Pizza Express in St Albans

Super nice branch, very peaceful dining in, staff were welcoming and service was quick. My waitress was very friendly

We visited on Thursday. Great pizza and service

Ordered takeaway via deliveroo. It took 3 hours to be delivered. They Pizza Express don’t answer the phone….ever. I finally drove to Pizza Express to find out what was going on. The Manager blamed the company. The poor deliveroo chap had been kept waiting by the staff 1.5 hours…. The Manager did not care about him at all. Horrendous. Never again. This place cannot deliver orders. Avoid at all cost.

Walked in for booking, waited so long the cheffs took pitty and told us to pick any table, after sat down no exaggeration 30 minutes no service after looking at us so just walked out and ate somewhere else, judging by the reviews lots of other people have had same experience shame because pizza express do good food the problem is getting it

Dreadful service. Came in to eat with my partner and we had booked a table in advance. We were starving and had told the waitress as soon as she’d seated us and given us the menus that we were ready to order. After 25 minutes she hadn’t come over once, not even to give us a drink of water. I put my hand up to politely get her attention and gesture to her that we were ready for her to come over, and was met with a fed up “I’ll be one minute gesture” which was a rather unnecessary tone. Bear in mind all of this is after we were almost forced to seat ourselves - the waitress had seen us come in but didn’t even acknowledge us or make us feel welcome at all and we were stood by the door confused for far too long. We are patient people and don’t mind if someone is busy, but there was absolutely zero communication at any point of our visit leaving us feeling completely neglected after going out of our way to book in advance. After half an hour of no service at all we ended up leaving the restaurant altogether. I do not usually go out of my way to leave negative reviews but this scenario has happened before at this St Albans Pizza express, me and my partner had booked for a group of 4 us to eat here and we ended up being stood in the queue for so long - again with zero communication that our arrival had been acknowledged or how long the wait would be - that we ended up leaving again to go somewhere else before we’d even sat down. If you were thinking of booking I’d save your money. There’s plenty of other amazing restaurants in St Albans.

We were a group of 10 people and we were refused a table when the whole restaurant was empty. The closing time was 10:30 and we arrived at 9pm. The manager was so rude she said everybody is tired. Never dining in.

Excellent service. We had an 11th birthday party with 20 girls and the service was excellent. Thank you Shan and the rest of the team you were great.

Pricey.. definitely not cheap meal but was good food

I had ordered a goat cheese pizza. I don’t know what they used for goats cheese but it certainly was not goat cheese! It was yellow? And taste of nothing. Which is totally what I did not want. I was taking my daughter out for a Meal. She had meat balls with pasta I think. We both left disappointed.

Very slow service waiting for ages on our table to be served. A lady looked at us several times and just walked off. Kids mac n cheese tasteless. I ordered adults mac n cheese and the wrong one came and when the actual one came it was bland and tasteless. Pizzas not cooked well and cannelloni not the same as it usually is . Fix up!

Me and my Mum came here for lunch and it was seriously a let down and a very underwhelming experience. We was waiting about 15 minutes until we were finally seated and they stuck us on the worlds smallest table next to some loud toddlers/young children. We ordered our drinks and they took 20+ minutes to arrive, we didn't even bother to order food as we believed Five Guys would be better.

After 2 and a half hours of my order being constantly 15 minutes away I've given up and made my own food

Ordered from Pizza Express at 6pm, was originally scheduled for between 18:45 and 19:15. Delivery time kept getting pushed back until it reached 19:40 where the delivery time was then scheduled to be delivered between 21:05 and 21:25 nearly 3 hours after the original delivery time. Pizza finally turned up at 20:15 barely warm. Really not impressed, terrible time keeping and organisation from Pizza Express.

The food is always great, the staff always lovely, always a bit quiet for me, so maybe more people should go!!!!

What can I say about this restaurant... Well not a great deal other than they never served us at all... Having entered the restaurant and Telehoned nobody came to seat us ...after 15 minutes nobody had even come over... It wasn't even that busy and there were 5 staff visible...(See picture) I'm a little shocked as it was on 1st Feb 2025 at 14:30... Well if anyone else has this issue Zizzi's is round the corner if you still fancy pizza with only a two min walk... Whereupon you are acknowledged within 1 min... Come on Pizza Express... Do better it really wasn't that busy see my picture.... UPDATE: the email addresses provided on the 1* reviews...a variety of the same email address with . Or , none seem to work. I've emailed through the website form as requested via your response as your provided emKl address bounces.

Booked a table for my family of 8 people, 7 days in advance of the booking. Showed up to be told it would be at least a half hour wait despite us being bang on time. Terrible.

Absolutely unacceptable, took an hour for the food to be delivered, won’t order again

Can't beat it Always guaranteed a lovely tasting pizza 🍕

pizzas were great. but we had to OVERPAY as the app was playing up and insisting we ordered a dessert with a margarita pizza. despite the obvious technical error, which just eat have tested and confirmed, and the published price promise, neither just eat nor pizza express are interested in refunding us the difference. very dissapointing from two brands who I would expect to have excellent customer service.

We went here with the kids thinking it would be a child friendly place. We asked for a high chair and were given a begrudging yes with an eye roll. There were 2 people working on a busy Saturday night. When we arrived it was 5.45 and we ordered within 15 mins. It took more than 1 hour 15 for the food to arrive by which point it was already almost bedtime and it was beyond the point we could enjoy the meal. Food was average to poor. I’m surprised a place with such bad service and not particularly good food is still in business where there is so much competition. Terrible

it was cold and topping very poor

I enjoyed the food. I thought it was good value for money. Great for a small birthday gathering.

Very friendly service and atmosphere worth to go always welcoming with pleasant smile and good atmosphere they are very hardworking people I would recommend for all the family

I prefer to go pizza express for my meal with kids and family, amazing service and food. I'm working as delivery driver the both managers always nice and try to serve the food as hot for the customer I really appreciate their effort. the team always good and friendly

Went for dinner with my family, the staff are very chatty and friendly, really nice service and lovely atmosphere - The food came really quick and was really enjoyable 😊

Ordered via pizza express app, food took two hours, cold and hard. Manager refused to accept complaint and just argued on the phone for 20mins.

It was an amazing experience to visit St albans pizza express on Thursday, thanks for the good service and food. Very friendly and pleasant staff and the food was amazing I would recommend to my family and friends.

I recently visited Pizza Express in St Albans and decided to try the lasagna. Unfortunately, it was a huge disappointment. The filling beneath the pasta layers was more like puréed meat, resembling something from a baby food jar. The overall dish lacked texture, flavor, and freshness—it reminded me of a low-quality frozen meal you’d pick up from Iceland. It was bland, unappetizing, and absolutely not worth the price. Needless to say, I won’t be ordering it again. Pizza Express, you can do better!

I recently visited Pizza Express in St Albans and decided to try the lasagna. Unfortunately, it was a huge disappointment. The filling beneath the pasta layers was more like puréed meat, resembling something from a baby food jar. The overall dish lacked texture, flavor, and freshness—it reminded me of a low-quality frozen meal you’d pick up from Iceland. It was bland, unappetising, and absolutely not worth the price. Needless to say, I won’t be ordering it again. Pizza Express, you can do better! I noticed a similar complaint from Laura L a year ago, which the general manager responded to, but it seems nothing has changed. They’re still serving up the same slop as shown in Laura L’s photo!

It took 2.5 hours for delivery (original estimate was 25 minutes)...it was then delayed 10 mins every 10 mins... with no option to cancel.

Really disappointing food (pizza)was stone cold and so dry we smothered it in my child’s garlic butter meant for her doh balls. an expensive waste of money for poor quality of food… really gone down hill

Very late. We had to call to chase it up and even then it was 45 mins late. I think if we hadn’t called we’d have never got it at all.

was a little cold but tasted really good

Perfect service from Maria & Shan. Thank you very much for the lovely experience.

unfortunately the chorizo pasta dish was too 🔥 for me. lots of 🌶 🌶 🌶

Everything was ok except I couldn’t escape awkward looks of the chef.

Amazing service when I called, driver was 10/10

When we visited the restaurant it was super busy evening saturday, but it doesn't affect on our service, very friendly staff and service. Food was excellent and quick service.

We stopped visiting here a couple of years ago as they were unreliable on their opening times and not that friendly. We thought we'd try again tonight .... but no, we were turned away at 9.45 despite the signage they display saying they are open until 10.30 I just don't think they could be bothered.

Terrible pizza. Stone cold, burnt around the edge. Virtually no toppings, minimal cheese. Inedible. The box would have tasted better.

took over 90 mins to arrive. had clearly been left under hot plate to keep warm. dry, tasteless. They forgot the garlic butter for the dough balls.

It was a really disappointing visit to Pizza Express last Friday. I went there with my husband and my little son, but I will never go again. It was a busy evening for them, as there was a party of more than 20 people, which might be why my little one felt uncomfortable and started to cry and act up. At that moment, short-haired blonde lady stared at us as if we were doing something illegal. I found her way of watching us very offensive, as if she was about to tell us to make our baby stop crying. It was really rude and unprofessional of her. People with little kids have the right to go out for dinner as well. We didn’t complain about the noise because we understand that everyone goes out to have fun At least our food was nice and wasn’t delayed despite the busy shift. However, I think they should not allow behaviour like that from a member of staff. I hope she isn’t managing staff, as I would be even more disappointed if HR permitted such behaviour. I will give just two stars, even though the food was good, because that alone is not enough for a restaurant

I love the pizza from pizzaexpress. But today while I went for my delivery order to the pizzaexpress. I feel insult by the staff behaviour specially that new guy , I saw first time on delivery orders. He asked me for thermal bag I show him he grabbed my thermal bag from my hands , And put the pizza in the bag, what was that behaviour? I feel insult I don't know why he is doing. Too much disappointed if he have too much attitude ,he should not show this type of mentality on job.

The order had multiple updates and got delivered about 1 hour after the initial given delivery time. in addition to this the food arrived cold and at a very lower standard (almost no toppings at the pizzas).

visited with my friend today to come and grab lunch and we where served by the beautiful maria. She was an absolute star 10/10 service. She sat us down and offered us to pick where we want to sit as it was fairly quiet and she checked up on us and took our orders at the perfect times without being intrusive and she was so friendly. We had a laugh and she put a smile on my face she was brilliant. Maria thank you for your service and making our lunch an enjoyable experience.

Pretty dry atmosphere, the service took a while and no waiters were paying attention to use trying to get their attention. Pizza was leng icl, chilli oil was decent lol

Always a nice meal out at Pizza Express. The staff are friendly and attentive, and the food is delicious!

Went in for a small dinner before evening plans. Our server, Emily, was delightful - attentive and very approachable. The restaurant was quiet and the atmosphere was lovely. Had a margarita pizza - very tasty. Will be back!

There is one Indian origin girl always disprespect if there is 5 min wait she deliberate said order will be ready in 20 months. And black mail I will complain your idol

Ordered via Deliveroo. Got the most disappointing pizza of my life. Burnt, so small, it was like eating cardboard. Literally wasted £20.

Just wish the waitress would be a little bit more happy just smile a little more 😊 could do with more vegetarian options

Wahbi, Dagmar and Vanessa's food was amazing, they were very friendly and greeted me as soon as I came through the door!

Too much rude behaviour of staff specially that one Asian may be Indian girl or may be Siri Lankan girl . For delivery orders orders are ready but she was not giving when I asked for order she started to blackmail with too much rude behaviour She was saying I will report you For just asking how long this order will take I would not recommend this restaurant for delivery driver don’t pic order that girl will definitely humiliate you without any reason as she does with all the Delivery drivers

There is one asian like indian origin. Her behaviour with all delivery drivery very bad like racism.. she black mail and dont respect.. she black mail i can block you id without any reason

Good food marred by poor service. It took nearly an hour for our food to arrive. Blaming the slow service on the fact that you’re busy is the same as blaming your customers and is not a valid excuse. Manager said she’d follow up with me about this but hasn’t seen fit to do so.

I wasn’t looking forward to this meal as the last Pizza Express we visited was a disaster … fortunately I was pleasantly surprised this time. Maria provided excellent and friendly service throughout our visit. All the pizzas on the menu were available, my beef burnt-ends pizza was strange as it was topped with stewed beef in gravy, rather than bbq burnt beef. That said it tasted okay. My fellow guests all said they enjoyed their own pizzas. Prices are London city-centre … service was great so this was a pleasant meal out.

Excellent service this evening and truly yummy 😋 pizzas, thank you!

Great food delivered on time by a friendly driver. Thanks.

If you’re looking for a child friendly lunch spot in St Albans, this is the place to go! The staff are super friendly and very accommodating to children. There are lots of high chairs and the kids meal is great value for money. We regularly go each week after nursery with our children and they enjoy the experience. The food for adults is consistently good too.

The waitress looked after our children's party of 6 kids while we sat away from them. Lovely food , fast and attentive staff , great time all round

We went for lunch today at pizza express (without a reservation) with 4 children. Nicol looked after us and she was fantastic. She read the situation well - the children were very hungry! We were swiftly seated, the children were kept entertained with chefs hats and crayons, and our food arrived without delay! The food was delicious and the service was 10/10. Thank you!

Pizzas cold as well. Disappointed

Delivered 2 hours and 15 minutes after ordering - no idea how food was because we haven't eaten it - it went straight in the bin. Impossible to speak to anyone on phone or at the restaurant as they didn't bother to answer. Now awaiting promised refund before closing my account - won't be using your services again in future.

Says it was delivered. But we never received the order. We waited over 2 hours for this order and it never even arrived!!! Absolutely disappointed with the service!

Instead of calling us when the delivery person couldn’t find us, they cycled up and down our road 4 times (as seen on the map in app). Because of this, the pizza toppings were anywhere but the pizza, and the food was cold, soggy, and floppy. No fault to Pizza Express in my eyes, all on the delivery.

Great service and fantastic food. Nicole looked after us brilliantly at our table and all the staff are lovely, especially accommodating with wheelchair ramps for my grandma. Thank you!

Best pizza in town!! I ve been there with a very fussy son and I had the surprise of my life, my son asked for more pizza!! Definitely will go again! The atmosphere was amazing and our waitress Lenka was extremely friendly especially with my baby! Thank you pizza express for everything definitely will come back soon!

Poor as salad dry - nothing like the chicken Caesar I would normally expect from pizza express !! No dressing & eggs with no yolk !!

Nice food and a relaxed atmosphere. The Manager Assia is very kind and funny!

Went in today and was greeted by a very rude member of staff. They walked us to our table and threw down our menu and said “you have the table for 1 hour” and stormed off. Me and my partner left immediately. Very disappointed. Worst service I have ever received at that is location. Come in frequently and have never been treated this poorly.

just over 2 hra for pizza to arrive since ordering. unable to cancel and attempt at calling them there is just an automated message. not good.

Given the wrong meal. Disappointing and happens too often

Forgot the Parsley again. Cold. Shame as taste is good.

Great delivery. Parsely missing from the pizza but otherwise lovely

Ordered at 18:42 and food arrived 20:03

Food with any Pizza express is always consistent, we've been to this branch a few times now with our child. The restaurant itself was maintained however it is not really pushchair/wheelchair accessible. There are a couple of steps to enter the building and again another little set to access the restaurant. We were fine with our pushchair as we carried, and I would expect they have ramps however it's something to consider for wheelchair users as it's quite a tight space. However what I will say I was very disappointed with was the state of the toilets. The units themselves weren't too bad, but the whole place (even the ladies) smelt of a mens urinal and needs a refurb as there are lots of signs of previous water damage, wear and tear etc and being a small building they are small cubicles.

The food was good but unfortunately our waiter was very rude to me. Initially he was pleasant but took a long time to give us our dessert menu. He apologised and I told him that was fine, not to worry. When he came to clear our plates, he left half of them on the table for awhile. I saw him just standing at one point and called him over and very politely said that he was taking awhile to collect the rest of the plates. I was not rude, I was good natured. Whereupon he nastily said that God had only given him two hands . I was shocked and too polite to retort. He didn’t come back to our table. I have never been spoken to like that in a restaurant. Such a pity.

The food was good but one member of staff had poor customer service skills. He cleared half of our table, then did something else. I saw him just standing at one point doing nothing… We asked him to finish clearing our table which he came over and did with the response “I only have two hands” in a snarky way. He never came back to our table. Later we saw he had taken off his jacket and was now wearing a chef’s hat. Very odd. Perhaps they were understaffed but to resort to being rude to the customers due to this doesn’t solve the problem. Shame. Makes me not want to go back. Luckily I don’t live in St Albans.

The pizza was soggy and undercooked

horrific service took an hour and a half to come and then it was stone cold. All they could give me was a store credit for a portion of what I paid. Disgusting.

Amazing food and fantastic service. We host a lot of events and we always use Pizza Express Verulam Road. Pizzas always arrive hot, delicious and top quality. Can highly recommend. Staff always go above and beyond. The management, the chefs, the waiters and waitresses are so welcoming and professional. Pleasure.

Excellent atmosphere and staff As a mature outfit should have non alcoholic wine options Veg mince as beef substitute would be good

We went there recently ( St albans, Verulam Road branch ) for my sons 18th birthday. Staff there are simply brilliant . ( as always ). We had an excellent evening . Thank you .

Driver at restaurant for an hour. No updates. Not answering telephone. Delivery driver was fuming with the restaurant at being kept waiting. Delivery driver was very apologetic to us but clearly not his fault. Salad I ordered was leaves leaves and not a lot else. £14 joke and not funny. I was totally ripped off.

They missed out on stuff on the orders

Nicol very lovely waiters ,we really enjoyed the dinner at pizza express St Albans ,we gona be back soon!

Thomas and the staff were lovely top food love pizza express St albans x x

Super Staff . Super atmospher .

Despite it being much busier than usual due to Christmas parties, school breaking up and deliveries our waitress was lovely and seemed genuinely happy to serve us. Starters were brought out ASAP which is always a good sign and the wait for the pizza was worth it.

Somehow managed to burn 3 portions of calamari and 1 of 3 pizzas. Must have been training night

The staff are super friendly, the wine is delicious, and this was the best, freshest pizza I’ve ever had from any Pizza Express. I didn’t want to eat the whole thing… but I did and I regret nothing.

over 3 hours late, was told i couldn’t cancel the order. food is absolutely disgusting

I ordered a romana pizza with doughballs on Uber Eats. Pizza was cold, congealed. Doughballs were hard. Uber won't handle the complaint so I rang the restaurant several times - no answer. £17 of food at unacceptable quality.

Service was excellent and very friendly

Lovely meal, friendly staff a bit noisy because of a child’s party in close proximity. Will be back though!

You delivered the wrong items.

Cold when received and very little cheese on the pizza

Delivery never turned up. FULL REFUND NEEDED.

Order more than 90 minutes late. Ordered Calamari, was given a box salad…. Not impressed

The driver tried to deliver incorrect items !! I then phoned the restaurant and the lady I spoke to was like she was on another planet!! No offer of a refund or for the correct items to be delivered!! Shocking!!!!