Pam Pam in Southampton

Not even open!!!!! Booked a bottomless brunch, paid a deposit only to find it locked up and closed when we arrived for our booking, called the number on the website, no idea why it's not open and not even an apology. Absolutely disgusting treatment!!!!

Was very disappointed with the service here and wished I had taken the reviews I’d read into account before attempting to come here for a special occasion. We were excited to come here for my moms birthday for an afternoon tea. The space is lovely and decorated beautifully and the food from what we saw on the tables looked incredible. My sister phoned to book for my moms birthday, she was told to come at 2pm and that there would be a table for us so that’s what we did. When we arrived one of the waiters said, very rushed, they have no space and the kitchen is closing soon, so we explained what was said on the phone and he said well he wasn’t the one who answered and I asked why we were told that and he said ‘I don’t know’ and then turned around and ignored us, I then walked to the front of the tea room as I wanted to talk to another member of staff or the lady my sister had talked to, and the waitress just looked at me and turned away so I decided to leave as this made me feel very uncomfortable. We left and I rang up and asked about what happened and the lady who answered seemed to get a bit shirty and adamant she told my sister on the phone that she explained that they were fully booked and was unlikely we’d get a table and people have to book 3-4 weeks in advance. However we were not told this on the phone and if we had known this would we have paid to get a taxi to have a special meal on my moms birthday knowing it was fully booked and we wouldn’t likely get a table? No. She did tell me they had space for the next day, Sunday however at this point I had no hope our experience here would be special based on how we were talked to, and if she had truthfully said this on the phone to my sister we would of course have booked for Sunday. Thankfully the day was saved as we went around the corner to muse which was lovely and then to The Pig in the wall for drinks where they went above and beyond for us and even gave my mom a gift so my faith in good service was restored. I wouldn’t recommend booking here for a special occasion.

Fue una buena cena, pero a pesar de que la mayoría de los criterios eran buenos, el tamaño de la porción era extremadamente pequeño y, en consecuencia, hizo que la comida tuviera una buena relación calidad-precio. Por ejemplo, mi primer plato de Champiñones con Ajo se compone de 6 de ellos, lo que hace que sea aproximadamente 1 un champiñón, Mi plato principal de salmón fue bueno, pero nuevamente fue una pieza muy pequeña acompañada de no mucho más.

What an incredible experience this evening, the food and service was out of this world. The lamb saddle was extremely delicious. Thank you to all the wonderful staff

This place is fantastic. The latte is the most delicious drink I think I’ve ever had and food was great too. Don’t miss the Hoxton buns either! 100% recommend ❤️