Papa Lui in Milton Keynes

Recently they improved 100%. Best pizza in town. Previous years not enough staff on weekends. they missed items on my order Don't get me wrong, when they get order right, pizza is nice and thin with good amounts of cheese and toppings.

Ordered as I have an I'll child took over an hour , chased twice , food turned up stone cold and all they did was offer a free item next time I order . Don't waste your money they're a joke

Always decent food and their current deal makes it even better

Pizzas are amazing best in mk by far but burgers have a very strange taste and texture

Love the new management, food quality is much much better than previous management, wings and fried chicken is 10/10 ❤️ Really friendly customer service.

Great food and great customer service

Very poor. Undercooked chicken. Raw and bloody

This is my first time ordering since the new management took over, and I'm very disappointed with both the service and the food I received. When I placed my order, I specifically requested two thighs and one drumstick. The staff member informed me they were making fresh chicken because the hot oven only had 3 drumsticks that appeared to have been partially eaten! I clearly stated I did not want any chicken from the oven. Unfortunately, upon arriving home and opening the box, I discovered the very same questionable drumstick I requested them to avoid. Additionally, the three wings I ordered were dry and flavorless. I contacted the restaurant afterwards, but the staff didn't seem concerned about the situation. Due to this experience, I wouldn't recommend this restaurant to anyone at this time.

Forgot my burger & then delivered a burnt reheated one half an hour later … wouldn’t order from here again.

Best takeaway pizza in Milton Keynes. Thin crust, not skimpy with toppings, nice amount of sauce and the right amount of cheese.

Always hot & fresh food . Very friendly staff . Good offers value for money

I like the pizzas in here 🍕 🥰🥰 the service is usually nice too 👍 thank you Papa Lui

Good taste and good service Staffs are kind and good

Visited this wonderful pizza shop last night and it was an amazing experience.I ordered the food online for collection and it was ready on time.didn't have to wait a second.Staff was very friendly and the pizza was best i had ever.i can say that this is arguably the best pizza in the Mk.really loved the food at Pappa lui pizza and surely will be ordering soon.

Absolutely terrible chicken wings garbage, pizza poor and not good enough for the prices you charge Spend your money else where

Really good pizza. Good pizza size at a very good price. This is my go to place for pizza. I would not eat in this restaurant, but perfect for delivery or collection. Cheap, feel good pizza.

Great food, very friendly, been going there for a couple of years now.

Always great food on time and cheap prices Thank you for Papa Lui team

Fast service Nice Food and cheap in All Mk Try Papa lui Special Pizza👍

The food is just ok and expansive . usually he give good service but last night I take 2 piece chicken it's not good .he give me old chicken pieces .so keep check If you take your deal on night, is not fresh.why vary bad behaviour with customer.please change your self .I paid to eat not to purchase free.i have bad experience.

4*'s only due to the price BUT otherwise absolutely DELICIOUS 😋

Been ordering from here years but last 2 orders have been awful. Chicken slimy, greasy and cold. This time pink could not eat it. We was missing garlic bread and coleslaw, when called was spoken to rudely. Will never order again they’ve lost a loyal customer

Food was on time and hot and was indescribable supreme

2 hours to get delivered then was cold. Rang up and complained and put phone down on me. Avoid with great distance very poor

My Oder arrived on time it tasted fresh delicious the was also hot came with a nice price definitely will be ordering again Thank you guys

It was last Sunday. Ordered for 12 peoole. and went to collect. Buy one and get one pizza free. Thats the best offer. We also ordered some hot wings and chips. Everything was perfect. Everyone enjoyed. Thanks

Waited over an hour for delivery on a week day, order was wrong, food was so disgusting i couldn't eat it and when I called the place to say my order was wrong they were very rude and told me it was my fault! Words cant describe how bad this place is. Worst takeaway ever. Dont order from here!

Ordered from here before and the food was absolutely amazing. Ordered from here today and it was awful. We ordered 2 pizza’s and chicken nuggets, the nuggets were nice but also soggy..The pizza’s were alright but opened one to find the garlic sauce popped all over the food, and the other pizza was cold..on one pizza we ordered peppers and it came with jalapeños on the pizza to when i have a medical condition meaning i can’t have anything to spicy like they are..Will not be ordering from here again!!

Excellent pizza but terrible customer service and timing. I’m a regular customer and really disappointed. The website said 25 minutes but I ended up waiting over an hour and 10 minutes. I called them after 40 minutes and they said “10 minutes max”. I called them after another 15 minutes and they said the driver is on his way. When the driver got here, he said the food is fresh and was made 10 minutes ago - confirming that they were lying each time I called when the food wasn’t even cooked.

The pizza I ordered initially wasnt great but on my complaint to the management, another hot fresh pizza was delivered at my doorstep to compensate!! Staff was super nice and welcomed the feedback. The order included a half pounder burger which was phenomenal. Definitely ordering from them again as great service!

Horrible service . Order pizza and drink . No drink came . Pizza slap inbox . Was like a bed cover fold on half. My kid got heard broken and cry bcz no drink and pizza was mess and broken . Call them . Say next time . What next time . No refund or nothing . Unbelievable.

Really great chips. Very nice pizza. Food was well cooked and very tasty especially the chips. Highly recommended

Worst in delivering. Ordered before 2 hours and still waiting. When I check online it says delivery completef

Don't know what everyone's problem is we always order from here and never have any issues yeah they might be running a little late but it's something that happens to us all. We go here about 3/4 a month and my kids and friends love it and always make me tell them where we went as it was banging. Yeah might always order the same stuff but that's because we found what we like and we like it from here. Can't wait to tuck in tonight feast

The food was horrendous it was the worst kebab I’ve had. The meat was hard and did not taste good.

Delicious foods… Good customer service….

They were probably the worst kebabs I've ever had. The meat was definitely old and smelled strange. There was no sauce and little to no salad. After trying a few pieces of both kebabs, I threw them away. It is not a place I would recommend even to my enemies. The food here is disgusting and the place is overpriced. Avoid this place.

Please avoid if u can. Take out 12 pieces chicken bucket and doubted they are re-frying it ask the lady she said no its fresh. But when I reach home open it and try to eat its like piece of wood trash it so hard n dry, So please avoid guys if u can. I wich i can give -5*.

do not order from the website takes your money and food doesn't arrive , when u finally get through told tickets not printed out their end

One star is too good for them , customer service is appalling and the man I spoke to was utterly rude to me when I told him I was missing items from my order and then proceeded to hang the phone up on me. AVOID!

Disgusting customer service tried to order for collection for the guy to not understand what my order was, then handed over to someone else who then took my order as i said could u repeat my order back he was very rude and aggressive on the phone i do not understand how someone can be so rude to a customer who is willing to pay money for the food this shop is an absolute joke and they need to learn how to serve customers especially after the fact the guy was saying he been doing this business for so long , it wont be running for much longer with his awful attitude

Absolutely terrible would never ever use these again.

Honestly wish i could give this place minus stars, staff member was rude over the phone, ordered a kids nugget meal and some drinks, the lost the driver half hour in and couldnt find or contact him for a whole hour!! Everytime i called to ask they didnt know and were so unapologetic and unhelpful would just hang up mid conversation. Food turned up soggy, stale and unedible. Never ever ordering from here again, and ill be sure to tell everyone how awful the customer service is.

Placed an order tried to charge me differant from the menu provided on the counter and advertise on the window when I said no it says cheaper on here a man from the back came out started being aggressive said they was old prices new ones not been updated. Was yelling at me and my children and told us to get out! No way to speak to paying customers rude and aggressive will be ringing up and speaking to a manager and taking this further.

Food was quick hot and delicious my favourite take out

Staff so rude walked about before even ordering! Only wanted to know what meat was on a pizza! God knows what it would be like if you needed allergen advice. Don’t bother go elsewhere!

I got a large pizza yesterday 😋. Is was amazing tasty. There Service was very satisfied 😌. Give it try 💫

Food was 33 minutes late. Rang 4 times, phone rings out with no answer. When someone did eventually call back they told me 10-15mins for arrival. Food arrived half hour after that. Food was good but service and wait times are just awful.

Order arrived before time, granted I did order on a Thursday night at 10pm when it's not likely to be busy. Pizza was fresh and hot on arrival. Tasted great.

Placed an order and half of it turned up. Took almost an hour to deliver the rest of it!

Ordered two pizzas, the toppings were lacking with everything but vegetables. Disappointing as they used to be generous and would put customer satisfaction first. Requested time took extrea 20 minutes for small order, poor service. Won't be coming back...FACT

My friend said let's go to this place after the gym, he said they were great. So long story short we went We had half chicken and rice with salad and a drink (can't remember how much it was) the chicken was cooked on a bbq grill the rice was flavoursome. Great tasting food, will be back 4 more.😋

Absolutely love this place! Service is always great, food is always piping hot, I order from bletchley and Woburn sands and the quality is pretty much the same for delivery, they are always friendly and accommodating to our requests, you get what you pay for and pizza is still good the next day!

What ever you do. Do not order from this company! DONT DO IT! Your food will not arrive. Very rude staff, patronising, constantly arguing with me on the phone. Felt like I was talking to someone in a very busy market. Ive Heard so much bad reviews relating to customer service. Why is this company still allowed to operate in business?

I am APPALLED at the service!! Over an hour and a half late, rude manager and driver! Whilst I appreciate their business, I tried to call over 15 times on different phones! 0 response! Absolutely terrible service! 0 compensation! They had the audacity to offer me an ice cream after I had to order from another store due to the complete lack of communication! I’ve been a regular customer for over a year, will not be ordering from here again!

DID NOT ORDER UNLESS YOU WANT BAD COMMUNICATION FROM THE BUSINESS ABOUT YOUR ORDER STATUS. It was the Jubilee weekend but if you can’t cope with the orders do not take them and communicate with your customers about the status of their order And Answer your bloody phones RUDE STAFF LATE DELIVERIES AND FOOD THAT IS COLD AND MEDICO PLUS THE MANAGEMENT INSULT YOU WITH A COMPLIMENTARY ICE CREAM ON YOUR NEXT ORDER….. really This business is letting its self down, been ordering from them for some time had a couple of run ins with them but didn’t learnt from my mistakes until today NEVER ORDERING AGAIN

Was with friends this evening who ordered food from this place and the service we received . Had high hopes and great expectations for this food as they always ordered from them but heard the manager was rude and and food was late and we were offered a lousy ice cream as compensation, had to laugh as we spend quite a bit of money with them. Businesses like this should be grateful for repeat business and look after their loyal customers , but think they need to go back to business school. DO NOT ORDER FOOD FROM HERE, poor service Poor delivery communication Not answering phones Rude staff Cold food No order updates Website was Ropey when ordering And food wasn’t the best ☹️

Totally and utterly disappointed with the customer service with this restaurant. I have been a regular customer for years and i have regularly accepted long waiting times despite good food. Today after being an hour late, unable to contact the restaurant (because the manager “turned off the phones”) we were told next time we would get a “free ice cream”. By this point we were unsure if the order had even been accepted and were minutes away from considering an alternative restaurant. The manager disrespected me by not even offering a compensatory discount, stating he is “sick of people like us”. Will not be ordering from you again and will try very hard to deter future people from considering your business.

Pizza was cold and limp. it also hadn't been put in the box properly, it was spilling out of the sides and the slices were all jumbled up. The topping was hardly attached to the base. Very disappointing.

Minus stars if is possible... They accepted my order on Just eat I selected pay buy cash , was everything ok until the delivery time wich was passed and my order was still missing. I contacted the restaurant regarding my order and they say is buy cash paying, but sorry the driver didn't come for delivery. If will be the last restaurant on the world I didn't buy from there nothing. 👎👎👎

Popped In to get a pizza to share for lunch. Never been here before, the pizza was fab. A nice surprise.

The best pizza in the town and fast delivery !

It took an hour and 20 minutes to arrive and when it did the Chicken Tikka was dry and horrible. Don't bother. The only upside was the Pitta was too small for most of the chicken to actually fit in meaning that for one night I became a veggie. Think this might be me forever now. Cheers Lui you legend.

Food is nice but the delivery time is never honest. Got told it was on route. Rang bck 40 mins later and order still hadn't even been made. Not the first time either.

Food is fresh and delicious, but the car park is always full, so we have to find out another parking area at the back shop on the right from the Papa Lui Pizza

Food was delivered AN HOUR late and when it finally arrived it was dry and bland.

Worst kebab ever! Ordered chicken wings and who knows what was been sent to us!

Even though the staff is not really friendly, i used to buy regularly from them, until i saw their "special recipe" for fries was frozen fries picked from the floor and put for frying. Nice one gyus 😂 LE: i have just found out their hygiene rating is 3 stars...

Believe me in my country all those takeaway would be closed down!! I was also at the back of this place, this takeaway is clean, fresh nice food hot food:) and the delivery (pizza) was made from ordering in 5 minutes🙂💪💪💪 I live 1min next to them.

Ordered pizza with bbq Base and reminded them twice that I wanted bbq base, got home and still got it wrong, didn’t realise reading a ticket so hard....

Amazing pizza had pepperoni pizza for iftar bursting with flavours highly recommend

ordered a menu few days ago,the food came almost cold,late more than 30 minutes,I call and the guy was very rude on the phone..

Very Good Pizza with a very affordable price. The kitchen was also looking very clean.

1 hour 15 minutes and still waiting. Rang the restaurant twice to just be told its on way. Don't bother if you're hungry and want a quick delivery.

Nice Pizza, good value for money also 😁

Perfect delivery early time and very good eat

My all time fave pizza. Tried many others, they just don't come close. Never change!!

Ordered from here for the last time today! We actually really enjoy the food, however they can never get our order right! We waited near on 2 hours for delivery and yet again the order was wrong. We took the wrong items back, (which really defeated the point of having it delivered) they replaced with yet another wrong order. We always give places more than one chance as mistakes happen, but unfortunately this place seems to make mistakes constantly.

Rude staff and you fell very rushed but the food is great.

Delivery was over an hour late!! Food was hot still and huge portions, tasty also i thought

I ordered a JustEats from here at 23:20 and it said “estimated delivery 23:55.” They never delivered my food to me and closed up shop at midnight. I called many times and they didn’t pick up.... I want my food/ a FULL REFUND

Excellent Doner and Peri-Peri Wraps. Delivery always on time. Food delivered hot. Highly Recommended. Keep up the good work!

I have ordered some meals in last 2 weeks always fresh, hot, delicious and delivered before time.

2 hours and still waiting! Call 17.39 - will be there any second. 17.50 - will be ten minutes. 18.10 - will be there any second. 18.20 - I don't know where driver is, must be lost, I will call him. 18.26 still waiting. I can only imagine the food will be stone cold when it arrives. So angry!!!!!

I eat a lot of take away. Moved to bletchly and these pizzas are amazing.

Delivered very late, won't answer the phone, absolutely rubbish service. Wish had seen the reviews here before ordering. Will never order again.

Absolutely shocking. Would never use this place again, waited nearly an hour for the food, to be missing half the order, and cheese on the garlic bread despite being allergic. I could have died.

Delivery was super quick. Would highly recommend the pizzas, very nice!

CON MEN! DO NOT ORDER!!! . The food is terrible quality and always cold. They charge you multiple times for 1 order. I paid 36 pounds for 1 poor quality meal and some of the meal was missing! It says homemade when it isn't. They lie to you about waiting times and redelivery. And don't process refunds that they promise. AVOID THEM AT ALL COSTS!!!!!!!

Horrific! We pre-ordered pizzas in the afternoon for evening delivery through JustEat. It said on the app the order was confirmed. It got to half an hour after our delivery time so we tried to call the restaurant... busy tone was all we could get. They then changed the order status to delivered and refused to deliver our food or give us a refund. Luckily after being on hold for 45 minutes we spoke to someone in customer service with JustEat who agreed our money will be refunded. Will not be using them again.

Nearly 30 mins late, pizza was room temperature, chips soggy, food missing. After 1 slice each everyone left the table as they didn't like it total waste of money

Amazing Pizzas, my favourite is thin crust Tandoori chicken, Anchovies , mix pepper with onions and birds eye green chilly.

This shop has the best drinks selection in any chicken shop 🤤

Didnt expect to find a lot of international A Sodas here so that was a super pleasant surprise! Pizza was great, jalapeño poppers were just right.

The worst take away I have ever been in regarding cleanliness and health ,bare hands used to handle multiple types of food raw and cooked meats cross contamination generally dirty and dead insects everywhere filthy aprons worn ,you may eat it if you ordered it over the phone but you wouldn’t if you saw how they make it ,FACT.

Probaby the worst place i have ever eaten from ,watching the man make the kebabs for the phone orders was incredible you wouldnt eat it if you saw what they did to it,using bare hands to pick up about five different food items wiping them down his filthy apron in between picking them up,i had already paid for a kebab my daughter wanted and told her not to eat it afterwards incase she caught something from it !.Raw food mixed with cooked food ,just awful even the front of the shop has all dead insects stuck in its windows.why hasnt it been shut down yet ?disgusting.

Ordered food waiting one hour an half then my son didn’t get his sauces or drink had to keep calling them was told not long but waited another hour and half for them to bring a fresh one, very disappointed never order from them again

Absolutely dreadful place . Witnessed the staff picking up the salad with their fingers from the different containers to put into people's takeaways. Server made my kebab ,then started picking up the salad with his fingers instead of the tongs in the pot. Terrible hygiene practice . I confronted him and he just offered to make a different one rather than apologise. Salad was rotten. All went in the bin. Told my friend the next day what happened and he said they did the same when he was in there a week earlier and he binned his too. Witnessed them bringing cooked kebab meat out in plastic washing up bowls with no temperature control. Dreadful place ,now I know why it is a 1 star rated restaurant. Should be closed down

Great value be back next week just what contractors need

Great value and tasty pizzas. Peri peri nothing special...fried chicken salty. The service is 2/10 some rude people in there for sure.