Our Place - Milton Keynes The Hub in Milton Keynes

Shockingly slow service and appalling customer service regarding my complaint. Who offers a complimentary meal for 2 and then because you need to cancel and reschedule due to unforeseen circumstances decides you can no longer have this but a welcome to book as a paying customer!!!! Disgusting

Agressive staff who don’t seem to know what they are doing, felt very on edge the whole time we were there (wasn’t very long…) and not a very good vibe. Don’t recommend.

Really not sure where to start with this review! We pre-booked for a group of 9 for dinner and were told they couldn’t accommodate us at 7.30pm on a Saturday but instead could we come at 7pm - all totally fine with our group. We arrived and it seemed the people who worked there were clueless to our booking and had a big party on in part of the restaurant that needed clearing out first and we didn’t get seated at our table till 7.45pm. Service: - Apparently ordering drinks to your table isn’t a thing here and we continuously had to go up to the bar to order and pay for these. (note they have two separate bars, one for cocktails and another for everything else! & are clearly understaffed as we had to wait ages to be served) - As soon as we were sat, we immediately asked for some bread & oils for the table as listed on their menu which we had to remind them twice to bring out - We had to ask for someone to come take our food order despite staff walking past our table several times and seeing us waiting - All the staff, quite honestly just looked unhappy to be there and seemed more interested in chatting between themselves or people drinking at the other side of the restaurant. I’m pretty sure they were just avoiding our table by the end because we had so many issues. Food: - Bread & oil arrived with hardly any bread, requested more to be told they had none left. Also asked for balsamic vinegar to also be told they had none despite advertised on menu. Nachos were soggy but eaten cause everyone was so hungry. Arancini balls weren’t cooked properly. - Starters arrived - waitress didn’t bother to bring cutlery and had to chase for them to be brought over which they finally did 10mins later and with cold starters - Our first 2 meals came out & we had to wait another 20minutes where we had to go up to the bar to ask them to bring our food over as we could see it sat on the hot plate and the chefs had rang their bell 3 times!! They then brought 4 meals over, one of which was wrong and with another 3 still missing. 15mins later the incorrect item and remaining 3 arrived. At which point the first 2 meals were finished and waiting for us. - All of us ordered the Cajun chips with our meals, only 1 actually got them. The rest were plain or so heavily fried in oil they didn’t even taste like chips. The burgers were ok and you could tell it was a frozen Pattie! Sticky chicken was just plain diced chicken with sweet chilli sauce over it. Time comes to pay the bill and we explain we are expecting a discount due to all of the above. Bill is brought over with zero discount AND 10 main meals billed for despite us ordering 9 & them asking if we had paid for our drinks as they weren’t on the bill, even though they told us they wouldn’t take orders at the table!!! We push back to be told they have taken off the service charge only!! we told them we wouldn’t be paying one anyway and pushed back again for discount on the main bill. They VERY reluctantly took off £30 but still included the extra main meal. Again we waited at our table for someone to come over and eventually had to go to the bar to try get an answer at which staff avoided us and gave us dirty looks. Finally we told them we would pay 50% only or would leave, at which the waiter walked away from us and after waiting 5mins no one came to take payment. We chose to leave to then be shouted at as we started to get up to go which apparently was the only way to get their attention. We paid 50% but quite frankly even the cost of that wasn’t worthy of how truly shocking the whole experience was.

Definitely not what we expected. The menu had changed from when we booked the table a month before, there was a lot less options and it was very standard. No wing roulette, combo meals etc. The food was very very average, you would get the same going to a cheap chain restaurant, the chicken burger Pattie you could buy from a supermarket and the smash burger was just a very standard not that great burger. When our table of 10 arrived the staff member asked if we just wanted a light bite and then go which I think is what they hoped we would be doing. The restaurant itself has nice enough decor but I get the impression that they are now catering for groups who just go for the 2-4-1 cocktails as there were a few tables there just for drinks. We had a baby with us and the music was very loud for a restaurant. The staff were friendly enough but I definitely wouldn’t describe Our Place as a “A Premier Indie Dining Street Food Experience.” We were very disappointed as this dinner was for a 21st birthday.

Party size: 10 Having never written a review before, our group were so appalled having visited ‘Our Place’ for the first (and last) time, we wanted to save anyone else the misfortune of going here. If you look at other reviews on Google, you will see the only people who have written good reviews are those who are writing a review for the first time so likely friends/family of the owners. Trust ALL the negative reviews on here and save yourself the disappointment and the money! Drinks: • We were offered cocktail of the day (raspberry mojito) which looked as bland as it tasted….similar to plain soda water with no garnish. We took one sip and returned them. • Mint mojito’s replacements received which again turned up and no better than the raspberry version. Service • Food took over 90 mins to be served even though the place was pretty much empty • Friendly service to start with but ended up quite cold towards us as we had to return most of the food since inedible. Having said this, we felt sorry for those serving because this place should be closed down due to the poor Management. • Ordered red wine but waitress was too embarrassed to bring to us as we had had to make so many complaints • Billed for items that were missing and then after all the complaints we noticed that they had still added a service charge which we asked to be removed from the bill • We were offered 65% off the bill but it should’ve been a 100% refund Food: • Artisan bread looked like shop bought sliced tiger bread and was stale • Nacho’s were average but were eaten and shared between a few of us as we all so hungry • Chicken wings were soggy and more like chicken nuggets • Pizzas tasted like value supermarket pizzas. Base was burnt and the cheese was sweaty – not even cooked. One bite was more than enough! • Steaks not cooked to order. All 3 turned up well done (not our request). • Sirloin was ordered and we’re not even sure what turned up but it was a different cut of meat (and it wasn’t good) and when bill came we had been charged for ribeye • Sticky chicken mains were more like a child’s portion and was delivered in 2 parts – chicken, then chips 20 minutes later • Calamari ordered but not served • Pie and mash ordered and was served as pie and chips – we were not given a heads up or offered an alternative just expected to accept it • We asked for explanation as to why the food was so bad and were advised hot plate wasn’t working, they had run out of potatoes, and staff were new. Restaurant: • Freezing inside • Advertises itself as a sports bar….was advertising last weeks boxing matches on their TV for this weekend