Pizza Express in Cheshire East

This is our local branch and we are always treated very well. In particular when I come with the in-laws including my disabled mother in law. Last week my hubby and I came for our evening meal and our waitress was just amazing. Not only is Lilly a young beautiful lady, but her customer service skills are beyond five stars. Although some items in the menu were not available at the time, the way she dealt with it was just lovely. I wish more young people would do the job they are in with the best of their ability even though it’s not their goal in life to serve pizzas. These days too many are too snotty and have zero customer service skills. This branch has a lot of good staff. Perhaps credit goes to the manager. So, thank you for a lovely evening…and Lilly…never change. You are beautiful inside out! I’m the older lady who commented on your skin.

Due to personal circumstances we weren’t able to visit our favourite branch in Wilmslow for a ver long time were we have always been looked after by the fabulous Abbas. Yesterday I went with my in-laws and the service we received from Łukasz was outstanding. I’m sure his life goal was not to work as a waiter (I used to be a waitress and was quite bad, friendly but bad), but his attitude towards his job was faultless. His customer service skills were amazing. Train staff so they can move on, treat them well so they don’t want to leave. Don’t let him leave….ever.

We are here so often, feels like family. Great team, great service. Thanks again

Restaurant was empty, loads of staff yet food took ages to arrive, when it did two of the dishes were burnt. When they returned one was fine but the other was burnt again. £18 for a vegan pizza which was a like eating the thinnest, dry piece of bread with hardly any toppings, just left me feeling hungry and sick. Probably the worst restaurant experience we've had in a years. Wouldn't recommend and won't be returning. Update: branch manager asked based of this review to contact them directly, I did just that several times and had no reply. Clearly don't care.

Visit branch on Friday. The restaurant was extremely busy. The team was all working so hard. Brilliant atmosphere, excellent food, good vibe, happy staff. The team did an excellent job. Recommend

Good food, but service was a little slow as saturday evening and end of half term week. Staff made up for it by accommodating a reduction in the total cost

Great food Children's portions were quite small Atmosphere - it was busy when we arrived, but it did get more quiet The car park is free after 6pm

We were stood waiting for a table when there were 5 tables empty and waiting for 25 minutes to be seated the tables which were empty, we stayed down waited another 25 minutes for a waitress to come and say we can't take your order not even for a drink as I am taking desert orders from other tables how she has a job there is a joke, the manager hasn't got any people skills his organization is non existent, so we ended up going to another pizza place around the corner wood fire and smoke which was excellent, Just from walking into pizza Express last night and how we were treated from the manager was disgusting AVOID

The food is excellent and I love that it's all fresh. The staff are so friendly too.

We’ve been coming to Pizza Express Wilmslow for over eight years, and it’s always a fantastic experience—thanks in large part to Abbas! He is the heart and soul of this place, always greeting us with a warm smile and his infectious, jolly personality. His service is second to none, making every visit feel special. The food is consistently great, but it’s Abbas who truly makes this our go-to spot. Thank you for your years of amazing hospitality!

Incredible service. We first of all asked for more room for our disabled daughter which was catered for immediately. As she’s not physically disabled her disability is hidden therefore we always find eating out hard but everyone was so lovely, especially Abbas. Nothing was too much trouble and he made a thorough effort with both of my daughters which made for an enjoyable evening for all. Food was incredible too! We will definitely be back soon!

Great atmosphere and fast efficient service.

This is one of the best Pizza Expresses I have ever been - made exceptional by the amazingly kind and attentive staff- Abbas in particular. Had a very special welcome this evening for my Mum (and me- daughter) as she had not been back since her husband/my Dad died just over a year ago. She and my Dad used to come here every Thursday evening and were always looked after so well by Abbas, Will and their colleagues. At the end of the meal the manager Jamie also came over for a chat, had ‘welcome back’ flowers for my Mum and an invite for her to pop in anytime, even if she just wanted a coffee or a chat. A huge thank you to all of you tonight- you made my Mum’s (and mine) evening.

Love Pizza Express in Wilmslow! Always excellent friendly service. Abbas always goes the extra mile to say hello and make every visit enjoyable. Service always quick and efficient and the pizzas fresh and delicious. Jamie, the Manager, and Abbas, our waiter, alerted us to the savings we could make on our bill through the app so we saved £12, around 10% on our bill! Great place for a meal anytime

Came for an evening meal and we had the set menu which was great value, our server Abass was very friendly and attentive I’d recommend visiting when he’s on shift!

Staff are very friendly and the food is great

We came here as a family early on a Saturday evening and had a very enjoyable meal. The waiters were very friendly and attended the table well. The food came quickly and was very tasty. The kids meals are excellent, with a starter, main and dessert enough to keep them happy throughout the visit. You can check your bill and pay through the App, which also gives some good offers. Would highly recommend,

Truly excellent service, me and my family have been coming for over 7 years, and the restaurant has never disappointed us!

Lovely meal at Pizza Express Wilmslow with the family. great service from Eve and the team.

Came as a big group for a Christmas party. Food was good quality, as you'd expect from a pizza express really. Service was great, really lovely staff here.

If I could rate it 4000 I would

After leaving the airport late and picking up the car from Hunters, we all needed some food before travelling back home. We don't know Manchester well, and found a lot of places closed, not serving food, or there was no decent gluten free options for my husband. Thankfully, we found this Pizza Express! The server was fantastic, very friendly - definitely 5 stars for service! My daughter enjoyed her meal, and my husband was able to eat (albeit the gluten free pizzas are rather small, hence the 4 stars). They also do gluten free dough balls which aren't well advertised, but my husband enjoyed them!

We had a delicious meal. The Christmas pizzas were a real highlight of the menu. As usual, the service was excellent

We are regulars at Pizza Express Wilmslow and have never had a bad experience! Wonderful restaurant for family meals, we tend to visit mid-week and the service is always warm and welcoming. Abbas has always been so friendly and Will is attentive and personable, as are the whole team. Great food, great value for money and a part of the Wilmslow community!

Abbas went above and beyond with his exceptional service, making us feel very welcome. Thank you

Really nice qualify thin crust pizza Nice service 50% off on the app Smashing deal

We love this restaurant! We visit a lot. The staff are so friendly and attentive. The food is delicious and we are always made to feel very welcome :))

Great meal fantastic service and a lovely ambiance ,we were in Wilmslow for a couple of days and decided to try the wilmslow pizza express we could not have chose better it was delicious.

Great food and great service, Pizza with vegan cheese was one of the best pizzas i have ever had and the dessert was perfect. One of my new favourite places to go and eat highly recommended. A+++

Decent outlet with lots of seats

Super friendly staff, great speedy service and tasty food as always.

amelie was a wonderful waitress so polite and made me feel so welcomed and loved

Visited the restaurant today for my mum’s birthday what a fantastic experience. From the moment we walked through the door we felt welcomed by the lovely staff who could not do enough to help, our waiter Will went above and beyond to make the experience as special as possible. The food was incredible as always and all the staff including Jamie the manager who introduced himself made sure to make a fuss of my mum when they found out it was her birthday. Then Will came out with the dessert singing Happy Birthday which made the meal extra special and made my mum's day. Could not recommend this restaurant enough

“We had the pleasure of dining at Pizza Express Wilmslow for my son’s 5th birthday, despite the restaurant being fully booked. Our waiter, Will, went above and beyond to ensure we had a table and made us feel incredibly welcome. His attentive service, warm demeanour, and ability to accommodate us on such a busy evening made our experience truly memorable. Will’s professionalism and genuine care for our dining experience were greatly appreciated. We couldn’t have asked for a better waiter on such a special occasion!”

Food came hour and a half later waiter was rude and the food was missing half the items and was told after it arrived they had ran out manager was lovely trying to sort it but still was not a good experience

Disappointing lasagne, barely any meat just sauce and pasta! Staff are always very friendly and accommodating and the pizza is quite nice. Personally I prefer the wood fired pizzas elsewhere though.

Atmosphere is a lie cos barely anyone in BUT it was late. I came in due to an o2 offer for the first time. A lovely young girl served and was really sweet and polite and helpful. Rare to find now. ?manager gave my food and was really nice. Even the “check in” dude a few hours prior was really friendly and nice. The food was GREAT! Special kudos to the young girl as she will get far in life being the way she is. I’ll be back but don’t know when (work all over) but this was such a pleasant experience so thank you all! Also pic doesn’t do it justice. It was mint!

Hi my name is Jacob I wanted to warn you about a horrible dish that tasted like a Sainsbury’s ready meal, which is not a good thing to say considering that it is a 4.2 star restaurant the dish I am talking about is the carbonara it tastes like it was just made by a five year old ,all I could taste was cream and cheese it was horrible by far the worst pasta I had ever had I had a horrendous stomach pain for a week and felt horrible I Would NEVER had it if I knew how disgusting it was. 1 star DO NOT EAT HERE don’t risk it trust me

Lovely meal at pizza express Wilmslow. Great service and food was delicious 😋

Just ordered on just eat absolutely shocked at how badly the lasagne was prepared, cold and sloppy and raw I rang to complain and the staff member was being defensive saying it was cooked in a hot oven. I have ordered this many times and the quality of this one was terrible. Please hire better staff Iam so put off ever buying ordering or visiting the restaurant ever again just because of that particular staff member. Zero self awareness zero customer service Just Rude !!!!

Typical high street pizza nothing to shout about

This place is like a canteen. We have to ask for everything three or four times before you get it. I have been too many pizza express establishment. And this one is definitely not my favourite I guess it’s Winslow so they will survive.

Came here for the first time over the weekend as we had a voucher and the manager on duty Dan was amazing! Firstly, hilarious. Secondly, breath of fresh air when it comes to customer service! Great member of staff and would deffo come back again…with more vouchers! :)

A lovely meal, great food and great service. Will definitely be coming back!

I whent to the hale branch and had a bad experience with the manager there who said he couldn't allow us in as I was with my two nephews and two nieces and we had arrived to have desert,,he said because it's a busy time I can't get you a table if your just having dessert as "he will be losing out" I was completely shocked I have been going to this pizza express for fifteen years but I had promised my nieces and nephews I would take them to get your new billionaire sundae so I drove to the Wilmslow branch and pre-booked a table ,upon entering early they seated us immediately,our waiter was fantastic and he was friendly and the sundaes arrived very quickly he was attentive and polite and gave us a great table. The manager was also very polite and warm which is what customers need to feel comfortable.

One of the best restaurants. Lovely staff, attentive & friendly. Prompt service perfect for family meals. Brilliant value if you use the rewards!

Great service and food was delicious

We took our two young boys and their friend out for tea and had a fantastic time. Service was very smooth and friendly. Food was great and had no complaints. Lovely experience.

Good atmosphere, good service, however pizza was not amazing. Hopefully next time will be better.

Too good to go received two boxes dough balls and just to make up a small cheese. Absolutely disgusted by the woman manager if you can call her that. Dough balls that's it. Beware people these people are shady. Probably saving the best to take home themselves. £4.95 no main mean just dough ball a f kin con.

Lucas was brilliant!! He was great with our two kids and brought us little extra touches and helped with the loyalty app! He gave exceptional service that you don't get that often any more! Jamie the Manager was also great!

Love Garlic Dough Balls Tables should be cleaned after each customer Thin base Pizza great taste but quit expensive for Pizza

It was a quiet afternoon so the service was excellent without being "helicopter" and as it was quiet very pleasant. As you can see it the photo I had a very nice fully loaded hot chocolate treat with Dough balls to start, followed by a nice pizza. Altogether, a very pleasing meal.

We were a large school group. Fantastic service from Will and Jamie the manager. Extremely helpful with individual payments. Great food and atmosphere. Would recommend for larger groups. Will book again.

They comment on your review to email the manager to fix the issue then never reply to it. Looks like it's all a stunt to look like their trying to fix their bad reviews. I like pizza express however this is very disappointing.

A great place to take the kids and actually enjoy the meal!

Party was great and the kids thoroughly enjoyed it! Was a shame as the waitress was rather rude and at one point told me 'I can't do everything, you'll have to ask someone else' and then gave a look of disgust when questioning the bill as they had added additional things on which was definitely wrong. I would definitely recommend a pizza party but feel quite strongly that the staff need to remember to be polite. If it's too much then maybe hire additional staff as we were also helping out as much as possible.

Service was really good. Pizza was exactly as we ordered, hot no complaints at all. Nothing bad to say about this restaurant, staff were helpful, food was exactly what it claimed to be all hot and arrived pretty quickly so a good experience for us.

We had a fantastic meal for a large family get together. There were 16 of us and Evan, our waiter, got the whole order perfectly correct. He was amazing, very swift and efficient taking the order and really friendly too. The food was lovely and everyone was happy with their meal. Overall a really great experience!

Weronika looked after me extremely well tonight. Nothing was too much trouble and really took the time and trouble to be friendly and welcoming. I tend to go on my own these days and I know I will get a nice welcome.

We had a lovely family meal for 15 tonight. We were welcomed by Evan who provided great service throughout the meal. He welcomed our big group and promptly took our order and coped well with the many revisions we made! The whole team delivered our food and drink quickly however Evan was great as he remembered who had ordered each item and placed them next to each person. We had a lovely night with lovely food, drink and service - thanks

Great food, service superb and staff were excellent and so friendly 👌

Visited with my daughter and friend for a birthday treat. Friendly greeting on arrival and seated quickly. Lovely waiter Evan served us. He was very warm and kindly brought my child a birthday candle in her dessert without prompting. Small bill looming as only the 2 small children eating but despite this, unrushed to leave. Best pizza express experience in a long time (have only visited other locations in the past)

We thoroughly enjoyed our experience at Pizza Express. Our food was perfect, despite the busy time on Friday, but the waiter was very kind and facilitative! Our only small complaint was with the atmosphere of the restaurant. There was excessive noise from large tables with countless young children. This did add to the lively environment that is Pizza Express Wilmslow, but I think other customers, too, would have appreciated a more peaceful meal with no shouting children.

I want to say a huge thank you to the team at Pizza Express Wilmslow. My mum and I came in very late last Wednesday, 27th Sept. We’d had an awful, upsetting day before we arrived. The staff were SO accommodating, even providing us with a super tasty dessert despite the late hour. They were so attentive and didn’t make us feel unwelcome or a hassle at all, even though we were very late in eating! Thank you to the team for making an upsetting day bearable. We are so grateful ❤️❤️❤️.

Always great food, always great service and always a fantastic atmosphere! A lovely family restaurant that caters for eating on a budget or something more special!

The staff were friendly and the place felt clean. The reason for my low rating is due to the timing of the food. I was in a party of 8. My starters came out very delayed and cold and other members not receiving theirs until most of us had finished. My pizza seemed to have been forgotten about. i received mine (piping hot - clearly just made) after others had finished there's making me feel rushed. We waited a long time again for our desserts. A few of us had the white chocolate, salted caramel, biscoff pizza. Non of us enjoyed this as the base was very had to cut and chew through, i advise not to get this. When it came time to pay there was no reimbursement offered for the errors/delays made, instead they put a tip on the bill already. We did not tip and I will not be revisiting.

We have been here many times over the years and as much as it’s not my favourite pizza place you generally know it will be ok. Yesterday we visited and it was not good at all. Waited forever to be served and in the end had to ask to order. To be fair, the chicken starter, although very small was tasty and nice and hot but my pizza was just bland. Lacking in tomato base and cheese, parts of it were just tasteless dough. Won’t be coming back in a hurry

Amazing time last night, there were 12 of us but Abbas and his team never failed to deliver, top service, top food, top night!

We visited after a trip to the lovely Rex cinema in Wilmslow. Sadly not a good ending to the evening. Unfriendly service and the driest pizza I’ve ever had.

Our first visit. Noisy, unwelcoming and table service that left something to be desired.

Amazing pizza experience for my daughters birthday party. Staff were very entertaining, enthusiastic and fantastic. Highly recommend!

APPALING! I placed an order for delivery through the Pizza Express app, and unfortunately, the entire ordeal has left me highly dissatisfied. Firstly, I must highlight the issue of the food arriving cold. I had ordered a variety of items from your menu, totalling £45 pounds. However, upon opening the delivery, it was evident that the food was cold. The pizza was lukewarm and the sides were barely warm. As a result, my family and I were unable to enjoy the meal as we had anticipated, and the experience was far from the high standards we associate with Pizza Express. Furthermore, when the delivery person arrived, he informed me that he had been waiting for almost an hour before receiving the order to deliver. While I understand that unforeseen circumstances can occur, such as heavy traffic or a high volume of orders, it is unacceptable that the food was not delivered promptly. Not only did this further contribute to the food being cold, but it also reflects poorly on the efficiency and organization of your delivery service.

The place seemed to be chaotic! Although the person who served us was really lovely and smiley,we waited 40 + minutes for our pizzas..others ( who'd arrived after us ) were served before us ,because my pizza ' burnt' and had to be made again..... Our son's was a thin base pizza ,but it was almost like an omelette covered with heavy tomato sauce causing it to bend and drip. We asked for salad without dressing ,and received salad,with a dressing ! It had been a long tiring day for us ,but we've always enjoyed eating at this particular Pizza Express ,sadly ( because we travel far to get there ) I'm not sure we will for a while now . The young girl who served us was really nice though...but there seemed to be bad planning and disorganisation ....

The kids loved the activities, and the food was very affordable. The gluten-free menu is fantastic and worth the money. It is also in a great location.

We really love it here. With special dietry requirements we can have gluten free dough balls, pizza, pudding and beer :-)! No need to compromise. We always use our app which allows us to save a few pounds too. Highly recommended!

Got to try the new hot honey dough balls recommended by my server Will! He was super friendly and it’s clear he’s popular amongst the locals who were dining in there. Great service and food. Oh and that new honeycomb slice was delicious!

Had a lovely meal, always great service in this restaurant everyone always so friendly. Will served us today he was great

Restaurant wasn't that full yet we were out on a cramped table next to another table with 4 very young and loud kids. Service wasn't swift bearing in mind how quite they were.

Enjoyed are meal there will go again.

Had a lovely early evening dinner at Wilmslow. Served by Lily who was delightful and attentive. Food was really tasty and well prepared.

Walked into pizza express without a booking for a table for 4. Myself, my husband and my two little ones. We were greeted with a smile by one of the managers I believe and sat us down in one of the booths (which the kids were happy about!) Lilly (I believe her name was) was absolutely exceptional. She looked after our family perfectly and I have to say, probably one of the best waitresses I’ve ever experienced!! Saying she was absolutely lovely would be an understatement. She approached us with a great big smile and an amazing attitude. She frequently checked in and made sure everything was okay for us and was very attentive when needed. She looked after my children perfectly and made their day. Lilly was very talkative and kind, really showing an interest. The food was amazing, fast service and well looked after all throughout. Drinks and desserts served quickly, and Lilly really took great care in making sure the kiddies enjoyed their food and ice creams. The only slight criticism would be the noise! Children running around everywhere screaming but this has absolutely nothing to do with the perfect service we received. I would recommend every time without a doubt! Thanks team, and especially thanks Lilly!!

Food was delicious as usual, service from Lilly was very good. Nothing was too much trouble. We will return. Many thanks

Had a lovely meal this evening, Lilly was super friendly and efficient.

Lily was very attentive and was perfect for Our lunch needs.

Really enjoyed our family dinner here. Our waiter Abbas was very good and made us feel very welcome. Highly recommend. Thanks.

Lovely staff, great food and reasonable prices

Went on Saturday and our server Lily was so lovely and efficient.

Went to pizza express wilmslow on saturday and was served by lily- great experience and service!

Came to this restaurant the other day after a few years. So glad I came back Evan served us and was fantastic made sure to make the time to see how we were and if everything was okay!

Visited tonight. First time in quite a few years. Great food and service. Won't leave it as long next time.

Visited on a Saturday early doors in Feb, seated straight away. Ambience excellent and our server Lucas was kind, attentive and accommodating of our requests. All our pizzas were lovely. Thank you Lucas!

Abbas was a truly wonderful waiter, whatever you’re paying him is not enough! Slay the day everyday Abbas

Abbas was a spectacular waiter and he made our experience amazing! Pay him more. #ABBASISTHEGOAT 🔥

Went to pizza express with some friends for one of their birthdays last weekend. Lily served us and was excellent, she was so kind and helpful, everything was perfect and the food tasted amazing.

The team at Wilmslow are amazing, everyone is warm and friendly, we regularly visit twice a week. Abas is a gem, always happy and a pleasure to talk to. Food has never let us down. Best PE I know.

What can I say…. Other than Wilmslow Pizza Express a huge THANK YOU for a fab service! I held my daughters 9th birthday party here and the staff (Dan and Orlagh) were absolutely phenomenal! They went above and beyond to keep the girls happy and even went out to get some sweetcorn on request of the children to put on their pizzas! They kept them entertained for 2.5 hours and I didn’t need to lift a finger! Well organised and great communication! I was told to just rock up with a cake which I did and they did the rest! Can’t thank you both enough and of course the chef on shift who helped create the most delicious pizzas with the children! A very happy 9 year old and a group of friends!

Walked in to ask for a table, it was busy so expected to be told how long the wait was as no-one else was waiting. Unfortunately instead we were approached by a waiter who held his hands up and said it would be a long time with a go away look on his face. We felt very uncomfortable and left. A shame as we are regular visitors to pizza express.

My lasagna was burnt. My husband’s pizza was undercooked cooked. Our daughters meal was average. We picked at our two mains and when asked by the server (who was very polite and trying to help) if everything was okay, I explained it wasn’t. The manager was aware and simply avoided us. Although we paid the bill we should not have been charged for the two meals we had brought to their attention. The manager did not deal with the situation at all. Needless to say we skipped desert and went elsewhere. Another table had complained about their food which didn’t surprise us given the poor standard. If I could give no stars I would.

Went in for my child’s 6th birthday party. Orlagh was brilliant and went above and beyond to make it a brilliant visit!