Costa Coffee in Milton Keynes

is not posible at 18 30 pm to be just one guy and wait 30 min for a latte!

Why we as a nation think it has become acceptable to pay over £5 for a coffee is one thing, but if I do decide to I would hope for decent service and a lovely coffee. This Costa fails on both accounts and worse still gives you half a cup, only noticed as I sat in car or it would of been thrown back. Do yourself a favour and drive on for 16 miles to get a Starbucks.

Busy Costa at Toddington services

Absolutely the worst customer service..three staffs fighting over finishing time..really?? Are customers invisible for them??

Second time I’ve visited and been greeted with the worst customer service. Went with my partner and got treated as if I were invisible.. I was clearly in-front so should’ve been acknowledged even if we weren’t ordering together. The old workers are nothing but sharp and judgemental when answering questions about the drinks. Can only give one star for the fact that I got my coffee.

Very rude staff. Not customer friendly at all. Zero star for customer service. Ordered bread toast and got like brick. Over toasted and burnt. Tuna Panini horrible. Will never come to this cafe location

It's a good to have coffee before arriving, London. A station where you can relax. It is a complex with many options

Miserable workers. Not happy with job leave it.

The worst drink I have ever had why have I been given a cold drink with warm milk absolute shambles i’ll stick to Starbucks or even Mcdonalds offers better products than this I am ashamed to have stepped foot in that awful place.

The worse costa i have been too horrible customer service. She slammed the drinks very u professional plus the lady taking the order was so miserable

Would usually have given this place 0 stars for the rude lady with glasses on the southbound services. However today was greeted by the absoloutley loveliest staff member, she had blue streaks in her hair. Made my usual biweekly stop by alot nicer and greeted with a smile and amazing customer service. I've been doing these drives up to my mum bi weekly for 4 years now and since I can remember it's always been the lady with glasses. I know we all have bad days and weeks but every week was greeted with a cold and horrible attitude. Very pleased with my service by this lady today. Please employ more people like her costa.

Rip Off parking Have visited this Costa on my way to work once or twice as week for the last four months. Staff always very polite and helpful with quick service. Unfortunately I will not be visiting again any time soon as the charge for parking outside has rocketed to £2.00 for a minimum stay of one hour. What absolute pillock came up with that idea? Just another case of how much money can you screw out of the public. Sorry guys, won’t pay such extortionate price for stopping to pay for a coffee.

Air conditioning was pouring out cold air. Had to wear coats

Diabolical organisation. 4 staff, none of them seem to know how to use a till. Drinks being made in a random order. Avoid!

Cant even allow myself to give you stars. The drive through is absolutely a dreadful service. Ordered cappuccino and latte and asked them to put sugars in he was busy yapping on the phone and his name was Ibby. Very rude, frankly bone-idle staff completely lacking any basic service skills. I use this Motorway alot. Next time I will stop and expose you IBBY.

Was served by lizzie and as usual great service and quick and efficient and as always served with a smile. Thx makes it great with good service

Slow service, strange display of bread and dirty facilites

The staff member was quite rude and even closed the window when we was talking. Half the menu was unavailable, and generally felt like they did not want to serve us.

Pretty bad and didn't get order right

I was served by a lovely young lady at the drive through this evening i believe her name was paige , informed me there was no card payment and still was able to serve me a lovely drink.

Slow service and not the usual Costa standards - it wasn't even particularly busy when I dropped by ....

I like the drive thru option and the selection available. Opening hours are good as they open at five. However, service isn’t great. Coffee is good at Costa always. Breakfast wrap could do with improving.

Absolutely dreadful place. Rude, frankly bone-idle staff completely lacking any basic service skills. Dirty counter, very poor-tasting drinks, unbelievably slow service. Costa is hardly the gold standard of coffee, but you almost always know what you’re getting and there’s a brand standard that’s usually consistently upheld. This branch fails to reach anywhere near this standard on all counts - area management needed asap!

Very bad attitude.coffe maker lady got No customer respect .Always gvng bad looks to people weating for their coffee to be made .Happened more than 5 times.M a lorry driver and due to generous parking for lorry got no choice have to still use ths place once a week

When you ask for a drink directly from the menu and are told it can't be made that way. Politely I reply "oh, it says it on the menu...". I choose not to add that I've had it before, as it is a relatively new item so at this point I'm not judging her for not knowing it well. Miss Barely Friendly on the other end of the intercom asks me to wait a second. Several seconds later and Miss Barely Friendly seems to be Miss I Hate Being Proven Wrong because her attitude has shot through the ceiling and she proceeds to give the grumpiest service I've ever seen. All it needed was an "oh, my mistake". I drove up to the window still unsure she was even going to make the drink I asked for as she never confirmed that it actually can be done. Her tone of voice told me enough that I chose not to question. They get 2 stars because the Millionaire's Shortbread I also ordered was DELICIOUS!!!

Painfullu slow. No interest in anything

Very poor. Took ages to be served even though I was the only one waiting at the time. They were on their phones and chatting to one another. Then took my order without making eye contact. went and sat down but realised I didn't have a napkin. Went back and they were chatting again. Passed me one napkin through the screen again without making eye contact and with phone still in her hand. Food and coffee poor too. One of the worse Costas I've visited recently.

The blender is always broken in the drive through and they never have frostino powder every time i’ve gone. It is very poor staffed and unaccomodating!!! Do not recommend!!!

DO NOT USE Appalling customer service, left at a coms speaker 10mins waiting to be served with a young lad who couldnt care about service as it was me that asked 3 times is any one there to be told with you in a moment?? 1 car infront with 3 passengers WAITING 12 MINUTES & NO ORDER TAKEN. Reversed out pulled opposite serving hatch saw young Asian lad on the comms system shouted how poor service was & he laughed. RUBBISH ATTITUDE & RUBBISH SERVICE 13.20 today

If you insist of having kids behind the counter of your coffee bar then please teach them how to behave professionally towards customers. I’m shocked by their behaviour……

At time of my visit this place was run by inexperience staff, there uniforms looked unwashed filthy grump…!they didn’t know how to make a black forest I had to ask them to add on the top of the cream chocolate chips and a young lad didn’t take it nice that he was so angry that he gave me a dirty looks probably if He could had probably it would have knocked my teeth down my throat. There was no ice ( which I really doubt it ) the main coffee machine espresso was so dirty filthy unbelievable, don’t think would stop 🛑 in near future Just to clarify this on main Building towards London

Staff are very friendly and helpful. Not too busy at the time we went, around 10 in the morning. Good range of drinks and food too!

I went to the newly opened Costa coffee in Bramingham, Luton. I dont think the toilets have been cleaned since it opened. If it wasnt for the face I was so desperate I would certainly have not had used the facilities. It was that bad I used toilet paper to push the flusher. S*** skids all in the toilet pan, bin was over flowing, hair and dirt round the loo, dust everywhere. Makes me dread to think how clean it is behind the kiosk 🤢

The ice machine has never worked at the drive through. Today they said it's because they can't be bothered as it takes too long. Ice driven through here once a week for about 2 years and have never had an iced anything as they've always said it was broken.

These three ladies aren't the best in hospitality (or simply poorly trained with the barista basics). Asked three standard drinks and done all bad, same for the 2 clients in front of me. The worst they challended all customers with customer submission, but forced to make prevalent my wish/order Vs what they wanted to me to have, sorry but if I don't make mistakes not easy to flex

Very disappointed with service, I have asked for 2 drinks with flavours and both was without, the guy from there missed many drinks while I was there. I'm not gonna stop there anymore.

Staffs need to know some manners . Will never do a stop again .

Just ordered a cappuccino, waited in queue over 5 mins when I asked for a satchet of sugar she put it in a paper bag, ivsaid I only asked for sugar and she said she has to give it to me that way! Surely this is a sealed packet and this is just wasting resources and costing money!

Staff at the drive through need retraining or replacing. After getting my order wrong, all I got was an attitude and no apology for their mistake. Telling me to “give it [the drink] back” Terrible customer service.

Awful. Busy services on M1 and only 1 staff taking orders and serving! Queues out of the door.

With a 10 week old puppy in a front-carried rucksack, I was hoping to add a cafè to her socialisation experience. I was refused service in a very abrupt, unpleasant manner and when asked if I could just get a coffee to consume outside, there was no offer to take my order and bring it out to me, just a further refusal of service. Company policy aside, there are ways of treating a customer! I took my business to an independent down the high street where I was warmly welcomed, puppy and all. I'll be opting for independents and Caffè Nero in the future.

We have ordered 2 coffee, easy, yes? Noooo. It took 4 minutes to serve 1 drink to the car in front of us. When it was our turn drinks were not ready, ok, it happens so we are ready to wait. Then the server asks what is the order? Helloo, I have just done that 5 minutes ago. They have not got it. Ok. I order again. 1 medium latte with caramel, 1 decaf small cappuccino. What? She could not hear so I repeat. Ok. Server disappears for two minutes. Comes back and charges me. I pay. She is gone again. I don’t understand how she can disappear in 12m2 shop. She is back with a medium size decaf cappuccino, supposed to be small. “Oh it is small” she says. Comes back same size latte. Well this one supposed to be a little bigger but not. She does not give a toss of course, walks away. There are 6 cars behind me so I drove off. This shop is on my commute therefore please get someone who can at least serve coffee. And smile. Is it too much to ask for £7 ??

Rude and slow. Terrible service at the drive-through. Kept interrupting me showed no manners. Coffee wasn’t much better

Costa Coffee. Można upić się do woli i być pijanym kierowcą. Pani Natasza zrobi kawusie, ale na wynos. Kubuś siedzi i trąca łokciem Małą pelpinke Chomika Jerry.

Just not as expected !! Just kinda normal coffee ☹️☹️

Great coffee and a big family of their toffee nut latte but bit pricey though especially if you have a snack with your coffee.

There should be a warning sign that “if you are prepared to wait an hour..”

Nice coffee good cake good service

Not a real Costa. It's a franchise that waters down your coffee and charges alot more! They don't accept gift cards either. Staff rude aswell, stay away

Had americano in Costa Toddington north and it was horrible, watered down and weak. I love Costa, but I think after this time I am put off it.

The staff are verry rude and racism.they make bad coffe

Definitely not a skinny late, sweet and sickly! Yuk! 🤮

No sense of urgency shown by completely lethargic and miserable staff. Took too long making drinks. At one point they just seemed to mill about wondering what to do. I had to leave without getting my coffee as my bus was due to leave. Waste of time and money.

My husband went this morning they gave him small latte instead of the large he ordered and paid for when he pointed out the mistake they took it back and just tipped the small one into the large cup disgusting service

not good at all, simple as that.

Nice quick service, delicious Coffee ☕

Shocking drinks quality at the kiosk, coffee wasn't made to Costa standard and measurements for the cold drinks were completely wrong so it all tasted bad.

As usual great coffee.. And place was nice and clean.

Nice staff. Working hard in challenging conditions!!

Good place n very good services

Tried to give me paper cups but paid to eat in. Is this a scam??? Food is still unhealthy. Costa needs a shakeup

Nice friendly staff, fast service

Awful service. Then provided with wrong drinks. Then made to pay again for correct order. I use costa 4 times a week and never been treated so badly.

Started at the kiosk but they had poor selection of cakes so went to the main shop. They had 2 'pre-order' screens, presumably to speed up ordering. One broke down and on the other you couldn't order an iced flat white. Eventually placed order for tea and tiffin for my wife and while she queued up at the counter (where 2 staff were standing idle whils the barista frantically tried to fulfil the orders from the screen) I went back to the kiosk, only to find that they had no ice so I ended up with a regular flat white. Very disappointed.

Pleasant enough coffee shop with usual Costa decor. Staff are friendly although it can take a while to get served. However, if you plan to use your mobile or laptop avoid at all costs. The shop has next to no mobile reception and WiFi provided by O2, however, the speed is atrocious and at best hovers around 1mb, and frequently doesn't work at all. Also during the recent refit they have removed all power points along the walls so if you need to plug in whilst using your laptop you will need to look elsewhere.

Top class coffee friendly staff.

Apart from being expensive the coffee is lovely.

3:15 all restaurants closed, not any customers. Guy from Costa coffee refused to make coffee because got break and I need to come back at 4:00. Must be very tired ,I guess it was lots of customers .I saw none !!!

Just visited Costa at services. Asked for panini and 2 hot drinks. The assistant then placed the order and then left the counter to have her review with her manager. I left standing with no receipt and no food. I was told there was a delay with the drinks because they needed to be checked. I approached the manager who was also in the seated area when I realised our hot drinks were left on the side unattended. I asked for a discount for the lack of service. The manager offered to warm up our drinks and a free cake. I refused both. Poor management.

Panning with bacon and brie . Hardly any filling.

Go to another place in the service station for a coffee or food. The staff were extremely unhelpful and unfriendly, stating we should use the machines to order, which barely worked and didn't have most of the food we were buying. When asking to pay for the food we couldn't buy, they charged us the complete wrong amount and put through the wrong things on the receipt. I might've excused this if it was busy, it was pretty much completely empty. Easily the worst Costa experience I've had.

Love Costa Coffee. Just so so so so overpriced.

Staff that dont know how to make a tea. In wrong job?

Kicsi kávét kertem, erre egy lavórral kaptam🤪 a WC koedukált , egyet használ mindenki

Slow service, poor tasting latte.

The app scanner didn’t work, I asked for sit in and got paper cups and the lids on the cups, stating the contents of the cups, didn’t match. All in all, expensive for poor quality.

Poor quality drinks. Long queues with poor service and cold drinks.

Costa coffee, I visit these all over the world. Unbeatable coffee

They were short staff (obvious from the small number of staff) but they were professional and friendly. Good drink too.

This is the email that I was unable to send since nobody over the past four weeks would give my the site manager's email address, his name is Rob O'Connell Dear Rob O'Connell . . . I hope this email finds you well ? I am a regular customer to Toddington Services as I am an HGV driver so often visit your services on a daily basis. Over the years I have come to look forward to chatting briefly with the staff in M&S and Costa as well as Greggs because they are all so very friendly. The reason for this email is because I think Fatima is such a lovely manageress, she is always so friendly and smiles to each person and it would be such a shame if you loose her and have to find a replacement manageress though sadly I think this may be inevitable due to the relentless hours Costa expect her to work. From what I understand she is a mother and her son is only 11 years old, she also has a husband who is not at all happy by the fact that Fatima is unable to tell him which days are her rest days. On Tuesday 28th Aug when I came in to buy a coffee, I asked Fatima which were her days off and how many did she take, but to my astonishment she told me that today was her 8th shift in a row and that she would Not be able to take Wednesday or Thursday off as they must do stock taking and that she hoped she may be allowed Friday off but wasn't sure yet ! I am also aware that because Fatima is a manager she has been expected to work double shifts at times meaning in some cases that she has worked as many as 17 hours in one shift finishing at 9pm and been forced to be back in work at 5am Surely somebody other than me is horrified by the way Costa Coffee are treating her ? You for instance ? Having noticed that there are plenty of comments online regarding the unreasonable hours expected by Costa of their staff I am surprised they are not concerned about their "reputation" What is your opinion and do you think it might be possible for you to intervene and protect Fatima from these exhausting hours ? It is questionable if it is even legal for any company to expect any employee to work 17hrs and then be back the next day having only had 8hrs off, let alone making her work 10 shifts back to back without having a clue when her next rest days will be, how is she supposed to be able to appease her husband or plan her days off with her family if she has no idea when they will be. Personally I believe the Working Time Directive would not allow any employee in the retail sector to work beyond 13hrs and I'm almost sure they must have 11hrs off between shifts. Do you know who I should write to within Costa, as I know for a fact that they treat all their managers with the same unreasonable expectations, to raise these issues and might you be able to step in and police the hours Fatima is working in order that you don't loose this lovely manageress ? With Respect, Melody Loring

Slowest service ever!! 3 members of staff working but didn't help with the queue. Oldest member of staff serving ordered 3 drinks repeated what I wanted 3 times & still got it wrong!! Maybe the one just inside the door is better!!

RIP off gay .cappichano no tasete spake to the man he said bag Are change. RIP offf

Was not open (supposed to be 24 hour) No coffee is literally the worst coffee.

Awful. Manager cussing staff under her breath and picking at her nose just before serving. Staff incompetent and clearly not focussed. Had to return a take away coffee as cold. Avoid.

I used the south bound Costa here today. It was really busy, but the young lady Keneisha serving was really quick, polite and a delight to speak too. The fajita toasted wrap was delicious and it’s reasonably priced.

Large branch. Prices more expensive as in service station on the M1.

One of the very nice Costa Coffee shops in Motorway Services. Pleasant and a good environment. My 2 Shott Cappuchino was one of the best coffees I have ever drank (anywhere). My personal score is 10/10.

Ordered a raspberry lemonade, which they had no raspberry which wasn't an issue, then my mother asked for a chai latte which was tasteless, asked for a chocolate brownie which they didn't have but they sold them in the counter just a few steps away however they refused to get one for my disabled mother. Then to top it off for me, when I handed them a fajita wrap (that needs to be heated up) asked me if I wanted it heated up... Of course I want it heated up if it needs to be heated up!! Poor service overall!

Service slow - not enough staff

Disgustados que dice 90 minutos señalización aparcamiento gratuito para los clientes, pero mi hija de 17 años se bien aparcamiento como no registro de vehículo. Ordenar su señalización de salida sólo perdió un futuro cliente que wd ha tenido por muchos años. No interesa que compañía de terceros corriendo. Final del día que sus negocios y su bienestar en peligro.

On south bound a black lady she refused to serve me at 22:50.she told she's waiting for next shift which start at 23:00 when I asked her name she reduced to give me her name .

WiFi gratuito no admiten perros, así que dejamos mi chica fuera en el frío. Mucho estacionamiento mesas no había sido despejada así me saco el mío. Se sentó durante 30 minutos no se hubiera molestado en venir y aclarar el follón aclare. Fue muerto y no muy concurrido. Bien es sólo café y qué debo esperar? No mucho es la respuesta, pero un área limpia de estar estaría bien. Me tomó fotografías pero preferimos no publicarlos. El personal es encantador, amable y muy atento. Mi primera vez en una costa creer o no y los precios eran muy altos en ninguna opinión para un café.

Friendly service; lots of seats; long queue

Me and a pal ordered a coffee cooler each, naturally they made it at the same time, however once we got back on the motorway we'd discovered they had only used 1 shot of coffee between 1 drinks... Thanks for the cup of icy milk!

Disorganised and chaotic service,

Asking if I want cream on my coffee but not mentioning there is a charge is dishonest! If you have upsells you should say there is an additional charge. 50p added for a squirt of cream on a £3.25 small drink! Terrible.

Nice large seating area, a perfect place to take a break after a long flight back to Luton Airport plus AA members get 20% discount off the bill.

One of the most terrible times in costa. When we came in to have a coffee and a sandwich from our journey the first thing greated us is a half empty sandwich fridge. I asked the ladies standing in the back and chatting away if they have any more of the sandiwches who told me straight away that this is all they have not even making an effort to have a look. After that I order coffee to stay in and my partner to take away. I ended up with no spoon to stir my coffee cause they probably thought i dont need it. So I used a wooden stick which is not really helpfull in a small cup. When are sandwiches came out no napkins or knives to cut them up. Which i think is something you give to the customers. Even if you dont provide a knive at least a small paper napkin would be nice. My friend after me was served rudly as well. And the staff member was pulling faces at her when she took her card to fast even tough usually in costa you put youre pin in and after you have to take the card. But the lady at the till didint advise her and got upset when she accidentaly took it. It is enough if you say nicely that you have to wait. Worst expireince ever. You should train youre stuff better or tell them at least to be nicer.

This is one of the most worst Costa coffee shops i have ever costed in my whole life. Took me 20 minutes in the line to even get served!! The staff were all messing around behind the counter laughing speaking about what they was doing last night one was swearing saying how they got laid last night not really appropriate as I had my sister with me who is really young. When it was my turn to be served the staff member looked at me with disgust and served the customer behind of me I will never ever be returning to this Costa ever again

Personally, I think Costa has the best selection of cakes/pastries of all the coffee shops. Especially love their little tarts (only 150 calories each)... Just wish they did more sugar free syrups and wish they sold the mini selection of sugar free syrups.