Papa John's Pizza in Cheshire East

Have not delivered order 2hrs later and won’t pick up phone

Regularly impressed with the food and the friendly service. Always have good deals on rotation on their website too.

Absolutely superb , the pizzas are very tasty and the staff are really friendly too. Had a takeout large veggie pizza a couple of times recently. Wouldn't go anywhere else. By far they are the best at Papa Johns in Macc

Called in last night and they had cleaned up and were closing. They kindly got everything out and made us a couple of pizzas and then cleaned up again. Really good of them. Pizzas were good too!

A complete rip off and not very nice at all......please completely avoid this place! Totally rip off pizza. Avoid, avoid, avoid!

So with a little trepidation given their past performance we ordered from Papa John's tonight. Wow, what a turnaround. Arrived really quick, food nice and hot, pizza absolutely delicious. Brilliant work.

Had takeaway twice from here. Excellent food; pizzas and chicken wings. V good communication from restaurant.

Fresh and delicious pizza. Made quickly and lots of promo deals.

I was so impressed with the service and the atmosphere. The staff here is very nice and polite towards the customers.

Papa johns does amazing high quality pieces for a low price in comparison to other places in the area I ordered a medium cheese and tomato pizza and it was amazing, highly recommend

PJ pizzas are a delight to have, I had an amazing experience with their service. The pizzas are so yummy. Do try and taste yourself.

Friendly staff who told us to switch to a better to deal to really maximise our PJs experience

Since the reopening we have not been let down with the quality of the food. Definitely a 5 star

Very polite staff, pizza was very good, overall very satisfied

Great food! Lovely staff and banging pizza as always!

Papa johns in Macclesfield is brilliant! Amazing staff and great vibes, would definitely recommend!

Great service and great food! 7.99 for a medium pizza

great garlic stick for 99p if u leave a review

Very nice and quality pizza with good service and quick delivery.

Lovely service guys were very kind and helpful

Tried pizza as per friend recommendation , good taste Customer friendly service

Amazing place for pizza, staff very friendly and helpful always fresh pizza

Supposedly under new ownership. Still the same old unfortunately, I chose to eat in in the week and whilst the pizza was absolutely spot on the staff are so rude and incompetent it just puts people off coming. There was only 1 member of staff on when I attended. If you order for delivery, expect it to arrive 2 hours later stone cold. And if you have a problem with it the store will not answer the phone.

Customer friendly service and excellent value for money . xxx

Order was wrong. Was offered a replacement with a 10 min wait. 40 mins and 3 calls later I gave up and went to sleep hungry. Absolute rubbish

Order was wrong. Was offered a replacement with a 10 min wait. 40 mins and 3 calls later I gave up and went to sleep hungry. Absolute rubbish

Great tasting food and super fast preparation, best pizza in Macclesfield

Staff very nice, and the pizza freshly made.

Nice & quick service and helpful

i love papa john pizza because they have vegetarian option

i would like to garlic stick and extra thin pizza i love it because lots of cheese and topping on pizza very nice taste .

The place seems clean and tidy staff were also pleasant

Very quick delivery, Fresh and tasty

They have great service, the food and the deals are amazing

Bombay spice is a good one to try.

Loving the 7.99 deal definitely worth the money and the staff here is amazing

Good food great food good service by lovepreet Singh

Tried papa johns before but this pizza was made meticulously. It looked good and it tasted good! The customer service was outstanding. Thank you everyone

i recommend to all of you try thin pizza very nice amazing taste but they don’t have coke original drink i buy from outside shop .very nice staff here all staff are very friendly. i will visit again .

Good food and great customer service, staff were very nice and polite

Quality food and polite staff, best offers over products and excellent service😊

Very clean, nice food and great customer service by Navprit! Highly recommended!

Great deals on right now, the kids love it so I can’t complain. Jordan was helpful at the till. Friendly workers and the place is clean.

Staff are extremely friendly and food really nice

Delicious pizza and best cookies. The delivery was quick than expected.The driver was polite and respectful. Definitely we will be back again. Highly recommended 🍕🍕🍕🍪🍪🍪🍪

Pizza was very tasty and was delivered very quickly. Great service! Would definitely recommend!

Papa John's pizzas are absolutely delicious! The crust is perfectly crisp and fluffy, and the toppings are always fresh and generous. Each bite is full of flavor, especially with their amazing garlic dipping sauce. The cheese is melted perfectly, and the pizza always arrives hot and fresh. Their quick and friendly service makes the experience even better. Highly recommended!

Good food nice staf Goood all things

Ordered a pizza before 7pm on a Friday night, 2 hours and 6 unanswered phone calls later we gave up and assumed we weren’t going to get our food. The pizza never arrived but have still been charged. Don’t bother ordering from here.

Great pizza and fast delivery, will definitely be ordering again.

To be frank, this establishment may have received some unfavorable reviews, but I must say the pizza here is surprisingly delicious. They primarily serve thick-crust pizza as their standard option, which doesn't quite measure up to a great pizza in my opinion. I'd suggest trying their thin-crust pizza instead. You won't have to endure lengthy waits due to the negative reviews.

Good if you collect! Don't bother with delivery

We ordered last night, at 10pm, at 10:56 we received an email advising there was a problem with the order and to contact the store. Of course nobody answered our calls at that time as the store was due to close. So now we have been charged and received no food! Absolutely disgusting.

Ordered it didn’t arrive at all. Had to get food else where

food didn’t arrive. Was told it had been delivered but it hadn’t. Asked the guy to resend the order and call me back but he didn’t. Kept hanging the phone up when I tried to contact afterwards.

Worst place in Macclesfield, just bunch off lazy kids waiting 2h for food which didn’t show up after 3rd phone call they try to sold story that one off drivers got broken car… absolutely joke…. They are disgrace for Macclesfield!!! Avoid them and not order from here!!! Pure Joke!!!

Paid £20 for one margarita pizza for it to take 2 hours, marked as delivered when it hadn’t even left the restaurant when it did arrive was undercooked. Do better.

Absolutely atrocious, an hour late, cold and the pizza was completely wrong,I ring to complain and they call me a liar and threaten me,DO NOT EAT FROM HERE

Ordered from here a couple of times and both were a disaster. Waiting over 2 hours for delivery, no one cares on the other side of the phone, kept being palmed off and told that the driver will be 5 minutes, every time I rang. Food came cold. I would avoid.

DO YOURSELF A FAVOUR AND DO NOT ORDER FOOD FROM HERE. THESE CROOKS DON’T DESERVE YOUR HARD EARNED CASH. THEY DO NOT CARE ABOUT THE CUSTOMER. My food was delivered an hour after the app said it had been delivered. The food was literally stone cold, and inedible. The reason for ordering was for the ice cream and that was missed from the order. The driver said he would return in 10 minutes but never did. I will be instructing my bank to get the money back as all the food went in the bin. THE WORST FOOD DELIVERY I HAVE HAD IN ALL MY LIFE.

still waiting for my food ordered at 11.40 it’s 14:10

Never got my food don’t bother ordering from this place.

Pathetic service. Got order after 2hr.

Awful service accept deliveries even when they’re not open. Dont cancel on deliveroo show it shows there’s going to be a delivery. It’s 10.45pm I ordered at 6.40pm and only now did it just say delivered which is a lie. Don’t order from here. They should be shutdown. I’m still awaiting a refund. The restaurant has gone awol.

As everyone else has said, the service here is terrible, as with others my order was marked out for delivery but still hadn't arrived over an hour later. Phoned the shop 3 times, each time I was told the driver was "moments away" he wasn't. When it eventually turned up, the driver had driven with my order to Bollington and back even though my house is 2 minutes from the shop in Macclesfield. Never again.

Delivered late, nearly cold, lack of toppings, not ordering again, very disappointed 24/2/23

Ordered a XXL pizza on the Pappa John's website for delivery. All OK with this and attractive 'deals'. I also ordered a bottle of Diet Pepsi. Things went downhill from there... ...Pappa John's website has a facility to track your order which I thought was useful. Unfortunately it is not accurate, as it stated my pizza had been delivered and advised me to 'Enjoy'... ....only the pizza didn't arrive for another 20 minutes. The driver was pleasant enough when he got the order out of the boot of his car. I got handled full fat Pepsi and when I said I ordered Diet, he said they were out of stock, so basically 'tough' The pizza could only be politely described as absolutely atrocious. It was cold, the crusts was 1.5 inches wide and the toppings (which I paid extra for!!!) were very, very sparse. I would say they were trying to use the same amount of toppings for a small or medium pizza for an XXL to save costs. It was made even more appetising that the chilled Pepsi had been put on top so what little cheese there was, was then stuck to the lid of the box! Probably why it was cold too! Taste was not great and certainly not the usual Pappa John standard. Don't waste your money or think you are getting a good deal because you aren't! Absolute rubbish! If I could give it a zero rating for everything, I would!

Don’t even know where to start with this nightmare place, waited 2 hours for a margarita pizza and a chicken wrap. It said on the app that the pizza had been delivered to my address way before it even left the shop, I’ve also read in other reviews the same happened to them so maybe management need to have a look into this as the staff are clearly lying that the food is delivered when they haven’t even sent it out, after ringing several times I finally decided to drive to the shop to be met with the delivery driver outside on my road looking extremely puzzled although my address really isn’t difficult to find. He then proceeds to dump his bag containing the order on top of my car bonnet and starts to empty the food onto my car. I then tell him to take the bag off my car and he just looked at me like I was speaking another language. I’m not sure if these workers in this restaurant even understand basic English but I’m not sure they should be working here if not as now we have several issues due to the language barrier, as expected due to all the other complications the food delivered wasn’t even the correct order and when I rang to tell them this they couldn’t even understand that and we spent around 30 minutes on the phone listening to complete gibberish so in the end we had to stick with the wrong order as the workers couldn’t understand us to get this resolved and quite frankly would of wasted away if I had to wait another 2 hours. Not sure what’s going on with this restaurant but I would suggest new staff as this seems to be the biggest problem.

The food us amazing staff is very friendly good timing's

One Star as I am Unable to give lower. Ordered a pizza on a Thursday eve at 8:15pm, rang at 9:05pm to be told it was leaving in next 5 mins even though app had said delivered 20 Mins previously. Still sat here at 10pm with no Pizza and yet they have taken my money!! Rang over 20 Times and no reply an d still no food! Avoid at all Costs!!!!

Just had my first philly cheesesteak Papadias.. It was fantastic. Will be my new go to 😍

I’ve been waiting 2 hours for my pizza now! This is shocking. I’ve called 4 times to be told the same exact thing! I’m not even sure my food will even turn up.

Very good food ...stafff is very friendly

Good website , very easy to place orders and great value for money deals

Tracker updated to "delivered" when it hadn't left the shop, after 20 mins needed to call to check. Ordered and paid for a bottle of soft drink which wasn't delivered. Flagged with driver who didn't care and never bothered to say sorry or bring us what we paid for. Getting a takeaway shouldn't be as difficult as it from here. And it isn't the first time.. but it is the last.

Order 2 hours late still hasn’t turned up… they don’t pick up the phone. Honestly just wouldn’t bother go somewhere else you will get your food faster (you will actually get your food). For a franchise you would expect a more reliable service. I live 5 mins from the restaurant, it’s confusing how delivery can be so poor.

After waiting 1 1/2 hours I finally received my cold pizza. Not great

Very friendly staff, professional and attentive to the details of every order. The food was very good and delicious. Very clean premises. The staff was very professional and friendly. Very happy with everything.

Ordered soon as it hit the late delivery time it said enjoy food and no one had arrived. Shocking when rung no one answer as it was closed

Food is good but the service is dreadful. Lucky to receive an order within an hour, record has been about 2hr40 mins. Also not unusual not to be able to fulfil order as requested.

Absolutely awful. The three cheese garlic bread didn’t have a sniff of cheese on if. The only thing it it was drenched in was margarine. The fold over pizza thing was such a let down. Again dripping in oil and grease. I will not be ordering again it’s really wasn’t good at all.

Not sure who the new owners are but the food is terrible. Waited 1hour 15mins for a pizza that was stone cold bit of a joke for the price you pay. Tried to complain but owner wasn't arsed. Go to pizzaz few doors up always spot on there

I collected a pizza here last week the guy in store was rude and I arrived when the app said the pizza was ready. On arrival the guy told me it would be 15 mins more which made me late back to work. I told him this and he didnt seem bothered. I complianed to their head office and got sent a voucher for a free large pizza. Roll forward to tonight when i used the voucher and about 40 mins after i placed the order i get a call from the same rude guy asking for money to deliver the pizza wanting cash! I wont go back here even if I was paid to go back.

Just watched a whole film and pizza still hasn't arrived.

But disappointed tonight…ordered a pizza costing £19…the pizza arrived within an acceptable time span…however the pizza was tepid…not hot at all…some of the topping was source too…a lot of money, bit disappointing really!

Absolutely god-awful, food cold when eventually arrived, had two haircuts in the time waiting it took that long! Used to be really good but has plummeted in quality and customer service would be non league if in football terms. May as well shut up shop now and use the premises to house the homeless over winter, at least it would benefit society instead of being a black hole of lies that you receive from the non description voice on the papa John's phone line who plucks numbers out of thin air when deciding on when the food is arriving, better chance of winning the euro millions! This is the second time I have questioned my sanity in reordering from this debacle of an organisation. Shame on you. Definitely give up the day job.

Ordered on their website from the Macclesfield store and followed the 'tracker', when it showed that our order had been delivered and we hadn't received it after 10 minutes, I called the restaurant to be told that my order had gone with the driver to Stockport - the restaurant and our home is in Macclesfield and there are two Pappa John stores in, or nearer to Stockport?? - I was told our order will be with us in half an hour. I called them back 50 minutes later to be told that our order would be 'some time more'. After waiting an hour and a half I felt this was unacceptable, the person I spoke to agreed. I cancelled the order and asked for a refund to be told this would take three days - they take your money in an instant but take three days to give it back to you - Totally unacceptable. I ordered from another local (non-chain) restaurant and they had my order with me within 30 mins!!

Ordered on their website from the Macclesfield store and followed the 'tracker', when it showed that our order had been delivered and we hadn't received it after 10 minutes, I called the restaurant to be told that my order had gone with the driver to Stockport - the restaurant and our home is in Macclesfield and there are two Pappa John stores in, or nearer to Stockport?? - I was told our order will be with us in half an hour. I called them back 50 minutes later to be told that our order would be 'some time more'. After waiting an hour and a half I felt this was unacceptable, the person I spoke to agreed. I cancelled the order and asked for a refund to be told this would take three days - they take your money in an instant but take three days to give it back to your - these people are con men and thieves. I ordered from another local (non-chain) restaurant, they had my order with me within 30 mins!!

Great pizza - delivery was really bad at 1 hour 45 mins. I'll not be using them again

Horrendous, ordered a pizza for the children with an estimated delivery time of 20 to 30 minutes. Actually took nearly 2 hours. Pizzas cold. Whatever happened to fast food because this certainly isn't. I will never use again. Awful. Ps they also got the order wrong!

The pizza when it eventually arrives is lovely, but waiting 2 hours for it to arrive is not! The app said that it had been delivered 1 and a half hours before it actually had. Delivery guy was nice.

Updated from 3 star to 2 after today's order. I stupidly thought they may have sorted out their act (been a while since I last came here but a lot of others don't offer much choice for dairy free other than Vegan so figured I would try again). Left things off order again!! Told to wait 20mins and then 10mins when called again! It was well over an hour before they delivered the bits they missed off - by which time pizzas were cold. Seriously poor form! They did bring extra bits including a pizza as an apology but it's still not great when that has happened many times over already (in total we're on five errors now!). Such a shame as it was great once. For apology I would give the effort a 4 as we didn't even demand anything but the things we paid for, but the damage has been done already when you add this experience to all the others! It is this effort that boosts them to a two instead of the one I believe they deserve overall. Old three star review: Always leave bits off order (like additional sauces) and today found my order delivered to the wrong house even though my number was clearly on the boxes (as well as missing a dip as per usual). Good job I have honest neighbours who brought it over straight away. Pizza okay but getting fed up with mistakes as seems to be a thing (not the one off I had hoped it was).

Came exactly on time as the person said. Great pizza. And great chicken strips. Love this place

Disappointed the displayed menu prices are not correct, otherwise I enjoyed the pepperoni pizza.

I am very disappointed in the product I have been served. The pizza was almost tasteless, with thin crust which I did not order and loads of grease, overall not worth the money and I will not be ordering again.

Piping hot and really fresh, tasty and great value. Beats any other pizza places in Macclesfield by miles. Chicken wings were especially excellent, highly recommended!

Very good service and great hot and fresh pizzas! I recommend with both hands! I love Papa John's ❤❤❤

Over 90 mins for pizza delivery. Will never order from them again as this has now happened twice.

One hour later I'm still waiting for my pizza. They don't even answer the phone when you try to track down your order. Do not order. I'm not even sure my pizza will arrive, if it does will most likely be cold. Stay away.

Over 30 minutes late after ringing x 2 and told was on way. Lack of pepperoni, cold, used to rate them but won't be ordering again, disappointed. Lost our custom