Passage to India in Cheshire East

The vegetable Karahi was absolutely beautiful and incredibly tasty, and the staff were very helpful and friendly. I highly recommend the Passage to India.

Chicken Tikka Balti, Mushroom Pilau and Keema Naan. Balti absolutely divine, probably the best ive tasted and generous portion of 10-12 tikka pieces Mushroom pilau, soft and flavoursome, could be eaten on its own and bit of a waste mixing it with the curry Keema naan average ...more doughy than tasty...better to order a chapati to mop up

Absolutely gorgeous food, thank you 👌

Went to the restaurant last night to celebrate our son in law’s birthday with the family. The food was great as it as been since we first started going over 30 years. The waiter/owner couldn’t get the order right and he wasn’t listening to what was being said.we did find him to be very rude. When the meal came and we started to eat the staff started to argue between themselves and was not the time and place and we had our grandchildren with us 😡the service getting the drinks to the table was very poor. Clearing the tables away was very slow. we will never be giving them our custom again. I would avoid at all cost 😡

We went tonight and honestly won't be returning after 15 years of business. The food is amazing, think everyone locally knows that but the service was shocking! Never felt so rushed by a restaurant, the waiters (Not just one but most) when taking orders drinks and food constantly rushing you. It comes across very rude and then the mains order was taken down wrong and the drinks order was taken and then never done. Passage to India, please stop over booking it's not a pleasant experience for your customers. Also please advise your staff not to argue with each other in front of everyone. Such a shame.

My son recommended this restaurant during our visit. This was the best Indian restaurant I visited so far. The different rice servings and Nan breads as side dishes complemented our dinner perfectly. The appetizers were already great. And everybody was really friendly and helpful.

Would not recommend to order from at all. Ordered for delivery and before ordering I called to see if it was taking the full hour for delivery because I'll put it as collection due to it being 7pm at night already. He said no it will be about 25 minutes - 35 minutes so I said ok placed the order, they have upto one hour to deliver the food even though he guaranteed it wouldn't be longer than 35, after 57 minutes I called to see how much longer as I can collect much quicker to be told no it's not been made yet we still have time to deliver it, I said you are 15 minutes away it won't be here in 3 mins if it hasn't been made? He said just wait madam it will be there. With temporary lights everywhere in crewe as usual I knew this isn't the case, I then said if it's not made yet then please cancel and I can order somewhere else, he said no you have to wait for your food or you won't get a refund and then hung up on me. Every single time I go here in person or order for delivery there's always some sort of issue or rude staff and this is the last time I'll order from there it's awful how they speak to people and they take very long with the delivery. Why say something to please a customer and gain an order if it's not true? Awful customer service.

My partner bought us all a takeaway from here for her daughters birthday meal. I have to say the food, was amazing all freshly prepared extremely tasty and the portions are generous. For the record I had chicken balti, with spinach and chick peas, it came in a big round foil tray and was filled with succulent chicken and juicey vegetables which was perfect for me. This is by far the best indian that we have had in a long time. This is the second time eating from here and it has impressed me again. Finally the ordering proccess was easy and on time with everything delivered that we ordered.

Went into this place as I was overnight stop in Crewe , the food was great and so was the service all bar one waiter but don’t let the bad apple spoil the orchard ! Couldn’t fault the food very good place to eat and yes I’d go back if I find myself in Crewe again

In my opinion one of the best restaurants 👌 😋 in the country. The food is so delicious and worth the wait for good food.

Excellent service, fantastic food. We didn't book, and we were lucky to get a table. Although it is not local to us, we would go again.

Curry superb .still hot on arrival.. delicious..love the masala ...best in the area

We have ordered from here many times for takeaway. Every time it is hot, delivered promptly and absolutely delicious. The set menu for two is excellent, and they allow sensible substitutions, which is just brilliant of them. Have no qualms about recommending them.

We have been going here for years with no problem but after lastnight Be very careful when asking for the bill check it very carefully as we were over charged by £25 extra they checked the bill 3 times before they agreed. So be very careful when you go there in a group of people. Please check your bill. I'm afraid we won't be going again shame after all the years we have been going. how often has this happend??????? To us and other people at the restaurant.

Lovely place, food was really nice and flavoursome. Dishes that they were served in made sharing difficult but we got round it. Good portions would recommend .

Great food, reasonably priced with a friendly atmosphere. Service times and portion size were great, and the flavour of the food was lovely. Cobra beer is available on tap. The interior was good, maybe looking a little worn, but nothing massive, or that would cause an issue. Staff were friendly and attentive and ensured that the meal was to our satisfaction and kept our glasses topped up. I would visit again.

Visited for the first time, really disappointed throughout the service, no proper response from the staff, took so long to bring the food, waited almost 1 and half hour. If you’re having appointments or urgent work I don’t recommend this place at all.

The best Bhuna I have ever eaten & the service from Raf was exceptional. I cannot recommend highly enough. Outstanding.

Our takeaway we had yesterday was absolute quality for a great price. Would certainly recommend. Hot Chicken Tikka Massala Medium Prawn Bhuna Saag Aloo Pilau Rice

I've dined in at this restaurant a couple of times over the years but today I chose to take away. We were not disappointed at all. Both our meals (Bhuna and Korma) were delicious. Fresh produce and well cooked. "Thank you" for a lovely meal. High recommended.

Terrible- gone down hill big time! Second time in the last few months that delivery hasn’t come and when rang up told us sending it now! Then turns up cold! Had to cancel order tonight after waiting 1.30 mins and driver ending up ringing us from over 20 mins away! Ridiculous and shame really as we have ordered from here for years! But after a second time of disappointment we won’t be ordering again

This is the best curry I've ever tasted. The staff were great and packed up what we could not eat. The portions size was amazing and the flavours were fantastic. Will definitely go back again.

Nan bread is disgusting, customer service is terrible. Wouldn’t give me a refund when requested.. i wouldn’t even give my dog this food. Avoid this place!!

Lovely meal food was delicious and good quality meat so tender shohan was very attentive with the service , decor was present overall a lovley evening can't fault and will be back next time in Crewe

Brilliant service from shohan ,the food was second to none lovely atmosphere will be back visiting from Glasgow

I was suggested to this place by my hotel receptionist who said it was the best place in town for Indian cuisine. And it is possibly the finest Indian food I've experienced in a long time. The dishes are beautifully presented and taste terrific. I asked for a recommended dish, and the "old man" suggested a dish and rice to go with it. Once ordered, the food arrives reasonably quickly and I really enjoyed it. In fact, I enjoyed it so much, I've now eaten there three times in two weeks, bringing my work colleagues along for the pleasure on one occasion. It's a pity I live over 200 miles away, but hopefully my intermittent work near Crewe will allow me to visit again in the future.

Went to have a meal with my partner after visiting family. Service was good staff keen to attend, but once we were served cleaning and sweeping up commenced around us. I was not given the dish I ordered Gust Podina a dish I have had there many times before after pointing this out I was told the coriander was the mint. No-one forward my query so we paid in full. But will never go back

Brilliant place, madras was nice and spicy.

My husband and I chose this restaurant to have lunch on a Thursday and we were given the best service ever. We had prawn cocktail, lamb biriyani, garlic pilau rice and Shahee. We were delighted to try the flavorful curries. Needless to mention the ambiance of the restaurant agreed with our taste. The staff were quite nice. Would definitely visit this place again to try out its the spicy delicious dishes.

Lovely food. Only issue I had was we paying for bill. I always ask servers if tips go to staff and gentlemen said no, all tips go to owner unless cash is left. Poor show by owner and I would prefer to find somewhere where I know workers are looked after by owner(s). Shame, lovely food

Table for 1 on a Thursday - but the service was excellent. Food was fantastic too, one of the best Indian restaurants I have eaten at. Food tasted fresh and well prepared, presented amazingly. Spice levels in the menu were accurate too. Staff working here all seemed happy and recommended dishes that I haven't heard of and could describe them very well. Drink selection good too and draught cobra tasted good and matched well with food. Glancing into the kitchen and was refreshing to see a clean kitchen with organised sections too. If I'm ever back in the area I will be going back here!

First night in Crewe, Passage to India came highly recommended...they lived up to the glowing recommendation 👍

Absolutely loved it. The food was fresh and delicious. The service was quick, onion bhajis freash and crunchy, and curries served in a new way 🤩

Ordered take away. Chicken Balti - vegetables (onion and peppers) were barely cooked, couldn't eat them. Cheese and garlic Naan was sweaty. Disappointing.

Everything about our visit here was just excellent. The staff were warm and welcoming, they went the extra mile with regarding our daughter offering a lolly and a fruit shoot. The food was the best Indian food we’ve ever had. The presentation of the food and taste was sensational. The restaurant itself is lovely and has a great atmosphere. I would say this is the best Indian restaurant in the Crewe / Nantwich area and certainly the best I’ve ever been to. We will definitely be back.

Food used to be really good but the last 3/4 orders were honestly not great but today tops it off. Chicken chatt off the chart spicy and extremely dry, chicken Tikka masala was split and I'm 99% sure the coconut milk used was off overall the curry tastes sour and off. Onion bahji were ok.

Visited here as we stayed in Crewe for the night, thought the food was lovely but felt slightly overpriced for what we got. Very busy so was a little wait on food which is to be expected but the service was good. Can see why it’s a popular place to eat in Crewe

Ordered online and then proceeded to wait for over 1 hour, people cane in and ordered in person and took their meals before us.. won't bother again !!

Can’t fault whatsoever! Forgot to add something on to my online order, called up and they put it all on free of charge! 🙏🏼 Fast delivery especially to a new build estate! Food was brilliant! Would HIGHLY recommend, only place we will order Indian from😊

Brilliant restaurant, the food was delicious and the staff were extremely friendly. I would say their website needs updating because the prices are double when you see the restaurant menu. Lovely atmosphere too.

Fantastic quality food. Attentive and friendly staff. Extremely good value.

Victims of their own success. Firstly, the food is tasty. Sauces are thick, meat is good quality and food is, overall, nice. Nothing out of this world but nice... however, we ordered a collection for 19:05 and we were still waiting for it 35 minutes later. The restaurant is incredibly busy with people constantly coming in. Those wishing to collect takeaway are squished against the bar while streams of people come in and out as the waiting area seats are all full of people who are waiting for a table. The servers don't apologise, just leave you awkwardly standing there and avoid eye contact. If you ask for an update, you're told "one minute please,mam" and then they walk off, never to be seen again. They were more receptive to my male partner and other patrons who were more forceful with asking for their food but I was left waiting without answers for far too long. They need a MUCH better system. They were still taking orders on the phone while people were waiting up to an hour for their meals in the restaurant and on collection. Their backlog must be immense and I imagine they have a lot of unhappy customers who feel like I do. Food - 8/10 Service - 2/10

The food was great but the experience poor. Ordered online at 1815 for two people with the pick up time of 1905. Arrived at 1900 and wasn’t able to collect the food as it wasn’t ready until well after 1935. No acknowledgment that it was late. Lots of people in the waiting area also waiting for their food too so it seems the restaurant has a problem with their online side of the business and actually handling order volume. Victim of their own success?

Ordered tandoori chicken wasn’t expecting it too be on the bone, as my son had the same meal an hour before me. It was very dry and tasteless, the chips were cremated all crispy like scraps from a chippy. Over all not a great experience at all. Bombay is the best for Indian food in Crewe!

Excellent food, great portions and fair prices

Fantastic food. Highly recommended

Food excellent service good, down fall wasn't very warm

As you can see from the photo, the food was delivered after it had been dropped by the driver or staff, curry split. The grease around the chicken chatt is evidence of the fact this had been packaged a long time ago. Phoned for a replacement (which they agreed at 19:11), it’s now been over 50 minutes with no sign of the replacement. Called for a refund and they advised I need to wait as they are busy and that they will call me back. If delivery states any longer than 60 minutes I would avoid as they just can’t deal with the volume of orders they receive. 60 minutes or less and it’s usually bob on!

I had been a lot of restaurants but passage to India is best.From now I’ll continue.Service is best.Chef is well experienced.I think this is best in this zone.Thank you passage to India ❤️

Was a nice meal. But services was slow

The food was mediocre but it could have been the best food I have ever eaten but would have been overshadowed by the fact that it was piggin freezing. It was a particularly cold night outside but there were people eating with coats and gloves on. One guy even asked for blankets!!!

Always lovely, take out, on time

Best restaurant in crew for Indian food

Wow, the food was delicious lots of flavour, good size portions, there is enough left for lunch tomorrow.

I tried chicken tikka balti but it's toooo sweet.

Had a take out. The food is gorgeous. And we only had 2 currys and 2 pillar rice and it did 4 really good portions.

I think these people are more interested in money grabbing. Their very bad app said 70 mins. It’s now been nearly 90 and they’ve disconnected their phones so you can’t even find out what’s going on. Disgraceful people. Can’t even set proper expectations.

We've Tried to order takeaways 4 times now for delivery, not one has turned up don't even know whom taken calls, when you try to enquire on food truly horrible experience, We will never us again Shocking company

We ordered a take away from Passage to India via their app and it was absolutely amazing food! I always visit the restaurant with my cousin from Australia every time he is over-he has always said it’s the best tikka masala he has ever tasted !! The food tonight did not disappoint, easy to order via the app and friendly delivery driver. We will definitely be back to have a meal in the restaurant soon! The staff are always so friendly and the restaurant has a lovely atmosphere.

Great food, lovely restaurant, staff very friendly and decent prices too.

Good food but service not very rude waiter

Usually fantastic, ordered at 6:15pm quoted 1:30hrs for delivery, it’s 8:35pm and still no food and no answer from the restaurant, they’ve taken the phone off the hook ? Very disappointing

We called in for an early dinner having returned to Crewe from London. It is only 5 minutes walk from the station. It was early on a Friday evening. but it was already busy (a good sign). Service was good and the staff look after you well. Our food was excellent from the poppadums through the staters to the main course and sides. The Sag Alloo and the Tarka Dhall were both exceelnt and perhaps some of the best sides we have ever had. Only one problem ... Portions are quite generous and we over-ordered. Such a pity that we just couldn't clear the table. But we will be back!!

I always enjoy coming here. Nans and chips are still great but I’m not convinced about the amount of meat in the curries or the power of the flavour. Last two meals were ‘meh’. I wonder if it’s trading on its reputation a bit. It used to be amazing.

Terrible service, very disappointing food. They sat us on a tiny table of four and there wasn’t enough space to put our drinks on the table, when we asked to move to a bigger table, it didn’t seem to be an option, even though loads of tables where available.

Lovely food. I had my usual lamb vindaloo. The meat was tender with no fat and both the smell and taste were exceptional. The service lacked any energy and it felt like they were going through the motions. Diet coke must have been out of a bottle opened last week as it was flat.

Delivery was prompt and well packaged. Driver very polite. Meal was hot. Great portions and fabulous flavours. The lamb was melt in the mouth. Given extra poppadom and chutney. Thank you. Would highly recommend and will order again soon.

Ordered over the phone for collection, came after 50 mins and order still was not ready, had to wait 20 mins, ridiculous customer service asked staf why it took so long and he was just staring at my face like a dodo

Service was good on the takeaway but the food was below average in our opinion. This was our first time trying this Indian takeaway and it was disappointing unfortunately.

Very disappointing. Was told delivery approx 1 hour, took 1 hour 20 mins! Ordered a Veg Balti they sent a meat Balti.

Amazing. Went for Valentine's day 2020 prior to Lockdown. Amazing meal dining in. Ordered today for delivery during lockdown and have to say just as amazing as dining in, really lovely hot meal. Would highly recommend!! Update 26.08.2023 - order takeaways regularly and still cannot fault the food or delivery service. Continue to recommend. A loyal customer.

Best Indian we’ve had in a long time, really tasty!

staying at a local hotel that didnt do meals so decided to visit here. the place was obviously popular. we were sat at a lovely table and service excellent! i have to say the meal was the best ive ever had at an indian restaurant! tasty and plenty of it! the only tiny mistake was putting a straw in my whisky, thats a no-no, but other than that id have to say incredible! will def be back when we visit crewe again!

Walked in looking for an indian resturant near the station. Totally blown away. Restaurant has dishes I have not seen before. Our food was excellent. Service was good and restaurant has a nice feel. Would definitely recommend.

We were regular visitors here and came regularly and loved it until the last time we visited. When our meal and peshwari naan breads arrived it looked great and we started to tuck in, unfortunately someone in the kitchen had covered both naan's with salt inside of almond which completely blew out our taste bud's and ruined the evening meal. I know mistakes happen but unfortunately the boss made no effort of compensation us or make it right i any way he simply wasn't bothered, we haven't been back since as we feel this is very poor customer service and we felt undervalued.

Been in England for 5 years and having eaten at many good Indian restaurants, including Mowgli, I can safely say, A Passage to India rates number 1 on my list for the most authentic Indian food. The waiters are very attentive and the service was quick even though the restaurant was almost full. The only thing I would fault is the fact that the tables are quite close to each other and that doesn't allow for a nice quiet dinner.

We were driving from Edinburgh to London. We stopped in this place since it was close to Motorway. This restaurant looks pricey for that city compared to London and the food quality was not so gr8. We are of Indian origin so no we how authentic Indian food will taste. On top of this behaviour of the person who served us was pathetic. We told him we are from London and asked him which is the nearest city to Crewe. He thought we are foreigners still and explain the UK and its 4 countries etc. Later when we asked for dessert he no desserts and he said Ran out means Ran out. I think restaurant owners should train people how to behave.

This was a takeaway delivered to me just a day ago, the order was late and cold. I rang to complain and was met with abuse and the person who answered the call telling me he would like to beat me up. The supposed manager rang me back, he was exceptionally rude but did offer to recook the meal and have it delivered within 20 minutes. I declined his offer as I was afraid his staff would spit in it.....this was based on his attitude and that of his member of staff who threatened to assault me. Avoid this place, they have no idea of customer service, they are arrogant,nasty and threatening, go elsewhere. The takeaway ended up in the bin.....where this place should be!

Our naan,rice and samosas were fine.The Butter Chicken was ok, but really should be called Butter with just a bit of Chicken...it was swimming in sauce,as was my Paneer. Anyhow, my Paneer Kashmiri was disgusting...so salty it was inedible. Rang to tell them and was offered a replacement,but I declined because my partner had nearly finished his and at least I could eat the naan and rice. I asked for a refund for my Kashmiri only, which was fair I think,but was told because it was very busy it wasn't possible and the boss would call me back. (So if I'd had a replacement meal,who knows how long I would've waited!!) That was Friday and today, Sunday, of course no-one has bothered to call me back. Disappointed and won't be ordering again.

Really enjoyed the food here, delicious!!

Visited Crewe for work purposes having left about seven years ago . Thought I’d grab a Takeaway from Passage after eaten in the past there and had many takeaways (100’s) . I used to rave about it … not anymore . Had a Pathia which used to have a certain Umami . Not anymore . Flavourless hot meat . Whatever happened !

Edit - 3* PRICES ARE UP BIG TIME, BRB NEED A MORTGAGE! Go elsewhere... Original 5* - Great taste, well decorated and friendly staff.

Wonderful food, lovely atmosphere. Great staff. Nothing too much trouble

Always good quality food. Best Indian in Crewe. Tasty and spicy Currys

Great food. Reasonably priced. Nice atmosphere and lovely staff. Also great service. I totally recommend this place for anyone that finds themselves in Crewe.

Had to wait over 1 hour 30 minutes for my food to be delivered, it was cold. The food when I warmed it up was spot on. They just need to be a little quicker with delivery and make sure you get your food warm

Great food but sort you apps out miss delivery......again

Excellent tasty food with a beautiful atmosphere and friendly staff. We really enjoyed our evening we will return soon.

Ordered food for delivery at 7, food arrived at 9pm!! On a Monday too. So disappointed, and no money back offered. Won’t be using again.

Took 2 and a half ours to geymy delivery and it was stone cold, £40 down the drain!

Awful full stop. Flavourless. Not authentic at all. So tastless and didnt even have a halal certificate to prove their meat was Halal. Drinks were flat despite it being changed. Just terrible service overall, would never return if my life depended on it. Didnt even ask for a complimentary doggie bag. Stick to Manchester for a PROPER Indian restaurant

Great food, preparing for our India trip. Prawn dish with mushroom bhaji no effect on blood sugars so well chuffed. Keep off the rice and naan for a fresher experience. Would have been 5 stars but for a mistake with the bill they tried to over charge us. The non diabetic thought her naan and rice were wonderful

Excerlent experience with great staff.

Absolutely awful service. We waited half hour and had to remind the staff we were still waiting for our poppadums, despite tables that arrived after us getting theirs. It was 2 hours before we got our mains. We kept getting told it was next on the trolley.

Decent Indian menu with great atmosphere and good service.

Great food as usual with timely service!

An expensive outlet where the food has been ok but last night was dreadful. The prawns were miroscopic and could barely notice them. Meat appeared to have been frozen and defrosted as was just tasteless and mushy. Felt a bit sick after eating it so threw most of it in the bin and cost £28. Sent request to the e-mail assocaited with refunds and as expected no reply.

The service is so pathetic in this restaurant, beyond imagination. Waiter/ attender attitude and behaviour is so so rude - he says , “you got to order all drinks, starters , main course in one go as he has other things to do and he is very busy. He cannot come again and again.” That too when there is only 3 tables occupied including us. Other waiter/ attender comes and talks and within 5 mins he asks 5 time about - whether we have order main course or not in advance along with Starters. Rude behavior, ill mannered, no customer service is the motto of this restaurant. I would request all that when you go please check at the counter before hand about their policy of serving food - As per them, its their policy to take all the orders in one go as they all are very busy in empty restaurant with some or other work!!! No complains about quality of food and ambience !! Pretty satisfactory !!! Think more than twice before visiting this restaurant !!!!

Fantastic food, absolutely wonderful.

If you like Indian food, good service, prompt and hot delivery, and don’t like arguments then this is NOT the place to go. I called to give feedback after me and my Indian friend found everything inedible. Ali (the owner) had the cheek to firstly ask if I was from Indian decent (racist and unnecessary), then told me I’d ordered the wrong combination of meals and continued to repeat himself saying I should have complained the same day even though they were closed at that point (2 hours late). Rubbery paneer, soggy bread, stale popadoms and do they even know what sauce is? Was just mush. A waste of £42. Was promised a partial refund after I asked Ali to stop being aggressive and repetitive but not happened. DO NOT USE.