Bella Italia - Bristol Cribbs Causeway in South Gloucestershire

Awful Service from the manager.

Good food and good service excelent6

The staff are very nice and helpful with great customer service and the food quality is really exceptional and tasty.

Not really impressed at all by the service we received. Initially we were greeted at the door and shown to a table, drinks were taken and then the food. We received our starters fine. Once we had finished and they were cleared we then had a long wait before we received our mains. There was only two of us. Other customers arrived and ordered and received their food before we had got our mains, which was a table of 4. One of the waiting staff did acknowledge this and told us it wouldn't be long. When we finally got our meals we were told that the chips we had ordered had just gone in the fryer?! I'm sorry but why on earth would the chips have only just gone in the fryer when you are serving the main dish. By the time we had received our chips we had finished our mains. They were not worth the money that was charged and were poorly presented.we shall not be returning there again.

No one took our order. We were waiting for over half an hour we had to ask someone to take our order. Then it took an hour to get our food which was only warm. Garlic bread never arrived. Food was finished before we got a second drink and then the order was wrong as they bought 2 cokes instead of Fanta and a coke. Very poor service

The staff were amazing, our server Sam was very attentive, helpful and hardworking!

Pat was excellent and very attentive to our needs.Very polite and helpful with menu etc.

Great experience had Pat as our server and she was brilliant!

Patricia was a wonderful host and server, very lovely and bubbly. Would come here again.

We had a really enjoyable meal, our host Chloe was fantastic. Only marked the atmosphere down as it was quiet. All in all a great afternoon.Thank you.

Well looked after by Simin, thank you

Served by Pat, who was so lovely and the service was fantastic. I love coming here for dinner, and can’t wait for my next visit :)

Really good food and excellent service. We've been quite a few times and every single time I can say we've been treated like family. All of the servers we've met are so warm and genuine and the food has always been great. Highly recommend!

Excellent service, food and atmosphere. Thank you Simin.

pat was very nice and good service

I visit once a month with friends. Dannielle looked after us exceptionally well when we met for lunch yesterday (Friday). She was very kind, quick and attentive.

Great service on a very busy Saturday night, despite being busy our server Pat was fab, she was super friendly and very attentive. Food was nice.

Simin was excellent! So lovely and attentive. Great food, vibes and service :)

Fantastic fast , very polite good service

Pats was a kind an accommodating hostess. There was a delay on our starters in which she compensated us with a round of drinks. When the food arrived it was piping hot and full of flavour. Great service despite the delays.

Danielle was fabulous. We only pop in every so often but she remembers us and what we normally have, so the service is excellent. Food was good too. Would like to have had the 4 cheese pizza but that has gone from the menu. Thanks Danielle, you are fab

Amazing food.amazing staff.amazing time. Thanks guys.

Lovely atmosphere with good servos from Simin

Danielle was a brilliant host for us.

Wonderful service from Pat and co. 😀

A rather hostile welcome as they were too busy on a tuesday evening so didn’t have enough staff. Told we couldn’t eat as not booked, but then said we could wait but it would be a long time, we were fine with this but she then changed and said that actually we still couldn’t eat. We went outside and booked s table for 30 mins later, she clearly wasn’t amused and said she couldn’t seat us until our time. So many empty tables this was a ridiculous comment. Would recommend you choose a different bella italia is you want a warm welcome! Customer service training +++ required here

If I could take stars away I would. Awful staff abruptly and ignored us. No pizza as they had run out of dough. Salad starter took 45 mins to arrive. We left after 90 mins I would definitely recommend NOT going there.

Visited for lunch with a friend, Tuesday lunchtime. Waitress very nice and friendly, started with what was not available from the menu, at least 5 dishes, 2 of which were veterinarian options so the choice for us as vegetarians was immediately very limited. We ordered drinks, lemonade, they did not have any, so we ordered sparkling water, 5 minutes later the waitress came back to say they had no sparkling water. I would certainly have left at this stage if I had not already spent my Tesco vouchers for the meal. We ordered the baked camembert to start, not available (surprise), Our second choice starters were nice - Bruschetta and garlic mushrooms. For main I had past pomodora with mozzarella, ok but very bland, my friend had mushroom risotto which was actually rice in mushroom soup. Their saving grace was the poor embarrassed waitress who was polite and funny, I would be surprised if they have any returning custom. Perhaps a candidate for Gordon Ramsay's programme.

Our waitress Simin was excellent, friendly professional and attentive.

Excellent service from start to finish. Food was all delicious and arrived in reasonable time and all piping hot. The kids menu is fab and such good value for money - my little boy thoroughly enjoyed his food. I highly recommend the lasagne, which is incredible! Big thank you to our waitress, Lauren who is a credit to you.

Absolute shambles of a venue. Italian restaurant that has ran out of pizza bases and dough balls, cannelloni and pretty much everything. Waited over an hour and a half for our main. One guy walked back in fuming after being handed an empty pizza box with no pizza in. Shocking!!!

This was mediocre, bland plain food. Service was initially really rushed but then took ages to get the bill. Wouldn't rush back.

We called in for a meal while travelling home to South Wales. Greeted by staff and shown to our table. Then nothing. We noticed a promotion on the table to save £10 by downloading the App and ordering by that means. App downloaded but couldn’t order food because table hadn’t been opened. Eventually after catching the managers attention, she blamed her staff, no apology for the wait. She took our order. Starter ordered was garlic flatbread with cheese. Mains ordered were risotto with pulled chicken, lasagne, spaghetti bolognaise side of fries. Quite straightforward. Main course arrives, no starter. Agree to take starter with main course. Risotto has no pulled chicken, returned kitchen. Lasagna is extremely watery tomato slop with burnt edges, no flavour and quite disgusting. Garlic bread arrives, no cheese. Tell waitress who says she will inform the kitchen. Spaghetti bolognaise pretty much tasteless and quite watery. Side of fries is tiny and definitely not worth £4.50. Risotto brought back with a load of chicken dumped on top. Garlic bread with cheese never arrived but was taken off the bill. Never again.

My daughter chose this restaurant for her birthday meal. Drinks came quickly and we chose starters and main courses. 25 mins later the waitress bought our main meals, we told her that we hadn’t had our starters and she just walked away. Another 10 mins waiting with no one telling us what was going on. Asked my daughter if she would rather have dominoes pizza and go home by now, she asked to wait 10 more mins. The waitress bought our starters. We are then. Then mains were served, there were 4 of us, 3 of us got our food at the same time and the 4th person was told it would be here in a minute. We had finished our food before his pizza arrived. We decided not to stay for dessert. Paid our £93 bill and left.

Danielle and her colleagues welcomed us after our diabolical service from Las Iguanas. Danielle serviced our meal very well. My daughter’s drink didn’t have enough syrup in and she gave us some extra and the tomato bruschetta! Brilliant and highly recommend

Decidedly average generic large chain ‘Italian’ food. Over cooked spaghetti with a bland Bolognaise sauce . But the real treat is to go the toilet afterwards. No toilet paper and urine all over the floor. Delightful. You might want to wash the soles of your shoes when you get home.

Amazing service by pat! Amazing food. 5 starts all round ♥️

Service was really slow, the place was pretty empty but they did get tables ready for our party and the food was reasonable

Didn’t book unfortunately, but we’re more then accommodating

Turned up at the restaurant and shown to our table. It was 1pm and only 2 other couples in there on a Thursday. Ordered diet cokes with the waitress who then came back 5 minutes later saying they did not have cold drinks from the fountain machine as it had broken down, but had cold drinks off the menu. We chose bottled diet cokes only to be told they didn't have those either. We started to order our food and my husband chose a burger. Only to be told again that they didn't have any burgers on the menu. At this stage we got up and walked out. The manageress tried to lure us back by explaining the machine had broken down and offered us free drinks. I explained to her that nobody informed us of this when they gave us menus. We left, never to return!

Thursday lunchtime.....shown to table and given menus. Went to order drinks, diet cokes, and then after 5 minutes, the waitress returned, saying that the fountain machine had broken, but they had soft drinks on the menu. We then ordered diet coke bottles from the menu, and again, the waitress stated that they had run out of them. We moved onto food, and my husband ordered a burger. The waitress then informed us that they did not have any burgers at all. With this, we started to leave and was met by the manageress who started to try and explain the problem and offered us free drinks (which they didn't have)! I tried to tell her that nobody told us any of this when we were given the menus or shown to our table. We have been numerous times before but won't bother again.....went next door to Frankie and Bennys and had an excellent meal.

Simin was great, she greeted us warmly and was so helpful all the time. She was very friendly and quick. Overall, good food, great environment, good music, and a lovely person like Simin mad our experience very pleasing.

Service was very slow, took 30 minutes for someone to come get our food and drink order. We did the 2 set course and when arrived (30 minutes after) the starters and mains arrived together. My pasta was over cooked and got send back. Then took a long time to get replacement and the servers came to clear the other people food and did not realise we were waiting, and didn’t know what was going on . Will not be coming back

Booked a table for after movies, early evening Saturday. The movie was great (Venom 3) and looking forward to dinner here. We'd arrived a little early so had to wait for our table although plenty of unoccupied tables . Okay, I forgive that. They turned away plenty of walk-ins. Bookings only. Husband ordered meat feast pizza, I ordered half pizza with salad (virtuous that it was), with two glasses of wine. Food arrived in good time. Food very disappointing. My half pizza was primarily dough, very little topping, so very little taste. Small salad, all served on a wooden board. I generally cut the crust off (too much carb), so ended up with very little pizza. Hubbies full size pizza was not much better , although slightly tastier, in that the topping was sparse. No offer of black pepper or parmesan, which was offered on a previous visit, during the day when food and service so much better. Decided not to waste our hard earned money on a further drink and dessert, so left. No tip left as food and service poor. I will add we are happy to tip but only in positive experiences. I was still hungry when we left so picked up a burger from BK onvway out. Not so virtuous! Sorry Bella. We won't be returning. Second disappointing meal here. Much better places to eat.

Great food. Friendly staff. Reasonable price.

Amazing service with amazing food, our server pat was very friendly and couldn’t be more helpful!

Spicy sausage pasta had a decent level of spice, and our server, Pat, was very friendly and made the experience 😊

Delicious food which arrived quickly and excellent service from Pat. Very friendly and cosy restaurant. Highly recommend beef tortellini.

Oh my.. where to even start... the most disrespectful, rude, racist restaurant I have ever come across! Service was diabolical and because had to repeatedly ask for cutlery..sauces and main meal (after others in our group had already finished eating their main!) Members of staff were bad mouthing and talking disgusting about a member of our group, loud enough to be heard and when approached and asked not to speak badly about her they responded with they didn't hear or understand her order when asked if it was because she is Asian the staff responded with yes! Absolutely disgusting! Just to make things clear my friend speaks perfectly clear English so this was just an excuse to be racist towards her. If there was a language barrier why was no attempt made to try and get her order? Because they heard perfectly fine and chose to act in a disgusting manner! Absolutely terrible. Anyone who chooses to go here should proceed with caution!

Food very good and team very helpful about allergens

Food was really good, having the set menu, I was thinking the portions would be smaller, I was so wrong, they’re really good size and came out in good time too. Served by Laura who was absolutely fantastic, friendly and attentive, she’s a credit to you all.

Excellent service from Laura looked after us exceptionally food was above and beyond didn’t skimp on portions 100% recommended

Excellent food and service from Pat. Highly recommended.

Pat our server was brilliant. Dealt with eleven people, several separate bills and several allergy orders and got everything spot on. Excellent experience all round. Thank you.

Have eaten in the restaurant at Cribbs Causeway and had lovely meal. Staff attentive and friendly. Last night we had a deliveroo delivery. Never, ever again. Garlic bread was not the same as that when we ate in. Sadly, all we received on delivery were two small triangles, tasteless, dry and not worth the £5+. Chicken fries ok, although cold. Husband loved his pizza and my pasta dish was probably better than when I ate in (spicier for sure) Lemon cheesecake, tasty but the tirimisu was dry and tasteless. That's the last takeaway on delivery ever again. Not worth the money!

Lovey experience, will definitely come back here. Had issues ordering with the app but the waiter was happy to help us :) food was great.

Always a great experience here, food is amazing, staff are always so lovely & accommodating thank you all! Special shout out to the chefs also! This time Slava & Adre were amazing thank you!

Very good Polish-speaking service and surprisingly tasty spicy pizza! I recommend

The waitress we had this evening was brilliant, had some questions on food and although it was busy, she took he time to explain and was super polite and helpful..Abi was her name I believe...super waitress

Fantastic service by our server Abi. Thank you

The poor waitresses (x2 during lunch) work tirelessly whilst the restaurant is under staffed. This i feel is a management issue which then has a knock on effect for the customer waiting times and experience. Food great but long waiting times (45mins between courses) meant we walked out before desert arrived after settling the bill.

We had ordered two set lunch today. We only had the starters and drinks, then waited for 45 minutes for the main dishes. There are around 8 tables with customers, I don’t why it took so long. Finally, we had to cancel the orders as they said it would take 20-30 min more to ready the pasta.

Brilliant service, servers were very friendly and attentive. Food was very tasty and served hot.

Had a great time food came quickly but I did see some bigger families wait a bit long for there meals to come,the atmosphere was excellent ,staff was nice. Overall I would recommend it

Really good experience as always. Our waitress Pat was friendly and attentive.

The food was nice as always, however the floor was quite dirty under the tables with food. We did tell the staff and they cleaned it up straight away.

I had to give 1 star as it wouldn't let me do zero. Went in and before we even sat down a server was asking if we wanted a drink. Ordered food, garlic bread & dough balls for starters. A pizza & risotto for mains. 50, yes 50 minutes later no starters. When I asked what was happening I was told we don't have many chefs so it will be a while. Why couldn't they tell us when we went in? We had cinema tickets and planned 1 & 1/2 hours for food so there was no time to wait any further for the starter as we would never have had the time to eat our main course. So can't review the food as we didn't get any. All I can say is shocking service. They should mention any problam they were having when you enter the restaurant, not leave you for nearly an hour. I tried asking various servers but they all ignored me as they obviously knew what the problem was. Awful

Was quiet but service and food was perfect. Pat served me and all was perfect

Came in for some food with my friend, staff was amazing and very helpful! Food was lovely defo be coming back

Food was delicious and friendly service. Thanks

Pat was our server v attentif and polite

Probley been there a bit to much and so losing the feel for it. Food not great pasta bit chalky. Service show you have discount card at start as instructed but still being you while bill. Had the bill three times once before it was right as added on a drink but it was a refillable one

I wouldn't recommend it if you have an hour or less to eat. I'm here semi regularly with a group of just 4, because while it takes a long time, the food is good, but it seems each time the service gets slightly worse again. I've been in twice recently where they said they'd bring cutlery round shortly because it wasn't on the table already, only for them to forget and we have to ask once our food is there. Then there's times they don't ask if we want drinks at all so we're sat waiting for 10 minutes until they come over to take food orders, then we have to additionally ask for drinks before they speed off. The bill takes another 10-15 minutes to come after being asked for, and I'd understand all this if they were packed but only 4-6 tables are being used when I'm in there. Additionally, I wouldn't recommend sitting next to the bar, as the fly situation there is pretty horrendous. Also if they ask if you want any sauces and you say yes, be aware they do charge 65p for it for a tiny pot but they don't mention that it just appears on the bill.

Website clearly states open at 11am on Saturday. Arrived at 11 and the doors were locked, still locked 20 minutes later and we were ignore by the staff inside when we tried to speak to them. Had to look elsewhere to eat. Disappointed

i come here almost everytime it's my birthday, and the food is amazing. Staff is amazing, and overall this is a lovely place to get a bite.

To be honest, food is not that great undercooked pizza had a few poisoning it was disgusting I would avoid not recommended

I want the normal coke but gave me coke zero. the side fries is missing

Been here twice now and both times I’ve had really tasty food would recommend if you like Italian food

Had a great birthday party here yesterday, with table of 9 people. They treated us like royalty! Fantastic service - anything we wanted, they produced and quickly. My mum was 95 and very difficult to feed, but they cooked something special ial for her and were wonderful. We'll done to you all! Xx

i have let the restaurant know that gamberoni wasn’t up to standard and cold they suggested contacting you ?

Very good food very good service food all cooked fresh good experience

Great little place! Great food!

Me and my partner were served by a lovely lady called Patrycja. She made us feel very welcome and the service was amazing. Would highly recommend for a lovely meal out.

Great food and lovely friendly atmosphere. Service by Alma spot on. 👌

Visited Saturday 1st after doing some shopping. Upon entering, I gave my name and reservation time and one of the waitresses just rolled her eyes and threw our menus onto the table. Luckily, our server was much nicer and the food was amazing. The only downside was that we couldn't order from the 2 course menu as everything was showing out of stock on the ordering site but yet was available to order off the normal menu making it more expensive which was convenient.

I had an hour or so between Hospital appointments and needed somewhere to get some work done on the laptop. I was offered a table with a power socket and got to work! I ordered a meal and a couple of drinks while I was there. All good.

A very filling meal. The 3 course set menu is good value for money. Our server, Pat, made us feel welcome which is always appreciated.

Pat was so lovely excellent service food came quick and really tasty! Would recommend popping in if you get the chance!

Amazing food, by the service from Pat was so helpful and friendly. Will definitely be returning.

I came here for a date night and the service from pat and Lara was amazing. So welcoming and friendly! Thank you ladies!

We have now been sitting at our table for 45 minutes. When we arrived, the greeter snarled at us that despite all the empty tables, the kitchen was backed up and she couldn't sit us for another 15 minutes. We asked if we could sit at a table while we waited out our 15 minutes. The greeter turned her back to us and told us to follow her. We sat for 30 minutes until we got the attention of a server and asked if we could order. She said she had been instructed by her manager not to take our order until they told her. So now we are sitting here almost an hour and nothing. Treated like we are an inconvenience and an annoyance. If it wasn't for my family all being sat and tired we would have left by now . Pathetic.

The food was okay, but it seemed like the server lost our ticket from our online order. They didn't really seem like they wanted to be there, food arrived cold/out of order because it was forgotten or something, not really sure. Waiter kept saying "It's been a long day" then just sulking off - had to find our own cutlery etc. Tasted okay, which was the only saving grace of today.

Just an absolutely lovely meal, warm welcome and an enjoyable evening

Won't be visiting here again. Ordered spaghetti and meatballs, to find the meatballs were really hard and under cooked. Alot of flys too flying around the restaurant. The service of some staff was disappointing, very rude and no manners. Waste of money!

Nice food and atmosphere. Regular enough offers to make it a bit more reasonable!

Went as a family of four. Service was not great, asked for a glass to come with the beer but it didn't arrive and had to go up to the counter after 30 minutes to ask for it again. Didn't get our order of garlic green beans - we were told that they'd forgot to prepare it, waiters did apologize on their behalf. The meatballs on the bella sharing board were poor, these looked and tasted like microwavable meatballs - at least try and make it less obvious. Mushrooms on the sharing board were ok, chicken fries ok, the flatbread was too salty for some of our tastes but that was ok. We ordered calamari and what we received was basically fried breading, barely had any squid at all in it. A friend ordered the bolognese, which had practically little to no beef mince in it, my mum and I had the gamberoni which was edible but the prawns had little to no taste, likely frozen for a while. We shared fries and sweet potatoes fries, they were fine. I had minor food poisoning that night (could've been any of the foods I listed) with dizziness and, stomach and abdominal pain but nothing compared to my brother who threw up at 2am and woke up with headaches, muscle pain and heavy breathing whilst sharing the same symptoms as me. He had the lasagna and shared our fries, sharing board and calamari so obviously the lasagna was almost a death sentence because he was the only person having lasagna and no one else had such a severe response to the food. A real shame for this particular chain as we had a much better Bella Italia experience elsewhere.

Delicious pasta and pizza, washed down with prosecco. Amazing rare child free date night, so very much enjoyed thanks! Now off to the movies! Whoop!

Pat was our server today they were lovely and the service was amazing. The meal was wonderful thank you.

Delicious food, the service was wonderful. Our waiteress Pat was so attentive and accommodating. Definitely recommend.

We had lovely meal. Service was excellent, Pat was very attentive and friendly. We will definitely coming back soon.