pizza express in South Gloucestershire

Haven't been to a Pizza Express for a while. I'm stoked I did!! Cribbs Causeway branch 10/10. Thanks for the amazing food, and experience, today the whole team and Louis 🙌🏼🙌🏼

Food and service was excellent as per. Maya was very on the ball and made sure our billing was correct! Very impressed, will come again soon

Andrea was incredibly polite and attentive throughout our visit. She even took the time to chat with my son, which made the experience feel really personal and welcoming. The food was hot, fresh, and full of flavour. We’ll definitely be coming back, especially since it’s local to us!

Very good food & Service as always. It's disappointing that Calzone has been taken off the menu. Very noisy as there was a large children's party going on. We were initially offered a table near the party but refused it. No fault of the workers, but the children were very loud, constantly running around the restaurant and back and for to the toilet facilities. The parents seemed to have no control whatsoever.

Food was excellent, no complaints at all 😁

Emily was an amazing server. The food came out promptly and was delicious. Emily made sure to check on us every so often and asked if we needed anything else. It was also no trouble to get some takeaway boxes to take our left over pizza home. Would highly recommend this pizza express. We will be back very soon!

Anna Maria was our server and we received excellent service. As a coeliac I was pleasantly surprised at the number and quality of items on the menu.

A really lovely restaurant with very friendly staff. They have certainly made a good impression from the staff we were greeted by. We had no booking but were happily accommodated by

The pizzas are getting smaller and the bill bigger.

Very good, just what I expected. Perfect, fast and good!

Jacob was amazing! He remembered the order without writing it down! Five star

Went to Cribbs branch at about 4.30 this evening Thursday 27th and were told sorry we have an offer on and we are fully booked. There was not a single person in the restaurant! Slightly disappointed we then went to Nando’s next door. 45 mins later I looked into Pizza express again and there were 3 maybe 4 tables occupied. There was no way at all the restaurant would have been filled between the time we were turned away and then looked in again. Pizza Express obviously do not want my money. Well you probably won’t be getting any again from this long standing customer who’s Pizza restaurant to go to was Pizza Express. Very poor service.

Food was good! Got a large classic American. Service was good but quite quick to ask if your ready to order and to pay. Literally as soon as we finished we was asked for dessert, we said no and she told us to get out voucher thing ready. Atmosphere was alright, nice small place. Kids left when we got in and sat down which was good 😂. Only complaint is that for what you get it is very expensive. 1 Original Coke and 1 Appletiser with the large American classic came to just over 28 pounds. And purely because of the price, would not come back unless I had a little voucher.

Great pizza, sides were really not good.

Pizzas cold. Not cooked properly, wine served in a brandy glass. Staff standing around chatting when restaurant busy. Not good and we love pizza express normally

The staff were rude and horrible the lady behind the counter forgot my doughs and then shouted at me when I came back to get them and asked for a refund. Will never shop there again.

Waited nearly 2 hours between ordering and getting our food to the table. Service overall poor and they seem more concerned about getting Just Eat and Deliveroo orders out of the door. Also should mention no kitchen staff were wearing beard nets or female kitchen staff not wearing hair nets.

Lovely waitress (Andrea) good delicious, great experience Thank you

Fantastic experience, enjoyed our lovely get together with my friend and our children. The food was delicious, the service was excellent and the atmosphere was cozy and comfortable. Expectations for the visit were definitely exceeded with the help of wonderful team on the March 9th. Will return again.

Been here today 1.3.25 at 15.20 and been told that we can’t be served as they’re short of staff and the kitchen took a break…REALLY ?????!!! Said they’ll open the kitchen in a couple of hours .. disappointing.

Our first time in this place and last. Not only was the service slow, food cold and tasteless, but we were greeted by the manageress Jess who clearly had some attitude issues when we asked to change to another table. I don’t know how someone working in customer service can get away with such rude attitude

Me and five other members decided to go to pizza express over the weekend, for reference it was a Sunday at 5:15 and we had booked a table beforehand. We were first told our table wasn’t ready at 5 which is fair enough we then came back at 5:15 and were sat straight away. We were given menus and our drinks order was taken, we was then asked if we were ready to order food to which two members of the party said they still needed to look. After an HOUR no one had come back to check if we were ready to order or if our order had been taken even after other members of the public had come in later and been served. As we stood up to leave and pay for our drinks a member of staff approached us asking if we were still wanting to order food…. we said no and they continued to charge us for our drinks and try and explain to us that they were understaffed

Jacob is an excellent server! Really appreciate their service and felt very welcome and safe with food allergies.

Overall we won't be going back again soon. The last time we went here must of been over 10 years ago for a kids birthday party. This time we booked for a works do. We reserved a table and when we got there it wasn''t ready - although they said an empty table which hadn't been laid out was ready. Didn't have any beer on draught and served me the beer in a bottle with no glass. Pizzas were underwhelming with my wife's and mine being cold. Two stars as we liked the Dough balls, the service was good, the toilets were clean and the staff were friendly. But not a place to go for a decent pizza though.

The pizza tasted like a 99p Asda frozen pizza, and my partner’s chicken parmigiana looked and tasted like a microwave meal, with barely any pasta. When we mentioned it to the waitress, the manager came over, took one look at the dish, and said she didn’t see the issue—even though my partner only had a small amount. She then turned her back on us, unresolved. It took 15 minutes just to place our order after sitting down, and after waiting 20 minutes to pay with no service, we ended up using the app and walking out. Also, mouldy salt shaker. On the plus side, the dough balls were nice.

Friendly staff, super tasty pre cinema food! Gotta love the Pollo ad Astra!

Amazing service and a friendly atmosphere despite a very busy full house.

Me and My boyfriend enjoyed are visit at Pizza Express this evening we where served by Godson from the Pizza Express in Bristol Cribbs Causeway he was an amazing host he catered for what we needed and answered any questions which we had and gave us really good suggestions and options. We would definitely come back again. Thank You

The person seating us was prompt and friendly. Our waiter provided poor attentiveness, leaving our table uncleared, not attending to our needs, and not able to get their attention to request the bill. Our latte came out looking like a white coffee, so we had to complaint to request the drink that we asked for. Really disappointed with the service. The food was very good, and would recommend.

The food and drinks were great. The atmosphere was nice, and we had exceptional service from Ellie. She was very friendly and helpful and made sure we were well looked after.

Great food. The mozzarella sticks weren't cheap, it was actual mozzarella which not alot of places offer. Margarita pizza was brilliant, soft base. Cannelloni was delicious. Our server Kat, was brilliant, very professional, went above and beyond to make our experience enjoyable.

Usual good food, excellent service.

Very disappointing meal. Went for Husbands birthday. Pizzas were cold, bland tasting (no seasoning in sauce for example) and the ‘Romana’ bases, which some had, were just a chewy mess. Drinks extortionate, ordered a sparkling water juice, it came out in a small wine glass and cost nearly a fiver. On the plus side, staff all very friendly. I look forward to the Managers standard 1-star response…

Excellent food great service from Dan....he was exceptional, dealt with my sen son pleseantly and understood his requirements....thank you fir you fab service Dan appreciated and we will be back again from Manchester! Best wishes Aisha & family :)

Very accommodating of mine and my girlfriends needs with wheelchairs and dietary needs. Staff were very friendly and made it a great experience for lunch out with friends and family. The vegan options are all great! Something for everyone.

We walked in on a Friday night, around 6pm. We weren't expecting a table as it looked really busy but they were able to sit us down within minutes! The staff took care of us and the pizza is great. We ordered the anchovies bruschetta and the chilli prawns to start. American hot Romana pizza and the fiorentina classic pizza for our mains and a delicious biscoff mini cheesecake with a cappucino to finish off the meal. We loved the food, although felt like they are a bit stingy with the anchovies on the bruschetta. It is called "Anchovies Bruschetta" afterall and feel like that should be the main star of the show. Think of how many tomatoes are usually on a classic bruschetta....can we have the same enthusiasm for the anchovies? I don't deny that they aren't delicious, they were fantastic....way better than store-bought anchovies but they could definitely add more volume of it. The cheesecake was also beautifully made!

Food we ordered never arrived but they still tried to bill us for it, one of the pizzas arrived ice cold after waiting an hour and 45 minutes for our mains. Then another pizza we ordered was missing the main ingredient which they didn't tell us until the pizza arrived. Then they found some of the refrigerated main ingredient in the front and tried to serve us this on the side still cold from the fridge and say that they fixed it. Very disappointed in the customer service overall. Will never eat here again.

Two third of the tables are empty. Yet, the starters came after half an hour. It's been an hour since we have arrived still waiting for three pizzas.

I came out for a meal with friends to catch up. We were greeted by a friendly girl who took us to our table. They gave us plenty of time to choose what we wanted to eat, checking on us every couple of minutes to see if we were ready to order. My mum had a couple of questions about the dishes on the menu and the kind waitress was super helpful and offered lots of information and also personal opinion on some of the meals on offer. The food came out quickly and we all enjoyed our meals. The food was delicious, hands down the best mozzarella sticks i’ve ever had and also the pizza was to die for. During our meal there was another couple in the restaurant who were really rude and verbally abusive towards the kind waitress. The supervisor on shift was very quick to ask the customers to leave and handled the situation with care. Coming over to our table to ensure we were okay and to apologise about the commotion. Regardless, the food and customer service was excellent, we will definitely be back again! Thanks so much again to Elona our lovely waitress and Sophie the supervisor for handling the situation so calmly and with consideration! Well done all!

I don’t often do this but feel I have to make a special mention to two terrific members of the pizza express team, we enjoyed a 5 star meal with 10 star service well done Elona (waiting staff & Supervisor Sophie) Unfortunately whilst celebrating with friends a vile couple started shouting / screaming and being very offensive to the two mentioned above …… why do people behave like this? There is absolutely no need - it was very embarrassing and really not required pathetic! If you can’t be happy don’t go out ? Well done Elona and Sophie it was very unjust on you both especially when they returned …. You behaved with nothing but respect and calmness in a tense situation - shout out to the chef too!! X we will be back 🙆‍♀️

Really great service and good. Kids loved it!

Went in for a late lunch, felt like dinner by the time we ate. Service was very slow, due to a small kitchen, its location is popular. 45 mins it took for a side dish to arrive, just one, around 1h20 mins later food arrives expect 1 side, was mentioned multiple times to the 3 servers we had, came after all the mains, around 10 mins. Food was otherwise here nor there. Some pizza's were greasy on the bases, they aren't normally. Overall big improvement needed at this branch, mainly a larger kitchen to cope with demand from diners & Deliveroo orders.

Very good food and nicely decorated, quick service and I felt very well looked after by Ellie who was helpful and kind throughout.

I want to do a huge shout out to Sam at Cribbs! Had some complications with Uber Eats and Sam was on the phone and stayed in touch whilst we contacts Uber Eats as waited over 1.5hrs - he ensured the pizza was fresh for pick up. Thank you Sam and team for being so kind and giving incredible customer service!

Although it was Bank Holiday, the restaurant was rammed and was clearly short-staffed we could not fault the service we had and the food. Credit to the young waitress who was ran off her feet and still tried to smile after a long shift. Banging pizza as always and you must try the new dynamite dough balls 👌🏻👌🏻👌🏻

The quality of the food was good. That's where it ends ....... The restaurant was quite full when we arrived at 2.25pm. As customers left after finishing their meals, their tables were not cleared, so the restaurant became empty of customers, but full of dirty dishes and glasses. The service was the slowest we have ever experienced in all the years we have dined at Pizza Express Cribbs Causeway. My wine was served in a gin glass! The table next to ours was full of dirty dishes for the whole 1 hour 20 minutes we were there. When we finished our main course, our server actually put our plates on the table next to ours - adding to the pile of dishes! We asked for a dessert and waited 15 with no service, at which point we walked to the till to pay and leave. A very disappointing experience and probably our last visit 😕

We had a fantastic lunch at Pizza Express Cribbs today for my daughter’s 10th birthday. The food was delicious as always and we had exceptional service from Kat. Thank you!

Fast service and happy with food. Staff were friendly and restaurant was clean and tidy.

Ellie was really helpful and friendly

A 12.5% service charge described as optional is added to tables of 7 or more. If you are unhappy with this you will have to contest it with the waiting staff when they present the bill. You can still tip cash directly to the staff.

Went for a nice meal last night before the cinema. Partner order pasta I had a pizza. My pizza was brought to table 10 min later the pasta was brought but was all burnt will never go here again

From the moment we stepped in, the atmosphere was shocking, all staff clearly didn’t want to be there and weren’t friendly at all, only thing nice about the whole experience was my pizza, my partner found his was very peppery and the herbs and spices were tasting completely different with each slice, was waiting for the bill for ages so asked to have it brought over, then had to wait another 5-10 mins whilst the server we asked was stood next to us by the till, horrible experience, shocked we paid £40 really, not happy with the price considering the staff all looked fed up and were not attentive whatsoever

Lovely food as usual 👌🏻 Good service

We went in this evening and it was half full. Ordered our food only to be told after an hour they forgot our order. The waitress who took our order wasn’t interested at all. A black haired waitress explained the situation to us and was very polite about the manner. However in a half full restaurant to let us sit there for an hour and not even inform us I had to ask…. Extremely poor service. Also to mention not like we were a family we were a table of two! Came to KFC instead and at least we recieved our order 🥲

Ignore the opening times advertised. Says 10pm but they refused to seat anyone after 8.25pm. Quite ridiculous.

We went yesterday just before the football and then watched it as we ate staff were brilliant! So funny and really attentive only issue was the whole cloves of garlic in the butter but these things happen. Let us take the left overs home too

We used to go here at least twice a month but no more. Prices have all gone up whilst topping quantities have halved (on Romana). Plus the coffee machine has been out of action for at least six months. That’s coffee machine. Singular. Service is either excellent or woeful. Then there’s almost every table with their one year child having an iPad stuck in their face rather than the parents having actual communication with their child. Because we all want to hear Rah Rah The Noisy Lion at volume 8 whilst out for a relaxing meal!

The service during our visit was good but the food was underwhelming. The Padana pizza base was incredibly thin and undercooked to the point of being chewy. The margarita pizza my partner ordered was tasteless and the base, dry. Considering the price of these pizzas you'd expect significantly better quality. I suggest Pizza Express review the quality of their produce. I'd recommend avoiding and visit Bella Italia instead.

Went into the restaurant and was greeted by a young girl who goes have you booked and when I said no she refused us entry and when I asked if I could book she said online. The restaurant was very quiet as it was 5 o’clock the girls tone of voice was rude and she didn’t even apologise, shocking customer service. Do not recommend.

Went into the restaurant and was greeted by a young girl who goes have you booked and when I said no she refused us entry and when I asked if I could book she said online. The restaurant was very quiet as it was 5 o’clock the girls tone of voice was rude and she didn’t even apologise, shocking customer service. Front of house need some customer service training, would have been fine if I was greeted with a smile and the girl aplogised for not being able to seat us.

Good pizzas, all as expected. Becomes much less busy after about 7.30pm on a Saturday.

Great food and great service, always friendly and willing to help. Great tasting pizza, and good gluten free options. Good atmosphere, plenty of seating.

Great atmosphere and friendly staff. Great food.

After having a bad experience at pizza express in Cribbs causeway I was very reluctant to go back. However my son really wanted to go for his birthday. I was very pleasantly surprised, our waitress Ellie was amazing. Very friendly and nothing was too much trouble. Its thanks to Ellie that I will be returning to Pizza Express in cribbs causway.

Love the new app and rewards, staff were friendly and efficient, easy to order, easy to pay on the app so you can pay and leave when you’re ready, food was delicious, one thing I did notice and would like to mention is when I visited a pizza express in Swindon the vegan padana came with lots of vegan cheese but in the Bristol store it doesn’t seem to so I had to pay an extra £2.50 for extra cheese which then came out how the one in Swindon did anyway, overall great though thank you

Amazing service (particularly Maisie, Elona and Ellie) and great food too - would definitely come again

Burnt end and chicken BBQ pizzas were tasty as was the (small) sized puddings. Better experience than anticipated based on reviews.

The food was bland and the service provided by our waiter Gabriel was poor and he wasn’t bothered about the fact that we weren’t happy with the food and the overall experience we had at Pizza Express Cribbs

Sat on a drafty table by the front door. Waited a long time for pizzas to arrive stone cold. Told the manager when she brought our dough balls who was not impressed when we asked for new pizzas asking if she could just re heat them instead. She then left the cold pizzas on our table and stropped off to the kitchen and did not return to us. Our waiter came over and explained they had put in fresh pizzas for us and apologised and offered to clear our plates. We asked if it was possible to be moved to a different table because of the draft from the front door he said it should be fine and we heard him check with the manager who was behind our table. We then hear her have a go at this poor young lad over something that wasn’t his fault. He moved our tables and I asked him if she had a go at him about our situation to which he replied that she was very stressed tonight which was no excuse. We even had to wait 20 minutes to pay for our bill and another 10 before it was paid and we could get out of there. Will not be returning.

Very friendly Staff, quick and efficient serving. Food was high quality and very tasty. Due to a large open space and high celings the atmosphere can be relatively noisy even when there are not many people seated.

Very much satisfied with the quality of the food and friendliness of the staff.

Fabulous service from our excellent server Will. Great pizzas and delicious desert Also great deals on the app even on a weekend !

We are seasoned pizza express diners and know exactly the normal sort of service and food standard to expect. Our experience at the Cribbs Causeway Pizza Express was without a doubt our worst dining experience ever and fell way short of the standard Pizza Express norm. Our table wasn’t ready on arrival - not a problem - it was busy so we waited. We were then seated and our order taken - it took almost an hour later for our food to arrive. This was only the first 2 meals and 4 other members of our party were still waiting for food. 10 minutes later we received three more meals however my Husbands pasta had a hair in it so we spoke to the wait staff. One of the servers was great and really helpful the others couldn’t seem to be bothered and one even smirked at our party when we complained about our experience. Wed now been in the restaurant 1 hour 15 minutes and one of our party had still not received their food. This finally arrived and after one bite a hair was found in this dish too. The manager was asked for, the smirking waiter seemed to want to start a fight and had to be told by both the manager and myself to head away from our table. The manager did waive the cost of our meal but considering 2 were completely inedible, another was basically just tomato sauce and the others arriving almost 30 minutes apart I felt like it was the least they could do. All in all a terrible experience which is a shame as we often frequent Bristol and Pizza Express is usually a consistent family favourite for us.

Turned us and another couple away over an hour before closing because of lack of pizza dough despite being a pizza restaurant.

Expensive, bland food, not great.

Food tiny portions, ordered on uber eats all arrived cold very disappointed

Good pizzas and amazing dough balls. Lovely service from our waitress called Andrea. Will definitely come again :)

Home delivery pizza burnt top and bottom called to ask if the pizzas are quality checked before they were delivered and they said it must have just slipped past being checked.

As a family we love Pizza Express and regularly visit our local Cribbs Causway restaurant. We booked a table for the family to celebrate my Son's 6th birthday and as always the food was delicious but more importantly it was couple with exceptional service from Gabriel. He was attentive, authentic and couldn't do enough to make our evening an enjoyable one. Even when my son found out there was no chocolate sauce for his dough ball pudding, Gabriel came to the rescue! As always we'll be back and I hope Gabriel is working every time we are! :-)

Pizza very nice, had mushroom with truffle oil but difficult to cut with knife or cutting wheel. Expensive drinks. Childre

So disappointing. We love PE pizzas but this was not a good experience. Internet drove me crazy once again and I couldn’t access their app and rewards offered which was one of reasons worth going there for. Ended up paying for things that would normally have been free. Standing outside in the rain for access was not fun! Mixed salad didn’t appear so I cancelled it. Not much cheese on the pizzas and partner said his was one of the worst ones he’d had. It was removed from the bill. Mine was quite dry and over baked. Coffee machine not working, never has been when we’ve been there! Wouldn’t go there on early Friday evening again, too busy… unfortunately probably never again. Staff helpful and kind but distracted as busy.

Been here many times over the years and always found the food great and service good too. However on my visit today I would say the food is not to the standards it used to be or even close. Even the Parmesan cheese came out in a Pam all plastic takeaway tub. One one garlic oil for the whole restaurant and that didn’t even work. Service and food at this one has really let its self down. Shame as it’s in a great location.

The pizza was alright, we were hungry so it's hard to tell how good it was. The service needs to be worked on... We had to wait to get served and wait to get the bills, and honestly didn't feel welcomed

Service was very slow but the food was good. Can't beat the dough balls and they've got a huge menu to choose from

The food was really nice. The staff were friendly. It took a while to get served but I tbf it looked like they were a little understaffed. My main qualm is that the don’t sell beer on tap, only in bottles.

I booked a table for 2, and reached 5mins later(due to traffic). My tables were ready and I was seated quickly😍. We were taken care by Ellie. We had our drinks come REALLY quick and by the time we finished the drinks, our starters were served🤩. The starters were amazing. Me and my friend was catching up with few conversations. We moved our empty starter plate and BOOM our mains were on the table🤑. Ellie checked back on us in between ensuring if we needed anything else. The food was great so was the environment. Thank you so much for the wonderful experience. We will be back again🥰

Lovely food and fabulous service from Ellie, she’s a credit to Pizza Express.

Lovely meal and attentive staff. Our server Ellie was fabulous!!

We dined in, it’s was lush! Ellie was amazing, what a great experience!

The Margarita pizza was deformed, quite small and not well presented. The crust was almost non existent in places with huge dollops of tomato sauce covering the edges. This left the pizza tasting unbalanced and it will now forever be a part of my pizza nightmares hence forth. On the flip side, the chilli honey dough balls looked inviting but I not as good as the originals.

I love the ambience of the restaurant. I've been served by Andrea. She was really frienldy and helpful answered all my qustions about the food, the sauces and everything. They make the best gluten free pizza and dough on earth. Will be back whenever I'll be in Bristol. 1000% recommend them.

We haven’t been here for a while, but it was very disappointing to find that the portion of the carbonara is tiny for £16. When we asked, they said it is what it is. I hope they make it a bit bigger as it was not enough food. The whole bill was £56 for 3 pizzas and 1 carbonara. The staff is accommodating and friendly. The toilets were very really dirty and could do with a good clean up.

Great food, reasonably priced, waiting staff worked very hard. I felt sorry for the staff that had to deal with the unpleasant customers on the next table over; grown adults bullying teenage staff members, demanding managers and self-satisfied smugness upon getting a reduced bill. The staff to their credit remained polite and professional throughout, it was clearly very busy and they were going non-stop, apologising for the delays. Would go again.

Good food , quick service and friendly staff.

Great food hats off to the chef amazing staff good service thank you

Good excellent as always, but super understaffed. Despite only having about 6 tables of people ordering took ages. Furthermore, most tables were uncleared so felt like dining in a really dirty environment. Bit of a shame

Pizza Express is amazing, With a nice Italian feeling right as you enter, and the iconic doughballs on the menu, all they need is a bit of efficiency with serving food

Food was alright, watching staff linger and chat to the chefs wasn’t great especially as no one was seeing to people stood at the door for a minimum of 5 minutes. Plus a chef not wearing a hat. Disappointing, how can a business make money of staff are going to stand around and chat to each other rather then greeting guests and sitting them down

The pizza was great, but it wasn't the pizza I ordered. I ordered for takeaway a margherita bufala and instead recieved a normal margherita with extra tomato (or at least, it seemed like an excessive amount to me)

Lovely fresh food, their cheesy garlic bread ranks above most of the chains. My only issue is that if you don't like hot and spicy you'll struggle to enjoy many pizzas. There are just far too many of them