Parmesan House in Newport

Made an order via the restaurant's website, I was charged, however the restaurant did not confirm my order after a 20 minute wait, and there was no option to cancel. I called the number at the bottom of the web page, it took me tother restaurant, someone answered who said my order didn't exist and they didn't have an online website, although their number was at the bottom. They were rude and unhelpful. Very dodgy so I will not order from here in future. I'm still waiting for my £50 refund.

Horrible!!!!never going back people don’t go there !!!!!!the lady is not using any gloves when she is making food she scratching her head and then she was touching the food make me sick 🤢 I told her why is she touching the food whit no gloves she gave me attitude !!!disgusting service and the employees people don’t eat from them you never know where their hands been 🤢🤢🤢🤢

We visited last week. The owner and the staff were so welcoming. And food was great and portion very big!

I didn’t receive my order and noway to contact them back or receive a refund.. very disappointing customer service

The food was delicious and very friendly staff

Delicious food and environment. Best place to spend your quality time with friends and family 💖

Best grill in Newport, the staff are so humble and food are too delicious. I will visit this shop regularly now.

The food was fresh & very tasty. And their staff's behaviour is awesome 😎 specially the guy papon is very polite.

Amazing food with fantastic presentation. All of the staff are friendly and take care of you from the moment you walk in.

the best shisha house in the whole planet. people and atmosphere are very healthy and amazing. loved it

Very nice food and hospitality ever

I been using for long time good service friendly staff . Thank you for your excellent service.

Very excellent food, polite staff, instant services. Really enjoyed the best shisha as well at a very economical price ❤️

Never go to eat there. I went there to eat and I see baby mouse in the that was make me sick absolutely disgusting.

Nice food. Well prepared and delicious. Me and my family ordered one of the platers and enough for everyone and delicious.

Very testy food, But atmospere was not good due to Shisha Lounge.

Wow! I don’t know where to start. I ordered food at 12am. It’s now 3am in the morning and the food still hasn’t came. I called the shop and all I get is a bunch of lies. Several times they said it was out for delivery but it wasn’t. They even gave me the “drivers” number which was a fake number. They also had a lot of attitude on the phone which was very rude. I recommend that no one ever orders from this place because it would save you a lot of time and money.

Wow excellent food. Ordered the boneless chicken which was so tasty. Delicious. Thank you very much. Delivery can take a little longer but great that they are open so late. I have ordered many times before and the food is generally very good.

Tiny portions, total rip off. Don't waste your time.

Ordered food, didn't arrive, called restaurant after an hour, they said they haven't prepared food, will be out to me in 25 minutes. 1 hour and 50 minutes since order, the store is now closed, can't get in contact with them. Absolutely disgraceful. Avoid if you like to receive food.

Worst place to visit over priced compare to others it's a monkey business that's what I think

Delicious food, generous portion sizes and really friendly customer service!

Portions were absolutely terrible bought a large Donor and chips, probably less then a handful of chips and kebab also took 30 minutes just for that would not recommend

Absolutely amazing food was great i had the chicken wings box would highly recommend to anybody thinking of ordering price is definitely worth what you get , 10/10 from me 🔥

Very good food ,friendly staff , especially one of my old coworkers, shout out to you mate ! Overall good food for the price !

WOW! AMAZING FOOD! Me and my partner didn't regret it at all! The portion are massive. Meat is tasty and fresh.

Food is cold and rock hard 🤮 It’s cost £36 are they crazy 🤬😡 Do not visit there .

Delicious food, great customer service, very lovely staff and the best shisha in newport. Was given a free drink with my meal.

Ordered food about 2am this morning, was meant to be open till 3am, called them around 4am and they said it had been sent out. Never turned up. And my money is gone, they’re not picking up the phone.

Ordered through UberEats, Called the restaurant multiple times at the half hour lateness and hour lateness mark, guy on the phone kept telling me it'll arrive in 5 minutes each time and was very rude, after waiting over an hour and a half for my order, it never showed up , I gave up and went to bed hungry, will be requesting a refund in the morning through Uber, A shame you can't give zero stars.

Pizza was as hard as nails unable to eat it, forgot part of the order took ages to re deliver. Food quality not great

This is £18.50. The worst food ever order in Newport! Chicken burned! Onion rings burned. Salad look like had 2 days! Chicken and onion rings taste as stone mixed with rubber, even knife can't cut that properly :/ That defo wasn't fresh! Shame! Shame! Shame!

Excellent service, delicious food

New management fresh food will order again

The food was really good, however delivery took ages therefore knocking off one star.

Never again! Worst take away in Newport…I couldn’t even bite the burger the smell was putting me off to eat it. I did try I was so upset, I had to throw it away to the bin as guys believe me…if I would eat that I would have been food poisoning. The kebab was so dry no mayo as I did mention no anything and the chips dry and smell of oil that has been reheated for ages. I do order always somewhere else but this time I said lets try this pics looks good….ehmm…the reality is different. Also I wanted a refund as I couldnt eat it. And nothing was refunded. One customer lost 👋🏾

BEST TAKEAWAY IN NEWPORT! Friendly and helpful staff always trying their best. Best food as well try the pizza good price as well The fake reviews is a lying they do it to make here look bad when it's so amazing Please if you are visiting Newport come here for your takeaway or if just your Friday night takeaway with your girlfriend best place ever in Newport is here everywhere else very dirty 🇸🇰🇸🇰🇸🇰🇸🇰🏴󠁧󠁢󠁷󠁬󠁳󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿

Thank you for your lovely food you always make

Over an 1 & 1/2 hours. No food turned up. Refuse to answer the phone and called over 10 times

Super friendly staff, amazing food and the atmosphere is what you want in a grill house. I enjoyed my dinner and will be coming back for sure

Ordered food via just eat around 12:30am checked restaurant was meant to be open until 3am ( I did check this before hand) money taken food never arrived tried to call no answer but money still taken Would be nice not to be robbed

Food tasted ok, however we didn't receive the drink we ordered but was charged for and our salmon dish was ordered with rice but instead came with chips. Delivery was quite a bit later than the suggested time although unsure if that was anything to do with the restaurant and not Uber Eats where we ordered it from.

Great food as always been collecting for few months been spot on

Really disappointed as I used to be a regular customer from Parmesan House. Waited just over 2 hours for just 2 pizzas, I rang after 40 minutes asking if it had left for them to tell me they hadn’t even started making it. I then rang another 3 times as they kept telling me ‘15/20 minutes and my food eventually turned up. Completely wrong and restaurant closed so they told me to go onto their website I ordered off for them to basically tell me there’s nothing they can do. 2:54am and my food eventually turned up and went straight in the bin.

I had a plater and it was so delicious .

Food is so tasty, great staff & great shisha

Amazing food. The signature Parmesan chicken was fantastic! Great atmosphere and with the new management this place is becoming even better

Worth eating from there for that Parmesan sauce alone 👌🏼

Unreal food! Had a pizza and and chips with the chefs special Parmesan sauce, top quality, unlike anything I’ve had in Newport! Prices are great too!

Awesome place to relax and have some food, I had the pizza and my brothe had the mixed donner both great. Must try the home made parmesan sauce!!

Ordered via Uber eat and food was expected to arrive at 5.30pm. By 6.30pm I rang and they clearly had no idea what they was doing and not listening to what I was saying. Told me I ordered milkshakes when it was a family food order. I was then told it was on its way but it was clearly said to appease me. 15 mins later I had a text to pay £11.45 via the link and again rang, as I was concerned they had my order wrong and I had already paid (a lot more too). I was told my food was ready to go! 45 mins later still no food, so rang again to be told that my food was delivered to another person and they re cooked it and it was on its way. No apology and couldn’t wait to get off the phone. 2 hrs 45 mins later my food arrived. Items missing and the food was dry. You would think as I had waited so long and they clearly messed up they would have placed some extras in too but no. Would never order from here again. Awful service and the food is not that nice either. AVOID!!!!!

We placed an order on there website and when delivered we had food missing/wrong items and the meal itself was not cooked raw chicken that was also meant to be a “medium but was like a kids portion tried to contact the restaurant won’t answer the phone

Never received order. Rang after 1 hour 20 minutes and tried ringing few times. When picked up women said she thinks it’s on way. Joke waste of my life

WORST TAKEAWAY IN NEWPORT! £17 meat platter with chips = couple bits of dry chicken 1 lamb kofta (dry) and a couple blobs of dry stuff. No bread delivered with the hummus. All of this for over £50! Day light robbery do not use. Oh and they then delivered the bread and it reeks of cigarettes. Plus the guy on the phone was horrible. Thanks for wasting my money, I hope this review hurts your business

Brilliant customer service. Super friendly staff.

It was pretty average but we ordered a plain chicken shish and only got chicken and chips other that fine

I have made an order almost 2 hours ago, called more than 5 times no one is picking up my call or updating me on my food can I please have my refund if you’re not picking up ?

I called 30 times in 30 minutes and they didn't answer once.

Really poor! Ordered from a local hotel as live on a meat / low carb diet, so thought it would be perfect. ‘Mixed grill’… consisted of 5 pieces of half decent chicken, an over cooked lamb kebab, and some chops that were just tough… with one of them been just bone! (Thought the delivery driver might have eaten it) - not great!

Our food never arrived. Scammers. Would put 0 if possible don't be fooled by the fake reviews.

Don't believe there pictures!!! On there menu the burger looked a 5* once it come it was your normal kebab House burger. Horrible!! And there season fries 🤣🤣 don't bother. Won't be ordering again!!!

Ordered doner special pizza & it was delicious.. Honestly best pizza in newport

Amazing place, delicious food and great people working there. Respect guys and respect for my favourite Parmesan Chicken.

The food was nice and fresh. Plus we had fruit smoothies that were also nice. Unfortunately it was very over priced for what we had (£41 for lamb chops and mixed grill with rice and salad, plus smoothies), so probably wouldn't go back for that reason.

A great place to eat or have a drink. Just lovely Beautiful food had the steak best I ever had. Well done

Parmesan House ❤😋😋 The best food in Newport, nice treatment

Pretty good place. Ordered a mix kebab which was great and try asking for parmesan sauce. It's pretty nice. One other + point was that it was opened till late. Was craving for takeaway around 2 in the night and thankfully this place was open

food is terrible got the order wrong well done with that 👏👏👏

Did used to like this restraunt, but they've increased the prices way too much.

The worst experience ever! I ordered the food and I never received it ! They told me they have no time to speak as they are really busy! I paid £80 and never received my order! Worst experience ever.

The worst experience ever, I paid for my order and I never received the food

The manager treat customers really bad

Never write reviews but this is second one I’m writing because they deserve everyone to know how good the food here is! The chicken wings are the best I’ve ever eaten and we try the wings everywhere we go, the chicken wrap was amazing massive yet not enough only because it was so good! Margarita pizza was delicious couldn’t get enough of any of the food from here and the staff are really friendly and helpful when I made a mistake with my order!

I do not often write review to any restaurant or take away but I must give a good review to this one. I ordered with this place twice. Overall, they both are very pleasant and happy experience. They offer very generous size and their food tastes great. The meat from our fisrt time order was bit dry but they are perfect and juicy for our second time order. We tried their boneless chicken, chicken wings, lamb sishi, ribs, lamb chop. The most recommended meat is bondless chicken. The chicken comes with skin which is well marinated, tender, juicy and tasty. Another tip for anyone who also like the Mideast food is it is better to dine in with them if your delivery takes more than half an hour to be with you. Because all the meat are freshly cooked so when it get cold, the oil will dry and the meat will be chewy too. The best way to enjoy this kind of food is to have them within 30mins after cook. High recommended for anyone seeking good value and tasty food.

Really bad food!! Completely unsanitary environment.

Good service and friendly staffs.. chicken grill is so nice 👌🏻

Had the parmesan special with rice. Portion size was big. Rice was served warm, would have preferred hot, but the flavour was good. The chicken parm was cheesy but it was really tough, dry and lacked flavour. Wouldn't have it again. I would go again but would try something else

Love this place. Food is aways delivered piping hot and in good time too. Food is always on point and the staff are very polite and friendly. 9 times out of 10 this is my go to place.

First they cancel order because they have too many orders, but when I ordered later they cancelled again saying they are closed? So which is true you're either closed or have too many orders?

Food is average at best, would also argue that it is overpriced as it cost over £5 for two portions of chips. A lot of the food was listed on the menu incorrectly or they didn’t even do it.

Really nice food and even better when having with Parmesan sauce!

I have ordered 7 times in total ever since the place opened and it was a pleasure eating from there until the last 2 orders. About a month ago our order came really late I'd say took 40 mins longer. When I called they apologised and assured everything would still be hot. Food came and the grill was nice and hot but pizza was luke warm. I called them, they again apologised and said the next time we order (as we are regulars) they'll sort out a discount or sumin. Any we order 5 days ago, mentioned who we were and yet the person who answered didn't feel there was anything he could offer and came across quite rude. We didn't mind in the end as we love the food. Anyhow food came on time this time but the food quality was shocking, chicken was all burnt lamb sheek was fine so we're the ribs there was no chicken shawarma but we only realised about the shawarma after we called them to make them aware of the food being burnt. They sent us chicken sheesh and chicken off the bone pieces which was kind of them but I think that I'd the last the us ordering from here

Nice late night food. The parmesan chicken is defo the one to try !

Beautiful food especially parmesan chicken with bechamel sauce!

Food is banging!!.. service is spot on.. owners are the best.. if I could give more stars I would!!

Food is always fab. Especially the Pizza.

Food absolutely horrible. Ordered for 3 people. 2x kebabs and a pizza. Not only did we wait nearly an hour for the delivery the food was way below par Kebabs were tasteless, can't even describe the after taste. Texture of the meat was off, there was just something about it that wasn't right. Pizza was, again tasteless, chees tasted like rubber. It wasn't atall pleasing to look at straight away. I fully understand food can look different to how it tastes but in this case it all tastes as bad as it looked. Will not recommend or visit again.

Ordered a meal tonight for home delivery, based upon there online reviews I decided to give them another go had food from this place when it first opened and that was a parmesan which I found was poor . Talking of my experience today is that it is still pretty poor not for me, could of been on what I ordered, Sharwarma hummus which was not bad Parma wings and BBQ grilled wings not the best Chips rock hard Meal was half hour late to what was quoted . Price was ok but for price paid there are better options available so personally would go elsewhere .

Great food and amazing shisha at the back

My order was delayed 30 minutes. Kebab came greasy, chips hard, vegetables old. Sometimes they had great food there, now it's disgusting. Never again

Shocking. Half the food missing.

Nice place, helpful stuff, good quantity and price

First time I’ve tried Parmesan house and Can confidently say it’s the best takeaway in the area. Fries- hot, fresh, crisp. Salad- pacakaged seperately, cool, fresh crisp. Cheese pastries- amazing, and the house special breaded chicken with cheese- AMAZING. I even like the complimentary hot sauce. I never like hot sauce. Quick delivery ordered direct from them, easy card payment on the website and a kind, professional delivery driver. HUGE portions and super reasonably priced. Do yourself a favour.

Fantastic service. Freshly cooked food with beautiful flavours. Very very good prices. Most important of all the size of the portions are huge!!! Will definitely recommend. Will definitely keep coming back. Been here more than a dozen times. Never disappoints. Always fantastic. Thank you guys. Keep doing what you do Habibi.

Paid For Hummus, got chilli sauce instead. Bit slow arriving, not bad shish and kofta. Don't think I will bother again. Cheesy chips were weird.

EDIT: Our food arrived 2hr 10 minute after we ordered it. It was ice cold. One thing was missing and we had a children's drink we never ordered as well. Utterly ridiculous. Made an order through their website, said it would be 30 minutes. It's been 2 hours since we ordered and still no food. We have had to ring twice to chase it up. First time we were told that the website was broken but he hadn't organised to have it fixed yet, so he'd do our order as a priority. Second time we call, an hour later, he said that someone had called to cancel our order. This was a lie, neither myself or my husband called to cancel. We haven't received a refund or our food. Will not be ordering from this place again and do not recommend.

this is my next order. this time pizza that my family loved. order ahead of time - 15 minutes. Hot!! very nice driver with a wonderful smile ... best food ... we will be back soon ... 😂😂

My favourite takeaway. The food is incredible and has so many delicious spices nd flavours.

Best food.. Good delivery service

Amazing food with fantastic presentation. All of the staff are friendly and take care of you from the moment you walk in. Great value for money, will be back soon, without a doubt.