Papa Pizza in Horsham

Ordered a delivery on two occasions both times there was errors and missing items . Food was OK at best . I wouldn't recommend. Sorry

Amazing food, buy 1 get 1 free is a bargain. M is a legend.

Amazing staff and food admittedly I always collect so can't comment on delivery but they've always tried there best and my autistic son loves there food.

This has been getting worse over time I ordered my food for delivery at 18.22 and at 20.10 still no delivery of food rang an asked where food was and said we have to wait for driver no doubt food sat waiting I am appalled at there service is awful

Good food, was quick, staff are decent and helpful

The food at papa pizza is lovely… my favourite kebab shop in the area…BUT do not order a delivery as you’ll be left waiting on average 2 hours or more. Such a shame as the food is lovely but they need to sort out their delivery. Will be collecting from now on.

This restaurant is one of the best of it's kind. The service is exceptional the workers are outstanding. One thing I love about them is that they always remember my order and that's rare to find these days. Big up to M because he never fails to deliver great customer service 👏👏👏👏👏👏

Fantastic service and the food was here in 30 minutes, pizza was just what I needed and I’ll definitely be back!

Awful, waited 2 and a half hours, multiple calls later and missing one of our meals. Last time we use this joke of a business.

Ordered online told 45 mins, 2 hours and 2 phone calls later the food arrived, poorly presented thrown in a box. Won’t be ordering again

The best chicken donner wrap (shawarma) for miles around! 10/10

We ordered a pizza and kebab. They tasted wonderful until 3 hours later. When my wife suffered from the most horrific food poisoning ever. We were up all night. I can honestly say it was the only possible thing that could have caused it.

From the outset l had reservations after reading so many negative reviews. The truth of the matter was l was too lazy to cook and they are the only people that deliver! The phone call to them was courteous,a good start. The food arrived hot within 40 minutes and was delicious. It was delivered by a young man who was very polite. So my experience with Papas was very good. Thank you.

Food was unreal Boss man is quality

We come here all the time, it’s the best kebab in the area and not only that, the customer service is incredible, always a smile and tasty food! Can’t go wrong ! All of them are absolute legends!!!

We order pizzas and kebabs and everytime its great have to say very friendly people and always delicious food, best kebab always.. highly recommended.

Awful service, food was suppose to be here at 5 but didn’t arrive until 5:55. The food was just about warm and tasted disgusting. Called up for a refund and they basically laughed down the phone and accused me of lying. Said they would get their driver to pick it back up but I’d have to go else where for food. Rude, unhelpful and won’t be ordering from here again.

pre-order meal to delivery 6:15 at 27/09, shop closed due to emergency BUT no one let us know! rang them no one pick up. lucky i paid by paypal so i make the claim back from paypal. wont be back again!

Incredibly helpful staff who helped cater for our local event of 25 people with pizzas. Great deals and delicious food!

A few weeks ago I ordered at 6 it didn't come till 10pm! No sorry nothing, I've never usually had issues so thought it was a one off. Ordered this evening... 7pm now 10pm not here,to be told its next out, then it's 5 mins away still nothing. This is terrible service

One of the worst takeaways I've had. Waited 20mins to get service to collect an order placed on the phone. Chewy chips (some undercooked some overcooked) terrible kebab wrap (tasted burnt and chewy) and inedible pizzas. It's a shame as we used to use them regularly, but has really gone down hill. Give this place a miss and go for Marrakech in storrington - much better.

Awful service always late never the right good!

Still waiting on my pizza after almost an hour its disgusting tbf. Would give them 5 stars otherwise.

Pizza was an hour late, terrible value for money

Ordered at 7:15pm. Took 1 hour and 10 minutes to come. Arrived cold and disgusting. Chips were absolutely vile we couldn’t eat them, it was like they had been cooked at 6am that morning. Man who delivered the food was very strange. Won’t be ordering again.

Would give this 0 stars of I could. Waited over 2 hours for a delivery... I rang after an hour and was told it was on the way! Very bad service... missing drink one meal too! Pizza barley warm! Will not be ordering again after spending £37.

Ordered a mixed kebab received a meat feast Rang up to tell them I wondered why it came to over £70 for 2 people. The reply I received was nothing I can do about it now. Always check your order. First time we had been back as when we went 2 years ago and ordered 2 gluten free pizzas 10 minutes after eating my daughter and aunt who are both ceolics became very ill. When I rang them to make them aware this could of been fatal they did not sound concerned 🤔. I will not be returning to them

Gone down hill a bit. Don't go when busy

Great pizza, and Andy and M were super nice and helpful.

Since moving to the area 3 years ago, we've become regular users of papa. We were a real fan, especially for their good deals. Recently things have just gone downhill and continue too. Items missing, pizzas over cooked, pizzas with no bases on half of them, just crispy cheese! Delivery taking over 1hr 30/2hrs. Then Being told missing items are being sent out immediately, they then never arrive. We are very unlikely to order again, which is a shame as once they we're highly rated, what's gone wrong?

Great food pizza is so good! Good price and quick delivery

Decent pizza at decent price point. I think you need to realise you’re not getting gourmet food here but it does the job for me. Have never had it delivered though which I know other people have had issues with. Just order on the phone and collect, 2 for 1 pizza deal is my go to.

The Kebab was OK, but what I object to is having a service charge added without my knowledge! Our order was a pick up order, not a delivery watch out. Also, somwhow they've added my telephone number to their sms marekting outfit without my permission. Beware.

Thank you so much! Tastes amazing too. Jxx❤️

I ordered my food at 7pm, i enquired about its whereabouts 8.30pm, told waiting on the driver to come back. So called at 9.20 spoke with someone who agreed that was too long to wait, but couldn't(or wouldn't, after speaking with a colleague) offer a discount and they'd call me tomorrow??? I'm all for businesses being busy etc, zero concept of customer service, it's important to acknowledge when your level of service falls below minimum standards, chips arrived cold bag full of grease, I didn't eat mine, if I could rate zero starts I would

Ordered through the app, currently been waiting over an hour and half, nobody answering the phone as it seems to be engaged. Awful service do not use as this is a potential scam

Shocking. Waited nearly 2 hours and still no food. Asked for refund but was told we can't issue refund as food was already cooked. Said food would be delivered. Wanted some form of compensation and was told to ring back tomorrow.

Delivery time is terrible, I’ve ordered from here twice now and on both occasions the delivery was over an hour late. Same excuse about only having 1 driver on. I will never order from here again.

Had friends round for last night and decided on a takeaway. Have used this before without issue but this tine was awful. Half cooked chips, and cod that had been cooked and recooked they were so brown you couldn't tell if it was batter or breadcrumbs. Sorry but won't be using again and definitely not recommending to anyone.

Great delivery, order received earlier than expected and delivery driver was polite :) Would order again!

Very nice customer service, trustworthy staff. First visit, I was happy with the food and service received! Prices are good too!

Won't order again! I order at 4.30pm and its now 6.45pm and still no delivery, iv called multiple times and they keep saying the driver is 5 mins away which is clearly a lie unless they are coming from the other side of the country!

Great burger very tasty Fish chips very poor, the fish was so overcooked it was burnt,

Used to use them alot but unfortunately won't be using them anymore as service and quality has gone rapidly down hill. Chips cold, chewy as hell and like cardboard. Our order was over an hour late from the scheduled delivery time from the online order. Finally turned up but missing a complete meal and having to wait while the delivery driver returns back to base and ventures back again. No courtesy call on lateness, no apologies just excuses! Give em a miss.

Quite expensive as far as kebabs go but generally good all of the time. Burgers are good as are pizzas, but the dips are expensive for a small tub which is probably the cost of the big bottle of sauce. Little annoying thing is they have no where to keep chips properly warm so get chucked in the fryer to heat them up over and over and it does ruin them. Free pizza offer not available on app and be sure to check your order.

Ordered at 18:52. It’s now 20:34. No sign of food. No one answering the phone. Disgrace.

Ordered at 6:30 had to drive down at 9:30 and pick it up due to them leaving the phone off the hook, appalling

0 stars DO NOT ORDER , ordered at 8pm no food ever showed up it’s now 10:10pm nothing ever came tried calling at 9pm no answer from phone must of turned off as said user busy for ages. Too late to order any other food. Useless place overpriced and doesn’t even turn up

If I could give papa pizza no star I would have. Placed order at 18.30 said it would arrive at 19.35 and still waiting 20.30. Never ordering from this place again.

Do not order from here they are happy to take your money but don't deliver your food thieves absolute thieve's took my ney but never received any food.. now won't answer the phone.. stay well clear these are thieves..

Wouldn’t bother, food was cold, two people in the family sick following eating there. Takes a lot for me to moan especially online - but don’t want others experiencing the same issue. Stay away.

Honestly so disappointed. We have used this takeaway for ages and never had an issue. I don't know what has happened, but the service and delivery is now awful. Over and hour late delivering, no curtesy call or message on the app. I called and got a man very flustered and made me feel that I was putting him out, got told that he only had one delivery driver and he was half an hour away, so ours would be another hour. I ordered the food just after 6pm for a 7:30 delivery. When we hadn't received the order by 8:30pm I called again and couldn't hear what was being said the other end as it was muffled, and eventually got a 10 mins. Then the door bell rings at 8:35pm. The picture is the pizza which all the topping had come off and the kebab was so bad I had basically paid £11 for pitta and salad as the meat was all gristle and inedible. Dont waste your money, there are plenty of other delivery services around.

Thought we would give papa pizza a go on sunday fathers day, the pizza was 50 minutes late @ 9.50pm which i fully understand it would be busy on fathers day, Although a courtesy call would be nice. Regardless of this the garlic bread was absolutely rock hard, couldn't even bite into it and both pizza's were extremely overcooked to point of the base's were dark brown and toppings crispy. Anyway by the time we poured our drinks and plated the food it was now 10pm and this was closing time so would be no achievement in ringing as there would be zero chance of getting anything done. I decided i would call them monday and deal with it then, they are closed mondays so called today Tuesday at 5pm. I spoke to a lady who called her manager, all i heard was him shout in the back ground should've called earlier, i had to laugh to myself as it would've been impossible to call any earlier as they was closed. Anyway there was no effort or interest in keeping me as a new customer which i find strange but there u go. Wont be recommending this place to anyone in the local area.

Just moved to Billingshurst so tried a delivery from here. Easy to order. Had veggie pizza and potato wedges. Very tasty. Arrived in 40 mins. I have a house that’s quite difficult to find because you come in the back way but I put clear directions on the notes and they arrived no problem. Pleasant lady delivering.

Chips were so cold, and they delivered a wrong item. I asked for refund, they said they can redeliver only. Waited for 30-35 minutes, nobody showed up.

Appalling, 2 hours late, Stone cold, mixed messages on the phone, mixed up order. These guys have gone down hill. Would not recommend.

Food was over an hour late, they forgot the drinks with the meals and the chips were cold also the driver was rude and incompetent, also when tried to phone to complain the phone was engaged

Disgraceful Customer Service!!! My son ordered a Chicken Shish Kebab and Chips for delivery, it was delivered without the chips. He then phoned them and politely explained he hadn't received the chips, to which they said “you didn’t order chips, if you wanted chips then your order total would have been £15 not £13” My son said ok and hung up the phone knowing he had asked for chips but he doesn’t like confrontation. I then looked at their pricing online and decided to call them and politely ask for an explanation as to why my son had paid £13 for a single kebab when a kebab meal (what he asked for) is £11.99?! They explained the price justification to me (fair enough) but he was still rude, defensive and constantly talking over me, not allowing me to speak. He again said “he didn’t order chips” even though he wasn’t the person who took the order. I again, politely said I had heard my son ask for chips when he made the order, I got the same previous statement. Telling someone they didn’t say something when you weren’t the person they spoke to is just plain rude, to tell me I hadn’t heard something when they in fact weren’t able to hear the conversation is again, plain rude!!! A simple “sorry, we can get some chips delivered to you within the next ** minutes at a cost of £2” would have been sufficient but that is not the response we got. It is not my sons responsibility as a customer to add up his order total, that is their job, had they said his order was £15 for a Kebab and Chips he would have paid the £15. The price wasn’t mentioned until it was delivered so my son gave them what they asked for. I was then told the person who took the order would call me back, I didn’t receive a phone call!! Which ever way you look at it, it’s bad customer service. I am really disappointed with the way I was spoken to, the total lack of effort to rectify the situation and then the lack of agreed communication afterwards. I know it’s only a portion of chips but ultimately, my son and I didn’t need to be spoken to in that manner when really all we wanted was for his original order to be fulfilled.

Seen from above it seems reliable

We have ordered here for a number of years and found the kebabs and pizzas to be good. However the delivery has been getting a lot worse over the last few months. We used to be able to order at 6pm and know we'd get the food within the hour, however last week we waited 2 1/2 hours. When I rang an hour and half into the wait, I was told it was just about to leave the shop but the driver was on his way to Petworth before coming to Storrington. This week I tried ordering from the website. I ordered at 4:45 and asked for delivery at 6.05. It was 10 minutes late, but I guess that's good although they had 1 1/2 hours to sort it out. I wonder if it makes a difference ordering online as it can be measure?

I was so appalled about how I was treated on the phone today, I called back to check on how long our food was because it had been over an hour and the man was so blunt, plus when I ordered the food for delivery, they never said the time estimated for arrival. Also to at to this I was polite enough to wait another 10-15 minutes as they said they were gonna call me back turns out I almost waited another hour, so estimated time for delivery for me was 2 hours basically until we got food. The food wasn't that great as what it normally use to be and the attitude towards me as a customer on the phone was bad and never got a sorry from the man on the phone and for the really late arrival. The food itself was decent, but wasn't very warm at all surprisingly because I only live down the road. I understand food can get backed up, I have worked in a cafe before but, I don't think I'm going to be ordering for a while at "Papa Pizza",

We have been ordering from here since May 2021. Their food has always been good but the food we got today was a slight disappointment. Every time we’ve ordered a kebab we get it in separate pots so we can build ourselves. One of the reasons we like going here but they have changed that now and build it. The kebab was lacking a good amount of salad (which is what I like best) and there wasn’t much sauce on the meat at all. I’m not sure we will order again sadly because the food isn’t as good as it used to be. The one thing I will say though, we order using the app and it’s always really quick and super easy to order. Just a shame the portion was lacking. Being regular customers it would be nice to be looked after and not receive a portion of food that’s been whacked together in seconds without thought. It’s a shame really as we have really enjoyed the food previously. - thanks for your efficient service in the past. I hope you take my comments on board for other customers.

Great food and plenty of choice for when having family get togethers.

Have been ordering from here regularly, food has gotten worse, standards awful. Hour to deliver incorrect food, promised a replacement over hour later still no food. When I ring to ask for refund I'm told "tough we are busy busy no refund" it was mid week so not like I was ordering at peak time. Absolutely disgusting that they treat regulars this way.

I'm giving you a star just because the chicken had big-haired skin ... that was disgusting!

Not happy ordered 2 large donner kebab meals .it turned up about 30 mins later on opening it was a mixed donner kebab with chicken which was disgusting.i have had to complain previously and the assistant manager there is so rude.i will never order off them.again

Good food, and good service at a good price, what more is there?!

Ordered via the app at 18.30 with a delivery time of 19.15. By 20.30 there had been no delivery and the only option was to call the shop. A young girl answered and said our food was just being cooked now. She tried to get ‘Carlo’, the owner, to come to the phone at my request, who initially refused. When he eventually did, he told me that all customers should expect a 2hr wait and that he has many customers. 2 hours?! I said I wasn’t prepared for my children to wait 2 hours and that it was too late already. I requested a refund and he was very rude saying ‘I have more people to serve lady’ and that he was far too busy to do that. He was rude, aggressive and shouty. My husband called him and he agreed to a refund, which took him all of 30 seconds to arrange (so well worth all his energy ranting and raving). Strange how I, a female received all the aggression but my husband, a man, got a refund. Needless to say I won’t be ordering again. Very rude and has no concept of customer care.

Great service and excellent food 👌

Cheap and cheerful, not bad quality food at a decent price. Delivery is usually rather quick to billingshurst

Ordered a lamb kofte and chicken shish kebab mix which didn't have much meat or salad in it for £10.50. Kofte was dry. Husband ordered Southern fried chicken which wasn't great. Took over an hour to arrive. Delivery man was very friendly though.

Ordered a lamb donner and lamb shish with a bit of chilli sauce, it turned up absolutely swimming in it, the shish was dry and burnt from what I could taste after trying to rid it of the horrendous chilli sauce, the chips that came with it were not nice at all.

Ordered at 6 for delivery, called at 7:30 because no sign, told just leaving. Called again at 8:20 because still no sign, told on its way. Didn’t arrive until 8:45 and not even warm! Never ever ordering from them again! Would have given 0!

Amazing food, given 4 star because portion size was crazy. American size! I would of preferred smaller portion and cheaper prices.I had chicken burger meal deal asked for water in bottle as trying to be part healthy. They don't sell that with meal 🤷‍♀️

Chips so soggy and pizza dough wasn't cooked, cold, raw pizza. Phoned and advised too busy for replacement. Don't us, this is our 3rd ba experience, not fair when paying good hard earned money for food.

Never get a problem as I discuss things with them when I order

I was a frequent customer. The food is nice - I had pizzas and kebabs and they were delicious. However, customer service is beyond shocking!! I've ordered a pizza via the app (and paid), then when I collected the pizza I was charged again. The next day I explained to them that I was charged twice but it took them days and several visits to "believe me" and find my receipt (they said in front of other clients that "if you would have paid, we would not ask you to pay again"). Anyway, I got my money back but they never apologised or showed kindness. NOTHING. I'll never go back there again. Good costumer service is the base of everything and these guys know nothing about it.

Best pizza in Pulburough! We always do collection, due to the buy one get one free offer that they have on, and the product is way better than dominos, always find dominos leaves a salty taste, could just be me tho. I can only rate on the pizzas as that’s all I ever get from here but I’m always impressed and they have a couple of veggie options so that’s good for me and the ability to choose your own toppings. Probably order 1/2 times a month and haven’t had an issue with anything I have ordered!

Chicken shish kebab was out of this world. So fresh and absolutely delicious

The best food in town try it you will not be disappointed.

Have a take away around once a month from here. Buy one get one free on large pizza collection deal. Never had a problem and extremely good value for money compared to Dominoes...….

Although there's a lot of bad reviews for this place, I've never had any problems with them. The food always arrives quickly, it's very tasty and the delivery staff are friendly. On one occasion my food came warm rather than hot, but it still tasted good and you have to expect that when takeaways are busier than normal. Give it a try and you won't regret it.

Food arrived 1hr 25 mins late, staff not bothered. Not using again unfortunately.

Food stone cold and drinks missing. Not worth it.

Good sized portions, value for money

Was absolutely horrified with Papa Pizza, was utterly disgusting. Had meat and chips, all meat was dry and burnt. Also had chicken, chips and salad, paid £9.99 well where do I even start. For £9.99 you wouldn't expect the chicken to be dry, the chips to be like cardboard, and there to be no salad. The amount of cheese smothered all over it was RIDICULOUS, made it unbearable to eat. There was no presentation, looked like a dog had puked it up. The delivery was late too, so overall this was the first and most definitely the last time we will ever eat from here!

Great pizzas piping hot! Yummy!

Freshly made to order,reasonable prices. Good value for money

Just had chips delivered couldn't get the order right wanted sauce on all chips but they left one with out put two different sauces on one and to op it 4 old chips that had been left in the chip basket for a dew cooks

Food is great but there is ALWAYS something missing from the order. Shame as it could be worth 5 stars..

Absolutely shocking customer service. Website stated 10% off on order, the discount was never added and when called to question we were told it’s not their problem and hung up the phone... having had pizza’s from there before decided to order anyway. Food was ok, turned up only just warm and was late.

Good tasty food at good prices. Really enjoyed their BBQ chicken special pizza, and look forward to trying out some of their grill meals.

Always cooked to order so not stale or soggy .

Proper takeaway food with good service. Very friendly staff, food was delicious.

If you order a meal for delivery ask them not to forget the chips. Many times our chips have been missing.

Awesome pizzas, best in the area by far

Normally I would give these guys a 5 star as so good normally but delivery took nearly an hour and a half when normally 45 mins which of course I expect. And the pizza was burnt which normally it's great I did mention to owners daughter on phone but nothing ever happened.

Good value for money and ready on time

Always choose no salad option as dont like everything they give you. So leave a comment asking for salad that is wanted and never get it put on!! Although food is nice it is frustrating when they say add comment for special requirements!

Awful. Last 2 times iv ordered from there my cod and chips have been over cooked / burnt and taste like they have been reheated.. 🤢🤮They used too be good but now after my last 2 experiences I won't be going there again.. Very disappointed