Patisserie Valerie in Surrey Heath

An alright coffee to take away. The staff however offer no niceties and are eating behind the counter, more interested in their friends than paying customers.

Great selection of high quality pastries and beautiful cakes. Nice location in the middle of town centre.

I have been to many Patisserie Valerie branches and have always been very impressed with the quality of food and service. We went with a voucher recieved as a wedding present. No booking required. We arrived and handed in the voucher and a huffy woman asked if we had booked, no we hadn't. She the said she would need to check the voucher and it would be a minimum of a 20 minute wait. We then said that one of us was vegetarian, this again provoked more huffiness, as we should have ordered if we required a special diet. I asked for my voucher back in that case and we would ge elsewhere and use it at another branch, she calmed a little and explained that they only had Egg and cucumber sandwiches available as they don't have a kitchen. We explained that we were happy JUST to have the egg and cucumber sandwiches and didnt require anything special. We then were told to sit down and she would bring tea once she had checked the voucher. On sitting down we suddenly realised that one of the sandwiches she had mentioned was tuna, my husband doesnt like fish at all so decided to go and say that we'd apprecciate the tuna being left off... MORE HUFFINESS, we weren't asking for anything EXTRA, jsut for the tuna to be left off and extra ham or something. The Afternoon tea arrived afirly quicklyn and we were told if we wanted more tea or coffee to go up and ask for it. There definietly isnt a high level of customer service here. The staff were rude and unwelcoming in the extream. There were many 'A' boards up around the perimeter of the cafe advertsing Afternoon tea so preumably they accept walk ins? The food quality was "ok" nothing special at all but acceptable but it left a bad taste in our mouths due to the poor service. In hindsight I wish I had got the voucher returned and gone elsewhere saving the voucher for a visit to another branch.

I received a groupon for tea for 2, no need to book. Went with my granddaughter, saying we were going for a cake. Excited almost 3 year old. Arrived at 11.40 and said I had a groupon voucher. The girl serving asked another woman who was sat having coffee on outside of serving unit. She came back and said no we are not doing this. I said the voucher needed to be used and she returned the the woman on outside of counter who I then assumed was the manager, then came back and said we couldn’t use the voucher. We were not offered any other food/ cake in replacement. Firstly if that was the manager, she had no customer service training, she should of spoken to me herself. Secondly, a different offer would of been helpful. My daughter that bought me the voucher did phone and complain once I got home and she was offered a free lunch the following week.

Friendly, efficient staff and a good selection of hot/cold drinks and cakes, pastries, etc. Good position in the centre of The Square for people-watching.

Best cake selection every. Quick ordering and soon with us at our table, Suitable for all ages. Quite a small area of the shopping centre

Popped in for a coffee and hot chocolate. Only one girl serving and took a age. The hot chocolate was not very hot and my wife drank it almost immediately while my cappuccino was not far behind. Very disappointing, the one in the Lexicon Bracknell is much better.

Having read on line a great review, we travelled a distance for afternoon tea. On arrival we were told that cream teas not available, limited choice of sandwiches so we just bought 4 cakes for £11, which were takeaway. They were very large cheesecake portions, but no forks or implements with which to eat them! So hands were used and I have to say my lemon cheesecake had no flavour. Staff very much need training in customer care

What more need I say, well presented venue in the middle of The SQ. Bought 2 slices of cake, 1 was strawberry & cream sponge : the other a black forest gateaux. Both very tasty, not overly sweet or sickly, none the less tasty :-)

Fantastic flat white- as good as any I've had. A nice touch is the provision of newspapers to read whilst drinking- really civilised- keep it up guys!

I went for a cup of tea while waiting for my wife. When I paid for the tea my wife suddenly step in and told her to find a seat for us. Hoping to have a nice cup of tea and a cake together. But the staff told us we are not allowed to seat. Is because I am brown? Are they being racists. I am so upset and dismayed. I’ve talked to the manager and went for a complaint.

First visit for a birthday treat for my mum, also had my 4yo daughter. We went for the afternoon tea which was great value for money £25 for two with unlimited tea or coffee. Friendly girl served us and was informative and welcoming. Coffee was nice and she also made my daughter feel welcome. The food was good although the white bread sandwiches were hard, we complained and this was sorted straight away, the manager made another round of sandwiches for us with no trouble at all. They offered to box our leftovers to take home and cleared our table quick. Although this is in the middle of a shopping centre it's strangely relaxing and there's lots of space to not feel you are having coffee with a stranger (unlike some coffee shops!). We will be back!

I came to work in the mall and throughout the day I saw that it was very busy, always clean and tidy with tasty cakes. My order was taken quickly and had a brief chat with the manager while he was cleaning the tables. Loved that he did that as he is setting an example to his staff and he's not the type to bark orders at his staff while sitting there doing nothing. Shows great teamwork between staff and management. Wiĺl definitely come again when next in the area.

A bigger girl treated me with absolute disrespect ... she threw my change at me and didn't look like she cared ... when I first arrived she was sat down on her phone with s blue Adidas hoodie on ... either she needs to be retrained or you need to get rid of her ... Absolutely disgusting will not be coming again!!!!!!

Such a relaxing cafe to be at when you’re inside the Camberley shopping centre. The seats are good. The food looks great and is very appetising. The coffees and teas look very good and the food especially the Gateaus tastes wonderful and are very filling. The staff are very friendly. It’s worth being at! Definitely a place to be at if you’re a sweet kind of person. They do all sorts of sweet foods like cakes, biscuits, croissants, pain au Chocolat etc.

We were really pleased to see Patisserie Valerie come to Camberley but every visit is a disappointment. The cakes are of the usual high standard but the staff are just miserable and incredibly slow.

Set up in the centre of the main mall, this a great open place to sit and relax mid shopping. The cakes are super and the coffee good, although the mini bagettes were a little too crusty for us. Nice seating and they offer a festive high tea at £24 for 2 that looks pretty good!!

Good location, reasonable prices, tasty cakes. Can be loud sometimes but it is open space in a middle of Mall. Good for a chat with a friend.

Myself and my friend arrived there just after 1pm on Saturday 18th November!

This has to be the best Valerie in the local area. The staff are attentive and interact with the customer, unlike other cafe’s of the same brand we visit. It’s located in the Camberley Mall which is nice. The product is what we have all grown to expect.

Popped in for quick tea and cake. Not just so why did it take 15mins to get the tea by which time we had finished the cake. They had 5 or 6 staff few customers yet struggled to bring our order. They also did not clear the tables. When they did bring our order the tea pots were half empty. Won't go back.

Having a mall centre location it's a convenient place to have a sit down with hot drink/cake/light bite. It can get busy at weekends but during the week there's usually spare tables. Being out in the open it feels more light and airy compared to an indoor cafe - ok it can get a bit noisy with passing shoppers but it's not a big issue. We selected cakes which are taken at the till with hot drinks brought to your table (which seems to take a while even when not busy). Pleasantly surprised to have a pot of loose tea which was reasonable quality and not tea bag bitter.

I couldn't recommend this place more! Went for my grandads birthday for afternoon tea. Staff were lovely and food was great! Had a lovely time

Came for afternoon tea to celebrate Grandad's 94th birthday. Staff couldn't have been more helpful. Plenty of lovely food and drink refills. Kind and courteous. We will be back.

A magnificent array of cakes and excellent sandwiches and coffee. This place is so attractive. It's an open sided cafe so it doesn't feel that cosy and can get noisy with people passing by. But the food is great. Reasonable disabled access

Popped in for a quick drink but it wasn't very quick! Staff not very friendly, service was too slow! The whole place looked scruffy and uninviting! Probably will not be returning any time soon!

Situated right in the middle of the Square in Camberley's shopping mall, this outlet is a convenient place to meet with friends for a coffee/tea or have a break on your own.

Visited with friend on a day out. Drove especially to Camberley to get a nice cake.

Stopped here for a cup of tea and a bite to eat. Pleasant location in middle of Mall, bright and airy. The cakes and food looked delicious but being unable to eat gluten there was only a couple of things to eat.

After being turned away from our normal coffe shop we settled for Patisserie Valerie in the square the staff were attentive but a bit scruffy. My wife wanted a croque Monsieur which was on display we were told that he sold the last one we settled for two Danish pastries. On leaving they still had one on display which I thought was a bit crazy all in all an average coffee shop

Took my granddaughters and their mum here today lovely afternoon tea I had a voucher for 2 afternoon teas with 2 free cakes to take away. As two of the children are not big eaters that was plenty for us plus I just bought the children drinks. Arron and his team looked after us really well I would highly recommend this cafe.

This is a open area within a shopping centre that serves nice cakes and coffee. Feels a bit different to the typical Starbucks and Costa fair with a much better selection of cakes. Recommended!

I visited the cafe this afternoon with two friends . We were greeted by very friendly helpful staff and we ordered cream teas . The scones were delicious - better than we can make ! Plenty of cream and jam and a pot of tea each ! Can't fault the service or the food and drink - will definitely be back

Thanks to Aisling Aaron Elliot and Shania for looking after us and making sure we were well fed and watered. Friendly people, nice food good value what more do you need!

Thank you Elly, Shania & Nicole for a lovely afternoon tea. Delicious, plentiful & A1 customer service, we felt truly valued. Premise clean & tidy unlike some other local coffee shops.

We visit PV occasionally when we're at the Mall in Camberley taking advantage of the Barclays Rewards special deal - free daily coffee. Despite potentially being viewed as "freeloaders" the staff (Dan in particular) are always friendly and go out of their way to make our visit enjoyable.

This is not my local coffee shop and only visited Pattiserie Valerie once in Reading before but this one in Camberley was amazing staff couldnt do enough for you so helpful and friendly! Coffee and cake was fab too well done

Wow what a treat the cakes are. If you feel indulgent and only cake will do, then you cant do better than their delicious strawberry cake, or chocolate cake with profiteroles on top! Take away or eat there, both options are very reasonable. Enjoy!

The ambiance is great , the desert are fabulous , but the staff ....need a lot more "French " precision.

I have always liked Patisserie Valerie, have visited Oxford and Hove branches. This one is situated in the middle of the Shopping Mall and I just had a coffee and a panne au chocolate. I was tempted by the large size and was rather disappointed, it was rather dry. The coffee was good but the cup seemed small. Service was good and friendly. I think it is over-priced for what it is, quite honestly the Lidl's cake was better that this on offer.

Coffee here is a notch above the usual chains, and they don't overdo milk like some of Camberley's independents do. Happy to make it extra hot and friendly helpful staff. I have a coffee here whenever I'm passing

I went to Camberley recently and was delighted to find that there was now a branch of my favourite coffee bolt-hole in the main Atrium shopping centre. We stopped and ordered coffees, an almond croissant and a fruit pastry. The almond croissant was so hard I couldn't get a knife into it, let alone through it and my husband's pastry was little better. I took mine back and exchanged it for a pain au raisin. This was pretty poor too. I don't know what had happened to the lovely soft, fresh pastries we are used to at Pat Val!!! The coffee arrived after a long wait and that was also pretty grim. However, I used mine to eat my pain a la francaise, dipping it into the coffee which made it edible. We won't go back there and they need to raise their game! There is an excellent Caffè Nero in the House of Fraser and a pretty good Costa quite nearby. We were very disappointed, especially as it wasn't cheap! Put this one down to experience!

Disgusted to be charged £2.85 for a cup of tea! Back to Costa Coffee in future.. Wont be returning to sit in the open space of the shopping centre and to be ripped off. Coffee was nothing special and the tea was just... tea!

First visit for tea and cake on a December Saturday with family. Extremely nice and clean offering nice tea and selection of cakes and pastries. Good place to put a nice cafe in the main square as it was wasted space previously. It appears to be popular and there are always quite a lot of people there.

These days you are spoilt for choice when it comes to coffee.

The staff are really nice and friendly, the food and coffee was lovely. Would visit again next time I'm in town.

The best cakes in town!! Cheap coffee too! Lovely staff Plenty of seating And a selection of savoury too

Schönes kleines Café im Herzen des Einkaufszentrums.

I went to this patesserie today to have coffee with my friend and her kids. The kids chose coffee eclaire and strawberry tart with Raspberry cooler and hot chocolate with cream. We adults stuck to our capuccino and a plate of macaroons.

We lived in Camberley for many years until recently and one of the reasons we did not not go browsing shops there was because there were no decent cafes. We visited family in Camberley last week and were delighted to find this cafe which we are familiar with in London, Edinburgh and various other towns. We used it for breakfast most days as we were in a town centre hotel and we found the food and especially the coffee delicious. Service was good, staff polite and helpful. Some still finding their way around but that's OK as they were very pleasant. A great and long awaited addition in Camberley.

We tried yesterday, the cake and coffee were really nice, however a little be. Ore expensive than a street coffee, the portion are huge! The staff was friendly and polite however we have to wait a little be longer for our coffee.

We were chuffed to find this branch on our doorstep but our first visit was underwhelming to say the very least, we regularly visit the Woking store where the staff and service are first rate - not so in Camberley but, my wife was in town again today and called to buy a treat for desert tonight, sadly the service was again poor which took the sparkle away - we won't trouble this store again and will stick to the lovely Woking store.

Came here just for a coffee on the go. I was really pleased to be greeted by a lady called Gemma who made my latte and it was one of the best coffees I've ever had! I highly recommend the a Patisserie Valerie!

Came here for a treat with my husband and was pleasantly surprised by the level of service I received. Gemma really went out of her way to ensure we were happy and In a town centre location this type of customer service is very few and far between! We will be back very soon, thank you gemma!!

Delicious cakes and fantastic customer service from Aaron. How refreshing it was to be served in q cafe by someone so genuinely friendly, helpful and keen to keep the customer happy. Teas came promptly, cake was delicious what more can I say, will definitely have my repeat custom!

We went to the camberley location today and were really really impressed with the food/scones and cakes!!! But above all the service was fantastic especially from Aarron who could not have been more helpful and polite!

I live locally and visit the mall often.I came here a few weeks ago and visited again last week, the food was lovely we had cake and a cup of coffee each, the coffee is delicious and you won't get better coffee anywhere else in the mall. We were served promptly by the delightful manager. I noticed there were more staff this visit as the first time I visited they seemed under staffed and the waitress' seemed unorganised, which is understandable for a new place, there will be teething problems with staff. This time though, was extremely busy so I knew to be patient but I was seen to straight away! I left feeling refreshed and happy at the excellent customer service! Great job guys!

As I live in Camberley I was thrilled to see that Patisserie Valerie had opened in the mall and couldn't wait to buy something, but sadly I was extremely disappointed . I bought two lemon tarts which were very tasty, but, sadly, the the salami rolls were inedible as they were stale with only a scraping of butter on them. I am surprised that the Franchisor or manager is not checking these things more carefully. I certainly won't return as there are many places in Camberley where I can buy filled rolls which I know are fresh and equally lovely cakes and tarts. They have a lot of competition.

We were delighted to find Patisserie Valerie in Camberley especially with a gluten-free menu. My husband and I ordered a cake each together with one hot drink and one bottle of water. We were supplied with our cakes and given a number. Fifteen minutes later we were still waiting for our drinks. We asked at the counter to be told our drinks would arrive shortly. Another ten minutes passed (we had eaten our cakes ages ago) when a young girl asked whether we were finished !!! Eventually our drinks arrived; the hot chocolate was luke-warm. A number of other customers were also querying where there drinks were. Not a good experience. This could be an amazing place but the service needs to be energized.

We have visited many Patisserie Valerie across the country and have never been disappointed. Until we visited the recently opened one in Camberley. We were thrilled one had opened on our doorstep.

We had a pit stop after a shopping spree. Good selections of tea and amazing selection of cakes...and they were good too!! See you soon