Patisserie Valerie in Glasgow City

Due to am emergency I was unable to be with my Mum on her 80th birthday. I thought sending a cake for her small party would mean I was taking part in some way. I didn't notice until after I had ordered that the cake needs to defrost for 6 hours. I immediately emailed and ask to switch to a next day delivery. I was relieved when this was confirmed. However the day before and no cake. My Mum will now have a cake that will arrive on the day of her party so cannot be eaten.

Very poor quality cakes and bitter coffee drab surroundings and poor service Certainly won’t be back no wonder there isn’t many left

My wife and I were given a gift voucher , as a Christmas present, for 2 x cream teas with an extra voucher to take away 4 cakes. This was our first visit to Patisserie Valerie in Silverburn, its open air within the enclosed shopping centre and we were impressed. Its a very relaxed atmosphere, staff were all friendly and welcoming and the cake displays were excellent. We were served by Moira, service was first class, informative and friendly and we were presented with a 3 tier display of fresh hand made sandwiches, scones, cream and jam pots and a selection of cakes on the top tier, teas and coffee with refill. The 4 cakes that we took away were high quality. All in all a memorable experience and was a special gift

Terrible, Terrible, Terrible! Left me really angry and upset (in tears). Thought I'd use my Xmas present voucher to go out for afternoon tea with my husband. Checked the opening times on the web which said open 10am-5pm. We had an hour's drive to get there. Arrived at about 4.15pm, and as it said it was open until 5pm I stupidly assumed we would be able to get served - how wrong I was! The place was completely empty and looked like it was closed. Upon asking a member of staff at the counter, I was informed the kitchen closed at 4pm!!! So you are NOT open until 5pm Patisserie Valerie, you effectively CLOSE at 4pm and you are paying your lazy disinterested staff an extra hour's wage for standing around doing nothing!!! My hubby tried to cheer me up with a wonder around the shops and as we were returning to the car park we saw the 2 members of Patisserie Valerie staff making coffees for a member of staff from Wagamama's and another person!!!!!!!! It seems they are perfectly happy to serve centre co-workers, just not members of the public - appalling customer service!!!! Please take note Head Office of the behaviour of your staff and the terrible impression it gives to customers, please also ask the manager of your Silverburn store to amend their misleading website opening hours to reflect they CLOSE at 4pm.

Very disappointing, waited as per sign to be seated and ignored for substantial time while staff milled about. Sat ourselves down and then ignored for further period. Eventually went to to till to try and order. Member of staff absolutely manky, so many staff not doing much. Won’t be back.

Visited here with my elderly father. The large menu board says brunch breakfast £10.95. A bit expensive for the items listed but I thought was bound to be good - how wrong was I! Flat cap mushroom had not been peeled. Sausages had skin like condoms. Poached eggs looked great but were ice cold inside like they just came out a fridge. Bacon like leather. Father couldn't eat it. I managed the bacon and sausage as a mater of determination but all else left. The server looked thirteen a d sporting 1" long nail extentions. Went to pay the bill it was £30.60 for two breakfast and two tea. The bill said breakfast was £11.95 each. When I asked the server she said the large illuminated menu at the entrance is an old menu. No apology. No question of how was your food. Nothing. Even though the plates being collected were still covered on food, no question as to why. Poor service. Poor experience. Won't be back.

Fast friendly service. The new Hunters chicken flatbread sandwich was very tasty and the coffee was piping hot. Would definitely have again

Good location just out of the main drag so not a million people passing you by. Regularly purchase coffee to go and staff are extremely helpful, efficient and mannerly. Pass by other cafes situated in Silverburn to go here and will continue to do so. Have read the various conflicting reviews re staff but I always find them excellent.

I walked through Silverburn Shopping Centre, Glasgow from M&S passing several very busy eating establishments to find Patisserie Valerie almost empty - Now I know Why! It was after 2pm so the sun was shining through the glass roof and the windows in the roof hadn't opened it was 17C outside the centre and the staff behind the counter were being cooked by the sun = the heat was like an oven! I stood and waited patiently at the "WAIT TO BE SEATED " sign two members of staff were behind the counter who knew I was waiting but didn't come over to serve me - another member of staff who finished serving her customers came over and asked if I wanted Tea or Coffee to sit-in or take-away - I answered Sit-in and I was shown to a table for two and given a menu to chose. The young girl serving me was very nice and helpful and I couldn't fault her Big welcoming smile and service. I ordered a pot of tea, Sourdough Chicken and Bacon Baguette and a slice of Coffee and Walnut Cake. The Pot of Tea was OK! but Both the Sourdough Baguette was hard and dried out! as was The Walnut Cake almost stale at the edges- Not the delicious cake I remembered from West Nile Street PV. I wrapped up half of the baguette to let my daughter see it and she said I should have complained as it was Stale due to being left out on the counter! The sun beating down on the counter is drying out the bread and the cakes- I did mention to the lady when I paid my £16 about the heat drying out the bread but she chose not to hear me!! I had interrupted her conversation with her colleague! The next Time I will visit Tim Horton's at least the doughnuts aren't stale! I thought Lockdown would have improved the service at PV but obviously NOT!!

Visited Silverburn Patisserie Valerie today. Both had smashed avocado on toast with poached egg.………awful……… salad served with it brown and wilted, bread not really toasted, avocado in bits not crushed and poached egg, well not great. Fortunately had Diet Coke so they could’nt mess up the drinks!!!!!!

My friend and I popped by for breakfast and had pancakes bacon and maple syrup along with a lovely large cup of latte. We were served by Moira and Kat who were both very very pleasant ladies, very attentive and a credit to Valerie patisserie. A superb service will be back again next time I’m visiting Glasgow.

Ordered 2 hot drinks and 2 cakes. After a half hour wait , I asked a waitress what was happening and was dismissed , yes, it’s coming. Another 5 minutes I went up to the counter and was told it was very busy and a 20 to 30 minute wait. I explained that I had already waited over 30 mins. Waitress said. We have 60 people, it is busy. I had observed 4 waitresses running around - all serving the one table , a drink at a time and so on. Absolute shambles. A large dose of practical staff training and customer service training badly needed. We then waited another 5 minutes , we were totally ignored, and so we. walked out. So. The hospitality sector has been struck badly by COVID Well, I would expect sharpness and eagerness to serve but , no, some people just don’t care

Ordered a strawberry gateau for Christmas,, the size of gateau was tiny , do probably 4 people. Charged £37 + £5 delivery. For a total of £42 this gateau is WAY over priced for what it is . Don’t mind paying the money for a nice gateau , but it’s more to do with the size of it , shocked is putting it mildly…. Lesson learned

Situated within the Silverburn Shopping mall, I always considered this chain to be more of a coffee house/bistro but their breakfasts are pretty good too. I had the main offering - 2 fried eggs, beans, sausage, 2 rashers of bacon, huge mushroom and a roasted vine with small tomatoes. 2 slice of toast completed the feast. My wife had a croissant with fried egg and we both had a pot of leaf tea. Excellent value at just under £15

My friend and I had a delicious afternoon tea here recently. The staff were very pleasant and efficient. The unlimited tea and coffee were lovely and the dainty sandwiches and cakes were tasty and in just the right combination and amount to leave us satisfied but not over-stuffed. Would definitely eat here again.

We left our hotel.. visited silverburn and popped by for something to eat before the five hour journey home. We were seated by a lovely lady who was very friendly and upbeat. We ordered and despite the fact they were busy, we did t have long to wait. Superb service and food.

Visited Patisserie Valerie at Silverburn this week. Took seat had excessive wait for menu ,tried to make eye contact with a member of staff before order taken!! We ordered 2 latte and 2 cream cakes. Overpriced at £4.95 per cake , not particularly enjoyable and...

We ordered a cake for Sunday delivery on Saturday. We have to pay extra 10pounds for the next day delivery as well. The cake did not come on Sunday. Monday we received an email that it will come, but at 3pm another email said the...

Visited here today first time for ages and definitely won’t be back. We were shown to a seat and waited 20 minutes for our order to be taken. We had a tea a coffee and two slices of strawberry gateau. The gateau was nowhere as...

My friend and I were at Silverburn for a bit of retail therapy and needed a cuppa before starting. We went to Patisserie Valerie but were a bit put off by the prices. However we spotted tea with scones on the menu which was a...

Enjoyed afternoon tea today with mum and daughter. Absolutely delicicious sandwiches were delicate and light fillings, scones with cream and jam were plentiful, cakes were so light and just melted in your mouth. Joe served us and couldn’t have been more attentive. So pleasant even...

Situated in a large food hall with comfortable seating. Some Savory dishes but best known for its lovely cakes. Not cheap though!

We were at the shopping center on Saturday January 4th. I ordered an espresso, sure that I would get a good coffee as I had it at patisserie valerie in debenhams. Unfortunately it went badly, they brought me a horrendous coffee, it looked like dirty...

Popped in on Thurs for a quick bite of lunch with my son, had to wait several mins to be seated, all 3 members of staff there saw us but didn’t bother until they had to. Waitress took order but didn’t write anything down, there...

Visited here for some lunch, looks good on arrival but we were asked to sit at a table which still had dirty plates and crumbs all over it and it took 5 minutes before they wiped over the table after being asked twice. We ordered...

Stopped for brunch on Monday 11th November, waited to be seated then told to sit anywhere, customers served before us and I had to go and ask for a menu also had to ask for the table to be cleaned. I had poached eggs that...

Silverburn has so much selection, restaurants really need to be on top of their game to thrive, even walking past all the other eateries are so bright and welcoming but Patisserie Valerie is dark and quite unappealing. Staff weren’t that welcoming either. We won’t bother...

Stopped here for some cake and coffee. Was excellent. The girls were fabulous, and was served straight away. Will definitely be back again.

Well, what can I say. Place was empty, I should have guessed cause every other place in the shopping centre was full, although they still managed to get our order wrong ?! And it was a very simple order. The guy who served us was...

My granddaughter and I went to the Central Station branch before catching our train home after a lovely day shopping in Glasgow. The staff were so very nice and helpful, I would recommend the new chocolate brownie, will most certainly be back.

The service was excellent and they were very accommodating when we asked to move tables as the one we originally chose wasn’t very wheelchair friendly. The menu was varied and had something for everyone. The poached eggs were perfect, the presentation was great & not...

Place was empty so I went to grab a cup of coffee.1 girl made the coffee as the other took payment with a third member of staff cleaning tables and greeting me as she walked past.i grabbed some sugar while waiting on the coffee and...

We called in at Patiserie Valerie before heading to the motorway for a long journey. Pleasant meals, well cooked and served fairly quickly along with coffee and tea. Nice setting and was not too busy.

Visited this branch for a catch up with friends and some light lunch and cake. The server Eva was excellent and recommended something light for us. Food and coffee was delicious and service was great. Will definitely be back.

Visited here to meet a friend who had just had a baby. On arrival the girls were really nice and showed me to a seat that would accommodate a pram. I am doing slimming world so opted for a breakfast but left off the sausages...

Today was in silverburn shopping all day, I felt I needed some sugar ! So me and my mum went to patisserie Valerie for cake and coffee, not to be missed amazing, and thanks to Joseph for the loyalty card and amazing service ! We...

Wasn't having a very good day today until i stopped by your Silverburn Store, What pleasant staff you have and my gosh the manger Joseph was second to none asking me how my day was etc. You don't get good customer service like that these...

I am a regular to Patisserie Valerie in various locations in Glasgow, when I'm in the mood for a coffee and nice piece of cake this is my go to place. Recently I visited the silverburn branch which didn't disappoint. I was served by a...

The cheesecake was awful. Actually to call it cheesecake should be a crime it was more gelatin on a plate was awful.

We have been regulars at this bistro/coffee shop, but lately their standards have dropped terribly. They used to serve delicious quiches and other tasty hot foods as well as cakes and pastries. At first, I asked if quiche was available, but was told only the...

We chose to go Patisserie Valerie at Silverburn because we were tired and did not want to walk any more. What a mistake. The waitress Becca showed us to a table is full sun. We moved to the shade and placed an order. The soya...

Difficult on a Saturday night in Glasgow when you haven’t booked a table.... this was ideal for our needs.... not an extensive evening menu but suffice.... and we enjoyed the food and service

Stopped for breakfast with my daughter. Ordered poached eggs on granary toast. Disappointed to be given brown bread toast with a couple of pats of wrapped, cold butter. Eggs were fine, they were runny. I did say to the waitress it wasn’t granary bread, she...

Went here for afternoon tea, but at 1.30 there was none left.. so got 2 bowls of potato and leak soup and 2 cokes. This cost just over £16... and wasn’t worth £2.. it was the worst lunch I have ever had, the bread was...

Met up with my cousin here and we had a lovely cake and slice and catch up, the service was really good. Would be disappointed if this was our last time visiting.

Arrived today with my husband for Afternoon Tea to celebrate his 70th Birthday. Only to be told they could not do Afternoon Tea as the Chef did not turn up today. Don't understand why you would need a Chef to make up sandwiches, as the...