Bella Italia - Bristol Cribbs Causeway in South Gloucestershire

Great food and service as always. Pat was awesome.

Pat was really helpful and friendly !

I recently dined at Bella Italia and was completely blown away by their pasta dishes, and service by Simin. From the first bite, it was clear that this place knows authentic Italian cuisine. I ordered the Gamberoni, and it was cooked to absolute perfection—al dente, rich in flavor, and generously portioned. The sauce was beautifully balanced, and the fresh ingredients really shone through. The presentation was elegant, making it just as Instagram-worthy as it was delicious! The service was exceptional—our server was knowledgeable, attentive, and gave great recommendations. The ambiance was cozy and inviting, perfect for a romantic dinner or a fun night out with friends.

Food was basic, Megan our waitress was lovely

Megan was fantastic, excellent service even though it was busy! Herself and her colleague (Young lady with blonde hair) were very good at hitting all points of service! friendly attentive fast and efficient :) Only downside to the meal was atmosphere, The manageress thought it was appropriate to shout at both girls at the pass, causing our table and the table next to the kitchen feel quite awkward. She would appear, shout at them and then go back to cutlery. Not great…and as a manager in hospitality myself not a great example of our role.

Had a great experience at this restaurant! The service was excellent—our waiter Simin was super friendly, attentive, and made us feel really welcome. The food was delicious, and the drinks were just as good. Everything came out on time and tasted fresh. Definitely a place I’d recommend if you’re looking for good vibes, tasty food, and great service. Will be coming back for sure!

Megan served us kindly and professionally, and the food was served quickly.

Lovely waitress and very attentive

Very friendly service from Simin- food and drink great as always!!!

Our server Simin was lovely and got us everything we wanted very quickly. Very good service and lovely meal.

Very friendly and nice service from Simin. I am Looking forward to the next visit to Bella Italia :)

Megan was an amazing waitress very friendly and polite. Couldn’t do enough for us to make our visit worthwhile

Waitress Jana was very proficient, friendly and helpful.

Simin was friendly and her service was impeccable.

Had a lovely dinner here. Abi was so sweet and really helpful! She really added to the evening. I had chicken and mushroom pasta and it was so tasty. Highly recommend for a good dinner

Great food and service from Dannielle.

Abi was very helpful, wonderful service 😊

Abi was very helpful, and spot on with everything we asked for. 5 star to her service 💕

Lovely food, excellent and quick service from Danielle. Thank you 😀

First time coming to Bella Italia as we stepped in we received amazing customer service from Simin she was prompt and very polite. Thank you Simin and the rest of the team!

Great food, great service, great atmosphere. Thoroughly enjoyed it.

Very beautiful place and exquisite customer service from Simin who looked after us today as it’s our first time visiting Bella Italia. Highly recommended Thank you Simin and the team of Bella Italia

A Great place great atmosphere and fantastic people. Thank you for making my friend feel special on her birthday.

Lovely experience. My first positive experience at a Bella Italia. Sam R looked after us impeccably. Top guy who is wasted as a waiter. Get him into management. He’s fantastic

Attentive and friendly service throughout our visit from the lovely Pat, would return just from the service!

Very good pasta and excellent service, especially Pat!

The burger was shocking.... Thick hard with cold chips. No salad or garnish. Avoid

Avoid Saturdays if you want sauce or meat in your pasta, they skimp badly. Not good since food is more expensive on Saturdays (no deals or offers)

Always a pleasure being served by Megan.

Nice change. Great staff. Attentive but never pushy. Thanks

Lovely, busy restaurant, delicious food great service from Pat. Pollo Fungi is the pasta to go for. See you soon.

Quick bite to eat after shopping. Lovely food. Attentive service. Friendly staff. Good value.

The quality of food has decreased significantly. It's a shame as it used to be one of my favourite local chains as you could always expect a nice pizza. Unfortunately they have changed the dough or something as it was very dry and not what I was expecting. The carbonara sauce was really watery as well.

Service and the food was quality and nothing was a problem for the staff for anything we needed

Myself and my daughter came for a girly night out. Both enjoyed it. Catered for dietary requirements

Didn’t book unfortunately, but they were more then accommodating. Place fit me and my son, whilst trying to get him to sit still the waitress didn’t seem to worry or look frustrated with us taking time thanks Laura

We went in for a date night and absolutely loved our service!! Pat was our server and she was absolutely incredible! We had never been to Bella Italia before and she was really helpful going through the menu including personal favourites! The food was amazing and drinks came out looking stunning! We will absolutely be returning!!

Our visit here was amazing! Our server Pat was so friendly and kind and the food was so good!!!!

Great food and service, Danielle was great at our table 👍🏻

We where a big table of 12 and a child, we all where impressed with are waitress Laura, she was very attentive specially with allergies, she always checked to make sure everyone was happy and even went above and beyond when the dairy free desert wasn’t in stock she came up with a great alternative!

Just a lovely friendly place to eat. Laura and Simon were so helpful and friendly

Great food and excellent customer service from Pat @ Cribbs Causeway location.

Great service from Slava, and our food was really tasty.

Lovely last minute evening dinner

Pat was our server and looked after us very well!

Had an enjoyable time for my Daughter's pre wedding gathering. Staff lovely especially Pat who couldn't have done anything else to make us more happy with our experience.

Pat was a lovely server who was very kind and welcoming throughout! the food was amazing, and i would 100% recommend the pollo funghi pasta dish - delicious! great experience and would definitely return again🫶

A really great place to eat with a really lovely atmosphere. I had a the pollo funghi pasta dish, which was so tasty. Our server Pat was so lovely and really made our night ; would definitely come again

Our server, Pat was so lovely. Attentive and quick, can’t fault her. However the food was less than stellar, one dish tasing over microwaved and ingredients missing from the pizza.

Good staff with excellent service. Marco Polo dish was superb.

Had meal last night in Bella. Amazing food and amazing service from Pat.

Pat has been amazing, very informative of the menu & pleasure to he served by 😃

Pat was very attentive, friendly and efficient. She also checked if everything was okay with our meal.

The food was fantastic and the service was even better, from Pat in particular. Lovely happy lady was a great smile .. garlic mushrooms were amazing too

“Fresh orange juice” was 100% from concentrate. I’ve never had to send back an orange juice before… Our two course meal took a grand total of 35 minutes. It wasn’t awful, but I wouldn’t go back.

The worst place I have ever visited. Don’t ever go to this restaurant if you have a movie in like next 2 hours. We visited an hour back to have a dinner and waited literally for more than an hour and left without having dinner. It’d been better if we were informed prior about the waiting time.

We shared pizza and pasta as a family, the food was delicious with great service. Very welcoming and friendly throughout our stay.

Lovely atmosphere and service. Enjoyed food just before cinema.

Always nice here with very friendly staff.

Pat was our server. She was amazing. Very friendly. Happily patient with us letting our mains settle so we can squeeze in some dessert

We had lovely service from Simin, she was very smiley and friendly, always checking in on us to make sure we had everything 😊

After a previous positive experience here, my boyfriend and I came for a meal here in December and had a less than positive experience due to an extremely lengthy wait for food and the fact that we felt squashed in to a small corner due to them adding extra tables to the restaurant. We let this slide as it was Christmas and so, understandably, everywhere will be that little bit busier and the food was still lovely. We came for a meal again last weekend and were welcomed and seated very quickly, with our drinks orders being taken and drinks being served in really good time. This is where it starts to go wrong - after a 35 minute wait for our starters, they were served barely luke warm and, while we both agreed the food was tasty, we felt the food has been left to stand for a while before being served. Nevertheless, we did enjoy our starters and I would definitely recommend the dough ball stack. After a significant wait - 1 hour and 15 minutes after our starters were served - our mains arrived at the table, but without the chips my partner had ordered, which the waitress assured us would be 2 minutes. Our main courses were superb - Bella Italia really do the best lasagna ever, so it is such a shame the service is lacking. My boyfriend said his pizza was delicious, but unfortunately his chips look another 15 minutes to arrive at the table, at which point we had both finished our main courses. He was told the chips would be on the house, although on receipt of the bill not only were the chips not removed but 3 extra drinks had also been added. This took a further 10 minutes to be resolved. I will say, our waitress was absolutely amazing but the kitchen staff seemed so disorganised and the extremely lengthy wait for food has honestly put us off returning to this particular branch of Bella Italia. A huge shame, because the food is delicious, just not delicious enough to make up for the shockingly bad service!

Great food, very good and friendly service from Pat. Looking forward to our next visit.

Pat provided great service and lovely fresh food! Will definitely come back as you get a free pizza! My daughter was very happy too!

Fantastic service from Mrs. Patrycja We liked the service and the food offered, we will come back again and invite friends for dinner

Waited an hour between starter and mains with two hungry kids. The staff had forgotten about us. All they said was 'i can only apologise'. Actually what they could have done is compensate us. They then told us they would get the pudding quickly, and again we waited upwards of ten minutes and had to remind them that we needed to leave quickly. Very poor service. Food was also a joke- we were told we would have garlic dough balls, and we got dough balls without garlic. We were told we would get mushrooms al forno with a side of garlic ciabatta, and what we got was a side of a nub of plain bread which was not enough to pick up the sauce. Would very much not recommend and we will not be visiting again

Such a nice restaurant to dine with your friends or family. Jana provided great service was very friendly and professional. Would definitely recommend

me and my friends dined here the other day for a birthday, the food was amazing, the drinks delicious and the atmosphere was perfect. however, the real stand out was our server jana. she went above and beyond to make our experience special. she was so helpful when we couldn’t decide what to eat and made us feel so comfortable. a lovely experience, special thanks go to her xx

had a lovely time with great service. my server abi gave me the best experience i’ve had in recent times in any restaurant would definitely recommend this place

Simin was very attentive and prompt in taking the order, food was delicious, definitely didn't disappoint, both me and my partner had a great time.

Amazing service by Dannielle. It was my daughters birthday and everything was perfect from entering the restaurant and leaving.

Awful Service from the manager.

Good food and good service excelent6

The staff are very nice and helpful with great customer service and the food quality is really exceptional and tasty.

No one took our order. We were waiting for over half an hour we had to ask someone to take our order. Then it took an hour to get our food which was only warm. Garlic bread never arrived. Food was finished before we got a second drink and then the order was wrong as they bought 2 cokes instead of Fanta and a coke. Very poor service

The staff were amazing, our server Sam was very attentive, helpful and hardworking!

Pat was excellent and very attentive to our needs.Very polite and helpful with menu etc.

Great experience had Pat as our server and she was brilliant!

Patricia was a wonderful host and server, very lovely and bubbly. Would come here again.

We had a really enjoyable meal, our host Chloe was fantastic. Only marked the atmosphere down as it was quiet. All in all a great afternoon.Thank you.

Well looked after by Simin, thank you

Served by Pat, who was so lovely and the service was fantastic. I love coming here for dinner, and can’t wait for my next visit :)

very satisfied with delivery but pizzas were tough and rather tasteless. would not try again and I don't recommend.

Really good food and excellent service. We've been quite a few times and every single time I can say we've been treated like family. All of the servers we've met are so warm and genuine and the food has always been great. Highly recommend!

Excellent service, food and atmosphere. Thank you Simin.

I visit once a month with friends. Dannielle looked after us exceptionally well when we met for lunch yesterday (Friday). She was very kind, quick and attentive.

Great service on a very busy Saturday night, despite being busy our server Pat was fab, she was super friendly and very attentive. Food was nice.

Fantastic fast , very polite good service

pat was very nice and good service

Pats was a kind an accommodating hostess. There was a delay on our starters in which she compensated us with a round of drinks. When the food arrived it was piping hot and full of flavour. Great service despite the delays.

Simin was excellent! So lovely and attentive. Great food, vibes and service :)

Danielle was fabulous. We only pop in every so often but she remembers us and what we normally have, so the service is excellent. Food was good too. Would like to have had the 4 cheese pizza but that has gone from the menu. Thanks Danielle, you are fab

Danielle was a brilliant host for us.

Amazing food.amazing staff.amazing time. Thanks guys.

Lovely atmosphere with good servos from Simin

Wonderful service from Pat and co. 😀

A rather hostile welcome as they were too busy on a tuesday evening so didn’t have enough staff. Told we couldn’t eat as not booked, but then said we could wait but it would be a long time, we were fine with this but she then changed and said that actually we still couldn’t eat. We went outside and booked s table for 30 mins later, she clearly wasn’t amused and said she couldn’t seat us until our time. So many empty tables this was a ridiculous comment. Would recommend you choose a different bella italia is you want a warm welcome! Customer service training +++ required here

If I could take stars away I would. Awful staff abruptly and ignored us. No pizza as they had run out of dough. Salad starter took 45 mins to arrive. We left after 90 mins I would definitely recommend NOT going there.

Our waitress Simin was excellent, friendly professional and attentive.

Visited for lunch with a friend, Tuesday lunchtime. Waitress very nice and friendly, started with what was not available from the menu, at least 5 dishes, 2 of which were veterinarian options so the choice for us as vegetarians was immediately very limited. We ordered drinks, lemonade, they did not have any, so we ordered sparkling water, 5 minutes later the waitress came back to say they had no sparkling water. I would certainly have left at this stage if I had not already spent my Tesco vouchers for the meal. We ordered the baked camembert to start, not available (surprise), Our second choice starters were nice - Bruschetta and garlic mushrooms. For main I had past pomodora with mozzarella, ok but very bland, my friend had mushroom risotto which was actually rice in mushroom soup. Their saving grace was the poor embarrassed waitress who was polite and funny, I would be surprised if they have any returning custom. Perhaps a candidate for Gordon Ramsay's programme.