Patisserie Valerie in Kingston upon Thames

Do not visit- The manager of this branch was incredibly rude to us when we had asked to be refunded for a sandwich that they didn't have in stock. A young lady served us and was very apologetic that she couldn't fulfill our order. When we were trying to collect our drinks in our order, and there was confusion over which drink was which, the manager looked at me, as a paying customer and said "what are you looking at me like that for". I was embarrassed to be in that situation and I will never be returning.

Last December I bought slices of cake for some guests who were visiting the next day. Had to wait while the waitresses finished their chat and one sauntered over finally. Next morning when I opened the box, the strawberries on the cake were mouldy and the cake was stale. Have complained to customer service three times. Each time I get sent a questionnaire to complete with a promise that I'll be contacted. Still waiting. I have been a regular customer of various branches of Patesserie Valerie, but they will never see me again.

We popped in for coffee and pastries. The 2 male staff were obviously new and in training but the lovely female manager was so friendly and efficient. The store was quite empty of customers and quite frankly sad looking, but she made what could have been quite a grim experience a pleasant one. Our pastries were warm and crisp and she made our coffees exactly as we asked and double checked once we’d tried them to check they were as we wished. She really went the extra mile, was very sweet and charming.

Afternoon Tea was very nice, but it was the service from Candice that made our visit even more pleasurable. She was so friendly & helpful, provided great service & constantly had a smile on her face.

Received gift voucher for afternoon tea, so delicious, nice choice, freshly made, scones even warm, mini gateau so light and delicious. Service attentive and explanatory, even breakfast tea was strong and nice. Usually drink Barry's tea. Thoroughly enjoyed.

Went in as a group of four to have morning coffee. A dismal place with strange lighting and tables that looked like the place was being redecorated - it wasn't. A few dry looking cakes in the window. Sticky tables and sticky menus, and non-existent service (and there were only a few others in this place). After waiting for some time we walked out as there was no effort to serve us. At least we didn't waste our money on the high prices we saw on those sticky menus. We went somewhere else.

We ordered a cream tea for two, when it arrived the scones was microwaved, too hot to handle. I then realised this was to disguise the scones being hard and very stale. We mentioned this and there was no explanation or apology. The waitress wasn’t interested at all. We then decided on mince pies, which weren’t much better. We decided to put up with the poor food and told to pay over £18 for three teas and three mince pies. Staff, cafe and whole experience disgraceful.

Unfortunately a terrible experience at the Kingston branch of Patisserie Valerie. The service was exceptionally poor and did not meet minimum standards in my view. The staff practically ignored me and my friend. We weren't able to get a second drink that was included in the afternoon tea as the waitresses ignored us. When we were able to get their attention, I was told I could only get a limited number of take away drinks. The overall experience was bad. With no attention provided to us or any of the customers. There was no ask of dietary requirements. No follow up to check everything was ok. No ask to clear the table. It was pretty chaotic and it seemed from observing the room, other people were experiencing the same. You were made to feel quite uncomfortable. Really poor quality food. Would not come here again.

There was one person serving. When we arrived they were tending to members of a birthday party. 2 people in front of us had been waiting over 19 minutes to get served. We ended up serving ourselves and finding a table. It was chaos. Tables had not been cleared and the queue grew. The worst experience I’ve had in a Patisserie Valerie. We wanted hot drinks but didn’t bother because it was clear we wouldn’t get served. Waited another 10 minutes just to pay after eating. Just a waste of our time. As well as bad service the Lotus Biscoff cakes we had tasted dry and stale. We won’t be returning.

I purchased a Charlotte cake on Friday oct 1st for my sons 40th birthday celebration. I took the cake with me to hotel and asked them to leave it in fridge. On Saturday after dinner , when I opened the cake box , the strawberries had all green mould and the cake was stale. So you can imagine my disappointment and embarrassment in front of family.

I called into the Kingston branch on 17.09.21 to buy cakes for my friend’s birthday party the following day. When I asked the guy serving how long the cakes would last, he told me I’d be better off visiting the following day, 18.09.21, as the current batch of cakes had been baked on 16.09.21, and they would have a fresh batch baked on the morning of 18.09.21. I was impressed with his honesty! Consequently, the following day, 18.09.21 I went in again, and purchased 4 slices of cakes (around £3.65 a slice). Sadly when my friend and her guests tried the cakes at her party, the cakes were stale and hard. I should have realised that the cakes I had bought were in fact the ones I’d seen on 17.09.21, i.e. the ones baked on 16.09.21 (or possibly even before then); the display looked the same as I had seen the day before, but the guy had seemed honest that day, and I had obviously been fooled by him. My friend had to bin the cakes, a total waste of £14+. I will never go to this store again, and will be advising every friend tempted to go in to give it a miss. I even purchased a coffee both times I visited - even the coffee is of poor quality, weak and more akin to hot milk. Disgraceful!

It wasn't busy when we arrived because it was Sunday morning but quickly started getting busy with most people opting to sit outside. Good service, thanks to our lovely waitress, Klaudia, who had everything under control.

It was the worst afternoon tea I have every had nothing to what it says we got how’re tea than waited for half hour before we got the sandwiches and cakes we had to share the scone as only one fruit and one cheese scone the sandwiches looked as if they had been thrown on the plate the clotted cream came out in the pot you got from the supermarket they did not even bother to put it in a little dish it was a let down as it was a treat from my husband he did not won’t to complain and make things worse then what it was and they say it is a nice place to go never in a month of Sunday’s would I go again I would sooner go to Mac Donald’s that’s is at Kingston’s on Thames

I purchased a Groupon voucher and redeemed today for the traditional Afternoon Tea. The Service was excellent, fresh sandwiches and good coffee. Many thanks.

Came here for breakfast a few weeks ago, and had an excellent breakfast of avocado on toast with poached egg, so thought I would go again today. Sadly not to the same standard, cold toast, poor presentation, perhaps different chef at weekends, but certainly needs improvement, and a very long wait for it, even though the only one in the restaurant. Too much competition in Kingston, to go again.

Horrendous experience. The two people who were working there looked as if they would rather be dead than be there. I watched dishes being washed with just a sluce of water, and the tap at the wet station ran continuously for the entire time I...

Patisserie Valerie has always been one of my favourite places to go for a cup of tea and maybe a slice of cake. Unfortunately, on this occasion the service was awful from the waitress with red hair (didn't catch her name). Probably the worst I've...

Cafe advertises itself as participating in Eat Out to Help Out but does not take 50% off automatically as they are supposed to

Hi only recently discovered this place, and I will be a regular, the cakes are amazinnnnnnggggg. Service is quick and cheerful, cakes (and chocolates) are well packaged, and I'll be back

I go to this Patisserie Valerie for lunch quite often but yesterday was the first time I had their Afternoon Tea,with my daughters. It was pretty busy in there and we did have to wait quite a while for it to arrive although our pots...

We went to Kingston from Richmond as we had not been here for many years. It was all very pleasant and well worth a trip. We were not sure where to go for lunch as we were hoping to sit out looking over the river...

Away from the busy bustle of the town centre, adjacent to the square. Lovely menu. I had the croque monsieur. The lady who waited at our table was friendly and attentive although the two ladies behind the counter were not friendly and hardly noticed us....

We decided to go for an afternoon tea and a cake. We sat in an uncleaned table. Nobody welcomed us, we past unnotice to the two waiters. We waited for more than 15 minutes to be served and the table to be clean. We felt...

Whilst I can't fault any of the staff (they were lovely!) the standard of hygiene in the Kingston branch was appalling! We were sat next to a filthy and overflowing bin and the closer I looked the place was covered with 100's of little flies....

Had a quick lunch here - I thought all PVs had closed! I had an excellent lunch with a terrific baked cheesecake - service was good (and with a smile).

We had the £25 deal for two. Sandwiches had been prepared a long time in advance and kept in the fridge, so were dried out and tasteless. Selection of small cakes dull, amongst which were two naked mini eclairs without their usual chocolate coating. Not...

We ordered two raspberry tarts and coffees at Patisserie Valerie. Although we did not come for anything other than a casual sit-down, we were truly grateful for the service we received. Our waitress Holida was really inviting and friendly, making us feel extremely welcome and...

The cakes are good but that's where it ended for me. The service was indifferent and the sandwich I ordered, at just under £10, was not worth the money. A standard bagel with quite a generous serving of cream and smoked salmon, a small pile...

A cup of tea and a slice of Black Forest Gateau...a yearly treat 🙂❤️🙂🍰❤️ Staff always friendly and efficient. Nice oasis in Kingston Town ❤️ Highly recommend for cake lovers.

Went in for takeaway cake with friends. Manager was so rude to us and his staff. He decided to shout at his staff (who were doing a far better job than he was) in front of the whole restaurant. Very unprofessional power hungry man. The...

Love their cakes ....yummyyy 🍰🎂😋😋😍😍... always get all our special birthday cakes from here...so delicious and very unique cakes for every occasion 🎂🎂🍰🍰❤️❤️

The service here was so slow it was painful!! Had afternoon tea, sandwiches were good but the cakes a letdown. A fruit mouse thing I had was frozen. Quiche was 60% pastry. The staff made the experience awful. Practically had to beg to be served....

A long wait to get any table service to then having to chase someone down to get our order taken which was taken with a grudge. The food then came out half cold and bland and to top it off it was baby portions. A...

Usually like this place and never had and complaints before, good food and great cakes. Some new discourteous and rude waitress staff. Noticed other people complaining about poor service. Appears to be new management so hopefully things will improve. It would be great if this cafe survives the company’s recent financial troubles. Suggest some staff training.

Ordered a birthday cake. Chocolate was of a poor quality had a rubbery texture. Looks good and pretty but O think the ingredients were poor quality.

I bought a Mille-Feuilles cake to bring as a gift for a dinner at friends. The cake was so bad that I was embarrassed! The pastry was not crunchy, and the filling is just no taste whipped cream, rather than a Chantilly cream which is...

Went here on a Saturday afternoon for an afternoon tea it was fab. Very busy but still had good service and a lovely tea with the addition of a gift cake box to take home.

First time visit. We had a hot chocolate, or of tea and double machiatto and some pastries. The croissant was either from the day before or not well made. The fruit tart custard was slightly 'crystallized' and the macaroons were just OK. The hot chocolate...

If you want a location where you have to chase a waitor for service, children size portions and hairs on your plate then this is the dream location. Poor service and horrible food. Disappointed.

Great selection of cakes to eat in. Always quick service. Coffee or tea selection very good. Easy to pick up a pre-ordered cakes for birthdays; we always order them here as they never fail to satisfy!

Ordered a smashed avacado and poached egg on toast - took 38 mins to arrive at the table, despite the place being fairly empty, was freezing cold and tased predominantly of vinegar and absolutely nothing else. The waitress was useless and the man who seemed...

Never disappoints, I go out of my way when in the area to visit, speciffically for the full English. Service is always good, and the food delicious, it's a little pricy but worth it.

My fav cafe for a good breakfast and a meal .. Great service and like the relaxed ambience. My all time favourite is the Madame Valeries cooked breakfast and the Madame Royale. Dessert like the strawberry gateau. Highly recommended if looking for a cafe that...

The service at this branch of Patisserie Valarie varies so much depending on which members of staff are working. Generally if the women are working they are friendly and polite, and attentive. When the male members of their waiting staff are working you get ignored...

Enjoyed a lovely afternoon tea with friends, the cakes are delicious and the staff are really polite and friendly. I will be coming back soon.

This Patisserie Valerie is in such a great location on the Kingston Market Square. We all know that their cakes are truly incredible and absolutely great value for such amazing quality. But why in this particular branch is the service so hit and miss? I’ve...

Went today terrible service is NO Service.Sat for 10 minutes with no one coming to us

Went with my aunt for lunch, she actually chose a breakfast item, scrambled eggs, toast & mushrooms. I opted for a toasted sandwich & salad. Both nicely presented, and very tasty indeed. The salad is always crispy & fresh and the dressing is a tasty...

Walked in and Ordered a Double chocolate gateau for our anniversary, received an email confirmation for the same. Got it collected through a friend and on opening the box saw another cake. Just ruined it. Sent an email to their head office to inform them of the disaster and just no response. No one seems bothered at this establishment. Called the store today and checked with the manager who says the head office is investigating and they never got back as it was almost the same flavour !! Ridiculous behaviour.

The cakes are just incredible, fortunately I am not too local otherwise would be in there every day. The food in general is excellent, especially the breakfasts

l visited Kingston Brunch last Saturday for tea and CakesLovely Staff, very friendly! Also the cakes and Afternoon tea is delicious

The food is good, nice cakes and salmon&eggs. Cappuccino is average. Service appalling, the 3 staff today were completely unable to deal with customers, at one point the male waiter spent a few minutes watching events taking place in the outside square, hands on hips, while a queue of customers stared at him from inside the shop. There was generally minimal communication with staff and they looked rather sourly. I will go back for the cakes but don't expect tips!

Part of a good quality chain, what you see is what you get. The service is good. it is a nice place for coffee and pastry anytime of day and in the centre of the town

Just situated in the market square area this place has a lovely window display of cakes and pastries. After a disappointing meal along the riverside, came here for some indulgence. Had a black forest slice and friend had a cheesecake slice. Had a coffee too. Service was fine, place was clean and tables nicely organised. Nice atmosphere and cross section of customers. Our cakes and coffee served quickly. Thoroughly enjoyed this treat. Would return. They were also doing a special takeaway offer of 4 slices for £10!

Not the place to go if you are watching your weight. The cakes are a delight to behold and even nicer to eat. The tea and coffee is good quality too, so I do recommend. The service can vary depending on how busy they are and the type of staff working at the time

I ate here twice for breakfast and was very happy with all of my choices. The latte was perfect and the choices on the menu made everyone in my party happy. From porridge (3.35) to eggs florentine (7.80) - each was a delight. We even had a croissant to share as it looked so nice. Definitely left full. Waitress service was very nice. Pretty large restaurant with many people in it - it seemed very popular.

I always make time for a Valerie every time I visit Kingston which is about 3 times a month. Coffee is fantastic and the cakes oh my where do I start! Simply put they are the best. I have no doubt sampled every cake on the menu. My last visit I decided to try the sorbet as it was a hot day I had the mango and lemon it was wonderful. I have never been disappointed in this particular Valerie the staff are attentive it is a very relaxed place and I always feel relaxed after shopping. The only downside I have is the toilets. Or the toilet as only one is available. It is at the back of the seating area and it feels like walking in a cupboard. It is seldom clean and the floor always wet. It's a real shame as the restaurant is always clean and welcoming.

Had black forest gateau which was nice but bit dry. Friend had strawberry cake which was much nicer. Tea and service good. Decor bit dark and drab inside though.

If you love real French cakes with huge portions, moist, with wonderful creams and fruits, this is your place in Kingston. The savoury options in the menu are nice too. The service feels a bit hectic as if they have insufficient number of waiters but so far the staff has been nice on most occasions. We love their cakes so much that we order only them for ALL birthdays at home. They are always fresh, look great and taste heavenly!

Been here lots of times and it's always the same, really good. The problem with most places is that they try to save money by buying cheap food, usually sausages, and it tells. Here they give good food, and paying £8 rather than £6 is worth it. Wish they'd stop giving unsalted butter though, it's crap!

I've been to a few other branches with no complaints. This one is filthy, where they did bother to clean was all smeared with food. Toilets were the worst though, my son refused to go and he's not fussy at all. Needs an overhaul for the prices.

Dropped here for lunch on Sunday and thought it was a little posh and expensive but food would be good. Coffee was good but I ordered the club sandwich which was presented well but it was made with sliced chicken and sliced ham. Very disappointing it was edible but only just. My wife had poached eggs which were good. I may have picked badly from the menu so could be my fault but doubt I will be back!D

The food is hearty and the portions are a good size. I brought my parents here and we all enjoyed our food.

We visited this branch of Patisserie Valerie on a Sunday morning for a quick coffee before shopping in town. When we asked the waiter for coffee only, he rolled his eyes at us and mustered up his best look of contempt. I may be mistaken, but I thought this place was more of a coffee shop than a restaurant and that it would be fine to take up a small table for coffee. When it came to trying to get the bill, we couldn't get the waiter's attention, so we had to put our coats on and look as though we were leaving. Strangely enough, he was straight over at that point. We found this place to be a bit unfriendly with an odd sort of atmosphere.

Popped in for quick coffee to warm up and (not having a sweet tooth) was pleasantly surprised to find they actually do a full food menu. Great coffee, lovely fresh orange juice and a generous Caesar Salad; they even put slice of lemon in the glass of tap water. Service was fast and friendly and a cosy atmosphere. Great end to a day's shopping!

I've always enjoyed the tea, coffee and exquisite range of cakes here. However, popped in for lunch with a friend last week and decided to order from the breakfast menu. I had Eggs Benedict which was served on toasted Brioche with crispy bacon - delicious, and the poached eggs had lovely runny yolks, just the way I like them! My friend ordered the Full English which she said was very tasty and good value.

Given that we have never been happy with the service nor the food at the various Patisserie Valerie locations we have visited around the greater London area we were pleasantly surprised by the service and quality of the food at this location. The serving staff and managers are very friendly and go out of their way to accommodate every wish of yours. The signature club sandwiches are very tasty and really fresh. The coffee they serve is one of the best in and around the Kingston area. The atmosphere is nice and everything is clean and tidy. The only problem we have is that the cakes they serve are not very appetising. Usually theses are dry and tasteless. Apart from that it is a great place to meet up with friends and family over nice cup of coffee and a delicious sandwich or their lovely all day english breakfast. Would highly recommend it!

Decent location for a patisserie but unfortunately like many restaurants too many tables have been thrown in leaving it feeling quite claustrophobic especially after visiting the local shopping centre and being in possession of bags.Staff were friendly and the restaurant was clean and tidy.Food was of average standard.Tip: nice loose leaf tea comes with the cream tea.

I just love the cakes from here, and the staff is nice, this afternoon there was a young lady manager who served me and she was so nice and patient in serving me and i am allways fussy about the way i like to be served, i liked the way she spoke to me, i ended buying more than i intended because the cakes looked so good an she explained so clearly and polite what was in them, though i probably asked too many questions about them , so thank you for the lovely experience and for the nice cakes that my whole family enjoyed ! Be shure i will bring my whole family here next time !

Decided to go here today, to treat my mum to tea & cake for a little pre shopping birthday treat -being that we we lived in central London for most of our lives & frequently visited The shop in Brompton Road, I thought it would be a nice "trip down memory lane"- I couldn't of been more Wrong! We decided to have breakfast - poached egg with granary bread - came with extra serving of hair!!! this is where we should of backed the dish & left the shop but stupidly didn't - I politely pointed it out to the waitress who had a blasé attitude towards the situation she took the dish away and returned suspiciously quickly - mum was suspicious too so only ate the toast - which was cold.Onto the cakes - mum had lemon cheesecake which was tasteless and the only hint of lemon was the decor on top & an added extra of greenfly!I had Mille fuille ( sorry about the spelling) it was ok, had a pleasant taste but the custard creme was thick and gloopy - not the recipe I remember! The waitress who was a total butter fingers - charged us for a latte that we didn't have.Someone really should of mentioned to the staff that it was national smile day today as they were so miserable looking almost as though they didn't want customers in their shop.In my opinion, do yourselves & your purse a favour and go take a visit to the John Lewis cafe nearby - there cakes (especially the carrot cake!!)are much tastier than any of those shown in the window of Patisserie Valerie!!

We ordered a basic sponge cake with icing for my daughter's birthday which cost us £100 and the result was an extremely dry sponge that had the texture of a loaf of bread with a sickly sweet taste that none of the 20 children at the party were able to eat! The entire cake ended up in the bin. We were better off giving the kids home made jam sandwiches.

Заведение манит разными сластями в витринах. Внутри странная система: чтобы поесть за столиком, ты не можешь купить у мужчины за стойкой и сесть, а должен встать в очередь на столик, а когда тебя посадят, долго ждать прихода официанта, чтобы заказать то, что выбрал еще у прилавка. В меню нет названия всем прирожным и тортам, поэтому приходится почти что бежать снова к стойке и пальцем показывать, что ты хочешь. Официантов очень мало на такое большое количество посетителей. И цены высоковаты.Торты вкусные, правда, потом немного напряглась печень...Тежеловаты...

Was visiting a friend that lives in Kingston-Upon-Thames and we decided to stop by for an ice-cream before heading back home. Really good selection of ice-creams and they tasted fantastic too.

For those of us who can remember the original Patisserie Valerie in Old Compton Street, this chain is a great disappointment. All the old values of range, quality, atmosphere and service have gone. So, really, someone has merely bought the name and created something that's not remotely like the Soho original. We popped in for a quick cuppa and a cake after a strenuous shopping trip but the experience was disappointing. No decaffeinated tea. A gluten-free brownie was plonked on a plate in front of us still in its cellophane wrapping. I ordered a cream tea but the scones, etc arrived a good 10 minutes after the tea - they should be served at the same time. And the bill was wrong - they attempted to charge us £4 more than it should have been. As for "atmosphere", there wasn't any. Give this place a wide berth.

we went there with my mum last Saturday. Staff were very friendly and nice. and #double choc cake were delicious :)

Poor service and mediocre patisseries - if you really want to go to Patisserie Valerie, then go to the original restaurant in London's Soho, where it all started - before they decided to become a chain!

A happy couple, ordered simply, a box of macaroons as a present and two milkshakes, we spent above average for the product that was pretty mediocre.However, the thing that tells me never to visit there again was that the staff there are grumpy, clumsy and above all make it seem like a huge effort to even look at you let alone serve you politely. I wanted to slap them all, stuck up awful women.

I love Patisserie Valerie but not the one in the market.Food looks sad and the croissants were like stones.The staff was nice though which made me not complain

This is ok. But I don't like their coffee & not into their type of sweets, but there is a nostalgia about this place. It feels clean & food seems fresh. Don't expect too much & you won't be disappointed.

Very nice for breakfast smocked salmon and scrambled eggs croissants very good good service and selection of cakes also

We went to Kingston Brunch few times now and lunchtime the service was great even it was busy, the waitress was very attentive and professional but friendly and the cakes and meals were lovely.

I have loved Patisserie Valerie for years and am so pleased they have more than one shop now. Consistently a very good standard. Reliable.

We were brought two amazing fresh cakes from Valerie and they were AMAZING!!! one chocolate and strawberry delight the other was sponge and cream and fruits totally recommend for a cake culinery delight experience enjoy! Hellena

The quality of food is good - cream cakes especially. The prices, however, are too high. It is a 'nice' place but compared to the original Patisserie Valerie chain branches are soulless clones.

l really enjoyed tea and scones at Valerie Patisserie, they have very good deal. The service was excellent, lovely waitress and nice way to end an afternoon after shopping.

I stopped in here for coffee and cakes and it was such a disappointment. The coffee was watery but that wasn't the main problem. The cakes were dreadful. I had a tiramisu and it was the worst I've ever had. Horrible dry cake with tasteless chocolate mouse on top and a layer of cream that tasted like it came out of a can. Like no tiramisu I've ever had. Just awful. The frangipan tart was so dry. It tasted like it had gone stale. The citron tart was the best of a bad bunch but still not very good. I will never return. Next time I'm in Kingston I will go for coffee elsewhere.

Having chosen a tango bottle of pop for my son and something for myself we were then encouraged to order from our table, which we did. We were surprised when staff opened the bottle, left the other half in the bottle behind the counter and just served us the glass. When I asked for the remainder of the drink they said that they would charge me for another glass. I would have paid £1.25 to take the drink away but was being charged over £2.00 to have half of it on the premises. I felt that this was misleading! Finally they gave me the other half of the drink but the service was generally poor. The whole experience means that I would not go back again particularly as other establishments are more accommodating and better value for money!

Been here before a couple of times and the food was nice. However, this time the food was terrible. I had a full English breakfast, and the eggs were very undercooked and to the point of being raw. The beans were congealed and stuck together. I had to send back my food, which I have never done before. The waiter didn't seem bothered. I also asked for tomato sauce and I was half way through my breakfast before it arrived.I'm not sure if they got a new chef, but the decline in standards is awful. I also heard other customers sending food back (the same waiter serving these tables didn't seem bothered or particularly helpful).I take back my previous positive review of this place and would advice avoiding.

Very warm quality place Valerie Cream tea is very valuable for money.loved it.l would love to go again.

Love the full English here. It’s cooked very nice and although it’s a bit expensive, it’s money well spent. If you’re in the area worth a visit. Good quality food and drink, served by friendly staff.

Trying to visit as many as possible, another lovley cafe, clean, pleasant staff. This time had a big macaroon, as i usually have chocolate something or other, it was huge and really chewy a good choice. Skinny one shot latte was lovley as usual. Really pretty town well worth a visit

I love everthing about Patisserie Valerie Kingston. Staff is friendly, food is good, better than all other coffee shops.

Lets start with the positives. Agi the manageress was great, the coffee is fine - not the best, but OK, and the cakes look fantastic. As a location just to have coffee and cake you could do a lot worse. But, Patisserie Valerie tries to be more than a coffee shop, and in that it fails badly. We ate lunch. My penne al arrabiata was tasteless. The pasta was flaccid, too cold and stuck together- so not tossed in olive oil before adding the sauce The sauce itself was sparse in the extreme - maybe acceptable if served as the pasta course in an 8 course meal, but not as a stand-alone lunch dish, and it lacked any chllli kick. My wife's Croque Italienne was dry, under-filled and with a miserly amount of bechamel source clinging to the top - at £6.75 it did not represent either good quality or value. My pancakes with mascarpone and honey were better although the pancakes were too cool and stodgy. Service was slow and apart from Agi who was great, the rest of the staff seemed to be clueless. Our bill came, unrequested, half-way through the meal, and it came as a surprise to our waitress that we were still waiting for my dessert 20 minutes after we'd had our tea and coffee. Another grouse is that the premises, a former bicycle shop, are not really suitable for this type of business Downstairs is cramped and the upstairs has all the ambience of a broom cupboard and is only slightly larger So, not recommended Unless you limit your ambitions to coffee and cake.

Having visited Valeries for the first time last Tuesday, my expectation from seeing it from outside was that it wiuld be a welcoming, traditional patisserie. We were really surprised when we sat down to overhear a member of staff being rude to our dining neighbours. Then was our turn. Placing our order felt as though we were inconveniencing staff. Our drinks were put down on the table so hard, our saucers were swimming in our drinks and our food felt as though it was thrown at us. Needing change from the bill attracted a heavy sigh from the member of staff. Just having moved to Kingston, I'd really hoped this lovely place would've been a regular haunt, but I'll surely be taking my hard earned cash elsewhere. A definite no-no for service with a smile.

Wir waren öfter zum Frühstück da und das Egg Benedikt Royal ist Super lecker. Das Rüherei ist leider nicht so lecker, da anscheinend mit Pulver gemacht. sonst ist aber alles lecker.

We are regulars at Patisserie Valerie Kingston on Thames , the Staff are friendly and efficient, the Place is always Spotless , and The Best Part, The Food is Superb. Sunday Morning is always busy but the staff breeze through orders , and there is a lovely feeling about the place. Perhaps some of them should go to the Branch in Covent Garden and show the Staff there how things should be done ! I give Kingston Top Marks for everything.