Pemberton's Carvery in County Durham

Now called the Charcoa Carvery since its refurb recently and I was impressed with the new decor which was luxurious and classy. The staff were pleasant and eager to assist and for all it was Sunday lunchtime there was no queu to get served and plenty of choice re seating arrangements for all we had not booked. I chose the turkey which was perfect and my family all had beef which they enjoyed. There was a good selection of vegetables (even salad if we had wanted it) but I did find it difficult to access the veges as there is nowhere to put your plate down and you need one hand to open the lid and another to serve the veges. Also the containers at the back of the vegetable servery were very inaccessible - this must have been designed by a very tall person with no regard for shorter customers and anyone with a disability or only able to use one hand would have been at a severe disadvantage. Also we never discovered the sauces until we returned to select our dessert as the sauces are set aside from the actual carvery and vegetable area. In the past you paid at the end and it was all the same price. Now you buy a ticket at the beginning but the meals are more expensive than the carvery selection so how do you know what you actually want until you are at the servery and by then its too late - you have either paid for carvery or paid for a meal so that is a strange set up I found. BUT getting back to the food and that was good, plentiful and hot. It is described as the 'ultimate carvery' and I think that is rather optimistic - its tasty and the ambience is lovely but a few practical tweaks in my opinion are needed. at the vegetable servery and make customers aware that the sauces are available. I enjoyed my trio of mini desserts and the assistant brought the hot drinks to the table when she had made them. A pleasant afternoon while the piano man played in the background.

We have been to the carvery here many times over the years. Unfortunately it's gone majorly down hill. I would now put it below the quality of a Toby carvery, something which costs significantly less and doesn't position itself as upmarket. Meat - ok but not the full offering, given it's a Sunday that's a failure. Mash - I don't know how you can do such a bad job. It was somehow grainy, not even close to smooth. It honestly gave me the impression of being rehydrated. Stuffing - super doughy, like it had too much flour in it. It was like a thick cold porridge that tasted vaguely of sage. Roast potatoes - must have been old or something. They were very hard on the outside and quite tough when you bit into them. Cheesy cauliflower - very little source, very little care taken when chopping them resulting in huge pieces. Not a deal breaker just an example of the lack of care. Gravy - I was scraping the bottom to get any. I'm assuming at some point it's refilled but it wouldn't get to that point in a Toby carvery, it shows a lack of interest in standards. Lastly, when ordering at the bar we had to interrupt about 4-5 members of staff chatting just to get served. It would have been great if some of those members of staff were spending their time improving the standards instead of doing nothing. As a customer who has visited throughout his entire life I am sad to say I will likely never return to this carvery. Note we drove 40 minutes to get there, going past many alternatives because of our fond memories. Oh one last thing, the price on the board is out of date. Meaning they charge you more at the till. I actually think that might be against the law.

I have to agree with many others here that the experience was poor. Came for the carvery with a large, pre-arranged, group but only a choice of beef or turkey. No one had the turkey but those ordering beef were given a few pieces cut wafer thin, it was disappointing. The Yorkshire pudding was dry and not worth the space it took up on the plate and even lashings of gravy did not help. I gave a second star because the Cauliflower Chees was at least cooked properly. I'll not be coming back.

Expected the best but got the worst carvery ever Only two choises of meat when there was supposed to be four, the cauliflower cheese was raw it was not cooked whatsoever and swimming in liquid definitely not a cheese sauce The Yorkshire puddings were inedible and tough and overcooked the gravy was runny. The deserts looked okay. I chose apple crumble and custard but it was clay cold. The drinks were expensive l was charged £10 for a glass of wine I don’t get out much and was looking forward to a nice treat with friends Won’t be going back there again

Name has changed to Charcoa we had the Carvery. The menu advertises 4 meats but only 2 were available which was disappointing. Mash potatoes was burnt and stuck to the serving dish. The veg was alright. The desserts are not only a rip off but the selection was dire. One or two members of staff certainly need a course in politeness. It will be a long time before I return to this establishment.

Disappointing carvery, nothing like of old, miserable Yorkshire pud. Tough if you don't like watery beef gravy, nothing else. Cold meal sent back to be reheated. They couldn't care less. Shame! Won't be back.

Dry meat even though the lovely lady who served us changed the joints. Overcooked vegetables and totally inedible Yorkshire puddings. Overall very disappointing.

I find it difficult to express how truly awful the experience was. There was a very small piece of beef and possibly pork left at 12.30 when we were supposed to be eating. They had some Yorkshire puddings and some mash. I ended up with three minute slices of beef ,cold on a hot plate and served myself some salad. There was one lad serving. I think there was moussaka on show,dreadfully overcooked ,ditto two lamb chops and something else unrecognisable. Yes there were waiters clearing up but old people with shaking hands carrying plates dripping with gravy. It was so yuk. People paying good money for this and they say there is a cost of living crisis. Oh and if you wanted a sandwich or soup there was a 45 minute wait.

Had not been here for a while and was persuaded to go again. On arrival it all looked the same so went to the bar for drinks - very expensive and limited beer choice as no real ale. On to lunch and the carvery had a vey uninviting display of meat and other dishes. Chose beef but no roasties and no crackling for pork eaters. Vegetable choice limited and just the cheaper vegetables used and all this for £13.95. The beef was overcooked and tough and at least our dogs ate it as there was plenty left from our table. Overall tired and dated surroundings, poor quality food and not value at all - avoid as there are lots of good places for Sunday lunch in Durham

We stayed in the hotel for 14 nights and though we like to eat in different places we ate in Pembertons 4 times, once I had a roast dinner and 3 times lighter meals - soup/sandwich. The trick with the carvery is to look at the meat before you order. Sometimes it has been sitting there for a while and is best avoided but the roast I had was very good - nice meat, not dry or tough and super quality vegetables with a lovely Yorkie. The hot meat sandwiches / stotties were very nice (again have a look at the meat first) as were the cold sandwiches. The homemade soup was very good.The quality of the coffee was variable as some of the staff haven't been trained to make a cappuccino for instance and I had to send one back. The staff are all very helpful. Sometimes it gets a little noisy with large groups of male golfers which can be off putting.

Being going to the ramside carvery off and on for the past 30 years, and is usually good, but has never really been the same since the wonderful Belgique Chef retired many years ago. Took my family for Sunday lunch, and can only describe the food and service as shocking! My wife and I had the roast beef which was as tough as shoe leather and totally in edable. There were no carrots or roast potatoes left so had to make do with what was left. My daughters pork was full of fat and undercooked, and my sons turkey was dry and overcooked. Complained to staff (all very young and inexperienced with no customer care skills). She said she would contact the manager. She then summoned back to the till after a long wait to arrange a refund by the manager, who made no eye contact are offered an apology!...Needless to say we won't be back until there's an improvement.

The meat was not of great quality. The turkey looked and carved as though it was boiled in a bag . it was sat on a dish of water. the salmon didn't look very tasty either. The mashed potato was ok as was the turnip, but the rest of the veg was moderate. the desserts were nice. we will waait to hear of improvement before we go again.

The room is huge and very dark. It’s all self service no table service even if you aren’t having the carvery. We ordered sandwiches plus a portion of chips, sandwiches arrived but we had to ask for the chips. My beef and horseradish sandwich was in parts very chewy and the beef hadn’t been trimmer properly The whole thing smacked of school dinners or canteen dining

Diabolical Having dined at Ramside for many years it will be a long time before we return…we dined there a couple of months ago and thought maybe they were having a one off bad day.. no it was worse this time. The carvery was diabolical, we arrived at 6pm..there was one dried up yorkshire pudding, a dried up tiny end of Turkey, a half raw piece of beef and some dried up offerings in casserole dishes…looked like they had been sat under the heat lamps for hours..we had to wait for the chef to come to serve us even though the place was two thirds empty..I asked if he was bringing any more meat, Yorkshire puddings etc. he said yes..so we ordered drinks and took a seat..we waited and waited..there was no sign of any food coming out, after trying to find a member of staff I eventually spoke to a waitress and asked why there was no food available at 6pm on a Saturday evening..her reply was there was plenty in the kitchen they just don’t put it out..so we waited then eventually went back to the carvery..waited another 5 minutes to be acknowledged by the chef..I asked when the meat etc. would be ready as he said he was bringing it out..he very rudely replied “oh no I didn’t… and it’s going to be another 20 minutes” by this time it was nearly 6.50pm..I asked if I could speak with a manager..after waiting another 15 minutes and excuses to why he wasn’t available we left..I left my name and number for a call back and I’m still waiting. We went to an alternate establishment at Metal Bridge..we had a lovely meal..plenty of staff, plenty of fresh food..served quickly. So if you go out for dinner on a Saturday evening give the carvery at Ramside a miss..unless you don’t want to eat till over an hour after arriving or longer..staff running round like headless chickens..no experienced staff to be seen…rude chef. What should have been a relaxing evening turned out to be anything but.

Hayley was amazing, Dede, was my second favourite, the slides sets are really good and well worth a visit. If I was to return, I would only come back if Hayley was promoted to at least assistant manager.

Lovely food. Lovely service. Nothing to much trouble. Great atmosphere. Clean . Very enjoyable xxxxxx

I would tell my friends to avoid this at all costs. The carved meat was cool to cold, the veg consisted of sliced white cabbage (ready for coleslaw?) sloppy mashed swede and potatoes, the roast potatoes were almost inedible, there was no green veg - not even peas - and the gravy was like brown water. At least the carrots were edible. The only saving grace was the coffee (Illy) which couldn't be spoiled. Never again, and an enormous waste of money.

if you like shoe leather meat and rost potato that wouldn't be out of place on the nearby putting green this is the place for you absolutely horrifc

Tried this two nights running, never again, burnt grossly overcooked meat, beef could be used as shoe leather, and the other joint which Chef said was Pork (was actually gammon!!), but completely burnt and dried. Roast potatoes, left out completely tasteless, and dried out rock hard. Stuffing with no taste at all, just a mush. Yorkshire pud cremated. Choice of veg, mash like prison slop, cabbage completely white, again no taste. Carrots that actually tasted like carrot but boiled to death. Gravy like brown water. I thought breakfast might be better, but same again all burnt and dried sausage and bacon that looked like cooked in a incinerator. Mushroom that were raw etc etc. if you like toast, top tip give 20 mins notice in toaster, would have been quicker with a box of matches! Selection of fruits is good 👍🏻 Complained at both Carvery and at Breakfast, but was met with a shrug, and comments like “Oh Ok” On check out was hilarious, I was asked everything Ok?, when I mentioned the food in Carvery, the receptionist never even looked up but just said “enjoy your day” almost like a AI Robot 😂

cavery was ok meat was dry and yorkshire puddings had been on the hot plate to long been here twice before bit of the same not a great variety of vegetables to choose from menu needs overhauling i think with a little bit more variety on the vegatbles instaed of cabbage turnip and mashed potatoe and also had to wait of a chef coming before we were allowed to carve our meat on the plate

We had a Carvery today for my Daughters birthday all the meals were absolutely appalling we arrived at 12.45 so would have thought the Carvery would be reasonably fresh and full of flavour. The whole meal was bland and tasteless and disappointing. Will never go...

I truly dislike leaving adverse comments, but for rewiews to be of any use to future diners, I felt it correct to do so on this occasion. On behalf of our party, we give a very generous 2 out of 5, and have to agree...

Not been to Ramside Carvery for years so decided for a little jaunt out to take mam for mothers day. Years ago it was the in place for carvery and always welcoming with great food. Sad to say not the case with either today. Firstly...

We went to ths Carvery for weekday lunch. The food was OK, but no better than standard pub grub, but the service was appalling, in fact non-existant! We were never greeted, or welcomed at all. Ths staff were unhelpful, surly and rude. Ths bar staff...

Just had a mediocre carvary at ramside and left some of my dried out turkey put it in a napkin for my 2 dogs (they’re not very choosy) and the waitress informed me that if I was taking it out of their premises I would...

Stayed here for a recent work trip, the hotel was ok, bit dated but I would never eat in the Carvery if you paid me again. I ate at 5:30, carvery is from 2-10. The chef grunted when I asked what was best, so went...

Despite the recent poor reviews we decided to give this a visit.any items were unavailable. No salmon on the carvery and no obvious vegetarian option. Vegetarian options on the sandwich menu poor too. No stotties available with the hit roast sandwiches. If it hadn't been...

This was by far the worst carvery I've ever had. Don't waste your money, go to Toby Carvery instead. The staff were rude and unhelpful. The carvery meat and potatoes were cold and dry as old leather. The pizza was burnt. The cutlery that we...

Called again for a catch up with friends ,as we did last Thursday , we made a point of saying carvery was cold and how cold the pemperton restaurant was eating in our coats which really isn’t comfortable eating , as stated our weekly catch...

Not a wonderful experience. The food was luke warm. I and my partner each had roast pork. It was fine as a cold meat but this was meant to be a hot buffet. The roast potatoes were dry and had little taste. They barely looked...

We are staying in the hotel for 2 weeks so thought we would give the carvery another go. We came last year and the experience wasn't great. The first thing we did was check out the meat and it looked quite fresh so we had...

Have not been to the Ramside for a while and normally eat in the Rib Room - but we had been promising ourselves a visit to the Carvery for a while. We visited around 1.30 on a Monday - very quiet but staff immediately called...

Terrible tasteless food and zero customer service - will NEVER go back there! They do not use seasoning, gravy tasted like water. The apple sauce was the best part of the meal. Absolutely disgusting!

Sunday Dinner was nice but selection of desserts was quite poor. We asked what warm desserts there was and was told there was only Sticky Toffee Pudding and custard… we ordered and unfortunately (a while later) we were served cake and custard which was barely...

I wish I'd read these reviews before eating here. I had a prawn cocktail starter, and I swear the prawns were defrosted under running water ,hard and tasteless .Followed by mixed grill blackpudding was sour ,sausage raw in the middle ,chicken had the sour taste...

No service had to find person for service which took 30 minutes then rude Food was very poor couldn't cut meat let alone eat it Shocked how poor this restaurant was in such nice surroundings

Very disappointing. Food was lukewarm and just average. Service was slow and half-hearted. Everything is looking very worn, not particularly clean, and not cared for. The staff could use some more training ( in my opinion) on how to fix issues, cleaning and to look...

Arranged for afternoon tea and arrived 10mins before booking time. Waited 30mins and still no drinks, manager had to oversee the matter and arrange staff to address the problem. Drinks finally arrived by staff member and requested more tea, coffee only to be told they...

nothing special,staff never smile.food luke warm .fridges on the back wall are filthy dirty .not one experienced member of staff just all young kids serving you

Visited the Ramside yesterday for their carvery. As always the Ramside is a pleasant place to have a meal and drink but the quality of the carvery was dreadful. First of all the staff in the dessert/ coffee area had to shout for the meat...

We have been to ramside for multiple occasions for food in other areas Thai, rib room and always delicious so thought we would try carvery today. Absolutely dreadful !! We usually go to a chain pub for carvery but thought we would try here thinking...

Stayed in ramside hall on overnight spa break. Spa absolutely fantastic. Carvery however let the hotel down badly. Meal was luke warm at best. Roast potatoes were extremely hard. I expected a lot better from Ramside Hall.

Husband and I have dined twice in the last 2 months in the carvery and we’re not disappointed. Meat was tender and plentiful along with good choice of veg. Yorkshire pudding ok but too crispy for me but I still did not leave any!Gravy boat...

So first the positive - the surroundings are lovely as you drive up but unfortunately that’s where it ends. I’m sure in the 70s it was a high end establishment but now it is tired (door locks in the toilets broken and no soap) The...

We were staying at the hotel and gave this place a go. The premises are reminiscent of a run down pub that hasn't seen a clean in some months. The smell from the toilets is pervasive. We had the carvery dinner and to be fair...

This is not the first time we have had a dreadful meal at the carvery. We've been there about six times and six times the carvery is the same. Dreadful. You might just wonder why we keep going back. The reason is the ambiance it's...

Breakfast was not the best bacon was all dry and the sausage was absolutely disgusting I think a change of supplier maybe be to think about. The eggs and toast was also very nice, again spoilt by the tasteless butter. Anyone who manages this could...

If I could rate Pemberton’s a zero I would. The food was absolutely vile - despite it being after 6pm the car very was seemingly leftovers from lunchtime, dried up, lukewarm and tasteless. We left more than we ate. The staff were uninterested and barely...

Visited today in the knowledge that the price of the carvery was probably too good to be true. Never a truer word spoken in this case. I never leave a roasted potato or a parsnip (ever!) but today was a first for me!They tasted awful,...

Visited the carvery last night (Sat 21st aug). While the amount of meat was plentiful, the beef had little or no taste. The roast potatoes were so hard they were inedible. I noticed that every finished plate that went passed us had the roasties uneaten....

It really could not be any more than a 1. Id give it 0.5 if I could. I have no idea how this place is part of a 4 start hotel. I wouldn’t even feed my dog some of the food i saw and was...

We took my parents to the Pemberton carvery restaurant for lunch. The scampi was over cooked, the chips must have sat under a heat lamp for over an hour and were hard, the beef was dried out but the pork was tasty, the roast potatoes...

I asked for roast pork, which the chef cut the thickness of a pork chop - why didn't he cut the meat into slices, and my partner, asked for roast beef and that was also cut into one thick slice and was very tough. How...

We arrived at 7.00pm on a Sunday evening . It's a long time since we visited the Ramside Carvery because it was so bad ... this time as we were passing we thought we would try again in the hope that it had improved. It...

We recieved an afternoon tea voucher as a gift for an anniversary. I booked online and added the gift voucher reference. Tea was served in an area next to a busy reception and sadly I can only describe the food as bland.,apart from the scones...

Although advertied as a buffet carvery you have to be served by staff due to Covid restrictions. Totally understand that and accept the reasons behind it , however .. 1) Advertise the fact the buffet is NOT self serve 2) At least employ staff who...

Unfortunately, when we were at this hotel, the Rib Room Restaurant was on both nights fully booked. We had to eat somewhere and ended up in the Carvery. Very limited choice and no clean tables.

We've visited the carvery on many occasions before the 'lock down' and found the food and service variable. Sometimes good, sometimes bad. However, having now seen in the local press that the establishment have been given the lowest possible hygiene rating I will be reluctant...

Visited with my wife at approx 4pm. Special offer of carvery meal and choice of pudding for £9.95 (Eat out Mon - Wed reduces cost by 50% ). Not many staff but friendly and helpful. Track and trace form provided to be completed. Social distancing...

No staff on door advising procedure no signage no track and trace everyone in carvery restaurant wandering around- queue to be served now - nobody there to serve - food cold by the time you are served paid and back to table-food gone downhill -...

After months in lockdown the Pemberton carvery @ Ramside is open again. A little different to before but still as tasty and plentiful as before. Meat served by chef, veg or salad served by the waitress but no complaints about the portions. I chose salad...

I have just visited for a carvery with our family and found the staff to be rude and patronising. Poor signage stating what is and isn't open. We had to approach the staff, poor customer service. Won't be back.

Had carvery lunch here on Sunday, the roast potatoes seemed to be of the frozen type the carrots were rock hard along with the cauliflower,the peas were mixed in with the carrots, the Yorkshire pudding were OK, but I've had a lot better for a lot less £11.95, not worth it in my opinion. The cost of the drinks weren't cheap either over £11 for 2 cokes lime & soda & a pineapple juice. Won't be returning.

Recently attended for lunch and a drink. On arrival I went to the toilets and there was no soap left. Washed my hands the best I could and went to see one of the staff (who happened to be the manager) to report this. An...

My friend and I love the relaxed feel of the carvery. Shame about the food. The meat is always beautiful. But the veg is cold, not warm cold. Why oh why does management continue with this out dated carvery. My friend and I tried the...

First time visit today ( Sunday) Positives Beef was plentiful and flavoursome ...That’s it for Positives....Negatives If you like your Veg frozen out of a Packet ie,Roast Potatoes..sliced carrots and Peas then you’re going to like this Menu...Chef needs lessons on How to cook FRESH...

Haven't been for a while now but wife wanted to give it another go, attended around 5pm and the guy at counter (wouldn't call him the chef) put a good amount of meat on the plates along with a large Yorkshire pudding brought out fresh, (good timing) then on to the veg, shredded cabbage (warm but dry) cauliflower cheese, (sauce was insipid and not much there, cauliflower was rock hard and almost raw) carrots and peas, (barley warm and again, carrots were literally rock hard and raw), mashed potato and turnip didn't look appealing so didn't get any, gravy however was boiling hot, thick and tasty.This reminded me of why we hadn't been for a while as not much had improved and probably won't until the cooks actually boil the veg for a while instead of just threatening them with hot water.Like another reviewer on here, I feel Ramside could (and did once) do a lot better, feels like they are now living on the reputation of the past

The mince in the mince and dumplings was almost non existent, smothered in peas. My friend’s steak pie offered only four small pieces of meat. I have eaten here many times and commented on the consistent high standards. Today, however, I wondered whether the company accountant had stepped in and suggested a way of saving money by putting less meat in meat dishes. As ever, the vegetables were very good. Chef offered apologies but no explanation.

Had lunch there today. I had the so called steak pie, which was almost devoid of meat. Very tasty gravy, carrots and turnip but only four tiny scraps of meat.My friend had mince and dumplings, but this consisted of mainly peas, clearly used as a cheap filler. This “carvery” meal is not cheap and we felt it was very poor value.

I would not recommend going here, the staff are less than helpful and very slow at clearing plates. The format is old fashioned and the vegetables on the buffet only just warm, cutlery wrapped in small serviettes and don’t look very smart. This has really gone down hill since I was last there and will not be returning again

Very nice carvery, quality & quantity with good choice of drink, service excellent and a competitive price you can’t go wrong! Definitely will return

We visited this carvery for the first time, fairly early evening around 5pm. Meat was lovely, good salad bar too, veg was kept very hot with tight lidded pots. Separate pudding counter with good selection, including hot puddings and coffees. Good spacious seating area, although it was quiet at this time I can imagine a good atmosphere when more tables are full, as there is a bar area in the restaurant and a piano for live entertainment. They were just setting up as we were leaving. Extremely good value, and nice to have that offering in an upmarket hotel.

Very good value, we had the special , 2 for £10 deal lots of choice I don’t eat meat but I do like fish so I had the salmon ,hubby had the pork which he enjoyed.loved the decorations ,the Christmas tree was stunning reaching the ceiling quite amazing.We do like the Ramside it’s a lovely setting and easy access from the motorway .we are going back for Sunday Lunch

I have just paid £11.95 for a plate of tasteless insipid mush.

Out of choice chose to eat here from the carvery- other cooked offerings available- for 3 out of our 4 night stay. Reason- meat very good and well cooked plus importantly a great selection of vegetables. Staff friendly and helpful.

Wonderful food at the carvery, with good entertainment. Excellent place to stay and relax. The rooms are excellent and well appointed with most amenities.

A fabulous slice of Beef and another of Pork, badly let down by lukewarm and over cooked vegetables. Desert was great.

Staying at the hotel as part of Sunday Driver deal which included a carvery in the Pembertons. Enjoyed the meal, choice of meats on offer, plenty of veg. Reasonable puddings on offer.

Have never been here before and came with friends for the early evening special. I was very impressed as I thought it was good value for money. I had the ham and turkey which both meats were lovely. Not a huge variation in veg and no roast potato, which I would expect on a carvery, however there was plenty on my plate and the yorkshire pudding was huge. Tasty gravy too. I was spoilt for choice with dessert, and went for the marshmallow with blueberries. It was fab and I was given plenty cream with it too. Staff were pleasant and attentive, so all in all I thought it very good and will be back.

Came here with my friend. First, the waitress was really rude to us the moment we walked in. Hadn't booked, wanted a table, she was clearly very irritated. Great start! My friend ordered a glass of wine. The choices according to the barman, "Italy, Argentina, New Zealand." Unbelievable lack of training / knowledge. My cocktail was served with ice cubes in it because the girl couldn't use the mixer. Said, "Oops sorry" as the ice cubes came flying out of the cocktail shaker. The carvery buffet area looked unclean and disorganised and the man serving was miserable. The fish and chips were awful - swimming in oil, loads of batter and little fish. The place smelled so strongly of cooking and oil that I couldn't wait to have a shower and put my clothes in the washing machine. Plus, the doors at the entrance and carpets are dirty. Couldn't wait to get out and will not be back.

We used the carvery which offered a good choice. The food was good at a reasonable price with early evening deals.

Ramside is brilliant in most respects (see my review) but the carvery is a huge disappointment. Think ‘motorway service station’ and you’re not far off the mark.

There are some restaurants which remind you how far the UK catering trade has come since the dark days of the 60s and 70s. This carvery is one of them as one enters the brown and slightly sticky world of the transport cafe circa 1970. A disused gambling machine in the lobby sets the tone for the whole depressing experience. The table we sat at, and others nearby, were old, chipped and dirty and the menus on the table were a microbiologists dream. Best handled with surgical gloves. The couch-style seating has had years of culinary adventures and wears its stains with pride. The carpet was strewn with food detritus, presumably from lunch time or previous years.

Well what can I say, our first visit to Ramside for a meal and I always thought this to be a good high class establishment, wow how wrong can you be, on entering building the door glass hadn’t been cleaned for weeks, the entrance dirty, going onto the suites my god, yes there had been a wedding on previous so allowances made for that but the decor is dirty dusty, I wrote a in the dust on one table. White stains on wood tables, torn wallpaper dirty carpets. The pemberton suite is where the carvery is served, the tables were grubby sticky and my god the carpet needed a dyson or 6, the serving area is grubby with a strange food object under the oven on the floor, looked like a breakfast sausage, oven doors all marked and the vegetable serving area messy and lids broken, saying that the dinner was hot and quite tasty, coffee overpriced st £3.50 and not served with a biscuit!!!!! We decided to have a dessert, big error , served in a very small cereal bowl with cake sitting on top of sides and the pouring cream sitting below, looked as appertising as their cabbage!!!!!! Not cheap at £4.50. Will NOT return and glad we were not staying overnight like our couple we were with, they had rejected their first £130 room. Like the saying goes don’t judge a book by cover well this one was a bad disappointing read

This was our second visit for lunch in a matter of weeks. On both Occasions we had our 4 year old grandchild with us. There is absolutely no provision for children’s portions and both times we had to get a huge pizza for the 4 year old. The first occasion we paid £2 less for the pizza than we did today! Today my husband was told if he had the carvery then the child’s meal would be free so he ordered it ( he was going to have something else) after ordering a member of staff came and said that the children’s meal was not free, that offer didn’t start till 3pm so we had to pay £9+ for the pizza which is far too big for a child.

Chose this venue because of it's lovely setting.You pay extra of course but if the service and food is good then fine. However today the length of the queue was long and never cleared all the time we were there.The cook cutting the meat was very slow and served the smallest amount of meat ever known, and never smiled once.Smile..speak.. serve that's the way to do it.The lids for the veg were broken.I'm afraid you need to up your game!!!!

We often go to this Carvery at Ramside Hall and it is always brilliant. Lovely roasts, salmon, cottage pie, curries and more. It's a 2 course with a good choice of desserts.

Met old work colleagues for lunch, they had travelled quite a distance.

Lovely location for a meal, lots of space,choice very good lovely friendly staff puddings tummies we will be back

First impressions, rather dated and worn out furniture. We both had the carvery which was lovely. The service could be a lot better, no staff on the counter for carvery, no table service for drinks, had to wait for custard ice cream machine not working.

the carvery was warm and the food had been there for a while and was tasteless. Next time we ate from the menu and had fish and scampi which was delicious and hot. No table service for drinks so best to get drinks first before getting your meal

Good carvery fabulous selection good service comfortable surroundings and very good entertainment. Thank you for a lovely evening

The carvery offered a good choice of meats and alternative dishes, as well as a reasonable selection of vegetables. All were fresh, hot and nicely cooked. Unfortunately, no salmon was available on the day we visited. However, a bonus was an excellent selection of salads for those who were watching their weight after the festive season! The staff were friendly and helpful. Our group included young children and the informal atmosphere was ideal. Not particularly cheap but reasonable value for money and less costly if you visit later in the afternoon.

We went to the carvery on New Year’s Day. The room itself was quite dark and the furniture was unclean and seating shabby with stains.

Let’s start with what you encounter as you go through the entrance. As you walk in, there is a strong smell of urine and toilet products emanating from the bathrooms which are accessed through the entrance hall.

While staying at Ramside Hall we decided to try Pemberton's carvery....and we weren't disappointed. The quality of the food was very good and it was also very reasonably priced. Between 3-5pm there is a two course offer for less than ten pounds, fantastic value !!! Would definitely recommend.

Visited for the 'curry night' with high expectations (oh yes the Ramside, first class, how many curries will there be to choose from, rices, nan breads chutneys popadoms prawn crackers, oh bliss!)

Had Sunday lunch here today and it was amazing. The beef was the best we have probably had on a carvery. The Yorkshire's were delicious as was all veg and gravy was extra special. We could not fault this lunch. Well done Ramside and staff were great !!

Myself and ex-colleagues have have had lunch annually for the last 3 years. I had hoped over the last 3 yeasr, the management team would have recognised the issues surrounding the process of navigating the carvery offering - for example, it's a neat trick to balance your plate of food and pay for your meal at the till.... not a good experience. Nevertheless, decided to give it another go .... the chef was dour and personality-free, although, to be fair the pork was absolutely delicious - probably, the best-cooked meat I've had in all my years of eating in Carveries!! I shouldn't have raised my hopes as the vegetable offerings were not as good as they could have been - shrivelled cabbage, garden peas and fresh carrots served together??, no roast potatoes .. and of course the balancing act at the till to top off a poor Customer experience. The Carvery, at £11.95, is not particularly good value for money which was reflected in the number of Customers in the restaurant .

Haven’t been here fore a while. It was very busy so that was a good sign.the food was very fresh my husband had the roast he said the meat was very good,I had the salmon and chose from the cold buffet options which was really good ,very fresh.will go back as it’s so easy ,just help yourself to veg etc ,no waiting to be served.