Packhorse Inn in Forest Heath

Service from the staff was OK, they forgot our drinks and we had to ask for them again, the food, the starters were as usual amazing very well presented and tasted excellent. The Sunday lunch was average, the presentation was again very good, but only two small slices of beef, we asked for pink but it was very well overcooked ☹ The roast potatoes were very anaemic. My main course was a total let down, I ordered the Gnocchi, sun blushed tomatoes, Pesto, Black Olive Crumb, Tomato sauce and Parmesan, what I got was very thick Gnocchi drowned in a watery tomato sauce with a sprinkle of Parmesan and spinach, no sigh of pesto or black Olive Crumb, it was also not very hot at all. If I had not been someone guest I would have sent it back, but I had to wade through it. Desert was again very good. We have booked for Christmas day, and I am now very worried that it was the wrong choice. Considering this is your flagship Restaurant I really think you need to have a look at the food that’s being served, I do think that I am not the only one thinks that it’s poor as the whole place was very quiet with a lot of empty tables. Such a shame as we loved the Pack Horse Inn and have recommended it to lots of our Friends.

Locale carino e cibo eccellente. Antipasti ricercati ma deliziosi (cosa non scontata) e “sua maestà” Sirloin Tbone eccellente!! Questa volta l’accompagnamento di verdure era sotto la media: le solite patate con formaggio erano super, ma la parte “verde” era di insalata/crostini/cetriolo; la preferisco nella versione tutta verdura cotta (fagiolini - zucchine)

We arrived at the Pack horse for lunch on 12th August, we hadn't made a reservation and were warmly greeted by a member of the team. It was an extremely hot day and we had arrived prior to the opening time, however we were offered a table which allowed us to get ourselves and our dog away from the hot weather. We had an enjoyable meal, the food and service were both excellent. We were impressed with the venue and asked to view some of the rooms. We travel around the UK frequently and are always keen to book dog friendly establishments . We cancelled our last night in Norfolk to spend a night at the Packhorse luckily we had a room in the new block lovely room with high end products. Service and food this time was patchy and I got the feeling it's in a transition period especially with staff and the improvements going on. Breakfast and the service was ok. It's got all the tools to be high end whether it can deliver consistently is another matter some staff better than others but there is no excuses for no check backs ,knowledge of the menu and the chefs cooking the meats correctly ...Couldn't be more dog friendly and feel its priced fairly throughout.Will return with fingers crossed.

Beautiful pub and separate restaurant area serving delicious food on their Al la Carte menu. Garden area was lovely too. Staff were friendly and the food was served quickly. Reasonably priced for the quality of the food.

Excellent hotel. Great comfortable rooms. Superb breakfast and a lovely chef - Marco The staff were really attentive: Ellie on arrival and Chris when we departed Highly recommend

Beautiful pub situated in the wonderful countryside in Moulton, Suffolk. We visited as part of our Newmarket Racing weekend and were not disappointed with the standard of the environment, quality of the food and beverages, ambiance and great service from the staff. A special mention for a member of staff, the fabulous Max, both of our visits were enhanced by his attention to detail and great customer service. A credit to the company. Well worth a visit if you are in the area 😁

Lovely accommodation, friendly staff, great food. Overall a really great experience. Special mention to Lauren, a lovely young lady.

Had 2 night stay here , what a lovey place. Accommodation was excellent, rooms are lovely , spotlessly clean,and comfortable. Food was really good , evening meal and breakfast. The staff are so friendly and helpful A special mention for Lauren who served us an evening meal. Lovely person , so confident for a young person of 17. We will definitely be back

This restaurant came from a recommendation, and it didn’t disappoint!! Great choice on the menu, and each of us had something different… we all loved our choices and my only complaint was I couldn’t fit in a pudding! Really nice relaxed atmosphere and great staff, very efficient and friendly. Really loved it there and was worth the mileage!!

Fantastic 1 night stay. Great room, great team and fantastic dinner and breakfast. Just wish we lived closer. Recommended by a friend of the owner and we were not disappointed. The sharing steak was cooked to perfection.

Very, very poor rude, unfriendly service. We live locally and decided to try this expensive pub/hotel after hearing about the refurb. Upon arriving we was given a table in the empty restaurant. One of my party wanted a large vodka and tonic and the bar girl tried to put it in a half pint lager glass, my friend said can he have it in a bowl glass where you can put lots of ice in and the whole drink. The girl said we do not have those type of glasses which is utterly ridiculous for a place this size. So he had to drink a large vodka in a wine glass. We sat down and was given menus there is very, very little to choose from with just 4 main dishes plus £75 steak. There is no salmon (come on everyone has salmon on the menu) no sausage and mash or generally lunchtime things you would eat. The menu is basically dreadful. We ordered anyway and found the food very basic and very small portions especially the cod. The mediterranean looking woman serving doesn't smile has no personality and is very rude. The radiator was on full blast and very hot next to us their heating bill must be massive, in the toliets it was like a sauna. We will not be back and strongly recommend the management give the staff some friendliness training and also add more choice on the expensive menu !

Have been frequenting this place since it first opened and was always happy with service hotel etc but since the recent changes I April 2024 have been over several times as a couple and with friends very disappointed in the service, food not on point service very bad not attentive, slow and uninterested staff food extremely small,portions orders mixed up and late sent to wrong table, wrong glasses for drinks, such a disappointment after recommending and taking friends!

Poor, totally ruined it, poor service. Lost its charm and character. The re vamp has ruined the character, very bland, and service was shocking. Maybe some local staff would help….

Having eaten at The Packhorse more than 10 times previously we were disappointed on this occasion. The food was fine, although my main course was warm rather than hot. The main problem was the service. There were plenty of staff and they were all charming. The problem was that they weren't effective; we had to ask for our starter plates to be cleared after 15 minutes of finishing our food. We then had to chase up our main courses after waiting half an hour after finishing our starters. Even then only 3 of 4 meals arrived together! The only niggle about the food is that there were no plain vegetable side dishes such as green beans, spinach etc. The service really tainted the meal and, for the first time, we were all disappointed by our experience.

Booked in early March for dinner in the newly revamped restaurant, arrived and was shown to our table .in the back room,which was dingy and poorly lit, ordered drinks, shortly after ordered food. Starter came but we were still waiting for our drinks.which eventually came . Some 50 minuets later as we were going to ask for the bill, our mains came, The food was nice, somebody said the meat was resting and was the reason for the delay. when asked why we not in the newly refurbished dining room he replied you are in the dining room and walked off which was very rude The young staff on duty were very helpful. the senior staff should should take note. Having lived in Moulton for 14 years , perhaps the local is not to visit again.

Went for a Birthday lunch Slow service, waited for 40 minutes before ordered taken, made to feel like they didn’t want us to be there very unwelcoming, and food below average I appreciate that they are closing down for 2 months on Saturday but limited wine, beers etc If you can not keep your standards because you are closing, just close down not go down Very disappointed

A really lovely Christmas Eve lunch with the family. Great food and fabulous service. We would highly recommend.

We love going to the packhorse but on this occasion for Sunday lunch the standard was well below standard. The wife and I both ordered Beef but on this occasion the Beef was cut very thin and my wife’s Beef came with pieces of string in the meat and when I mentioned it to the waiter it was just ignored. I booked this lunch for my wife’s birthday and when booking online there is a question is this a special occasion or something like that so I did put wife’s birthday but she never even received a happy birthday so why ask the question when booking. Next to us was a table of 4 and when they left one of the waiters was rushing around like a headless chicken stumping around on the wooded floor slamming down the glasses and cutlery when setting up for the next sitting and the suddenly pulled the spare chair next to the wife away without saying excuse me or anything at all just grab it . He was running around so much and out of control he even fell over . When I asked for the bill I had my phone open with the chestnut app for the points to be added the waiter said I have to take your phone to scan it . When he returned he just returned with my phone and payment card machine no bill to check what I was paying for . I just paid and left and not very happy with my experience on this occasion.

Bardzo miła i szybka obsługa, bardzo dobre danie główne, mały wybór deserów. Dosyć niskie ceny . Niestety wystrój wnętrz wymaga dużego nakładu pracy i pieniędzy.

Well, where do we even start?! My partner booked an overnight stay at The Packhorse Inn as a surprise treat for our first anniversary together. My partner booked the Better King and as stated on their website, the rooms are Parisian themed and as I love French & vintage style he thought this would be perfect for me. When we arrived, we were taken to our room and immediately my partner’s face dropped. You could see it just was not what he was expecting. We stayed in “Ouse” and it was dark, navy blue with checked bedding. This is not Parisian theme! After speaking with a lady on the phone, it transpired that we were staying in the correct room just that there website is extremely misleading! Not to worry we thought, we will still have a lovely night away. It then went from bad to worse. My partner opened the chest of drawers and the door handle came off clean in his hand. Paint was peeling off the walls in multiple places and with the walls being navy, it was very noticeable. The WiFi signal was so poor to the room that we couldn’t connect to our phones or Netflix on the television. There is also no phone signal either. We then noticed that part of the duvet was coming out the cover and the duvet had blood on it!!! The blood was faded so it had obviously been washed but it’s not really what you want to see. Especially when the room has cost you over £200 a night. I then went to get ready for dinner and the shower was broken. Both the rainfall head and the smaller head so I was completely unable to shower. It was at this point that we decided to complain and enough was enough. We aren’t people to usually complain but this was an absolute joke. We spoke with the manager who was really friendly and helpful. He explained that he may possibly be able to move us but the only room they had was another room upstairs with a broken bed!! As you can imagine, the picture that this place was painting wasn’t a great one and our impressions were dwindling. He then gave us a drink at the bar and went to investigate the room. He fixed the small shower head and off we went back to get ready for dinner. We had wasted about 2-3 hours at this point. We had dinner and thankfully, it was amazing. We had Camembert and steak and really really enjoyed it. We also had a complimentary glass of Prosecco which was very much enjoyed. The manager also paid for our dinner as a goodwill gesture and we were also very grateful for this. However, we had no qualms paying for dinner as this was well worth every penny and was delicious. Also, minor detail… I know the place allows dogs but not everyone wants to be eating an upmarket meal in an enclosed space with a hairy German shepherd! It just seemed abit bizarre to us that a place like that let dogs in the evening. Seemed very strange. We left the next morning still feeling really deflated purely because it just wasn’t the treat that my partner had hoped. We have stayed in other places (notably The Dial House) for the same amount of money and the two places aren’t even comparable. We then decided that we still felt disappointed so we reached out to the manager to express our feelings. He was so helpful as before and offered us a free stay at the hotel as an apology. We were so pleased with this and offered some dates we could come. This was at the end of November and we haven’t heard a peep. I then chased last week and haven’t heard anything. So it has left no choice but to leave this very out of character review and warn others that you might want to think again before booking. It’s such a shame because it’s a lovely place in a lovely setting but we felt so disappointed and the fact that no one has even bothered to get back to us via email has left a really bad taste. Such a shame because they could’ve handled this so much better! I have never ever complained before like this. I personally don’t like the confrontation but I feel that this can’t be left and people need to know.

Lovely lunch today. It was extremely busy but we were very well looked after & kept informed of possible delays. Food was delicious.

I visited on a Monday evening as part of a group(being treated). I'd heard lots about the quality of the establishment, but never eaten here. It's a very stylish interior layout, and the staff were very efficient and polite. I was frankly underwhelmed by the food, sadly. I didn't class it as "hands up for a waitress" underwhelming, but my soup was tepid, and my medium rare sirloin was very ordinary. I"m pleased i wasn't paying the bill. I just expected better quality on reputation. Perhaps they've lost sight of doing the simple things well.

We booked for a special occasion for lunch. Staff friendly on arrival. The food was amazing. However we felt a little disappointed that we had to ask for menus and go up and find someone to take out orders. Whilst not the fault of the staff, rowdy drinkers swearing every other word was intrusive and other diners in our area felt the same. Food amazing however atmosphere and service (which may be a one off) would make me think about returning and paying the extra

Food was average. Had the Cod Risotto. Barely any Tiger Prawns and over cooked Risotto. Staff were average. Had some attitude from one of the ladies that worked there. Service was slow. Had to ask for someone to come over. Otherwise we would have spent 3 hours waiting for a menu. Price was a bit over the top. Especially for a place that was the same atmosphere as a London Bar.

We always enjoy our visit to The Packhorse which was once well supported even on a Sunday evening. Its a very relaxed environment alloweing dogs and some customers just having a drink at the bar. Food was very good and staff friendly and helpful.

We have visited the Packhorse on a number of occasions and always enjoyed our meals. The food on this Tuesday lunchtime was really excellent: the celeriac soup, the cod with risotto and the hispy cabbage were all memorable. The service was efficient and friendly. We look forward to our next visit.

Avoid like the plague. Our room overlooked the garden, unfortunately the garden included a collection of some very rowdy, extremely noisy, men, a group of around 8-10. The language was obscene in the extreme and despite speaking to the manager, he failed to quieten them. Although I have written to the group's head office, no suitable response has been forthcoming.

We stayed here as a birthday treat for my partner. Nothing was too much trouble, the team were friendly and professional. The food was outstanding - we loved everything. Highly recommend for a relaxing get away

This pub is smart as you roll up, set against an ancient packhorse bridge which still stands on the road next door. We were shown to a small table in the corner of a nicely decorated, but noisy restaurant (hard floors, so sound carries) where they pack a lot of tables in. The menu was fairly limited by has enough choice, we went for ham, egg and chips ... you can't go wrong with that. Service was polite from our busy waitress. When our meal arrived it comprised oven-ready thin chips, 2 fried eggs and a couple of pieces of very thin, dark brown roast pork, half of which was pure fat. The meat appeared to be left over from a previous roast carvery service. We called the waitress over and told her this was not ham or gammon or anything like the advertised dish. She simply shrugged and said "noted". To me, this is so unprofessional ... if the ingredients are not available for a dish the restaurant should have been honest and told us and we'd have chosen something else. When we complained straightaway, nothing was done to put the error right. We were still charged £14 each for these well-below-par dishes. As I'd recommended this place to my friend, it was all rather embarrassing. The leadership team clearly do not care about great customer service or they would check training of team members in providing incident resolution when thing go wrong. So I advise you to spend your hard earnt cash elsewhere.

The Packhorse hosted my Son's wedding reception. We couldn't have asked for a better day, the staff couldn't have been more accommodating and the service and food were both excellent. Many thanks to the team !

We ooked a Sunday lunch here as we had found the place by chance and had enjoyed a glass of wine in the sun a few weeks before.When we arrived it was very busy and as we were a little bit early we had a drink at the bar. Our table was made ready and we were taken to it, by the window and very draughty. There was a huge stuffed boars head on the wall to the side of me and although I’m not a Vegan I found it quite offensive with all its hairiness and teeth on show!I asked to be moved and the waitress was very understanding and helpful.The menu arrived and it was quite limited to a beef or pork roast or chicken romanesco, a smoked and crispy haddock or vegan risotto. We both ordered the pork loin and my husband had a terrine starter which arrived with just a chutney and no bread etc.The mains were literally piled high but not in a good wayand my Yorkshire just rolled onto the table after the plate was put down. The pork was nice but at least half of it was fat and the carrots were heavily glazed with a very sweet dressing. A few very small and overly roasted potatoes, two broccoli florets, red cabbage and a weird purée completed the meal.We ordered one sweet, a brown sugar pannacotta which was covered in a very sweet cherry gel? slices of fig and muesli… not great.Our bill came to £76.65 and the best thing about the place was the service. I didn’t complain as there wasn’t really one thing that wasn’t ok just quite a lot to pay for aSunday roast that wasn’t really that nice.Shame as the place is lovely and obviously popular with locals. Could do better!

Three of us enjoyed the very tasty and nicely presented starters, mains and deserts. Staff ensured that we were well looked after.Unfortunately, our experience was dampened by two factors: the chairs need to be repaired or replaced without delay since they are worn to such an extent that they are very uncomfortable; we even moved to another table thinking that the chairs there would be better. Alas, they were only marginally better. The other very negative aspect was the fact that the surfaces of both tables were sticky to the touch. Either do a better job of cleaning them or use table cloths.

A Very enjoyable meal with a good atmosphere. We Booked for Sunday lunch en route to our holiday in Norfolk.So glad we did.

Lovely pub, very welcoming, outstanding service and high quality food - pretty impressive. Our server, Georja, was fantastic - very personable and highly efficient and Max was also a genial host. The new wine list was excellent with a wide choice of wines by the glass as well as a comprehensive selection of bottles from all over the world. The food was brilliant and all five of us were hugely impressed. A lovely evening celebrating a birthday. Thank you to all concerned.

We visited this establishment on a visit for a few days in Newmarket with family. It was booked having searched through reviews. We were not disappointed. A friendly welcome. Excellent food at a sensible price for the product with great service. We will be back when we return to the area. Many thanks!

My friends discovered this gem because where we had booked for lunch cancelled due to staffing problems due to COVID-19. I have to say we were so pleased this happened because The Packhorse 8nn was fabulous. All the staff were so friendly and professional regardless of whether they were obviously more senior or junior staff. The food was delicious and the menu varied. I had an Espresso Martini for dessert but asked if they had any chocolates I could have with it. Our waiter, but he was obviously a more senior member of the team said no but he then obviously mentioned my request to the chef. I thought no more about it, then was wonderfully surprised when I was served a delicious mini chocolate dessert. That is what I call wonderful service.. We meet our friends twice a year at the same venue convenient to us both (we don't live near each other) We are delighted to have found the Packhorse Inn which has become our new venue. I think this may be the only positive outcome to the affects of Covid-19!!

We visited for a family birthday and I just cant say how amazing all the staff were, the food and how accommodating they were for our needs. Nothing was too much of a problem and they truly made it a memorable occasion. The building itself is very smart and the food lived up to the restaurant style decor. Everything was presented beautifully, was well cooked and tasted great. Most people had a roast, the Yorkies are huge, but the fish was lovely too and portions decent. We had many requests for this and that and they kindly met all our requests including allowing us to bring our own birthday cake.I can't recommend this venue enough and will definitely return when en route from London to Suffolk.

A lunchtime treat by my father in law for our anniversary. Sat outside in very pleasant surroundings. Service was good and the food was excellent. I had two starters - beetroot and then salmon - wonderful flavours and all so fresh looking on the plate. The men shared a seafood platter which again was excellent followed by the duck - again great flavours.All in all a very pleasant couple of hours.

Went for my wife’s birthday and unfortunately was disappointed with the service. Pimms was sent back as was made with soda not lemonade and bread and desert tea order never arrived. We understand that everyone is getting back into the swing of things again but expected better at £40 a head.

Been meaning to try out this chestnut group restaurant for a long time and we were not disappointed. The bread with whipped butter set the tone for the quality of the food ahead. The steaks were cooked perfectly and was accompanied by a really nice rich peppercorn sauce and clack roasted garlic puree which packed a punch, delicious. The highlight for me was the perfectly judged chocolate fondant with smooth marshmallow and not to sweet ice-cream. The best pud I have had for over a year. The cream of the chestnut group and cannot wait to return.

The food at this fine inn is exceptional and matched by excellent service. This was our second visit, this time for Sunday lunch. I had the roast beef, which was perfectly cooked with a good range of vegetables, huge Yorkshire pudding and roast potatoes. My wife had Miso glazed cod with roast vegetables, which she said was beautifully cooked and full of flavour. Highly recommended..

We had a wonderful evening at the Packhorse Inn. The food was delicious. We both had chicken in ras el hanout, with broccoli in honey, it was really good quality meat and the flavours in the dish were well balanced flavours. I had a brownie, and as the main component of the dessert, it seemed irrelevant - it was garnished with so many tasty toppings - peanut butter ice cream, a dark chocolate mousse, meringue and honeycomb. The Inn offered a large wine list, and we enjoyed a Norfolk white that was incredibly good. We felt really welcomed. The service was friendly and attentive, but not excessive. I left feeling relaxed, and that we'd had an all round fantastic evening. A big thank you to all the staff.

This is a pleasant place to eat.However, on my recent visit the service was very slow, and the size and cost of portions appear to have changed considerably. A very small square of salmon with a few vegetables cost £22.00. That seems a fairly fancy price to pay for a fairly common item,.

My husband and I visited this evening for a meal out to celebrate our Anniversary. lovely pub and decor with similar ambience.Food was a superior quality, and the service was friendly and welcoming.Not much to fault and we are used to fine dining.However, we both ordered the duck.The duck was perfectly cooked and delicious, but the celeriac potato was so small it was an insult, and the gravy/jus was inadequate as after 3 mouthfuls of the duck it was all gone. Such fine dining and yet disappointing. Please be more generous with the accompaniments.

We booked dinner in this lovely, busy restaurant. Our waiter was quite a character who both served and entertained us. Starters were delicious and perfectly executed. Our main courses went a bit awry! My husband ordered a medium rare steak which was very rare. I ordered fish and chips but the chips hit the floor just as they reached the table. I received another portion of chips very quickly and my husband another steak. Our waiter compensated my husband for his wait by providing a very nice glass of red wine on the house. Not all establishments do try and make up for incidents and this was very much appreciated. Definitely on the cards to stay overnight next visit.

My 16 year old son treated me to a pre birthday lunch . It was absolutely amazing. Wonderful staff and gorgeous food . Thank you so very much . Would definitely recommend to anyone to go and visit this beautiful pub

This is a friendly restaurant ...with a relaxed atmosphere and wonderful food. Dogs are most welcome. Service was attentive but not over fussy. As always the choice of food was good. The portion sizes...just right so you can manage three courses. The price is reasonable. This is an ideal meeting place between London and Norfolk/Suffolk for friends. It has a reasonable size car park ...but be warned...this is a popular place so the car park can often be at capacity. I drove just over a hour for lunch...was it worth it ...ABSOLUTELY!

Just returned from an overnight stay and dinner at this venue. What a find.!! Food was excellent. Room was lovely and the service first class. Superb overall value for money. Would highly recommend a visit and we will certainly be back.

First post lockdown lunch with friends. Absolutely top-notch. Possibly the best steak I've ever eaten. My wife really enjoyed her cod and the puddings were all excellent. Felt very safe in the Packhorse Tipi. Did the Three Churches Walk (10km) before lunch, which we highly recommend.

Although it was a takeaway, from start to finish the service was incredible. The bloke on the phone when ordering the food was so lovely, as was the man who brought the food to the car and put it in the car for us! We ordered the duck starter, pork belly and chicken main and sticky toffee pudding for dessert and it was all perfect. The best takeaway we’ve had and my other half says it’s the best food he’s ever had! It was an hour round trip but the food was still warm and delicious. We can’t wait to revisit when you’re open indoors!

Lovely time at the Packhorse, beautiful setting outside with the tipi, very relaxing and romantic vibeFood was fantastic, even with a limited menu there was very good variety Amazing customer service, staff members couldn’t do enough for us and very attentive Perfect first meal out again

We have missed you! Love evening yesterday, teepee, heaters, blankets, amazing food service and wine as always! So pleased you're back open!

Had a lovely dinner with friends in the Teepee. The heaters were very welcome The food was delicious - and the staff very welcoming and knowledgeable. Nice to see it busy post lockdown Well done everyone

Found the Packhorse after a quick Google search for the best pubs in Suffolk and it did not disappoint in any way. The interior is stylish and understated and the food was beyond sensational. My partner had the duck and I had the celeriac steak - as a veggie one of the best restaurant meals I have ever had. And the shared puddings need a mention - the only criticism being slightly generous portions but they were sublime. We didn’t stay but wished we had - the rooms looked lovely. Received the sad news re going into Tier 4 whilst we were dining - we do hope to return and wish all the staff well. A lovely lunch in every respect.

beautiful food, welcoming atmosphere. Would have been five stars but for some reason the advertised seasonal menu wasn't available. Nevertheless, the food choices were still extensive and all of us enjoyed our meal greatly. Genuinely dog friendly too.

The Packhorse Inn is a fantastic restaurant! We turned up last night for a birthday meal and I had, mistakenly, booked a reservation for another restaurant with the same name! They managed to squeeze us in, despite being fully booked, and even bought out a surprise birthday pudding. The staff were so friendly and welcoming and did all they could to fit us in and make us feel at home. The food was delicious and the wine was amazing! We will definitely being going back to the Packhorse Inn as soon as lockdown is over!

We had a fantastic night stay at the Packhorse Inn - wonderful dinner and breakfast, magnificent room and we were beautifully looked after throughout especially during our evening meal - thank you Anna for being our hostess for the evening.

Monday afternoon, looking for somewhere nice and dog friendly to eat a late lunch. Packhorse Inn came recommended, and didn’t disappoint. Menu was just a “grazing menu” given the time of day. But wow. I had a baked Camembert, with delicious Apple Brandy chutney, and my wife’s charcuterie plate was immense. I suspect we could have shared, but we were hungry and it hit the spot. The restaurant was quiet as you might expect for the time and day, but the staff were all attentive and I don’t think our dog had been provided with so many treats in one sitting for quite some time. Dogs accepted happily indoors and provided with a water bowl as well. It was a “find” and when we are next that way we will certainly look to go back.

We stay regularly around the area, but this is by far the best. We have found this the most welcoming, room beautiful, and I am fussy, lovely bathroom with all good quality shampoo and conditioner, and lovely towels, good quality. And max was a great host, food was the best ever.... Sunday roast was amazing, literally like home. Just love this place I urge anyone to go here, really special. Lovely staff and food

Friendly, attentive service with a very tempting menu. Delicious food, well presented and a nice atmosphere. Really enjoyed our lunch.

We enjoyed the location of the pub and had a nice walk around the village. Dinner was good and our bedroom was spacious but with a couple of problems. First the internet access was very weak - the bedroom (No. 2) is across the courtyard from the main hotel and I would have thought that an added router could solve the problem without much expense. The other niggle was that none of the windows opened and there was no air conditioning. They had provided a fan but that just moves around warm air. If we stay again at The Packhorse we would make sure we chose a different room.

We had a fantastic lunch at The Packhorse Inn. Delicious food beautifully presented. The staff are very friendly and there was a really nice atmosphere. We’ll definitely return!

The Packhorse Inn have the most impressive professional team working together in all areas creating a very special few days for us. Everything was above anything I have experienced this year and I have nothing but praise for the quality of the room and everything in the room, the lovely welcoming atmosphere, breakfasts and dinner. The menu is imaginative and everything served is presented beautifully. The wine list is interesting and it is obvious that the staff are highly experienced in serving with flair.This is our first break since lockdown and everyone was complying with the current situation admirably. Atmosphere throughout our 4 days was safe, calm and enjoyable.

Our third stay at the packhorse inn, lovely location, great food and fantastic service. We would thoroughly recommend the Packhorse Inn.

Me and my other half have just returned from a one night stay at The Packhorse Inn and cannot recommend it enough! Everything from the moment we booked and arrived, to leaving was fantastic. All of the staff were very friendly and couldn’t do enough for us. We stayed in the Primrose Room which has a huge bath overlooking the green. Everything about the room was lovely! The best thing about the stay was definitely the food! It was incredible. We ate dinner and breakfast at the restaurant and everything that we were served was perfect!We will be recommended this to everybody and cannot wait to visit again.

Went here for the first time on 5th August. Setting is beautiful, lovely looking indoor restaurant but we chose the garden.Service was attentive, warm & very welcoming.We ordered starters of Warm Jersey Royal Salad & the Duck, followed by Pan fried Cod & Lamb. No desserts as we were so full.All dishes were absolutely delicious. Couldn’t fault one! Flavoursome, Attractive, definitely great quality ingredients used.We’ll be going back soonThanks to our server Faye. She was lovely.

Really nice stay this weekend, explored the local area which has good walking/running routes and easy access to Newmarket and the gallopsThe room was lovely with a big bath which was great to relax in as was the bed, only criticism of the room is they could do with adding a fridge and a better tv!We had an evening meal and breakfast there and the food was really good, especially the deserts which were exceptional and it was a nice breakfast. The service was pretty slow especially for silly things like ketchup but everyone was pleasant enough. It was our anniversary which I made a point of mentioning on the booking and so I was disappointed no acknowledgement of this was made at dinner, with happy anniversary on the plate or some other nod, which you normally get in somewhere as nice as this. Although they were happy to let us check our a bit later when I asked. Overall its a great location and venue - just a few tweaks needed. They dealt with COVID restrictions well on the whole with contactless check in

We couldn’t wait to re-visit The Packhorse after lockdown as it has long been one of our favourite restaurants. We were there for dinner on it’s re-opening night and were not disappointed. Things were obviously a bit different, with a one way system and less waiter/customer interaction, but it managed to be welcoming and the food was as good as ever. Unfortunately it is rather a long distance for us, but we will hope to be back soon.

We felt completely safe and comfortable on our return to the lovely packhorse inn for Sunday lunch today. Stuart and his great team made us very welcome and everything is well managed to ensure all runs smoothly. Slightly reduced menu but the food is up to the usual high standards as is the excellent friendly service from all the team. Glad to be back!

I cannot praise this Sunday lunch experience enough! From arrival we were warmly greeted by Stuart the manager and made to feel so welcome even though the whole place was full. Ambiance was great with a lovely warm friendly atmosphere. After being shown to our table service was swift with menus and drinks by our young waiting staff. Our dog “nimshi” was also well catered for. The menu had great choices-I liked the fact that you could just have one course if that’s all you wanted. We chose slow roast lamb and sea bream fillet-both were superb and cooked to perfection-we had never seen a Yorkshire pudding so big!, and the roast vegetables were named on the menu and both quirky and delicious.Dessert was a sticky toffee pudding which was first class. Wines were at a reasonable price and a nice selection of beer.I cannot fault this lunch and many thanks to Stuart and his young excellent team of service staff and of course his great chef and kitchen team.We will return!!

We have met friends from Suffolk here numerous times as it is equidistant between our homes and it has always been exceptionally good. Unfortunately today was not the same. The ambiance is always superb as is the service. The starters were all excellent but the main courses were really disappointing. 2 of our party had roast pork which was reminiscent of school meals: uniform slices of fatty, tasteless meat. One of our party had the roast cod which was rather small, uninteresting and accompanied by 3 large spring onions which were tough and stringy but no additional vegetables. The wine by the glass was delicious and reasonably priced.

Good lunch, disappointed with no choice on the set menu, we had to order ala carte .staff .were very helpful,

Visited this establishment a few years ago when it first opened. As we live abroad and back in uk for holiday, decided to drive here. We were not disappointed, my this place has grown. On arrival staff very pleased to see us, found us a table as we had not booked in the window overlooking the garden. Drinks and food order taken, and we didn’t have to wait long before the complimentary bread arrived. And so so delicious. I ordered the burger, wow so tasty. My husband the salmon, and my sister In Law the scampi. All meals just perfect. Love the ambiance of this restaurant, very informal, friendly, and nothing is too much trouble.

Came here just after Christmas for lunch with a friend and we chose this place, which was an excellent choice. The food was fresh and tasty and the staff are really friendly and welcoming. We finished the meal with some Gins in the bar and could of stayed there all afternoon.

After not being called to tell us the bath (and prime reason for booking the room) could not be used we were then offered our booking (which had been paid in full) to be transferred to another hotel with the difference covered as a goodwill gesture. This would have been fine if they had honored transferring the booking and the hotel being paid for. Instead we got a bill for over £300 and the packhorse would not honour their part of it. They then said we had to wait for a refund from the booking sight as they had cancelled the booking with them. As we had not received a cancellation email from them I highly doubt this was the case and would leave us out of pocket by nearly £500. The staff were unhelpful and unfriendly and the service awful. I'm not sure where they get their 5 stars from as it's clearly not in being honest or helpful. I am 7 months pregnant and this was an anniversary treat so I really did not need the stress or upset caused by the manager who went back on what he had said the night before.

We stayed overnight at Packhorse Inn. We found it on the internet as one of the best dog friendly hotels in our area. Staff were very helpful and friendly. Got lovely room suitable for a dog which let us take the dog out without going thorough the hotel and lead straight outside which is always super handy when you have your furry friend with you. Beautiful surroundings which are perfect for dog walkers. We booked a table at the restaurant forevening meal, both starters and mains (we both had a roast) were exceptional. We were served by super nice waitress Gabi. Breakfast of choice was included in our rate and also was delicious. We had cooked breakfast, yogurts and croissants were served before cooked breakfast which was a great touch. Delicious coffee and fresh juice. The hotel is just outside Newmarket if you fancy town more then village walks.

By chance and good fortune, we booked and had lunch on Saturday and the food was great. Nice dining room too. My deer with a little kofta, yogurt and couscous was imaginative and my partners fish was good too. Nice 'by the glass' wine list. Bit of a trip for us but would go back and stay the night.

Had a one night stay last night, the room was lovely and staff were very welcoming. Booked a table for tea was welcomed by the friendly staff, I had the pheasant and it was beautiful top quality food and service

We stopped here for lunch yesterday because we had read that it was dog friendly. It’s a lovely place in a gorgeous Suffolk village. We decided on the set menu which was excellent value for money at £19 for three course and included homemade bread before the starter arrived. The food was delicious. Our Standard Poodle was also treated well with a fresh bowl of water and some biscuits. The staff were lovely. My only criticism is that there was only one ale available on tap which was fairly dark and not to my partners taste.

First visit. Very very busy but our reservation table was there ready and waiting. Very quick drink service. Delicious menu choices. As it was busy the order took a while to be taken. Friendly people work here. Starters were terrific, pate, sardines (filleted) and smoked duck breast with walnuts and pomegranate. Delicious. Roast pork was fantastic and crackling perfect. Wonderful fresh vegetables,carrots , parsnips, kale, and possible squash and carrot purée? And also cauliflower cheese. The only disappointment was the roast potatoes not hot enough and needed to be seasoned and crisper . Cheese board excellent and chocolate brownie to die for.

A group of us visited the Packhorse for dinner. A lovely Inn with a very friendly atmosphere. Generally, the food was good but the most important feature was the service. It was exceptional. Gabby looked after us like no other waitress before her - she was brilliant. Very attentive and thorough in everything we needed.

Three of us had a lunch at 1.15 on a weekday. We were warmly welcomed and shown to our table. The restaurant was very busy with nearly all tables occupied. It is a tastefully decorated with comfortable chairs.

We had a fabulous meal last night , visiting friends who were staying overnight ‘in the lap of luxury.’

A lovely family dinner, our server Gavy stood out particularly! As usual, we really enjoyed our food here 😊

Yet another fantastic meal in The Packhorse and great to see the kids menu which our 8 year old gave 10/10 , all the staff are always fantastic but a special mention to our fantastic waitress this evening Gabby who is from Argentina, we are regulars and have never met Gabby until this evening, a complete breath of fresh air, fun and outgoing and always had a smile, very attentive, fantastic service ! Thank you for another great experience.

I was surprised with a night away at the Packhorse Inn with dinner for my Birthday. We had a lovely time, food was wonderful, wine was very nice (although they were changing over the wine lists so a little hit and miss with availability) and our room was gorgeous, thank you to the team for our lovely stay!

White onion soup starter surprisingly tasty. But main course was a nightmare. Pork belly was literally just a slab of fat, floating in a sea of salty gravy. Totally inedible. Hugely disappointing.

Contrary to their claim in their publicity, the Packhorse Inn is by no means a "traditional pub". The whole interior has been reworked with a lot of thought and style. It has tables and furniture that have relaxing rather than just eating in mind. As we were meeting old friends we appreciated this and enjoyed chatting in comfort.

I had a surprise 50th birthday with family in the private function room. Max, who primarily looked after us was so very attentive kind and helpful. The food was spectacular and choice ample to suit all tastes. For a party of 14 we were all very happy with our meal and wine. It felt relaxed and informal but with tip top service. Than you.

Visited for the first time Friday, everyone really enjoyed the food. The ribeye steak was cooked to perfection. The staff were all very nice too, especially our waitress Gabbie from Argentina.

My husband and myself went to the packhorse to celebrate our wedding anniversary. We have been loads of times and had no problem. This time however I had the chicken main meal and I was not very happy with it. It was like rubber and didn't look like a chicken breast. The service was fantastic as usual and could not be faulted. The soup was lovely it was just the chicken which was rather upsetting as we have enjoyed many a meal here.

Absolutely love this place! Went for a boozy lunch with my best mate today - great food (as always), great service (as always) and lots of great wine (as always!)! All for under £100 (and we ate and drunk a lot!!) Absolutely 5 stars without a shadow of a doubt. An absolute gem ❤️❤️

Oh dear, somewhat surprised by all of the rave reviews. The food was fine, no problems at all, lovely scampi and chips for lunch, really very nice and obviously freshly homemade but that is what you expect if you are paying a little more. I was very underwhelmed by the service...definately service without a smile. Disapointing, felt like they were doing us a huge favour really. I usually leave a tip for service but as a matter of principle wasn't going to on this occasion....however, after paying cash, I waited for the change and waited, and waited and in the end had to go and ask for it. It was asumed it was a tip which I thought was a bit rude. Perhaps it was an 'off' day as all of the other reviews are great so I don't want to put people off but I won't be returning, that's all.

We stayed here for two nights and the purpose of our visit was reminiscent of “ long lost family” as it was the venue for a family reunion. Most of the wonderful staff were aware of this especially Ali and Max who were such a huge help and it is partly down to them that it was such a success. On our first night before the big day we were served by our waitress Anna with whom we shared a private joke involving a car fire and water ! The room we had was beautiful, the food was delicious and all the staff so very friendly and helpful, can thoroughly recommend it. The only thing I would suggest is that although they supply blankets in the beer garden for the cooler summer evenings it would increase the bar sitting area if there were patio heaters. Overall a fantastic experience.

My Sat Nav took me a long way around, which was annoying but that was the only downside. We had friendly staff, very efficient, lovely food, with fairly common dishes made with flair and imagination. My hake with white beans sounded a bit bland, but wow, I was wrong. Healthy and tasty.

Thank you!!! Nothing but amazing things to say about this place. The food is incredible, service is fantasticly attentive and kind. Every detail attended to!

The right balance between fine dining and rustic food done SO well. Front of house was welcoming, good humoured and good communication when delayed as very busy establishment.

Have visited here twice before. Staff very friendly. Lovely location and relaxed atmosphere. I love that dogs are treated on the same level as humans. Annual visit with my friend and we enjoyed the starters of chicken terrine. We had roast Sunday lunch myself the chicken and my friend the pork. For dessert we had the mixed ice cream and Raspberry Crème Brule. We were made to feel welcome and not rushed at all. Will be back at Christmas!

I have never bothered to write a review before, but on the journey home I felt compelled to do so.

Having eaten here before a few years back we were surprised at how things have changed. Both of us regularly eat out and felt the quality, value and service all lacking terribly. The Hake was tough and flavourless, served with what could only be described as “tinned tomatoes”. Service was slow and not particularly welcoming, we were not even shown the specials , or pudding menu. Wouldn’t return