Otters Restaurant in Chichester

New location, great seating, good WiFi, great sausage roll and coffee at a bargain price

Very nice tasty food at a reasonable price !

We often visit this Greggs whilst shopping in Chichester as their sausage rolls are the best. As I don’t drink dairy milk, in the past I’ve always had soya in little cartons. My husband asked for oat milk (my favourite) and to my pleasant surprise Greggs now offer oat milk as an alternative. So my order was for an Americano with oat milk on the side. My husband also mentioned “on the side”. This is because I don’t take much so need to add it myself. So when the lady served an Americano with oat included (frothed up, yuk) (Since when does an Americano have warm frother milk in it?) I said, no I ordered oat milk on the side. Stroppy cow said she didn’t hear that (we said it twice) and that anyway they don’t serve oat milk on the side. So I’ve paid for a coffee that I can’t drink as it’s too milky. I really expected her to say “sorry madam, let me do another one for you”. I mean, for the sake of customer satisfaction, just pour it away and serve me what I’ve asked for! Is it too much to ask to have oat milk on the side? This is a first for us. Every other coffee establishment we visit serves it cold, and on the side when asked. She has no customer skills at all. A right stroppy cow. We were disgusted.

Although they’ve faced a few days of closure it doesn’t take away from the brilliance of the food they serve, food was done beautifully and the burgers cooked very well. Generous portion sizes and very very thick and tasty milkshakes I will definitely be returning. Also to note the tables and kitchen are kept quite clean and there was wasn’t much mess on the floor round the crowded tables which is a good sign the place is being looked after well.