Orangery Restaurant in Stafford

Room on arrival had a soaking wet floor, absolutely stank of damp. Very basic. Bathroom had mold patches in between tiles. No Prosecco in room on arrival, as paid for and arranged. Very disappointed had a two night stay. Spa is very dated, never been to anything like it before. Pool was crammed with kids. Our package was booked for a couples spa weekend. Food was ok nothing special.

Not really a spa my Gym has better cleaner and less tired facilities. Quite run down to be honest. Didn't look the cleanest either

Set in beautiful grounds with a magnigicent Hall as part of the complex the restaurant promised a delicious meal. The food was excellent as was the atmosphere, although very casual for such a grand setting. The staff were friendly and helpful although a little slow in reacting to our needs. We had dinner once and breakfast twice. Breakfast on the first morning was very good, plentiful and hot. Sweetner was lacking with the sugar on the tables and took a while for staff to bring back. The second morning was not so good, lots of messy tables not cleared. Staff clearing tables with guests still eating and leaving the empty tables still dirty. No cups, juice glasses, small plates for toast, marmalade, bacon, hash browns, easier to list what was available. Staff pleasant but looked a bit lost with what was required of them. More training needed. More guidance by restaurant manager/supervisor who didn't appear to be helping or managing. The beds however were excellent, a really good nights sleep, plenty of towels althought the room was basic. The hotel needs a thorough deep clean, new carpets etc. It just looks unloved and uncared for. Outside maintenance is also an issue, wooden windows flaking and dusty, needs sanding and repainting. The spa also needs some TLC from the outside.

Set in beautiful countryside, with plenty of parking, great facilities, great staff, comfy beds and more than adequate rooms… We would recommend this hotel, and also the swimming pool, and sauna.. We were here as part of a Buyagift stay, an anniversary gift.. The food was we found very good. Great variety, tasty; no complaints. Bar area was pleasant, and the seating in the bar and especially the restaurant was very comfortable. Whilst all staff made this stay particularly nice, some were worthy of note. Lena on reception.. she is exactly the person you want to meet after a long drive, helpful, kind and funny. A real credit to the hotel. The same can be said for Maz in the restaurant; what a pleasant welcome in the morning; and then also being attentive without being intrusive.. Tom over at the pool / spa was also very helpful; he was happy to advise and gave my wife advice on treatments and massages. There was one manager during the evening meal service, a tall, well built guy in a white shirt. We forgot to ask his name (apologies) but he was very helpful, and attentive; even with it being the later sitting and an obviously busy shift.. very professional.. The evening and morning staff were all helpful, no complaints at all.. We would have liked to stay a couple more nights and explore the surroundings, maybe next time .. Thanks team.

The food was very good and setting relaxing. The service was ok as very busy on a Saturday night, however was still served politely and friendly making us the focus at the that time. Would use again.

Booked afternoon tea. Service not good. The tea was well below average for £25. I had booked a time so we should have been expected. The staff did not seem to know anything about the booking. Vague attitude and slow service. Real shame because I am local to hotel and would have been able to spread a good review if it hadn’t been so bad

Thoroughly enjoyed our one night stay Beautiful surroundings Very friendly,professional and helpful staff throughout the whole of the hotel Food was good and the fish and chips in the evening were excellent Good selection of well cooked food at breakfast Spa and swimming pool were so tranquil and calm and a few very relaxing hours were spent in here. We stayed in a Manor room and the views were spectacular Room was well serviced with all amenities required Very large and comfortable beds Thank you

Beautiful setting and building is nice to visit, but the let down was fairly expensive, very average food, and pleasant but not attentive service.

Poor value for money with supplements on just about every dish. Even the humble hamburger had a a £5 supplement. Would not go again

We booked our stay with Groupon and we were staying in the annex rooms. On arrival we made our way to the main Walton Hall building to have a look around inside and was greeted by Sayed who we got chatting to and he kindly upgraded us for a stay in the Main Hall, which was wonderful. Thank you. We had room No.1 which was huge with a separate lounge area and great views of the grounds which we walked around and are beautiful! We used the swimming pool and spa in the afternoon which were lovely, but you need to get a ticket from reception beforehand to gain access to the leisure facilities, plus you need £1 for the lockers. Evening meal was a two course meal with Groupon and the menu choice was good, the food came quickly, the portion sizes were big and the food was great! Equally was the breakfast in the morning with continental and buffet style hot food (you could ask for any type of eggs to be cooked). Great value for money! Nice relaxing bar area to have drinks with seating outside too. We thoroughly enjoyed our overnight stay, the staff were friendly and Pinaky was helpful on reception. Would recommend The Mercure, Walton Hall, Warwick. Thank you,

Food was good and plentiful. Menu is good. Variety of choices, so something for everyone. Breakfast was great with plenty of choice.

Stayed at the hotel for my husbands 60TH birthday. Staff were amazing and the food was delicious. The orangery is the perfect setting.

Staff were friendly Spa acceptable although tired looking, limited seating Rooms comfortable, double rooms booked x 3, 2 were double, 1 twin, couldn’t change as needed to be near elderly parent, not great Breakfast - lovely Evening meal - gluten free meal given to wrong person, steaks x 3 grissley , offered deserts at no cost …. Cold bar area - doors always opening Not enough bar seating, no seating in reception A lot of money for what was provided Definitely not as nice as 6 years ago

Lovely overnight stay. Room was good. Could do with a safe and a handrail for stepping out of the bath/shower. The pool was a good temperature but the overall spa/pool area could be freshened up as it was looking a bit tired. Food was good, staff very good. Will stay again. I would have given a 5 if the spa/pool area looked a bit less tired!

My friend and myself stayed overnight. The hotel room was nice and clean and the bed was huge and very comfortable. Dinner and breakfast was inclusive. My friend has quite a few allergies and cannot eat a lot of ingredients. She emailed the hotel a week before and listed her requirements and also handed a printed list of ingredients she could not eat, but nothing was arranged. Besides that I enjoyed the food . The service was excellent and the staff were friendly.

Really delicious and excellent. We had burgers and fish and chips and I would definitely recommend it. Anna was very helpful.

We dined here as part of an overnight stay. The staff were friendly and efficient, and the food was excellent. We enjoyed a burger, and cider-battered fish.

Poor choice of menu. The waiting time was unacceptable. Food barely warm. waiting staff very uninformed

Sad that the staff were very poor at cleaning up or clearing tables. The floor looked like it had not been cleaned since before Christmas day. The sausages were probably Richmond and very chewy, the bacon NOT crispy, the scrambled eggs were watery, poached eggs over cooked and the toast machine only worked on one side so it took an age to toast the cardboard bread. The coffee machine was ok but the orange juice was concentrate NOT squeezed or pure which I would expect for a 4 start establishment. We were never asked if we were happy with the service and the only good thing to say was we were only staying for 2 nights. Needs a LOT of improving in all areas but especially cleanliness, staff training, food quality and customer service.

Everything that we ordered was lovely, we couldn’t fault it al all. The staff were friendly and attentive.

At first glance this place seemed appealing . How wrong was that ? Menu was very strange . All fish and not much else . We ordered soup and it came cold . We sent it back .Fish I had was full of bones! Veg cold and chips awful . My partners pie was not much better Why can’t the management sort this ? We had sticky toffee pudding next but did not eat it since it was like hard Xmas cake and inedible . We left the restaurant and cancelled our next nights dinner Very disappointing !!

Amazing quality and great value and amazing service. Great menu with lots to chose from. Beautifully presented. Seved by Elena who was helpful, friendly, patient and professional.

Breakfast really good. Fruit, yoghurt, cereals, unlimited tea/coffee and tasty full English. Wide range and very enjoyable

Good food and service. If I had one criticism it would be that the fried fish was 50% fish 50% batter.

We were staying at the Mercure Walton Hall hotel and had our first evening meal in the Orangery Restaurant. We were shown to our table by the bar tender who was pleasant and courteous. As soon as we were seated a friendly waitress came over and took our drinks order from us. My daughter, sister in law and I fancied a cocktail and even though there were no cocktails available at the bar the waitress said she could arrange a Kia Royale for each of us. These were amazing and we were very grateful. 🥂 For our meal I had mushroom and tarragon soup which came with a seeded bun, delicious. My daughter and sister in law had superfood salads and my brother ham hock terrine, all were fresh tasty and enjoyed. We all choose salmon as a main course and the chef actually brought these dishes out and stood and talked with us, he was friendly and helpful. We felt this was a special touch. For dessert we had a trio of sorbet which included pineapple, blackcurrant and mango and my brother had apple crumble and custard, all were well presented and lovely. All in all we had a lovely evening and no complaints at all. Clean comfortable restaurant and lovely atmosphere. Compliments to the team who looked after us, they made us feel really special. Thank you.

I met a friend for lunch here a couple of weeks ago, and it was so bad, it was almost funny! When I arrived, the staff didn't know where the restaurant was, we were given one menu, badly printed out from a computer, and when we ordered a large bottle of sparkling water, we were told they had run out. We should have left at this point, but we were already in full catching-up mode... The food was like something out of the 1980s. I don't think I have had a plain boiled, frozen vegetable assortment since that time, when the height of British epicurean delight was chicken served in a basket. Season vegetables (as described) they were not! We then went out onto the attractive terrace to have coffee, which was brought to us separately and slopped down the side of both mugs. We then came to pay the bill and wanted to 'go Dutch' and the staff couldn't work out how to split the bill, so this resulted in me having to send my bank details to my friend to pay me her half! The only consolation was that the staff were so bad, they missed off the coffee from the bill, which I would normally flag, but in this instance, I felt this was at least some consolation for an awful lunch. I wrote to complain and have still received nothing. The website describes the experience as 'mouth-watering' and the menu as 'international'. I would challenge both of these descriptions and wholly inaccurate...

The food Was nice enjoyed the meals selection was limited. The reviews can sometimes be to long it’s good or not that the easiest answer

Surprisingly good food for a chain hotel. Good staff despite the big crowd - calm under pressure. Was very impressed with the food.

This restaurant has an inside part, conversvatory and outside seating, adjascent to the bar. We liked the layout. We ate from a set menu, with very good choices. The food was very good, with great service. We ate breakfast there too, again, nice food, good selection on the buffet and topped up regularly.

We had a starter and an a main each night. We found that the food was well prepared and fresh, but most importantly it was hot. The wine basically came in three price ranges and we stuck to the cheapest level of £21.45 which was pleasant enough. Good service. Nice friendly people.

For a set menu I must praise the Orangery for a delicious valentines Meal. We will most deffently be back to visit this establishment as the food quality and preparation was excellent

Excellent layout, great food and good service. Buffet style breakfasts with plenty of options and good supply of piping hot food

Stopped at the hotel with 2 course meal included as package. The menu was pretty short so wasn't expecting a lot but the food was fantastic we had blade of beef for main. The staff were very efficient. Would highly recommend.

Nice choice of food and drink on the menu with excellent service. Hope to return again. Thank You....

The food was not very good but I couldn't do average either, a problem with cerstain dishes running out and having very dry game

Only eat here as attached to hotel and standard have fallen , restaurant is now a estate pub style and very loud if you want small and intimate dont dine here , this is only restaurant on estate but plenty in Stratford

the service at dinner was terrible, we were kept waiting for 55 minutes after ordering the food. people who arrived and ordered after us had been served and finished their meal before we were served

The food has improved over the years but a few touches could make meals so much better - proper orange juice at breakfast, decent cutlery, clean & ironed table cloths and a proper A La Carte Menu rather than a list of snacks.

With many nationalities to cater for the of food was very good it was self service, I wanted porridge which was quickly brought to our table piping hot. There where all kinds of cereal,toast, fruit, pastries, cheeses and meats and fruit juices, tea and coffee.

The food was delicious, and the dinner set-menu was good value for money, but the whole place felt like a function room, rather than an actual restaurant. Service was slow and lacked warmth or care.

Excellent food served in a lovely restaurant with beautiful views into the garden. The staff were very polite and helpful.

First day eat in orangery restaurant..it was lovely staffs and really good restaurant manager give for us lovely table by window and look us ..nice food.

Came on a weekend deal where evening meals were included, so we weren't expecting much. But wow! All three courses included. Good choices and great quality. Lovely staff too. Recommend!

£ coach parties in not enough staff to cope, evening meal not the usuall portions cut back on quility and menue. Breakfast not up to usuall standard due to large numbers.

Had a night at Walton Hall for my wife and I,s anniversary,had a three course meal in the Orangery restaurant,which was lovely,my wife had the salmon with spinach and parsley sauce and I had the British braised beef,which was so tender it fell apart,all with seasonal vegetables,all in all very satisfied.

Comedor agradable con un personal amable y eficiente servicio. La cena menú a un precio razonable, pero un poco apagados. Optamos por el plato de pasta penne que era grande, pero sin sabor. Para ser justos, el pollo y cerdo platos probamos otra noche estaban bien. El desayuno era un poco caótico, una vez el pueblo oriental se visitaban de nuevo mientras descendía, y había una buena variedad de frutas que ofrecen la ayuda usted mismo el desayuno caliente era aburrida. Los únicos huevos eran fritos, no había la morcilla pero omnipresente judías estaban allí junto con tomates hastiado! Placas laterales de la mesa estaba ausente, así que tuvimos que ir en búsqueda de uno o poner tus tostadas en tu pañuelo. Este hotel está bien para dos días pero sería reacio a permanecer más tiempo. Instalación para solicitar prensa estaba disponible y sé que la mayoría de las personas los leí en línea, pero me gusta el embrague uno a los crucigramas.

Cena de desabrida, terrible pan (pescado cocido y se sirve con salsa de Hoi An hijo? ), Podías escoger entre un pegajosa pudding toffees. Los platos principales fueron, por suerte, no está mal, pero me habría gustado tener la opción de lo que nos han convertido en salsa de menta. Podía ver el jefe de camareros sabían de su cosas, pero el resto del personal eran inexpertos, y la cocina está en necesidad de un chef de repostería. El desayuno era mejor.

Good choice of local food. Menu was not extensive which means the food was fresh. Tasted good. Wine excellent good service.

This is the second time we had stayed at the hotel and it was every bit as good as last time. We were on a deal again and it included a 3 course meal and bottle of wine in the orangery. It was excellent and I am talking as one who loves a top class meal in top class restaurants. It was my birthday and we were hoping for a good meal. Smoked salmon for my husband and I had the pate as starters. I had the 12 hour cooked lamb and my husband the chicken for main and we finished with the cherry cheesecake and cheese and biscuits. Neither of us had any complaints at all; it was excellent. More than adequate portions for 3 courses and we are good eaters. I struggled to finish. Its not piled high 'pub food' as some have commented about small portions but it is certainly more than enough as restaurant food. All obviously made at source, not the usual triangle of cheesecake or slice of pate, beautifully presented and absolutely delicious. Wine was excellent again (red) and glass of cava.Breakfast again as good as last time, wide choice, continually replenished. Very happy customers.

We were staying in the Walton hotel and arrived late and decided to eat at the restaurant as the hotel is in the middle of nowhere and after a long journey we didn't want to venture out again. The food was expensive and there wasn't much of it. The temperature of the food wasn't hot enough and it was quite cold in the restaurant itself.

Celeric and apple soup, 12 hour blade of beef, pate, salmon, ravioli were all very good. Waitstaff courteous and attentive. Breakfast had much to choose from.

Arrived in the bar, asked for food menus to be told there was an hour wait for food. Told could only order from restaurant menu if I physically sat I the restaurant (as a single business traveller I often ind sitting in a restaurant amoungst lots of couples & groups a bit uncomfortable so prefer to sit in the bar). Some items on restaurant menu duplicated on bar menu but at different prices (fish & chips as example). All this aside I contemplated sitting in restaurant & proceeded to order seabass from this menu to be told that this had now been substituted for cod. So cancelled that & reverted to bar menu. Ordered to eat in my room (room services) due to hour wait ordered steak burger & specifically requested they send salt & vinegar. Also ordered chocolate fondant pudding. My meal arrived over an hour later to my room with no salt or vinegar as I had requested, no coleslaw side (as per menu) & no bacon or melted cheese on burger (as stated on menu!) Burger & chips was barely warm but tasted ok, chocolate fodant arrived at same time, it was £7 on menu & tiny, not worth the money the fondant wasn't gooey in the middle and the ice cream was half melted when it arrived let alone when I had eaten my main. Not impressed! Hotel rooms are Travel lodge standard at best & over priced if paying full price.

We have ordered a a meal with a starter, main course and a dessert.As we were a group of six we made our own orders. For the starter I ordered bread with pate, for my main course it was steak with vegetables. My dessert was a very tasty strawberry cheese cake.

Had a amazing meal on our Easter Sunday break food outstanding staff very helpful looking forward to a return visit soon

We were told at last minute that there was a wedding in the hall and we were not allowed in. Given a room in the hotel which is pretty basic. Forget the Website pictures and the 4 stars, its a travel lodge. The Orangery is like a works canteen, very limited menu and dont go in there hungry. The food was mediocre at best. The wine list is re badged supermarket wine with a 400% mark up.The only redeemer is the setting.