Pizza Express in Cherwell

I never received my order yet I was charged still, trying to get a refund

Generally a poor experience. The food was ok at best. Mediocre ingredients and much obviously out of a freezer packet. The service was dire. No one seemed in charge, waited ages despite pre ordering, getting water was like drawing blood from a stone. One waiter was impressively grumpy and rude.

Always delivered super quick. Food delicious.

Fries were soggy and unseasoned. My pizza had a bit missing from the middle of it. Hardly any sauce and toppings. Paid extra for rocket topping and three rocket leaves arrived. Size of the pizzas was disappointingly small. Ridiculously bad experience for the price we paid.

The restaurant was full the whole time we were there tonight but our waitress Carla never seemed flustered and was truly lovely the whole time. The kitchen was slowed massively by the amount of take away orders coming through and we could see that and as we weren't in a hurry, this wasn't a massive issue for us. Even so, Carla was very apologetic and interacted with our 4 year old whilst he waited patiently for his food. She's a credit to the team there and, whilst the food was yummy it was quite slow coming out and so this rating is so high purely because of her.