John Lewis in Wycombe

Went to get a hover and got one .I was helped by a very excellent young man called Kazime on the Bosch stand . Thank you.

This store is in a great out-of-town location with free parking on site. It's a great place to try fragrances from all the top brands.

Very disappointed the lady who served us no customer service at all no please or thank you

My sister and I went here today to purchase a few large electrical items for her new house. John was such a great help to us. Patient/ knowledgeable/ went the extra mile for us. As we spent a lot of money he kindly gave us a voucher for a coffee and cake in the cafe. Thank you John a great ambassador for John Lewis. ⭐️⭐️

The usual case of not having stock of what is offered online, and overpriced cafe. But both weekend visits have been marred by the attitude of Gen Z weekend staff (the regular staff uphold JL standards as ever ☺️). One couldn't even be bothered(able?) to divide £549 in half!

Visiting to sort out equipment needed for our new home - John Lewis has everything including disabled parking right outside. There are many “departments” within John Lewis perfume and make up counters , clothes for all ages and on the top floor a cafe that can be accessed via the escalators or the lifts

Having visited the store a few days ago I ended up on the Clinique counter and so pleased I did.Super lovely knowledgeable Consultant knew what my skin needed and didn't try selling me unnecessary products ,many thanks Irina .

A strange security man followed myself, wife and 2 year old son around the shop this morning. It was a very odd and unusual feeling and I felt there was some racial discrimination behind this. Funnily enough I was there to purchase a £300 Reiss coat but the piercing eyes at the back of my head put me right off. Security man in the grey trousers a size too small; perhaps act more inconspicuous next time or just let the innocent brown people shop in peace. Off to Westfield we go instead.

Great location with plenty of parking, large aisles to walk through with a push chair or wheelchair. Nice cafe.

Always wonderful service here, especially to the lady on the Estee Lauder stand. Everyone needs to support John Lewis and make sure it is around for us in the future

Avoid this store. They are unhelpful and rude. Their tech team are particularly bad. You’re better off buying online. Or if you need to visit a store going to Reading or one of the London stores.

Overworked staff that cannot help. You also cannot phone the store and speak to somebody. Our purchase had a part missing. I Was told by the John Lewis switchboard that they had no way of contacting the store and no manager at their end would speak to me as I was not an online customer.

Nice out of town location with plenty of parking. Large fashion offering with a slightly disappointing homewares selection. Not too many staff but the lady that we spoke to in the rug department was proper old school JLP and all the better for it Somehow or another JLP needs to get back to having well trained, professional staff that are well turned out and eager to present their stock in the best possible light or am just an old fart that hamlets after the good old days??

Bought school shoes for the first time for my 4 year old son on 02/09/24 to wear at school for 12 hours in total this week and they are so scuffed and rubbish quality. Shocked that wearing these shoes for a total of 9 hours has done this. I was meticulous in ensuring my son takes them off after his mornings in school. Horrified to discover these in this state on Friday 06/09/24. Went into the High Wycombe store on 08/09/24 to request an exchange or refund and was denied either of these, stating this is “general wear and tear”. The comments from dep manager, Shazeena that I ought to “educate my 4 year old son on how to look after shoes”, totally insulting and ignorant. Does she have any clue what children at 4 year old are like? Elizabeth, other deputy manager was polite however, still refused to assist with either a refund or exchange. Did not expect this customer service from JL, particularly as we went to JL specifically for quality. Will not be going in there again. Absolutely flabbergasted by their lack of customer service. Terrible quality of shoes of the Start Rite range for children.

I wanted to leave a review for the lovely sunglasses sales assistant who helped me this evening pick out a new pair of sunglasses. Unfortunately I did not get her name but she was very helpful and patient (I was being a picky customer) excellent customer service thank you!

Bought a tv from the reduced section from Samsung rep. Was assured it had been checked and no scratches on screen. When I got it Home Screen scratched, parts missing , incorrect stand , screws missing and no packaging Disgraceful misleading practice Wasted a whole day and paid for hire van

I had a lovely shop assistant called Shabela Begum and Laura Creed. I took their names so that I could make sure they were mentioned in this review. Being a teacher, I was given a voucher to spend in JL. Again, being a teacher, a teachers wage is not one you usually use to spend frivolous amounts on make up and skin care! However, I came in with the voucher and both sales assistants were welcoming, kind and helpful. Shabela colour matched me and helped me pick out a lovely selection of items, and then assisted me to get 15% off if I became a JL app user. It was a wonderful shopping experience and I am very grateful to them both.

Excellent service by "Will" in electronics, speakers, TV, etc @ John Lewis High Wy combe. He is gem of a sales person, extra ordinary good salesmanship, very professional, knowledgeable and keen to help.

Me and my husband visited the store today for the all things baby appointment, we were absolutely blown away by how knowledgeable, kind and helpful our nursery advisor Amanda was. Absolutely brilliant customer service and honest advice given throughout, we could not recommend more for first time parents. We also visited the cafe and clothing sections and all of the staff we came across were so keen to help and be friendly. The food was also lovely. A great store and we hope to visit again sometime soon!

Excellent service! Big thank you to Mark who works in the pram section on the first floor. He was very helpful, honest, and took the time to find the pram that was right for us. Thank you Mark!

Extremely disappointing customer service. I shop here regularly, and the experience is always dependant on who you get to help you at the till point. Today I got a lady ( assist number W4871) who was so unhelpful and indifferent while she was putting my items through the till point. She demanded to see my receipt for the item I bought earlier. Demanded is the right word - there was no please, thank you, sorry for asking. None of that. However when the manager was called, suddenly all the pleases and thank yous came out. Interacting with her ruined my whole experience on that day.

Fantastic service from John Lewis. I have always been very happy with the service from all staff at both John Lewis and Waitrose. However there is a lady called Alison who works in the customer care team that is simply astounding. There was an error in the measuring of my curtains and the attention to detail, friendliness and efficiency with which she dealt with the problem was superb. I felt she went over and above to ensure that I was happy. Thank you Alison and also to all John Lewis and Waitrose staff as you are all always extremely helpful and friendly.

Eight months later and we went back to the store, this time for pans. The first clue should have been the fact that at 3.00pm on a Saturday we could park close to the door. Gone are the days when a knowledgeable partner could offer advice. Instead, all the assistant could do was to scan a bar code and show me the product on her smart phone, something that I could have done at home. When we tried to buy something that was on display but not available on the shop floor, out came the smart phone again to check stock. When the assistant came back from the stock room with the wrong item, we left the store. Later we bought the same pans from Amazon for 30% less and delivered the next day. This used to be a wonderful place to shop but sadly - no more! Hence the half empty car park on a Saturday afternoon. A nice store but don't try to buy curtain material. They are obviously set up for ready made curtains and have no material in stock. When we went in to order they persuaded us to buy more length than we needed and when it arrived it was in two pieces. No way to discuss this without driving to High Wycombe, no wonder they have problems.

Best shop in High Wycombe. Good selection on offer, prefer it to Oxford Street. Always great with returns. The odd complaints seem to be from people who spend hours in the coffee shop using the free wifi. Why anyone who come here to study is beyond me! Great returns policy and easy parking. Love it!

This store does not have effective safety measures in place. My son was leaving the bathrooms when the door closed on his hand and partially amputated his finger. He is 6 and the whole incident was incredibly traumatic for him. Albeit the staff on scene being very helpful and caring, I have attempted numerous times to escalate a complaint to head office health and safety and I am always told someone from head office will call and it never happens. You have vulnerable customers such as children and the elderly, there is an easy solution to implement for this health and safety risk but JL have refused to have the conversation with me. Be careful with your children in these stores. Edit to add: I followed the advice in the JL reply to follow up for support. They advise they will reply in 24 hours and over a week later I still have no response.

Don’t expect to get any respect from the staff if you are not a pensioner. As paying customers we were constantly harassed by staff saying that we had to buy something regularly despite buying something to eat every hour. It honestly felt racially motivated as there were many people who would be there for up to 3 hours as well.

Most patronising staff in the cafe! Constantly getting nagged whilst trying to study due to not buying ‘regularly enough’ despite constantly spending money on food that is far too overpriced!?! Almost £4 for the thinnest cake slice, which is stale most of the time, its utterly ridiculous. Perhaps if the food was actually good i would go back for more but the quality definitely needs to be improved. Overall, just very rude staff and poor quality food do NOT recommend.

Don’t expect to get any respect from the staff if you are not a pensioner. As paying customers we were constantly harassed by staff saying that we had to buy something regularly despite buying something to eat every hour. It honestly felt racially motivated as there were many people who would be there for up to 3 hours as well.

Such a fantastic shop, staff are so friendly and happy to help

Poor Breakfast from John Lewis's restaurant some was under cooked and some was over cooked been left to long under the hot lamp we will Not be going for breakfast again we expected a high standard at john lewis we hat to wait for more eggs to be cooked as they had run out no quality control or standards.

Absolutely super store. Great layout and atmosphere and the service especially re problems/returns 10/10. Rivals/beats Amazon and that is what JL has to do.

Thank you Donna! I popped into Customer Service today to get a present gift wrapped and had such lovely service from Donna. She wrapped my present beautifully and told me about the offers on My John Lewis app. She was so helpful and made my experience in store a 10/10. Thank you! X

The most patronising customer service ever. Didn't listen. Will never purchase from them again. Beware, if you purchase an electrical item, open it and try it out, JL will not let you return the item!

Love John Lewis breakfast , Sharon and Dawn are hardworking and a credit .. love visiting the store on my days off all the staff are so polite and well kept pure class and I cannot recommend this company enough . It has everything you need . Wish there was one in every major town in the UK & Ireland !! Wish you all the best for the future during these difficult times .

I cant recomend highly enough Fatima from the Chanel makeup counter, she was extermely consultative, engaging and fun. she gave us lots of tips and advice that will come in very useful for my wedding. She is indeed a credit to both Chanel and John Lewis

Wife and I went for some breakfast. It was not very busy. I had full English breakfast and pot of tea, wife has avocado on toast with salmon and poached egg and a pot of tea. This came to over £21 which I thought was not good value. The total cost of items on my plate was about £4.50 , and they charge £9.50 the quality was ok but , if I had bought 2 bacon rolls which also came with 2 pots of tea included it would only have been £10 rather than £21. So be aware of the special deals as the normal menu is a complete rip off. I know what I am talking about as I have been in catering for 43 years.

John Lewis High Wycombe Opening Hours : 10am -8pm Mon-Fri 9am - 7pm Sat & 10.30am - 5pm Sun Not 8am - 8pm as on Google. Great place to shop, excellent friendly service, good value and competitive prices. Ample parking and an excellent place to eat. Wonderful Christmas atmosphere, great festive decorating and Santa.

I popped in before Christmas and was rushing to finish my shopping - last minute as usual. I got to the tills with fifteen minutes to spare before the store closed. Two young staff members could see that I was short of time and wrapped my entire gift assortment ! Great service as always

Eid Mubarak! Very nice gesture from JL today for providing volunteers for the Eid prayer, car parking, complimentary drinks and other activities. Very inclusive, welcoming, polite and helpful staff.Thanks for bearing with us. Job well done. Hopefully you benefited from handbag sales today too 😀.

Great store and excellent customer service

Went in for some flooring, the chap was not helpful at all, took my details for a call back or email once his manager was back, 4 weeks later and nothing.

It seems to me that staff at the John Lewis group are not the best. I'm now stuck with a sub-standard bed as the guy in the mattress dept at HW John Lewis doesn't know his job, missold the thing then lied about what he told me when I went back to query it. Have tried getting a refund but apparently I should have also looked at the info online! Why? Do John Lewis not train their staff that they have that little faith in them? Shame on him - shame on them. I how he loses his job. That said I know somebody who works at their HO and he says they are the least knowledgeable org he's ever worked for and most people are just waiting on retirement - it's an easy life doing a mediocre job apparently.

Not great. Sold me a pair of earbuds. Faulty after 12 weeks. Asked about a replacement as needed them for travel. Rejected and sent for repair, promised a 10 day turnaround. Without earbuds for 3 weeks. Picked up and fault reoccurred within 24 hours. Now being told to go in a third time to arrange a refund or replacement. JL used to command loyalty. Service has deteriorated- other reviews have picked this up- I’d shop around and go with the best price, you don’t get peace of mind with JL any more. Never knowingly undersold is history. JL of old would put the customer first. Now, if I get any comment from JL to this post, it’ll look like it was written by a bot.

We were greeted at the door by a man giving out trays and we said we just wanted a cup of coffee. We were told which queue we needed to join. It took 20min to reach the front of the queue then we realised that people were walking in and going to a different counter where they were served straight away. I complained and was told that he didn't know about the other counter as he was just covering for someone. Please train your staff or even better ditch the meet and greet, he was causing complete mayhem. We will never go back until the system changes. Lets down the John Lewis brand massively.

I experienced frequent disconnections with my AirPods Max headphones, resulting in only one ear functioning. Unfortunately, I felt my concerns weren't taken seriously, and I was directed to Apple instead of addressing the issue directly with you. As the warranty is with your company, I expect you to honor it and provide assistance. This experience has left me disappointed, as I didn't receive the support I anticipated.

This was on line customer services! I had a pair of pJ that felt like I slept in cardboard I was quite shocked as the company that made them seemed great loca. I continued them to explain they were quite shocked and said definitely a default! I washed them to see if that helped but no. They suggested I go back to JL and return as faulty! I said it was over 30 days as I had warn them I couldn’t return them. They pulled up faulty items on the JL website and said definitely return! I had originally bought 2 pairs one for my daughter but she didn’t want them. So they were returned in the time frame I was refunded no worries. Honestly you thought I was trying to get a free £1000 TV! They took ages to respond I explained the fault happy to return so they can look into it etc. Nop I have wrong dates, wrong information then a you have already returned it honestly!! I don’t have time for JL email tennis? It’s a £30 pair of PJs I thing it was! Just trying to help the company get them back to look into! Honestly wish I hadn’t bothered! Finally after I say I’m going to do a review I get £12 refund as a good will?? Good will for what exactly you all wasting my time, not looking at the details no listening to the problem or point or following you policy!! I’ve wasted far more of my time than £12! I feel sorry for JL as they clearly can’t get the quality staff they used to whom could do there job!

Just made a special trip to JL High Wycombe to buy a microwave, we were in my husbands van and could not enter the car park as height restrictions were in place, drove round to goods in and a young man tried to help us but we were greeted by a very rude unhelpful woman who told us we couldn’t be here and to park by the wall - which has double yellow lines!! No offer of help to allow us to enter the shop! Left and gone elsewhere. Very very poor service from JL

Poo customer service! They are all in South Africa and the lines are terrible. will shop elsewhere!

Does not deliver when promised. Day 25 and still no refund. Apparently I have to wait a few more days. Today the 1st February I am being told another 5 days for a refund. Not sure that I see them as a trustworthy household name. Their emails state customer service. I think customer dis-service to be more appropriate.

We had a nursery appointment with a gentleman called Alexander. I seldom ever leave a review on the same day of a visit but wanted to do everything to ensure that my opinion was out there whilst it was completely fresh in my mind. Never ever ever have we been made to feel this welcome during an appointment. Whilst most of us would have been completely shattered by the end of the week, we received the most upbeat and well engaged service for a late Friday evening appointment. Alexander was nothing short of incredibly professional, highly knowledgeable, helpful and friendly to us. It must take a great deal of might to talk for 1.5 hours straight and no doubt there are a number of appointments per day of this duration. To be able to maintain a high level of service right up into late on a Friday evening is commendable, it is refreshing to see that kindness is not a dying breed and I do hope John Lewis recognises its true gems! Please don't ever change Alexander. Great work. :)

Hopeless. Told that staff were in the stockroom when all I wanted was to buy a couple of bits of lighting. So went home to order the item I wanted and then online they had gone up in price. Call centre hopeless and basically told me that it's my problem. Can't do anything about it.

Got 7 suit cases from them in High Wycombe branch , the advisor told us we are fully covered when bought , went today as two of them got dents and broken, sales incharge/ manager said sorry we just do cover for the handle zip and wheels. Not any other damages. So came back and decided that never shopping again with these liers/ scammers again its far better to buy stuff from amazon or temu instead of going to these scammers never buy goods from them triple the prices and same quality as some cheap third grade product.. And if you do need to pay triple the price ,please always make sure get clear instructions on insurance that they give on goods. Really disappointed never shopping from them again not even a cold cup of tea.

Slow service and food a lot like IKEA restaurant… if you’re into that kind of thing! Strange layout of the restaurant which can be confusing for some and leaving others frustrated at them for jumping the queue.

Purchased an icandy orange through John Lewis a couple of years ago. Sadly the front wheels kept braking and falling off. With two children, that makes it tricky. I took the pushchair in just before Christmas. They were extremely helpful and even loaned me a spare pushchair. Icandy fixed my pushchair under warranty and it’s now easier to push than ever. Thank you for all your help.

Came here looking for a fridge/freezer after an unsuccessful trip to Currys in Slough. Currys didn't have most fridge/freezers that I liked in stock, so a quick Google search showed John Lewis did have them in stock and offered free delivery (unlike Currys who were looking for a min of £60 for delivery!!) Knew exactly what I was looking for when I went in to John Lewis. Went straight to fridge/freezer section and was greeted by a very friendly young man who offered to help. I told him what I wanted (there was an example fridge in the store to show him!) and he advised that they didn't have this one in stock. Rather than attempting to sell me a much more expensive one that I didn't want, the colleague did a search to see if they had it available in other colours. I was very pleased to find out the fridge was available in stainless steel for the same price and with much lower energy usage!! This was great news. Really grateful to the staff member for his efficient service this afternoon. We were in and out the store within the hour!! Very happy customers and looking forward to receiving the new fridge/freezer on Monday!

I would give it no stars if I could. I don’t usually complain but I’m completely fed up with John Lewis and their attitude to after care. On the experience we’ve had, I would definitely think long and hard before you purchase through this company. We chose to buy from John Lewis because we trusted that they sold quality goods and have reliable after service. Both have been proven wrong. After many technicians trying to repair our TV, they have washed their hands and told us they will do nothing about it. The story is long and frustrating but it has been going on since the beginning of October. Speaking to other people, they are also experiencing similar low quality, dismissive service. I will never purchase from John Lewis again.

Great store with plenty of parking. Huge place with lots of helpful staff. Could do with a few more staff on the tills at busy times, but otherwise, a great place to browse around.

I bought a pair of headphones from John Lewis in high Wycombe, I must say the service I got from Rosie in the electrical department was awesome 👏👏👏. I must say Rosie is an asset to John Louis. She has an amazing attitude and was cool calm and extremely helpful, she had wonderful knowledge about the products And any questions I threw at her where she was not sure she would immediately check and would explain it to me In the way I would understand. I quiz her on other products like the Sonos Roam which again she was wonderful. She done her very best to give me a fulfilling contentment that I was important to her and John Lewis. Also would like to compliment her parents on raising a wonderful young lady. 👏👏👏👏👏

Went to do a bit of shopping at the John Lewis branch at High Wycombe. After spending a small fortune on shopping, thought I’d get a cup of tea and a cake from their restaurant. Can’t say I was at all impressed on either the cake or the cost. Not sure where John Lewis feels it can exploit a customer with a slice of cake barely thicker than my finger for £4.25 Lesson learnt, and I won’t make the same mistake of visiting the restaurant again.

You are joking, right? Went to do a bit of shopping at the John Lewis branch at High Wycombe. After spending a small fortune on shopping, thought I’d get a cup of tea and a cake from their restaurant. Can’t say I was at all impressed on either the cake or the cost. Not sure where John Lewis feels it can exploit a customer with a slice of cake barely thicker than my finger for £4.25 Lesson learnt, and I won’t make the same mistake of visiting the restaurant again.

John Lewis is probably my favorite shop. I usually find something for myself & my home in most of the departments. Since moving from London to High Wycombe, John Lewis has become my least favorite place to shop. I am followed around the store all the time in both busy and quiet periods. I will find 2-3 members of staff loitering at the end of an aisle or area where I am browsing and they follow me to each area. Today was the final straw when I decided to end the day with a nice browse around the shop. This quickly turned into a sad and miserable browse as I noticed I was being followed yet again. I waited in line like other customers at various counters (Mulberry) to be served and was over-looked and then treated with bored, disdain as I made enquires. You've done me favor as I'll be saving money in 2024 by no-longer shopping at John Lewis. I'd rather go without than walkaway feeling miserable from the horrid store experience. I would like to know if the High Wycombe branch specifically train staff to treat fat, black women like common shoplifters, I do not believe my 'type" are the clientle this particular branch are intrested in. Point very much taken.

Worse John Lewis with zero customer service.

Large John Lewis Store Department Store. Wide selection of clothes, homewares, gifts, electronics etc. Very large car park.

Tried to order a Sky remote controller on the phone,payment tranaction completed successfully then cancelled by JLP without a satisfactory explanation.Not at all impressed!

After sharing a grievance with Donna, in Customer Services, you do not expect her to walk briskly through the Department after you shouting "why don't you just leave" and making accusations of abuse. She needs more training to curb her bad manners and quick temper.

Люблю этот магазин, большая парковка.

A hijabi in electrical was very helpful, she cared to my every need and was very polite.

Always amazing service! Can’t be beaten.

Lovely store, only downside is the cafe. Staff gave us an ice cold “hot” drink/inedible fish but other than the cafe I’ve had nothing but a pleasant experience. The front of store staff are always so lovely no matter what you need help with. I had an accident a few days ago with my laces being caught in the elevator, staff acted very fast, especially those that work for Jo malone. I was embarrassed but they were able to solve the issue swiftly and with Grace. A couple of staff came running with scissors and others tried to pull them out. I’m very grateful to the staff for helping me out & would recommend this place to people of all ages, young & elderly.

A well stocked store, good selection of quality products, helpful friendly staff. Ample parking, can get very busy at peak times Well worth a visit

I recently needed to purchase a new TV. The info on the TV's now confuse me and I did not know what I needed, as a pensioner I was overwhelmed. A nice young man came to my rescue and explained all to me, which made alot of sense to me, he talked me through it and thanks to him I purchased a new TV. His name is Brandon and he deserves praise indeed. He then took me to the cash desk and talked me through that procedure. Thank you for being patient with me Brandon, you are an asset to the company.

THE PLACE Restaurant - High Wycombe. What a nightmare... queue to enter... queue in area for soup & sandwich. queue for Hot food. queue for Cake & Coffee. All these separate areas Do Not make it efficient, the assistants are terribly slow in dealing with everyone., I ordered the soup, but then refused it as it would have been cold by the time I eventually got to a table, I was still queuing for a sandwich, thats before I even thought about a hot drink. It was a busy time leading up to Black Friday & Christmas but have been here before on several occasions and the service is much the same., You have very pleasant staff working behind these counters but they are inexperienced and need direction., Nobody took any notice of peoples frustration at the poor service. This needs to be redesigned, all these different queues for items!! Definitely not "The Place" for Lunch or afternoon tea unless you are prepared to queue for 25 - 30 mins in each queue.

Afternoon tea here repeatedly grim over several years! Cakes over sugared and tasteless, often stale. The scones on this visit were like rock cakes (and this has happened before). We chose them because the cakes are so disappointing.

Nice department store, selling clothes, electronics, home furnishings and cosmetics, etc. This store also has a currency exchange service and a café. The store is spacious and the staff are friendly and helpful . There is a large parking area on premises, but the spaces are quite narrow.

Like shopping at the store and usually have a bit to eat in the cafe . Last Saturday (21st Oct) we went to the cafe before shopping and ordered two toasties . After 20 mins there was no sign of the food and asked an assistant to chase it up. After another 10 wait still no food and no contact from anyone. I then went to the counter and asked for a full refund which I got plus an apology but no explanation as to why we didn’t get our order. We’ll still shop there but won’t be going to the cafe again

Very busy ,to all the brands , and good customer care. Huge car park in the front of the store

Great products. The store is ready for Christmas and it smells amazing.

Great shopping experience, lots of quality articles on display for sale. Even the parking lot is class

Tried to buy an IPad twice today in JLP. Both times (11:15 and 11:35) no one available to help me. Found the tablets on display but no labels explaining what they were, price, options. I knew what I wanted just couldn’t find the boxed items themselves. Annoying experience and so have preferred to order from Curry’s.

Visited for the first time and Maxine was very helpful!

Very disappointed today with serving. I asked for Korean chicken rice. Rice was scraped from dish as it was end bit and really grainy. She loaded my plate with the coleslaw to make it look good ! My friend had 2 portions of same and her portion much larger. When I mentioned it to lady serving she said that is how it is 2 scoops. Expensive for what I got and I ha e also just spend over 300 in clothing dept too. :(

Really lovely out of town department store with easy access and free parking. Fantastic range of good quality products and very helpful staff.

Came in late to get my wife a last minute birthday present. Amazing service . Staff even gift wrapped just as store was closing. Went above and beyond. Many thanks to Alex,Christina and Dagdish.

Ok so after a hectic week I went to John Lewis for much needed retail therapy but instead I left disappointed and very upset. I visited the ladies underwear department only to be ignored by staff member in the changing room, not so much as a welcoming smile, more an annoyed look. I waited as she tended to 2 other customers. I ended up asking to if I could go in. After that I went to the till, and the same lady (Kate) looked at me blankly and I said ‘can I pay?’ She replied ‘can you go to the tills at the end of the store’. As I walk away I realised that I don’t want to trek through the store with a bra in my hand, so I turn back and see Kate serving another customer. Sheepishly she realises I am there and says ‘I’ll be with you soon’. Then tells me she was serving the other customer the whole time, not the case from where I was. Customer service is your title and the main bit of your job before bra fitting. All you had to do was be friendly and polite, tell me you were busy but no, you treated me like a no one. I honestly felt judged because I didn’t look like the rest of your customers. From a Loyal customer for many years who is gutted that you ruined my day.

We recently purchased a car seat and base from JLP for our newborn baby (costing almost £500). We reported a fault with it shortly after purchase (as the straps do not adjust to fit a baby as they grow as shown in-store and on the manufacturer's videos) but the service from JLP has been extremely poor. We have made clear that we live in a remote village and rely on a car to get around and so need a replacement car seat asap and therefore cannot wait for it to be sent to the manufacturer for repair and subsequently returned (especially as JLP could not give any indication whatsoever of how long that would take and when we would get the car seat back). My daughter's first vaccinations are tomorrow and as things currently stand we will be unable to attend due to JLP supplying a faulty baby car seat and failing to provide a replacement or to at least agree to refund us so that we can buy a replacement. JLP were happy to make thousands of pounds from selling baby products to us but clearly have no interest in the safety of our newborn baby or remedying the situation when things go wrong with those products. JLP are insistent that they have to follow the manufacturer's terms and contact them about a repair but it would be well within JLP's powers to issue a refund or supply a replacement in the meantime. THANKS ANDREW - SADLY THE NURSERY AFTERCARE TEAM ARE BEING UTTERLY USELESS. THEY EVEN QUERIED WHETHER WE NEED TO ADJUST THE STRAPS TO FIT OUR NEWBORN (WHEN THE HEALTH VISITOR HAS CONFIRMED WE DO)! THIS SHOWS A TOTAL LACK OF UNDERSTANDING OF THE PRODUCTS THEY ARE SELLING. CLEARLY TO WORK IN A CRASH, THE STRAPS NEED TO BE ADJUSTED TO FIT THE BABY!

My wife had very bad experience with the staff as they were not helpful at all even though she has some issues with mobility and asked for help they had not gave her any help at all. Let alone the poor communication skills from some of the staff, and not telling ua the policy that we can not return an item after we open it. I hope to investigate about that and make sure all your staff to be nice and friendly with your customers as john lewis is an amazing company

Went to get a cabin case & realised the sales had ended the day before. Spoke to a customer service member and as the reduction ticket was still in place she honoured the discount, so received a 20% discount of the case I had chosen.

Plenty of staff, but terribly organised. I went today and there wasn't many people in the queue. However we were told to go to the other till where we would be served 'quicker'. Yet we were kept waiting and people coming in after us were served before us. The coffee was weak and like dish water, we couldn't even taste it. I gave a negative review some years ago, but hoped it had improved. Sadly this wasn't the case, so won't be eating here again.

Bad experience Left the purchase at the counter without buying

Just back from a visit to JL on behalf of my mother. A washing machine that has been trouble since we had it. With 3 fixes required JL eventually swapped it. Thanks to Ben who was brilliant and to JL. It may be cheaper on the internet sometimes but that's because you are not buying the service and customer care. Thank you to Ben, I wish you had seen the happiness from my parents in their 90's hearing this was sorted.

Oh my considering this is John Lewis the standards in this restaurant are awful. We were unable to order hot food until 12.00 noon. We decided to go for the baguettes which was a big mistake. It was not enjoyable as they were so hard it resembled eating a brick. Looking across the tables it was not just us struggling as others had taken one bite and given up. I could hear a staff member apologise to a customer that there were no hot chocolates but there would be tomorrow. I just think this could have been phrased better by saying we haven't received a delivery. It is not as if the customer would be returning tomorrow unless local. Overall experience was not good I wouldn't recommend.

A disappointing experience with a very unhelpful and rude member of staff in the baby section today. Ended up in Mamas and Papas - highly recommended!

It’s a nice store and the scones in the cafe are to die for… However, there wasn’t anyone in the shoe section to help us find a size to try on, and the member of staff we asked said they couldn’t leave the bag section, which is fair enough, but when someone came over to offer help they shouted at my mother from a distance which was a little bit unexpected. But we got help in the end and it’s definitely a nice environment! ☺️

It was my first experience at the restaurant. Joined the queue at 11:30, it was barely moving / not moving at all, only three staff members serving behind the counter. Waited around 15 mins to get to the front. Customers were getting impatient due to having to stand and wait. Or maybe the person at the front had ordered twenty hot drinks? Not sure, the point is the queue was barely moving. Finally I got the front, with only a couple before me who were literally paying. I was then approached by a lady monitoring the queue, who told me to move across to the opposite 'sandwich' counter, telling me I can place an order there as well. So I did. However when I moved, I realised that now again, I was literally at the end of another queue. Had I known this, I wouldn't have moved, obviously, but this was my first time in the restaurant and didn't know where the tills were in the 2nd counter. To add to my frustration, this queue was not moving at all. Needless to say, I saw the customers who were behind me in the original queue served, while I was still waiting. This made me quite frustrated and I ended up leaving the restaurant and the store. Now I know this is not the end of the world, and I appreciate working in hospitality isn't easy. but this was still very unprofessional. Why would you ask a customer, just about to be served, to move to the opposite counter and wait again?? If anyone reads this from John Lewis, please train your staff in proper queue management, or reorganise the restaurant.

Arrived at The Place to Eat to find a huge queue and very slow moving. Enquired with Manager, ‘Anna’ if the other counters could be opened, as they had a huge number of hot drinks machines standing idle. I was told that wasn’t possible, as despite it being very busy, “the machines had been cleaned, and the staff were busy preparing for tomorrow!!” Really disappointing, as I really like the John Lewis brand, and expect much better.

Good for parking and shopping especially with so few department stores being around now...its good to have it. Always disappointed in cafe, staff nice but food is never that great...scones dry, egg mayo roll tasteless but on a nice roll! My decaff coffee is always odd yellow colour, but hey chips were OK! A lot of money for not great quality, only writing because its my experience everything, when will I remember not to come here for coffee...though normal coffee might be fine.. 🤷‍♀️

Lovely experience this afternoon at the High Wycombe store. The Chanel assistant was super helpful & friendly despite being so busy. Lipstick chosen with her expertise help. Sadly it was out of stock but was able to order on line. A true asset to the store. Many thanks.

My partner came to the shop around 11am on Friday 24/3. Was trying to seek help around the make up counters. Only to be blanked, ignored and was left feeling very judged due to her appearance. Despite her asking for help. She was left feeling extremely let down and depressed by Bobby Brown and Lancôme. Only Clinique were supportive and offered to help. I’d very much like to pass on my thanks to the lady on the Clinique counter.

Looking for fabric for curtains I spent 15 or 20 mins searching every single option on a roll in the store. 3 -5 colleagues chatted away the whole time - none offered to help. There were no other customers in the department. As I was leaving a colleague apparently from another department did help. The store looked great, but if its self service please drop the prices. And if it is serviced - please let the colleagues working instore know, right now they don't.

A confusing mess. Whoever decided to place the menswear immediately next to fabrics needs some retail design training. No subtle transition. Poor signage and no staff around to ask advice. It's very 'help yourself'. And the lighting at the till points at the rear of the store is appalling. It feels like that area is closed. Edit out some stock- it feels like a jumble sale