Penny Hedge in Scarborough

In the past we have always been very happy with the penny hedge and have left good reviews. It was good quality and friendly and felt like a local rather than a faceless chain. However, our last 2 visits have changed our opinion. The old staff have all gone and they seem to have new staff. They are not as friendly and one seemed borderline miserable to be there. On the previous visit they didn’t have what I wanted which on its own didn’t bother me but my husband always has steak (medium to well done). The steak arrived and it was more like rare. Nobody came to ask us how the meal was and there seemed to be very little staff to do so. So he ate the steak but left some to show the waitress to which she replied well we can’t refund it if you’ve eaten it. We were not after a refund as yes he did eat it but we just wanted to give some feedback. On the second visit he had steak again (again nobody asked if the meal was ok) but this time the steak was more a lump of fat - over half the steak was fat. When the waiter came to collect our plates we told him and he said he would tell the chef. We had to ask what the chef said and apparently oh yeah we’ve had a few back tonight!!!!!! Overall the place seems to have gone downhill and we will be looking to find somewhere else next time. It’s a shame because previously it has been brilliant. If this had been 1 visit I would have said it was just a one off but because it seemed just as bad the second time unfortunately we will not be coming back.

Came for meal with family brilliant service food was nice would definitely be back

worst size portion of food ever 3goujons 8chips spoon full of peas felt hungry after leaving

A lovely lunch here again today. The staff are genuinely friendly and attentive. Plenty of choice even though my daughter and I are vegan. The food is always fresh and well presented. We can say without hesitation that the staff seem to go that extra mile to ensure visitors to the restaurant are made to feel welcome.

Steak was all fat and not cooked same through. Mentioned to staff and they went no steak expert no apologies and the friendliness of staff is non existent waited for over half hour for bad food. Had good poisoning from this meal. The server said didn't have a drink ordered even though can see it in the bar fridge

La comida era horrible el filete estaba lleno de grasa y arenoso. No se cocinó uniformemente raro / azul en un extremo bien en el otro. El personal tenía la actitud de no dar una. Le dijo al servidor que ella respondió bien que diferentes cortes de filete por lo que ningún Especialista. El personal nunca sonrió. La comida estaba fría y repugnante.

Después de una noche muy buena decidimos comer allí de nuevo. Nuestra comida principal fue buena, tuve el pastel de pollo y puerro que estaba sabroso, pero una extraña combinación de una salsa blanca en el pastel y una salsa de carne, sin embargo, me gustó. Me hubiera gustado un desierto pero la camarera desapareció y después de una espera bastante larga decidimos no molestar. Con todo, bastante decepcionante. En un momento dado solo había una camarera que se salió corriendo.

Absolutely lovely place, staff are very friendly and helpful, the food was delicious, there is even a doggie bar where you can help yourself to treats,water,and even a blanket. We were in a motorhome and only paid a donation to charity which is a lovely thing to do. I will definitely come back and would highly recommend it.

Excellent service from friendly staff and great value for good . Stayed in motorhome in carpark money goes to charity.

Another visit to one of our favourite places to stay, staff are always beyond helpful, we're always made to feel welcome, and the food is always great.

Visited for evening meal. First down side, no diet drinks available of any kind as they had an issue with the drink dispenser, plus only had Merlot wine and no Malbec. The service was excellent throughout and all are a credit to the organisation. Jason, although a young man seemed to be running things and made himself available when required. The food ordered was hot and tasty. Personally I had the lasagne with garlic bread and salad. The salad lacked a bit as it was just lettuce, no tomato, cucumber onion etc which is mainly why this is a 4 star rather than 5 star review. It wouldn't put me off visiting again as the place is clean and the food well presented. It is however a big dining area and on a wet Tuesday night not many customers are there.

Pedido cóctel de gambas. Antes era lo mejor, ahora las gambas reales reemplazadas por camarones congelados que eran como cartón para masticar. Las papas fritas Haloumi estaban frías y el glaseado de mayo había florecido y estaba apagado, se mantuvo durante siglos. Los pollos tiernos eran duros y tenían huesos.

We are local so don’t stay. We visit this pub/restaurant frequently and have rarely been disappointed. The service and food are excellent and at a reasonable price. The wine isn’t overpriced and a good choice available. Glenn and his staff are outstanding. So good that we are booked for dinner again tonight! Alison & Pete Thomson

We have been coming here since it opened, The lunch we had today was poor quality & the service was basic. The prawns in the prawn cocktails were frozen, the haloumi fries were stone cold & the chicken tenders had bones in. Front of house staff tried their best but the food quality really needs looking at. Price have gone up but the food quality has took a nose dive.

Lovely little find , we all met for a family wedding in Whitby. Lost was comfortable. Went to the penny Hedge for evening meal it was very nice, not too busy but we all were seated together. Would definitely recommend.😊

There is a lovely buzz about The Penny Hedge and I reckon that their Sunday Lunch is one of the best in the Whitby area. I am also well pleased that they stock Guinness 0% as |I hate to drink and drive and live in Robin Hood's Bay and travel to The Penny Hedge by car

fab place just love it great food and great service

Arrived late after a long drive. I suffer with PTSD and having to enter the bar of the pub to check in threw me somewhat but the man on check-in was super understanding and patient with me. We had booked twin room via a booking agent but it cake through as a double room and we had a double room. I rang to the bar and explained why I couldn't cope with a double room etc and the man said he would phone me back in 5 minutes after checking the available rooms out. He also said he would help with cases as we were up a flight if stairs, there is no lift and I had a weighted blanket in the case. He ph9ned back as promised and offered us a twin room by the door but he knew this would probably be too noisy for me and offered us a double room each as an alternative as there was an empty double room. He quickly.got us sorted and helped with cases and a comfortable nights sleep was had. Thank you for going above and beyond to support me with my disability when I was panicking and providing a solution for us. It was unexpected and was extremely helpful and understabding of you. Wish more people were like you. Thank you

Such a warm & friendly pub, we visited here with family for lunch whilst on holiday in Whitby. The fish & chips was delicious and the kids really enjoyed the sausage & mash. A must visit in your in the area!

Stayed for 1 night. Accommodation was Average, clean but some road noise close by. Had food and drinks on arrival, again Average. However, when booking we felt it was indicated that Breakfast WAS part of the price... It isn't .. and is extra if you eat, which is Approximately £9 each for the Full English.. Service was also rather slow. Nearly 20 mins from ordering to Breakfast arriving, but only 7 people in the restaurant at that time. Could do far better with the service.

This pub has an incredible menu! The steak and ale pie was cooked to perfection, and the beer selection was impressive. Friendly service and a cozy atmosphere. Will definitely be back

Waited 40 minutes after we had arrived, we saw nobody, ie no drinks, no nothing. The excuse short of staff.. NEVER again.

No staff.couldnt even book us into accommodation. Kitchen closed early .no staff.had to cancel 3 night stay.

Called in on the off chance of a meal. Was told by some spotty erk bookings only. And where only taking bookings from a hotel across the road. Very off putting to visitors. I shall make sure Marstons know about it ,and everyone I meet. Really good start to a week's break. Thanks sarcastically.

Very nice stopover, pleasant staff, nothing too much trouble. Lovely breakfast.

Good service for meal but staff never came to clear our plates after meal , and had to search for someone to pay our bill.

Was here for a few nights on Business. They really look after you here. The food and beer are good. I will definitely use this wee Inn when I'm back in the area. They even had a wee Laphroaig for us behind the bar 🥃 😀😀😀

With the gas not working at the penny hedge, and serving a limited menu. Me and my family still had a great meal time.

Friendly staff. Clean rooms. Comfortable bed. Clean bathroom with a bath. Pub is really welcoming. Nothing to fault really. Would definitely stay here again.

Phil the manager was working front of house when we arrived, To say he was arrogant & very unhelpful would be an understatement, our party was made to feel very unwelcome by him and that we where a hinderance to his day, on a plus side, 3 different colleagues served us food and drinks and where extremely helpful and friendly, maybe Phil should take a leaf out of their book in customer service, Our party are staying nearby and would have been repeat visitors every evening should Phil not made such an unwelcome atmosphere during our visit. It was obvious that our presence was not welcome this day with Phil even going so far as to say to our waitress - tell them that there are no Sunday dinners left when tables arriving after us where able to order these, Phil proceeded to be the most friendliest guy ever to other tables of local people making us feel even more unwelcome, Once we had ate & some of our party went to the bar to pay our bill, Phil quickly scurried away so that he did not need to interact with us again. I feel that I need to point out that at no point of our visit where any of our party rude or disrespectful to the manager so we where quite taken back by how we where being spoken to and treat. We visit the area after and this is the first time that we have ever had any issues at this establishment. I do hope that Phil seaks help with his attitude, arrogance, rudeness and general behaviours towards paying guests!

Clean large rooms with air con. Bar lovely and modern. Food good. Plenty of parking. Close enough to whitby for a nice 20 min down hill stroll.

Arrived this evening to a half empty restaurant. Was told they were unable to give us a table as they had to keep tables free for hotel guests and they were short of staff. What a joke. So much for northern hospitality! Will never be returning. Never heard anything so ridiculous in my whole life.

Fabulous food friendly service lovely food.

Menu change and no longer a rotisserie chicken pub made it different from previous visits.

We had a great time as a family at Penny Hedge. The place was clean, fresh, welcoming and relaxing. My children loved everything about it and wouldn’t stop talking about their experience. The rooms were spacious and fresh, and the food at the restaurant was great. Thank you for making our visit to Whitby a great experience.

Staff very polite, food very good and pub is very clean.

Very welcoming pub/restaurant.Close to Whitby. We stayed in the car park in a campervan the staff allows overnight stay with a choice of breakfast which is very good. The evening meals are excellent too. The establishment only allows two campervans a night with a small charge going to charity. Well worth staying for a visit and looking around Whitby .

We stayed 3 nights with our grandchild, comfortable beds, clean and quiet. Breakfast was plentiful and good value,

Not sure if this is for the pub or the hotel but both were fantastic

Was our 4th time stopping here had 4 nights here and ate here every night, food is bang on from breakfast to eating at night, rooms clean and comfortable, staff really good always helpful,polite and couldn't do enough for us!! Will be stopping again at some point!!!

The staff were lovely. The room was very clean and tidy. Everything was easy accessible. Check in and out was easy. Breakfast was good value for money.

Service was lovely atmosphere great but my meal was a disaster totally cremated

Suzanne served us this evening and the whole meal was perfect from start to finish.

Lovely meal. All of the family really enjoyed it and Suzanne our server was excellent. Her customer service was second to none and we'll definitely be returning to The Penny Hedge.

Have to say that this place has improved since that review five years ago. Been more recently, would recommend😁

Excellent stay in hotel, large car park, very clean, very quiet and staff very welcoming. Meals we had breakfast every morning. Was superb, you choose from menu. Evening meals and drinks Excellent. Half an hour walk into whitby, but buses available just outside hotel. Would definitely stay again.

Good choice of food and drink Friendly staff

Del extenso menú elegí bistec y pastel de cerveza solo para que me dijeran que como AYER era pastel y pinta noche no les quedaba nada! Elegí pollo y champiñones junto con puré cremoso de zanahorias de guisantes y sarna tout, la sarna tout apenas estaba cocida, el puré cremoso estaba pegado al plato y seco y el pastel era bastante agradable, pero parecía que fatima whitbread lo había lanzado en el plato durante un intento de récord mundial, los aros de cebolla se quemaron y mis compañeros cazadores pollo estaba seco y exagerado, siendo camionero comí comidas de todos los estándares de restaurantes, pero aunque un buen lugar y el personal era amable la comida fue una gran decepción.

Great freindly service food arrived really quickly and hot

Very nice experience from start to finish. Was informed straight away that there is a little wait for food, got drinks very quickly and ordered food quickly. The lady’s serving us were all very friendly and polite. The food was not too much of a wait to be honest. Overall it was a very good experience with lovely food and drinks. See you again!

Thank you Suzanne. Lovely service and food

Lovely atmosphere, Suzanne our server was amazing sorted everything she was awesome

Very friendly helpful staff, we felt very relaxed, lots of restaurants tend to expect you to be gone within an hour to free up the table, but no rush at all. Food was perfect, we all enjoyed it.

Came 30 mins early and was told was going to set up birthday banner for hubby but hadn’t had chance which is fair enough! Served by young lad with long hair, terrible customer service. Asked for limoncello spritz and hadn’t even finished saying it and he blasted out Got None!! Took our food order and I asked for the sticky chicken, again shouted out Got None, I was quite taken aback as you would of thought he would of said, I’m sorry we’ve got none. Food and drinks were ok, apart from Pepsi max came with ice and we’d asked for it without but wasn’t a problem. Wasn’t the best experience for a birthday and we were glad to get out if I’m being honest. Their response stated to email them direct but all I get is a mail server error so can’t contact them!!

Went at 9:15 for breakfast (empty in the restaurant)and got told we couldn’t eat there because we wasn’t residence at the hotel. Thus we had to go somewhere else which totally ruined our plan. What is annoying is that it said we didn’t need to book or didn’t need to be in the hotel on the website.

The location and the staff was good and welcoming. The food on the other hand was not the best. We all had sandwiches. They were a bit dry, and the blt chicken had some burned bits. The side salad was nothing more than some salad leaves with dressing.

£100 meal cheap cuts of meat cooked badly small portion sizes Wouldn’t recommend see pictures below 👇

Basic food but cooked well, drinks a bit expensive, 2 staff had not turned in for their shift so the 2 who were working did very well to keep up with the demand.

Good service, Sueanne is a very friendly server and checked we had everything we needed. very nice food, the Roast dinner is enormous and very tasty.

Food was gorgeous and reasonably priced

Had hunters chicken. Chicken was tough and not really much taste apart from the sauce .I told the waitress who said she would speak to the kitchen but unfortunately no feed back. Was there last year and foid was amazing. Sadly no this time .

Family of 17 persons and a baby. All our meals were pre ordered and all were served together, plates and food were fot any extras were quickly served. Staff were all lovely. A great Sunday treat for my hubbies 80th birthday. Thanks Glen your a star ⭐️

Wonderful food and staff. Fantastic experience will 100% be back

Nice place for a meal and drink you can also stay over in there hotel ajoying the pub very clean well stock rooms

Not used to these London prices on ales, I normally pay £2 a pint, like last week

Suzanne was the most polite waitress, food came out fast, spot on

Suzanne, our waitress, was kind,helpful and approachable.Would recommend her excellent service as well as the food which was very enjoyable

Had a lovely meal at the Penny Hedge, thank you Suzanne for such great service.

Lovely hotel staff were really helpful and friendly especially the lady on the morning of the 16th serving breakfast she is a credit to your company .breakfast was really good quality and the price was fab

Lovely warm welcome, all the staff are really efficient, speedy service. Food was excellent

What an absolute gem, well worth the visit. Place is so clean, beds were very comfortable. Breakfast was delicious, the service was excellent. Well worth a stop. If I had any negatives, it'd be that the bathroom needs a fan. The steam is causing some mold on the ceiling and an extraction fan would certainly help this. Also, was told that bar closed at 11pm but after dropping bags in room & coming back just before 10pm, the coffee machine had been cleaned and I couldn't have my drink. Had I known, I'd have stayed in the room.

Ran out of meat on a Sunday..... fries of all kinds .... only just warm, waited ages for our meal so didn't complain. Chairs are looking tired and some are srained and dirty. Staff are brilliant

We stayed here for my cousins 80th birthday. Glenn was so welcoming and nothing was too much trouble… thanks Glenn 😀😀

After a terrible experience here about a year ago we decided to give it a second chance. We weren’t disappointed. The service was speedy and friendly and the food was lovely. Good value for money and would definitely go again! Glad we gave the place a second chance.

Very friendly well priced could be warmer.Suzanne very friendly and helpful. All good 👍.

Good location 20mins walk into Whitby good food very helpful staff . Niçe clean pub

Suzanne was amazing today….best waitress sevice ever……will be back

Lovely place with plenty of tables inside and out. Super friendly staff and obviously devoted to good service. The food was lovely and service was quick. The place was clean and the decor was nice too. The atmosphere was really nice and everyone seemed very happy - maybe as England just won the quarter finals lol - Highly recommended. Give it a go if you are in the vicinity.

Called in for breakfast which was plentiful and fuelled us for the rest of the day. The pub was very clean and well organized with a pleasant atmosphere. Nicola was especially welcoming and helpful to us, so much so that we called that night for dinner. We will be back next time in Whitby thanks to the welcome offered by Nicola. Thankyou and see you next time.

Staff were really friendly and helpful and food was lovely will definitely be back

Excellent meal with friends. Would recommend this location to anyone looking for good food at great prices. Well done team.

Delicious mains and lovely desserts! ♥️

I'm a regular visitor to the Penny Hedge. As always the service is superb, special mention this time for Nicola for her fast efficient service.

Overall, we had a pleasant time.

Loved food, came back three times food was that good

Always really nice food and great service.

Lovely fod and service. Sunday roast beef a bit tough.

Attended Whitby for my daughters wedding. Penny Hedge was just superb for a 3 night stay .

Have been coming to the Penny Hedge for years, but first time I’ve written a view. We stay a few miles away in Robin Hoods Bay,but always visit the Penny Hedge for coffee. It is a lovely pub, with a good menu and lovely surroundings . Give it a visit.

Great service from Suzanne. Thank you.

Great meal out. Suzanne was a top server!

Nice dog friendly pub with helpful staff and great food

The buttermilk fried chicken burger was on point. Very friendly staff.

We stayed in the car park in our campervan. £5 a night, only 2 places available. Money goes to charity. Food in pub looked nice. Plenty of nice sitting areas.

Lovely and quiet sitting outside in the sun. Great food for all four of us. The cod loin on Specials was absolutely beautiful. Lovely staff as always. I've never had a bad meal here since it opened. Love it! Also great to have the 30% off mains offer.

We stayed 4 nights and enjoyed it every meal. Being coeliac i an gluten free but the breakfast they served was outstanding and Nicola was fantastic always on hand to help with a smile a credit to the company. It must also be said that the evening staff were also very good with Millie putting me at easy with the company gluten policy and again being outstanding. Abbey and the rest of the team made our visit a pleasure which we thank them for hopefully see you soon

Amazing all staff were great especially lottie would deffo return here thank you

Food and service excellent, staff very happy.manageress Lottie made friendliness with smile 😃

Lottie and Katey really looked after us will definitely be back!

Hotel excellent, lovely clean spacious rooms, easy to check in/out. Food was great at breakfasts, evening meal Friday night was really disappointing- advised busy and delay in food but no problem with that rather be told ahead off, mixed grills ordered x 2, 1 medium, 1 medium rare- left most of the meat as really overdone - steaks were well done but actually most of it was charred burnt- it was too late at night to start sending it back- but no one checked on us anyway to find out! Breakfast though completely different story really well cooked food and good continental selection- croissants fresh and tasty! Would definitely stay in hotel again and have breakfast but will swerve evening meals next time!