Pizza Express in Windsor and Maidenhead

Terrible service and tiny portions of food for the price you pay. Never going again. No wonder it’s empty

AWFUL. This restaurant is doomed. There is always an issue, whether its not enough staff, too many trainees, oven broken... Its not the staff's fault - in fact they are awesome. But HQ need to sort this and not put staff in the firing line. Hugely disappointed - no management and its just a loose cannon. Even when you do have a table, it can takes ages to get your food. Cant even get a pizza express one evening! Terrible. AVOID.

It's the second time when i eat here in pizza express maidenhead the food was delicious good atmosphere, but honestly the service is very very bad there à waiter who was very rude the first time when I come in the Christmas then this time as well, he is really giving a bad image to the company, otherwise everything went good

The staff ,service and food was lovely , very welcoming and friendly. The only reason 3 for atmosphere, it was very cold in the restaurant

I have been to other Pizza Express before, but this was simply the best we've had ... Starting from the Venue itself, and then from walking in until we left, the service from Luke was very welcoming and pleasant... Then the Calamari and Calzone we had, both were so scrumptious 😋, and I had to personally thank the chef! The atmosphere with all the staff and manager were very pleasant, and we'll definitely be back for more!

Pizza was late and it was freezing when it did finally arrive.

Update Dec 2024 I have been coming here for years with my family and I wanted to say that the service and food is amazing. We are always very well looked after and served promptly. This is a very well run restaurant with awesome hard working staff. Special thanks to Megan, Alan, Acar and Krashmir. Great team effort. Alan in the kitchen very accommodating and goes out of his way to give you the best, always very calm and wants to please the customer. Acar - hosting kiddies birthdays and running around working very hard and pleasing all the families and kiddies, great to see that passion. And Megan/Krashmir great service Well done guys and look forward to future pizzas and thanks for looking after us! Gary Mander Update 23rd Sept 2023 Great pizza and service! We dined with my 2 boys and my wife and were blown away. Beth is amazing, really kind and helpful and went out of her way to make our pizza and experience the best. This restauarant is now so much better with Beth and Alan I think and Akhium (chef). Food quality and perep and taste and flavour is amazing. We will be returning more now that Beth and her team are here! Highly recommended! Thank you - Gary Mander and family Update Sept 17th 2023 WOW! What great pizzas! We came in for lunch on Sunday 17th and was looked after by the wonderful Alan and the chef Akhim. I have never had such brilliant pizzas - they were very well cooked and you could smell the flavours and authenceticy. Amazing taste and we really enjoyed them my 2 boys and wife. I can't wait to come back, Akhim the chef is the best chef and brilliant! Honestly I have never had such a agreat pizza at any other Pizza Express than I had here. Special thanks to Beth too who helped us out with a few niggles very swiftly - she is an awesome supervisor/manager. Fabian new guy very good service. Nice pizza and very welcoming.

Consistently tasty food, nice atmosphere and always easy with kids.

Booked a children's pizza making party here and the staff were excellent and really made the event a success. They dealt with the screaming hyperactive kids superbly and a good time was had by all the guests.

I have been coming here for years with my family and I wanted to say that the service and food is amazing. We are always very well looked after and served promptly. This is a very well run restaurant with awesome hard working staff. Special thanks to Megan, Alan, Acar add Krashmir. Great team effort. Alan in the kitchen very accommodating and goes out of his way to give you the best, always very calm and wants to please the customer. Acar - hosting kiddies birthdays and running around working very hard and pleasing all the families and kiddies, great to see that passion. And Megan/Krashmir great service Well done guys and look forward to future pizzas and thanks for looking after us! Gary Mander

Dreadfully slow service. We needed a quick bite before going to the cinema and, more than an hour after arriving, we STILL hadn't received our main course. Awful.

Went with family and grandchildren for lunch. The pizzas were fine but the Lasagne appeared to be sauce poured on a piece of lasagna. The real problem came with the bill. Checking the bill later that day we found that we had 'given' a tip of 50%. This was eventually refunded although the restaurant said they did not notice it at the time or know how it had happened. So when you are paying just check the bill before you leave.

Food was actually very good but where this restaurant is let down is by the modern design. Noise doesn't get absorbed anywhere as no soft furnishings and loud talking was 'loud'. Also very cold sitting by the large glass windows

Ordered at 18:50, arrived at 20:13 I think about 45 mins (which was the estimate given) is good. But 1 hour 20 mins is a bit too long.

food took over 2hrs to arrive from point of order. the pasta was warm alright, but the potato side was cold and dry.

Initially told our booked table had been over booked and none available, was told that they could make a table available for half an hour after our original booking if we were willing to wait. Once sat service was slow despite the restaurant becoming quieter. Food however was good Initially given the wrong bill at payment

Pizza was COLD. Garlic bread had a tiny blob of cheese on the middle. £4.95 for 9 crispy chips is abysmal. Avoid at all costs

very very cold pizza. had to put in the oven for 10mins. won't be buying again

this experience reminded me why I dont order online. I was absolutely starving it took ages to come... not because of the driver... and what I found the most annoying is the inability to cancel it and the lack of communication just the constant extention of time.

Had a wonderful meal here. Food was delicious, arrived quickly and extremely helpful and friendly staff. Really went out of their way to make it a lovely evening for us.

Great pizza, great service. Kid friendly and supportive of local charities

A welcoming and attentive team. A fantastic family friendly dining experience every time we are in.

Staff, food and setting were excellent. We were 4 adults and 3 children , everyone was well looked after and found something they liked on the menu. All the staff were attentive and efficient but also friendly. Well done.

Excellent meal with tremendous service from Alan.

Alan is very welcoming and attentive. The order was taken promptly and the delicious food served soon after. A perfect relaxing venue for a family meal.

The only good pizza , the authentic taste ....the only thing that made go there was pizza calabrese. Now they took it off the menu. I guess I won't steep in again soon . The worse decision could ever take. Disappointed.

Terrible service. Stood at the door waiting to be seated in a half empty restaurant for over 5 minutes. Then I had to just walk in and sit myself down, which forced one of the staff to seat the rest of my party. Then we sat ignored for the next 10 minutes. Eventually we got up and walked out, again completely ignored. Went to Storia over the road and had amazing service and better food for the same money.

Great time, atmosphere, food and staff.

the pizza was very disappointing very little toppings and bland.

Loved the buy one pizza get second one for £1 brilliant offer

Courier never delivered. Didn’t read notes and set delivery as ‘Delivered’ without code or following instructions.

Food was decent, delivery wasn’t too late

The restaurant left the driver waiting 35 minutes before they could deliver it to us. The restaurant hadn't even started the order when the driver had arrived.

I was planning on having dinner with my family. I walked Upto the door and found a tramp sitting in with his bags and with pee stains all over his pants and 3 or 4 duffle bags the guy looked scruffy with a mask and beard growing out of it . Eating from a bowl. How disgusting to think we would be eating from these bowls really put me off from going there. I guess large company so staff are not owners so really doesn’t bother them as they have not invested £100.000 Shame.

Missing items and the pizza was burnt.

Ate at lunchtime during the School holidays with family. Just one server and one chef and it was busy but the service was great. Pizza's were really good and we had the best table in the curved window. Would definitely return

The food was ordered for 19.15 Courier handed it over at 19 .20 The food was stone cold both the pizza and the arancini. On the receipt it said the pizza was ready at 19.09 Why was it so cold?

Fast Friendly service, best pizza express I have been to in a long while. Food was excellent and tasted amazing. Wish more were like this.

Not really sure they read the orders here. Ordered takeaway from the Maidenhead location a couple of times, second time only because we forgot how poor this place did the first time. Portion sizes are tiny, they forgot two integral parts of the order, it took 1hr 40mins to get here and the pizza, the only element they got right, was stone cold when it arrived. It’s also probably the worst pizza you can get round this way as well as the most expensive. Salad for £20? Get stuffed. Don’t rate at all. Avoid.

Pizza express is a nice place to hang out with family or friends. All their recipes have great taste. Really loved it.

The manager was very rude, patronising and had no clear idea of the menu. The waiter was very polite and even apologised for his rude manager.

Horrible Experience!!! My friends and I visited Pizza Express Maidenhead recently. Unfortunately, our experience was not the best. We waited over 40 minutes for our food, and when we politely inquired about the delay, a staff member responded in a rude manner. Additionally, we witnessed this same staff member arguing with other customers who wanted to dine in. This created an unpleasant atmosphere for everyone. We hope Pizza Express Maidenhead can address these service issues to ensure a more positive experience for future customers.

Extremely disappointed with service at Pizza Express Maidenhead. On July 11th, 2024, I arrived at your Maidenhead location with a confirmed online booking for two. Upon arrival, a staff member informed us they were short-staffed and there would be a long wait for dine-in service. Despite having a reservation, the staff member initially refused to seat us. We were very much looking forward to dining at Pizza Express, so we politely explained our booking confirmation. Unfortunately, the staff member continued to argue and insisted they were understaffed. This back-and-forth was frustrating and frankly, insulting. Finally, after some discussion, we were grudgingly offered a table. However, the experience left a sour taste in our mouths, and we decided to leave. We hope you can improve communication and ensure customers with reservations receive the service they expect.

They took my money but never delivered the food!! Absolute disgrace.

Preordered at 11:45 and was given a delivery time of 12:05-12:20… turned up at 1:05…

Good pizza but service a bit slow and lots of the desserts had salted caramel sauce.

We love pizza, especially at pizza express. This was one of the best we have been to.

Many adverts of "gluten free", but it is NOT really gluten free, they use the same oven which has normal flour in the oven to prevent them from sticking - if allergic or sensitive to gluten avoid!

Waited an hour from order to delivery, not the problem, pizza arrived over cooked/burnt and base had wholes and was too thin , fell apart , really disappointing, expect better from Pizza Express.

Good pizza express. A little understaffed on the day we visited (seemed to be one front of house and one in the kitchen) so service was a little slow but it was clear the guys were not just standing around and were rushed off their feet. Decent quality pizza none the less.

Ordered a starter that was supposed to be served in/with a tomato sauce, the sauce was missing, disappointing for £7.65, pizza was tasty thankfully.

The usual great service and food at PE. My granddaughter loves the vegan margarita!

Worst pizza I’ve ever had.. £21.20 for a supposedly large classic pizza (new) It was basically a Romano not a classic. Not only that but only half the pizza had cheese on it !! Some slices had zero cheese !!! Absolutely appalling and disgusting to pay this money and get no ingredients unless you order extra I suppose .. never again.

3rd time I’ve ordered & my GF pizza turns up with hardly any topping on it. I paid for extra cheese. Toppings don’t even go to the edge of the pizza. It’s dry and looks like £1 pizza from Poundland. And for comparison - my friends pizza next to it. Don’t bother ordering take out - its diabolical

Great tasting food, friendly staff, nice and cosy atmosphere.

Ordered on Deliveroo, it took around an hour to arrive and when it did the food was all sweaty and rubbery so it was like chewing a tyre. Definitely not worth the money. If you want pizza at home stick to the companies that know how to do delivery.

Food arrived late and was cold.

I have ordered Chicken Caesar Salad twice and both times have not had any Gran Milano on it and this time no Caesar Dressing either. Not impressed.

20 mins late, and food was cold. in fact it was so cold it felt like in left the restaurant 'stone cold'.

Everything is good except the taste of the pizza

Delivery was quick and so friendly - pizza was delicious !

calamari was a soggy mess . frankly disgusting to send food in this condition

It was a great experience, we were served well and the interior of the restaurant is decent.

We are a regular customer to Pizza express and been to different areas of this food chain. Pizza express, bridge street, Maidenhead did not impress us that much. I dont know why, felt staff was in a kind of rush. They were polite but seems in rush. We had ordered few vegetarian options, out of which Polenta chips were little burnt and my 6 yrs old daughter couldn't finish it because of burnt smell. Bruschetta originale and garlic bread was yummy, but calzone was not so appealing in taste. Overall experience was okay but I would not want to go there again, as finding parking was difficult.

This place has a few good things going for it but also a few not so great. Let's start with the good such as a lot of space for sitting down with the food bring of a good quality and presented nicely. Unfortunately, the staff from time to time would wait around despite food sitting there ready to be served out. The price is also expensive for what your getting. Another big issue is the lack of parking available which means if your lucky you will find a space close by otherwise you will need to walk a short while to get here.

Yesterday me and my husband went to this restaurant. Food was good but customer service is poor. We ordered dessert and it was taking too much of a time so we asked as usual for our order and young person/servant told us with rudeness that "what you guys expect this is restaurant not a fast food". So be prepared for that tantrums from young servant

Depressing pizza - almost NO cheese and what little was there was congealed or burnt in, cold, way too much tomato paste base (so overpowering taste of tomato) and almost no ham. So disappointed- won’t order again

Very good family friendly restaurant. Food and service was great. Thank you

Didn’t even cut the pizza shocking

It was a kids pizza party and we had a very good time. Staff were very kind and friendly. Nice atmosphere with floor to ceiling glass walls lots of natural light and high ceiling meant spacious feel.

This place is CLOSED for renovation

Thoroughly enjoyable, and amazing staff x

Part of the order was missing - I ordered Garlic bread and didn't receive that. Knowing that the pizzas are being ordered for a company, it would be a good idea to slice the pizzas Overall disappointing from Pizza Express Delivery driver was great

Took an hour to come. Unfortunately Pizza had some crispy burnt patches.

After receiving confirmation of the order, not getting any updates, calling the restaurant when the order was 15mins late only to be told they didn't receive the order to then getting the food arrive hot and fresh 45 mins after it should have arrived

Very expensive indeed. Great GF OPTIONs Small portions. Spenny drinks. Nice decoration for Xmas.

As you would expect from pizza express. Tasty pizzas and at this time of year they have some nice Christmas extras like the espresso martini. Service is also really good.

I bought a pizza online and to my surprise it was very very small and very expensive. What a disappointment. I was still hungry

Beth and Acar were incredible! All the staff! Had a last minute booking of 35 people for a work catering. Needed to be super speedy and efficient and they were just that, as well as incredibly friendly and helpful! .They made it so so easy and were so accommodating. Food came out perfectly timed for their arrival. Could not have asked for more!

Food stone cold - waited ages for a courier driver too

I thought this was a Pizza place but instead I was sent a cremation…for edible Pizza go to Presto next door.

I visit many Pizza Express restaurants regularly, the service and food was excellent here. Acar is a wonderful asset to the restaurant

Perfect I can’t praise the cheerful,polite ,bang on time driver enough ! The pizza would have got 5 stars but was a little bit soggy but they are still the best pizzas in town

Lovely food, would order again!

Order was tasty but only warm. Otherwise good

Pathetic service, over an hour and no sign of a takeaway pizza order placed on Uber Eats. Had to get Uber to cancel order. One to avoid.

Tried to order three takeaway pizza’s via Uber Eats. After an hours wait an no updates, I got Uber to cancel the order. One to avoid.

Food from here was disgusting, the pizza and dough balls were cold and chewy and looks like something out of a freezer but we could of got better from the freezer! We spent £30 pound on 2 pizzas where we could of gotten the same result spending £2.50!

Good food that you can rely on!

Delivered very late and cold. Pizza had hardly any cheese on it.

A 12th birthday lunch for eldest child and friends, with parents in close proximity! The menu has obviously changed little over the years, and the food is very much “it is what it is”, however the outstanding service today from Lucas made the whole lunch a thoroughly enjoyable, and low-hassle, experience. From the moment we arrived, Lucas was engaging, polite to a fault, and outstanding in his punctilious service. Both children and grown-ups were able to enjoy a leisurely lunch, thanks to his hard work. Lucas is a credit to the Pizza Express business, and I hope that he receives a huge “well done” from his bosses as a result of this review. Oh, and after many years, the American Hot pizza never disappoints!

Paying for extra sauce and getting a teaspoon is not acceptable

WOW! What great pizzas! We came in for lunch on Sunday 17th and was looked after by the wonderful Alan and the chef Akhim. I have never had such brilliant pizzas - they were very well cooked and you could smell the flavours and authenceticy. Amazing taste and we really enjoyed them my 2 boys and wife. I can't wait to come back, Akhim the chef is the best chef and brilliant! Honestly I have never had such a agreat pizza at any other Pizza Express than I had here. Special thanks to Beth too who helped us out with a few niggles very swiftly - she is an awesome supervisor/manager.

After a couple of bad experiences with this restaurant Iam pleased to say the food arrived on time(ish) and whilst not hot still warm. The food quality is great the problem previously has always been to do with the delivery process

Pizza was great and catered for my allergies

Hello i didnt receive my order

Amazing! Someone has got their act together in Pizza Express and we were served the best looking, best tasting and best value pizza I've seen in years, maybe a decade. Brilliant salad as a main as well. Great job... and welcome back!

We saw the real miss trunchbull!

Cannelloni and Dough balls are amazing 🤩

Food amazing as always - busy service so slower than normal - and ran out of water jugs ? Food always makes up for everything 😀