Costa Coffee in Southampton

there were 2 orders one I gave back to driver as the was a glitch in the order it was a mistake but cos he asked for both codes they won't refund one of the order the driver took back this is a scrap service will not use again nor would I recommend this service

Great place, Eve and Agger are very nice and genuine lady's and very welcoming. Always saying hi without missing a beat.

As is usually the case the service from Costa staff at the store was great.

The 3 ladies/girls that work in this branch are SUPER EFFICIENT friendly, and welcoming, they are a credit to Costa 🍩🍰👍🏽👍🏽👍🏽👍🏽👍🏽

Always good service and staff always curtiouse

We have been regulars at Costa in Shirley for two years we don't go anywhere else for a drink the staff are friendly and polite and being regulars they know what your usual drinks order is we go to Costa six days a week if we can and you get to know other customers who are regulars as well who speak to you also and there is always a good vibe in Costa would recommend to anyone

What sets this Costa Coffee shop apart is the extraordinary people working here! Chloe is by far the fastest barista I've ever seen, but she's also very efficient and organised, and, incredibly, she also finds time to be attentive to customers and always with a big smile on her face. I must also highlight another excellent worker there - Agnieszka - who is the very definition of politeness and great customer service. These two ladies should get a big bonus and a raise from Costa, or else they would be better off setting their own company - I know I'll be their regular customer

Now allowing all dogs in which is a shame as was only coffee shop left that didn't. The sign on the door saying dogs must be under control not on seats etc is ignored and staff too busy to enforce and will not risk upsetting regulars. Having seen pampered pooch strapped to chest in like baby carrier licking the counter and sniffing round the biscuits indulged by staff who were cooing over it I'm left with no choice but to vote with feet and do without my coffee

Your typical little Costa. The atmosphere is as you’d expect, it’s pretty chilled. The menu is the standard Costa, so no really surprised and okay valve for money. The staff in there are great though, no long queues and the place is always tidy

This is a fairly standard costa coffee shop. The staff are very polite and welcoming. They served me quickly and got the order right. Finding seating can be difficult as they fill up at busy times.

the driver was very rude and wouldn't give the order to my partner when I came to the door was rudely asking if the order was mine and obviously it was

I was getting a really homosexual vibe from this place not the kind of environment I'm used to but I just got my coffee and left but everyone looked like they were having a great time

Nice staff, not a big Costa and the toilet was out of service but otherwise coffee was nice.

Always so friendly and helpful. They always make sure your happy with your order and are happy to make a baby cup for my godsons

Me and my mum always go to this Costa they serve nice drinks and lovely food

best customer service highly recommend lovely staff

A lovely little Costa coffee- very popular had to wait for a vacant table. The staff are very friendly

Such lovely and friendly staff!

My food didn’t arrive said it’s been delivered

Not ordering any more so many times courier not able to find my address,drives me nuts!!

A tragically tired little Costa. Go down the road to coffee one

I'm very unhappy had to pour coffees away and wasn't the right coffees also I got a bacon bap instead of what I ordered which was a breakfast wrap!

Nice place to meet friends. Staff helpful and friendly.

Driver was fab too as somehow my regular details were missed off ie house number

Arrives hot and well packed - great service

It sells coffee.... the staff were really genuine and nice, not 'false'

Perche dopo aver assaggiato buon coffe che ti ripidii per il resto della giornata.

Great staff, coffee not so much

Order accurate and delivered on time, very polite.

Sempre bem atendido. Nada de excepcional. Ambiente bom, limpo, mas banheiro deixou a desejar.

Didn’t receive my order 😡 orders to a completely different address

Another Costa take looks like it hasn't been updated since the 1980's. Drab interior and compared to the food you get in Café Nero, Starbucks, Pret or any of the independents it's just pretty bland. The coffee is neither good or bad but I really don't know how Costa is still going.

The building is small and customers are a little on top of each other, which I don't like at all, especially when they are constantly coughing without coughing into their arm, or a tissue but openly all over the area they are occupying. When we arrived we had to walk in through a smell of cigarettes from people on tables just outside the entrance. The staff were all absolutely fabulous, helpful, friendly, knowledgeable, unfortunately the toilets were not great, the accessible toilet had what I would like to think was water all over the floor, there is a table literally outside the toilet door, where people are sat eating and drinking, which is a hygiene nightmare, and the smell from the toilets is a very musty, damp, old building kind of smell alongside obvious toilet kind of smells, not ideal at all, and I believe there should not be a table right outside the door. The staff were great 5/5, the building 3/5 for accessibility, the toilets 2/5 for accessibility, 0/5 for cleanliness & if I could give -5 for having a table right outside the door, literally opposite the toilet itself, should be moved immediately.

Great as always! Food piping hot, drink well packaged.

Stopped in here which l rarely do to kill time before an appointment. Lovely chap serving. Nice hot chocolate.

It’s the assigning drivers part once order in it takes an hour before being assigned! My coffee is cold again

I ordered this before 8:30am the time kept being pushed so in the end delivered at 9:45 coffee cold !! I did attempt to cancel everytime the order delivery time getting pushed further and further

There is not a single member of staff here that isn't helpful or cheerful. Best Costa in Southampton by a long chalk.

I believe there to be a VERY HIGH risk of Hampshire Police fabricating evidence. As explained before, my phone has not been in my possession as I left it with St. James food bank to charge. When I collected it at 3pm, the phone was on. My battery was at 87% so I turned it off to see if it automatically turns back on at 100%, and it doesn't.

Well packaged, piping hot. Food was delicious!

The coffee was cold, the Diet Coke warm and they sent the wrong food

Very happy staff. The toilets need attending. A bit of checking.

Cold food and coffee Kept saying waiting to assign a driver if that is the case they should do fresh drinks food

Decent coffee , nice place to chill

My coffee and toastie were both cold

Went in with my assistance dog and wasn’t challenged at all, the woman asked then accepted she was a working assistance dog and left us be.

The best flat white and chai latte I ever had, the staff is very good and makes us feel welcome. New brunette supervisor works very well. It was a really nice experience to be there.

As expected, good. Staff excellent

Great little Costa. Great staff very efficient and friendly. The store is quite noisy due to hard furniture and walls so not necessarily good for peace and quiet!

No delivery received no contact from driver or restaurant so really really poor service all round

My local. lovely friendly staff! The best coffee in Shirley.

This is one of my favourite places for coffee. The staff are friendly and have friendly banter with the customers and their colleagues.

Great! Will 100% order again. Food was piping hot, drink well packaged so it didn’t leak. Fast delivery! Roast chicken & bacon sandwich was absolutely delicious 🤤

Lids were open and split everywhere so no drink

The best coffee house in Southampton. The staff are friendly and makes you feel welcome!!

The soya latte I asked for tasted suspiciously like coconut and the breakfast sandwich was still cold after it was heated

I asked for a croissant and a coffee latte, my review is about the croissant, it was the day before. Other coffee shops through the old products and the next day sell the proper/fresh ones. If Costa wants to earn money this is the way.

It’s a Costa so the coffee is what you expect “Great” the is super tasteful the staff are great

What a lovely clean, tidy Costa - and a very friendly team, especially a young man with gingery blonde short hair serving. He gave me a genuinely warm welcome and went above and beyond - even in a quiet moment going around checking everything was ok with customers. It's rare to find such attentive customer service these days. Well done!

Nice coffee ☕️ very business like....

my order was missing a caramel latte, i only recived one bag with 1 latte and a hot chocolate, this is my first time using costa delivery and i am disappointed with my incomplete order.

No voucher to scan for reward points for free drink?

Hot, no spillage, quick delivery. Perfect!

Really friendly, polite and as a disabled person helpful and understanding, unfortunately for me and my wallet as the people that work there are so nice I have become a regular! With a new manager sometimes the level of service can drop, but what can I say, still getting excellent service. They even know what my regular order is, so sometimes they are getting my order ready before I get to the till.

The staff like to hand out free drinks and heavily reduced drinks but charge everyone else extortionate prices. Me and my sister prefer Starbucks anyway

Came into this Costa with my partner. The staff where incredibly rude. We had our drinks slammed down and not spoken to very unprofessional. They also tried looking over my partners shoulder to see what he was doing on his phone. I wouldn't recommend this Costa to anyone!!

Awful experience, terrible customer service.

Very good place .very friendly helpful staff .kept clean and tidy X

Costa coffee you know what you are getting it's an ok place to stop and get a drink. Reasonably priced.

Great atmosphere, good coffee, and brilliant staff! Thank you Marta, you are amazing, always serving with a smile 😉

Same as ever the coffee is very good had a sandwich which was ok.

Always great and friendly service

Had a lovely coffee(Flat white) Service good.The problem I had today was the very loud music coming from the store.First time I have experienced this in Costa and it ruins my coffees drinking experience. Why the loud music Costa? Is it's purpose to drive you out of the store ASAP?

Nice people working there. Fast service and Costa uality. What else can i say!

(COSTA COFFEE) LOCATED AT THE JUNCTION OF CHURCH STREET AND SHIRLEY HIGH STREET. THE COFFEE IS GREAT! THE LARGE CUPS ARE "MASSIVE" THE STAFF ARE POLITE

We called in En route, and it was lovely, exactly what you expect from a franchise type place. Friendly staff, clean areas and comfort.

Abit annoyed at what we received of our order . Something small but thats not the point

Great service, friendly staff and most importantly great coffee

Best place to have a coffee in Shirley

Tried their extra smooth Latte, nice! Always prefer Costa coffee over the other Chain brand

Nice location and ambient, friendly staff

Nice coffee, what more do you want.

Situated in the busy Shirley High Street, this coffee shop was a welcome place to get great quality coffee. The servers were friendly and efficient and we exchanged pleasantries over my order. Everything was as expected from well-known national chain of coffee shops.

Good tea, excellent lemon drizzle cake.

Way too expensive but that wasn't the problem there were no seats. And when some opened up they didn't clean them also it took 10 minutes to cook a toasties and get a drink

We stopped here for cups of coffee to take with us and noted that it is similar to their stores that we se all over Europe.

Good place to get a hot 🔥 drink

A good place to meet friends and even work. The staff are efficient and you don't have to wait too long. The drinks are good quality and there are cakes and snacks. You can chat easily as it's not too noisy. I like this Costa. Tip there are one or two quieter tables for working towards the back but they are near the toilets. I've got an hour's work done here before as the wifi is usually pretty good.

Excellent as ever staff very friendly.

I walked into Costa today for a much needed drink and snack. They were very busy so I decided to join the queue with my tiny little teacup dog in my arms. She's so well behaved and no bother, when it was almost my turn the assistant made a point of telling me NO DOGS and looked at me like I had a weapon on me!! I'm disgusted, too many inconsistencies within different branches of Costa. No signage on the doors either. I was on my own and there was NO WAY I was leaving my little girl outside on her own! Considering 1 in 4 of us own a dog in the UK, these companies need to think about relaxing their policies on dogs or at least have a blanket ban so it's clear. So come on Costa, shape up

Good coffee. Friendly staff. Clean premises

I took my Girls to Shirley High Street Costa coffee the lady at the counter was very rude not a small at all just throwing up the hot chocolates To you like it was free fro. Her! When I paid £10 and she changed £1.50 extra for cream There was 15 minutes more to close the shop but as we sat down she rudely ask us to leave So disappointed as though we could relax a bit but not worth at all just spent money will never go there again so so rude lady don't think she should be doing customer service at all!

Didn't actually go in. Walked past on my way to CEX but Google seems to be tracking me and messed up on this occasion. I have nothing against Costa, I'm sure they serve lovely beverages. But I didn't go in so don't base your visit on my review because its pointless. Cheers.

The staff looked rather unhappy and miserable despite it being a quiet Sunday afternoon. That reflected in the way they took the order, served it and indeed affected the consistent quality that we expect from Costa. There are many lovely local cafés around here and I don't think this branch will be making my coffee ever again.

Nice afternoon coffee before the school run!

The place is OK if you like that kind of stuff

Pleasant people and kept clean.

Lovely, smiley, happy, helpful staff as always. Great coffee. 😊

Fast and efficient service can't fault the staff

Highly recommend going here, staff are amazing very friendly on arrival.