Patisserie Valerie in Wycombe

Had a voucher for afternoon tea, having read the reviews we were slightly dubious and unfortunately we were right to be. Food arrived after 40 mins, it was clearly all previously frozen as some of the cakes were freezing, scones the worst I've ever tasted and rock hard. Chipped crockery and stained tea pots etc. Overall a very underwhelming experience and I felt sorry for people coming in and paying almost £40 for this afternoon tea, dreadful, would never return.

What a bad experience. The Staff didn't seem to know what they were doing. We had to order twice. Had to wait 10 minutes to order, 20 minutes for our coffees and cakes to be served. When it arrived one cake was rock hard and stale. Staff didn't have any idea if cakes were fresh in or stale. We had paid for our coffee and cakes by Groupon as a treat. Such a shame, I think you need to improve your front of house Staff.

We ordered 2 baguettes for lunch. It took at least 15 mins for 2 cold drinks, then 30 minutes plus for our order to arrive despite there only being about 5 other tables with customers on them. I think they totally forgot about us. Very disappointing. If they had been rammed I could understand the delay, but they were virtually empty. I complained directly to reviews@patisserie-valerie.co.uk and after 3 days I still have not had a reply.

Stood there by the counter whilst I was studiously ignored by a male employee dealt with other obviously more important bits of paper. Female employee would not make eye contact.

There’s a sign inside the door saying to wait to be seated. We waited. 3 members of staff looked briefly at us then completely ignored us. There were two women working and a younger looking young man. He gave us several worried glances but said nothing. The women seemed to be pretending we didn’t exist. As the place was almost empty, we walked to the young man, who was making coffee or doing something to the machine, and asked if we could sit anywhere. He said yes. We sat. We were still ignored for some time. Eventually, one of the women walked past our table with a cloth in her hand, presumably to wipe tables. She didn’t really even stop at our table but said « You can order off the QR code » then walked off. At no point we’re we greeted or even smiled at. As a former customer services representative, I can’t abide poor service. There is a reason for restaurants etc to come under the umbrella of the hospitality industry. There was no hospitality shown to us there. We left and went to enjoy a friendly lunch elsewhere.

Went for lunch, pretty empty. 2 staff behind the counter. Eventhough the sign says wait to be seated, no one came up to welcome us or say hello. Went to a table ourselves, used the QR code on the table to order & pay. Food came, nothing special. We left without any communication from the staff. Very odd….We chose this cafe because of a 25% off voucher code. We wouldn’t go again. Food average, zero atmosphere, staff looked like they would rather be somewhere else.

The staff has always been very friendly and the meals pretty good. The coffee is pretty over priced at neary £5 for a latte but a decent place to stop for a bite.

My friend was given this as Thank You Gift and asked me to write this review for her. When we arrived we gave the lady our voucher for Afternoon tea and she took it and walked off without speaking. We sat down and she came and asked what drinks we wld like and then brought them over without speaking. After 25 minutes we went and asked where our food was. It was an extremely poor effort when it did arrive. Not very well done atall. We asked for margarine or butter for the scones as one of us hates jam and told "no we don't have any on site" even though the sandwiches had margarine in !!! Arrived hungry and left hungry. Grabbed some food when we left. Lovely location and great decor but it was a poor effort all round and staff super unfriendly. First and last visit.

This Patisserie/cafe within the Eden Centre, High Wycombe, Buckinghamshire, England. Is quaint and friendly to all. It’s usually very clean and hygienic too. On this Christmas Eve I popped in for a rest bite from the madding crowd. It was surprisingly empty today , but lots of clean tables and seating. It’s family and disabled friendly too. The menu is basic, but lots of tasty hot / cold sandwiches and cakes to choose from. Service is friendly, and a must for any tourist visiting. Prices are reasonable as well. All in all a very pleasant place to go.

I took my mum here for afternoon tea today. It was lovely! We had hot drinks, sandwiches, 2 hot scones with proper strawberry jam and cream and 3 cakes each. We are both vegetarians so I wasn’t sure if we could request only vegetarian sandwiches however before I had to ask the server asked if we had any dietary requirements such as allergies or vegetarians etc. They were very accommodating and we got only only vegetarian sandwiches. The staff were very smiley and polite and we got served very quickly despite just turning up.

Understaffed. Entered and sat for 25minutes waiting to give order. Walks ins were served and those sat down were not. No warning that it might take a while , just let us and several (4-5) other tables sit and wait. The table next to us cancelled their order and left. We left.

Oh my goodness what an absolute disappointment. Used to come here regularly with friends for a cooked meal or coffee & cake. But hadn't been in for the last 6 months or so. Such a shock & made me quite sad. The chiller cabinets used to be full of scrumptious cakes...but no longer. Just loads of macaroons & a few, very few, sad looking cakes. One of the chillers was looking very scruffy/untidy & full of crumbs. Despite only 2 other people bring in the cafe 2 of the nicest tables, inside by the front windows. were covered in staff paper work & paraphernalia so we couldn't sit at them. The lady sho served us was charming but that was the only good thing about this place. Sadly will not be returning. No wonder so many of the branches have closed down. It tells u everything when we walked further along to Starbucks & it was choc-a-bloc with people drinking & eating

I orderd the new maccaron cake , it was dissapointing , without taste and very dry . PAID £45 for it . And the icecream cone arrived broken

Went with my children for brunch …. Service … waitress was so rude and didn’t even crack a smile … Infact worst I have seen in years. Food …. Well we had toasted baguettes and they were swimming in butter on the plate and bread . Disgusting we didn’t even eat them . Still had to pay the £27 bill and no apology !! Avoid at all costa

Having made the effort to reach the far end of the EDEN Centre my wife was tempted by the PV. Having spotted the English breakfast I thought that at least that was a fair option. The clue is in SERVED all day. I have to say that the only fresh food on the plate were the two poached eggs and the pieces of toast. Clearly I had made the wrong choice as the bacon had clearly sat for some time being kept warmed. The mushroom was also very tired and pre cooked. As the hand gel given to my wife, shot onto her food the First Lady server seemed unwilling to help but Wali, please forgive the spelling of his name was excellent. He was charming, excellent at meet and greet and if I was the owner I would be paying him a bonus to retain his services. Food wise at £9.25 the breakfast was clearly highly priced but I suppose one enters in hope! The pot of fresh tea was very good. Service Grade A Value D Atmosphere C

We visited Patisserie Valerie for a coffee and cake and was massively disappointed. Firstly they were advertising 20% off when using the app but when used the code nothing was taken off. Didn’t raise it as thought would be a nice experience. One of the...

We visited this restaurant for a birthday treat and we were bitterly disappointed. We had to wait nearly 30 mins for our order, having to chase them up.The bagel was rock hard and the cream cheese was not very edible, the Tuna dish tasted foul...

Good service at the beginning, but inconsistent and chaotic after the waitress took the order for our hot drinks. The food I had, was nice but the waiting time and sequence of service, delivering the food and drinks spoiled the experience. Staff did well, but...

My friend brought me here as a Thankyou and what a disappointment it was the cakes were uneatable soggy and the cream was off it has really gone down hill and won’t be returning tried contacting head office to get no reply . And to...

My recent visit at Patisserie Valerie is going to be the last one. The cakes i got ware so dry i struggle cutting them . Very disappointed for the price i spent. They look good but that’s about it.

The breakfast was absolutely lovely! Everything was cooked to perfection with very high standard of service and most importantly very quick. All members of staff were very friendly and attentive. Perfect place for breakfast in High Wycombe, highly recommended.

My daughter bought me a voucher last Christmas for afternoon tea for 2 which we have only just used (due to the Lockdown) It was just awful. The sandwiches were tasteless, they only had one scone so gave us a croissant instead along with Apricot...

I'm usually going to the Patisserie with my family and overall the service and the restaurant are very pleasant but lately I noticed that the staff are cleaning glasses in the sink and taking into consideration the danger of getting the Corona Virus, I do...

We went for coffee yesterday morning, the first time since lockdown but there seemed to be almost no awareness of the pandemic apart from a bottle of sanitiser near the door.There was a sign asking one to wait to be seated but then as we...

Just wanted to advise all new customers that buy food from here that all menu items are lovely but the service was appalling!! i waited for AN ENTIRE HOUR for my order to be taken and even then the food took another hour to arrive....

My daughter bought my husband and I an afternoon tea at patisserie valarie and as we were having a few days away we went to the high Wycombe branch with high hopes. How let down we were. My grandson came with us and had a...

Though you will never find a shop that sells cheap & delicious macarons, I thought I’d give theirs a go. 12 for £13.95 Not the worst price I’ve seen and defiantly fills a gap when all you want are macarons. Lovely packaging and variety of...

Dropped in as wanted a quick lunch. Sandwiches for kids and similar for adults, couldn't or didn't spot they did sandwiches so the boys had fish fingers that I wanted and adults had a light meal. service was quick, food was hot, great value and...

Even in better times this watered down version of a continental patisserie was never going to get five out of five. Even so it had its place in the British high street and performed a function. In the last few years it obviously wasn't performing...

As per the heading it is consistently excellent thanks in no small to part to the first class manager Houda. Only shortcoming is inability to make good scrambled egg due ,I believe to lack of suitable saucepan rather than skill!!

I have been a fan of their cakes for many years. Popped in on a busy Sunday afternoon with family. Service was slow to start as there seem to be only 1 person on table service and the rest of the staff focusing on takeaways. I had my usuals including the black forest , strawberry tart and the Mille-feuille. I thought the cake portions seemed to have shrunk ever so slightly ...Was very happy to see they had their new dairy free/vegan cakes on offer. We tried the peanut butter vegan cake and it was full of flavour. My lactose intolerant partner was suitably impressed!Not the cheapest but hey I’m a loyal customer ..

I had a full breakfast and coffee this morning at a quiet table catching up on my work.Service was very good and freindly, breakfast and coffee were the best I have had in High Wycombe by a country mile, and when the bill came was just over £10....

Her Royal Highness Meghan Markle (aka Houda) manages here Team brilliantly, and leads by example in showing cafe guests lots of friendly attention.Pop Star Katy Perry (aka Laura) is following in Meghan’s footsteps along with singer Nana Mouskouri (aka Ana) Tony Soprano (aka Giuseppe) and the Wizard Of Oz (unwicked) Witch of the East (Anna)I’d say there’s more stars than Starbucks at this cafe!

I don’t know how anybody can afford to eat here. It’s always busy but when I look in the window and see what they charge for a cake I just can’t believe that anybody living in a small town can afford suck prices. Certainly as an OAP, I can’t!

Friday my Mum, Dad and I went for lunch and got a shock when we were handed the menu and it was new. We looked and most of the things we eat had been taken off so we started to panic but a member of staff came over and asked if everything was okay we told her abont the menu and she told us some recommendations and we went for the BLT and OMG is was fabulous the bacon was so tasty it was unbelieveable. The new cakes were also fab even though they are smaller they are a lot tastier. We will definitely be coming back every week as usual.

I go to the High Wycombe branch every Friday with my Mum. The food is always excellent, the staff and service are absolutely fantastic. We have never had a bad experience here. Very attentive staff making sure everything is okay we you and the food.Would recommend this place to anyone it is fabulous.

We visited for breakfast after staying at the nearby travelodge. The patisserie opens at 7:30am so was perfect for an early start before heading out for the day. Excellent selection of breakfast options, and all made with good quality ingredients. Breakfast was delicious. Staff were friendly and attentive without being intrusive. The cafe was clean and pleasant to sit in. So nice that we plan to return at a different time of day to sample the rest of the menu. A bit on the expensive side but it was excellent quality, definitely worth a visit.

We visited just for drinks and pastries .The staff were delightful and happy to be of assistance. The pastries were delicious!! The whole place appeared to be immaculate, no sticky tables or uncollected crockery.Will visit again when in the area.

As a Italian guy and coffe lover I was scared of what to expect going in a British coffe shop, as for us the coffe is not just a daily routine but a real tradition. A burned coffe or a watery one can destroy the beginning of your day.. I've tried lot of coffe shops in Wycombe since I moved here, and so far I was pretty disappointed until finally I cross path with patisserie Valerie and the stuff.. Great people ready to serve you and make you feel comfortable from the very same moment u open the door.. Is not only the friendly environment that make me come back almost daily but the great coffe of Giuseppe one of the managers in the store, his coffe is one of the best I've had in town so far. my day wouldn't start as good if wasn't for houda jokes and Giuseppe's coffe.. Nothing better for start tha day with a extra kick!!

So regretted walking out of Pret due to the queues and walking into PV.

I have been in this Coffee Shop two times in last week. I visited this place second time because is very clean compare to others similar places on this area.Cappucino for to was very hot and worth 3.05 per one cup.

I have been here a few times with both my boyfriend and my mum and each time I come I don't know whether I am going to have a great meal or just pretty average. I have had the afternoon tea many times with my mum which is lovely and cannot fault.Yet when I had a fry up with my boyfriend it came out cold... I have a very mixed opinion of this place.

I've been to the restaurant for lunch on many occasions but never thought to write a review, after all it's just a lunch while out shopping. We had eggs Benedict which was lovely. Saw lots of other people with the afternoon tea which looked amazing. Must try it sometime. The best thing about it is the great atmosphere, friendly and attentive staff. The best option for a civilised and comfortable lunch.

I visited this place with my daughter for lunch It looked so nice from outside and was quite full, As we entered we sat down and had to wait around 10mins for someone to actually take our order another 10 to 15mins to receive it Anyway I ordered a jacket potato with tuna and cheese with lots of butter unfortunately the cheese was grilled on top no butter had been mixed in. It was luke warm and the tuna fish mix was in a bowl on the side Not really impressed, My daughter ordered avocado and poached egg on toast no flavour egg was fully cooked and she wasn't impressed either We then took away four slices of cake different flavours when we ate them they were sickly sweet and you couldn't differentiate the flavours it was just a cake that was sickly sweet not sure if it was a bad day to go as there were quite a few people that seemed to be enjoying the meal BUT wouldn't go again quite pricey too.

The team in this place bend over backwards to make you day.

My husband and I always choose Valerie’s for our morning coffee. The staff are exceptionally friendly and attentive. A good relaxed atmosphere. The menu is extensive with a great choice no matter what time of day you visit. A special mention to Houda, a very happy, friendly lady who goes the extra mile to make sure customer feel special, an asset to the company.

we went here to use a voucher for afternoon tea. Apart from the lovely cakes, what made this afternoon special, was the friendly manager. We felt well looked after and our little one also could not have been happier with the attention given. Service went beyond what we would have expected and we left in very good spirits.

Had brunch 3 times and it is very tasty. I had to send my last one back as my eggs were not cooked ; I love a runny yolk but when i stick my fork into a pouched egg the egg whit should be solid.

Amazing afternoon tea with a great choice of savoury and sweet. Very good presentation but staff could be a bit more prompt so to say. Attention is key!

The best cakes are sold here. I often visit a friend in Wycombe and I buy my sister a cake to take away home when I exit the centre.

Occasionally if I am in Wycombe shopping I will visit and pick up some of their cakes to take home to family. This is always well received

Always a friendly place to stop for coffee and cake whilst shopping then a good place for lunch lots of choice and they even do afternoon tea yummy. Food good, servicegood staff lovely, always friendly. Our go to place for a cuppa :)

The team in this place bend over backwards to make you day.

nice and clean. friendly staff. good coffee and lovely cakes.

Visited on a Friday afternoon with my mum for afternoon tea for her birthday.

First time visit to Patisserie Valerie - my family and I was thrilled to be able to book a table on Mother's Day, with a just a few days notice :) I never thought to book a commerical cafe/coffee shop before! Staff were friendly, polite and helpful throughout our visit. Ordered breakfast, all the meals well presented and very tasty - lots of bacon! :) Coffee was delicious, and we took a few beautiful cakes home. The raspberry tart was our favourite! Thank you, we will come again soon. :)

Unpleasant and wholly regrettable.

Meeting up mornings before work with fellow colleagues with latte a must.

Wow! What a lovely afternoon I had! Big birthday! My friend surprised me with afternoon Tea, unlimited hot drinks.. 5 pots of tea was our drink of choice, sandwiches and amazing mouth watering cakes. Staff all lovely.. I had a lovely time and would definitely popping back for more!

Patisserie? Not by a great stretch of the imagination.

Have never been here before, but always wanted to sample as the cakes look fab from the window.

My friends and I visited Patisserie valerie in High Wycombe..we were very disappointed..to start with the coffee was cold.one if my friends had cheese toasties she said they were tasteless.

Popped by whilst shopping. Great place to choose. Great tea and most delicious Black Forest gateau. Staff friendly and efficient.

Patisserie Valerie in the Eden shopping centre in Wycombe is a pleasant place to stop for tea. It is comfortable, light and spacious. However, service was slow, the tea was weak and the cakes were very rich.

My doctor friend and I ordered an amazing chocolate gateaux cake for her son's 26th birthday. We put the order...

I visit Patisserie about 3 times a week for a Take-out Mocha.

I used to live in High Wycombe and always enjoyed their excellent coffee, cakes and breakfast. I still have my breakfast there when visiting the town and the quality and service is always good.

Popped here this afternoon with friends for a coffee and cake. Our table was dirty, the staff were really not interested, the cakes were dry and did not taste fresh and plates and glasses were being dumped so loudly in the main restaurant area that it startled all of us. Very unprofessional service and such a shame that the standard and quality has fallen so far.

We popped in here when shopping for a late breakfast/early lunch. The staff were very nice and service was quick. Only problem was the food. I only had a cheese and tomato toasted and whilst it was presented nicely it was pretty rubbish, basically it had hardly any cheese. I'm not sure how you can go wrong in a cafe in making a toastie but they did here. Can't really recommend it.

We have visited different Patisserie Valerie several times.

Called in for coffee and cake which took much longer than we'd hoped due to the poor service. Waitress seemed to be on her own trying to cope with a nearly full cafe, finally delivered cakes but without napkins or cutlery, we had to ask then wait again but by then coffees were cold. Also choice of cakes was very limited, which is not what you expect in a patisserie at 4 o'clock in the afternoon.

I enjoy going in for a coffee, the service is lovely, the foods great and the people that serve us are really pleasant too!

Lovely cakes and that's all that was nice, service awful don't bother I was Left feeling so upset on what was a celebration day , they roll there eyes , ( hate that ) waitress 's dont smile or greet you or have any customer service whats so ever. went here for 2 afternoon teas , and also ordered for my grandson off the menu , his came out , and he had finished his by the time our tea came I had asked where our tea was and she just looked at me no comment nothing ! also when we arrived the waitress made me feel very uncomfortable in her attitude when I asked to change tables as we were squashed in. things have defo gone down hill, since my last visit. tea pot was broken and dirty , and not adequate enough for a £50 afternoon Tea , nothing matching odd tea cups and saucers - had to ask for spoons ,to which I ended up getting them myself my grandson had to ask for his drink several times , and then extra tea was charged as she wouldn't give us a pot of hot water ! sandwiches were awful , and everything seemed to much trouble , spent a small fortune in here, you are charging 4* prices for a 2*star service i will never go back .. Very rude place. you all need to learn some manners !!

Having been here before for the experience of an English Tea ie scones, cakes etc hubby thought we should try Brunch. I ordered eggs Benedict, bacon, hollandaise sauce and all served on slices of bruschetta bread. Well, the amount of thick cut bacon, perfectly cooked, and perfectly poached eggs was an absolute treat! There was enough bacon served on my plate for two people! Unusual as normally places scrimp on enough bacon. The eggs were delicious and the hollandaise sauce creamy and just the right amount. The bread was thick cut and toasted just right for me. Hubby had the full English breakfast that included mushrooms and again thoroughly enjoyed it. Although he did mention his toast was more warm bread than toasted. Coffee were lovely, thick and creamy and they serve soya milk which I need. The staff are friendly and attentive. I would thoroughly recommend a lunch visit before hitting the shops of High Wycombe. Try afternoon tea as well as you won't be disappointed. ☕️Wear elastic waist trousers as you're gonna need them!Enjoy amigos! X

We had an afternoon tea the worst I had such a shameWe were seated and took 40 minutes to even get someone to take our drink order they bought the tea and no food so the tea was finished before food delivered then we had to buy more tea The food was delicious when arrived we had five scones two tiny tubs of jam asked for more were given open jam left over from someone else's afternoon tea but happy

I went in to a wave of smiles and waves.Coffee's to suit all tastes. A massive choice of a menu too.Huge amount of cake slices on offer. Afternoon tea a must, a worthwhile purchase . You will not be disappointed. Staff are excellent .Drop in and even have a breakfast too.

Excellent coffee...Great customer service - has to be mentioned as so often lacking...Unfortunately the black forest was a wee bit dry...I didn't mention this, but am confident I did it would have been dealt with well if I had.

I visited Patisserie Valerie in High Wycombe for a breakfast the first time I have visited and I was surprised, it is bright and airy with a pleasant quietly spoken young lady who attended me at the table, I ordered the Full English Breakfast which consisted of 2 Poached eggs, Bacon, Cumberland Sausage, beans, fresh Tomato, mushrooms, Butter and toast, well cooked and presented also had the Decaf Cappucino which was pleasant the breakfast hit the right spot will definately visit again made an old man very satisfied thank you good value

I went here with my grown up daughter for a bite to eat late lunchtime. We found somewhere to sit easily enough although it was very busy. I had to ask for our table to be cleaned and it was a long wait after that for our order to be taken. My coffee arrived 15 minutes before my daughter's tea. She ordered a hot meal and the highlight was the side salad. The toastie was burned at the edges and was not appetising. I had to go ask for cutlery. My lemon tart came with a thumb sized dent in it and - yes - a soggy bottom. Mary Berry would not be impressed! Having waited over ten minutes for the bill we could have easily walked out without paying. No one was keeping an eye on the customers and ensuring everything was ok for them. If you want to visit this place. Go when it's really quiet. The staff cannot cope when it's busy. Really poor.

Looked forward to having cream tea which booked in advance. It was not very busy but the service was slow and poor. The food not very fresh tasting, which was surprising and a disappointment. We were not even asked if everything was ok or do we need anything else. Couldn't wait to finish and leave. Sadly it would take a lot to get me to go back for anything else.

A really classy and sophisticated dining experience is to be had at this venue, where the service is faultless and waiting staff polite and diligent. The menu caters for all dietary requirements and tastes. The drinks and beverages on offer are many and any request is not too much trouble...the ethos of this venue is so incredibly customer centred. The venue interior is tastefully decorated and the front counter seriously tempts you with so many incredible, tantalising treats! The prices are moderate but are exceptionally worth it as the quality is excellent. The venue is so close to the Highstreet that it couldn't be any more easily accessible. A great place!

We were given a Groupon voucher for afternoon tea here. We thought it would be excellent, but how wrong we were. I think they must cut back on items, when it is not full price. The promised mince pies were tiny mince tarts, no lids on them. No cake forks, surely a place like this with the cakes and gateaus they serve, have cake forks, when we asked were given dinner forks! On arrival we were waiting to have a table allocated to us, when 2 other couples behind, pushed in and took the available tables, no manners. So overall, not a good experience.

Waiting for the shops to open and decided to have a coffee somewhere quiet and this was fabulous. So fabulous that the coffee became a wonderfully cooked eggs benedict and a couple of macchiato. The 'no music' is a policy apparently, a real blessing when everywhere else is blaring out 30 year old Xmas music!

My wife and I have visited this place a few times. Occasionally the service is good and occasionally poor. It does not seem to depend on how busy the place is because we have had good service on a very busy day (as well as poor service) and poor serve on a quiet day.The food can also be a bit hit and miss so it's a lottery what you might find if you choose to visit. The food is a bit pricey for what it is and there are equally good places nearby for less.

We used a WH SMITH voucher we were given last Christmas for afternoon tea for two last week (current cost £34) - to be provided with very very average afternoon tea which costs £28 if you buy it in there (which I now wouldn't). Scones were tasty - but otherwise everything average and Waitress was lovely was only godsend. We were in and out in less than 15 mins. Ambience of venue average as well.

We had a very nice lunch here today. I had a club sandwich, followed by a mille-feuille and my daughter had a vegetarian full english breakfast. The food was very good and was nicely presented. The only slight criticism I would have, was that the pastry on the mille-feuille wasn't especially crispy which was a shame. It was still delicious though!

Usually tempted by the Mille Feuille or the various gateaux, this visit we decided for something savoury. Two Croques Monsieur ordered and a couple of coffees, and I have to say they were ok. Nothing spectacular, and the bechamel had a bit of a funny flavour, but the coffee was nice and the service attentive. Will revert to sweet things next time, they definitely do this better.

Me and my 10 year old boy we go here every week and enjoy a coffee for me with scones and ham and cheese toast for my son Every time is great Thank See you soon

Over the years I have usually had good experiences in branches of Patisserie Valerie, particularly in London, so, finding myself in High Wycombe for the day, I sought out the Patisserie Valerie restaurant in the new Eden Shopping Centre to have lunch. The restaurant is modern with high ceilings and comfortable chairs. The staff were attentive and I ordered lasagne and salad and a bottle of sparking water. The water was nice, well chilled and served with a glass with ice and fresh lemon slices. When the lasagne and salad arrived I had the first of two new experiences. It was quite simply the worst lasagne I had ever eaten. It was served in a shallow oval dish and the whole thing was covered in a thick rubbery layer of inedible cheese, probably some sort of mozarella. Once I had removed it there wasn't much left except a couple of layers of flaccid pasta and some ragu. The salad was limp and comprised a few rocket leaves and some baby tomatoes. No salad dressing was offered. Note to chef : a classic lasagne is created using pasta sheets layered with a rich ragu, a light scattering of grated parmesan and a thich bechemal sauce. The top is covered with more bechemal sauce, a few small shards of butter and a sprinkling of grated parmesan. No other cheese should ever be used.Still a tad hungry after this disaster, I ordered a belgian apple tart from the patisserie cabinet and had my second new experience. It was the driest, most stale apple tart I had ever eaten with a sort of fondant filling topped with thin, leathery apple slices. This in Patisserie Valerie ! - how hard can it be ? So - Patisserie Valerie in Covent Garden - great. Patisserie Valerie on Marylebone station - great. High Wycombe ? - give it a miss.

This is my second visit to this cafe. On the first occasion my husband and I visited we had to wait for our order so long we gave up and left. However, always willing to give second chances we tried again today. The cafe was almost empty and appeared to be, if anything, over staffed. We ordered our drinks which arrived promptly and sadly it was at this point that the old familiar pattern started to unfold. We waited and waited but no sign of the cakes we had ordered arrived despite the fact they were in a chiller about 4ft away and the staff were hardly rushed off their feet. Obviously the task of taking two cakes out of a chiller and popping them on a plate was beyond their capabilities. Yet again we were obliged to give up, abandon the order and leave. They certainly won't be given a third chance and I'll never darken their door again. Take my advice and avoid!!!!

It is always a pleasure to visit.Their coffee is always great as are all of the many delicious pastries on offer. The staff are friendly & efficient.Highly recommended.

Went here for a mid morning treat when shopping in High Wycombe. The cakes look amazing. I ordered the triple Chocolate cake which was delicious and rich. I couldn't manage it all. I took home a couple of cakes for my husband as he has a sweet tooth - vanilla cheese cake and raspberry mouse. Whilst good the texture was a little strange as if they had put a little too much gelatine in the cake. However, overall very good. The coffee as lovely - not too strong and of good quality.A definite place to go with a friend for a chat

Attractive busy Restaurant .Absolutely delicious Coffee & Cakes. Perfect treat. Nice friendly staff, will definitely visit again so I can have their afternoon tea!!!

Went with my wife and 2 boys. We had not been before and had a group on offer for 2 cream teas. As soon as we showed the paperwork the waitress' look changed.'You get 2 drinks and 2 scones' was the coldly worded statement.We ordered hot chocolates for the boys then thought a cold drink might be preferable. I asked if we could change and got a grudging acceptance. When I asked for 2 milkshakes instead she rolled her eyes and stated that she would 'have to ask the Manager' - way to make us feel special!The milk shakes did arrive with a measly pot of clotted cream and the scones. There was zero interaction and we were made to feel like we were a real inconvenience who were trying to milk the groupon offer for all it was worth. But does a milkshake REALLY cost the chain any more or less than a hot chocolate?Food was ok, but the service was extremely poor.

Thought we would grab a coffee and a cake and just chill as we were visiting High Wycombe. Location is great however the service is not the greatest. The drinks were fine but the fruit scone was somewhat horrible. The scone was overheated and it tasted doughy. It was horrible and top it all when you try to speak to someone who at best does not understand you it says it all. If you can avoid this coffee house and nip into Starbucks opposite as much better food and service and you don't have to repeat yourself. All I can say is a poor experience.

We stopped by with a Living Social discount voucher for 2 take out snacks for £7. This allowed a choice of baguettes/bagel and a soft drink. The manager kindly allowed us to eat in [we were mistaken] and also allowed me to swap my soft drink for a pot of tea. Service and quality were excellent but would anyone really pay the full price of £8.50 for an open salmon and Philadelphia cream cheese bagel? I would eat there again but choose the food carefully.

Had a rescue tea and cake here after a full on shopping afternoon. It was worth it. They rarely fail to delight with the cakes and the drinks were to a good standard too. Slightly on the expensive side but worth it.

I popped in here for the fist time for tea and cake. I got a very warm welcome from the waitress and she helped me with my order. I had the raspberry tart with custard and white chocolate cream - gorgeous, loved every mouthful. Worth every penny!

We love cakes and this place has some amazing ones. Would highly recommend Black forest and the strawberry ones. They have this gift box of 4 mix cakes for £10. Nice packing and very good deal.

This branch of PV is very small and set in a local shopping centre. Food is good, cakes especially so, but they really are astronomically expensive for what they are and can only be a very special, very occasional treat...