Pizza Express in Hastings - Phone Number, Reservations, Reviews

We decided to try out a local pizza restaurant and settled on Pizza Express. The food was exactly what we expected - reheated pre-prepared food but still of an above average quality. The service however left a lot to be desired. One warning sign we should have heeded was that all outside tables were vacant but still had the remnants of previous clientelle's plates and glasses etc. It appeared that none had been cleared - hard to believe that 6 tables had all left at the same time. We attempted to use the Pizza Express App only to find that the QR code at the table was not recognised. Undaunted we manually entered our location only to find that the table number was also not recognised. A trip inside was met with indifference. Several staff noted our presence but failed to come over. Eventually we caught their attention and they presented us with menus and said they would be back soon to take our order. After 20 minutes we went back inside, and again after a long delay managed to get someone's attention. They took the order, and we asked if all the items we ordered were part of their all-day meal deal of 3 courses for £24.99 each, and were assured that everything on the menu was covered. After a further wait of around 20 minutes, the drinks arrived, with the waiting staff member explaining that they had just found our order in their pocket, and they kindly apologised for the wait, saying that the drinks were now complimentary. The starters arrived in reasonable time, and we asked for two more forks when cleared, as the container on the table now only held knives. No serviettes were in sight, either in the container or presented with the starter or main. The mains arrived after around 30 minutes and we ordered desert at the same time, asking that the bill come with them. We had to again ask for more forks. Eventually the deserts arrived with the bill. We dismissed the idea of a coffee and waited for the waiting staff to return with the card machine. After around another 20 minutes we went inside to pay. The bill showed a price in excess of £60.00. When we asked about this we were told that the deal only applied if ordered via the app. After explaining that this was not working the staff member sought assistance from their manager, another delay of some 10-15 minutes. They returned to advise that only certain items were included in the deal, and what we had ordered was excluded. At this point we settled the bill as seen and did not quibble further. We left satisfied with the quality of the food, as it was presented well and was better than we had anticipated. However, we did struggle with the concept of 'Pizza Express' as the service was slow, ill-informed, poorly trained, and left us feeling that there was a distinct lack of direction. For context there were 4 tables occupied at the time we arrived, and other customers were stating their dissatisfaction at how slow the service was. They also mentioned their frustration at not being able to get the app to work for them. All in all a simple heating of food via a salamander, with a couple of drinks and a cold desert took over 2 hours to complete. Perhaps 'Pizza Eventually' would be a better branding. The product they provide is good, the Customer Service, training, and delivery is poor. We will continue to visit other Pizza Express venues but unless things change, we will be avoiding the Hastings branch and will recommend that family and friends do the same.

Food was poor quality dough balls big as my finger nail

I enjoyed a brake from the hot day and was able to breastfeed without feeling anxious

Visited on Thursday evening,the place was virtually empty, but food took 45 minutes to be served due to the constant stream of delivery drivers coming in to collect online orders. No atmosphere at all. One person doing the pizzas one person in kitchen one person serving and one noisily assembling boxes. Would not recommend.

An excellent experience ad fantastic food. Thank you!

Waiting for delivery still not here says delivered

Strangely quiet on a Thursday but staff were polite and food was good.

excellent as ever and even better with a free birthday pizza 😋

It's a Pizza Express, you know what you are getting the service was good reliable.

Twice in 10 days waiting over 30 mins for our order to be taken. What the heck????

The restaurant forgot to give the delivery driver my pizza. He turns up without it and tells me to ring the restaurant. I rang the restaurant, they confirmed the pizza was still there and they forgot to hand it over. The driver tells me he can’t help and the restaurant tells me JustEat refuses to help or resend a driver at the restaurants cost. So now I’m trying to get a refund for the food I did not receive.

Service was horrendous. Booked a table for 6, got there just before and stood at the door for a couple minutes waiting to be seated while the manager was just standing there on the phone. I would of just sat down myself after waiting but all of the tables were messy and unprepared with cups and cutlery. Once finally sat down and given menu's, 20 MINUTES!! to take drinks. I've worked in restaurants before, you take drinks as soon as possible to get customers to stay. I would of walked out today if it wasnt my sons birthday and he wanted to eat at pizza express as part of his birthday wish. While waiting, the manager was just standing around on the phone again, looking at the till and talking to staff. I saw no customer service or helping her staff at all. So when we finally got a server to take our order I made sure to give the whole order as I werent sure when I would see them again. Our food arrived 20 minutes later. I have to say that the chefs are due alot of praise. The food was amazing and with an open kitchen you can tell how hard they were working. Once we got our food we were asked how the food was twice, once by our server and one by the manager. I normally don't mind this as it ls part of the service but where were our service when we were waiting. Basically the store is only as good as the manager and she just needs to be retrained or shadowed by someone higher up.

Its fine. Expensive these days. Good pizza's, ok service. My daughter fell off her chair as the leg broke. She wasn't doing anything she should not. The staff didn't seem surprised

Ordered takeaway for delivery. Food was not as advertised half the items missing from my salad which was meant to be a main too! More like a side salad. Chicken tenders under cooked! My son said ta his pizza only had toppings on the outside! Nothing in the middle. I am utterly shocked by the appalling low standards with delivery. Have eaten in many times and been very happy. But complete opposite getting delivery!

Top driver delivering my order 🙏🏻 much appreciated 💙

Food not as advertised half the items missing from my salad which was meant to be a main too! More like a side salad. Chicken tenders under cooked! My son said tasted microwaved and his pizza only had toppings on the outside! Nothing in the middle. I am utterly shocked by the appalling low standards with delivery. Have eaten in many times and been very happy. But complete opposite getting delivery!

Amaizing restaurant with so professional waiters! We made a littlel trip in Hastings Beach and we decided to eat before going home. The food was amaizing and so tasty, the waiters so nice and professionals and they recommend us the best food. Perfect for famillies and couples or friends! Thank you! We had in our hearts see you soon!

I ordered a takeaway which came so fast and still so warm. The best part was the note that got written on my box which was the best part! So good!

My Sprite was missing, but the pizza is great. Not sure where to report this, but I did pay for it?

Best pizza I've ever had. I've always thought of pizza as something you have at home but I am converted. I will definitely be going back.

Very disappointed pizza was cold and both me and my wife had squirts last night after the pizza and can’t 100% say it was the pizza but it just didn’t taste good either won’t be going back

Wonderful food great fast service and nice friendly staff. Great for a Friday night

Food was cold. Delivery was at the last minute specified.

All the staff were lovely and very accommodating. The food was yummy and we had a lovely time. Thank you.

Took an 1 hour and 40 minutes to arrive and food was stone cold said 10 past 8 then the time just kept getting pushed back driver obviously picked up our food then went and collected others didn’t arrive till 9 o clock and I ordered it at 7 20

Food arrived still hot and as requested. Delivery driver was extremely polite and considerate when delivering! 5*

I ordered delivery this is what came it’s uncut the topping are off it freezing cold it’s abysmal

I went to Pizza Express in Hastings for a birthday lunch with my friend. The food was absolutely delicious, the two gentlemen who served us were really attentive and friendly. We stayed ages and weren't made to feel they wanted us to leave.

Have ordered from Pizza Express in different areas before but have never had service this poor before. Food took an hour and a half to get here, and I called the restaurant twice to get an update but they didn't pick up at all. Food was okay and still warm when it arrived but did not expect to wait so long. Also, if you're thinking of getting the pesto dough balls, don't bother - £7 for 5 dough balls? Such a rip-off. Won't be ordering again anytime soon

Absolutely appalling- ordered food at 6.30, told it was arriving at 7.10, at 7.10 told it was arriving at 7.40, then told 8.10. App stuck on “preparing your order” from 7.40 until 21.10. Tried numerous times to phone restaurant- went to voicemail- no calls back (even now 20 hours later!!). Food arrived at 9.20 as I was going to bed so I refused to accept. Just Eat deeply unhelpful. £30 well spent to persuade me never to use Just Eat or Pizza Express Hastings ever again. Abysmal Customer Service.

Visited today and the restaurant was very busy and clearly short staffed, but the service was amazing. Despite the fact the 3 staff members ( including the manager) were run off their feet serving tables, clearing tables, getting drinks, seating new customers they were all so polite and friendly. Food was served quickly and was lovely. Would definitely recommend a visit

These pizzas were not the same quality as the restaurants and worse than the cook at home ones. You're better off buying from your local supermarket.

The service was excellent from rose and Courtney

9pm The pizza arrives stone cold and was supposed to be a Goats cheese pizza Couldn't see any Awful

perfect as always. driver was lovely

I generally like the food at this restaurant. It was delivered by uber today. The pizza arrived cold and the lemon and herb chicken wings half done and soggy! I think I am off the chick wings for good!

Pizza Express Hastings. Too good to go order £4.95 for 3 scone sized identical bits garlic bread with a bit of cheese. About £1.50 worth. What an absolute con. Freshly cooked just to satisfy the minimum starter. Absolutely avoid. I'll be deleting the app for sure.

The pizza base was cold as though it had been prepared much earlier then toppings applied later and put under grill. Waiting staff pleasant but too busy to stop and ask if our food was OK .

pizza was literally stone cold, have had better cheese on toast

I took my children with me and we all had a nice lunch

time was added to, not that much of a big deal but we were missing the dohballs we ordered however had the garlic butter delivered lol. shame.

It was really good food was brilliant great service from Mario and Courtney atmosphere was very nice so thank you so much for having me I will be back

Thank you to the delivery driver for the speedy delivery, but im not sure how to tip him?

Fast delivery and very friendly delivery person

Absolutely amazing afternoon i had this tuesday, was served by a handsome young man in black, the food was lovely, and despite it being busy and short staffed the service was brilliant. I loved my food, i loved the waiter 😉 and i loved the atmosphere. Will be returning!! What an amazing tuesday evening

Lovely meal, good service, pudding was amazing!

Never bothered to deliver or call

Bad value for money. Pollo Milanese like a childs portion.

Dont go if you are hungry went wed 6th dec 2023 after 6pm i thought maybe 5mins after the customer sits down you ask what would you like too drink never got that from the waitress we waited about 25mins till me got asked thst question then we gave our order thst was about another 50mins till me got served our starter and few mins later our main then i fancied a pudding about half a hr later we were still waiting for pudding and pay but luckily ny partner gave her order in for the kids meal pudding while i was in the toilet i came out of the toilet and saw the waitress i asked for a pudding she said 2 secs then 20 mins later they came back with my sons pudding no sign of the lady coming back too my pudding order them.we found the lady waitress and asked for the bill. Paid no tip and left disapointed

Ordered 2x meal bundles that includes a pizza and choice of starter. Neither starters came with order (calamari dip in bag but no calamari) called pizza express 4 times with no answer! Oh and just opened my pizza box whilst writing this review and I think it’s been drop kicked across the kitchen. Wonderful!

Love the vegan dip, and the vegan pizza is perfect

Courtney was excellent with us this evening.. Great service! Lovely food. Thank you 😊

Driver did not wait for full order spoke to restaurant and they said they had more to come and he just left ? I’d like a full refund I was very upset we were supposed to be sitting down as a family to eat ??

Driver did not deliver we had to collect

I've just had my daughter's 6th Birthday party at pizza express, a pizza making party and it was absolutely amazing!. Courtney and his team there today were so helpful and and brilliant with us all. Courtney led the 19 strong group of 5/6 year olds making pizza with fun, creative flare and engaged them the whole time. I fully recommend a pizza party at the Hastings branch. Thank you so so much to everyone there at Pizza express this morning, you were beyond fabulous 👌! Xxx

Lovely evening out with family. Excellent food and service. The manager was exceptional as was the young lady who made the coffees and served the deserts. Will definitely return.

Paid £45 for three pizzas and dough balls - not an issue if they are good (spoiler: they weren’t). they all arrived cold and soggy. do NOT recommend giving your money to these money hungry theives x

My experience surpassed my expectations. The food was excellent, the staff was incredibly pleasant, and their exceptional care for my child, who has a food disorder, was truly exemplary. Thank you very much!

The pizza ordered came as a 10inch. It didn't state the size when ordering but expected more than a kids size pizza for 14.99 - obviously my fault ordering and expecting a larger pizza but won't order again due to size and thinness.

Hot food. Perfectly cooked. Very nice.

This was a brilliant place for a little lunch time date, I throughly enjoy the service from the members of staff. Instructing me on how to get some free sides! Their house dressing is a delightful dip to have on the side with a slight punch of vinegar which brings out all the flavours on the pizza. I will definitely be coming back again and highly recommend for a nice chill date or family meal. :)

Not a good pizza. Not enough toppling. . Would not go back only 3 customer s at lunch time

Amazing food, great service! Staff are so friendly

Lovely meal. Great service. Thank you.

Food was lovely as usual. My only gripe was that as we'd earned freebies via the app we weren't told that we couldn't use tesco vouchers! This wasn't pointed out when ordering and when we tried to pay the waitress didn't know why the vouchers didn't go thru abd had to ask someone. Luckily we had money to cover it but not everyone has!

This is a wetherspoon is better kinda review. For a pizza place, the pizza had a very basic taste to it. I know I shouldn't expect much, but it just felt kinda basic.

We requested that the kids pizzas be cut into slices, but they did not cut.

Pizza was soggy and undercooked, missing the extra meat topping I ordered, and the dough balls were cold and tough as if they'd be left out for a while. Completely inedible

Been a while since I visited Pizza Express and could see the differences in the food. I had a Negra pizza - the hole in the middle where the ‘salad’ (just green leaves with a bit of sauce on) is MUCH bigger now! - meaning much less pizza. My sons pasta meal is no longer crispy on top - that used to make it fab.

We went for a family meal. Great pizza and pasta dishes. We also ordered the chocolate dessert which was super tasty. Staff were so attentive and nothing was too much for them. Will definitely be back there when in Hastings. Have visited other branches, but the Hastings one is the best by far. Well done to the team

Lovely gluten and dairy free pizza really enjoyed it. Great service making sure all was how I needed it to be 😊

My pollo Milanese contained no pollo Just a little box with some leaves in it 🤔

Yesterday evening, as a treat for my husband and daughter who are recovering from Covid, I ordered online a meal from Pizza Express, Hastings. The meal, that comprised starters, mains, sides and dessert, cost £92.78. I received email confirmation of my order and a text message from Uber Direct as to when delivery to our home would be expected. At the expected time, I waited at my front door to collect the delivery. Then the text notification indicated a later time for delivery so I returned to my front door at that time. The driver did not arrive. Then I received a text from Uber indicating that the order had been cancelled, no reason given for this so called cancellation! Certainly, we had not cancelled our order. My husband drove down to Pizza Express, Hastings and spoke to the manager. The chef remembered the order as it was large, he said. The manager mentioned that she also had received from Uber the cancellation text message. She refused to refund our account for an order that we had not received. As it stands this morning our bank account has still not been credited with the cost of the order we did not receive and it looks like the Uber driver must have taken our order home for her own consumption, which would amount to theft! Of course, we are pursuing this with Pizza Express and their delivery agent, Uber, however, it is clear to us that after such a thoroughly disappointing experience we will never again visit Pizza Express for a meal nor order from them online; we have been customers of Pizza Express for decades and it was a favourite go to especially when we needed this, as when recovering from Covid! Our advice to readers of this review, do not trust the online order facility of Pizza Express especially as its Uber agents are disreputable.

Telephone service aweful, he was hot and bothered too busy to be friendly, I asked for 2 pizzas with added mushrooms, service was horrible, place too busy, pizzas wayyy too expensive, could have gotten 4 Aldi pizzas for the same price!! Nothing special there!!

Great food as per usual. I wouldn’t recommend the prawns, weird kind of salsa which wasn’t really especially saucy, just chunks of veg with a side of dough balls?! Pesto balls were great - I didn’t taste any pests inside them - seemed to just be drizzled (generously) over them. Service was slow - there was only one man serving around 6 tables though.

Very tomato, hardly cheese, very gooey

Great delivery driver. Very polite and welcoming. Great food. Thank you.

Pizza was good, but delivery was a joke 1 hour and 50 minutes. But hay ho !!

Very good service. I didn't want spinach on my pizza and got beetroot instead. Lovely staff

Disappointed highly with the meal

I am a coeliac and it's very hard to find a good pizza, but this honestly was worth every penny thankyou, will be coming again.

Fantastic service with a smile and equally good food. Nothing was too much trouble for the waiting staff, and the atmosphere was relaxed, inviting and friendly. I also definitely recommend the Gran Riserva Lager Beer, it's absolutely delicious! Highly recommended, will definitely be going again soon 🙂

Delivered a vegan padana that wasn't vegan. They had put regular cheese on it. Only realised when I ate a bite. Can't organise a replacement thru the restaurant apparently so I have to get a refund through here but I can't see how. And I'm really upset that I ate cheese as I'm vegan and lactose intolerant. I also now have a pizza sat here wasted as I can't finish it obviously. Help how do I get a refund!

Manager was more interested in stapling delivery address on take away calamari was undercooked pizza was cold.the waitress had a problem with dental hygiene which terrified my granddaughter will never enter that restaurant again. I can also state that I lived above the second restaurant in coptic Street in the 60s and it was so good

We found the premises very clean, the service was 1st class and the pitza was excellent

Lovely food, good service...good experience

Great food, good prices and spot on delivery service.

Food got cold so it wasn't that nice

Food came piping hot and it was so delicious!!

We visited on Thursday and our server was fantastic, warm friendly and polite. Our food was exactly what we ordered and tasted great - would highly recommend this branch!

Super food, welcoming staff, BUT the experience was absolutely made for us by the amazing and incredible Mauro!!! What a ⭐. Thank you so much 😊

Mauro stole the show! Food was great, hot and tasty, but excellent service from Mauro took this above and beyond. Thank you 😊

Fantastic stuff enjoyed the food and a great place

Not been to pizza express in awhile and was really surprised how great the menu is with new items and old favourites. Hastings one was quiet when I went, but staff were friendly and it was spacious inside and clean. would go back as a treat as didn't have any vouchers on me as other diners seemed to have.

My doughballs were burnt to a crisp and the food took longer than expected. Food turned up cold and sweaty and to top it off it was burnt!🤬

As always a good meal at a good price we'll served

First time ever in a pizza express and thanks to both the excellent service and food won't be the last .greeted at door by a lovely man who showed us to our table made us aware of kids menu our waitress was both patient and inter reactive with my two young granddaughters .helped with food suggestions and boy was she right ..and to top the afternoon off used our clubcard vouchers ..Best £100 spent in a long time

This branch is always very busy but they have a lack of competition to deal with. The food is fine and the service is OK but there is clutter about in the corner of the restaurant. This clutter appears to be kitchen related pots etc. The toilets appeared clean but there are signs of wear and tear.

Clean environment, friendly staff good food and good service.

One of our favourite restaurants. Delicious food and good value for money if you do the set menu. Also caters great for gluten free.