Orangery Cafe in Derby

The food is very good, but the service is extremely slow, with unhelpful and surly staff. If you are within half an hour of the breakfast menu ending, they won’t serve you. If you are 10 mins too early for the lunch menu to start, they won’t serve you. If you are visiting within half an hour of closing time, they won’t serve you. Seeing a pattern here?I go with my 2 year old granddaughter, and thankfully she is patient, as we have waited over 20 mins for a fish finger sandwich! BUT, it is worth waiting for, as tasty and freshly cooked!

Poor service! Stood in the queue for 10 minutes only one person serving but plenty of staff behind. Finally got to the front of the queue and the kids wanted an ice cream I moved down to show them the flavours I turned around to order and the woman behind the till had completely skipped me. I waited my turn again for her then to skip me again and serve the person behind me. she then made a snide remark to the person behind the till saying the queue was all mucked up and it should be the other side. Clearly commenting on my position. At this point I said I was on the queue but she had skipped me twice. She just looked at me and carried on serving the person behind me. Finally she let me pay for the two ice creams but very rude staff! Will not be returning. Only wish the ice cream van was there but unfortunately he hadn’t arrived yet.

Stopped for a cup of tea this morning. Feeling a bit peckish but not wanting anything substantial. I opted for the home made soup which was Tomato and Basil with whole meal bread and butter. Really pleasantly surprised as the soup was really thick and chunky, home made not from a can or pre prepared. Delicious and thoroughly good value for £2:50. The rest of the menu looks reasonably priced as well. Will be back again.

Lovely breakfast cobs, we had vegetarian sausage and egg that were super tasty. Warm friendly staff, a very welcome place on a snowy Sunday morning.

We were too late for lunch but were happy to book a coffee and cake, until the lady taking my order decided to just walk off to speak with a member of staff. I was halfway through saying my order and they walked off without an explanation, no be right back, or apology. The two severs who saw it happen looked mortified until one of them assured me they would take over. The offending member of staff came back a moment later and still offered no apology or acknowledgment. Next time we won’t be bothering with the cafe - there’s a McDonald’s down the round.

This is a good, friendly local cafe. It seems to be run independently rather than directly by the council. Cakes are homemade and good - too tempting really.

Must have waited 15 minutes to give my order. Only one family jn front of me with a huge shipping order that the owner then went through again with them to check. About 4 staff just hanging around doing nothing. Why couldn't one of them.have taken my order for two coffees? Totally disorganised and overpriced. Won't be rushing back.

The staff are so so rude! I paid for my food and the woman at the till was so inpatient with me inputting my pin for my card, such a rude manner. We had ordered food, which with a misunderstanding the order came and it was incorrect. There was a lad who served us our food and we explained it’s not what we had ordered and he explained he wasn’t sure what to do so went back to the kitchen. The woman who served us at the till came over to us shouting, the whole cafe went quiet and we’re watching, so embarrassing!! I told the woman it’s fine we will keep the food, however when we went to eat the hot dogs, they were cold, and my friend then found a blonde hair in her hotdog (none of the staff were wearing hair nets, all of them had long hair and were messing with it) in the end we asked to speak to the manager, who gave us a refund for the 2 hotdogs, and explained the children could have an ice cream, when my son opened his ice lolly, it was spilt it half so when asked if this can be changed, she firstly said she’ll put it in a tub for him (who wants to eat an ice lolly out of a tub?!) so rude with the situation. The woman did replace the ice lolly but she didn’t seem very happy or willing. As we were leaving, another member of staff asked my friend to put the table back to how it was (we moved it slightly as the sun was coming through the window into the children’s eyes) me and my friend are both very far gone in pregnancy and this is something we did not need! I will definitely not be returning, and I think this cafe needs A LOT of improvements! My friend had been here 2 days prior to this, and she had warned me already about the very rude lady at the till! So so so so disappointing to say the least!!

Went for breakfast with no expectations! But the sausage cobs were lovely, fresh cobs and lovely tasting sausages, staff were lovely

I realy like the Orangery put it tends to close much earlier than advertised. Went the other day and all closed up by 15:15, should have been opened until 16:30.

No bread today! Black inside baked potato. No taste cheese. Coffee tasteless and far toooooo hot!! Time for new owners - please!! Lovely location too good for present owners!!!

Macs Club are a kids breakfast, afterschool and holiday club. The holiday club went to Markeaton park today for the Easter trail. It was a little cold so we stopped for a warm at the orangery. Children had £2.50 for ice cream. Some children wanted ice cream in a cone which was £2.70. Despite this the staff allowed all children wanting ice cream to have it despite the price difference. This was a genuine act of kindness which you do rarely see these days. The children were so happy. The staff were pleasant and very patient with the children allowing them lot of time to make there decisions and the time to also sit and eat there delicious ice cream. We will be back again, all 50 of us. Thank you so much for your kindness in a cost of living crisis.

We were hugely impressed by the quality, quantity and presentation of the food here. Pleasant surroundings, cheerful staff and very good value. Would definitely go again when in the area.

Visited the cafe during our walk around the park, the coffee tasted okay, there was no clear pricing on any of the products in front of me or on the board above my head, we had 2 cappuccino which came to £6.40 , I felt that it was overpriced by a good.40p per cup, the cakes looked amazing and very tempting but as I didn’t have any idea how much a slice was I didn’t order because I was worried that I may not have enough money with me which was £8 , judging by the coffee prices I clearly wouldn’t have , the staff were reasonable and friendly although there seemed about 5 behind the counter, I will probably visit here again maybe make sure I have at least a tenner maybe even order a slice of cake

Staff rude, overpriced drinks no clear price sign misleading. Rude about my Cornish accent (apparently, I'm just backward) so upset I left the park. I simply suggest when ordering the drink, they should confirm the price with the customer. Instead of making the drink first as I only just had enough. I had checked the sign, but all the other drinks were £3.20 so I assumed the Moca would be too as I could not see it on the list. I had only brought a small amount of change with me as it's a park not a shopping trip. I have worked in a lot of customer service roles, and this is not what I would call customer service

Dropped a full cup of coffee, and the 3 ladies at work last Wed afternoon couldn't have been kinder - cleaned it all up, no fuss at all and even immediately produced another coffee for free for me (and they do almond milk, and discounts for dogwalkers!) Thank you so much ladies - from a happy customer who happens to have an invisible disability.

Over priced for what you get. Out of stock for all hot food yet had left food up on the board which was misleading. Food was sloppy and greasy. Over priced for what we received when there is much better quality for a better price...

In general a pleasant place to grab a quick bite and have a break from the sunshine. However, the chef was very abrupt and rude to another member of staff in front of my children and myself which was very pleasant. We had simply asked...

visited today Tuesday 9th August 2022. wasnt very busy so getting a table was easy. Thought it was pricey as i said last time here. the 2 ladies behind the counterv are all smiles but have no customer service skills and dont seem to know...

A very good experience overall. Friendly staff. The coffee is very fresh and tasty. The food is delicious. The outdoor seating area is right in the middle of a huge beautiful park. Very good for families and for children. The indoor seating area is cosy...

WE arranged a family get together, the food was great, just what we needed, nothing was too much trouble, MUM said it made her day. Thanks to Cameron for all the work you put in. Brian

Do not go! The staff are rude, our order was completely mixed up with another table and we were blamed. Average burger van food all served on paper plates.

Called in for a drink after a walk with the dogs around the park. My husband went in for 2 cans of pop, was served by one of three people serving - it was a pretty average experience with no complaints. We then sat outside...

After a wander around the extensive park it's a welcome treat to call at the cafe. We just had drinks this time but there lots of great looking cakes on offer too.

Although we can’t eat inside, it is a pretty little cafe. The cake is delicious! Staff very friendly and great customer service! Definitely worth a visit if your at markeaton park!

Visited after a long walk stopping off for a cake and a hot chocolate, was competitively priced and i was not disappointed, lemon sponge was lovely. I will definitely return.

On the visit to Markeaton Park stopped here for breakfast butty. Takeaway only. Order outside at the window and collect from same window. Very popular. We had good sausage and bacon sarnies

The coffee from here is abysmal. One touch machines pumping out cheap brown water but you pay barista prices for it. Inexcusable. This of course also means milk alternatives are not available for lattes, cappuccinos and of course the selection of drinks itself is reduced...

Visited today Tuesday 28th July 2020. Found very pricey for the quantity one gets. Lady serving doesnt know about differant coffees. would not recommend

Wow what complete gem we found today. Having a lovely walk with our dog we decided to have a hot drink upon arriving we noticed dogs on leads were allowed inside. Though the menu is basic it was cooked time order, fresh ingrediants well presented...

had coffees and t cakes here today 1st Sept 2019. quite nice building with lots of outside seating. Coffee wasnt the best weve had and was pricey for what it was

Visited the cafe for a hot chocolate. It cost £3 and tasted like one from a vending machine in a municipal building. I was disappointed, from an environmental point of view, that it came in a disposable cup (I was sitting in the cafe) as did all the hot drinks. I also had a toasted teacake that was £2.40 and seemed stale. The table we sat at was sticky and didn't make you want to linger. In its favour, the staff were pleasant and I didn't have to queue.

Enjoyed our ice cream today but was disappointment by the lady serving who seemed frosty and that serving us was too much effort. Not sure what the problem was taking a couple of ice cream orders?! Shame as it was a lovely afternoon at the park. Luckily the young man who later served me a drink was far more pleasant.

We visited here just to buy ice creams and drinks, there were a few people already enjoying their food and drinks but no others were in the line with us. The customer service was terrible. The lady serving us was bad mannered and it seemed a huge effort for her to even take our order. She then got our order wrong and seemed to think that this was our fault, although she corrected it, she was again bad mannered and rude about this. We won’t be visiting this cafe again and will certainly advise others not to.

Good ambience and location but let down by poor food today. 2 out of 3 of us could not order our first choice meal as basic food -ie cheese and coleslaw were off the menu at 1.00pm! So the 2 of us ordered the “daily special - Falafel Wrap - with salad “ instead. What arrived were 2 large wraps each with 3 tiny falafels in each padded out with a large amount of salad ( a bit limp) in each and then a lot of extra greenery in the side. I love salad but am not a rabbit! There was a minute layer of dressing only in each wrap so all pretty tasteless. Not at all special and definitely poor value for money.Would have also liked better coffee - not cappuccino from a push button machine and less sugary cold drinks. Some nice sparkling elderflower for instance. Also very limited ice cream flavours so we didn’t bother. Cakes looked quite nice but we didn’t try these as we favoured ice cream instead. Sadly the flavours were limited so we didn’t bother. Staff were friendly and apologetic blaming problems on the failed delivery. This may have been the case but perhaps a few things could be improved here.Such a shame as this cafe is missing a trick in such a nice setting,

Friendly cafe, with good service and tasty snack food at a great price! Came out and gave the dog treats, which was a nice extra. Lots of room to sit outside and dogs can go inside from 10am-12.

Came here for a visit on Saturday with the family. Food was decent but some staff could do with training. Especially the manager. He rudely shouted why would I sit at a table that was dirty when there are clean ones because it was easier for me to my grandma her wheelchair in. I will be coming back for the food and drink but I do hope he won’t be working there long or they will lose a lot of customers

Expensive and rude staff. Not recommended. Poor quality of food and biscuits sold nearly out of date. Very disappointing. Avoid.

Waking up on a Monday morning for your 9am start, after an enjoyable weekend, is enough to create a sad and depressive start to the week. However, my mood made a full u-turn after being informed of a trip to the Orangery in Markeaton Park for a quick morning break. Then and there I had already decided, I would be having a full English breakfast, which certainly did not disappoint. The walk through the park accompanied by the chilling winds, was easily worth it with the café in sight and the promise of a big plate of warm food. The price of the breakfast dampened my mood a little, however the server in the café managed to put a smile back on my face with some banter and a friendly attitude. The interiors of the Orangery were very authentic and rustic, with a light pastel colour palette. The whole atmosphere and bright sun gleaming through the large windows has the ability to take you back to your childhood and reminisce of a place you’d visit on a beautiful summer’s day for some ice cream and cool air. When the breakfast arrived, the price was undoubtedly justifiable. My plate was loaded with the vegetarian breakfast consisting of 2 Quorn sausages, 2 eggs, 2 slices of bread, a large hash brown and large quantities of both mushrooms and baked beans. The only aspect of the breakfast that led to disappointment was my inability to finish it all. After the breakfast, my classmates and I took a wander to the park which was filled with equipment even grown adults would enjoy. It’s easy to envision the park and high ropes area crammed full with people having a good time, and the numerous surrounding fields a sea of picnic blankets and families relaxing in the hot summer’s sun. If you’re looking for a place for a quick sit down whether it be warm or chilly weather, the Orangery cafe will not disappoint, whether you fancy a warming drink or cooling tub of delicious ice cream.

Woke up this morning feeling hungry, the weather was sunny although 7°C. I decided to go to The Orangery with my friends for breakfast. Walking through Markeaton was an enjoyable experience and reminded me of when I was younger running through the grass in Liverpool escaping from the busy hustle and bustle of the city in exchange for a more scenic and relaxing atmosphere.

Went here with my friends and their babies during the February heat wave. Disappointed with the coffees, my latte tasted like it was made with UHT milk and it came from a push button machine, for just under £3 you would expect fresh milk and a good tasting coffee.

Popped in for a light lunch with my little one yesterday (sunniest Sunday of the year so far). The Orangery was really busy with the queue out of the door, didn't really seem to be going down either. However the staff were dealing with it really well and serving customers as promptly as possible.

We come to the cafe most Sundays following junior park run, we have always been served by friendly and efficient staff, who are happy to go the ‘extra mile’. On wet days they will clean and dry down the outdoor tables for us to sit with our dog (there is always a treat for the dog ).

We called in prior to taking a good walk round the park. We had a latte and tea and ordered a couple of scones. They came with jam and clotted cream and were very good.

Love stopping off at the Orangery Cafe for coffee and cake whilst walking the dogs on Markeaton Park. Big bonus for me is the gluten free cake options - lovely lemon drizzle cake and today I sampled the new GF flapjack which was very good. The cafe does lots of other food including hot meals and kids lunches.

Gave this place a generous 3 star. It’s ok . Kids bite was quite good. (Hence the 3 stars)... mine was ok. Place is a bit grubby. Staff not really friendly. Pot of tea please? No pots here... ok I’ll have a cup of tea. £1.70. Hot water n tea bag. Help your self to milk over there. Hmm..

the cafe has the right location, seating etc., however the food and coffees are rubbish and cheap. £3 for a coffee out of a machine that doesn’t taste nice is ridiculous. The sandwiches, the bread was soggy and fillings tasteless.

Lovely setting for a cafe but unfortunately one of the worse coffees I have ever been served! (And I’m no coffee snob!) The latte had an overwhelming taste of UHT and I could only stomach a few gulps. For the price you have to pay you would expect a lot higher standard and at least the use of fresh milk. Wouldn’t recommend. Can’t comment on food but cakes looked good.

Service was appalling. The waiter was extremely rude when we asked where our missing orders were. He argued and we never got the two items which were missing. He even laughed at us as we left the restaurant. The quality of the food was poor, the quiche was hard, the panini had no filling and the jacket potato was barely edible. We had planned to order dessert, but we left without any and definitely won’t be returning.

We visited Markeaton Park and as it was starting to rain headed for the cafe. Lots of seating outside and more inside which was ideal for us. It was busy but service was good and plenty of cakes on display.

Nice little place to sit back and have a coffee and perhaps cake. Lovely pastels and large windows with a view of the park give this place a welcomed cottage ambiance. The limited choice of snacks shouldn’t set it from its attraction though a wider selection would be welcomed.

The room is echoey and loud - you can't hear a conversation. Quality of food is only acceptable, not exactly what you could call tasty. The name Orangery implies a deluxe cafe but in reality it is very basic.

Friendly staff who were quick to clean an outside table/chairs as we were walking a dog, thank you. Lemon cake was lovely but unfortunately the coffee was insipid.

It's good to nip in here on a chilly day after a walk around the park. The coffee is good and the cakes are homemade and very good. They do come in large pieces though with a price to match.

I visited the Orangery after a ParkRun - which finishes almost outside the entrance. the coffee was good, and the slices of cake were very good - I had a Victoria sponge. Prices were more or less standard for a cafe.

Whilst at Markeaton park, there is an area with a cafe and also small craft shops to visit and purchase there hand made craft's, worth a visit whilst there.

I took two ice-cream seeking toddlers in to the Orangery. The staff couldn't have been more friendly or helpful. A taster was offered when they weren't sure which flavour to choose. Tubs and spoons were provided when their cones collapsed on them. We used several of their supply of napkins to tackle the drips and sticky hands and faces. Grandma enjoyed a coffee. Simple menu of Sandwiches, pizza etc and some good looking cakes. Must try it for lunch next time. Simple clean pleasant dining area. We will be back.

I call in here at least once a week with my daughter and always find the staff friendly and the quality of food decent for what you pay. It won't win any Michelin stars but it serves a range of sandwiches, lovely home made cakes and fairly decent coffee. A nice place to stop after walking the dog or visiting Mundy play area - it's just a shame the dog can't come in!

Just beautiful hotchocolate with cream and marshmallows perfect for the weather, and very reasonably priced. Staff very welcome too

Stopped at Markeaten Park to take a break on our journey and decided to grab a coffee at the Orangery cafe, while at the counter I couldn't resist the selection of cakes on display. We sat outside on a very pleasant November day in this wonderful city park. As with a lot this type of establishments in public parks it has seen better days and could do with redecorating and a refit, but the staff seemed friendly and efficient and the cake and coffee was excellent. Nice little place to take a break.

Where to start to be honest. The Orangery Cafe is situated in a great location but Oh does it let itself down. The interior walls/ceiling need a good paint, the staff need to take more care of their appearance, dirty uniforms are not good. I can understand (kind of) serving food on paper plates if you are eating outside but not when you are eating inside and the coffee served was insipid, all in all not a great place to visit.