Phoenix Chinese Takeaway in Shepway

Not the phoenix fault. Ordered a beef curry but full of mushrooms I'm allergic to them Singapore rice wonderful Spring rolls wonderful. But as I ordered through an app I could not find what goes in to a dish.ie mushrooms and furthermore if you order direct free delivery. Just ordered a delivery from phoenix but doesn't take card payment but will if on juseat an extra £2.50 in there pockets is a scam.

We ordered a takeout which we decided to pick up. The lady at the desk was quite rude. I can understand that you're busy but there's not an excuse to be rude. The food was above average. The chips were very good but the noodles and rice were average. I would consider going again to see if they have improved the service and food. Note - there is a review here from 2 years ago which states that they have a 1 star rating for food hygiene. It is now a 5 rating.

Absolutely appalling service. They accept orders they cannot fulfill. 2 hours plus wait regardless of what you’re told online and when you ring up they are of no help whatsoever. They should not be accepting orders and taking money for orders they cannot fulfill. So many other Chinese takeaways to choose from in this town… choose them.

Best Chinese take away in folkestone deliverd free good price and good portion size Thankyou

The best Chinese takeaway in Folkestone hands down, if not the world!

Absolutely awful service. 2 hours after I ordered still no food. Contacted shop, I was told it’s busy as it’s bank holiday. No apology. Initial expected time for delivery was 40 mins when order was placed. I rang after 1 hour. Advised another 30 mins. After 2 hours still no food. Very unprofessional. Stop taking orders (and peoples money) if you know you are unable to fulfil the service you advertise. Or be truthful and offer customers the opportunity to go elsewhere. Honesty goes a long way in keeping customers.

This Chinese takeaway is always busy. They also deliver too. Great food, good price's always friendly staff. Don't have to wait long if you are collecting your choice of food.

Food is spot on every time. You might be waiting during the peak times especially weekends as these guys are super busy. Either way delivery is always pleasant and food is 5* Best Chinese I'm folkestone !

I have ordered from here a few times and the food has always been very good. I always collect, so cannot comment on their delivery service.

Brought chicken chow mein with salt & pepper chips, spring rolls & honey glazed chicken. Excellent quality. Good size portions. 5/5 stars! (pics were taken halfway thru eating!)

Really good Chinese. It took over an hour to arrive but that is the time they have. Spring rolls were lovely and packed with flavour. The curry was very tasty. Will use again.

Good take away would recommend.

This my go to takeaway, the best food in Folkestone. The staff are super friendly including the delivery drivers.

Best Chinese we've ever had! Everything was perfect. We Will definitely order again

Takeaway food was tasty and hot. Very enjoyable. Was ready for collection when promised.

Just had a delicious meal from here , everything was much better than all the other local takeaways and wasn’t just the generic food that you’d usually get , will definitely use again, THANK YOU PHOENIX

I Oder in a regular basis never had a bad meal always fresh and good portions

Very impressed with our first takeaway from this Chinese. Food was fresh, not greasy and very well cooked. Will keep using them until we get a bad one, hopefully that won't happen but some of the other reviews are pretty damning!!

2nd time visiting. They were really busy, got mine in 10 minutes flat. The best hot n sour soup ever. Give it a try, not for the faint hearted, but full of flavour

If I could give 0 star like the FSA has given them, then I would... They have no hygienic handling of food and on two occasions scored 0 out of 5 on the FSA website... Check their food rating out before you order from here!!

Ordered a takeaway on Friday evening. Told it would be 45 mins, after and hour + I rang and was told the owner was doing the cooking and lots of walk ins made them behind. I then rang again after 30 mins to be told the delivery was just leaving would be 5 mins. After a profuse apology, offered me 20 percent off the next order. 15 mins later, no show! I rang again and let know how disappointed I was and that I would not be needing the discount as I am not going to be using them again. Then the delivery arrived. Two hours after the order. Most of the food was ok but the lemon chicken was disgusting, it went in the bin. Never again.

The food is very nice, I especially like the way they do salt and chili squid. Arrives on time.

Amazing food great staff and amazing deliveries best in folkestone xxx

Food arrived in time and was excellent, really tasty, everything cooked perfectly. Will certainly order again

Very good food and very friendly

Never had a bad takeaway from here

Very friendly service and happy to remove / substitute unwanted components.

Just had a duck chow main It was very nice Will order again

Food ok but customer service appalling! Ordered 2 mushroom NOODLES. Got home and they had given beanshoots in gloop. Rang up and was told that I was wrong because when she read back order she said cop suey (or chow mein - never know which is which - hence me asking for NOODLES!!) A simple "sorry, we can prepare some more" would have meant a different review. Appalling.

Delicious! Really tasty and cooked well. I loved the peking ribs and curry. Will definitely be ordering here again.

The best chicken curry I have tasted in years, gently spicy without being too strong, oh and the free samosa's were out of this world, in fact everything was amazing couldn't fault anything, the fortune cookies were a welcome surprise, even down to the young lady answering the phone could who not have been more helpful and also delivered very promptly by a nice smiley young man too!!! Well done Phoenix :)

Fast delivery, brilliant food and so much still left!! Defo be ordering from here again😋

Cannot fault this place - always been of excellent standard - very friendly & always welcoming :)

Awful food. Minimum amount of meat bulked up with loads of fried onions. Containers of food not full and all dishes barely warm. First and last time we would order from here. Tried to complain but all of a sudden they didn't understand English.

1st time I have used Phoenix. And will be the last. 1 of the mains was missing, so I called them straight away, they said they would send another straight out. Never received it. Poor customer service although the food was ok.

I just had take away from this shop. It was delicious 😝

Probably the worst Chinese I've had. Horrible. Tastes old, not fresh. Won't be going back!