Paeonia Cafe & Bubble Tea Room in Windsor and Maidenhead

I am solely writing this review because I went to search up something else about this company, but the poor reviews popped up instead. I go here whenever I can, as often as I can, and I can guarantee this is the best bubble tea with the best menu anywhere outside of London. London has Chinatown + several other places that does a good boba! But, outside of there, this is the tastiest and creamiest and their dreamy fluffy topping line is unmatched. Unsure what all the negative comments are about, especially anything in regard to the interior. It’s actually the prettiest place to sip anything in Windsor - and that’s saying something. The music is not too loud, despite other reviews, and the drinks are phenomenal enough to go back again and again.

Overpriced and slow service. Stains on chairs - part of premium bubble tea experience and price! Avoid the hot drinks - just awful.

This is a favourite of my children’s when we visit. It was a novelty and is expensive! The decor is nice but with that many staff on the service is slow. I know there’s a sign that says it takes a while to make the tea so please be patient but today in particular was really slow! Plus some people who got served after me, received their drinks before me. There seems to be no order to when drinks are made. Plus the drink my child wanted today didn’t come in a regular size, only large, which is a bit cheeky not to have that option and very expensive!

It’s a very beautiful premises and the drinks are good but it always smells horrible in there, they really need to sort it out. And the service is often very very slow. Last week a young lad was serving and was just slowly wandering about so it took 25 mins for two drinks. It’s not always so slow but when it is, it’s really annoying, especially when paying £7+ for one drink!

This was our second visit. First time, the drinks were good but service was very slow. This time, the drinks were average, not as ordered, expensive (£15 for two large drinks) and the service was dreadful; we waited nearly 30mins for two drinks and the place wasn’t even that busy. Definitely won’t be going back.