Penny Hedge in Scarborough

Friendly staff, they were very attentive and helpful. The food was delicious.

The room smelt really musty on arrival, the bath had hairs in it. Only two mugs provided for four people! And a real poor selection of coffee tea and barely any sugar. The fan in bathroom didn't seem to work and the Aircon sounded like it had an electrical problem. The electric also kept turning off. Rooms are dated and tired. The pub also requires massive improvement with a lack staff and poor food, the breakfast ordered was barely warm and hardly any continental options it wasn't getting restocked regularly due to lack of staff and we all wanted to order a roast on Easter Sunday But it was unavailable Infact we couldn't even find anything available we wanted to eat. We were seated at 7pm and were still waiting for someone to come and take an order at 7:30, when none of our options were available on the app and no staff around to talk to we left and packed up from the hotel too. We didn't stay our second night because everything was unacceptable and such a disappointment. To top it off on our six hour journey home I became ill with a stomach bug.

Karl provided great service and overall the place is fantastic

Good food and fast efficient service by ellie

Stayed in Whitby last week, it’s not FREE, but a £15 charity donation to stay at The Penny Hedge. Good level car park in nice location with plenty of spaces, just outside of Whitby centre with access wide variety of shops nearby including Sainsbury’s and B&M. The real BONUS is 20% off food when stopping over at The Penny Hedge. We had breakfast, 2 x Full English, which was a decent portion, nice ingredients and well cooked. Plus hot drinks, juice & continental selection included for around £16. Served by Karl, he was great, really welcoming & friendly making time to chat about our travels, as he did with all customers. He even sorted us a few complimentary extras for our travels inc. boxed cereal’s and fresh pastries. Highly recommend if in Whitby.

Great food, and great service by Ellie

Great table service in a friendly, welcoming manner by Ellie

Perfect for chilled outings with our dog and 2 year old. Relaxed and very dog and baby friendly with kids activities outdoor play area and dog snacks and water bowls. Food is fantastic with a varied menu. All staff are lovely. Breakfast is great and such good value. Manager Debbie very friendly and accommodating. Our new favourite place for a stress free meals out away from the centre of Whitby. Thank you!

Good food, great server, thank you Ellie for the service!

All the staff at the penny hedge were brilliant went out of there way to help...many thanks to Debra and Paula excellent x 👏 😀 👍

The breakfast was excellent. We were well looked after by everyone it's a really friendly place. We didn't book but they did manage to fit us in we were not disappointed

The staff were so friendly and welcoming, Debbie and Laura were amazing and a credit to the company !!

We took our grandchildren away for a few days & from start to finish all the staff were fabulous, nothing was too much trouble. They are a fantastic team of people, very friendly & helpful. Would definitely stay again.

Lovely friendly staff. Ate evening meal and breakfast. Will definitely return. Staff helpful and attentive . Thank you

Service was exceptional. Kirsty looked after us until we left and nothing was too much trouble. She was amazing. The food was good. Not the best but decent value and decent food. Overall would def recommend A huge thanks to Kirsty

Great food, great service & extremely good value for money

Comfortable rooms and great breakfasts. Had a little difficulty with dinner the night before but management were able to handle it sensibly and kindly

No regard for presentation of food on plate, vegetables cold, garlic bread burnt - both returned. Appaling standard for the price paid

Very welcoming staff. Lovely breakfast. Great value for money.

Kirsty was lovely, very pleasant and polite and so nice when helping us decide what we wanted. We will definitely come again

Stopped in camper Lovely friendly land lady and land lord

Wow this place has massively gone down hill. Poor food and poor service. 'Lamb rump' wasn't even rump, was a couple of pieces of lamb steak about 40% of which was fat. The mini lamb and mint pie that it came with had never come close to anything resembling mint. Fish and chips, note, CHIPS, which per the menu were triple cooked chucky chips, were actually fries with a scabby broken fish. Nobody at any point came to check on our meals and even when the woman came to clear the plates (based on her prior interaction with the neighbouring table I would believe she was the manager) she never once asked about the food instead deciding to stand and just listen to our conversation. We used to visit this place often as the food was always reliably good pub food, never again. The worst dining experience I have had.

Absolutely fantastic staff and atmosphere. The food is quality and all priced within my budget. I love it here x💜

Called in on the off chance, excellent hospitality and a lovely Sunday Lunch. Generous portions, very tasty, quick service and very friendly staff. Will definitely return!

Called in on the off chance, excellent hospitality and a lovely Sunday Lunch. Generous portions, very tasty, quick service and very friendly staff. Will definitely return!

Very poor Sunday roast like it had been plated up and microwaved More fat than meat won’t be returning any time soon

Table of 7, Just got home from a lovely meal, very nice food and friendly staff. Will definitely be visiting again!

We stayed here for 2 nights, the rooms are comfortable and clean. The bar and restaurant is brilliant The staff are super friendly and the food is great.

Enjoyable dinner & drinks at a good rate.

Karl was really friendly and very helpful the breakfast was your average pub breakfast overall a really positive experience

Hemos venido a Whitby dos veces al año durante los últimos 5 años. Durante cada festividad que siempre comíamos en uno de nuestros pubs favoritos, el Penny Hedge, nuestra última visita fue en noviembre, cuando todo fue genial. Sin embargo, visitamos esta semana, ya que hemos estado en Whitby de nuevo, y nos decepcionó con los cambios. La comida no parece la mitad de agradable y algunos empleados parecen malhumorados y son groseros. Una señora recogió nuestros platos vacíos y parecía que éramos un gran inconveniente para ella, haciéndonos sentir un poco incómodos. La misma señora apareció con mis hijas pudin, se paró al final de la mesa y dijo groseramente: "¿Quién ordenó esto? " Antes de tirar el pudín delante de mi hija y alejarse. También nos sirvieron cerveza plana en 2 ocasiones y tuvimos que pedir una bebida fresca. En general, decepcionante para nosotros y no volveremos. También tratamos de reservar una mesa específica, pero no pudimos ya que no se puede hablar con nadie por teléfono, al final mi marido terminó viajando para reservar en persona, muy molesto.

Had a really lovely lunch served by Jarl. He is z credit to your company , helpfu , kind and professional.

Had a great lunch here. Served by Karl. Super helpful. Very nice location, relaxed atmosphere. :-)

very nice food also give out dog bowls spare glasses very very helpful

After ordering ice cream and waiting 25 minutes in an empty pub, we were told they didn't have the flavour we ordered. The bar service was fine but food is a challenge here.

Trabajando localmente por unas noches. El personal amable y la comida estaba en el lugar, muy sabroso! Volvería aquí de nuevo cuando vuelva a la zona!

Lovely place, our server Kristy was efficient and attentive. Food could've been better and service a little quicker but in general not bad.

Came here for a few days. First time here. Clean and tidy, friendly and helpful staff. Good food.

The food was absolutely amazing and presentation was really good staff was lovely and welcoming and really made to feel welcome

No impresionado. Personalmente me pareció que el personal que me atendió fue bastante grosero o eran las 9 de la noche, solo queríamos una bebida, el pub estaba vacío en un 80% lo que para un viernes por la noche me parece un poco inusual, pero esta era la primera vez en este establecimiento. Pero divago que mi pareja fue a buscar un asiento mientras yo compraba las bebidas solo para que nos dijeran que no podíamos sentarnos en los asientos elegidos porque no estábamos comiendo. Lo siento, soy yo siendo un poco exigente, pero me sentí como cuando a los fumadores se les dijo que no podían sentarse allí porque eres un fumador que finalmente terminó fuera, ¿es así como ninguno de los comensales están siendo tratados?

Great experience! Very polite and friendly staff. Amazing food and a nice atmosphere.

Vino hoy por comida y pocas bebidas con pocos amigos y no podía faltar al servicio, dos señoras detrás de la barra, eran muy habladoras y educadas. Siempre es bueno entrar en un pub con personal hablador que te hacen sentir bienvenido! El entrante de pollo pegajoso era genial y la hamburguesa aún mejor! El aparcamiento y la ubicación es una ventaja adicional. Gracias también a la señora de rosa, por añadir risas a nuestra tarde. Recomiendo encarecidamente y sin duda volveremos.

Great food and service Debbie was especially helpful. Great food and beer. Would stay again whilst working here

We were surprised all times were available book for Mothers Day 30th March for Sunday Lunch, we booked for 4:30pm. On arrival the usual greeting and being allocated a table was no longer a part of the visit. On ordering were then told there were no Sunday lunches left so ordered off the Main Menu. I ordered Pie and veg at £15.99 and think the picture speaks volumes. What seemed like frozen veg and frozen mash. The Pie wasn’t too bad but for £15.99 expected something a little better. On leaving we noticed a table being served Sunday Lunch, where the Manageress joined them. Clearly they had saved some back for special guests which was a little frustrating. I cannot understand how a normally very busy Marstons Inn would run out of all meat on a Mothering Sunday when it had apparently been very quiet. We used to recommend here to our holiday Cottage guests but not now. Most likely our last visit!

Well, what an appalling visit this time. We had booked online for a meal as we had travelled up all day. When we arrived, there were a few people waiting at the bar, a family at the reception booking into the hotel. There was a single member of staff behind the bar, and another member of staff seeing to the family at the reception. We waited at the stand, "Please wait here to be seated." we waited, waited, and waited some more. Eventually we left! Utterly ridiculous that there was next to no staff.

Lovely food, although Phil and Paul were very short staffed they remained professional and helped customers. May need to add additional staff particularly on a Saturday night. But we'll done Phil and Paul.

Loved Penny Hedge.Good value.Nice staff.

Enjoyed our motorhome stopover. Paul and the other bar staff were lovely and the food was great 😁

The staff are very polite and friendly the food is amazing and the place itself is spotless

I had a lovely visit to penny hedge yesterday, when I walked in I was greeted by Nicola who was very professional and she showed me to a table, lovely service and friendly staff will be back tomorrow it was that nice

Karl was super helpful and nice to see him in the morning after a restful night sleep. Accommodation was lovely and clean. Breakfast was great and anything you wanted they got you quickly

Loverly place to stay, staff very friendly Food very tasty Definitely come back

Just spent two nights at Penny Hedge, as a group of 10 celebrating a birthday! We come here every year at this time. The staff were lovely, nothing was too much trouble, all very friendly, and took time to chat with us making us feel welcome. We ate in the restaurant, the new menu had a good choice including vegetarian options. Breakfast had a selection of food for continental choice & the cooked breakfast was good value for money. The location is perfect, a pleasant downhill walk into Whitby. See you next year !

Excellent service , friendly staff , Paul was exceptional , was nice to see managers / owners making themselves present and also very friendly , food ordered and arrived really quickly , very tasty no complaints , will deffo be back

The staff very Freinley, Hotel clean, Brilliant Breakfast, Thank you for making our stay a good experiance

Our 2nd time here but won't be calling again as the staff weren't really helpful, we ordered 3 course, but we were told there was no soup and not offered anything else, after having our main meal we had to ask the table to be cleaned before our deserts and we were told they had to set empty tables first, when our deserts came they were not nice so we left.

The restaurant itself was very clean and friendly staff. However, the black coffee we ordered was weak ( you could see through it when lifted up on a spoon) and of a poor standard , when we mentioned it we were offered an instant coffee sachet to put in it which is unacceptable. Really the coffee should have been taken away and a fresh one provided. I ordered chunky chips and was given a portion which I thought was quite small … there was 12 chips in the bowl which works out at 29p a chip they tasted acceptable but felt it did not offer value for money. We had 2 coffees, a crumble & custard and a portion of chips which came to £16.99.

Amazing what a difference a change of management makes , food was lovely , nice portions all served with a smile , one of the few places left still serving a mixed grill , last time i had food here a couple yrs ago i swore never again but after hearing good reviews from coworkers how good the new management were i had to give it another try and so glad i did , will deffo be back again soon , keep it up and thanks for a lovely mixed grill.

Food presentation lovely Service very efficient from Karl All staff smiling Nice atmosphere

Food was really hot and freshly cooked. New menu was good. Our server was Kirsty she was very helpful will definitely be back

Stayed one night with a camper. Welcoming staff. Good food and lovely surroundings

We are her for breakfast after staying in the lodge and the food was delicious! A great selection of cereals, yoghurt with fruit, honey etc. pastries and a broad selection of cooked breakfast options. We had a full English and it was well cooked, fresh and very tasty! Thank you. We will definitely be back

Stayed here with the kids and had great time. food and the service from Kirstey was amazing and very accommodating with the children

Really good service, good food and our waitress kirsty was brilliant. Friendly and helpful and very bubbly

Lovely warm greeting, seated straight away. Plenty of time allowed to choose, new specials menus pointed out. Friendly staff. Food arrived in good time and was delicious! Staff attentive. Had a great night thankyou

Good food, slightly overpriced. On our visit staff got mixed up and had a long wait at the bar. Got free pudding due to wait.

Kirsty was amazing, very helpful and polite. Top service

Had a great few days and nights here very good manager and staff will definitely be back thanks for making the four of is very welcome..

Served by laura, great service. Could see how attentive with all the customers. Food was delicious. Cheers!

Stayed for work, room was clean and tidy, Karl who worked in the bar and on breakfast was extremely helpful and attentive

Good nights sleep ,bar staff very helpful especially Carl .

Food was brilliant, service and staff also brilliant, especially Debbie :)

We went for Sunday lunch can not fault it It was one of the best Sunday lunches we have had presented lovely everything on the plate cooked perfectly Will definitely be back Kirsty our waitress was lovely and attentive

Fantastic, good pints and lovely food! My local 🍻 thanks Deb x

Waited 45min for a cooked breakfast. The food and juice ect ran out and had to wait for more bread, milk and orange juice, disappointed. The evening meal I could not fault… we again had a long wait (not enough staff?) but the food was fabulous.

Very clean very nice people would stay again

Fantastic service from Kirsty this evening food was excellent too , will be back to back too have the outstanding service from kirsty again

Kirsty the waitress was very happy and helpful , 5 stars from me

Kirsty was the most amazing waitress. Upon her recommendation I had the most amazing meal which I could not be happier with. Her attitude made the experience very pleasant.

Really lovely roast dinners! Super quick amazing service and nice atmosphere would happily come back if we visit again. Thank you to Kirsty who served us!

Brilliant food and new menu , outstanding service from Phil and Kirsty

Staff really friendly and helpful. We stayed in the family room with only a few hours notice and we had everything we needed.

Have stayed 3 times previously and this visit was just as good HOWEVER, 1 star (would be 0 if I could) for customer service after departing.... on check out, they asked me to pay. I showed my receipt from hotels.com as I'd booked and paid through them. Was told all OK but the day after they took £75 from my bank account, very long story short, they refunded me £59. Another flurry of emails back and forth and I finally got the rest refunded. Fast forward 3 months and £17.50 was taken from my account, luckily I still had the email thread as the flurry started again. The reason I was told, is that management are chasing outstanding payments! I sent my email receipts again to prove I'd paid and 4 weeks later, I got a refund..... no apology just an automated message. Absolutely terrible customer service and I'm afraid we'll not go again as its not worth the hassle.

Great food and excellent service, would 100% recommend 😊

Lovely comfortable and clean room set up for 2 adults and 2 children. Excellent service on check in, and the restaurant is really lovely. Shout out to Kirsty for fantastic service each day!

Second time l have been in last few weeks and won’t be returning. Sadly the portion sizes are an embarrassment to the staff who have to serve it. The peppercorn sauce was an inch of tried up looking slop in a jug that drowned it. The lady explained there’s nothing they can do as it’s the standard item that they have to stick to. I would feel embarrassed to serve the few chips that came with each meal. We were all left speechless. Staff wise they were as helpful as they could be and simply l would say to Marstons you have a lovely venue, but you really need to sit and look at your menu for portion size and quality, because the price does not match what you serve.

What a little gem. Food was outstanding and service from Kirsty was even better. Paula was brilliant on check in. Perfect for a little break in Whitby!

Lovely atmosphere, warm friendly

Just spent two nights at Penny Hedge, the staff were lovely, nothing too much trouble, friendly, took time to chat with us making us feel welcome. We ate in the restaurant, a good choice of food, including vegetarian/vegan, at breakfast there was a selection of food for continental choice & the cooked breakfast was value for money. The location is handy for Whitby & surrounding areas. Would stay here again.

I've not been to the Pennyhedge for well over a year. Called in today with family for coffees. Great, friendly service, thank you. We will be back soon.

A must visit if you are visiting the area. Highly recommend, friendly staff, warm and cosy.

I realise that this bad review is as much to do with Booking.com as it is the Penny Hedge and again, rather Marston's fault and not the hotel, but l made a booking on line and payment was taken immediately, instead of 2 days before. I tried again and again to get a refund with no luck so cancelled. Maybe it's me, but there's no way l'm paying in full three months before l go.

I brought my wife here for valentines day. The food was excellent, and the service was just as good. We were seated next to the fire in our own little area too. truly magical night. perfect

Early valentines Meal lovely mixed grill and Chicken kebab lady behind bar was very friendly and young male very efficient. Thank you for making our evening xx

We had another fabulous lunch at Whitby's Penny Hedge today. We took some friends who were visting and they were all very impressed. Service as always was excellent with the lovely Laura and landlady Deb. The food was served quickly, absolutely delicious and well presented. Plentiful choice and a varied menu. We had the two courses for £15.99, a really good price point.

Great spot! Lovely atmosphere friendly staff,top quality food 👌 perfect for a couples outing, family's and friends . Looking forward to our next visit . Highly recommend.

Brilliant service, food was delicious and the new managers are doing a great job since they have taken over, we will definitely be back

We stayed here in our campervan. £15 per night, would advise ringing and booking as they only allow 4 vans at a time. Bangers n mash for tea was superb.

After a 40 minute wait for breakfast we was served totally unexceptable plates of under cooked bacon,,sausage mushroom and ash browns that tasted and smelt like dirty fat,, spoonful of cold beans,,had to ask for clean cups,,plates for the toast,,more hot water,,milk,,as was the other diners,,total shambles,,felt sorry for the staff as there was only 2 running the complete show,,just opened to the public with no extra help,,the cook should be ashamed even sending out what they did overwhelmed or not,,would rather have been turned away,,got an apology and didn't have to pay which I wouldn't have anyhow,,the poor lass even said herself it was disgusting and she wouldn't eat it,,we wasn't the only ones complaining,,we've eaten here before when we've stayed at the hotel and it was nice,,get more staff in there or shut it to walkins from the public,,I really couldn't believe what we was served,,needs sorting out ASAP,, not fair on the diners or staff

Ordered food and a coke at 12.15 ....20 mins later no drink had to ask to remind them only to wait another 10 mins before asking again ( it was not busy ) food arrived 50 minutes after ordering pie and mash mediocre at very best !!! Safe to say I won't be back...