Patisserie Valerie in York

Super expensive, hardly any choice, rude staff. No ice with drinks, a mug of tea , no saucers? Not a good experience in my opinion.

Used a voucher for afternoon tea Menu’s were snatched away upon us producing our voucher, thankfully the drinks we requested were on the said menu. No smiles or friendly greeting from either of the two visible staff. One of which went to bathroom with serving apron on ! Smallest sandwiches in the world! Bread was dry but thankfully fillings were tasty. The layout of this cafe is just bleak and as in un inviting as the staff. The cakes however were incredible! Always 10/10 but sadly we’d only ever order to take away or for an occasion in future.

We we’re given a voucher for afternoon tea so decided to use it at patisserie Valerie in York. The were happy to take the voucher and Chelsea was very keen to make sure we had everything we were entitled to. The service was excellent and nothing too much trouble. The cakes and sandwiches were delicious. Would definitely recommend.

After explaining to the staff member that I am a carer and the person I was ordering for has recently had surgery and has an extremely restricted diet so items could not be exchanged we were shocked the chef had replaced waffles with thick slices of fried bread! This was potentially life threatening to the patient who would have choked to death in minutes of they had attempted to eat it. What chef serves strawberries on fried bread? Especially in light of the clear information we gave. We had to re order 3 times and eventually we were told our item wasn't available. They had already removed about 70% of the meals from the menu and we could not eat what was eventually served as it was so badly cooked. I had to settle for just a drink that the staff member spilled all over my partner. Having worked in the food trade myself I was amazed how incompetent the staff were and how truly awful the food was. We will never use this place again.

Llamado para usar un cupón de groupon para el té de la tarde y tengo que decir que el servicio y la comida eran perfectos. Conocemos nuestros tés de la tarde y este tiene una clasificación muy alta, especialmente si se tiene en cuenta el precio, incluso si no hubiéramos usado el cupón. El caballero que nos atendió tenía una sonrisa de bienvenida y nos hizo sentir muy bienvenidos. Podríamos tener nuestra elección de bebida caliente y tantas como quisiéramos. Los pasteles estaban deliciosos y los sándwiches eran una selección tan buena como la que hemos tenido en la mayoría de los lugares. Estábamos demasiado llenos para comer los bollos, así que el camarero los envolvió con cuidado e incluso puso los dos frascos de mermelada en el paquete.

Ordered 4 cakes today on their 4 for £12 takeaway offer. Choice was limited. I now know why. All the cakes i presume were from yesterday. The pastry on the 2 flans was very soft and the sponge on the chocolate cake was dry. The raspberry bomb though was nice. If in shop i would have complained but on driving 8 miles was not going to return. I advise on not going early if you want fresh cakes.

Called in fir coffee while out shopping We had a cheese Scone, a fruit Scone, strawberry gateau and a lemon bomb with a flat white and a regular coffee All food and drinks were beautifully made, Staff were fantastic, I spilt my coffee and staff were very helpful and even brought me a replacement even though it was my own fault

We had a voucher offer from buy a gift or red letter days and Afternoon tea today was a lovely experience. The waitress Zoe is a credit to your cafe/ restaurant. Fantastic service and very genuine. Refills of tea and the food was plentiful, the leftovers boxed to take home . I saw that all customers seemed very happy and content with food and service. 5 stars! Please re open in Beverley. I miss you.

Took the kids out for a treat today and our waitress Eleanor was a delight! Really made the experience for us despite the cake being a bit dry...

Visiting the York Ice Trail with two friends decided to go into Patisserie Valerie for a coffee and a snack going to sit down was told to wait whilst two tables where pushed together for 3 of us to sit down ???so we stood and stood being completely ignored by the most arrogant person to serve behind a counter whatever her problem she was definitely not prove friendly we decided to leave and I advised her that her customer care needed attention has did her attitude,her comment of thankyou for the feedback told me this was not the first time she had been told this, I and my friends would definitely not visit this place again , unfortunately the photo I took is too large

Had a lovely afternoon tea yesterday delicious would like to thank Zoe for her help the whole experience was down to Zoe thank you so much

Despite the food being really nice, it just took far too long for it to arrive. We had finished our drinks, and coffee and cake just isn’t the same without the coffee we’d already finished

Needing a cuppa and cake after a long day we called in here, it was about 6ish..quite late and not much left 2 ladies friendly , especially one with shorter hair..chatty and able to tell us what the 4 cakes left were We orders6 at the counter a small choc eclair a Black forest slice a tea and a can of diet pop...£14 very overpriced for a 70p can of pop Cakes and tea were nice However on entering dirty tables at front , still with trays on, and where we sat , next to us a dirty table with cups ,plates etc They were finally cleared just as we were getting ready to leave But this was a little off putting

We visited on a Monday lunchtime - there was a queue outside and you could see empty tables which needed clearing which was a little annoying. Once it was our turn to be seated we were told there was a 35 minute wait for food, but we figured as long as our drinks arrived, we didn’t actually mind. We opted for pots of tea, which came quickly and we were happy. The food didn’t actually take 35 minutes, maybe 25 approx, and that was reasonable I think. We both opted for all day breakfasts, and swapped amongst ourselves to get our favoured picks! It was great quality, well cooked and the poached eggs perfect. No complaints from us at all!

I had afternoon tea here with my wife and two kids. We bought a groupon voucher which takes the cost down to a resonable level. There is a good selection of items both savoury and sweet in the afternoon tea along with a selection of drinks.

It's no wonder this chain is collapsing. Visited here today with my daughter for our traditional cake and drink. When we arrived we waited for a table no one came to us bit just pointed to a table. We then waited a good while for someone to take our order we were about to leave. Our drinks were made but sat on the counter for so long we were concerned they would be cold when they arrived I touched the cup to see how warm it was and the look the waitress gave me nearly curdeled the milk. We the had to wait for the cakes to arrive. The service we received was awful and I will not be returning

Was advised to try this restaurant by our daughter, glad we did it was excellent. Tried the full breakfast, you will not be disappointed. The staff were very friendly, attentive and helpful, the place was spotless and comfortable, the food was well cooked and very good quality.We then had Jam and clotted cream scones to take out, they were delicious.You have space to eat and relax, will go again.Thank you to the staff.

nice food but service was bit slow/ Just called in for a coffee and a cake. It did take some to get food, but food and drinks were good

We came here today at 3 absolutely starving, so anything could really please us to eat. Our drinks were nice but our food was awful. My partners bread was soggy and eggs were over cooked, and my sandwich was not fresh at all. It was probably the most disappointing meal we’ve had. Nothing was fresh, and you can taste it. My bread on the sandwich was stale and I didn’t eat any of it, the chicken was not fresh and had no taste, they brought out the wrong leaf of salad, and there was barely any tomato or seasoning. We would not come back to this chain again.

Had a voucher gifted to us for sparking afternoon tea at Patisserie Valerie and chose the York McArthur Glen cafe even though they have no licence for alcohol, as this was not important to us.

I love patisserie Valerie having been an original fan of their original stores in London before they became a multi national.

Spent day in York with friends. Looked on Google for place that had gluten free cakes. This tea room came up. Only had 2 pre wrapped cakes that are gf. Ones you can get in Costa etc type coffee shops. Very disappointed. Don't bother going if you're gluten free.

We were shopping at the York Outlet and stopped at the Patisserie Valerie for a quick lunch. My bacon was dry and salty- cannot imagine it was freshly cooked,just reheated. The scones were dry. The butter for the scones and the toast was liquid and could almost be be poured from the packaging.

We always call here for afternoon tea when visiting the Outlet Village. The cakes are absolutely delicious, the scones, warmed and served with jam and cream – just divine.

Came inside patisserie Valerie because queues at other food outlets here were huge! Waited 5-10 mins to be seated even though free tables and waiters passed by us and didn’t greet us. Once seated had chocolate and caramel cake and raspberry tart both amazing, cakes superb so from this point of view I would recommend.

Visited for a quick lunch - no wait to be seated, friendly and efficient service by Zoe and lovely food. Latte was good too. Will definitely be back :)

Visited here on a Saturday and although it wasnt very busy and we got a table straight away we were told that there would be a 35-40 min wait for food. We ordered an afternoon tea for 2 and since we got free refills for drinks the wait wasnt a problem. The afternoon tea consisted of 5 small finger sandwiches each, a fruit and a plain mini scone each with butter, jam and cream each and a selection of 6 mini cakes! All that for £10 each!!! It was fantastic and would thoroughly recommend it!

From looking at my page you will see I have visited other cafes in this chain and have been extremely positive however ..........

We visited today and had breakfast. We had poached eggs on toast. We could barely cut the toast, the poached eggs were amongst the worst i have ever seen to the point where the yolk was no where near the white. Very disappointed. Would not visit again.

We visited with my grandmother who had been given a voucher for afternoon tea for Christmas. The front of house and kitchen staff were lovely and obliging, ensuring that the sandwiches on the afternoon tea were to my grandmothers particular taste requirements. Excellent, prompt , friendly service! Working in the hospitality industry myself, I understand that it can sometimes be tricky to cater to everyone's specific needs. Thank you to the team for a pleasant visit.

Situated within the Designer Outlet, clean and bright, excellent service. had one of their 'cream afternoon teas', substantial amount, fresh and well presented...took some home in a 'doggy bag'. Staff very attentive...

We went today for a drink and cake. I normally don't order scones but I decided to have a warm scone with butter (didn't want the jam) and it was delicious. Very tasty, fresh and buttery. I also had Camomile tea which comes in a teapot so I had plenty to drink as well. All the staff were extremely friendly, professional and all seemed to really enjoy their jobs. They had a great choice of cakes. I would recommend this to anyone.

Went here for Afternoon Tea and I have to say the service and food were second to none. My husband is Gluten intolerant but the staff couldn't be more helpful. The chef even asked someone to check with us how we had enjoyed the food. The drinks were unlimited and the staff asked on several occasions if we wanted another drink. Would definitely visit again and wouldn't hesitate to recommend.

We went to Patisserie Valerie today for coffee and cake. We were greeted with a smile by Luca. He was ever so kind and helpful, helping choose which cake to have! (They all looked delicious!)

So it’s only the second time I’ve been in to this Patisserie Valerie...but this time I took my Mum for a festive afternoon tea.

First stop of the day was for breakfast. Had the buttermilk pancakes with bacon fruit and syrup. Absolutely delicious. We also bought cakes to take home - they are huge and only £5.50 for 2. They too were superb.

Stopped at the outlet on our way for a few days in York and needed a drink and cake before we started shopping. The service we received was fantastic from really friendly staff. The selection of cakes and pastries is extensive and good quality.

I’ve eaten in Patisserie Valerie many times and generally get reasonable food. This however was terrible. I ordered an omelette which when it came was so overdone that the centre separated itself from the outside and it tasted like rubber. When asked if everything was ok and I explained the waiter shrugged his shoulders and asked if I wanted some cake!

Came here for the first time with my daughter as had a free desert / cake voucher through a business . The cakes are amazing and we both enjoyed our light snacks . The service and setting can seem very formal when you are in there but overall very nice . Only bad point was cannot say was that impressed with the service as was stood for a while waiting to be seen and seated - Is quite expensive for what you get but is worth it in my opinion

Came for breakfast on Sunday morning. We were one of the first in the restaurant but it took 25 minutes to be served. The breakfast took a further 45 minutes to come and it was tepid! The poached eggs weren't runny which was disappointing. The food did taste good, just a shame about everything else.

called for afternoon tea and cakes we where served a very nice selection of cakes all delightfully presented , would recommend very nice

Visited Patisserie Valerie for the first time when shopping at the Designer Village York while on holiday.The staff were very friendly,efficient and helpful and the food we ordered was well presented and HOT!

Nice food and reasonable price. I’m afraid some of the staff need further training or moving on. They are there but ineffective at time.

Visited Patisserie Valerie today with my friends. The service was good, not as good as last month when we visited, bit still pretty decent. The food and drinks were great, and I can't fault the place for cleanliness or a warm welcome.

We visited on a busy Saturday lunchtime but the staff had so kindly reserved the best table for my mum’s 88th birthday afternoon tea!! We couldn’t have been treated any better and mum was made to feel special - even to candles on each cake stand! Jo our waitress was very attentive and refilled the teapots as many times as we wanted. Sandwiches, quiches, two types of scone with jam and cream and myriad delicious cakes eventually defeated us!

It was my husband's 65th Birthday and he is a lover of Patisserie Valerie, I just had to by him a Birthday cake to remember. It was every bit as enjoyable as it looks

We visited Patisserie Valerie in York Designer Outlet for the first time today. I have an elderly wheelchair - bound mum-in-law and called ahead in the morning to see if we needed to reserve a table. The call was answered by Kate who was charming and helpful on the phone, assuring us that there would be no problem. We'd visited the York City centre branch but felt it would be too busy and tricky with a wheelchair.

Me and my family had our tea at patisserie Valerie.The service was lovely and friendly as always from the staff.The food was lovely and tasty and freshly cooked.The portions were very good too.The cream tea was very nice too.very enjoyable

My sister, daughter and I went for afternoon tea & I have to say all the sandwiches were fresh & as described on the menu, the scones were made plain or with fruit which is great as my daughter only likes the plain ones & the selection of small cakes were a fantastic variety. We were served by Kate, nothing was too much trouble, she was on hand with refills as we ordered them & generally made the visit so much more enjoyable, so thank you Kate.

If you like cake this is for you, if you hate crowds stay away. Afternoon teas with screaming kids and noisy shoppers feet away no thanks

Popped in here for cake and coffee each of the last two weekends. The food was lovely but Patisserie Valerie really need to look again at their service. On the first visit I could see the cakes sitting on the side plated up but 15 minutes later they'd not been delivered so I went and got them myself. Never mind we thought we'll try again another day. My daughter then took me for Father's Day - served quickly and cakes came which was great. 20 minutes later no coffees, asked where they were.....staff admitted they'd not been logged on the till. Oh dear, so we paid and left not to return.

Popped in here for lunch and was intending on buying the chicken salad, ended up having afternoon tea! It was lovely, sandwiches and cakes were gorgeous. Ended up buying four cakes to take home as they were lovely. The restaurant is very clean and tidy and the staff were second to none. Will be popping in here for breakfast as my friend visits most Saturdays. Loved it!

Called last weekend with 3 friends for a sandwich and drinks, the food was surprisingly average and the tea was poor.

Whilst shopping in the york outlet, we decided to pop into Patisserie Valerie for lunch. The cafe was quite busy so we had to queue for a while.there were a couple of empty tables which seemed to take forever to be cleaned. After being shown to a table ,we looked at the menu, and our orders were taken quite quickly. My husband ordered Eggs Benedict, and I ordered Welsh Rarebit. My husband enjoyed his meal ,but mine consisted of one very small piece of bloomer,with rarebit topping,a blob of chutney and a few salad leaves. It tasted fine ,but I couldn't believe how small a portion it was! As we were both still hungry we decided to order a cake. It was very difficult to get any ones attention , but eventually we caught someone's attention. We ordered another coffee and two cakes. The coffee was brought over, but after waiting 20 minutes ,I had to ask where our cakes had got to. No apology from the waitress, felt as if we were an inconvenience .

Was struggling to sort a Groupon voucher out for afternoon tea at the York Designer outlet, when Jo came to the rescue! My phone was almost out of battery and she lent me hers and offered my friend and I an area near a plug socket ( brilliant service!) while I tried to sort things.

Popped in for a light lunch on bank holiday Monday. We were seated quickly and table was cleaned again as server was unhappy with it.

We called in today for breakfast which was lovely and highly recommended. Our problem is when we called in later to buy cakes to take home with us....they boxed them up then placed them into a small paper bag then charged us 5p for this small paper bag without even informing or asking if we required a bag!!!!!! I understand and agree with the 5p charge for plastic carrier bags but to charge (and without informing you!) 5p for a small PAPER bag is disgraceful!!

After experiencing mediocre service at previous Patisserie Valerie shops in York I opted for the Designer Outlet branch and was not disappointed. I enjoyed a lovely afternoon tea with friends and the service was first class, we were well looked after all afternoon. Thank-you!

My young sons “bought” us all a Wowcher for afternoon tea at PV. Lots of the other local branches didn’t have great reviews so we came here. We weren’t disappointed. The staff were really helpful (gave us an extra table to accommodate all the crockery etc) and the food (sandwiches, quiche, plain & fruit scones and mini cakes x 4) was good (one day people will realise that sandwiches should be plated last not first though- they quickly start to dry). We had bottomless tea, coffee and hot chocolate to accompany our meal and at less than £10 a head can you really quibble?

We visited this café for an Afternoon Tea birthday treat this afternoon and left it disappointed and hungry. After taking our order a pot of tea arrived after five minutes (although it was that weak we had to ask for another tea bag for the pot!). We then waited, and waited, and waited for our food. Bearing in mind this was for afternoon tea – sandwiches, scones and cakes we ended up leaving after 45 minutes without any food arriving.

Had lunch as an escape from the shopping. Jo looked after us very well and helped to make lunch a relaxing and pleasant experience.

A comfortable place to relax after shopping. We had good cappuccino and latte served with a smile at reasonable cost

I was unsure about visiting the Patisserie as I had my 3 year old son and my 6 month old daughter and I wasn't sure how child friendly it would be. However my son had seen a cake in the window that he really wanted.

We visited on 21st March 2018 and had the english breakfast and a cheese and mushroom omelette. The food was delicious, the same standard as the PV in York itself. We were served by Jo, who was very friendly & helpful, even boxing up and bringing our cake selection to the table for us.

We have tried this place a few times and have yet to find any consistency with regards to meals and service. In fact the only thing that never changes is that you don't always feel you are getting value for money. On this latest visit I had the soup which came with very thinly cut and overly toasted bread which isn't what I tend to enjoy with a soup. Thicker is always best in this instance. My wife had the club sandwich - which she enjoyed - however the fries she had were really dense and had the texture of being undercooked. We are now at the point were we shall be trying other options when we visit the shopping centre.

Called in here to kill time after shopping in Fenwicks. Excellent staff quickly served us. Café is v. clean. The vanilla slices are ENORMOUS. Three coffees and one tea plus one pastry £15:50

This cafe is located within an outlet shopping mall, but has its own seated premises as against food court. The decor is typical of this chain, a corporate vision of Belle Epoche Paris. My husband had eggs benedict, the eggs were well cooked and the hollandaise tasty but lacked sharpness. I had fruit salad and requested first a pain au choc and then a pain au raisin, neither was available so I settled for toast. The staff were friendly, quick and informative

Came here for afternoon tea with a voucher, good service, didn’t wait at all. Afternoon tea was lovely and we ate everything. We had purchased a voucher with prosecco on but they didn’t serve alcohol so they gave us a choice of cake to takeaway. Thank you.

Visited with my husband to spend our afternoon tea voucher bought for us for Christmas,we were immediately made to feel welcome and taken to or seat by a lovely girl Kate,she was very attentive and very professional,though it was quite busy it wasn’t long before or drinks arrived by Nicky who was also very pleasant and chatty,asking us about our day.

I popped in to patisserie Valerie with my wife and Granddaughter after shopping in the outlet.We each had a breakfast and my Granddaughter had lovely scrumptious pancakes.The food was fresh warm and mouth watering.Our waitress Chelsea was such a lovely young girl,very polite and could not do enough for us.5star service.we will be back very soon.

My mother, little sister and I had decided to have a quick bite before heading home, I having just finished my shift at Thorntons suggested that we try out Patisserie Valerie as I had not tried it before. It was late in the day so as expected there wasn't much wait to be seated by a staff member named Jo (who was very polite and charismatic might I add) once we had been seated it wasn't too long for us to decide on some cake and tea. After our order was placed it wasn't too long till we had it in front of us; the tea was the perfect temperature and taste and the cake went perfectly well with it. All in all out experience was amazing and ended our day perfectly and I will suggest others go and try it out.

Last minute plan to pop in for afternoon tea to cheer us up on a miserable day and we weren’t disappointed! The young girl, forgive me forgetting her name, maybe Kelsey? serving us was friendly and helpful on arrival, helping us decide what to have. Although it was busy she didn’t rush us at all. The food and drinks were lovely and we found nothing to complain about in the slightest! Will definitely be returning

I have been here on numerous occasions and indulged in their deliciously scrumptious breakfasts,thoroughly enjoyable. The staff were very polite,attentive and listened. I was served by a lady called Jo and was very impressed with her approach towards customers,lovely mannered lady with a good sense of humour,excellent service .

Top sarnies n buns and 5☆ quick service from Jo... Couldn't be more pleasant or do anymore for us....

We looked in for a coffee and a snack at the end of a day visiting York on a chilly day. It was only 3:30 so not at the end of service. The staff seemed disinterested and we got no idea of what the arrangements for ordering anything was. We sat down for ten minutes and as the cafe was not crowded began to wonder what was going on. Then a crowd of people entered and took seats. Still no action on the service. Finally, after another 5 minutes a member of staff turned up and started to take orders from people who had arrived after us. We left without ordering!

My mum and I came here for breakfast on a Sunday morning. The service was fast and welcoming and our waitress, Jo, was really lovely and helpful. Our scones with cream and jam were delicious; just about made up for missing the McDonald's breakfast!

Pleasant atmospehere. Very good service and friendly staff especially our waitress Jo who was attentive and keen to ensure we happy with the food, ambience and overall service.

Called in here for a much needed break from shopping - I was recommended a cream tea by the waitress - who was efficient and very friendly - and it was lovely! Really enjoyed it, was a nice way to spend half an hour before continuing around the centre.

Another great visit to this shop with friends. We were served in speedy time, the food was perfect and the cake delicious. Most certainly would recommend a visit to this store.

Visited patisserie Valerie with my friend.we was taken to our seat by the manager,who was very friendly.we had a lovely afternoon tea.It was a lovely experience,very hard working staff.our waitress Jo was very welcoming and very happy in her work.She couldn't do enough.cant wait for our next visit.

A busy Saturday afternoon but no excuse for poor service and tasteless food. Seated at our table, pot of tea brought after 15 minutes. After another 30 minutes our afternoon tea was brought and it looked delicious. Sadly it didn't taste as good as it looked! We had been told there were no cucumber sandwiches, not that it bothered us but Tesco had huge numbers of cucumbers on the same day! The mini quiches would have been nice had they been fresh, but they may have been microwaved to warm them as the pastry case was soggy, not just on the bottom. The sandwiches are cut into fingers and contained very little filling. Might be an idea to cut them a little larger so that they can get a decent amount of filling inside. The victoria sponge was tasteless, very sickly ad artificial, couldn't eat it. The chocolate slice tasted artificial, couldn't eat it. Carrot cake was good. The scones were the saving grace, delicious, as was the jam and clotted cream. This cafe is probably trying to provide too large a menu in such a small space, with not enough staff. Oh and they leave cake orders on plates in an area open to the public who might be looking and choosing, I wouldn't want my food left in public, no idea what germs it could be exposed to. Would not return to this branch.

A very enjoyable afternoon made even better by our waiter/waitress Joe & Joanne`s attention to detail Top marks

Had a voucher for afternoon tea and took a friend for a treat today. Service was appalling and we waited 15 minutes for them to even bring a drink which were the wrong ones and another 10 minutes for the right order. I asked for a glass of water four times and still hadn't received one when we left the restaurant over an hour and a half later. We were surrounded by dirty tables even when the place had quietened down and the staff were rushed and offhand. We tried to get another coffee and this took a lot of perseverance as the waitress brusquely told us she would be back but didn't return. We eventually managed to ask another waitress and she delivered the wrong order again so another wait for the right one and the food was finished by this time! The tea was okay but I won't be rushing back there again as there are much better restaurants next door.

Had a voucher bought as a Christmas gift for afternoon tea. Chose this particular Patisserie Valerie as we were visiting the area. Thoroughly enjoyed it. We were made to feel welcome by Jo, who was our lovely waitress and looked after us really well. We will be back! Happy to recommend.

We came here for dinner and as a break from shopping. We had the afternoon tea and it was a delight. The food and drinks were lovely. The girl who served us was new it was her first day and she told us so but she was brilliant. Friendly, likeable and served us well. The staff (all men) behind the bar area and a what looked like a chef were not very nice to her and were extremely rude and impatient with her.

Visited today - presume short staffed of lots of tables with dirty pots on. Waited to be seated - eventually shown to a table, ordered 2 drinks and 2 cakes. After 15 minutes drinks arrived with 1 cake and the waitress said our second choice was not available - we declined an alternative and advised that we had been waiting a while for this one to be told quite rudely that there was a 20 minute service time - if we had been told that before being seated we wouldn't have bothered. Five minutes later a different waitress appears with husbands cake. The cakes were ok, nothing special. Won't be hurrying back

Visited on 2nd Jan. not overly busy but team of staff on duty just not working consistently or together.

Dreadful experience. Arrived at about 4 pm, not too busy. Was shown to a table by a young man who promised to come back and wipe down the table and was never seen again. Sat unattended for about 15 minutes while others were seated and served. The serving staff appeared more interested in gathering at the back of the shop for a little chin-wag. Tried to ask one of the team if I could order and was simply blanked. After 20 minutes I left. The staff just stood and watched me go. Pity. I was on my own but was to be joined by a party of 7 including 4 hungry teenage boys. We went to the Pret a cross the way and were very happy there. All in all shocking service!!!

Arrived at 3.30pm, Christmas Eve. Very quiet in cafe. Waited to be seated (as per sign). Continued to wait....and wait... waiter had his back to us, so eventually we sat ourselves down and I informed him we had done so. Ordered two coffees and one Vanilla slice to share. Cutlery brought promptly and our cake taken from the window and placed on the sill near the window area. 10 minutes passed and it remained sat there. No one on coffee station that even make coffees. What appalled me was the fact that members of the public were coming in to buy cakes and were l bing over to look at them all- leaning over our cake, that was still sat there drying out! To top it off, a lady with long hair and a scarf leant over and her hair and scarf were resting on our cake!!!! The member of staff serving her said nothing!!! This happened again as a male leaned over. 15 minutes in and still no coffee or cake (not that we even wanted it now)! No staff anywhere to complain to, so we left. Very poor service and hygiene practices. Won’t be back.

Patisserie Valerie never disappoint, and once again the service and food at your York Designer Outlet branch was superb. My friend Lesley and I thoroughly enjoyed our drinks... You must use the best coffee beans. Thanks as always.

We had a voucher for afternoon tea and decided to call here after doing a bit of shopping. From arriving to leaving we had a great experience, friendly and attentative staff. We were sat down straight away and order taken for tea or coffee. This was brought within 5 mins and our afternoon tea followed. My only criticism would be cucumber sandwiches, cheese would be a better option. The little cakes and scones, 1 fruit and 1 plain each were so tasty plus a refill on tea. Just as we were finishing our waiter came to tell us that with the voucher we got 4 pieces of cake to take home. These were shared with my family who said how delicious they were. We had a lovely time and would go back again.

After a lovely day & night in Leeds watching James Blunt we decided to call in at the shopping outlet for some Xmas shopping.

Ordered what i thought was a chicken escalope(chicken breast,egg washed and breadcumbed) and what arrived was a piece of reconstituted so called chicken tasting like a poor chicken nugget. At £8.95 certainly not good value.

11.30 on a Thursday morning. We've come in for breakfast before a bit of shopping. I appreciate it's busy but we have had to wait for our table to be cleared, after our order was taken and cutlery brought. The table hasn't been wiped. It's been 15 minutes since we ordered and we haven't even got our drinks!! Lots of people are leaving due to slow service. One couple had even ordered, still hadn't received their drinks and decided to leave. Very disappointed as the food is usually lovely.

This was the first time I'd been of one of this chain. My first impression was the very good system of waiting to be allocated a table so no getting the food and then having to grab a table in competition with others also looking. Here you get seated then order and the food is brought to the table to you so there's not food gloing cold as you wait for a table to become free.

Second visit to this particular PV as the 1st time was pretty disastrous so wanted to give it another go...

Got a Groupon offer for afternoon tea.

Great cake and good service when you get it, but lots of people queuing up then walking away because there aren't enough staff to clear the tables, seat the customers and serve them.

We went here for a birthday celebration and treated ourselves to the afternoon tea which was served after a little wait. The food was delicious and there was plenty of it - we couldn't actually finish it all but were offered the option of a takeaway box. The staff were very attentive and we never had to wait too long for anything. Would definitely return.

Good service, lovely friendly staff the only place we visit when we come to york as it warm welcoming service 5 stars see you soon :)