Pizza Express in Cherwell

Served by Lizzy, and her Customer service was exceptional. A credit to the restaurant. Thank you!

Dough was particularly tough today and one slice of pizza had zero pepperoni on it

We did a school visit in the morning. The children absolutely loved the visit, clear, easy instructions and a very informative quiz as well. The pizzas tasted great at lunchtime.

driver decided to take more than 1 order from restaurant and to then drive in opposite direction to make 1st delivery meaning my food was in the vehicle for around 30 minutes and cold when it arrived. made driver aware that I would be making a constant due to this and speaking to the restraunt they informed me drivers should only be taking 1 order at a time. in response to this he became quite arrested and rude to the point I acctually had to ask several times for him to leave property

Consistently nice gluten free pizzas..

Myself and my fiancé had dinner at pizza express this week and was served by the lovely Leah. Leah was very helpful, nothing was too much and she had a really calm energy making us feel at home. Overall food was good, although the only seed oil free option was a salad. It would be good to see them using better ingredients.

The food was amazing and so was the staff. A bit thank you to Lucy

Impossible to relax with the constant procession of Just Eat, Uber Eats etc motorcycle helmet wearing giant bag carriers edging past the tables as they make their way to the back of the restaurant. Our sever was great, and the food was OK - but the whole experience is poor.

I recently ordered from Pizza Express through Uber Eats, and unfortunately, the delivery experience was a disaster—the driver took ages clearly doing multi drops for other companies, and my pizza arrived cold and uncut. Frustrated, I called the restaurant directly, and I’m so glad I did. The staff member (I believe the manager, unfortunately didn’t get his name) I spoke to was extremely polite and professional, offering exceptional customer service. He sincerely apologised for the inconvenience (even though it wasn’t their fault) and kindly offered to remake my meal if I could collect it myself. I went to pick up the fresh pizza, and not only was it piping hot and delicious, but the same staff member was just as respectful and helpful in person. He truly turned a disappointing experience into a positive one, and his attitude completely changed my perspective on the situation. I genuinely appreciate how he handled everything, and it’s clear this branch really cares about its customers. I’ll definitely be visiting the restaurant in person from now on instead of relying on these unreliable delivery apps. Highly recommend this Pizza Express for their fantastic food and outstanding customer service!

I recently ordered from Pizza Express through Uber Eats, and unfortunately, the delivery experience was a disaster—the driver took ages clearly doing multi drops for other companies, and my pizza arrived cold and uncut. Frustrated, I called the restaurant directly, and I’m so glad I did. The staff member (I believe the manager, unfortunately didn’t get his name) I spoke to was extremely polite and professional, offering exceptional customer service. He sincerely apologised for the inconvenience (even though it wasn’t their fault) and kindly offered to remake my meal if I could collect it myself. I went to pick up the fresh pizza, and not only was it piping hot and delicious, but the same staff member was just as respectful and helpful in person. He truly turned a disappointing experience into a positive one, and his attitude completely changed my perspective on the situation. I genuinely appreciate how he handled everything, and it’s clear this branch really cares about its customers. I’ll definitely be visiting the restaurant in person from now on instead of relying on these unreliable delivery apps. Highly recommend this Pizza Express for their fantastic food and outstanding customer service!

We arrived early to our reservation on 02/02/25 and the staff were incredibly accommodating and served us with a smile throughout the evening. My family and I are strict vegetarians with precise dietary requirements but nevertheless, our waiter ( Noah) made us feel welcome and without a single mistake, delivered our food with a smile despite our restrictions. Additionally, we would like to show appreciation to the chefs (Naomi and James) who accommodated our requests with excellent service. Finally, the manager (Dan) then assisted with the service and gave us our desserts even after they had closed and we hadn’t noticed but Noah and Dan continued to show no difference in service until we had left for the evening. Although we live in Leicester, we would happily drive back to Bicester branch for the excellent service!!! Thankyou Noah, Dan, Naomi and James :)

food didn't arrive. won't use the app ever again.

Have been going for years and always great customer service

Had a nice meal meal with large family table of 9, was a busy night and staff look flustered. The waiting staff we had were nice and pleasant. However evening was let down by the welcome of what I assume was the manager. His attitude to welcoming guests was not of standard expect even for a pizza express. Made us feel guilty to see if our table was ready as we arrived early only to be dressed down ‘ do you know your early, and even though the table is ready and we can be seated don’t expect it will be the same next time.’ Throughout the night when people came in asking for tables he was very short with them. One table even got up and walked out for some reason after he dealt with them.

Went for dinner with my friends. The food was good and the quantity was great. Would recommend this place for dinner.

Really lovely pizza express well worth a visit as its only a quick drive from Bicester outlet centre. Staff all super friendly & welcoming 😊 so refreshing.

Love the building which is being worked with and not against, creating a cosy and busy atmosphere. Good lighting and great food and staff

Daniel at Bicester pizza express is an excellent manager who served us lunch. Very friendly and pleasant person. Great service . Look forward to seeing him again!

Lovely staff and good food as always.

A massive thank you to Jack. I ordered the wrong pizza today I ordered normal instead of vegan cheese and he went above and beyond to help fix the problem. Staff always so kind and professional over the phone and when we eat in. Cant recommend enough.

Really nice. I was abit disappointed they didn't have no cranberry sauce for my Christmas pizza but that's fine. Would go back without my children it's a very tight squeeze!

Somehow they managed to burn almost everything AND have it arrive stone cold. Not a premium product as the price would suggest. Just get a local pizzeria next time.

Awesome food, awesome restaurant and food quality always spot on

Nice food and quick service even with a Christmas party happening. Lucy was great

I've visited this PE half a dozen times from prior to Covid, and the service has become so much better. The food quality overall for PE has dropped, but sometimes it's not about just the food. Lovely place to eat after a day of shopping at Bicester Village.

Leah always looks after us so well, even when faced with serving a full and bustling restaurant over the Festive period pretty much single handed. Good food and a lovely evening.

delicious, would definitely recommend and will order again soon

The restaurant was full the whole time we were there tonight but our waitress Carla never seemed flustered and was truly lovely the whole time. The kitchen was slowed massively by the amount of take away orders coming through and we could see that and as we weren't in a hurry, this wasn't a massive issue for us. Even so, Carla was very apologetic and interacted with our 4 year old whilst he waited patiently for his food. She's a credit to the team there and, whilst the food was yummy it was quite slow coming out and so this rating is so high purely because of her.

The restaurant was full the whole time we were there tonight but our waitress Carla never seemed flustered and was truly lovely the whole time. The kitchen was slowed massively by the amount of take away orders coming through and we could see that and as we weren't in a hurry, this wasn't a massive issue for us. Even so, Carla was very apologetic and interacted with our 4 year old whilst he waited patiently for his food. She's a credit to the team there and, whilst the food was yummy, it was slow in coming out and therefore this rating is so high purely because of her.

Food tasted great but was relatively cold by arrival.

The team were very understaffed due to the extreme weather so for reasons out of their control service was slow. However, the team couldn't do enough to make the experience as good as possible for us. A high well done to the team managing so well under very difficult circumstances.

the blanket dough balls were really tasty with the mustard dip. pizza was also hot and tasty but wasn't sliced, my only complaint. got a good deal and ordered the expensive chocolate cake.

food was hot and quickly served , staff friendly on arrival

Avoid this place at all costs! We visited here for the first time to celebrate a family members 70th birthday. On route to the restaurant we got a phone call requesting they pushed our booking back. On arrival we did not even get greeted, the manager Jack attempted to refuse seating us and accused us of visiting previously and not paying for our meal. We have never visited this place before and was plain-sight discrimination. After informing Jack we have never been before he refused to believe us and insisted we had previously been and not paid for our meal. His arrogance and ignorance was absolutely appalling and I cannot believe the discrimination and humiliation we faced today. To add to this, Jack had an extremely strong smell of alcohol coming off of him which is unprofessional in itself. I have taken this further, but to anybody looking to visit, do not!

The restaurant is located in central town and has decent size common parking area. It’s spacious and can accommodate 30 to 40 people at a time. Was busy on a weekday at late hours. Food is served hot and the quality and taste matches the PE standards in UK. The franchise have added a family bundle option. To go option for a family if 4.

Great night on Saturday, staff were amazing !

won't be ordering from here again, constantly forgetting dips for the doughballs once you can so oh it was a mistake but 4 times takes the cake

Ordered classic pizza american. Was a basic pizza and although freshly made tasted just like a tesco fresh pizza which you can buy for £2. Just my honest opinion.

Pizza express has changed a lot in the few years since I've visited. The pizza's are smaller, the halloumi bites are cheap and nasty and it just seems less of an experience. Sorry, it'll be a Domino's take out from here in future.

Hugely disappointed. Although the pizzas arrived within the time slot given, the pizzas were overcooked and stone cold. The basic Margherita was virtually inedible as was cooked to a crisp and lacked any moisture whatsoever.

Great food, great delivery driver & great experience

We booked a children’s pizza party for our son’s 6th birthday and it was a great hit! Jack & the Team kept the children well engaged with a range of fun games, the staff attended to all our needs and made everyone feel very welcome and relaxed. Thank you all for making our sons day a special one. Keep up the good work!

This particular visit was a treat for my birthday with a friend. As soon as we walked in we were welcomed by a lovely atmosphere and a friendly team member who seated us promptly. Our waitress was extremely patient with us as we kept having to ask for a moment longer to choose due to us chatting so much. Nothing was too much trouble and she always had a smile and was happy to answer our questions regarding the rewards I had to use. The food came swiftly and, as always, it was delicious. It's one of our favourite restaurants to eat at - it's cosy, the quality and variety of food is great and the staff are always so upbeat and friendly. Thank you!

Lovely meal out with friends, service and roof great as always

Had a really lovley meal. Dan made sure we had everything we needed and gave great advice on what to eat.

Had a great time. We were served by Nemo who was very friendly and the food was great. Highly recommended

We had a Pizza Express birthday party and it was brilliant. Our 6 year old and her friends had a great time making their pizzas. Thank you!

Excellent Service from staff especially Denemo (may well have spelt that wrong) Food delicious.

This is our favourite place to eat pizza always comes out perfect and staff are polite and helpful

Great food, great service and atmosphere. Always a good choice

lovely staff, perfect for a birthday dinner out :)

The food is always perfect my favourite restaurant

Easy to order, great tasting pizza, piping hot, friendly delivery guy who delivered my order 7mins into the 30min time slot. This is the second time I have used Just Eat for Pizza Express and haven’t been disappointed.

Great meal and first class service.

Had a fantastic meal at Bicester Pizza Express. Love the ultra thin pizzas and packed with toppings. Food was hot and service and staff wonderful. Although too full after the pizza for dessert, they definitely looked tempting. Maybe next time.

We had such a great time at PizzaExpress Bicester! From the moment we arrived, we felt really looked after. The young server who looked after us was super attentive, warm, and made us feel really welcome. He checked in on us just the right amount to make sure we had everything we needed, but never too much, which was really appreciated. The food was absolutely delicious, as always. We also tried their “Get 2 pizzas, get 1 for £1” deal, which was fantastic value for money! The meal wasn’t too expensive, and everything came out fresh and perfectly cooked. We couldn't have asked for a better experience and will definitely be back soon! Highly recommend this location for a lovely meal out.

Really lovely pizza. Starters very small but was enough with everything else. Will order again

Right in the middle of the market square. The staff were excellent and very friendly. The food was as you would expect from Pizza Express, very nice and arrived hot. Definitely worth a visit if you need a.pkave to eat and you enjoy Pizza

Completely wrong pizza delivered absolutely furious

Food was fresh and quick. Staff friendly. Just so noisy so don't go if looking for a quiet meal.

We visited Bicester market square pizza express as a party of 25 and jack and the rest of the staff couldn’t have been more accommodating. All the food came out at the same time and the staff were so friendly and welcoming! We’ll definitely be back and appreciate the amazing service so much, thank you 🤩

I have eaten in this place many times. I work as a nanny. From the moment you come in the children are presented with crayons and colouring books. People help with high chairs they go above and beyond and so accommodating. The food is also amazing always hot and delicious. And if you have children they make extra effort to bring the food out quickly. I came in today with my nephew who has autism he finds it very challenging to eat in new places. The restaurant manager was amazing being patient,kind and caring helping us to help him make a choice with his food,to her we are very grateful because not all places are like this. You guys are so well educated and have amazing customer care skills. It meant everyone was happy and able to enjoy their meal. Also such good offers in the hollidays with kids eating free with a main adult paying. Thanks once again. We will be back for more yummy food xx

Pizza with grandchildren and food very good. Service especially the manager also good

Missing item and no chance of receiving it only attempt at refund.

visited with my girlfriend, and we had absolutely fantastic meal out, the pizza was great, the service was amazing, it was great to see all the staff smiling, even with it being so busy! was a great experience for my first time visiting a pizza express! ive been missing out! cant wait to come back!

We went out as a family of 4 for my birthday. Service was OK. Unfortunately the food has gone downhill. I had 8 very small dough balls - about half the size they used to be. The margarita pizza had barely any cheese on it, base was soft and it was lukewarm. The dough sticks were smothered in pepper and rainbow slaw awash with dressing. Not enough to complain about but I won't be going back any time soon. Shame as we have had many good meals here.

Great food as always and all of the staff were amazing

Lasagna was more like a soup. No need to chew. Calzone was burnt to a crisp. Luckily carbon was no extra charge. The rainbow slaw we didn’t order or receive was an extra charge. To rectify and receive our £5.25 refund, we had to pay £50 (yes for two people) twice. All in all, don’t bother. Wish we’d got a kebab.

They know what they're doing with pizza.

Great food and service, but wasn’t overly happy with the tiny circle table myself and my girlfriend were sat at. Was a bit cramped once the food turned up! I ordered two Sides with my pizza and it just about fitted on my side of the table. Couldn’t fault the food though.

Whenever I come in to Pizza Express in Bicester, the staff are always friendly on arrival. On this particular occasion, they saw I had my young daughter with me and provided a high chair without me asking. The food is always great and the service is second to none.

We were visiting from Australia and popped in to Pizza EXpress Bicester late Sunday night at the end of a busy day! What a fabulous experience. The team were really friendly and the food was delicious. If you’re in the area make sure you spare a night for some great pizza and other delights 👍. Thanks guys

Fantastic food & lovely friendly staff. We ordered takeaway pizza through JustEat but had a problem with the delivery. Having contacted the restaurant directly they were so helpful and we were able to collect and enjoy our fantastic pizzas. Thank you! 10 out of 10. Highly recommended.

Very slow service and incorrect order

Great food from the restaurant, they even included free desert to make up for the slow delivery. Poor show from Just Eat being so late. They should not take the order if drivers aren’t available.

My family went to a meal this evening 4 adults a 7 year old that is a really fussy eater and my granddaughter who is only 1 . The staff were absolutely amazing Jorja was our waitress very polite at all times Sophie the manager was amazing at entertaining the little people . All the staff were so lovely . The food was fantastic and my 7 year old even ate , and was able to thank the chefs . We will be back soon

Lovely service, delicious food and we had a great time!

As good as it looks pizza was lucking any taste, costumer service high standard, atmosphere lovely.

We booked a birthday party for 12 rambunctious 9 year olds on a Saturday morning. It was fabulous, the kids absolutely loved it - a massive shout out to Dom and Jack for their, kindness, patience and professionalism, the children had such a great time and the feedback from their parents has been amazing. I would highly recommend a kids birthday party at Pizza Express, first they played games and coloured pictures, the highlight was that they made their own pizza, while the pizzas were in the oven they had dough balls, followed by their pizzas then ice cream - everything was included in the price.

Literally just eaten here with my wife and son and must say it was exceptional. I had low ish expectations as the last visits to food places anywhere has been poor however this was exceptional. We were greeted by a man in a black shirt whose demeanour was friendly but professional and instantly made us feel at ease. We were then waited on by a young guy who was exceptional not just with service but the extra care to interact with my boy and make sure he was happy was above and beyond. The pizzas were all exceptional and above expectation. Never been before but will return regularly now

me and my cousin got here after shopping, we weren’t greeted at the door, instead the waitress stood around talking to her colleagues, so we sat ourselves, then got in trouble for sitting ourselves, then it took about 10 minutes for the chubby lady to even acknowledge we were ready, it then took over half an hour for our pasta to come out and during that half an hour the waitress didn’t once come see if we were ok or come and check on us instead she walked around joking with the other guests, i think it was blatant racism as we are both darker skinned. i am appalled at the service i received on 5th of march at 7pm

Excellent attentive service from fantastic guy.

Ordered twice. Pizza barely warm both times and the second time, the pizza had so much pepper (black pepper not the topping) sprinkled on it that we couldn’t eat it

We have just had my daughter’s birthday party here. Dominic was fantastic- nothing was too much trouble and he was fantastic with the children, kept them engaged and they all had a great time. I cannot recommend highly enough.

When we had children, we used to go a lot to Pizza Express but less so recently - so it was good to go again after we had been to the cinema. It was as good as ever. Good service, reliable and tasty pizzas and a warm, friendly atmosphere.

Great atmosphere, excellent food and superb service from Jack. Thanks very much

OK but not great service, pizza average although Gluten free options available

Great service and doggy boxes to bring away the leftovers!

Want full refund for my food. Had to contact restaurant multiple times. Manager has proof of one failed collection 40 minutes after food cooked. Had to be remade. Poor service from you.

Amazing waitress called Nemo. Really fantastic service. Unfortunately our pizzas were cold but that is a first.

ordered at 6pm didn't arrive until 7.15pm arrival time changed twice.

this is not just at this branch its the chain itself,,still the same lackluster pizza and flat mushy lasagna, pizza at pizzaexpress is awful its exactly how the pizza in the frozen isle in the supermarket tastes, like cardboard .. there are so many good wood fired pizza places i dont see why pizzaexpress exists , the lasagne is a bowl of snot no meat filling no crispy top, and a few millimeters deep and all very over priced,also the toilet here was disgusting very dirty, dirtier than a public toilet,

Disgusting. Cheese on the pizza looked pink. Random piece of veg that shouldn’t have been on there

We’ve been four times to Bicester Pizza Express now. I wouldn’t normally go to a chain restaurant, but we discovered this one in November 23 when I came with some girlfriends from work for a birthday celebration and now love coming back as a family. The food is always great, fresh, hot and really tasty. It’s good value for money especially with your rewards on the App and the staff are wonderful and so helpful. We always have such a good experience here. Thank you!

We had an absolutely lovely meal on Saturday 16th December, the staff were so welcoming and friendly, food was fantastic and the waitress and chef even accommodated us when we asked for two dishes that used to be on the menu! Thank you all for a lovely meal 😀

My pizza was freezing cold and I can’t even cut it it’s that hard

The pizza was cold but also missing the black olives and with hardly any ham, bland as a result. Haloumi bites were nice

The pizzas were both cold and polenta fries soggy and undercooked unfortunately

Food was freezing cold, there was barely any cheese on the pizzas and literally had a scrape of garlic butter in a tub for all the dough balls :(

Everything was as ordered, but the drinks with the kids meals were not included.