Coffee#1 Shirley in Southampton

Good sticky Toffee Latte. Nice brown toast with butter

Lovely food and drink. But do *not* order from here for delivery. They will accept your order when they have completely run out of the food you ordered, then it will be delivered with no food at all and a little note saying 'oops sorry no food for u lol'. Yes it's a free drink coupon but a) I now have no lunch and b) I don't want a free drink I want my lunch. If you don't have the food then don't accept the order! If you had just declined the order instead I would have found alternative lunch. But now I have no lunch and 30 minutes has passed. This is not a one-off, it happens about 2 in 3 times I order from this place. So I have given up and will no longer be ordering from them.

Excellent Coffee Shop! Great Atmosphere And Staff Were So Helpful, Couldn’t Ask For A Better Place To Relax, Love The Toasties Aswell! 5 Stars All Round 👏🏻👏🏻

Nice coffee and cake with my girls and grandkids. Spacious shop for push chairs.

I regularly visit Costa and Nero but this place has the best tasting Americano out of all of them. It is a big place so there is usually room to sit and the ambience is perfect for getting some work done. Def my favourite coffee place.

Great coffee , great service, great atmosphere 👍 👌 😀

Nice relaxing atmosphere .... a good place to meet friends but also I feel ok on my own here

Lovely staff always seem so chirpy. Really nice drinks & cakes. Cozy place to relax. My mother and I were kindly offered to split one of the teacakes with our own plates & jam each as we'd struggled finishing 2 before. (They're huge) Not tried the other foods yet but likely will.

Very good coffee in nice surroundings. Lovely pain au raisin.

It's not too bad, find the coffees weak and too milky.

Good coffee, feels a little dark and dated now inside but you can't fault the service.

The best chai latte I’ve ever had, as someone that used to be barista I’m usually quite picky on how drinks taste but they absolutely perfectly made every time. 10/10 plus the billionaires Rocky road is amazing too

Super busy Monday morning but 2 boys,one with long dark hair super polite and attentive U don't get that , especially nova days, I work as manager in hospitality also so I appreciate good customer service

I came here to meet up with my friends. I was a bit early. As it was pouring down with rain ☔😞 I asked if I could wait indoors. I was told that it was ok. The staff, service and drinks were great. When I lived in Southampton six years ago this place was my friends and I meet up place. It was great then and I am happy six years later it continues to be.

The staff was not professional, touching the hai all the time ,the tables was not clean.

Cafe has been given a much needed clean and gives a much better impression to new customers.Food,drink and staff usual excellent quality. Only four stars due to a group of customers who seem to be taking over and interfering with all the other customers .

Best food and coffee in Shirley.Much cleaner now than it was,but it has been taken over by a group who sit there for hours and interfere with everyone else’s conversations,fuss over their children and dogs.We have spoken to other customers who feel uncomfortable with their behaviour.

The coffee is always good, the staff are so friendly and great atmosphere. It is my go to coffee shop in Shirley! Highly recommend.

Staff are great. Coffee is way better than costa or starbucks. My go to coffee shop now

The new manager Midge is great and all the staff are friendly and helpful

We were very pleased that well behaved dogs are welcome. We love their cakes, and the fruit tea is lovely.

Worked from here whilst I was having my car fixed, really nice mocha and calm atmosphere

It’s really unclean and dirty inside. The glass inside and out is appalling you can barely see out which is a shame if you want to sit by the window and watch the world go by. Toilets smell awful. 3 members of staff behind the counter not paying attention to anything other than there conversation between themselves

Only problem is you have to go online to see if the food contains, wheat, gluten or dairy. Staff seem relaxed and friendly

My favourite coffee shop, I always come here with my puppy, lovely atmosphere and lovely staff

We use this cafe regularly as food,cakes etc best in Shirley but it is getting very scruffy.The entrance mat hasn’t been cleaned since it opened and today the toilet was awful.There was no hand towels or soap the floor was swimming in water,the bin overflowing,a drip under the the sink and to top it all a toilet brush on th floor covered in used paper.If I was a new customer I wouldn’t return.

I visited with a friend who is c Celiac, we qued for 5 mins ,and when she reached the top of the que she asked the member of staff which cakes were gluten free?He refused to tell her and directed her to the website. This meant that she then had to go away and scroll through the options, and qué up again, instead she gave up.Why can't you label the food?

I walked in, while waiting for a friend to arrive I was looking around. Absolutely filthy place, animal fur everywhere. I didn't even bother to order anything, I met my friend somewhere else!

Badic Coffee#1, usually standard, not great, not bad. You know what to expect.

Recently, I've been coming in a lot due to working so close. The friendly and lovely staff have learned my coffee order! There's nothing so nice as knowing I can walk in, pass the time of day, and feel confident I'll enjoy my coffee. :)

Good coffee and lots of comfy seats.

Always amazing service and fantastic coffee - thank you

Super friendly staff, great welcome, and lovely, chatty atmosphere inside. Plenty of customers; but also very patient while I fiddled with the app. Photo shows that we had a treat!

This was our first visit to Coffee#1 in Shirley. We had a lovely welcome from Rachel, one of the baristas. Her manner with customers made my day. The café has a pleasant atmosphere and there is plenty of room to get around - ideal for people using mobility vehicles or wheelchairs. We were visiting Shirley as our car was in a local garage for its Service and MOT, so we did stay a long time. The coffee and hot chocolate were both delicious and our gluten free cappuccino cake was lovely. Highly recommended.

This coffee shop strikes me as a place where the management genuinely cares about the running and great attitude towards customers. Businesses like these deserve to thrive. Decent coffee 2

Great coffee and nice cakes :) recommended. Will need little bit of cleaning in some areas :) ps. Turmeric Latte is so delicious 🥳

Home away from home. Friendly local community hub for all, and we'd be lost without this place. Thanks Coffee#1 ❤️

23rd Jan 2024: I enjoyed my latest visit, which was as it should be, but I will never forget that snake. PREVIOUSLY: I couldn't believe that this coffee shop thought it acceptable to allow a Boa Constrictor into the premises, with it's owner/handler of course. Besides the obvious question about environmental health, not everybody likes snakes. It was presented as cold and cuddly, not much different to any other pet, but everybody seemed to have forgotten the very important lesson "Never trust a snake". I'm reluctant to come here again, after this experience. ORIGINALLY: I really enjoyed this coffee shop experience and I don't frequent them very often. Nice ambience, not overpowered by coffee aroma, food good and prices reasonable too. Much better than some of the local competitors, including Costa. My personal favourite, in this area.

Nice coffee, and the atmosphere was good.

Nice coffee shop, laid out well . Best on high street

Coffee #1 is a friendly coffee shop offering a range of hot and cold beverages to suit different tastes and needs. They also serve delicious, fresh food including sandwiches and cakes and are known for their giant teacakes. A variety of different sized tables means they can accommodate individuals as well as larger groups and is an ideal place to meet up with friends. Staff are always friendly and will help in any way they can.

Love love love. Great food. Friendly caring staff. Cosy atmosphere. I go here at least once a week. My favorite place to chill and chat

Bardzo głośno a co najważniejsze nie za czysto!

Great coffee, delicious cakes, lots of options, friendly staff but disgustingly dirty tables/chairs/floors. Don't think it had been cleaned for over a year. Layers of grime and stickiness and the amount of dog hair made me gag. Will not return just for this reason. Shame as food/coffe/staff all fabulous 👌

Friendly staff make you feel part of a big family x

Rachel and the team are always speedy and kind and the food and drinks top notch! Thank you so much x

The lady who served me was very bubbly and helpful! My dirty chai with oat milk was THE BEST hands down!

Amazing coffee. Nice cheese cake. Lovely place. Friendly employees. Good experience. RECOMMENDED

Only a coffee and muffin but both were delicious.

I only had a drink but enjoyed it

Amazing coffee with yummy cakes and tea cake !!

Love having coffee and cake and enjoying the atmosphere of this lovely coffee shop

Great place for a coffee AND a cake!!!

Very nice coffee shop but seems understaffed

Friendly staff make all the difference. Will be back.

Staff are always friendly and helpful. I love visiting here

Went in on Wednesday 9th for a lovely cup of coffee, it was still early in the morning so there was only 2 customers in the place. The barista behind the counter was leaning over her laptop with her back to us bit she saw come in with a side look but did not acknowledge us at all. She kept working on ger laptop and then the company phone rang...she looked at it and then hung up on the caller and went straight back into the laptop. I stood there for another 30 seconds and deceided to leave. Shocking, shocking way to run a coffee shop.

Nice place to chill and enjoy a lovely coffee

A very nice coffee shop and the corner of Shirley High Street I'm a flower Road good atmosphere good service Sunday is better than others

Very good atmosphere, lovely drinks and cakes. My favourite is the cookies and cream slice! The staff are all friendly

This is a wonderful cafe to relax in with good food and good coffee. The manager there (Rachel) is very customer focused and she remembers me and my order whenever I come in. Pictured is a drink that isn’t supposed to exist - an iced cappuccino which she makes for me because I asked for it (off menu). Coffee #1 generally makes the best coffee from the chain coffee brands, I usually pick the seasonal variety.

Lovely staff and great service! Rachel is a great manager and always a pleasure to chat to

Excellent place to go!! Definitely recommend the vegan porridge!! Friendly staff and a lovely place to chill.

Love the place! The staff is friendly and caring. I go there everytime I can with my daughter to have breakfast. One of the few places where I can have, as Italian, coffee and croissant!

Rachael, Manager is Outstanding and a credit to the company. 👍🏽👍🏽👍🏽👍🏽👍🏽

Needs a new manager who isn't rude to staff. And could see sweat on food in display cabinet! And tables just left un wiped and trays need a clean

Lovely staff, beautiful smoothie 🥤

Good value, friendly staff, handy location. A good place for a coffee in Shirley

Love everything about this coffee shop except when we can't get a table. It's clean and inviting and the staff are ALL lovely, very polite and welcoming especially Zoe and Sharon who, always has a smile on her face and takes the time for a quick conversation while she is working of course.

Just a really great coffee shop, staff friendly loads of room good decor cake and coffee excellent, my first time but will definitely go again.

Nice place. Busy but not too crowded.

The cafe itself is fine but there is 1 member of staff bullying her colleagues. She isn't wearing a name badge but she has brown hair with a long blonde straight ponytail, and a ring in her helix, and some tattoos including one behind her ear. She has shouted at her staff since we have been here, the cafe is busy but she is publicly humiliating them and it is not an appropriate way to train staff. Particularly she is bullying a lady with short blonde hair on the till. I would not tolerate being treated like that and she should be pulled up on her awful attitude and not permitted to train people.

Lovely coffee and super lovely smily staff all enjoying their work and banter as they did so with each other and the customers. Sat watching the female ‘David Brent’ manager dishing out the orders amused me for the twenty or so minutes spent there! 😂

Just had drinks here so I couldn't rate the food.

This Coffee #1 location has gone downhill. Surly staff, disabled toilet out of action due to broken lock and partial blockage and cafe generally looking tired and in need redecoration and entrance mat in need of replacement.

They serve good coffee, I also had a smoothie. On the day they had to serve everything I take away cups and the lady was just politely reminding people which was very nice as she didn't expect everyone to read the note.

Very relaxed enviroment very polite staff very good experience should of gone in there sooner my mistake nice disabled toilets very clean full marks be going in there often from now on stephen phillips xx

Takeaway coffee's quick efficient service girls very friendly and cheerful 😊

This was my 1st visit and found it quite noisy. I didn't eat so can't comment on the food. I got 2 cups of tea from my teapot but found it not very hot.

Great place to have a drink, study, etc only grudge is the closing times, closes too early and the coffee is great here

I was impressed by the food and drinks choice, the staff seemed very stressed. I joined the queue of about 5 customers at 10am and didn’t get served at the front of the queue until 10:30am. Waiting 30 minutes to get served. The staff seemed friendly, but I was disappointed I’d wasted half of my visit to coffee1 waiting in the queue. There was 2 people working on shift, so I’m unsure why it took this long to get served.

What type of coffee shop opens at 9 am ridiculous. No wonder people go starbucks or Costa.

I’m a regular customer, but good grief has this place gone downhill. Never enough staff (staff retention is dreadful, seriously needs looking at), forever serving in takeaway cups even when drinking in. Poor coffee skills also drag the place down. It’s such a pity, as it’s comfortable, welcoming haven in the hell hole that is Shirley, but this really needs grasping and sorting out. What are the area managers doing? Clearly not aware of what is going on.

Nice place. Good coffee and cake selection. Could do with more seating or better organised.

My tea was as week as dish water, if you put milk in with hot water the tea will never be able to brew. It's a coffee shop not a tea room, basic error. My first time there, I afraid I will not be going back. The cake was nice, made with dark chocolate, not necessarily suitable for a child's taste. The staff were rushed off their feet.

Love it in here , nothing more better than a cup of coffee and read a good book and put headphones on and listen to music

A lovely coffee shop, I love the decor, the way it's set up, and the atmosphere it creates. The staff are really friendly and make great coffee. I do find the food too expensive though, especially as it's pre-packaged. On my last visit, I had a toasted ham & cheese sandwich, which seemed to be made with small slices of thin bread, had one slice of ham, and a small amount of grated cheese on the outside, yet cost £4.55! I know they, like most, have to recoup losses from covid, but it's just too much for a basic & small sandwich.

Good food and drink. Staff are also fast and competent

Absolutely perfect service every time. Manageress is one of the nicest people I've ever seen working in the high street. It doesn't matter how busy she gets there is always a smile floating around behind the coffee stations. Why go anywhere else?

Absolutely the best place, fabulous coffee and a truly welcoming atmosphere. Thank you Rachel, even rushed off your feet you never stop smiling 😃

Good food and drink, a nice selection of both, staff polite and nice atmosphere.

Well mannered staff. Nice atmosphere

We visit quite regularly as it’s a great place to meet friends. It’s warm, comfortable and welcoming. I like the coffee and husband likes the cakes and bacon butties.

I traveled back from holiday all the way from Harwich pass 5 Starbucks and 4 costa and a few other coffee places just to buy a coffee here! My family and I are moving to Holland and will miss this wonderful place we hope one day coffee#1 will open one there! The atmosphere as you walk in, the staff know the coffee you regularly order and remember you. Try the caramel macchiato with the house coffee and an extra shot of expresso! It’s out of this world! Staff always cheerful and the manager is awesome.

I like coffee no1 chain and this is by far the best store. Friendly and fab customer service! Always pop in for a hot apple juice and they do the best festive combos with oat milk yay :)

What an amazing coffee shop. Great coffee and fantastic service. The manager was a lovely lady.

Great coffee and cakes, what more can you say

Coffee#1 a noisy low seated coffee house who in my opinion are only playing at the game of coffee houses. They could easily become upmarket with just a few improvements not least the disabled toilet facilities. Their extra large teacakes are too big for delicate eating and their cakes and pastries are often dry, burnt or stale.

Very busy but staff cheerful and we got served quickly, lovely coffee, not to expensive

Fantastic friendly coffee shop, great place to meet up for catch up.