Papa Johns Twydall in Medway

phoned twice to find out where my food was as said it had been delivered. got told I'd get a call back but no call. rude delivery driver too

Very poor not only late the food arrived cold had to re-heat the food to eat which is not the best

My food is not even here ? But the website is saying it’s been delivered

Had to ring the restaurant twice to check where food was as ot was late and the app wasnt giving any updates either . Food was then cold when it finally arrived

Delivered hot & on time - very tasty!

Food was 45 minutes late. I phone the restaurant when 15 minutes late was told the driver was on his way 30 minutes later driver turns up and was missing bottle of pepsi. Fair play to the driver giving me £3 out of his pocket probably his tip money. Food was warm at best I understand busy times but that is unacceptable for delivery time.

A little more expensive than others but very good and arrived earlier than expected but that's a bit of a bonus.

Well the delivery was late but this was the least of the issues as the pizza was cold, looked underwhelming and tasted of nothing. Even the dog was not interested in it. Did not know a pizza could be so tasteless and not sure where the Philly steak was on it…..very poor quality for the cost of the pizza

Though the order was late, I love my pizza. Was hot and fresh

Topping on pizza was uneven with bare patch’s and a little light

16 minutes late and cold. Very disappointing

Pizza was dry and cold and the paid for dips were missing, when raised with the delivery driver he shrugged his shoulders and rushed off.........,......................will not use again ever oh and just eat were worse than useless, no refund just a partial credit....,

I have ordered and just eat now says it has been delivered but no one has knocked at the door. I've looked outside but cannot see anyone and I've tried calling the store to ask what the situation and no one is picking up the phone.

Unfortunately, the bin enjoyed it. Cold and greasy. Not impressed

It was all cold and no apology for being late

Chased up via app and was given another delivery time which they did meet but meant I was eating an hour after everyone else who ordered from a different place.

Didn’t even get delivered to my address then the store wouldn’t answer the phone

Avoid! After 2 hrs of waiting nothing has arrived. After constantly trying to  call for 25 minutes with no answer i decided to give. What an absolute shambles, i wouldnt recommend using papa johns at all. Now for the fun of trying to get a refund

Never turned up. Another failed meal from just eat

Accepted my order at 18:20. When no delivery by 19:45 I tried ringing repeatedly. They don’t answer the phone. So I don’t know at this point of my food is even coming. At 20:00 I’m getting changed to drive down and get it. At 20:10 it eventually turns up with no notification from the store. Awful service. Do better.

They forgot to deliver the drink I ordered

it said it was here was not and wasnt on any door on a road.

Just down the road. Notice would have been nice

Had to come down as no one answered phone call and in the end had to come and pick it up. Coz of short staff

Will not be ordering from here again.

Tater tots were undercooked, marmite & cheese scrolls overcooked.

I ordered food to be delivered at 17.15, it arrived at 15.00! My son had cold pizza for tea after school! £18 I wished I’d kept!! Not happy

Foods fine as expected still hot. I received the wrong drink and it was late by 10 mins

Food was a little late but driver explained he got lost and apologised. Other than being a bit pricey food was really nice.

Food never turned up, money taken no refund. Said was delivered but wasn’t tried calling restaurant but no answer. £64 down the drain. Refund please!

The app did not update to say when our door was leaving restaurant. Had to call restaurant 4 times to chase it

food arrived perfect, tasty,5 stars thank you

Delivery time was not what was stated bad service this time

Paid extra for mushrooms on one of the pizzas (£1.70 extra!), and yet not a single mushroom. My daughter was really not happy at all. I don’t get how hard it is to read some instructions.

courier was very good food was once again done to perfection 5 stars allround thank you

As I ordered this to go to my self isolating family (children) I would have liked some confirmation of delivery!!! Why is this facility not available? However the boys loved their pizzas and it made their day!

I mistakenly said I would collect. When I called the restaurant they told me they’d deliver. Food was hot, tasty and good.

I mistakenly said I would collect. When I called the restaurant they told me they’d deliver. Food was hot, tasty and good.

Especially like the chicken pizza and potato side

Especially like the chicken pizza and potato side

Super fast very tasty and hot Will definitely use again Thank you 5*

Super fast very tasty and hot Will definitely use again Thank you 5*

Absolutely cracking pizza, arrived 20 minutes earlier than expected and piping hot. Will definitely be using papa John's in future.

Absolutely cracking pizza, arrived 20 minutes earlier than expected and piping hot. Will definitely be using papa John's in future.

Never had a problem foods always good ordering is easy

Never had a problem foods always good ordering is easy

The best pizza we have ever had.

The best pizza we have ever had.

It was easy to order polite service

It was easy to order polite service

Brilliant service. Lovely delivery person with a cheery nature and beautiful smile. Food was ace too

Brilliant service. Lovely delivery person with a cheery nature and beautiful smile. Food was ace too

Lovely hot pizza and lovely delivery man

Lovely hot pizza and lovely delivery man

Beautiful pizza, better than local competition

Beautiful pizza, better than local competition

Order was messed up and turned up 1 hour 15 mns late

Order was messed up and turned up 1 hour 15 mns late

Had to complain as food was cold and very poor quality - won’t use again

No problem at all can't fault anything

The food from here is brilliant. Today, however, our food was incredibly late due to the driver not reading the delivery instructions. I understand that because I live in a maisonette it can be confusing as to where to deliver, however my phone number was put on there for a reason so it should have been called. My boyfriend told me that the person he spoke to on the phone was less than helpful with communicating where our order was so our food ended up being 45 minutes late. This is a real shame as I love papa johns.

Excellent food unlike other pizza places not salty or oily. Excellent delivery driver too.

Food was delivered on time and packaged well. The cookie pizza and brownie were very sweet so would only order if you have a sweet tooth but they were both really nice :)

Really delicious. Vegan sausage yay!!!

Food was great, lovely and hot, drink was nice and cold. Delivery driver was pleasant and friendly. Top marks!

So disappointed with the chocolate cookie. I’ve ordered this several times & we all enjoy it. However today it was only a fraction of the usual depth & really greasy! Not pleasant, we didn’t finish it. Not sure what went wrong but it would be good if you check the food before it does out. This was a waste of money.

Went in Friday night 10 mins and the pizza was ready got to my friends house 5 mins later pizza was superb the service polite and prompt

Correct order and food was hot and nice 😋

Great food as always, delivered nice and hot. New Cinnamon rolls are lovely too

Arrived late and then they asked for cash even though I'd paid online. They checked and I finally got the delicious pizza.

Lovely grub delivered hot and ahead of time! Thanks!

Fabulous Pizza, the best one i have ever tasted.

Bbq chicken wings were amazing

Food was really nice I had the marmite stuffed crust I won’t have this next time as it didn’t taste like marmite as it was a burnt flavour. But all rest was good x

Order never came ! Advised to cancel and will not be ordering from here again. Was lied to by call operative... was told 5 mins away and then called again 20 mins later and there was no order ! Disgusting service !!!

Always a great experience with these guys. Once again they were early, the driver was really friendly and the food was delicious. Great stuff

Food was yummy, piping hot and delivered well ahead of time

Food came warm and the delivery driver was polite

As the food arrived, there was a leaflet that advertised a deal for a large pizza and two sides for £18.99 on the top of the pizza box. We ordered a large pizza and two sides through JustEat and the cost of the meal was £28.47... Called up Papa Johns and they refused to take responsibility and ended the call, average pizza, worse service.

Great experience and quicker delivery than stated would deffo recommend for excellent pizza

The BEST pizza out there!! HIGHLY recommended. Keep up the good work, guys!!! :) :)

Delivered over an hour early, pizza was very tough and seemed to be the same pizzas delivered a second time round. Will not use Papa Johns again.

Fantastic - My Dad & I thoroughly enjoyed the pizza!!

Fantastic all round service! Very tasty pizza - highly recommended!

Food was OK but was an hour late. Not ideal if you have young children waiting to be fed. delivery driver seemed a nice guy though. Maybe they were very busy. nevertheless, I would not use again.

Late, cold, expensive and misleading. Called the store and basically got told. If I don’t like it, order elsewhere. Never order from there again.

Food ordered from here is always far nicer than Dominoes or Pizza Hut.. but it is pricey. The food is always delicious, delivered early or on time and always piping hot. The delivery drivers are very courteous too. The cheese sticks topped with bacon were not as expected though, it was just another cheese pizza with bacon on top? Wouldn't of ordered it if I knew that.

Everything was amazing and only thing piri piri chicken poppers need more spicy stuff because i when i was eating never felt a spicy :)) but i will come back :)) and delivery driver was friendly as well

Ordered at 7pm, food was with me by 7:35pm when deliver time stated it wouldn't be with me until 8pm so was well impressed. Food was amazing, best I've had in such a long time and was so hot and fresh! Fresh, hot food delivered early at a good price. What more could you ask for?

food was lovely nice & hot. totally reccommend

I ordered 2 for tuesdays and only got one pizza

Amazing service - again! Food was delivered earlier than expected, was piping hot and really tasty! Thanks again Papa John’s!

First time buyer, very impressed! Definitely a premium service but worth every penny.

Buy one get one free Tuesday, one turned up, when contacted Rainham branch was told still should have ordered two, take it up with just eat, maybe my mistake, but, shoddy attitude, didn't even attempt to rectify situation!

Really good service nice piping hot pizza!

Really good service nice piping hot pizza!

what a thoroughly pleasant delivery driver

what a thoroughly pleasant delivery driver

very fast service and good quality food

very fast service and good quality food