Costa in Reading

The staff was very unprofessional. On February 19th at 5:32 PM, my sister and I arrived at the store and stood at the counter to place an order. At that time, there were no other customers—only the two of us waiting for about 4–5 minutes. However, the staff member was merely cleaning and chatting with someone in a foreign language. Although she clearly saw us waiting to order, she chose to ignore us, which left us extremely disappointed. As a result, we decided to leave and go to the Starbucks across the street, where we received much friendlier service. After getting our coffee from Starbucks, we noticed that the same staff member was now serving another customer. I don’t know what we did wrong as customers to be treated with such disregard. I hope the store management will review how their staff is trained to prevent losing more customers in the future.

Really had a bad experience with one of the staff.I know her name her name is Alina she is having a spects.she was really abusive and racist but the store manager was really nice .

Best coffee in Town! I know it’s Costa and it’s everywhere, but it matters who is making the coffee and here I get the most tasty coffee from Town! The team it’s amazing, always with a good vibe and always happy to help!

Staff all working hard and pleasant on Saturday. Recommended.

Servicio rápido y amable. Limpio y acogedor en el interior aunque los asientos son limitados. Bonita ubicación en la esquina de la calle principal.

Avoid with all cost if you care about your health. Asked for a DECAFF (i can't have normal coffee) and staff gave me a normal one telling me is a DECAFF. I felt seriously sick after one hour and went to emergency. I'm intending to take them to court.

Nice place to drink coffee and answer emails :)

It is a small and crowded place. But otherwise same as any other Costa.

Brilliant people and nice Love their ginger bread latte or chai latte!

Good service and atmosphere for working

I enjy this place. When it is sunny it has a lovely terrace! Great coffee ofcpurse!

In this day and age, you would think that customer service would be friendly to those that are disabled, especially to those that have hidden disabilities that might need to use toilets quite regularly. Disappointingly this is not the case for this branch of Costa Coffee. Even after you say to them that you have a hidden disability and ask to use the disabled loo, they look you up and down judging you for where your disability might be and then they have to ask the manager who does the same! Utterly discriminatory.

staff is so friendly and so kind, doing really good job, always same perfect taste of coffee

جيد جدا ،لكنني لم اجرب الطعام ،ربما في المرة القادمة

Very small place, no toilet. But good location. In the town center.

Very nice coffee and snacks, staff are friendly and helpful and a nice atmosphere. Food is very good 👍🏻

I liked it a lot, I went with my girls and they loved the muffins and chocolate for children, the waitresses were lovely

sandwiches are much better now m&s

Staff very friendly and very clean cafe. 👌

Small location for such a big town. Nicely situated thou. Corner location, few tables inside and 3 or 4 outside. Everything you would expect from Costa. Staff were disorganised on the day of my visit, more interested in their phones than work. And I'm not sure about staff emptying the bins outside and bringing it past were you're eating and drinking. I didnt appreciate it. 3 Stars, definitely room for improvement!

Very friendly staff who was very polite to myself and other customers high quality drinks was made for me (large latte, chocolate frap) nice clean shop no dirty tables great lighting highly recommend this costa

I can not fault the staff or the coffee. The staff are always very helpful and friendly and the coffee is great. However I have one complaint and that is no toilet facilities. That's not the fault of the staff so doesn't stop me using this Costa branch.

Nice place to have quick coffee offered in different varieties & sizes.

Burnt the milk! Was too hot to drink and the milk tasted burnt :(

They sell coffee. Avoid the food. As my gran would say “let’s go to Starbucks instead”

Lovely people! Thank you for the sweeties. Happy Xmas xx

Like a Costa. At least the staff know how to make a coffee.

Always quick service and great staff

Straight forward and easy, nice staff.

Best coffee and customer service in town.The staff is always smiling and make me happy.Happy to come back everytime!

I really like Costa coffee I coming from Slough

Really friendly and polite staff, everyone knows the coffee is great but the staff make the difference.

Cold and hungry July morning.. reliable, always 😉 thanks 😊

The people were helpful and friendly

So happy we could enjoy a good latte while sitting at the table inside Lovely ambient music Friendly staff

Not the most inviting of Costa Coffee branches I have been too, but the staff were super friendly and made a great coffee.

Staff rude better off going to the alternate store for better service

Good coffee and hot chocolate as always. Friendly staff. You can see their massive smiles behind the masks no matter how busy! Keep it up ladies

Your favorite staff gives their service very well, I drank from you, the coffees, the tea is very nice

Standard Costa chain, quick service. Coffee was good

A small Costas, with inny and outy seating. The staff are polite, quick and competent. I usually visit 2-3 times a week. Try the flat white Colombian lots of flavour but little acidity. Only minor issue is I find most of the cakes/pastries a little too sweet but that is a matter of individual taste and the savoury eats hit the spot nicely.

Had a honeycomb latte sat outside with a friend & it was very pleasant even though the weather was not the best :-)

Fast service, normal costa prices. Great to pop into if your bus is delayed or on the way to work

No acepta efectivo, lo cual es patético porque mi amiga tiene necesidades especiales y no se le puede confiar tarjetas de crédito / débito y el pésimo personal ni siquiera la escucha. ¡Por el amor de Dios, PERMITA dinero en efectivo para aquellos que tienen necesidades especiales! Su madre no le confía uno y yo no los llevo porque estoy seguro con el dinero. Pero escribo en nombre de mi amigo. Estaba llorando por falta de comprensión y por el hecho de que teníamos que irnos. Sea consciente de aquellos con necesidades adicionales.

Very good food and drinks. Fairly small cafe so not huge amount of seating. Staff are very hard working and it shows.

Compare to other costas this one is quite dirty, no baby changing facilities.

Esta costa es bastante pequeña. Las bebidas se hicieron a un buen nivel. El personal fue amable. Asientos limitados y un poco de frío adentro con la puerta constantemente abierta y cerrada.

Love their coffee. Pastries are good too.

Quite small but neat. People are friendly and the service is quick. Place is clean and the menu is clear 😊

The best Costa coffee in reading!!! TOP👍

Really cosy and wide menu with seasonal food and beverages. Enjoyed my time here but I would be better if there was more seating area. Really like the Ruby Hot chocolate

Clean and tidy, helpful staff, clean toilets.

Best Costa in reading, lovely staff, great tasting coffee

I am not happy because there are no toilets at this Costa all the Costas I have been too all had toilets

Nice little Costa. Outside seating with small area inside. Lots of very attractive treats inside with lovely staff

Small and cosy, good coffee, great service

Great service Lovely coffee taste

Nice and busy with friendly staff.

Cosy staff are friendly and good service recommend ..

A small Costa but the drinks are allways decent

Convenient to Reading Central Library, friendly but small with no toilet.

Good quality coffee and helpful staff. Not enough space for sitting in.

I've always preferred Costa over other large coffee shops

Very friendly stuff. Joanna was very kind. My favourite costa in town

Good costa cafee România not good cafee Person crazy 🇷🇴

Good place ,just in high street

I love this costa - it’s probably one of the best ones in reading! I always come in the morning and the ladies there are aaaalwaaays so nice! Great customer service!

Very small Costa consequently very little seating indoor and the outdoor seating seems to have a permanent reservation by some people .

It is nice place around the corner staff is friendly but they only keep limited stuff , you have Starbucks , pret manager and other shops just next door

Fairly consistent coffee know what you getting as is a big chain.

Customer service needs a bit of work on.

Cafea buna,servire ireprosabila intr-un cuvint asa trebuie sa arate o cafenea !!

I asked for a medium roast coffee. What I got was bitter and nasty. I take 2 sugars in coffee but I needed 10 to mostly neutralise the bitternest and make this just barely drinkable. Considering this is a coffee shop. I advise getting anything other than coffee here. Hot chocolate is a safer bet!

Good coffee, staff willing to help. Always find the takeaway cups are too hot as I get an americano black there's no milk to cool the drink. Some branches use 2 cups, but Costa should come up with a better solution. Loyalty points systems goes offline too frequently

A nice cuppa, often queues and no toilets.

Really good place and splendid service

Lovely atmosphere. Great coffee and muffin and crossiant

Staff changes too often. It's a hit and miss what your coffee will taste like. Recently switched from costa to that independent coffee shop next to Starbucks. Better coffee and better paid staff. #supportlocal

I know it's a chain... But they are consistent, so you know what you're getting. This one's no better or worse than the next one. I'll go back time and again, guess i must be wired like that.

Nice little Costa Coffee shop with a few indoor seats as well as some outside. Cosy and easy for a break from shopping.

Best coffee shop. Cold or hot drink you will not be disappointed. Friendly staff and great drinks and good

Primera vez aquí, desde hace bastante tiempo. Solía ​​venir aquí con más frecuencia. El miércoles me dieron mi "bebida" de Americana negra, era un día soleado, disfruté de sentarme afuera. Aquí la mayoría de los clientes se quedan por largos períodos, no solo para terminar sus bebidas / comida sino para irse. Parece que no tienen prisa por volver al trabajo / negocio. El viernes iba a llover, así que llevaba mi paraguas en una mano y mi "bebida" Black Americana en la mano derecha, sin ninguna razón obvia, mi nuevo zapato decidió chocar contra la barrera del exterior, aunque afortunadamente gracias a un cliente que sostenía fuertemente mi brazo, no me caí pero mi taza sí. Entré para informar al personal, amablemente comprobaron que estaba bien, me pidieron que volviera a mi asiento afuera, limpiaron el desorden (los accidentes pueden suceder) reemplazaron mi Americana por una nueva. Me gustó mucho la reacción rápida del personal y el buen servicio.

Good place to sit on a nice day and watch the world go by with a nice cup of coffee.

Lovely staff and service. Very quick and helpful

compact@angular Costa right on the corner of the Butter Market, tried the new Flat Black for the first time. its a black coffee. the seating outside is always popular when the sun is shining. ideal for drinking and smoking. been here a hundred times, its a Costa..

I don’t normally drink in Costa as I don’t like the taste of the coffee as I find it too harsh, but the children needed substance so we nipped in here. Staff greeted us with a smile and were polite and friendly. The cakes felt fresh and tasted nice and the children obviously thought they were edible. Clean and tidy for a central location

Friendly staff but Their cappuccinos can be hit or miss. Nothing worse than a “wet” cappuccino

Enjoyed a coffee and pastry here; coffee was not served very hot - was immediately replaced with a hot beverage. I was impressed!

Love Costa... special when Barista's have a bit of passion makes it superb coffe..👍

This is located inside the Debenams in the Oracle in Reading, so you can stop off after a long walk around the shops. It's located near the exit/entrance and is easy for the less abled to come in and order and relax. The furniture is good standard wood and steel with comfortable chairs and on this visit was very clean. I did notice that the staff were very fast in ensuring that the tables were clean after the customers had left. The service was ok and I had a nice welcome and all looked happy. There is seating for at least perhaps 20 people and of course the selection of snacks, sandwich and cakes looked all nice and fresh. This place will appeal to all folk and couples and families. The lighting was good and there is free WiFi for those like me that need to keep connected and write these reviews. I am happy with the service and would come again..

This branch makes particularly good coffee. Cosy.

Usually quicker service than the other town centre Costas. Usually friendlier staff too. Can get crowded but that must be a good indicator, especially as there are at least 3 other coffee shops within 50 metres

Friendly staff that will have a commitment versatile while going about their work. Quick service and a good selection of drinks for all.

Great. Coffee service and a lovely place to relax. Stopped after a lot of walking and plodding around shopping!!!!!! Recommend it to anyone

Lovely coffee, always a bit noisy!

Nicer staff than the other two costas on the same street :D

Their product is not good. Their marketing policy is determental to workers in the commercial contracts they take. They overcharge for poor product

The staff are very friendly and kindness .... amazing and original coffee test.. nice location

There is not a huge amount to say about this branch. It doesn't stand out. But if you are a fan of Costa's it is conveniently located and appears to be disabled friendly. Reasonably spacious

If you're looking for good coffee, you've got the wrong address. Goes for any Costa Coffee IMHO