Patisserie & Prose at Newbridge in Horsham

Just awful. Terrible service, always late, pizza tastes like it’s been hanging around for ages (and it has, you can see that in the pizza tracker on the app). They now charge and unreasonable £2.49 for delivery and also won’t let you collect after a certain time, which makes no sense. If you call up to say your order is wrong, they don’t care, and are reluctant to refund - even if they agree they will say if there’s a slice gone you won’t get a refund. How are you meant to know it’s all bad unless you eat some?! Just overpriced crap. Avoid.

Met my family here today for coffee and lunch. We were not permitted to sit on one of the three long vacant sofas inside to avoid the rain outside. We therefore decided not to have proper lunch. Sitting outside, one toasted sandwich, two milkshakes, one coffee and tea cost me well over £30. My French is very good but to describe my Cheese and Tomato toasty just in the French language was absolutely ridiculous and PRETENTIOUS. The person who took our order had no sense of humour and could not have cared less. Owners of this place please note, the most important asset a company has is its staff - and yours looked so overworked. I will not be returning to your plush sofas which customers are not allowed to sit on!

Service was good however the breakfast was not pleasant. Grey unseasoned sausage, tinned mushrooms and tasteless tomato. There’s a farm shop in site the food should be sourced from there not the usual catering company.

Evening meeting with an associate. Very friendly staff, food was served quickly and was full of flavour and piping hot.

First time ordering from this place. Our order was canceled after 1 hour wait due to the delivery driver decided to get drunk and could no longer drive. Waste of time and rude staff over the phone.