Pizza Express in Wycombe

The food was average bigger portions needed but the staff were very disrespectful and rude towards us and as soon as she saw me leaving a bad review she started to be nice to us because she was afraid of the consequences

I love pizza express, one of the best places for pizza, generally. But, disappointed with high wycombe - ordered dough balls - there wasn’t even enough garlic butter in the dish for one dough ball let alone the plate full. Children’s pizza - I would not have wanted to eat it - where was the cheese? A bit scattered on a couple of the slices but mainly tomato base on pizza bread - sent back to be sorted, and it was replaced. My pizza was amazing as ever - fiorentina. The staff were lovely - and helpful. It is a shame the quality of some of the food served was not the standard I have always had in other pizza express restaurants.

I go to this pizza express every Tuesday night with my son after picking him up from school. My son has autism and I have some specific requests when it comes to his food (cutting the pizza in to smaller bitesize pieces and delay from starter to main). It is never EVER an issue. In fact they can't do enough. The staff engage make us feel welcome and are always going above and beyond. I can't thank them enough for their PHENOMENAL customer service. It doesn't matter if it is busy or quite the same level of polite, courteous and great service is provided. With the current climate money is tighter than usual. But in my opinion its probably the one expenditure a week I have no resentment in parting with. Thank you to all the staff, Front of house, Kitchen and the backroom engine that provide us with such a fantastic evening.

It was a lovely atmosphere and the staff were so efficient. Definitely recommend and will come back soon!

Delicious freshly cooked food. Amazing staff who are friendly and attentive. No long waits, relaxing atmosphere. And amazing vegan options!

Had a great meal the other night with a friend over a catch up. Lovely food, attentive staff and good atmosphere. A little on the chilly side at times, but nothing too drastic.

U have been with my family to this restaurant trends of times over the years, although less so in recent times. It has become a festive tradition to watch a film and then go for a pizza - this year was no exception however the experience was not positive.We had a reasonable dough balls doppio to start and then the mains. My son's was ok, but the centre underneath was just about, and barely cooked - he didn't complain but it was just on the right side of cooked. My calzone was, on the other hand, absolutely the wrong side of cooked in the top. The pastry was the translucent get off part cooked/uncooked pastry so back it went. I was pleasant, waiter was pleasant.The waiters interaction with the chef was not pleasant - my son watched them argue, show each other the pizza, pike prod, disagree then in the bin it went for a new one to be cooked.The manager came for a minute and told me this was how it was supposed to be? hmmmmm! Perhaps my experiences of pizzas in England, Europe and especially that part of Europe shaped like a boot were all wrong and I had been misguided by thousands of people throughout my life..... I disagreed politely with the manager, relying on my life experience over what seemed to behis singular and very limited experience, he went away.All was good to this point as I was going to get the customer service expected...The pizza(calzone) that arrived was perfetto on the outside, will cooked, brown but not burnt - here we go!I ordered the n'duja which is supposed to be a bit spicy, yummy, just how I.......Someone seems to have given this some extra chilli, to the point where it is inedible for most people without cast iron constitution, and a mouth used to Naga and ghost!I took a picture, complained, refused to pay and walked away. I seriously would question the new owners of this establishment, their understanding of customer service, their control of their staff if they allow this behaviour, and we will not be returning. A disgusting way to treat people - stay well clear of this - pizza express has always been of a standard through good franchising and control. I don't just blame the local management here, the standard has dropped across the board - expensive, high margin should be a good exclusive that people are willing to pay for. Disgusting food, poor service won't get paid by me, reducing your income twice as you made the pizza twice.Yes it was hotter than I would have liked but the outcome.... Priceless!

Went here with my friends was a brilliant time, seated us very quickly and we didn’t have to book ahead, staff were lovely and offered different options and knew the menu very well. Food was pretty fast considering how busy it was and was very nice. Definitely would go here again, thanks!

After we moved to the area we have been visiting this place for sometime now. We love the food from Pizza Express. The décor is quite standard. What makes us to keeping come back are the staff. They are professional and very friendly at the same time. They never seem to have been stressed out even when the place was packed. Being in a shopping center helps as parking is plenty.

Eight of us have just been to Pizza Express High Wycombe. The Manager was first class, very attentive, nothing was a problem, even when we made a mistake with our drinks order, he dealt with it professionally, didn't make us feel bad. All the staff were great and the food was delicious. One of the best Pizza Express restaurans I've been to. Thank you.

Awful in all respects Lousy ,slow service Wrong food served Enormous wait for order to be taken, and food to arrive Had to complain at least 3 times NEVER TO RETURN

Good standard of pizza express. Good, efficient and friendly service. Nice light and airy restaurant.

I love this o2 offer of two mains for £10. Had a really fantastic lunch here with my friend and we enjoyed a starter and main and drink for under £20. It’s such a bargain and the quality is super. Can’t go wrong. Would recommend to anyone. Service was great and it was a quite day so very relaxing. Will return.

Wonderful evening. Loved food and atmosphere.staffs are very friendly. I loved open kitchen next to me.

Been going to Pizza Express for a number of years but from this experience it feels like it’s going downhill. Interior lacked any atmosphere and just felt very clinical. Service was friendly and pizzas were ok but not great and the classic seems to have shrunk

Well, I've been going to pizza express since the 80's and it's in the main, been a pleasurable experience. Alas, high Wycombe needs to buck it's ideas up, massively. Shown my table in a semi busy restaurant (6 tables busy and three of them were on desert) and there were at least 6staff on and a pitiful manager. No drink offered as I sat then continued to sit there for over ten minutes, still no service or even "I'll be with you in a minute sir", just staff who needed to find at least a second gear, wandering around, two girls chatting behind the coffe machine, the manager looking way out of his comfort zone. I arrived just behind these two gentlemen who, as I left, had drinks and a plate of dough balls. I've managed very decent eating establishments over a 25 year career so I kind of definitely know what I'm talking about. The originator must be spinning in his grave, and rightly so.High Wycombe, you're a massive disappointment.

Typical Pizza Express fare so good and properly cooked. Friendly staff and the food was piping hot although we did have to wait for the food. When it came it was worth it.

Every November, when I visit High Wycombe, I make a point to stop by Pizza Express for my first dinner. Excellent value, fresh ingredients, goat cheese options. Friendly staff. Convenient to the downtown hotels. This place makes me happy.

Brought my daughter here for her birthday and it didn't disappoint. Table placed in perfectly location, nice food, no rushing, great attention paid to them by all the waiting staff. Would definitely recommend.

I came here with my partner with a groupon voucher for two courses for only £21...or something like that. The restaurant was very quiet, which was surprising considering it was the Sunday afternoon of a bank holiday weekend. We were seated immediately by a friendly and welcoming staff member. We ordered starters and mains: Arancini x 2 (starters), Leggera Padana (me...only 450 calories) and Pollo Pesto and washed it down with non-alcohol beer. Lovely.We we thoroughly impressed by the food, atmosphere and staff. We'll definitely be back i'm sure.

Absolutely ridiculous service taken order is taking almost 45 mins to bring no one telling us sorry for delay poor management

Pizza Express is a great surprise. The quality of the food is very high. Delicious pizzas and pastas. The price are good and the staff is very kind.

My boyfriend and I came here before heading to the cinema on a Tuesday evening. We were greeted and looked after by a member of your team named Zak. He was all round brilliant, we got to pick where we sat, the food was explained and the drinks were prompt. What more could you ask for!

Have been here twice now and both times it has been very good we have always had my very young grandson with us and he likes the place as well. We have always had starters and mains different things each time. Staff are friendly and the service is always quick. Food has always been been good

We visited after going to the cinema, spending Tesco Clubcard Vouchers.

Booked online for my son’s birthday treat - 5 boys coming from a bowling session. - the boys were pretty lively and I was conscious of this with other diners around.

We were there at 8pm and we got a good table. The pizzas were good. The service was friendly. Everything good.

We visited for the first time as a birthday meal. The food was nice and the service was fine.... apart from when I asked if I could borrow one of the chairs on an empty table to put some presents and they said no!

We often eat at Pizza Express. Despite feeling that the prices have gotten a little steep in recent years, it is a safe bet and good for the whole family. This branch have particularly nice staff who are always polite even during busy periods.

My wife is in hospital, the food is repetative after a week, so I went for a takeaway pizza for is noth, and one for the staff on the ward. I asked for one to be cut for sharing, ordered a beer for the wait and sat to read the paper. Beer only half gone when pizzas arrived. Very prompt service. The staff pizza was cut into small squares and was very popular with the busy staff. My Pizza was to the normal, very tasty standard.

The food is okay. Their customer service is poor. Their waiters and waitresses need to be trained to serve customers quickly.

Ωραίες πίτσες με ιδιαίτερες γεύσεις . Μας άρεσε ιδιετερα η λεπτή και τραγανή ζύμη . Ωραίο και καινούριο μαγαζί

A large group catered for well and the service was good. The 2 course for £10 is value for money and it is a place I would recommend.

Went to Pizza Express after Wagamama opposite was full. Get a bit bored of pizza and pasta so went in reluctantly but the kids like it and actually it was really good. Clean, great atmosphere, friendly staff (especially a lovely girl called Zuzia), super menu, cant fault the quality of the food and overall it was a very pleasant lunch. Didn't cost a great deal either. Would happily go again.

The food was great and the service is as expected from this type of place! I wish I could say more positive but I can't say any negatives either just try for yourselves!

I'm not a big fan of their pizza, since I prefer Domino's, Pizza Hut and Papa John's, but their Classic Pizza is okay. I feel that their service is poor since the waiters/waitresses do not look at you when you have your hand up in the air to get their attention.

Went for last minute lunch. Good food and the staff very warm friendly and professional will go again.

Took my grand daughter for the half term treat for the activity in Eden Centre.

With 2 toddlers for Saturday lunch, very very slow service, yes they were busy, but I feel delay was due to manual error by placing our orders by waitress, however after waiting patiently for 30 mins when we started to enquire about our order, lady...

Met my friend for lunch yesterday. Food, service and wine all excellent. Nothing too much trouble for the staff serving us. Food served hot and nicely presented. I just think its a little on the pricey side for a pizza restaurant.

Massive pizzas, but toppings sometimes a little sparse. Service slow at times. Always a deal on with o2 so price...

Appalling customer service, you're better off finding another restaurant in the Eden Centre. Tried to organise a meal on a Saturday as a party for my 5 year old and the person who dealt with my enquiry clearly didn't want my business, dealing with me in a rude and abrupt manner. More interested in getting as much money as possible than a positive dining experience. If the manager treated me this way, it says a lot about the whole restaurant.

Excellent service.Clean restaurant.Good food, although a little limited for choice.Even with vouchers, it's pretty expensive to eat here considering it's only really pizzas.If you haven't got vouchers then prepare for a hefty bill.Watch out if you're placed upstairs when busy because you may be forgotten and have to wait a long time for service as this happened to us!Ok but there are better value for money places you can go to in Wycombe.

This restaurant is located in a row alongside other chain restaurants. At 8pm on a Saturday, this was the only restaurant with vacant tables.Quite a few dishes were unavailable (3 of the starters).Had calamari to start. It was the cheapest battered calami available served with a cesear dip. Weird dip for this dish - just too sickly.Pizza was ok. Not as good as other comparable chains such as zizzi or ask. Over priced for what it was.Poor range of drinks. Peroni as only lager available. If you want a chain restaurant experience- go 2 doors down to zizzi

Use this restaurant when we are in Wycombe and it hits the spot. Dropped two stars for the lack of character in the restaurant and also the customer service.

The staff were really lovely and accommodating. The restaurant was definitely up to the usual good standards expected and a Pizza Espress chain. Great place for kids to eat

Just want to say how amazing our meal was and how accommodating the manager (Amy), chefs and waitress who served us(can't remember name) were. We had a table of 7 adults and 6 children so already know that it's going to be a very messy meal. With that everything went smoothly, we were served quickly and food and drinks also came out at good time. What made the night for me was how accomodating the chefs was without kids, they let them roll their own Doughballs and to our surprise even cooked them for us. I've never really been a fan of Pizza express but definitely the High Wycombe branch has changed my mind as other Pizza express locations I've always had issues with. But well done High Wycombe Eden-Pizza Express

The service is always very good in here, very quick and never having to wait for to long, The food is lovely and always hot and just as you ask for it. Staff are very friendly and also happy to help. I always use the deals on voucher code when i go here as £9.95 for 2 courses is amazing. 100% will be back.

My partner and I signed up to exchange 1000 nectar points for 2 x pizza express pizzas and thought it would be a good idea to try one of our local pizza express'.Our waitress was very attentive and the restaurant was very spacious. Every though we went at peak time during a weekend we were still seated straight away which was great!I would happily return even without the nectar promotion as the food and service was spot on

We regularly use this restaurant for a pre theatre meal when visiting the Swan. With virtually no soft furnishings to absorb sound the noise levels are often high but on our last visit there were two large parties of children and we ate the food which was good as normal and fled to a local pub for a quiet drink!I appreciate that by its nature Pizza Express attracts happy groups of children but the staff seemed overwhelmed by the numbers - 3 requests for water were forgotten.

lovely welcome as we walked in, good choice on the menu,child friendly, a children's birthday party on the next table which was lovely, paper hats and colouring pencils,We chose the lighter option of half pizza half salad which is perfect for us watching our weight!!! ( but not too carefully... Obviously) Great choice of afters, puddings, sweets,But .... The noise is overwhelming, too loud music and the high ceilings amplify all the happiness in a good way but can drown out a Friday night conversation,Fluffy pillows in the ceiling works wonders

My mother and I, rushing around whilst famished had to stop at Pizza Express in High Wycombe on route from Oxford to London.We explained to the waitress that we only had half hour to eat and leave and asked if this would be possible.The young lady was so incredibly helpful, more so considering my flustered panic on arrival! She kindly asked the chefs, told us it was possible, agreed to take our order as we were sitting at the table and we paid prior to the food arriving.Very impressed and so appreciative of both the waitress and the chef for accommodating us and our ridiculously small time frame! We both ordered the new mozzarella and tomatoe salad for starters - mozzarella was fresh and seasoned perfectly, the pesto dressing was very nice not over powering but not too mild either! Would definitely have again despite the tomatoes being baby plum variety. Both ordered romano pizzas difference in toppings. Both of which arrived in super quick time and piping hot and really yummy!!Thank you Pizza Express High Wycombe :-)

Food is good. Some things are a little over priced. The allergy menu could be expanded a bit. But I would recommend to people as they have good pizza.

The food is fine, although you get slightly less value for money compared to comparable brands.The service though is below expectation. No offer of a second drink which we'd have had, and no check back throughout the entire meal. It's all just a bit sloppy!

Not for me...the noise was overwhelming! OK depends what you want to get out of this experience (and probably your age as well) I took my Mum and my 17 year old twins. My Mum and I couldn't hear ourselves think, my twins didn't see any problem. The acoustics here are bad, vaulted ceiling and LOTS of kiddiewinks parties.Food was fine as was service but overall much much prefer Zizzi's a few doors down. Same vaulted ceiling but way better acoustics, similar prices, better surroundings, slightly older crowd maybe and no kiddies parties.

I came here with my little 3 year old sister. We were the first one in of opening :)The man who let us in and served us was friendly and helpful in helping me chose food. He was attentive but not too in your face. Good service overall :)

Visited Pizza Express for lunch today and wanted to write a review as I was so surprised at the high quality of food and service. The reviews for this branch have not been glowing of late, so I was a little cautious about what to expect, however it could not have been better. Fast friendly service, beautiful fresh food and a lovely atmosphere. I had the spinach cannelloni, which was excellent and my daughter had the bruschetta to start and a Margarita Pizza for her main. All full of flavour and good size portions. I am very fussy when eating out, but it really was an excellent meal. I also asked for a specific table when we arrived and was told No problem and shown to my requested table. Will definitely go again soon.

Booked a table for7pm online last Saturday before we went to the cinema. Online booking service worked well but when we arrived the restaurant was busy with few staff and our table was not ready.We were allocated a table in a corridor where I was knocked by passers by a couple of times. The shared platter is a joke one piece of ham and cheap salami and the cheese was tasteless. The olives were ok.The pizzas we ordered were ok until my partner came across the hair in his food.It was impossible to raise with a waiter or waitress as there was no one around. Our waitress just seemed to disappear !We only ate here as we received vouchers for Xmas definitely not worth the price we paid. Better value from Jimmys Pizza takeaway and you don't get the hair in your food !

Have eaten at many different pizza express restaurants and paid using tesco clubcard boost vouchers for the total bill.. Never have i been told i can only pay a percentage of my bill in vouchers, so was deeply disappointed to be told this at Eden Centre. Wont be going back.Also offers very limited range from the online menu so dont presume they have everything.

Went for dinner this evening, service very slow and miserable staff , also restaurant was quite dirty . Would not recommend

I ordered a cauliflower and pine nut pizza online, then learned Pizza Express did not deliver. I waited 45 minutes for Pizza Express to prepare the pizza. Then I went to collect it, but it was not ready. So I went next door to Zizzi who made a tastier and bigger artichoke pizza for less money, while I waited for Pizza Express to prepare my order from an hour earlier. At home everyone preferred the Zizzi pizza because the base was crispier.

I have eaten in many Pizza Express restaurants, previously, and the food here is the equal of any. However, I have never experienced service as surly as here. There is no sense of even pretending to be enjoying what they are doing or trying to form any kind of customer rapport. I ate from the Christmas menu and enjoyed every mouthful. However, I would be in no rush to return here if in the area again.

Wife & I hoped for more but got what we expected, limited toppings for maximum profit.In our opinion being on a Supermarket coupon scheme has made them up their prices and reduce their offerings, the pizza was OK, but the toppings on both wife's & my pizza were so limited it made it just OK.Pizza Express use to be good 20 years ago.The started were OK, but the pizza's were rubbish.Several weeks before I was in Scotland and had the same pizza topping in a privately owned pizzeria, it was amazing, too much to finish & CHEAPER , so it can be done.The restaurant is right by the bus station in High Wycombe, but you will have to pay for car parking.We went out for dinner the next day in another town and for less money the food was amazing and cost less.Would we return = No

The starter (garlic bread) was overdone, the pizza was fine but the wait was long. To echo other reviews here, service is just annoyingly slow. Didn't tip the waitress and got a funny look, but I don't know what else they expect when they come across like they can't be bothered.

Other Pizza Express restaurants are fine, this one just seems to be badly run. Slow service. I get the impression that the communication between staff seems inadequate and they don't know how to prioritize properly. We experienced this slow, shambolic level of service on a Tuesday when the place was only 25%~ full. I have no idea how they'd cope if it was actually busy.

Our daughters birthday lunch, last minute decision as we were shopping in Wycombe. Greated by the most friendliest member of staff at pizza express high wycombe, young gentleman, must have been the manager. Sat in a cublicle where you can nose all the shopper's walking past. Good menu selection and our food came out hot, fresh and in exceptable timescales. Would recommend. But if you want a quiet lunch check there are no kids parties.Only downside are the drinks are expensive. Nice for a treat.

Popped in for a pizza and salad, Pizzas your normal P.E. creations - all fine. Service good as well, But the noise. Two big tables full of screeching people , did mention it to the waitress, but they you are.Badly designed restaurant, all hard surfaces so the noise rattles around the place. If you want a quiet supper, go somewhere else, if you enjoy eating amongst ear splitting noise - this is the place for you .

We visited today waitress service was poor they leant over the table over people to hand food instead of coming round the side was being served very rude I think especially when people are eating they did the same when clearing tables to , menu was limited as was on trial which is a shame as not normal choice on there ,it was also freezing in there to we were sat shivering not impressed at all

It's a real shame about service here. The chefs obviously work tremendously hard and did the entire way through our visit. At some stages the chefs were even bringing the food and drinks out themselves!? This isn't the first time I've come to the restaurant but it sure well is the last. We are waiting 40 minutes between courses. Unbelievably woeful personality from the staff who are quite clearly overworked. Next time I'll stick to nandos next door thank you.

It's a shame the service is so slow :-( our waitress was polite but lacked any sort of personality or wish to make our Saturday afternoon lunch a memorable experience. We wanted a simple light pizza lunch and had a voucher from vouchercloud which clearly said it was valid (date, location, day of week, 40% off food) but the Pizza Express tills wouldn't accept it and our waitress seemed to make no effort to seek a manager or drop the bad news gently or offer a different promotion. To make matters worse the atmosphere lacked anything to brighten the dining experience, the hardwood floors made everything just noisy. It was all rather lacklustre and I don't know if we would bother again. There's plenty of other food options in the Eden shopping area which are equal in price but trying harder to keep customers.

I reluctantly went to this restaurant as it was my sons choice for his birthday meal.....Service was poor and very slow Food was Poor. My sons food arrived 5 minutes after ours.We asked for my sons birthday cake to be served.....yet in the end just decided to take the cake home as it took so long. I would not return, nor would I recommend. This is Not freshly prepared food. Don't waste ur money !!!!

We visited for an early lunch as they opened on a week day, as a couple with a toddler. We were greeted and say quickly, highchair provided.Our waitress arrived quickly with menus, drinks order taken. Drinks arrived and we ordered quickly. 2x classic pizzas, American and La Reine (I believe?! May have that wrong!), plus extra plate for the little one. Kids pack provided, although no colouring pencils or crayons... Luckily we bring our own!Food took a little while, but hot and fresh on arrival. No one asked us if our food was ok, but it was great, so not a problem!Took a little while to catch someone's eye for the bill, but not an excessive amount of time.We have visited a couple of times.It's not my favourite venue as we feel you get more for your money in other Italian chains. Staff in this restaurant are perfectly adequate but have not met anyone with any charm... Always feel it's nice if restaurants hire staff with personality, or encourage them to show their personality as it adds to the experience!Bathrooms are upstairs (unsure if they have accessible loos downstairs?!)Would return.

I had a lunch with my girlfriend. Food was amazing but the service was terrible! We ordered a pizza to share. It wasn't the biggest portion but it was delicious. The pizza arrived very quick and our drinks as well. BUT.. No one came to ask how is the food. Then one of the waitress cleared our plate. She didn't come back and ask us about seeing the dessert menu. We had to catch one of the waitress to get the dessert menu after a long wait. Then we ordered. Dessert was amazing. I had eaton mess cheesecake and my girlfriend had brownie, we loved it. Then we had to catch the waitress again to get the bill. Overall.. The food was amazing but the service was really slow. The staff was chatting and laughing in the corner instead of giving attention to the customers. Very disappointed. We would not return!

Took my 11 year old daughter and 6 friends out for a birthday tea after spending the afternoon at Rush. Great kids menus and colouring activities. Food was good but the service was a bit slow due to waitresses being tied up with a group on another table who were unhappy with their bill. Our waitress was happy to cut up our cake and wrap it in individual portions. You can't go wrong with Pizza Express for adults and children alike.

Wanted a nice bite to eat for Sunday lunch. Arrived at Pizza Express and they had a large group of children having a party. We decided to wait as they had already been served and there were a number of staff working. We waited a significant amount of time by the door without anyone acknowledging our presence and whilst staff appeared to be aimlessly walking around or standing at the bar chatting. Occasionally a member of staff would glance over but made no effort to make any contact with us. We ended up leaving and going to another Italian pizza restaurant two doors down where they were also hosting a kids party but where we were welcomed and served by friendly and competent staff. All they needed to do was acknowledge us.

Food was actually good for a chain. Ok' ish portion sizes but expensive for one up on Pizza Hut. We had 2 set meals and 2 mains. Pizza, lassengia, pasta, aubergine bake, all good with the aubergine bake best. Including 2 deserts plus 4 drinks and would cost near £80 for basically nice fast food.

a large group of 12 booked on a friday I arrived a good half an hour early table ready and they were happy to let me sit there and wait. Food was standard but one thing that made the difference was that for a big table ordering was quick and delivery was good and speedy. worth a visit

I visited pizza express in HW with a friend on Sunday 1st May in the afternoon. The restaurant was not overly busy. We stood at door waiting to be seated. Staff were looking over at us but then just looked away. I made contact with a staff member a couple of times before she came over and sat us down. Someone came over to get our order, she seemed bored and as if she did not want to be there. We ordered some starters which came quickly, dough balls which were very nice and some burschetta. I would not recommend the burchetta, it was not worth the price.After about 30mins since the order we wondered where our food had got to as we only ordered some pasta for the main. We looked around and the waitresses were all huddled together in one corner chatting. I felt they were doing this a lot of the time. They weren't going to come over and check on us so I walked over to them and asked where our food had got to and they bought it over straight away! Later when we finished I saw a lady serving the table next to us, I asked her to pack our food and if we could pay the bill as I knew none of the staff were going to bother coming to check up on us.Overall the food was okay,food was over priced and the customer service was poor. I see now reading the reviews below that I'm not the only one who felt this. I'm sure not all other pizza express restaurants are the same but I shall not be returning to the Wycombe branch again.

I came here with 3 friends on a Thursday evening. The food was fine, not as good as it has been. The waitress appeared very bored, and at the end when we were about to pay (we had not paid yet) she said "just so you know that didn't include a tip", which was really rude. I think the overall standard of pizza express has really dropped over the past year.

Went with my girlfriend and a few of her friends the other night, and was appalled at the service, we wanted to be quick but had to wait half an hour for our order to be taken, and an hour to be served anything apart from drinks (which were long gone by the time any food came near us). My girlfriend, being vegan, wasn't expecting much, but at the very least wanted a portion of chips. But of course, they didn't serve them... What kind of restaurant doesn't serve chips? So after what seemed like forever back and forth with our miraculously disappearing waitress, we ended up with... Polenta chips, with nothing on them (some sort of chip made out of corn). And were happy enough to just eat those and run out of there. However, when I asked for the bill, they came back with the bill... For the whole table. And apparently, if you want to pay separately, you have to tell them beforehand? Uhm, what. So we ended up passing a calculator around the table and taking 20% off ourselves, for the student discount, since they couldn't do math themselves, and inputting the amount we needed to put individually to the card machine. My goodness it was a mess. We'll certainly never go there again. Oh, and, three days later, the payment is still pending in my account.

Some of our group were a little late arriving but they said it wasn't a problem. The Starr were all very friendly and pleasant but once our mains had been served we were just ignored & had to keep trying to get their attention to get more drinks and desserts etc. We all had different meals and they all tasted really good my lasagne was delicious. Overall would recommend giving this place a try.

Called in as it was busy in nandos and didn't want to wait. I'm so pleased we did we had a risotto starter and pizza main it was Gorgeous absolutely beautiful all supplied with top service pizza express you have found a new regular!I will be back

Used the online booking for Sunday lunch, and on arrival, although VERY busy, were shown straight to our "booth" for 4 people. The sharing platter we had for our starter, and the olives selection were excellent, and all the pizzas, and the pasta dish were hot and well presented. The restaurant entrance is located very conveniently under cover, and adjoins the shopping centre. The staff were very busy, but still attentive and polite, no complaints at all. Our only criticism would be that the actual restaurant is very bright, with a high ceiling, which does not help the atmosphere, the old Wycombe site was preferable.

We visited pizza express in High Wycombe today for the first time since they moved premises. They should have stayed in their smaller premises as they obviously cannot cope with more customers to look after. Whilst I don't expect 'fast food' service, as I know that all of their pizza bases are frozen balls of dough, I don't expect to have to wait over 25 minutes to be served ! We ordered 3 drinks and had to remind them about the 3rd as they had clearly forgotten .. Although when the lukewarm hot chocolate arrived I assume that it was bringing it to the table that had actually been forgotten. We waited over 25 minutes before we then decided to pay for our drinks and eat elsewhere. When we explained to the Manager that we wished to do this due to the long wait and still no sign of our food, we were not given an apology, merely 'our food is all cooked from fresh'. Had this been preceded with an 'I'm very sorry for the wait' this may have been acceptable but even as we paid for our drinks, not one word of apology was forthcoming. Maybe all of the apologies had been used up on a nearby table where one of the diners was still waiting for her food 15 minutes after her fellow diners had been served!I am sure that pizza express will struggle in their new location as there is plenty of competition close by with more reasonably priced menus and much better customer service, including Frankie and Bennies where we were served our pizzas 'cooked from fresh' within 15 minutes with friendly customer service.Unfortunately I cannot comment on the quality of the food as we left without any arriving!

I booked to visit Pizza Express with my mother and two sons as a treat after we had been to the Pantomime on 18th December. I used the telephone booking system which was easy to use but the times of 430 445 & 5pm were not available to book so we went with the next available time of 515pm. We had a lovely afternoon at the Panto and once this had finished at 420pm we decided to take a very slow walk to Pizza Express..we arrived at 445pm and explained to the lady (who I believed was the manager) that we had a table booked for half hours time and would there be any chance to get seated any earlier. Obviously it was fine if not and we would wait. The downstairs area was not busy and there were plenty of free tables, she told us we could be seated in about 10 mins and told us to wait in the lobby area and gave the children some colouring sheets (no crayons though!!). We waited and decided what we would like from the menu. At 5pm I asked the lady if there would now be a table ready for us as the children were getting thirsty..we were happy to wait to order if need be but just to sit at a proper table & get a drink would have been nice..she was quite short with me but informed me she was waiting for the upstairs area to be opened and would get us seated shortly. During our time waiting in the lobby at least two groups of people arrived and asked for a table even though they had no booking. These groups were all adults and were all seated downstairs. It became apparent that the adults only tables were seated downstairs (ahead of anyone waiting) while anyone with children had to wait and was then sent upstairs!!Around 505pm we were "sent" upstairs to request a table from the waitress. We were the first group of people to arrive upstairs and were soon followed by around 5 or 6 more tables. There was one waitress serving all of these tables who had all arrived at roughly the same time. It was quite clear she was very stressed and couldn't cope with all of the people. After around 15 mins of waiting for the waitress to come and take a drinks order I requested drinks for our table. Bearing in mind we had now been in the restaurant over 40 minutes and hadn't even been offered a drink we were getting pretty fed up despite feeling sorry for how busy the waitress was.The waitress appeared another 10 mins later with our drinks. As the drinks station was near to our table we could see how busy she was and was trying to get round to each table but unfortunately she was not managing to do this in the order of when each table was seated. Despite knowing what we wanted to order before we even had a table 4 other tables orders were taken before ours. Luckily at this point another waitress arrived, she took our orders with a smile on her face, was polite and took an interest in the children and didn't once look like she was stressed out with the customers. The food we ordered was nice and hot, didn't take forever to arrive and was well received. The nice waitress even managed to get my younger son to eat a few more mouthfuls of food!!By the time we got round to a desert order the nice waitress had gone downstairs to work and we almost felt like we were putting the other waitress out asking her for anything. We decided to cut our loses and ask for the bill. It was put on our table almost 10 mins later with no smile, thanks very much or anything! We really felt our lovely afternoon had been ruined by such bad service and rude staff.At this point I heard someone request to speak to the manager and decided I would also like to speak to her. The lady from entrance appeared and spoke to the man on the other table who's grievances where almost the same as ours (although rather than just leaving the Panto, they were on the way there and because of how bad the service was they didn't have time for desert).As the manager walked past (to go to the till) I asked if I could also speak to her for 2 minutes. She took one look at me, snatched the bill out of my hands and walked over to the till. She returned a minute or two later and handed me an amended bill. I wasn't actually after a discount on my bill (we had eaten hardly anything so wasn't worried the cost!!) I just wanted to share with her our experience of how we had been in her restaurant for over 2 hours & had only had 1 drink and a main meal because of the poor service! We appreciate restaurants are busy at this time of year and were more than happy to wait for service but 2 hours to get a drink of coke and pizza is ridiculous!! The managers attitude was absolutely disgusting and the fact that she couldn't even be bothered to hear what we had to say was shocking. She couldn't have cared less about our experience or lack of it. I was so shocked I paid and left..Just getting round to doing a review now, 2 weeks later, I am still angered by her poor customer service and will not be returning to that restaurant again (despite loving pizza express!). I will share my experience with friends and family. Im sure it will make no dent to their sales but hopefully the manager and her staff may be offered some extra training on how to deal with customers and cope when its busy!

I have been a loyal customer of Pizza Express since 1970. I have always appreciated the food, service and decor. Today was the worst experience I have ever had. We booked for seven, had relatives down from the North of EnglandReally terrible. Uncaring waitress. Far too relaxed. Food still hadn't come after an hour and fifteen minutes. Truculent defiant manageress who took issue with the fact that I was clearl.y upset that my guests were let down. And no, I didn't shout at anyone which she accused me of. She even had the nerve to taunt me that had my attitude been different she would have wiped the bill! As if it was ever about the money. Very sad to be treated in such a way by a brand that I and my family have been loyal to for 45 years. im usually impressed by Pizza Express but am rethinking my loyalty to them.

Pizzas taste amazing, everything done superbly and extremely quickly.Staff are very friendly and atmosphere is very family friendly and extremely pleasant.Pizza is a Italian pizza sort which has a nice crust and amazing toppings with flavour.Other pasta dishes are good but some lack flavour like the Bolognese.Desserts are on the extremely pricey side, with some costing more than a starter and main course. And so i am not able to review the dessert as they range for about £6-7 a piece.Impressed, very clean and nice place to eat out.

I went with my daughter and baby grandson for lunch. The staff were extremely cheerful and helpful making sure baby Merlin was comfortable and happy. We ordered our drinks then pondered the menu, we both decided to have a selection of starters and share... We had the pulled pork crockets with Apple sauce, a bit dry so wouldn't have them again.... Garlic bread with cheese, as always tasty and yummy.... Calamari With tartar sauce, the calamari was superbly cooked and tasted great who ever decided on the sauce think bigger please a lovely lemon mayo or aioli would be so much better... Bread with creamy mushrooms was my favourite the mushrooms were amazing and could have had that as a main if you like mushrooms give it a go! We then finished with Baileys coffees perfect ending!

We went here for lunch with other uni classmates (five in total) and it took over an hour and half to order and pay!I would recommend to get more staff for the busy periods as we came late for our lecture, and as we came just around 13:15-13:25 and were leaving just about 14:55! However, staff were helpful and friendly and food was good. Fairly expensive, but we got a student discount, so the price was reasonable. One thing I also did not like is that they charge you for extra red onions (understand like extra cheese or bacon or so, but onions, come on!).

Good food, each item was well done including my pizza which the egg was runny!!! The Honeycomb Slice was really nice and great service from the staff

I came on Saturday night I was told there was 45mins waiting. has I live just a cross the road. I had takeaway pizza. I had vegg pizza called pianta has spinah, chestnut mushroom, pin kemels, tomato, chilli flakes, olive oil. There no cheese. Cost £9.40Also I had Garlic bread £3.90. My bill came to £13.30. I came back after 35mins. Its was still very busy. There is open kitchen you can see the staff were very busy. My pizza was cooked very freshly and it was hot. The staff were very friendly and I be back again.

Visited with my son as part of a Halloween night out, and did not regret it. Compared to some other PE's we've been to, this one was clean and welcoming, and the staff were courteous and efficient at all times. The quality of the food was what you would expect from such a large company; uniform across the brand, but still very good, and the pumpkin 'dough balls' with my sone meal were a humour us addition. Overall, you know what to expect in terms of food, but the staff and condition of the restaurant exceed what I have had from other PE's in the past. Good.

Always a good local pizza express.Service and food is always excellentWould always return with the family and would recommend.

As with all Pizza Express restaurants, outstanding value and great quality. I recommend the American Hot pizza - it will not set your mouth on fire however enough kick to know you've had it.Restaurant has a view of the Eden shopping centre and the bus station.

We ate here at the weekend and it was out first visit to a Pizza Express. To be honest it was a messy experience. It didn't appear to be too busy, however there was a large children's/family party at one end that were finishing up. I have to say the restaurant acoustics were horrendous. My husband described the noise perfectly as "It sounds like being at a towns swimming pool". It really was, we couldn't hear ourselves speak and our children, who would never normally comment on noise, well even they moaned at how loud it was in there!A friendly waitress took our drinks order and we said we needed a couple more minutes to decide on the food. A minute after our drinks had come, a different waitress arrived to take our drinks order, we said we had just got them thank you and then no one returned for a food order. Two at once then not a soul. After a long wait, I was just about to seek a waitress out when I caught ones eye and she came over. Pizzas ordered with dough balls and garlic bread to start. After another longish wait, the Pizzas came, they'd forgotten to bring the starters. Never mind, these things happen but a pattern was emerging!We asked for some water and that came without a hitch, until a second round of waters came from yet another member of staff, again we said we'd already had them thanks. By this time, we'd had four separate waiting staff and nothing was going right! There seemed to be no management or anyone leading the staff? This must have been the problem, for it wasn't busy at all by this time. The food was okay, it would have been nice to have the chilli oil brought to the table for us to add, as our pizzas were swimming in it. It's a shame that everything was so unorganised as the staff were really friendly. If they'd had been managed well, I'm sure our experience would have not been so chaotic!

We been here once I can pizza were great and very tastefully. Haven't been recently I think I need to visit very soon..

As I need to have gluten free food Pizza Express always has a range which is suitable and easy to find on their menu. This was the case in Wycombe but also the waitress was able to answer my questions on the new items of their latest menu. The food was great, the service was better and we really liked the layout and atmosphere in the restaurant with its mix of booths and tables.

This is a regular restaurant I attend and it never fails to disappoint the prices are reasonable and the staff are always friendly and quick to serve.I recently visited with a friend for a quick bite to eat before a previous engagement and I was really taken back by the quick and high quality service. I will be bringing many more friends there in the future!

The cheezy Melanzane was authentic. The wine mellow. The fresh bread good. It was crowded but the service was brisk. A nice place for lunch. Cost around £25.00.

Very nice ambiance, especially the first floor has been well designed and nicely laid out. I was welcomed warmly and was given to option to choose a table as there is plenty of space on both floors. Food arrived in no time and it was delicious. I didn't try the desserts but given the quality of the pizza I consumed I am confident that the desserts would be good. Got a 2 for 1 voucher when I paid the bill so I am definitely going in again soon ;-)