Penny Hedge in Scarborough

Well, what an appalling visit this time. We had booked online for a meal as we had travelled up all day. When we arrived, there were a few people waiting at the bar, a family at the reception booking into the hotel. There was a single member of staff behind the bar, and another member of staff seeing to the family at the reception. We waited at the stand, "Please wait here to be seated." we waited, waited, and waited some more. Eventually we left! Utterly ridiculous that there was next to no staff.

Lovely food, although Phil and Paul were very short staffed they remained professional and helped customers. May need to add additional staff particularly on a Saturday night. But we'll done Phil and Paul.

Loved Penny Hedge.Good value.Nice staff.

Enjoyed our motorhome stopover. Paul and the other bar staff were lovely and the food was great 😁

The staff are very polite and friendly the food is amazing and the place itself is spotless

I had a lovely visit to penny hedge yesterday, when I walked in I was greeted by Nicola who was very professional and she showed me to a table, lovely service and friendly staff will be back tomorrow it was that nice

Karl was super helpful and nice to see him in the morning after a restful night sleep. Accommodation was lovely and clean. Breakfast was great and anything you wanted they got you quickly

Loverly place to stay, staff very friendly Food very tasty Definitely come back

Just spent two nights at Penny Hedge, as a group of 10 celebrating a birthday! We come here every year at this time. The staff were lovely, nothing was too much trouble, all very friendly, and took time to chat with us making us feel welcome. We ate in the restaurant, the new menu had a good choice including vegetarian options. Breakfast had a selection of food for continental choice & the cooked breakfast was good value for money. The location is perfect, a pleasant downhill walk into Whitby. See you next year !

Excellent service , friendly staff , Paul was exceptional , was nice to see managers / owners making themselves present and also very friendly , food ordered and arrived really quickly , very tasty no complaints , will deffo be back

The staff very Freinley, Hotel clean, Brilliant Breakfast, Thank you for making our stay a good experiance

Our 2nd time here but won't be calling again as the staff weren't really helpful, we ordered 3 course, but we were told there was no soup and not offered anything else, after having our main meal we had to ask the table to be cleaned before our deserts and we were told they had to set empty tables first, when our deserts came they were not nice so we left.

The restaurant itself was very clean and friendly staff. However, the black coffee we ordered was weak ( you could see through it when lifted up on a spoon) and of a poor standard , when we mentioned it we were offered an instant coffee sachet to put in it which is unacceptable. Really the coffee should have been taken away and a fresh one provided. I ordered chunky chips and was given a portion which I thought was quite small … there was 12 chips in the bowl which works out at 29p a chip they tasted acceptable but felt it did not offer value for money. We had 2 coffees, a crumble & custard and a portion of chips which came to £16.99.

Amazing what a difference a change of management makes , food was lovely , nice portions all served with a smile , one of the few places left still serving a mixed grill , last time i had food here a couple yrs ago i swore never again but after hearing good reviews from coworkers how good the new management were i had to give it another try and so glad i did , will deffo be back again soon , keep it up and thanks for a lovely mixed grill.

Food was really hot and freshly cooked. New menu was good. Our server was Kirsty she was very helpful will definitely be back

Food presentation lovely Service very efficient from Karl All staff smiling Nice atmosphere

We are her for breakfast after staying in the lodge and the food was delicious! A great selection of cereals, yoghurt with fruit, honey etc. pastries and a broad selection of cooked breakfast options. We had a full English and it was well cooked, fresh and very tasty! Thank you. We will definitely be back

Stayed one night with a camper. Welcoming staff. Good food and lovely surroundings

Really good service, good food and our waitress kirsty was brilliant. Friendly and helpful and very bubbly

Lovely warm greeting, seated straight away. Plenty of time allowed to choose, new specials menus pointed out. Friendly staff. Food arrived in good time and was delicious! Staff attentive. Had a great night thankyou

Good food, slightly overpriced. On our visit staff got mixed up and had a long wait at the bar. Got free pudding due to wait.

Kirsty was amazing, very helpful and polite. Top service

Stayed here with the kids and had great time. food and the service from Kirstey was amazing and very accommodating with the children

Had a great few days and nights here very good manager and staff will definitely be back thanks for making the four of is very welcome..

Served by laura, great service. Could see how attentive with all the customers. Food was delicious. Cheers!

Good nights sleep ,bar staff very helpful especially Carl .

Stayed for work, room was clean and tidy, Karl who worked in the bar and on breakfast was extremely helpful and attentive

Waited 45min for a cooked breakfast. The food and juice ect ran out and had to wait for more bread, milk and orange juice, disappointed. The evening meal I could not fault… we again had a long wait (not enough staff?) but the food was fabulous.

Food was brilliant, service and staff also brilliant, especially Debbie :)

Fantastic, good pints and lovely food! My local 🍻 thanks Deb x

We went for Sunday lunch can not fault it It was one of the best Sunday lunches we have had presented lovely everything on the plate cooked perfectly Will definitely be back Kirsty our waitress was lovely and attentive

Very clean very nice people would stay again

Kirsty the waitress was very happy and helpful , 5 stars from me

Fantastic service from Kirsty this evening food was excellent too , will be back to back too have the outstanding service from kirsty again

Kirsty was the most amazing waitress. Upon her recommendation I had the most amazing meal which I could not be happier with. Her attitude made the experience very pleasant.

Really lovely roast dinners! Super quick amazing service and nice atmosphere would happily come back if we visit again. Thank you to Kirsty who served us!

Brilliant food and new menu , outstanding service from Phil and Kirsty

Staff really friendly and helpful. We stayed in the family room with only a few hours notice and we had everything we needed.

Have stayed 3 times previously and this visit was just as good HOWEVER, 1 star (would be 0 if I could) for customer service after departing.... on check out, they asked me to pay. I showed my receipt from hotels.com as I'd booked and paid through them. Was told all OK but the day after they took £75 from my bank account, very long story short, they refunded me £59. Another flurry of emails back and forth and I finally got the rest refunded. Fast forward 3 months and £17.50 was taken from my account, luckily I still had the email thread as the flurry started again. The reason I was told, is that management are chasing outstanding payments! I sent my email receipts again to prove I'd paid and 4 weeks later, I got a refund..... no apology just an automated message. Absolutely terrible customer service and I'm afraid we'll not go again as its not worth the hassle.

Great food and excellent service, would 100% recommend 😊

Lovely comfortable and clean room set up for 2 adults and 2 children. Excellent service on check in, and the restaurant is really lovely. Shout out to Kirsty for fantastic service each day!

Lovely atmosphere, warm friendly

Second time l have been in last few weeks and won’t be returning. Sadly the portion sizes are an embarrassment to the staff who have to serve it. The peppercorn sauce was an inch of tried up looking slop in a jug that drowned it. The lady explained there’s nothing they can do as it’s the standard item that they have to stick to. I would feel embarrassed to serve the few chips that came with each meal. We were all left speechless. Staff wise they were as helpful as they could be and simply l would say to Marstons you have a lovely venue, but you really need to sit and look at your menu for portion size and quality, because the price does not match what you serve.

What a little gem. Food was outstanding and service from Kirsty was even better. Paula was brilliant on check in. Perfect for a little break in Whitby!

A must visit if you are visiting the area. Highly recommend, friendly staff, warm and cosy.

I've not been to the Pennyhedge for well over a year. Called in today with family for coffees. Great, friendly service, thank you. We will be back soon.

Just spent two nights at Penny Hedge, the staff were lovely, nothing too much trouble, friendly, took time to chat with us making us feel welcome. We ate in the restaurant, a good choice of food, including vegetarian/vegan, at breakfast there was a selection of food for continental choice & the cooked breakfast was value for money. The location is handy for Whitby & surrounding areas. Would stay here again.

I realise that this bad review is as much to do with Booking.com as it is the Penny Hedge and again, rather Marston's fault and not the hotel, but l made a booking on line and payment was taken immediately, instead of 2 days before. I tried again and again to get a refund with no luck so cancelled. Maybe it's me, but there's no way l'm paying in full three months before l go.

I brought my wife here for valentines day. The food was excellent, and the service was just as good. We were seated next to the fire in our own little area too. truly magical night. perfect

Early valentines Meal lovely mixed grill and Chicken kebab lady behind bar was very friendly and young male very efficient. Thank you for making our evening xx

Great spot! Lovely atmosphere friendly staff,top quality food 👌 perfect for a couples outing, family's and friends . Looking forward to our next visit . Highly recommend.

Brilliant service, food was delicious and the new managers are doing a great job since they have taken over, we will definitely be back

We had another fabulous lunch at Whitby's Penny Hedge today. We took some friends who were visting and they were all very impressed. Service as always was excellent with the lovely Laura and landlady Deb. The food was served quickly, absolutely delicious and well presented. Plentiful choice and a varied menu. We had the two courses for £15.99, a really good price point.

We stayed here in our campervan. £15 per night, would advise ringing and booking as they only allow 4 vans at a time. Bangers n mash for tea was superb.

After a 40 minute wait for breakfast we was served totally unexceptable plates of under cooked bacon,,sausage mushroom and ash browns that tasted and smelt like dirty fat,, spoonful of cold beans,,had to ask for clean cups,,plates for the toast,,more hot water,,milk,,as was the other diners,,total shambles,,felt sorry for the staff as there was only 2 running the complete show,,just opened to the public with no extra help,,the cook should be ashamed even sending out what they did overwhelmed or not,,would rather have been turned away,,got an apology and didn't have to pay which I wouldn't have anyhow,,the poor lass even said herself it was disgusting and she wouldn't eat it,,we wasn't the only ones complaining,,we've eaten here before when we've stayed at the hotel and it was nice,,get more staff in there or shut it to walkins from the public,,I really couldn't believe what we was served,,needs sorting out ASAP,, not fair on the diners or staff

Have stayed here a few times over the years, basic rooms, but comfortable, good location for Whitby

Ordered food and a coke at 12.15 ....20 mins later no drink had to ask to remind them only to wait another 10 mins before asking again ( it was not busy ) food arrived 50 minutes after ordering pie and mash mediocre at very best !!! Safe to say I won't be back...

We had lovely meal, which was absolutely beautiful and the staff Kirsty, Paula and Laura was so friendly, polite and helpful . Will definitley be returning.

Lovely food, both fresh and hot. All staff were very friendly and helpful really made it a pleasant visit and will definitely be returning.

Friendly, helpful staff! Comfortable and clean seating area! Great menu and delicious food, would definitely return

Really clean and comfortable environment, pleasant staff and food was very enjoyable. Would happily return!

Just had a fabulous Sunday roast! The beef took me back to the olden days of true flavour. Service was excellent and the staff were very welcoming. Please don't hesitate to try this little gem if a restaurant.

Lovely place 20min walk from town food was delicious highly recommended will be definitely stopping hear again when I come to whitby next

If I could give this a zero star I would staff rude as soon as we come through this door food was apparently disgusting completely ripped off and from a family that never complains it’s disgusting needs shutting down when complaining one of the staffs was having ago at my 13 year old niece!say as far away from place as you can food sent back was sent back out as ‘freshly cooked food’

Lovely meal and great service by Kirsty.

An excellent lunch as usual yesterday at Penny Hedge. Vegan options for myself and my daughter available. Very well organised and spotlessly clean.Our waitress Laura finding time to discuss the menu at each table although extremely busy. Highly recommended

An excellent lunch as usual at Penny Hedge yesterday. Vegan options for myself and my daughter available. Very well organised and spotlessly clean. Our waitress Laura finding time to discuss the menu at each table although extremely busy.

Fabuloso lugar excelentes bebidas y comida, cambió la administración en lotes de Navidad, mejor un montón de estacionamiento y un lugar limpio espacioso encantador para ir.

Food was good. Had the chicken and chorizo kebab which comes on a flatbread normally but they had ran out. We were asked if we minded if it came on a naan instead. It was still really tasty. Service was good too. I'd recommend Penny Hedge although it's a little out of town and drinks are on the expensive side. We all had soft drinks with our meals.

Great lunch on Sunday! Great service and lovely atmosphere! Would recommend to anyone visiting the Whitby area 😊 Zach was great!!

Have been here previously and had issues with service and food. But it's under new management and we have tried again. Had Sunday dinner and it was pretty decent. Food was nice, hot and served in a polite and timely manner. Hugely improved. Thank you for a lovely meal. Will be back.

We had a lovely meal in the restaurant on a Wintry Monday night. Laid back music not intrusive. Relaxing lighting. Great attentive service from all staff especially Karl who anticipated our drinks refills.

Loverly place and easy walk into Whitby centre

“I had an absolutely fantastic experience at Penny Hedge! The food was nothing short of amazing—delicious, beautifully presented. On top of that, the staff were incredibly friendly and welcoming, making us feel right at home from the moment we walked in. Highly recommended!”

Went for lunch this week on my way home from visiting family and really enjoyed the meal! Fast and really good value.

Great service, kirsty was amazing couldn't do anymore for you asset to the team

I recently stayed at this budget hotel and was so impressed that I ended up staying an extra night! The room was spotless, and the bed was incredibly comfortable, thanks to the high-end Hypnos mattress—super supportive and perfect for a restful night's sleep. The bathroom was another highlight: a piping hot shower with excellent pressure, plus some lovely soaps that added a nice touch of luxury. However, I did run into a small issue: the hand soap wasn’t refilled after it ran out on the first night, even though I had daily housekeeping. It wasn’t a huge inconvenience, but it was a little surprising given the otherwise great attention to detail. The only other downside was the brown, dated decor, which feels like it could use a refresh. It's a bit stuck in the past, but honestly, that didn’t impact my stay much at all. Overall, the hotel offers incredible value for money, and I’ll definitely be back!

Came for meal with family brilliant service food was nice would definitely be back debs and Andy was great very helpful with my stay

Fantastic staff and lovely clean rooms

Always enjoy a meal and drink in here and Kirsty does all she can to make your visit a good one x

This my goto place, friendly welcome from the manager Debra and staff especially Carl and Paula. Highly recommended

The staff were very helpful and friendly and went above and beyond to assist as I was staying with a child.

We stayed in a cottage for 2 nights round the corner from the pub,we had our breakfast and evening meal here food was realy good quality with good portions not your usual weatherspoons rubbish . We had a 2 year old with us the staff kept her entertained while we had our food , Wish we had somewhere like this near us .

Fantastic place, staff amazing good food comfortable bed clean room all the staff was very friendly and professional

Nice friendly place with a good selection of food and drink, staff were excellent

Excellent place to visit. Great food choice. Atmosphere was very lively. Service was very attentive.

Visiting the area for a few days and had the Sunday roast which was so good, we came back again today and were served by the lovely Sue. Once again the food and service was excellent. Shame it’s an 8 hour round trip or we would come again tomorrow!!

There was a bit of a wait to be seated for our reserved table as there wasn't a host at the booking station. Staff were very pleasant, place was warm and inviting. Drinks were as expected. Menu was a little disappointing. No low calorie options for our colleague and no rump steak, but we managed and what we did have was lovely, thank you.

Lovely food and Great service . The manager Deb and waitress Kirsty are excellent. Food was delicious and very reasonably priced . Will definitely be back

Kirsty and Ellie was amazing today….best waitress sevice ever……will be back due to the amazing service alone!

Lovely food, had a pie and it was delicious and partner enjoyed his kebab. Nice warm, friendly and clean pub

Was lovely and warm inside, buttermilk chicken burger was lovely cooked to perfection would recommend to friends and family. New managers are lovely, good customer service!!

A cosy ,friendly atmosphere.We had Sunday Lunch. The waitress quickly showed us to our table ,she was friendly and polite .The food was amazing, well presented and piping hot .The new Management have done wonders in such a short time .We will definitely return .

Such a lovely pub. Nice and warm. Food was excellent!

Ideal location, lovely food and service! Will return!

Debbie was a wonderful help when deciding what to order! Not only this, but they were remarkably friendly and kind. I would recommend this pub to anyone looking for a wholesome home away from home.

Great pub, friendly staff and good beer

We called tonight with my elderly parents and their little dog. The service and food was excellent and we would highly recommend to anyone wanting a lovely meal out. The staff were very attentive and could not do enough for us whilst there making us feel very welcome. Thank you again we will be back.

Don't try to get breakfast there if you are not staying there. Checked in advance and saw food service times of 0700 to 1100. Turned up for Breakfast and a very rude man said it was hotel guests only. What a WASTE OF TIME. Go to the cafe at Dalewood Centre, 50 yards away instead. Great value food for a great cause. Open 9am to 3pm.

I cannot comment on the food as we never had any but a massive thank you to all the staff for making the place feel so welcoming. We were staying at the hotel with our son on a weekend before Xmas and it was such a lovely stay. Rooms were very clean and the staff was super nice. Rooms reasonably priced. Thank you once again.