Patisserie Valerie in Reading

I’ve been here a few times now and every time I walk into the establishment Anya always has a big smile on her face and is ready to assist with anything I need. I would also like to shout out Zara for her fantastic personal service which is nothing but 5*. They both know what it takes to deliver a great service and are an asset to the company!

You can find my previous review below. Need to update the review because of my shocking experience yesterday at around 13:10. The new kisoks are useless, they do not let me pick my usual order, aka that last option where you can pick lettuce and other side things. So I go up to the front, saying I cannot order at the kiosk because I can't get my normal order, I don't paid paying more but I would like my normal order. The attitude of your employee saying "Use the kiosk, if the kiosk doesn't allow it, you can't order it". Absolutely no help, no other choice, nothing. I get the system of kiosk is not their fault but also you don't have to be rude about it. This place just keeps going down hill, first the £9 for a burrito, then the smaller portions, then the dumb kisoks and now a rude employee. That hot sauce is amazing, but I would rather learn to make it, then deal with your staff or kiosks again. (previous review below) I love mexican food so much, which is why one of my favourite places to go for a quick bite is Tortilla. I have ate at the Cardiff, Stratford, central London and Birmingham Tortilla branches. However, I was very disappointed at the one in Reading, the portion was so small, the server give me half a spoon of chicken and when I asked if I can have the roast vegetables with my chicken, something I always do with other Tortilla restaurant. The server flat out said "No, that is only for vegetarians". Now I don't even mind paying extra, because I love having the roast vegetables. The half spoon of chicken and no vegetables just meant I was unhappy with my meal. It was very disappointing and I left hungry after paying over £7 for a large bowl.

Very very good service as per usual from Anya & Zara - always serve me & my colleague very fast & food is always great

I am a regular customer who consistently receives an outstanding level of customer service specifically from Tara and Anya who makes it abundantly clear that customer service is a priority

Served by Isabelle :) - Extremely friendly and polite - Very quick service and efficient - Kind and patient - Good communication

Isabelle was very lovely in her service, she had such good communication and ensured to let me know of the options available for my needs

I'm a regular at Tortilla Reading and have been getting lunches from here over 2 years now. Had to write this review, as I went in today and the staff were all new. I got a naked burrito for lunch as usual and I get half the portion size. It's a loot at £7.8! Fancy new kiosks, increase in price as well as REDUCED PORTION - you're losing a loyal customer!

Usually go here all the time and love the place, noticed they installed new kiosks for customers to order, it didn’t let me pick my usual so i went to the desk to order it from there like how i used to and got given attitude to go use the kiosk, explained what happened and they still gave me bad customer service and even ignored me… Fix your staff.

Amazing casual mexican restaurant with a vibrant team and amazing food.Kiosks are new addition which helps when busy and easy to use as well , had a small issue but the lady manager was quick to approach and happy to help me ,so deffo great place to enjoy your lunch amd all staff happy and polite

Big portion and dinning area nice and cozy

Amazing place and staff Best food in town Always hot Always fresh Always welcoming P.S Love the music Aribaaaaaaa amigosssss

Poor service and the worst burrito i have eaten at Tortilla

Fresh food , lady who served me really nice and even clean my table for me .Highly recommend

Had a large naked burrito and the portion and freshness of it was just perfect,clean restaurant and friendly members of staff ,even tho very busy the 3 ladies in front still manage to smile and make everyone feel welcomed.Iwners should maybe look for more tables as was busy and all tables occupied and had to take away .

YUM YUM IN MY TUMMY. I love the food and me and my boyfriend come here a lot.

The woman serving was extremely rude to us, she seemed like a teenager. When asked just to serve burrito bowl there were hardly any veggies left (I am a vegetarian) and she was scrapping off stuck veggies from the tin (stone cold). Asked for green chillies she was like there’s none left (how about you chop some? We are in a Mexican restaurant). If I knew there were hardly any ingredients left to accommodate my vegetarian order I would’ve left before proceeding with the order. Plus she didn’t give me any cutlery or tissue. The staff is very unwelcoming and rude. Love tortilla but never visiting again. What a shame.

Very nice, fresh tasty food. Naked burritos works well for a wheat free meal. Scan the QR code for allergens online.

A great meal, and a lovely team’ my food was made by Anya, who was very generous with the portions! Thank you to her and the team

We loved our burrito! Great vegan options and the staff were very welcoming :)

Absolutely shocking. Paid £12 for a ' naked burrito' online order , received a bowl of lettuce..that was it..no veg as I paid for , 2 tiny bits of chicken , disgusting . Have come here for years & is terrible now, don't waste your money!!

Liked the food and atmosphere. Staff were also very friendly and helpful. Loved it.

Always have such a lovely lunch here. Food is great and flavoursome staff are lovely and it's always clean. Tried one of their competitors once and it just didn't match! Thank you for you consistency as service as always!!

The atmosphere is nice, the food is tasty and filling and the price is reasonable. Medium burrito with a couple of extras and a can of coke is around £12

the food tastes great however my burrito was missing cheese, sour cream and guacamole and you have to pay extra for guacamole so i paid extra for nothing, very annoying my burrito was literally rice beans and meat?! hardly had any of the other fillings i had selected in… ordered on uber eats

Very polite and friendly staff!

Luca was very kind and perfect service. Much appreciated. Thank you luca

Really good Mexican-style restaurant, serving tacos and burritos, as well as a range of other items. I usually go for a burrito, they're excellent value and very filling- medium size is usually enough for me. There's a range of fillings available, including vegan options. Various side options on offer too and it serves a range of soft drinks and beers. It's conveniently located on Reading High Street, easy to find and the restaurant access is fully accessible. Plenty of seating inside too. Staff are always friendly and helpful and the service is quick and efficient. Always look forward to this as a treat, recommended if you want a quick bite while in town.

The lady working today at around 1:30pm is so rude. We barely got a good amount of ingredients as you can see they were running low and haven’t restocked. As a paying customer why should I get less than I should just because they prioritize speaking to one another than restocking. And to top it all off - the burrito was life cold and falling apart. I was a regular here but not anymore there’s better burrito shops in Reading with friendlier staff and generous servings

I got served by Isabelle, amazing service would come here again

Went there with my friend for some food which was excellent!! I was served by Isabelle and Isaac who were both super friendly and helpful ☺️

Came in for a quick bite with my elderly father and isabelle was just WONDERFUL. It was our first time in reading and she even gave me some amazing suggestions of where i could go after. Couldn't be happier with her service, thank you so much isabelle me and pete really appreciate it😘🥰😇

Isabelle was really nice and patient when deciding. Food was great definitely would recommend

Had a great meal which was served by Isabelle, who was very polite and customer service was great overall. Would recommend

I always pop in here when visiting family in Reading - I did so this weekend and had a great meal and Isabelle delivered service with a smile - many thanks and see you again soon!

food is very good and service from isabelle was amazing !! me and susan loved our tacos 10/10 would come again

Thanks so much to Isabelle for being so kind and helpful!

Great food! Isabelle was also great serving us.

Great vegetarian options, and service with a smile from Isabelle. Would definitely go back

Really good food and great service. Isabelle in particular was super helpful with providing food recommendations!

The food I got was very delicious. Alongside the service provided by Isabelle I will definitely be returning !

Izzy.A welcomed me into the restaurant, I felt so comfortable and happy talking to her. She had lovely hair and was such a pleasure to talk to and i definitely will be coming back and bring family+ friends. Thank you Izzy, you made my day!

isabelle was so welcoming , a great asset to the tortilla team!

Lots of gluten free choices and Stefano was very friendly to talk to

Thank you to the lovely lady that served us, Ashley! So polite and helpful. Food was delicious! Lovely staff!

Great food, great service from ashley, she really assisted me on a good combination for my naked burrito.

Very helpful staff, changed gloves with no issues. Made an amazing burrito. Guacamole was so tasty. Tortillas tasted old

Food was amazing, the atmosphere is very cosy.

Very tasty food. Very welcoming staff.

The team here are great. When you’re running out for a quick lunch in the middle of a workday, they let you entirely customise your meal. It’s also lovely to be recognised after a few visits. Can’t fault the experience.

10/10 food served by Luca customer service was amazing

First time in this place, seemed ok from outside. Magda seemed friendly enough when we asked her to explain how the food worked. We had my elderly mother with us, who has dementia so had to order seperately which did not go down too well with one of the members of staff. She said we should've of ordered at the same time, I told her my Mum has dementia and we needed to feed her first. Not all disabilities are visible and staff should not just look at someone before commenting. Food was ok but not hot, won't be coming back.

Food is always good but the service is even better. Stefano is so helpful and great with customers.

Really good experience at this branch of Tortilla. Friendly staff went the extra mile to make me feel welcome, and you couldn’t tell that it was the server’s first shift (good job Klaudia!). Big fan of the enamel plates you get if you’re eating in as well. Definitely the best branch of Tortilla I’ve eaten at - keep up the good work.

Tres Tacos and Loaded Nachos. Both were good and good sized portions

Very nice service provided by polite team. We were served by Anya. She helped us to make a decision .

Fantastic service by Anya! She is truly one of a kind and a credit your Reading store

I was served by a lovley lady called Anya

Great food and service from Anya!

Anya was very welcoming and friendly made our experience very nice would definitely recommend

Had a lovely meal. Anya was amazing!!!

The burrito is consistently good and Anya provided great service.

Anya made my burrito today and helped me massively with what to pick 10/10 best at wrapping burritos will come again!

Always great service, shout out to anya for the best recommendation.

Anyas service was great! Amazing atmosphere and great food

First time here & was really impressed. Anya was super friendly too x

I was served by Anya and she made my experience exceptional. From her welcome to serving my food she did an amazing job. I visit this establishment because of her amazing customer service

Tortilla Reading is fab - special shout out to Anya who is always smiling and ready to fix me up with my regular lunchtime burrito bowl!

Great service and food, Ayna is fantastic and always has a smile on her face and greets you with a warm welcome!

This is an Uber eats review. Certainly not the fault of the driver, who I could see, took the most direct route. The food was stone cold. If it’s not possible to deliver hot food to certain areas, I suggest it shouldn’t be an option for customers.

Food is always great and reliable. Anya is always super friendly and helpful. Always serving with a smile on her face!

I was served by Eugene and he was very polite and made me aware of additional items I could add that I was not aware of. Great service from him as always.

The food was amazing. The concept was explained thoroughly by staff to ease the process. Very friendly staff members- particularly Eugene. Thank you so much and I will be returning.

This is not my usual lunch spot in Reading. But I will 100% be returning after how friendly the staff were, in particular Eugene. Service with a smile always brightens my day :) The food was great too, I recommend the quesadilla with the chicken!

Great experience. We were served by a team member called Eugene who was polite when taking our order and service was very quick.

I visit Tortilla on a regular basis, as the Burritos are the best. I also give Eugene 5* for the service. He has served me on numerous occations and is always polite and welcoming. I will return whenever I am in Reading.

Cool atmosphere, lovely staff, was served by Eugene and he was very approachable and friendly

Great Burrito made all the better being served by fabulous Eugene....what a guy😉

Quick, efficient and friendly customer service provided by Eugene.

Lovely food, Eugene was extremely helpful

Great service from the staff , the portions are really good and the food it’s really filling, I got served by Eugene who was an excellent help, this was my first time here and he guided me through the menu, really enjoyed my lunch here and definitely I will be back, if you looking for something quick and healthy for lunch definitely give it a try.

Excellent veggie chilli naked burrito.

Eugene was very helpful and friendly.

I came in earlier and i was served by Eugene, he explained how it worked and was very kind and helpful which gave me a good experience as a customer. Will be coming here again soon and the food was yummy!

Eugene provided excellent service therefore I will definitely be back again.

Eugene provided great customer service

Me and my family enjoyed the food that we ordered and the food was quick to receive. Eugene was great when serving and was nice to us, great service.

We went to this Mexican restaurant after getting of the train. It just opened and we ordered and got tres tacos, burritos, and loaded nachos. It was yummy and fresh. The Chiken and beef was good. The staff were nice and helpful. The prices were good as well. Nice to sit outside and watch everyone pass by.

Ordered food and they never delivered it. The driver stole it and ate it. Took 12 hours to get a refund with no compensation or anything.

Food overpriced. Poor and rude service - allowing people to skip the line for no clear reason. Wouldn't recommend coming here.

This place is absolutely amazing. What a great team, they explained to concept to us and they were friendly. The food tastes great and the place is very clean. Hats off guys! 5 ⭐️ experience

Nice and friendly staff! Best burritos in town 😇

Prices have gone up and portions have become smaller. Lost me as a customer

Always great customer service. I come here regularly and Anya is fabulous!!

All staff in were friendly and helpful, food lovley as always.

Amazing service from Magda, manager of this branch!

Great food great service, love the ability to track macros on the website. Will definitely go again.

Never ordered but as a delivery partner staff are very nice and friendly people with the personal touch you can see reflected in their food which I would like to try because of that. The place is a trendy place and has a great atmosphere and menu food seems fresh and nutritious added bonus they offer delivery. If in bicycle a good place as cycle racks not far! Update. I must say this is the best of the best certainly for burritos 🌯 best portions and fresh wholesome ingredients so good I fact I did not take a picture of my plant mince tortilla because it was that good. So many options to try as well with fillings. All I would say it the nachos are good but might go well with a sauce like chilli 🌶️ guacamole 🥑 or mint coriander 🌿 riata and salsa 💃 sort of thing

Excellent food. Stefano is 5 stars also amazing staff but unfortunately not all staff is that nice. With some staff members the food potions are getting smaller and smaller. That’s the reason to change my review.

amazing food, great portions and friendly staff highly recommended!!!

Say they open at 11 but just leave me outside politely waiting long over alleged opening time until I eventually give up