Patisserie Valerie - Centre:MK in Milton Keynes

Blimey, where do I even start? We recently went here for breakfast, as they’d finally brought back their full English breakfasts. We used to love coming here for breakfast, but it’s truly gone down hill in recent years. Which is such a massive shame. The server was rude and abrupt, and honestly looked like she’d rather be anywhere else than there (which, to be honest… I’d of been the same) The app was broken, so couldn’t order online - which wasn’t great as they’re severely understaffed. After ordering we waited nearly 25 for our coffee, which was basically just warm milk. Food, well we wondered where our food was for a while, despite the constant dinging of the service bell from the kitchen for over 7 minutes, which everyone could hear apart from the servers. We could clearly see our food getting colder by the minute. Our food arrived stone cold, slimed potatoes , rubbery eggs. In the end we sent back our food and quickly got out of there. Can’t forget the great ambient music played by a workers phone, which probably wasn’t very family friendly or radio edits. Honestly, they had no organisation, sugar from bowls with table spoons that was passed around from table to table, no clear management making sure things were done. I did wonder what was so fascinating in the customer toilets, cause most employees went in there 3/4 times during the 45 minutes we were there. Definitely will not be returning. Thank goodness.

A really happy and relaxed experience. My husband and I had their Afternoon Tea For Two superbly crafted homemade tasty selection of sandwiches, scones and melt in your mouth cakes presented to us in style on a carousel of two plate tiers. From a wide selection of hot and cold drinks we could have as many as we wanted at no extra charge. The decor was bright, inviting and the ambience of the restaurant was serenely calm but humming situated as part of their amazing Milton Keynes shopping centre. Well done to all staff involved and for their prompt, friendly service we received with special thanks to Lexa who expertly served us the most. May your restaurant continue to successfully thrive.

Got turned away 45 mins before closing when all that we wanted was coffee. Reason - understaffed. Yet the place was pretty much empty at this point and it’s not hard to make 4 cups of coffee. Oh and I was there with three 80 year olds, who made the effort to walk over there for a cup of coffee but got unceremoniously turned away. NOT GOOD ENOUGH!! Won’t be attempting to visit again, thanks.

A niece bought us a gift of a brunch for two with a hot drink. Our nearest Patisserie Valerie was Wimbledon, so we went there. What followed wasn't by any stretch of the imagination horrible. But at the same time, it wasn't exactly thrilling either. On a positive note, the branch was clean and well lit, and the area we sat in was comfortable and spacious, and the service was prompt and polite. On the negative side, the brunch selection was a lot more limited than the brunch menu on their website. There really wasn't much to choose from at all. There were four of us in all, and between us we chose three one skillet breakfasts, and the pancakes with blueberries, and two teas, a berry tea and a coffee. While we weren't expecting a fine dining experience, after all, this wasn't The Savoy Grill, or tea at The Ritz, we were, perhaps, hoping for something a little more interesting than we got. The food was hot, and principly, there was nothing unpleasant about it, but it was just very ordinary. Nothing special at all. Just OK, Functional, might be a good word to describe it, at best. We occasionally went to the branch in Kingston Upon Thames, that closed down a while ago, and eating there was a much nicer experience, selection wise. Larger, better choice, nicer, more interesting food, and I suppose, we just expected the same at the Wimbledon branch. Sadly it wasn't. Our experience wasn't by any means bad enough for us to advise people to avoid the place. But it was un special enough for us to not particularly want to go again. I'd rate it 5 out of 10.

I decided to give Patisserie Valerie another try after the menu change , and I was not impressed at all . I will not be returning , I would much rather go and eat at McDonald’s !

Very enjoyable afternoon tea here in MK. I had previously been to the High Wycombe store where we had an utterly awful experience of afternoon tea but the experience we had today couldn’t have been more different! Anthony & Lexi looked after us and we had a delightful tea! My favourite had to be the egg rolls delicately made with mini brioche buns! Thank you for a lovely lovely finish to our shopping trip

Staff were too busy to clear tables, so despite there being a lot of unused tables they were all still waiting to be cleared When we were seated we watched the lady behind the counter hide behind the coffee machine so no one would see her cough, wiping her eyes which were streaming and touching her hair. She was clearly unwell, wasn’t washing her hands and coughing over the cups, so unsurprisingly we chose to leave. The place needs a hygiene inspection and someone needs to have a word with the manager!!

What a disappointment, food was so unappetising and the menu very limited and was not cheap. It took the drinks of coffee and a coke over 25 minutes. The food arrived shortly afterwards. Staff were not friendly and had people waiting to be seated, while there were open tables. Used to be a great place to go.

What a let down. We have loved going here for years. We went for breakfast. Waited to be seated at the door. Someone came, gave us menus and said find a table (They used to show you to your table) then they said when your ready to order go to the counter (Where's the table service gone) We looked at the menu and they no longer had their lovely cooked breakfasts on there, in fact it was just Brunch which was a very restricted menu. Definitely gone downhill. We just left and went elsewhere. We won't bother going here again. No customer service anymore.

This place used to be a nice place to visit. It had nice food maybe a bit pricey but it was enjoyable with lovely staff. Now it's pulled alot of the favourites off the menu . Now also they have removed the table service . I waited 25 minutes for my drink so I had to eat my meal without having a drink. Whilst I was waiting to be seated 8 people left because of the waiting time. That's a family of 4 and 2 couples.

No omelettes. I was going to order breakfast but that has changed. Waited at least five minutes to be shown a table and then waited another ten minutes and no-one came to take my order. Walked out and went elsewhere. Will not be returning.

Purposely traveled to this store in MK to get some patisserie’s for this evening only to find that they were stale. What a waste of time and money. Not only have the costs gone up but the portions seemed to have shrunk. This I can get over, however the stale patisserie’s not a chance. I shall be returning to complain. The staff don’t seem to care looking at the dirty tables and filthy windows. It will not be long before they completely disappear as a name on our high street.

redeemed a gift voucher for afternoon tea for two on 21st Nov at 11:45. The cafe was heaving but we were looked after brilliantly. Afternoon tea was gorgeous.

Never been before and would never go again, overpriced food and drinks. Staff were extremely slow, waited over 20 mins to be asked what we’d like to order and then waited another 20 minutes to get our drinks. Glasses and cutlery were wet and worn out and the food was cold on the edges and had limp/rotting salad leaves on the side. After finding out their hygiene rating is currently 3! We sat wishing we’d popped to KfC next door!

Went to Patisserie Valerie at Rushden Lakes, had a voucher.... it was closed, Then heard it is closed down!! just saw someone went to the Mk one recently, so at least i can use it there!

Went to Pattiserie Valerie in Milton Keynes for Afternoon Tea around 5pm on a Saturday. Used a voucher I'd been given and took my daughter before we went to the Theatre. The service was good, food was fresh and tea was piping hot. We were the last in there and the staff were courteous and considerate at all times. We enjoyed our Afternoon Tea thank you

Terrible new menu..no bacon or beans was served on the breakfast menu..will not be going back after all these years going there

Met up with a friend for lunch. Was given a table and menus and then abandoned! Had to chase a server to get food ordered, There is a scan and pay code on the table but I do not use them and wanted a human being. Food was good when it arrived, but 1st choice was not available. No dec tea or coffee, ended up with a small tepid hot chocolate. No follow up and had to go to the tills to pay. Wont be going back.

Been coming here for years and I’m so devastated for this company. I have never experienced any restaurant, so understaffed and dirty. I came in around 2:30 so it was not too busy greeted by a clearly overworked gentlemen to be sat on a low table with crumbs over the floor. We ordered after waiting 15+ minutes, the slices were okay, slightly hard but still edible. The server, in a white shirt with glasses, was extremely hostile and made the atmosphere of the restaurant very uncomfortable. Drinks were 100% not worth £3.85 we had a Luke warm mocha and an oat latte which was like water. Overall very disappointing, they clearly need more staff with higher levels of training.

Terrible treatment of staff, new manager is extremely disrespectful. Completely run down restaurant, very poor service.

Absolutely dreadful, this has to be the worst restaurant i have ever been to the food was not cooked all the way through so it was still cold the management is absolutely diabolical they have no idea how to run a business they are all over the place they treat their employees like they are ghosts they are shouting at the employees every minute of their shift i used to love coming to patisserie valerie but every since this new management has come into place it has been ran into the ground and is absolutely disgusting.

"Please wait her to be seated." I sue a walking stick. Waited for ages while staff flitted past not making eye contact. Our order was taken and repeated back to us, with two things mixed up. When the order came there was an error. Incidentally the cutlery is of the cheapest possible manufacture -- look at how thin the knife handles are. Before the scandal PV was so good, but not now.

How very disappointing Patisserie Valerie now is. Poor decor; indifferent and slow service and the fruit scone an inedible rock. A waste of money spent on a thoughtful gift. MK had one of the best but once it moved, charm, service and quality certainly deteriorated. Won’t go again.

We had a voucher for afternoon tea and after reading the previous reviews I wasn't expecting much. I was pleasantly surprised, we only waited a couple of minutes to be seated, our orders for our drinks were taken and came really quickly, coffee was hot and very nice. The afternoon tea was lovely, 3 sandwiches each, 2 scones which looked a little overdone but were warm and very nice, came with raspberry jam and clotted cream, then we had 2 cakes each and a profiterole. Also the lady that served us was lovely

This place is so run down now. The service is terrible, left stood at the door for ages without any acknowledgement while staff walked past us. It took absolutely ages to get our food too. They were lazy and sloppy with it too - giving us a baby mug to pour milk into tea which inevitably poured everywhere, instead of a normal jug (that they do have). There was lots of food waiting at the kitchen that they took ages to give out, for no good reason either as it wasn’t that busy.

I took my Step Mum here for an afternoon tea and wished I hadn't. The store looks grotty, run down and only have the seating area was being used. We were sat at a table that was too small for us. The food it's self was mediocre at best. The ham sandwich was bearable, the cucumber sandwich was cut to different sizes and left wanting. However the scones and cream tea were lovely! The staff that were working were friendly. but obviously over worked. Thankfully I didn't pay full price for this as it was a groupon voucher, but still was over priced. Would I go again? Simply put NO!

We waited 15 mins at the door before anyone came. Two people in the queue before us gave up and left. They wouldn’t allow us to sit at one of several empty tables because they said they were short of staff (what difference does that make - we still have to be served!). We eventually sat at a table next to dirty dishes with left over food across the table. After 20 mins our order was taken. We said we were vegetarian and was told we could only have goats cheese or camembert. We asked for cheddar as we can’t eat those 2 cheeses but was told “no, it’s a set menu.” We said can we have egg - “no, we don’t do egg but I’ll ask the chef.” Luckily he said yes. I asked if we could have tuna? “No, we only give tuna if you have a baguette, not with cream teas.” We settled for the egg. I asked for coffee from the manager, but it never arrived. I called her again after 15 mins. She said “oh yes, I forgot.” Eventually after another 15 mins the drinks. arrived. We got up to leave and the manager and staff walked passed us and nine of them said thank you, goodbye or did you like the food. One of the two of us, has been sick and the other nauseous. This is the worst customer service I have ever experienced. You are treated better in MacDonald’s. Never again.

Ditto ditto all of the previous reviews. So far have been sat 1hr in total. Ordered a really complicated meal for a large crowd. 2 people 2 coffees 1 cake You can all make your own judgement call. Now waiting for the bill, having to...

Went to this establishment today, Since it was lunchtime, I thought I would grab a bite to eat before shopping. To my dismay, the service hasn't improved from the last time.. Now, I gave this place another chance, considering the amount of people, but even...

Me and two family members went for brunch. One of my family ordered a scone with cream and jam. When it came it was the smallest, saddest looking scone I have ever seen. It looked like a child had made it. We didn’t complain as...

Food is ok but the service is terrible. The restaurant is under staffed creating long order delays.

Aprovechando el deal de Groupon, fui a Patisserie Valerie el viernes 28 de julio por la tarde, entre las 14...

Ordered ham and cheese baguette with mustard mayo and tomato, from a clearly marked menu, which listed baguettes, croques and toasties. Waited half an hour and it was served warm. Warm mustard mayo? Not good. Warm ham? Really not good. Cheese that had melted into...

Definitely my last time here! Service keeps plummeting. Came in asked for breakfast with well cooked eggs, breakfast was served with runny eggs. Asked for a glass of juice that never came and the lady whom I placed the order with just kept walking round,...

After a few disappointmentsover the past couple of years, my wife and I decided to see if things had improved since our last visit. Apart from being shown to a table without too long a wait (especially since it was pretty quiet), the service has...

We waited over an hour for afternoon tea for 2 adults and afternoon tea for 2 children. I queried the delay several times. When it arrived the 2 sultana scones were over cooked and inedible. They were replaced. This was our 2nd and last visit....

We were seated quite quickly but from there it went downhill. My friend was told no GF options but they did have GF bread. She ordered coffee only. I ordered a tea cake with coffee. After 20 minutes I asked where it was, it’s coming...

Shu was an excellent server!, his service was brilliant and checked on us constantly! Amazing Lad, will definitely be coming back soon

Ordered food via the app which was easy enough. Waited…and waited for drinks to come which they didn’t. Another couple left as it was taking so long for them to bring over some coffees. Our food then arrived after a 30 minute wait, to which...

I was on holiday and saw this place on groupon so I thought I'd give it a try but I was very displeased when there was literally only butter and cucumber in the cucumber sandwich. I've never see such a sad sandwich and i've had...

No customer service for a diverse couple. 2 groups served before us. Both groups consisted of white middle class women over 60. I am black 50. Other customers constantly asked if everything ok by black member of staff with dreadlocks!!

Long wait to be seated despite many empty tables. Long wait for food after ordering. Cold cooked breakfast. Ham and cheese toasties for the children with invisible ham. Tasteless 3 egg omelette made with very small eggs with the ordered filling missing. Dirty table, cutlery...

It used to be a treat here, but not any longer. None attended when we waited for a table, then we waited 20 minutes after our order to find it had not been started. We left vowing never to return

Oh dear . So sad . Used to love breakfast here but no more . Half the restaurant still had chairs on tables . Not many guests but it took over 30 minutes to even order anything so we went without breakfast and just had...

I’ve never experienced such bad service anywhere I’ve ever eaten before, it was comical at points. We ate our food without our drinks which were canned drinks (apparently it’s a 30 min wait to bring a can and glass to your table). Our server was...

Me my mum used to loved going to this restaurant however lately when we been there the service is not good at all. You're shown to your seat and then just left there and then you have to ask if you can order your food....

My mum was bought afternoon tea for her 80th at the Patisserie Valerie. She and her friend went on the 05.03.23. When they arrived it was very busy. They were told to take a seat. They sat there for 20 minutes and nobody approached them....

Well I was really looking forward to a great lunch with my wife and son. Past experiences over the years had been faultless. However, since our last time we had visited PV CMK had introduced an online ordering system using a table QR code. This...

Their cakes are terrible, old, dry and expensive. not worth the money. coffee is not bad but definitely not the best coffee I've ever had.

Arrived at 11:40, ordered afternoon tea as friends birthday. It’s was unlimited hot drinks. Took 30 minutes to get a coffee, then asking twice for sugar which took another 10 minutes and coffee was like warm. We ordered another coffee when they bought sugar as...

I went to this patisserie with two other guests. We waited over 15 minutes to be served and that's only after we called over a worker. The restaurant was not full. The staff member who was laying our table placed the knives by holding them...

Brunch, first time here. Decor ok but a little tired, staff ok, young and seemed inexperienced, but I wouldn’t be too critical of that. My avocado on toast with poached egg was tepid, rocket past sell by, 3/10. Sons egg and bacon on toast looked...

Waited outside in a queue,although there was loads of empty tables ,sat down after 15 mins ,a couple of menus literally shoved under our noses ,looked at the menu my god the prices was like the ritz . Anyway the couple on the table next...

On Sunday my wife and I arrived to have some afternoon tea and cake. We joined the queue and waited to be seated. Several staff on seeing the wheelchair beat a quick retreat rather than deal with us. Eventually a lady we later learnt was...

Disappointed. Order poached eggs in toast with extra mushrooms and avocado. 2 of us intended to share the extras. 1 mushroom about the size of an average biscuit arrived which we were expected to pay £1.95 for. I know this is a first world problem,...

Lovely food, nice and fresh sandwiches and cakes. Waited half an hour for food to arrive, an offer for the tea to be refilled was offered. Was a very, very noisy atmosphere and for this reason would probably not return.

Visited early on a Sunday morning for coffee. Service was very friendly and efficient. We were tempted by their lovely array of cakes and, as it was still early, we decided just to share a Danish. Whenever we share we always have to ask for...

Waited over ten minutes for a table, I realize that sometimes you have to wait but no one even approached us to acknowledge we were there. Eventually got seated and handed menus. We only wanted coffees and hot chocolate. Someone eventually came to take our...

Terrible service, took 6 asks for a scone. Burnt food. Cold chips. Staff had no idea about anything.

Used to love going to Patisserie Valerie in MK. Service was great, coffee and cakes amazing. However more recently have noticed how the service has declined. Taking longer to be seen to a table then the long wait for service or even receiving your order....

We hadn't been since pre-pandemic but the previous visit was good. My Wife and I were very disappointed this time, however. Both our fries were like rubber and inedible and this is the first time I've ever NOT eaten the chips or fries out anywhere!...

My friend and I had two cream teas. Considering it was Saturday in the city Center and heaving what an oasis of calmness. Lovely to sit down and be waited on politely and quickly by Danial .

I visited this cafe around June 26th which was a Sunday. The place was packed and looks very busy with large queue outside. We wanted proper breakfast food and there was nowhere else to go. I was quite nervous as I had a buggy with...

Even though we don't plan to go to Milton Keynes anytime in the future, we definitely won't be coming here again. We decided to come here since my partner had a voucher for a cream tea. We got to the entrance and waited by the...

We had been given a gift voucher by our daughter and had been struggling to find a branch in which to redeem it as a lot of branches have closed down. We were visiting nearby so stopped off here and I’m so glad we did....

It was our second visit today and the waitress was very kind to us. The drinks and the brunch was amazing.

I walked into the cafe having no idea what the place, people and food was like. I was greeted by a lovely lady who then became our waitress. I ordered my food and drink straight away and the service was impeccable. I indulged into a...

Waited 1hr for afternoon tea… asked for manager after 30 mins wait…. he said the order got lost…. Then waited another 30 mins

We went here for lunch. It took ages to get into the cafe and ages to order lunch. This, despite the fact there were plenty of staff, and not too busy. Lunch (Club Valerie), was disappointing, and the chips were soggy. This used to be...

We went just to have a coffe and cake. The service was very poor,took ages to come and take our order. Quite a few tables were dirty a d never got cleaned while we were there ( about 45 mins). Clearly the pastries or cakes...

Thought the queue might indicate this was going to be good - sadly not. Coffee was lukewarm. Limited cake selection at least when we were there. Service somewhat amateur. Dirty tables, Dirty toilets Maybe they are better at "cooking the books" than cooking lunches (refer...

My wife and I used to regularly eat at this restaurant when shopping. I haven’t been for 2-3 years, but I have to say that what was one of the best places to eat with great food, service and value for money has gone drastically...

To be honest, I had not planned to step foot back in here again. Some months ago, I had a really bad experience which I did review on here. I had been given a gift card for my birthday for afternoon tea here so today...

I arrived with my daughter for a full English breakfast. We ordered a full English breakfast for both of us. It arrived stone cold. The bacon was cold and hard and I was unable to cut it let alone eat it. The cold beans spilled...

Horrible thick greasy synthetic cream in cakes. Never eat them again. Will use Birds cakes in future as alway great.

This café is located in the MK shopping centre. It was quite difficult to find anywhere for a coffee in the shopping centre which is perhaps why this venue was quite crowded and very expensive. We paid an eye watering £6.90 for two flat whites.

Nice food quite slow bringing the food out my wife and daughter had avocado which they weren't very keen mine was very nice, a little surprised some staff members weren't wearing masks

We used to think of this as a place for cakes but since all our favourite breakfast places in Central Milton Keynes have shut down, we dropped in here on a busy Saturday morning for breakfast. We enjoyed our Eggs Benedict and Poached Egg with...

'Wait here to be seated' shouted the sign at the front door. So we waited, waited, waited whilst watching one member of staff washing cups at the counter whilst another was deep in conversation with him. Third member of staff was busy feet from us,...

I have never left a negative review, but as someone with an allergy I just want to make this aware to others who are in my position... Visited today for breakfast, when we arrived we asked if there were gluten free options and was told...

Went yesterday after for the first time in 18months. Incredibly pleased this place survived. I had a an open chicken avocado sandwich which came with a sprinkling of chilli to give it a little kick and it was great. Portions are sized just right so...

Visited for brunch as staying in the area, attentive friendly staff and a nice table by the window. My toddler opted for the pancakes and my husband and myself a baguette. I thought the prices were reasonable and the food was lovely! Really enjoyed our...

Superb!! A lovely afternoon tea for 2. We felt very safe (COVID-19). The staff were extremely friendly, with a special shout out to Lewis, super friendly and very helpful. Thank you Lewis! The sandwiches and cakes were really fresh and the coffee kept flowing. Our...

We had a cream tea for 2. It came with only one small jug of milk so this needed replenishing twice. Although okay it was nothing to be impressed about. Sandwiches were not that tasty and the portion of cream and jam was very small...

What a shame! Took my mum here today for Afternoon tea as a late birthday present (due to lock down). Was really disappointed. The tea was really weak, we did tell the waitress who exchanged it but it was still very weak. The sandwiches were...

Tasty sandwiches, yummy scones and scrumptious cakes, with lashings of really good tea. The staff were friendly and helpful – and kindly boxed up the cakes we couldn’t quite manage at the time!

Quick to be seated, Aswell quick service The restaurant feels covid safe as the tables are all socially distanced Which was great to see

It is very safe for covid , service wise even they were busy try to attend very quick we know it is very hard for them working with mask and new regulations . On afternoon tea I only like the macaroons.scone was average but sandwiches all empty . They made butter with cucumber??? Come on it is good for kids that sandwich but on afternoon tea for adults how they expect us the enjoy cucumber with butter. and the looking like scrambled egg on croissant thing was not fresh hard and not a nice taste at all. It is lovely place for breakfast brunch or afternoon tea but sorry I hope you fix this . It is ruining your lovely macaroons and little pretty eclairs.

We had a lovely very well organised and safe lunch today me and my wife had the eggs Benedict and my son had the childrens ham and cheese omelette. Well done cmk PV.only thing was they had run out of scones.

The service was amazing, the waiter was very happy to cater for our needs however the afternoon tea itself lacked in flavour and freshness. The sandwiches we hard and had barely any filling. The scones were hard and not fresh. Overall, okay but not worth the money. It’s definitely gone down hill since Covid.

Morning coffee here was a pleasure. Staff were attentive and polite and had good Covid protocols in place. Would visit again if it were not at the Centre, MK.

Stopped for a coffee but decided to have lunch as well.We had the Roast Chicken Open sandwich and the Valerie Club sandwich, followed up by the vanilla Mille Feuille slice, all washed down with a flat white and a cloudy lemonade.The food in general was delicious, couldn’t really fault it; we did both agree that the sandwiches would be nice with cheese, but was still good without.The Mille Feuille slices were absolutely delectable, créme pat was excellent and the portion size was also very good.Flat white was fairly standard, but at £3.25 (I think..) it was more expensive than most, if not all the other coffees.The only thing that brought our experience down from a five star to a four star, was the fact that we sat waiting to pay for about 20 minutes after our plates were collected. But I do understand that restaurants get busy and it’s a testing time, so this is more understandable.I’d definitely recommend popping in, especially if the rest of the cakes, pastries and slices are anything like the Mille Feuille.

I went for having lunch with my friend, they haven’t got my favourite cake, Black Forest, so I ordered lemon&sugar crepe.My friend ordered fish finger with brioche, when the foods turned up, my crepes was dead cold & also the fish fingers and her chips quite few of them was black, I will not put that on a dinner table.The service by the young boy, don’t get his name, he was brilliant.Would I having seat down lunch there anymore? Probably not but will have take away for my Black Forest gateau.

My husband and I and an elderly friend visited this week and we were pleased to see that the cafe was open again after lockdown and that the food on display looked delicious. However, we were disappointed and would not return. All three of us in our party have mobility problems and two of us use mobility scooters. Our previous booking at a different restaurant having fallen through, we dropped in early in the morning to ask if we would need to book for lunch. We were told no, it would be no problem to get a table. My husband arrived around 12.45 and my friend and I were following a few minutes behind. My husband was shown to the table. When my friend and I arrived on our mobility scooters, despite explaining that my husband was already waiting at the table, we were not allowed to go in to join him. Other guests were shown in in front of us whilst we had to wait. Eventually I had to phone my husband to ask him to come to the door to ask for us to be allowed in. A palaver then ensued regarding our mobility scooters. We were told, quite bluntly, that we were not allowed in with them and were to leave them outside. My friend is very frail and almost 85 years old and I have very limited mobility due to disabilities. In addition, one of our scooters does not lock so if left outside could have been stolen. We explained politely that it was not appropriate for us to be told to leave our mobility aids outside but were just told again, rudely, to leave them. Then my husband was told to dismantle my scooter, which he could not as he is also disabled. Basically, we were being refused entry unless we abandoned the mobility aids we rely on to get around, outside the restaurant. Eventually, after an argument, I was allowed to bring my scooter in, whilst my friend whose scooter was fractionally bigger had to struggle to walk to the table. I was barely able to get my narrow scooter past the large sign positioned in the middle of the entrance door but the staff member greeting guests did not help or offer to move the sign. We were all quite upset by how we had been treated and asked to speak to the manager. The manager showed no understanding whatsoever of how unwelcome we had been made to feel or why it is not appropriate to ask disabled customers to leave their mobility chairs outside and refuse entry if they don't. She repeatedly told me that there are rules about social distancing which everyone has to follow and that we were to be patient and understand that. I asked what did this have to do with social distancing and was told that our wheelchairs would be too near other customers! I said that I appreciate that we are required to socially distance but equally, a disabled person needs to have the same right to access a restaurant as an able bodied person. She just told me again that we were to realise that they have to follow social distancing guidelines from the council. She also told us repeatedly that it was our fault because we didn't tell them in advance that we would be coming and that we use mobility scooters. So, I asked, disabled customers who use mobility aids are required to book in advance, whereas able bodied customers are welcome anytime with no booking? She could not appreciate why this is discriminatory to the disabled. I pointed out that if she felt we could not bring our mobility chairs to the table we were at, there were loads of empty tables at the other side of the restaurant, with lots of space around them, so perhaps we could move there. She said no, that would inconvenience their other guests. I pointed out how unwelcome we had been made to feel. She told me that she has worked there 11 years and never once has anyone been made to feel unwelcome! Well, I guess there is a first time for everything!Frankly, all of us felt that we were treated very badly and that it was made clear that we were less welcome than other customers, to say the least. If there were an access issue such as the restaurant being on two floors, I would expect to need to advise about having a disability in advance of coming, so as to make sure a downstairs table were available, but when all the restaurant is on one floor, I would not expect to be discriminated against because I have a mobility scooter and not allowed in when other customers are and to be required to book in advance when other people don't have to. We all felt that either everyone needs to be welcome to come without booking, or everybody should be required to book, not one rule for disabled people and one rule for the able-bodied!Ironically, customers with large buggies and pushchairs were allowed in with no problem, whilst we were not welcome.The food was "okay" but nothing special and service was disorganised. My friend ordered an omelette and chips. A tiny portion of chips was brought out on its own. We asked what about the omelette. We were told it was coming. It still hadn't arrived 10-15 minutes later. When I eventually got the attention of a waiter and pointed out that the chips would now be cold, the omelette was then several minutes later brought out with fresh chips and they did apologise. Meanwhile, my husband's food had arrived long before my friend's. So altogether it was rather disorganised.A very disappointing visit. We would not return.

Went there for the first time. Its alright, nothing wow. The crepe wasn't as good as expected but they give free babychinno to little one and my baby enjoy drinking it thinking she is drinking like adults. That was the best part of our visit!

Ordered food...it came cold. still sat waiting for replacement. As very few customers due to no coffee available would have expected quicker. the salad was absolutely rubbish. Small portions. Not worth it...find somewhere else.

We visited here as a fairly large group for breakfast one weekend and, despite it being busy, were accommodated at a large round table in the rear with booth seating. This was great for a group situation and although being at the back of the restaurant the service from the staff was great. The waiting staff took the complete order by memory and every dish was served as requested; they clearly have the skilled nailed!We each went with the traditional breakfast which was large and well presented. The beans came with quite a bit of juice but the bacon was very thick, fried eggs runny and everything hot. Additional items such as black pudding can be added too. The atmosphere was great and everywhere was clean. Even as a large group the food arrived in good time. The pots of tea are large enough for a few cups so there’s no need to order one each. Overall it was quite an expensive option for breakfast but it felt good value given the quality of the food; I’d certainly consider eating here again even for more than just a cake.

Was given a voucher for afternoon tea for xmasVisited on Saturday and despite it being busy we were looked after very wellWe had asked what sandwiches were with the package and some we didn't like so the waitress said she would ask if we could just have the ones we liked rather than those we didn't likeIt was a little wait but we were very appreciative for their understanding. Sandwiches were freshly made .scones were warm and came with jam and clotted cream and the selection of small cakes were lovely too There was unlimited hot drinks with the package It was a lovely afternoon

Very delicious smashed avocado on toast but definitely needed the addition of the poached egg (done to perfection) to make it complete. Portion quite small I felt for the price. Cappuccino was a bit too large - but if you like a bucket of coffee the taste is good! Service was fast and friendly.

Cant fault it 👍 Walked in, served straight away. Ordered x2 breakfasts and teas Food food will return. Thank you.