Oxford Spires Four Pillars Hotel in Oxford

Great restaurant. The salmon dish complemented by prawns, asparagus & broccoli was imaginative. Thank you Izabella for your attentive service! It’s our first time staying at the hotel and trying the restaurant I’ll be back!

Fantastic venue, service and food was first class. Special mention to Isabella who looked after us for our evening meals. Definitely recommend this restaurant and hotel as one of the very best in Oxford. The Hotel is run like clock work you cannot fail to notice how hard there staff work making sure every detail is carried out with the utmost professionalism. Isabella you are a real credit to this Hotel.👏👏👏 Mr Mrs Love Farnborough Hants.

Lovely restaurant set within Voco Spires Hotel. Calming ambience with nice decor and furnishings. Nice little terrace to enjoy a cocktail or 2. Welcomed and hosted by Isabel who was friendly and chatty. Food was extremely well presented and full flavour.

Had wonderful time yet again in the restaurant. Enjoyed pork chop and beautifully done lamb shoulder. Service from molly top notch! Had bottle of wine suggested by tanmay which was fab ! Would be back soon !

Great food by new chef Claudio, well presented with nice butterfly on top as well which was edible. Service awesome as well. Vighnesh on bar and tanmay on restaurant were attentive and helpful.

We’ve returned after couple of months to have a quick drink and was very pleasantly surprised by the great service that Vignesh provided, which encouraged us having couple of more drinks and not too long after ordered 3 meal course . 5 star quality food is the least to say, excellent quality and stunning presentation. We sat in the terrace , where we enjoyed great ambience .

The host at the restaurant (Mali) and several of the servers (including Nadir) were very welcoming and accommodating.

The place is great,staff are wonderful. Mali and Keneisha were exceptional. Smiling making you feel welcome.

We had a nice dinner while staying at the hotel here. The food was nice and our amazing server Izabela made sure we had an enjoyable time.

Very delicious and creative food, great and attentive service of waitress Molly! Definitely worth the money!

Isabella and the entire team were superb. We felt like cherished guests. The new award winning chef was superb. With a visit

Have to give thanks to Izabel on Fri in the main dining room, and to Linu on Sat in the lounge and patio. Both were welcoming, helpful, and provided excellent service to our large group on a busy weekend. Food options were imaginative, fresh and yummy, too.

Great team . Very warm .Mali was exceptionally great , always checking on how I was and getting my special menu request delivered .

Max and Valentino were excellent, really looked after us and gave wonderful service. Thankyou so much 😊

Excellent experience. Valentina and Max were amazing, so welcoming and helpful. I'd happily come back and eat here again.

This was professionalism and tact of the highest level from Team Leader Vignesh, who recognised I had been waiting a touch too long after placing an order at the bar for a simple burger meal...later arrivals were being served promptly. The interaction was measured yet reassuring, with a Guinness on the house to boot! Vignesh is a true credit to the hospitality trade and Voco Oxford Spires, where I had the pleasure to be looked after

We had a lovely dinner at Deacons Resaturant. My husband ordered the veal special and I had the Chicken Tikka Masala (from the Bar Menu). We had the White Chocolate Raspberry Cheesecake for dessert. The food was excellent both in taste and in presentation. As important as the food was the service which was superb. Izabella, our server, was warm and welcoming, knowledgeable and efficient. Her bubbly personality and attention to detail made the meal very pleasant!

This place is nothing special. The only nice thing was the outdoor seating. We had a weird waitress, who forgot our drinks and asked us to pay before the food had arrived.

We ate on our first night's stay in the hotel. It was the second time we have eaten there, and it was dramatically understaffed. We had to wait for menus, and then a long time for our order to be taken, and then a long...

Me and my partner had dinner at the restaurant last night. We had a three course meal and all of it was absolutely fantastic. The food was exquisite and the service was good (only issue was that we asked for sparkling water and got still,...

The accommodation is exceptional but this in house restaurant is anything but. The food was expensive but below average. Vegetarian and Vegan options were limited to a risotto and bean burger respectively for the main courses. I ordered a starter which was just a single...

If you have a problem with eyesight you may need to ask for help as the menu is printed in very light print but I am sure that when the re-branding is complete that may be resolved

I did not stay at the hotel but rather dined in the restaurant. The food and service has gone downhill since i was last here four years ago, but not the prices... There are better places to dine in Oxford for the money.

We had our first dining experience at Deacons on the night we arrived at Oxford Spires Hotel and had a wonderful experience. The food was excellent and very tasty. Our needs were taken care of by Isabella who was fabulous and ensured we had everything...

I visited on a business trip with a group of colleagues and not only is the hotel beautiful, tasteful and full of facilities not to mention the grounds are fabulous but the lunch menu was outstanding‼️‼️‼️‼️‼️ I had chicken jalfrezi followed by chocolate fondant with...

The hotel is lovely. Very clean and good style. The staff are friendly and helpful. We stayed in the deluxe room. Room was spacious and nice decor. The only thing that let it down was the heat in the room. Windows only open couple of...

Enjoyed our stay and the staff was exceptionally helpful. The place is much larger than it looks from the outside, but was in easy walking distance from the heart of Oxford and yet far enough away to provide plenty of peace and quiet.

The hotel is well situated with an easy walk to the city centre either along the river or the road. I think recently refurbished with stylish decor and large public spaces. Along with every other hotel in Oxford it is expensive and I think that...

Definitely looks over substance at this hotel.Room ok. Location great for Oxford. Food poor standard, warm not hot buffet breakfast and loads left at the end, does that mean it gets served up next day? Had dinner one evening not hot and chicken dry. Service...

We had an excellent weekend mainly due to the Staff who could not do enough for you. Nothing was too much trouble. It is not often you find this level of Service.

Within easy walking distance of Oxford along the Thames river. Stayed in a room with a balcony, which was clean, warm and we'll set out. Had dinner and breakfast there - we were satisfied. Not a cheap hotel, though, and we had to pay to...

Away for a nice weekend, checking in was protracted and annoying. The rooms, were a really long way from the main part of the hotel. It was easy to get lost on the way to or from your room. The state of my room was...

From the minute we entered the hotel we had excellent service. Everyone going the extra mile being polite , happy and willing to oblige. The room we had was lovely good size , nice bed large shower. The food was delicious both nights and breakfast. Special mention to Andrei on Saturday night Sunday morning and Isabella Sunday night. Both charming and so happy to help. Brilliant time.

We stayed overnight on a recent visit to Oxford. Lovely hotel, modern decor and located a stones throw from the river. Staff were very friendly and helpful, we arrived too early for checking in but our cases were taken care of and we were given a map of Oxford which is a very pleasant 10/15 minute walk along the river.

As a special weekend, we decided to stay at this hotel for 1 night, The rooms are very clean and well presented. Staff at reception were helpful and friendly. The only thing that let it down was the breakfast area on Sunday morning. Most hotels of this standard, the staff would show you to a table, but here it was a case of sit where you like. Fine, apart from the amount of tables which had not been cleared or reset for guests. During our 45 minutes at breakfast, there were at least 6 tables in our immediate area which had just been left. The food itself was fine, but a hotel of this standard should not allow this to happen. The breakfast manager needs to be in control of the whole area.

The hotel is fine as far as standard four star hotels go. My issue is with parking. I forgot to key my car registration into the screen on the reception desk and sure enough I received a parking ticket through the post. As I had stayed in the hotel a few times recently and remembered paying, I checked with the hotel and someone checked in their system and said they found a receipt confirming I paid. I relayed this to the parking company who insisted I had not paid. On further investigation, it turned out that the hotel had looked at an older receipt. By this time the penalty had risen to £70. The hotel basically washed their hands of it and I was left to settle the bill. Suffice to say, I will never be staying in this hotel again.

In a good location but let down by the little things. We had a large bedroom with a tiny bed pretending to be a four poster. The room had adequate space for a king size bed, which would have made a decent nights sleep. The thin cover which was pretending to be a duvet was only big enough to cover bed once two adults underneath it turned into a wrestling match who got the cover. The windows were old and latches broken.

12 of us arrived here on a Sunday for a family meal. Was told that we had to pay for parking £4 for 2 hours £8 for 4 hours. When saying that this was ridiculous as we had a meal booked and we should not have to pay for parking they said ok we did not have to pay and got a refund

Mi novia reservó esta estancia para celebrar mi cumpleaños, la habitación era muy bonita y la cama era cómoda. La ducha era potente y grande.

Visitamos este hotel solo para almorzar y revisar las instalaciones para una celebración familiar más adelante en el año. Llegamos a eso de las 1. 45 pm y hablé con la recepcionista que dijo que podíamos almorzar y también nos informó que tendríamos que pagar para estacionar en su estacionamiento. Este es también el caso de los residentes. Puedo entender el razonamiento de esto cuando están tan cerca del centro de Oxford, hasta cierto punto, pero ¿no debería cobrarle a las personas que se alojan en el hotel? Querían 4 por 2 horas.

Acabamos de pasar un fin de semana en este hotel y no nos podemos quejar de nada. El personal era amable pero también eficiente; nuestra habitación era cómoda, limpia y espaciosa; La comida era muy buena. Desde nuestra llegada hasta nuestra salida, tuvimos una experiencia totalmente positiva y definitivamente regresaremos.

Encantadora llegada, iba a un show y nos dejaron reservar un poco antes, explicando el spa, la cena y el desayuno empezaron a las 6. El lunes 30 por la mañana, fui al espectáculo y luego comimos en Cosmo. Al llegar de vuelta, el hotel tenía música en vivo en el comedor y la comida era encantadora, nos hubiera gustado haber comido. Pero nuestra habitación. No había uno sino seis pelos negros en la cama cuando tiré del edredón, la ducha goteaba, solo una bebida de chocolate y la vista era una pared de ladrillos a menos que se pinchara el cuello para ver a la izquierda. Pero lo mejor fue el desayuno. Bajó por 7. Las 30 am entraron a la zona del desayuno y me dijeron "espere", señalando la zona del bar, sin explicación o por favor. Así que lo hicimos, fui a la recepción y pregunté por qué no podíamos entrar. Explicó que el desayuno no empezaba hasta las 8 de la mañana. Le dije que nos dijeron que 6. 30 am y no era feriado bancario (31/12/18) se encogió de hombros. Lo que lo empeoró fue que no había letreros en la recepción, el restaurante o en nuestra habitación sobre el cambio de horario, tanto para regresar temprano a Essex.

Nos acercamos a este hotel en la víspera de Año Nuevo el año pasado (2017) y lo pasamos muy bien, mezclándonos con los invitados de la fiesta del hotel y celebrando a la medianoche. Teníamos comida y bebidas y, en general, nos sentimos cálidos, felices y alegres.

We ate here for both nights of ur stay and enjoyed immensely the food the ambience and the staff epsecially our waitress Isabel

We went to the Mowtown night ...only about 45 people there but it was a good night. Great food and good disco ...Good value for 21 pounds .

Very pleasant stay. Quick check in although now have to pay for parking which never had to in the past, so this add's £7.50 per night onto the room rate, not a big deal. Room overlooking the garden, large bed, although I found the mattress quite soft but others may prefer this. Quiet location yet easy to walk into Oxford or get a taxi if required. Breakfast offering is excellent, buffet style which is good for thise in a rush or who prefer to choose several items.

This hotel is in such a perfect area just on the outskirts of Oxford just a fifteen min walk along the Thames river walk into Oxford, the room was spacious and newly decorated the room included refreshments in the fridge, tea and coffee and an iron and ironing board and toiletries, the bed was very large and comfy, the bar downstairs had a good selection on the menu we had some nice food and cocktails we didn’t have chance to use the spa this time but we will definitely be back to stay at this hotel.

This is a well situated hotel, but remember, it’s a good walk into the city centre, all of 0.8 miles. A stylish and professional vibe greets you when you enter. Efficient and courteous staff, to a person. Clean rooms, hot water, great breakfast, what’s not to like? We stayed for two nights and would definitely return. Thank you team!

We attended our friend's wedding ceremony at the Oxford Spires. Lovely room with access to the patio area for prosecco and nibbles after. Lovely setting for a lovely couple.

I love this place. The employees at The Oxford Spires Hotel were the nicest people we encountered in Europe.

Back at the Four Pillars again for another tastfull meal cooked by chef Raul, had to personally thank the chef for the outstanding meal, top service as always. The food here never disappoints you. Thanks again. ;)

We once again had another great dinner at this wounderful hotel we are always treated so well staff always so friendly. Tonight we were served by micheal 1st class waiter great service.

Diese Tage sind in Oxford sehr heiss und für Übernachtung in diesem Hotel war keine Erholung, fast keine Auge zugedrückt, zu heiss waren die Zimmer. Es gibt keine Klimaanlage.

Fuimos a los cuatro pilares (agujas) Abingdon Road Oxford para una comida con un grupo de 20.

I have been a member of the leisure centre at this hotel for 13 years. Recently they have installed a paid parking scheme managed by an outside company. This means that if there are any issues, you get no help or support and they dodge my calls asking for it. The company does not say why they issue the ticket, just that you broke their conditions. I used to use the spa facilities and the restaurant but now I don't dare for fear of another £70 ticket. I would steer clear- there are other hotlels in Oxford where you will get better service.

Currently staying at the hotel, the reception area very modern, however rooms are horrible. Worn out carpet, dirty bathroom. Pubic hair in the toilet and on the seat.....

Had the most wonderful afternoon tea with friends. Cosmin looked after us as if we were royalty and nothing was too much trouble. He sat us overlooking the Thames and the food was superb. Will definitely go again.

Large room. Tiny TV not much bigger than a laptop screen. Easy walk to city center along the Thames or on the street. Good food but bar not able to handle the volume of people for the event booked in the restaurant.

Esta fue nuestra visita a la calle a 1 este hotel y esperamos volver otra vez. Al llegar nos recibió un joven muy educado y servicial señora. Nuestra habitación, no. 22 estaba bien. Podría haber hecho con un poco más de iluminación. Algunos de los enchufes no funcionaban. El baño estaba muy limpio, con un montón de productos y toallas suaves. Nos fuimos y tomamos una copa en el bar, tomó bebidas afuera y los jardines son preciosos y bien cuidados plantas, caballos en los campos, simplemente hermoso. Habíamos viajado aquí para un festival masonic señoras y debo decir que la comida era 1, Clase Street, el personal era muy atento. La habitación era muy bonita. Después de una noche de muy buen dormir en una cama muy cómoda, nos duchábamos, luego nos dirigimos para vestidos el comedor para el desayuno y la comida de nuevo, realmente genial, caliente y abundante, desayuno completo, frutas o cereales es sin duda había mucho para elegir. El café era muy bueno. Nada era demasiado problema para el personal, muy servicial y educado. Gracias Oxford Spires Hotel, tenemos ganas de volver de nuevo.

No estábamos muy contentos con el hotel, pero el restaurante estaba perfectamente bien. Sin embargo, soy una marca a causa de la mala gestión.

Nice breakfast for a hotel buffet and dinner was surprisingly nice, well cooked beef and lovely sides. Staff friendly and professional.

We've stayed at the oxford spires several times, as the location for visiting oxford is excellent. This was our first visit following its takeover by De Vere and the introduction of parking charges, which were easy enough to pay as they were added to our...

Very enjoyable lunch, but this was spoilt by a £8 for 4 hours parking charge. This was non returnable. I will not visit the hotel again or recommend it to others until the non returnable parking fee is removed.

On a recent visit to the UK my wife and I took the opportunity to spend a couple of nights at the Oxford Spires hotel as a part of a “luxury escape package including breakfast and dinner for 1 night. The food was great and...

We attended the Hotel for an annual function and we were made to feel welcome, room was clean, bathroom could do with a little tidy up!! the breakfast was great. All the staff we met were very helpful and polite. Just the one "gripe" when...

good relaxing place within 25 min walk to the centre of Oxford. next to the Thames which gives you options to spend time outside in an education way as well as resting and shopping

Room allocated needed some refreshing, dirty grout in bathroom and bath base was in bad condition. Stayed here previously and had a double room on the ground floor was certainly better than the twin we were in this time on the 1st floor. Hotel seemed...

We stayed for New Years Eve. The room was lovely and the decor of the hotel is nice and modern, having been recently renovated. The food was nice and the entertainment on New Years Eve excellent. The hotel is perfectly located within walking distance of...

Great night. We had a two night package. The food was good, DJ excellent and the room 63 large and...

I used to stay here frequently and always liked it. I still like it but......it does seem badly run. We...

Staying in the hotel so we went to for dinner here. The person serving us was polite but had no...

El ambiente en este restaurante es muy pobre. Básicamente es el hotel restaurante buftfet tha hacen en un restaurante 'adecuada en la noche, pero todos los vacíos que sirven las mesas permanecen in situ así parece fría y poco atractiva. La comida en el restaurante...

Absolutely loved our stay at Oxford spires! The lobby was all Christmassy check in quick smooth, room was spacious and...

Buon Hotel camere comode e pulite,ottima colazione,gentilezza e disponibilità del personale. Giudizio positivo.

Stayed here on a short break before the hectic Christmas season kicks in.

Nada era demasiado problema. Uno de los mejores restaurantes de golondrinas de servicio y de calidad he comido en bastante tiempo, todo era perfecto, hecho por personal atento y conocimiento

An excellent restaurant with high quality correctly cooked food but with limited menu selection - better to have well prepared food rather than wide choice not so good.

I ate in this restaurant last night, the food was delicious however we did have to wait for it. The restaurant was very busy so there was quite a wait on food, however the staff were all highly professional and coped as well as they could considering the volume of people in the restaurant. We did however have an enjoyable evening and once the food came, it was worth the wait and the location is great. The service at the bar was very good and the manager was very responsive to feedback.

Attended a business function here, staff were all friendly and helpful. Food and service were good in both the bar and the private function, which was good. Hotel has parking and it’s relatively easy to get into the centre of oxford by bus or walking. It’s not too far from the river Thames which you can walk beside.

You listing says, "unwind in the supreme comfort of the luxurious accommodation". I'm not sure what part of the hotel you are describing but it's certainly not my room which was tired, old fashioned with an Artex ceiling and hadn't enjoyed an update in many years. Lighting was poor and the room was pretty dingy. TV was small and located such that it was obscured by the bed post.

We have stayed at this hotel many times. The first time we stayed here we were charged £95 per night. This time we paid around £280 to stay two nights. This is a lot if money when compared to some other hotels.For this price we were provided with a nice quiet comfortable double room, parking, breakfast and one evening meal for two. We could also use their swimming pool etc.The food is very good - and has improved. Our evening meal was very nice. The best yet! A bottle of wine starts at over £21.The hotel staff are very helpful and friendly (thank you).The location of this hotel is ideal for walks into Oxford. A walk along the river bank into Oxford is about 20 minutes.We were pleased to see improvements to the bar area - with some near by comfortable seats.Overall the best stay we have had at this hotel. If you the money, worth a stay.

We stayed here for 3 nights ,a good location for family reunion and within 15 minutes walk along the Thames into the City ,with Christ Church College , in particular, being very close.The hotel itself is very comfortable , good breakfast and evening meals, in a quiet position with fields surrounding yet close to the main road into Oxford , plenty of parking spaces . A good choice at a reasonable rate.

My wife brought me here overnight as a birthday treat - best birthday present ever. The setting is very picturesque and of course quiet. Reception was professional, friendly and helpful - they knew exactly what they were doing. Our room was very comfortable and clean and the absence of a bath-plug was sorted out quickly and professionally by a manager. We enjoyed drinks in the quad before heading down for dinner - what a treat! Cristian was friendly, attentive and a consummate professional - there when we needed him, completely skilled and not intrusive at all. The food was simply sublime - the most tender, tasty lamb I have eaten in 12 years in the UK. My wife said her goat's cheese and textures of beetroot was both heavenly and clever and my beef salad was good too. My wife had the duck with butternut and poached pear which she said was very well prepared. Pudding was a creme brulee that was light but perfectly cooked and we felt thoroughly pampered with our table overlooking the lawns. After a very good night's sleep, we enjoyed breakfast - a fairly typical buffet but with good service and the ability to accommodate my gluten-free requirements and perfectly poached eggs. Check-out was straightforward and we thoroughly enjoyed ourselves, we'll definitely be back.

I met a friend for lunch on Tuesday. As she works on Abingdon Road we decided to go to the Oxford Spires. I’ve been there a few times before but not since it has changed ownership from the Four Pillars.The bar was re-furbished a while back and is now much improved with relaxing decor and plenty of light. We chose a table close to the outside seating area so we got the benefit of the lovely sunny weather without getting too hot.We couldn’t see anything we wanted at first but noticed that for lighter choices you could ask for their ‘seasonal menu’ so I requested this when I ordered a white Americano for myself and a diet coke for my friend from the bar. I was handed a small perspex stand with a menu inside. I think it would have been simpler if these had been placed on the tables to begin with. The 2 male bar tenders were laughing & chatting with a young girl at the bar when I went to order but they were polite and halted their conversation to take my order.I took the drinks to the table and after much deliberation my friend and I both chose the same dish, Char-grilled vegetable ciabatta, and decided to share a side portion of chips. My coffee was a little stronger than I normally like but tasted good. There was a biscuit served with it which I did not want so I gave this to my friend. When the food arrived we had a some chips and a small salad on each plate which we hadn’t expected. The waitress then brought over a bowl of chips for us to share and we said we hadn’t realised that the dish came with chips and so we needn’t have ordered any extra.The sandwich was described in the menu as Char grilled vegetables with mozzarella on toasted tomato and herb ciabatta, however it looked more like a pannini than ciabatta When my friend queried this with the waitress she responded, rather abruptly, that it was definitely the ciabatta. The sandwich was very tasty however the bread contained no tomato and no herbs and tasked very much like a pannini. I tried the salad but unfortunately it had been smothered with a sweet dressing which I didn’t like so I wasn’t able to eat it. If I had known that there would be salad with it I would have requested the dressing on the side. My friend asked for some balsamic vinegar but was given 2 sachets of malt vinegar instead. The waitress disappeared again before she could tell her so she did without the balsamic in the end. The chips were very tasty too however there were far too many of them and a lot were left.No one came to ask if our meal was OK and it was quite some time before our dirty crockery was collected. I asked the waiter if I could order another coffee and was rather surprised that he did not ask my friend if she would also like something so I had to quickly ask her before he rushed away again (it was not at all busy in the bar by the way). She ordered a cappuccino.The coffee’s arrived both with biscuits. My friend ate half of hers but couldn’t manage the rest and certainly wasn’t able to manage mine too.The bill came to £37.60 which my friend paid on her card. I said that sounded rather high and had a look through the receipt while she was making the payment. I had expected the food to be a bit pricey but I was quite shocked by the £3.50 charge for a diet coke. The coffee was £3.95 for an Americano and £4.25 for the Cappuccino, neither of which had been freshly brewed. I must say I begrudge paying such a high price for a coffee and then being given a biscuit I didn’t even want. I would much rather pay less for the the drink and not have the biscuit, however these charges were as advertised so I didn’t complain.I did notice however that we had been overcharged for the chips. The advertised price for the sandwich was £8.25 but our receipt showed 2 charges of £9.50 for char grilled veg with chips and we had then been charged for the additional bowl of chips which we hadn’t finished.I pointed this out and expected a polite apology and adjustment to the bill however instead the bar tender was extremely rude and asked why we hadn’t told them about this earlier. My friend told him that we had actually mentioned the chips to the waitress when checking that we had received the correct food. Still no apology was made. We were told that we couldn’t have a refund because he would need to get the manager to do this. We both politely asked him to please get the manager then.After a few minutes the manager arrived and we explained the situation. He told us he would refund the money for the chips but still offered no apology. We walked away from there feeling very upset and angry with the staff in the hotel. We’d had such a lovely lunch and were in a really good mood when we went to pay so it was a real shame that such a minor issue should cause the staff to be so rude to us. Needless to say, despite the enjoyable food, we didn’t leave a tip and are unlikely to return to or recommend this venue.

We have been to this hotel every year for the past four years and last weeks visit was the best. There has been a noticeable improvement in the attitude of the staff. All were very helpful, friendly and positive. Everything went smoothly, from check-in to checkout. We felt that there must have been a change in management. The breakfast buffet was fine, we did not take any other meals in the hotel so cannot comment. The room was very clean and the housekeeping was efficient. On the downside we did find the room too hot because of poor ventilation; the window only opened a fraction. Also the noise insulation is perhaps not the best. On the upside though the location is great, parking is included, a ten minute walk to Folly Bridge and, if you are a runner, you can get onto the towpath and have a lovely run for as many miles as you want and, best of all, it is flat!Overall a good place to stay in Oxford but I would say this is a 3.5 star hotel aspiring for four.

We came back here again, as the facilities ( Pool , training room etc.) are excellent & a short walk to the center of town. Our room was great, the same as last time. The hotel is spread over large grounds & has a variety of wildlife around it, which gives you a feeling of being in the country.having said that, the room, was a long walk from reception & the lift was out of order.Have read previously, that other guests had the same problem, so next time we are back, will be take a ball of string to help us find our way back to our room !

We booked a night away to have a relaxing time in Oxford, thought we would treat ourselves to an expensive luxury night stay, our Deluxe room was over £350 with breakfast.We checked in and straight away asked for a credit card, I didn't want to pay on a credit card only on a debit card as they wanted to take £400 off the card then credit back when we paid. I refused this so had to pay on a debit card to be told I would have to pay for everything when we ordered, so could not put anything on the room.We went to our room which was in another building, at first the room looked nice however it was not very clean due to cobwebs and dust, several cracks in the walls and paintwork on the door, the bath and sink/toilet waste leaked onto the floor. The pillow was split on the seam. The bed did not seem to be made correctly. Due to travelling we were both very tired we noticed they had left a note in our room mentioning a turn down service between 8&9pm, so we went for dinner and stayed out until just after 9pm to allow turn down service, this wasn't carried out at all.We ate in the restaurant which was very disappointing, we ordered drinks and our meal, the starter arrived before our drinks!, the standard of meal was no better than a pub chain standard, the halloumi was not cooked correctly. It was rubbery & squeaky and the dessert appeared just to be a pre made frozen desert. We ordered cappuccino that wasn't hot, the waitress who was very good replied that she would replace it but it may still be cold as it just comes out of a machine, I don't expect this in a hotel costing this much.The bar staff that served us struggled to understand when we asked if they had any different flavours of tonic water, I feel that it is not unreasonable to expect staff in an English Hotel to understand English.From all the hotels I have stayed in throughout the world, I feel that I have never had such bad value as at this hotel. I shall certainly never stay in a Four Pillars hotel again.

This is a splendid hotel in close reach of the city but feels as though you are in the country. Room was not big but very well prepared, good bathroom and shower with lovely toiletries. It was nice to have an iron and ironing board in the room. Breakfast was wonderful, vast range of fresh fruit, full choice of cooked food with a selection of pastries. Nice bar area with an outdoor space we were able to make use of. The walk down to the river and along to the city was lovely. Staff all excellent and very helpful. I had a problem with safe which was rectified immediately. I would thoroughly recommend it for a stay in Oxford.

Spent a full day at this hotel meeting customers, very good service from the bar/lounge staff and also ended up eating dinner here as I was there very late, very good quality food. Would certainly use this location as a base to meet customers in the future when I am next in the area.

Poor service. VERY poor service. A manager had to comp one of our meals because it was bad. Not good.

Do you want to visit a hotel with a HOT room with no ventilation except if you're early & lucky to get a small tiny computer fan? Then perfect place! You want defrosted food heated in the microwave? Then go for it. You want to support a company who force their employees to work even when ill then thats your den. A bottle of still water will cost you £5. Thats not a joke. No AC in most rooms. Very unkind to kids. No highchairs no respect and no professionalism. Business men who are visiting walk out tired & exhausted due to no sleep because if the heat, noise caused by ventilators etc and lack of ventilation/fresh air in most rooms. No mobile reception at all! Wifi is free but weak. Atleast a hundred people will be using it so good luck! I'd go travel lodge instead. Atleast it'll be worth the money.

Good choice/range of food whether that's breakfast, lunch or evening meal. Outdoor terrace is lovely and ideal for enjoying pre/post dinner drinks.

Reception is small and only one person on the desk so check in was slow for us. There is no soap in the gents toilet by reception. I don't mean the soap had run out I mean ther is no soap which is not good for a supposed 4 star hotel. Our room was comfortable and clean with the exception of the towel rail which had quite a bit of dust on the rungs. Surprised by a mini bar that had complimentary alcoholic and soft drinks for the 1st use. No problem getting off to sleep but unfortunately got woken up both mornings by people talking as they walked past our room. Sound proofing needs to be sorted as it is impossible to stop people talking and why should you. The wife got woken in the night by the mini bar fridge switching on.The hotel is in a good location close to the city.We didn't eat here so cannot comment on the food. I would say why pay £15.95 for a breakfast when you can go into town and get a good breakfast for a fraction of the price.

Booked a table for lunch for seven people four weeks ahead of date. When we arrived no such reservation had been recorded. A group of three small round tables were put together to appease us. Service poor, risotto luke warm. Our bill was slapped on the table before we had a chance to decide we wanted it, we were going to order coffees. Added to this, I should comment on the difficulty my sister had with her wheelchair in the disabled toilet, the room was very small she said.

This hotel is situated near the town centre and is a smart and lovely place to stop. With good rooms and and eating facilities plus a leisure centre . Disabled access and lifts and with all needs for an enjoyable stay.en-suite rooms with quite and good views on the ground floor at the back .staff friendly and helpful .Parking free and there is a 15 minute walk to the city centre and all the sights .

4th time staying here now, staff always polite, rooms are spotless.And not too far to walk into the town either.

This is a lovely place to stay we were in the old part of the building super atmosphere the lounge Bar has high vaulted ceilings very comfortable seating and ambience We were lucky enough to stay here for 3 nights,eating in the restaurant each evening the food was extremely good the staff very attentive and the head chef visiting the table making sure all was to our liking The breakfast each morning was also to the same standard ,a perfect buffet of continental and traditional English the staff as attentive as the evening In summary I cannot recommend this hotel enough ,from the minute you arrive at reception to the minute you leave you feel as though your wanted

My girlfriend and I stayed here for the night on the way home from the south coast. It's a beautiful old Tudor building on the river with lovely grounds. The room was great, with a really good shower. Dinner in the restaurant was excellent, with great service. I'd highly recommend this place and would definitely revisit if in the area.

Stayed at this hotel for business and was impressed with the breakfast buffet. Good selection of heavy and light items and the staff is attentive when it comes to keeping coffee on the table. Overall, a nice hotel with a good restaurant that I will visit again

Lucky there was a group of us as I ordered the starter which was salmon but when it arrived it was covered in green pesto which was awful and swapped with a friend for his which was a little better the lamb chops were as tough as old boots dessert was not much better think they were giving small portions that night, we complained about some of the meals and were given free coffee they should have knocked some money off the bill as it was we spent over £400 that night ok wine wasn't cheap but we like a nice wine, as we stayed there the weekend we found another place to eat the next night