PALM Bistro & Cocktail Bar in Fylde

Very disappointed. My partner ordered lasagne and cheesy chips. The lasagne managed to be both cold and overcooked. On being sent back to the kitchen we waited 40 minutes for the dish to be replaced, by which time the cheesy chips were cold. My sloppy Joe on texas toast was ok, but I had ordered it with salt & pepper fries, which were not served. When I pointed this out to the server, insteadof replacing the fries he brought a small sauce boat of some mixed powder to the table so I could season the fries myself, for which I paid a 50p premium. When this was brought to the manager's attention, she apologised immediately and offered the choice between a refund, or complimentary desserts. Based on the performance of the kitchen and wait staff, I think anyone will understand why we opted for a refund.

Not a lot of people in the pub for a Sunday, food was good but roast potatoes and the Yorkshire pudding had been over cooked. Everything else was lovely and lots of gravy. Didn't bother with dessert as only 4 to choose from and I didn't fancy any of them. I like my sundaes.

Great pub, real fire on a cold night

After having had a bad experience and leaving a complaint via their website and a negative review here, Alana from the Wyre team contacted me to discuss what had gone wrong on our last visit. As an apology, we were invited back for a complimentary meal for the four of us. We arrived to a warm welcome. The pub wasn't busy and the team were attentive and friendly. We ordered the signature burger and the sea bass. All the meals were excellent, piping hot and beautifully presented. The desserts were fantastic too, the banoffi pastry desert was divine. Alana checked in on us several times during the evening and was obviously keen to ensure that we were looked after. Many thanks to the whole team for putting this right. We will be back.

Great location with friendly and professional staff and lovely food (I had the scampi and bakewell tart). Highly recommended!! :)