Patisserie Valerie - Maidstone in Maidstone

Went in for lunch. Were pointed to a table and left to sit for 20 minutes. Made attempts to prompt the waitress to take our order. Eventually stood up and at this moment I assume a manager came over and said they were busy. Fine fair enough, but at least acknowledge us and keep us informed. As an ex hospitality manager myself - shocking service. Take your money elsewhere!

The staff were lovely. My husband had the breakfast bacon you could read a newspaper through tastless sausage, he left alot.not like him he eats anything. I had the omelette with cheese and tomato, could not taste cheese and raw tomatoes in it . We had 2 coffees each.£49 for the 2 meals and drinks, what a rip off We both came out feeling sick . You need to get your act together.

Popped in for afternoon tea with a voucher. We come every year for my Birthday and this year was still fabulous. Service has got alot quicker and our servers looked after us asking if we wanted more coffee. The ham in the sandwichs was particularly delious and the warm scones were just yummy. Coffee from here is the best and yes I say that every year! Best of all you can have as many cup as you wanted. Shame it's a hours drive to get there but we will be back!

Lovely afternoon tea, fresh sandwiches, scones and sweet treats; great drinks too! Friendly staff and lovely cafe feel. Will visit again!

AVOID - Was so excited to finally come here but left thoroughly disappointed. The food quality for the price is terrible!! Ordered the tuna sandwich they asked if I wanted it toasted I said yes lightly toasted. It came out boiling hot tuna, hot spinach wilted, cucumber hot. They took it back to give me one not toasted but again to my disappointment it came out dry and bread rock hard from where they popped another pre made roll out the fridge. My mum ordered a £15 BLT and it was worse than a cafe, absolutely tiny and dry, chips came out microwaved as they had absolutely no flavour. I think everything is just microwaved so it comes out pipping hot to mask that nothing has flavour and everything is pre made. Shocking quality for the price. I was thinking this place was going to be amazing 😭

The staff coped wonderfully with my Brownie group last Saturday 20 girls and three adults. The staff made us very welcome and the girls loved their cakes. Thank you to everyone there.

I came here for an afternoon tea after receiving it as a present for a birthday on “buy a gift”, and was extremely disappointed. The food was sparse and was not the best quality. The woman who served us lacked communication skills severely and after telling us the drinks were refillable, never came back over to check if we wanted another. The finger sandwhiches looked unappealing and dry and my friend quickly put it back down once finding a hair in it. We felt extremely ignored and just left in a silent cafe with no idea of what we were supposed to do. We decided to get up and leave after eating the scones to which they just said “thanks” across the counter. Will not be going back!! The only nice cake was the small chocolate one, the others were WET and had little to no taste. Since leaving the cafe, my friend has horrific stomach pains and feels sick… mentioned by another review left on here?! The food hygiene there is horrific 🤢

I came here for an afternoon tea after receiving it as a present for a birthday on “buy a gift”, and was extremely disappointed. The food was sparse and was not the best quality. The woman who served us lacked communication skills severely and after telling us the drinks were refillable, never came back over to check if we wanted another. The finger sandwhiches looked unappealing and dry and my friend quickly put it back down once finding a hair in it. We felt extremely ignored and just left in a silent cafe with no idea of what we were supposed to do. We decided to get up and leave after eating the scones to which they just said “thanks” across the counter. Will not be going back!! The only nice cake was the small chocolate one, the others were WET and had little to no taste. Since leaving the cafe, my friend has horrific stomach pains and feels sick… mentioned by another review left on here?! The food hygiene there is horrific 🤢

Lovely food, staff were polite and friendly. Special treats only as expensive for me.

Lovely food, staff were polite and friendly. Special treats only as expensive for me.

Bright clean, good location. Shared a cream tea with the wife. Sandwich he's were fresh and tasty, with a good veritity of cakes. Scones were warm, with a pot of jam each, but cream to share. As always the wife gets the larger half of the cream

A RIP OFF disgusting, my daughter paid £30 through buyagift for afternoon tea for 2 people. All you get is a scone each little pot cream little jar jam and 1 hot drink each. NO sandwiches NO cakes. CANNOT call that ...Dine In Would NEVER go there again. Equates to £15 for a scone bit cream bit jam hot drink I would NOT recommend this place to anyone

We came because we had a voucher for afternoon tea. We were pleasantly surprised. The service was excellent. The young girl serving was very helpful and pleasant. The tea was delivered in a tea pot (a plus). The sandwiches were excellent and very fresh. The scones were hot and really nice. The cakes were also brilliant (especially the chocolate ones). All in all a great experience with very fresh food and plenty for two people. We've had afternoon tea in many places and this ranks among the best (including the "posh" ones)

We had read awful reviews about this place but we had a voucher to use for afternoon tea so we went anyway!!! The service was good the place was clean the food was lovely… we couldn’t fault it. Also, a big thank you to our waitress Harley, Yvette and the gentleman there serving (I’m sorry I didn’t catch his name but think it began with an X), who were all very attentive. It’s definitely worth a visit

The staff are lovely. The food is very tasty. Very reasonable priced. A very clean restaurant. The staff are very good at looking after their customers.

Excellent service from Natalie from welcome to sitting down. In fact marvellous service and food from the whole team. We will be back. John and Sue

worst coffee I've ever tasted .food was OK. definitely gone down hill

We had a lovely afternoon tea, thank you Matt and Natalie for excellent service and attention 😀

We were gifted an afternoon tea, which was enjoyable, however… If you were to pay for it yourself it isn’t really worth it. Obviously the food you have is only small but it is the experience that counts and unfortunately our experience wasn’t very good! I am very understanding that shops get busy and are sometimes understaffed, however the cafe was almost empty, which was a factor towards the sort of awkward atmosphere. But that could have been our timing However the staff were very insistent that we payed online which I really was having trouble with, and as a young tech savvy person, I can only imagine how difficult this could be for someone older. On top of that, we weren’t welcomed that well which is pretty important Eventually I payed at the till and we were served, all was well but due to the awkward atmosphere we didn’t stay for any refills 🫣😅 Ahh well it was an experience but we probably won’t be doing it again

Enjoyed an afternoon tea with the family here - nice sandwiches, scones and cakes. Good and tidy decor with really friendly staff. Would visit more if it wasn't quite so pricey.

It is a little bit expensive but oh so worth it the cakes are delicious and a very nice latte to go with it too 😍

Had a rather nice cream tea here the tea was superb and not made from the usual tea bag but made with old fashioned leaves and there was three cups in each pot the scone was hot n buttery and full of fruit. A rather pleasant experience

Lovely staff, but my fruit was not washed, and some were mouldy!

Lovely fresh food and great tea. As always irresistible cakes to bring home for the family. Got an afternoon tea to look forward to again soon.

All the staff are friendly, they go out of their way to help you. Lovely armosphere, food its lovely and generous portion sizes.

A little bit pricy for what you get. Food was ok, could have done with some seasoning. Wasn’t busy at the time we visited and was a little slow with the service.

What a shame, Patisserie Valerie in Maidstone!!!shop window with few slice of stale sliced cakes, and messy ,unwellcoming .

Visited Patisserie Valerie on Fremlin Walk at the weekend for an afternoon tea with my family. Whilst most of the staff were pleasant and accommodating, we found one lady (black hair, European accent) to be rude and abrasive. After purchasing an additional slice of chocolate cake, which we found to be terribly dry, we returned it to the counter and were met with disdain. Initially, we were told "it's not dry, I felt it myself" - I hope this does not mean she is touching each individual slice of cake directly. When we stated that it was, in fact, dry, she remarked "Well, I'm not giving you your money back". When we stated we wanted a replacement of a different type of cake, she was ruder still, dismissive, and almost threw the replacement slice at us. I've worked in food service, and her attitude was repugnant. There is no call to be so rude to customers, and dismissive of their complaints, particularly when they are not being rude to staff. I would like to add, the rest of the staff were delightful and the overall atmosphere was great. It was a busy store, the food was lovely, and, other than that interaction, the visit was pleasant overall. It pains me to give a low Service score, but I cannot overlook the attitude of the lady at the register.

Went in to order a couple of slices of cake to take home for teatime. Unfortunately when I returned home and unpackaged the cake it was stale. They charge a premium for cake so I find this completely unacceptable. I think they give customers who takeaway the stale cakes while the customers who dine in get the fresh ones. I won’t be returning.

I enjoy drinking here with my friend we have coffee and hot chocolate that I do enjoy, it is a great shop if you get the right member of staff, if you get a newer number who doesn't know what they are doing and comes across rude it can ruin the experience.

I visited the Valerie patisserie in London and was expecting something similar when I walked into the Maidstone store, which is completely different to the stores I have visited before. Sad place, outdated furniture, no music. I was served a stale cake with rotten strawberries on top, which I asked to change and received the same cake. I showed this piece of cake to the waiter and asked if she would eat it, and she said - but it was not moldy. Really? I'm not a picky eater or one to complain without reason, but this was too much. The staff is friendly, there is nothing to complain about and I think it’s not their fault that they have to sell expired (it seems to me) products. please do something about this.

first visit to patisserie valerie for an afternoon tea we was gifted for christmas.Entered into a lovely relaxed setting and natalie the waitress who looked after us was absoluetly brilliant and a 100% proffesional in both service and making us welcome.The food was lovely enjoyable and compliments to the chefs for this.We will most certainly be coming back after the wonderful expirence today

Lovely little place. Staff were lovely too

Natalie is the star of the show- welcoming, accommodating and made our visit great! Thank you

I had a strawberry and basil gingerbread cake

Lovely staff. Really friendly and helpful. One of them was cleaning regularly and sanitising her hands. Great food. Nice atmosphere

Fantastic afternoon tea for 2 ,food was amazing lovely fresh sandwiches,cakes and scones were really tasty our waitress Natalie was really helpful and attentive,would highly recommend

Lovely food and very clean, staff very polite, just waiting for the food to arrive was a little slow bearing mind the cafe wasn't full, that the only fault l can give.

Had a lovely afternoon tea which was very filling! And I have to mention all of the people working in this store are super polite and friendly. Have been here a couple of times and definitely would come back again.

Went with my sister we had a wonderful couple of hours. Service was fantastic as were cakes and sandwiches. Would recommend this to anybody to give as a gift. Well done Maidstone staff.

Come here for afternoon tea, was nice and alot of food but wouldn't have wanted to pay the full price for the quality, Scones were great though

My wife and I had a splendid afternoon tea here on Monday last. It was excellent value for money and plentiful with an extremely good selection of sandwiches, scones and pastries and plentiful pots of tea. We were unable to eat everything and were offered a lovely box to take the remainder home in together with a carrier bag. The premises are vey nicely set out and we were very comfortable. The staff were most polite, helpful and professional, giving excellent service. Have no hesitation in recommending this establishment and we are looking forward to our next visit. Thank you Patisserie Valerie.

Visited today for afternoon tea for two excellent service, polite and efficient. Lovely atmosphere. Plenty of food, which was delicious. would definitely visit again and recommend.

Excellent service, employees were very nice, but the food was so disappointing and over priced. My avocado on toast was tepid, watery, had a paper thin layer of avocado, salad was wilted and unseasoned, and it cost 8.25£!!!!

Okay so after having to wait 30 minutes for our chicken wrap it came and looked like half a wrap, definitely not worth £8. The traditional lemonade was literally water with lemon syrup and didn't taste like much. Don't recommend this place at all

First time I've been to this shop where the staff were very attentive and the drinks and cakes were amazing whilst being very reasonable price. Would definitely visit this shop again.

Good friendly service. Delicious coffee and cake.

Visited here on the 12th April, service was slow but friendly. We were told that some of the menu was not available due to a trainee chef being in situ. I ordered the salmon salad. At the time the salad looked and tasted ok, a bit oily and nothing special but ok. When we left I had a strange metalic taste in my mouth but thought it would pass. Within an hour and a half I was experiencing severe stomach cramps to the point I asked my friends to take me home. Once home I experienced several severe bouts of diarrhea. I spent the rest of the day/evening feeling sick, going hot and cold and in pain. Other people in the establishment that day had complained about their food. I won't be going back. I have messaged them twice with no response.

Just had smashing afternoon tea, served by Natalie with wonderful Customer Service, an asset to the Cafe. It was lovely & fresh & tasty with unlimited coffee.

A lovely afternoon tea, well looked after by the staff

I have to say, great service received today from Natalie. Best cake and Coffe. Thanks

Personal foarte atent , produse bune , preturi bune .

Came today ordered a fig and bri Baguette, priced £4.95 but the waiter changed me 2 pound extra and said it was tax !! Its seems weird to me , ... tax us usually included in the price I'm will never come here again

Nice place and atmosphere to have coffee and cake with friends!

Lovely atmosphere, friendly and attentive staff.

very unhappy with the service, when sitting at the table we saw the chief cooking food with the fire exit door wide open in the kitchen were she was cooking the food was cold when we got it ,will never return again, I feel like I should be refund

Expensive for what you get and flat toasted tea cakes???

Nice venue, lovely cakes, pleasant staff, good hot chocolate, coffee not so.

Lovely couple of hours at patisserie valerie maidstone today awesome afternoon tea waited on buy a lovely young lady natalie as much coffee and hot chocolate as you want then a lovely selection of sandwiches jam and scones plus a selection of amazing fancy cakes just fantastic big thanks to all the staff

Great service, good food, nice surroundings.

Very clean. The food was tasty. The staff are very friendly. There are now 2 toilets open as a few weeks ago it was just the one toilet.

When it's nice you do it twice. Had another treat at Patisserie Valerie but this time at Maidstone. The cheesecake was so good didn't get a chance to take a photo. Enjoyed it with hot chocolate.

Food is lovely but the service is absolutely abysmal

Very expensive. Hubby had a poached egg on cheese toast with salad - £9.25!!!! My baguette was 7.95, again expensive!! Cappuccino and hot chocolate were good. 👍

The smashed avo eggs Florentine are a must try. Delicious (and very heavy) pancakes. Friendly staff. Cozy indoor setting.

Last 3 times I have bought cake boxes and it came old, unfresh and not soft at all,, I am not sure give an other chance for this branch ;(

Very friendly staff, coffee tastes fresh and my father was VERY impressed with his breakfast

Amazing. Was gifted a voucher for afternoon tea and it was perfect 🥰

The chocolate cake I picked went in the bin not keen at all

Lovely.millshake, friendly staff xx

We have enjoyed two of their beautiful gateaux, also the afternoon tea. Just right for special occasions, flavourful and not too sweet, cakes made with love ! Check ingredients first if you are prone to allergens

Friendly staff lovely cakes etc and out door seating all following covid guidelines.

Great service, great cakes, great coffee. What more do you need? Come on in.

What a great service! Was made to feel like royalty here! Food was also spot on. Will be visiting again! Thank you :)

Not vegan choices , my friend ordered a bagel and asked to be heated, they literally put on the microwave therefore the bagel was hard, the staff didn't explain before hand that their kitchen was closed so this why they had to heat the bagel sandwich in the microwave. One of the staff was a bit abrupt, not sure she was nervous or stressed out, but the place was hardly busy , so no reason for the rudeness..

The wife and I came in for breakfast which consisted of eggs benedict and coffee. The food was of a mediocre standard, quite disapointingly tasteless, the hollandaise sauce, for example, was out of a packet. Coffee was good and service was also good.

We went for brunch - a present from family. The staff were very friendly, helpful and professional. The food was freshly cooked, very generous portions, and tasty. I've only ever been for cream teas and cakes before, which are amazing. I would recommend this place for any type of food, anytime.

Very poor service eating in, and abhorrent public health safety. They employ a stringent exercise with track and trace registering, but otherwise they seem oblivious to even the basic hygiene standards. We wanted to sit outside, but as it transpired the staff never had the time to clean the tables unless someone specifically asked to, people in the end have been cleaning their own as best they could, no sanitiser etc. Yet the waitress wouldn't take my order at the till until I successfully registered with track and trace and my mobile connection was failing, no sympathy there, and a large queue formed behind. In the meantime someone else took the table they cleaned for us, and the staff proceeded with serving them with our drinks while we were waiting for one more table to be cleaned. When we pointed out the mistake they just moved the drink that was untouched to another ( dirty ) table, after the other customer have had it in front of her for a few minutes. I had to insist that they finally clean the table for us, after waiting for more than half an hour outside (on a chilly autumn day) and asked to replace the coffee previously served to another customer and now cold - the waitress asked me why?!? The table was eventually cleaned and the cakes and new drinks finally arrived after nearly an hour to and fro , the waiter apologised for the mistake, but the experience was very much spoiled. If i didn't pay in advance we'd have walked away as we were getting so annoyed by the whole thing. Next time will stick with the trusted Costa or Paul if it is a special occasion.

Very disappointed. Ordered the afternoon tea for 2 for £28, definitely not worth the price. The sandwiches were either very bland or crazy fillings that we couldn't even figure out what it was but it was disgusting. Will be going else where in future.

Crepes were clearly microwaved and dry, pretty depressing in size and quality. Iced tea literally a cold tea in a Latte glass with a bit of lemon in it; milkshakes no better than a Nesquick sachet in milk. Staff seems lost and confused, not very welcoming. I've never eaten in a Patisserie Valerie before, but I don't see what the attraction is to return.

Awful! Absolutely lawful service! I placed an order for a specific cake for two days after I ordered it and was told yes no problem that will be ready for you and took my number. Got there on the day (today) and time I was told to come to find out they don’t even have that cake there or my order. I am so upset by the awful service I received as the cake was for my mother who is shielding and hasn’t been able to get out of the house for the past months.

Average Tea. Scones were like baked buns. Cakes were not appealing. Sandwiches ok.

Very tasty,But was fat shamed as was leaving with bagful,!🙀🙀🙀Giggling staff

We had a standard afternoon tea voucher from Groupon. We popped in about 11.30am just to ask about booking and sandwich fillings. The lady we spoke to explained that the afternoon tea didn't start till noon then she spoke us through the sandwich fillings. We then asked about swapping the salmon and cream cheese for more of another. Her response was "I dont care about that at the moment as your not coming in to eat yet....." and walked off. If we didnt have the voucher we wouldnt of come here to eat. We went off and returned an hour later. We were served by a pleasant young gentleman and was happy to swap the salmon sandwiches. The drinks were hot and the afternoon tea arrived promptly, but then we were disappointed again. When my partner picked up his chicken and pesto sandwich it had a small piece of salmon on it!!! Now my main concern is what if he had a fish allergy. Do they not use separate knives? Is this a cross contamination issue?

Always excellent Nice and smiley staff Everything tasty

Great tea, cakes, breakfasts, lunches.

Mmmmmmmmmmmmmmmmmm. Enough said 😉

One of my favourite places for coffee, great staff, wonderful service, clean and all in all great atmosphere.

Great ambience with great old fashioned waitress service. This makes it a nicer place to have a catch up with friends over a coffee/tea and a small bite to eat.

Staff were very helpful and quick

Great little pit stop weather it's breakfast, lunch or just a little refreshment. Slightly overpriced in my opinion but it is nice food so it's almost justified.

I went here for Afternoon tea as I had a voucher for my birthday, I took a friend on a Saturday late afternoon.

Had some breakfast here. Overpriced imo, but it's a chain so not really this particular café's fault. But did quality could be better. Everything was just a bit 'meh' for the price we were paying! Loads of space though, so good for big parties I guess.

Tea for two was delicious, fresh and plenty of variety. Service from Natalie was excellent. She was friendly, efficient and professional. Would definitely recommend

Christmas present and it was delicious

Nice spacious place in the shopping centre. It has out doors and indoors seating. The service was good, fast and very accurate, I entered to buy a take away cake since was my birthday, sadly they did not have many to sell in that moment but the lady at the till was helpful, she took the catalog and show me the pictures with the description. I had to buy separate portions of chocolate cake and made a cake. It was not that great, I have found it a bit dry, maybe it was not fresh since my birthday is the 2nd of January. I considered a bit overpriced the cakes for the size of portions. The prices of the candles are expensive as well a packet of 4 for £3,79

Nice spacious place in the shopping centre. It has out doors and indoors seating. The service was good, fast and very accurate, I entered to buy a take away cake since was my birthday, sadly they did not have many to sell in that moment but the lady at the till was helpful, she took the catalog and show me the pictures with the description.

The vegan chilli was delicious I would have that again

I have been there about four times since it opened and was looking forward to a first afternoon tea for three of us on a Friday afternoon. I was quite shocked to find a bare window display and just a few sad looking and expensive patisseries inside. Gone were those gorgeous continental delights. The coffee was good. I had expected a continental themed tea (miniatures of their previously lovely cakes) but the pastries on offer were tasteless. The scones and jam were nice. The sandwiches included one dried up slice of white bread, not good! The teenagers I was with didn't want to make a fuss so we kept quiet. I will go back to this or another branch but only if the nice cakes are on offer...especially la tarte aux framboises!

My 2 year old son was drinking juice from a glass with lipstick.