Pizza Express in Southwark

Service Sannija was very polite and served us well

Had a lovely meal here tonight, servers were all wonderful, did not get our server’s name but she was a young woman working the top section

Great place to eat! The service was friendly and quick and the food was delicious. The atmosphere was nice and all in all it was a great experience!

We got seated and waited 15 mins still no service very bad service offered no drinks, there were 3 members off staff talking and ignored both off us worst service. No one come over to offer any drinks nothing-staff to busy talking and ignoring !!! We both walked out and no one came over to say anything very rude. Don’t bother with pizza express, we went opposite to Zizzi and got seats, seated and staff served within 5 mins much better staff and service at lease the staff don’t ignore you here !!!

Nadia is the best waitress i‘ve ever seen. The Food was also very delicious. It’s very comfy in there

"Had a fantastic pizza night with my son last night! The crust was perfectly crispy, the sauce had the perfect balance of tang and sweetness, and the toppings were fresh and delicious. Our waitress was absolutely amazing – friendly, attentive, and made our dining experience even more enjoyable. We'll definitely be back!"

Beautiful place. Delicious food. Nadia is the best!!! I would always come back

Very nice service Sannija. Very fine pizza

Alina and Sannija were super helpful and the food was delish. Will be back soon

We love pizza express as a family however this one absolutely lets the chain down in a big way. We went for dinner around 6.30 p.m. and there was no atmosphere, the place was almost empty and sadly I can now see why. Our server was lovely but that was where anything positive ended. We ordered drinks, starters and mains. The drinks arrived after about 10–15 minutes and then we waited about the same length of time again for our doughballs. Then took about 35 minutes for the pizzas to arrive and I have to say they were awful. I tried the new "burnt ends" pizza and it was definitely burnt but sadly on the bottom and the topping covered about 50% of the pizza (see photo) – it look nothing like the amazing pizza on the website. It was edible but when the waitress asked if everything was ok I did want to feedback how poor our food was. She was lovely, apologised and went to speak to her manager. From the point we commented the cook made a point of keep glaring across at us which was quite unsettling and unnecessary. The server came back and said we could have a complimentary dessert but I declined as we do not eat desserts and I wasn't complaining just to get something free. I wanted to feedback to the manager the experience we have had. The waitress came back-and-forth but the manager didn't bother coming at all. At the end of the meal the waitress said her manager has told her to take 50% off the price of one of our pizzas (about £7). It wasn't just us, there were people 2 tables away who sent back their pizza for being "burnt to a crisp" (their words) and asked for a new one so this is clearly an issue with either the cook or this branch. To make things even worse I used the toilet on the way out and they were not clean, with the bin overflowing onto the floor. Had I used the toilet on the way in we would not have stayed at all. Frankly we were glad to pay and get out. We have left several positive reviews for pizza express restaurants but sadly this one is terrible, certainly not one we will ever return to and would highly recommend others avoid unless you want the same experience.

The pizza arrived cold. Additionally, the crust lacked the crunch that I was expecting, making it feel more like stale bread. On top of that, the amount of additional ingredients was very sparse. For the price I paid, I was expecting a lot more flavor and a better quality overall. Unfortunately, this didn't meet my expectations.

Sanjia was really helpful! Great food

The pizza was very delicious. Sonia took our orders very kindly and politely.

Pizza Express in London is a popular pizza chain that can be found on almost every corner. Pizza is always top notch - thin dough, crispy edges and a variety of toppings to suit every taste. Particularly noteworthy are the pizza with spicy pepperoni and their signature Caesar salad.

Super nice service and super delicious pizza.

Visited here with my daughter after a day out in London. It's a lovely venue, tucked away just off the main bustle around Tower Bridge. The staff were very attentive, and the meal was served at express pace - which is just what you want when dining with kids. Some minor issues with drinks not being delivered until I had to prompt when main course arrived, and despite checking kids eat for £1 the first bill I was presented with didn't reflect this, nor the 2nd. These issues were easily rectified by our very pleasant server whose name I didn't catch. Daughter had hat, colouring and activity menu provided and the portion sizes were excellent!

£40 to be served a laughably awful pizza. The picture simply does not capture how terrible and sad each slice looked. I asked the server if this is the usual quality of product they serve as we were the only customers (but were seated 40+ minutes ahead of closing time) and he assured this was the case but I doubt it. Regardless, a terrible experience.

Sandhya was so nice Food was great We will come here again Thank you so much

The food was good and the service excellent, a nice atmospheric place

I'm amazed at how much Pizza Express has fallen. Compared to many of its newer rivals - Pizza Pilgrims, Rudy's, etc. - it's so poor. The double pepperoni romana is reduced to being simply an oil pit, due to increasingly lower quality ingredients being used. There's no point in complaining to the staff as there's nothing they can do about it. The chef here has been in the restaurant for years, so it's not him either. It's simply a case of company policy, and they really don't deserve to be in business at this quality level, particularly given their pizzas cost more than the better competition. It's a shame to rate the service down, but - again - it's nowhere near the charm or personality of a Rudy's. It's basically become a tourist trap and somewhere for parents to get an easy life...

The food was great, and the blond waitress was very professional.

Amazing Food and amazing customer service, Sannija was one the person who took the order from us today and she was really amazing and helpful.

The food is so good and Sannija she is so nice😆! Love it!

The food was very good, the service was very friendly, especially Alina, and the place was very nice. I recommend it

It’s a ver nice place, good location near London Tower, good service, great italian Food and Sandhya gave us a creat atention!

Very Good italian taste A perfect service given by Sandhya

Must must visit! As a vegetarian I’m always looking for good food places. Their padana pizza is definitely worth it! Our server Sannija was super kind and gave us great service!! Highly recommend this place!

A strange atmosphere reigns in this restaurant. The welcome was not really very friendly although a little more pleasant during the service. Relations between the manager and her employees seemed somewhat tense, which was felt in the room. The pizzas are of average quality because they are a little greasy. Once again too bad for the atmosphere, which pushed us to leave rather than stay for dessert. In short, a very mixed opinion on this restaurant.

Sannija was a great host, and went out of her way to make sure our children had a great experience. Many thanks.

It's very delicious but they take a long time and ignore you

Food was great and Sannija was a very helpful and enthusiastic waitress.

Yummy italian pizza! Love the place. Good atmosphere og very good service. Thanks to waiter Sannija.

Sannija was absolutely fantastic! Her service was very thorough and she was able to cater to my family members who are vegetarian by customising our meals. She even provided us with various condiments to try and she believed that we would enjoy them based on our taste as she took her time to get to know us at the beginning. Brilliant service!

Ms Sanjija was extremely helpful and guided us so well to order just the apt things. We thoroughly enjoyed the dining experience with her being so friendly and hands on taking our order and serving us efficiently and ensuring that we were satisfied She is an excellent asset to the organization.

me and my boyfriend went here for dinner and were so pleased with the service and the food quality, the waitress who served us was extremely accommodating and lovely, thank you Sannija!

We were served by the lovely Sannija, great service and food was served super quickly.

Formal Complaint !!! Food is wrong and almost cold !!!!!!

Sat down, waited for service for 15 mins. Asked twice. Acknowledged twice (to be fair). But no service. Sometimes after a bad week you just want something to work it didn’t.

Great pizza making session at pizza express Tower Bridge with chef Joah. Sannija took very good care of us. She provided great customer service. Personable, caring and attentive. Thanks again Sannija 💜

I came as part of a group to celebrate a birthday at Pizza Express Shad Thames and take part in the pizza making class. Joao delivered a really fun experience! A special recognition for Sannija because she was so friendly and attentive towards us from beginning to end. Sannija truly went above and beyond to ensure we enjoyed our time and especially the birthday girl! She made sure we had drinks and took pictures and even when we requested takeaway boxes she made sure we each had one with bags and she especially packed the birthday girls box in her bag for her so she didn't have to. Even the cake, making sure what was left went back in the box and to the birthday girl so she can take it home. I highlight all of this because it's very rare these days to experience customer service like this so thank you and I would look forward to doing a Pizza making experience again.

Sannija in the tower bridge branch was amazing!! Best waitress ever.

Sannija and joao were incredible! Sannija was super attentive, caring and just the sweetest human ever! We want to take her home with us! Truly incredible human! We had a pizza making class for my friends birthday and she made it so special. Thank you so much Shannija! 💕

Joan and Sannija are absolute amazing 🤩🤩🤩 thank you for making our experience very incredible - so kind and attentionate ❤️

A friend had her birthday party here where we had Joao teaching us how to make pizzas, he was fun and guided us well. We also had Sannija as our waiter. She was lovely and polite and gave us fantastic service! Absolute star.

Sannija & Joa were great xx The rest of the staff were a bit awkward and wanted us to wash our hands in the toilet in the middle of pizza making. Which didn’t fit the whole infection control ethos as there was a sink in the same room. But apart from that we had a good experience

Great service, atmosphere and food. Sannija was amazing at making sure my children got their allergy free meals and made us feel very welcome. Great service from her and all the staff. Thank you.

I recently tried the Vegan Giardiniera at Pizza Express in London, and I was thoroughly impressed. The toppings were fresh and vibrant, with artichokes, mushrooms, and black olives adding a delightful mix of flavors and textures. The vegan cheese was melty and satisfying, perfectly complementing the crispy thin crust. It’s fantastic to see a chain restaurant offering such a delicious and well-thought-out vegan option. Highly recommend

Sannija is absolutely amazing . She has made us Pizza express fans for life . And she was amazing with everybody around us .

Food was excellent and Sannija is very friendly. :)

We really enjoyed the food and Sanniju who assisted us was ever so friendly and helpful. We will definitely be back.

Our Waiter Zsuzsanna was sooo helpful! Glutenfree, Vegan and special kids menues everything worked out Great!!! Best Pizza ever!!! Thank you

Sannija was wonderful and so kind, and the service, food and vibe overall was amazing and i would definitely recommend. 💗

Attended with a large corporate group. Food was great service was excellent and atmosphere was perfect. Thank you Sannija, Olga and Kammila for the fast efficient service of our group. We had a great time thanks to you guys

Food was tasty. Great service by Sannija. Very helpful.

Great time at this location. Sannija was excellent and food was delicious and filling.

Food was delicious, and there were excellent restaurants in general. What made this an extra great experience was my waiter. Sannija was so sweet and had some superb recommendation <3

This was our first time trying out this place and Sanhija was amazing. She gave us great recommendations. The food was delicious and Sanhija provided amazing customer service. Next time we are in town we will be back! The pizza, lasagna, and dough balls were amazing

We had a lovely lunch here, the energy of the place was wonderful and the food was great. And on top we had a wonderful server named Sannija who was very kind and welcoming making the experience all the better.

An absolute amazing place with fantastic food and the service was incredible, thank you Sannija

Sannija was amazing, great service, The food was amazing - Thankyou

Really nice, thank you nadia :)

Mihad was amazing really helpful and gave us really good recommendations. The sloppy guissepe was really good. Thank yiu i really enjoyed our visit

Mihad was amazing , gave some really good recommendations. The food is great too

We had great time at Pizza Express. The food, service and hospitality were amazing. Special thanks to Sannija for being a wonderful host.

Sannija provided excellent service and the food was lovely! Lots of gluten free options from appetizers to pasta and pizza great place for a celiac. :)

The pizza was stone cold and wasnt assembled on arrival. All of the toppings were in the corner of the box

Great service from Sannija! Thank you!

Awesome all around, quick turn around on food and service is great. We were served by Sannija and she was very well spoken and took good care of us! Highly recommend.

Sannija our waitress was fabulous :)

Great night for pizza with family. Friendly and tasty food. Saanija at Tower Bridge was lovely

Sonia was so nice and kind with us. Amazing pizza and service, would recommend!

It is a good place to eat near Tower Bridge, value for money, and the waiters were friendly to us and served us quickly.

Always love going here. Nadia and Semija (sorry if I mispelled your names!) take great care of us every time. Top notch service, food is always tasty, atmosphere is friendly and relaxed.

Sannija was awesome with recommendations- I am GF and it was delish!

I liked the lasagna, very creamy and good tasting. Sannija will take good care of you. This is my second visit and I ate very well.

Great spot for family meal. The Roma style is delicious and paper thin. We especially loved the service. Sannija was very friendly and had a great smile.

Lovely Service from sannija, very attentive and made sure everything was okay, whilst we visited.

Samia provided great service- she was efficient, friendly and catered to my dietary requirements. Thank you!

Sannija and Alina were wonderful

Excellent service from the whole team especially Nadia who had great customer service and made the experience 1000 times better. Food was great and the restaurant was clean with a great environment.

Thanks Saniya for your great service

Our waitress was great, and made sure we had everything needed for dinner with our three children.

Great food and excellent service from my waitress Sanhija

Wonderful staff at this branch. Always friendly, helpful, and kind. They go out of their way to make our meal great. Alina totally turned our toddler’s bad mood around.

We happened to walk past the restaurant and were thrilled. We ate very well and Sannija gave us great advice and was really very attentive. We can recommend the restaurant to everyone. The staff is also very fond of children. Thanks

I'm coeliac, I was happy with my meal and had no ill effects afterwards. The staff take cross contamination seriously. Lots of gluten free choices on the menu.

23 of us came for a birthday celebration, the staff couldn’t have been more helpful in making it a special experience for the birthday boy. Great service from Sonniya and Nadia, very friendly and accommodating.

Randomly closed this afternoon, Monday July 10th. I wouldn't trust this place to be open as advertised - ring and check.

Currently closed!! Be aware peeps. Walked for ages to get there. Let down

Very excellent service from Nadia. She is very nice and hospitable. We had a good time there especially from her 🥰

Lovely Nadia. Good professional. Delicious food and very accurate recommendations

Very nice location. Friendly staff and service was very fast. 👍

Good service from Sandhya W. and very good food

Best place for friends and family 😍

100% recommendable place, the food is phenomenal and the people who work are charming and the treatment of Lucia the manager stands out.

This place has very slow service 15 minute wait to take our order. The restaurant slowly started to look like a tip. My daughter ate her food next to a dustbin bag full of smelly rubbish! I didn’t tell her at the time hence not complaining to the manager. I only spotted this on my way back from the bathroom. The pizza came lukewarm and the presentation wasn’t so great either. Staff seemed half asleep and uninterested. I’ve been to many Pizza Express outlets and this is my worst experience in 4 years.

We went there as a group of nine, including six children. Everyone was b so happy with the food and service. Nadia was fantastic with five star services!

Make sure you come to this Pizza Express for the exceptional service. Nadia looked after us so well from the moment we arrived. Made our lunch such a pleasant experience. Food as always is great. Will definitely come again.

Very nice Pizza and very nice service

We went as a family to this pizza express expecting it to be quick service like all the others. Surprisingly, it was not a quick service and they forgot our drinks and we had to re-order them. The food was lovely but we won't be coming back.