Ole & Steen in Richmond upon Thames

Amazing food and ambiance. Good coffee and fresh sandwiches. the staff is very nice and polite. the place was nice and tidy.

We stopped by for a coffee and rest as we were walking around the city. The coffee was great. They also have great bakery items. It is a great place to take a rest.

A great place for lunch. The rolls and sandwiches were delicious and very fresh. The service was fine, the only issue was that the table next to us was not cleared in a timely manner

The staff are always friendly and helpful, and I’ve enjoyed Ole & Steen a few times, particularly the excellent Vegan Mushroom Melt. However, for the winter season, the menu has radically changed so that the only sandwich option is an awful squash sandwich instead. Same ingredients as the mushroom version, but with squash and cranberry sauce replacing mushrooms and truffle oil. Horribly sweet, bad texture, and a removal of an excellent vegan option! (The meat options all seem fairly normal which only makes it more frustrating)

I love the sandwiches/pastries here but really disappointed with poor and slow service. There were 4 people behind the counter. 2 people were waiting for coffee orders and because there weren't any, they were just standing waiting. The other 2 were taking one order at a time and wouldn't take the next order until the whole order had finished (lots of standing and waiting for sandwiches to toast and then even delivering to the tables (whilst the other 2 were standing around). It's 1pm on 27th October and I was there 10 minutes ago so perhaps management need to have a word with those staff working because it's very frustrating to watch when you are on a lunch break. Then when I did receive my toasted mozarella and pesto sandwich, it had been shoved into the bag so it wasn't even a sandwich anymore. Most of the mozarella had clearly slipped out in the cooking process so I was left with mostly bread and tomato. Really disappointed. Not going back unless I receive a free sandwich and the service improves. They really can't charge that kind of money and not train the staff properly.

Una maravilla, la comida buenísima y original y el servicio muy amable y atento. Sin duda volveremos.

I have no idea why this place is so popular. The cakes are enormous but are of very poor quality. Got some king size chocolate muffins that tasted of nothing . Everything is heavy , stocky. 0 baking skills. Bread is meh. Not coming back.

What a great service, refreshing to see helpful staff keen to help and greeted with a smile which has been lacking. Very clean café improved recently and tall lady in black with long dark hair made me and my children very welcome. Would recommend 👌

As annual visitors to the UK we have been to this bakery 5 or 6 times in the last three years, both to have coffee and pastries, and also just to buy bread. The in-house experience is pleasant, despite the sub-optimal seating arrangement. Pastries and sausage rolls are consistently good. Staff are friendly and efficient. Yesterday, however, our sourdough bread purchases were a disappointment. Having learned and practiced sourdough bread making over the past year, I regard myself as an experienced adjudicator of fine sourdough. The two loaves, one malted the other plain proved to lack any evidence of sourdough texture and had less character and taste than a standard supermarket loaf. Sadly, the only purpose for which they can be used is very expensive croutons! Was this just an off day? I doubt - since we experienced a similar revelation when we bought bread there last year. But back then we had no basis for comparison. Now we know how real sourdough should feel and taste.

Random queuing meant some folks were missing their turn. Took 7 mins to get to the front of the queue and then place the order and another 8 for it to be made. I get the barrista was under pressure but a “sorry for the wait” would have been appreciated. 15 mins to get a take away coffee is too long.

I haven’t been here for a while, it used to be great but everything has deteriorated! Service very slow, disinterested staff. The people sitting at adjacent tables were unhappy too with the quality of the cakes, luke warm coffee, all the china appeared to be chipped. Not a pleasant experience at all, won’t be re visiting, such a shame that this place has gone downhill so much

Every cup , saucer & teapot was chipped. Same on next table.service was slow, and cakes were not all that either. Disappointing

Ole and Steen HAD been our regular stop, especially cycling near Richmond, but no more. They've shrunk the apple pie so much it is laughable, but the inflated price isn't funny at all. Plus it is difficult to find seating, lots of laptop hogs. Staff aren't particularly friendly either, but the place always seems busy, so maybe others have more money than sense. We now go elsewhere.

Popping in for a quick cake and drink, we came across this busy bakery and decided to sit upstairs. Well it was riddled with student types on laptops wearing headphones - the type that order one drink and then stay there for hours, meaning other customers have nowhere to sit! 4 stars for the food, 2 for the venue/atmosphere.

A delicious spread of varied baked goods. Sandwiches, sweets, and also rustic and plain breads. A great and sure fire stop when visiting.

overall ok I enjoyed the food though the service was not that great also the toilet was disgusting and had not been kept clean places seem very popular and busy and therefore difficult to get a seat/table

Shocked at how rude the staff were! I’ve lived here for over four years and never been in but decided to give it a go today. Food and coffee was lovely (hideously expensive) but nice. However, the staff are so so rude!! Nobody should speak...

I usually love the mushroom truffle toastie and the No-Duja vegan toastie, so I took a friend there for lunch today and we had both kinds of toastie to eat in. The member of staff who served us barely warmed the toasties and the cheese...

I went to Ole & Steen today, but I didn't buy anything. The shop was uncomfortably hot and airless. I waited a long time to be served. The member of staff at the till was surly and mono-syllabic.

Great place to hang out in Richmond. Nice setting, great food, especially the cinnamon slices, which are unreal. However they are now more expensive (which i can deal with) but also smaller than before...which is a bit cheeky. Nice enough staff...sarnies are pricey for what...

I went here with friends for a coffee and pastries in the evening and were sitting in store until it closed. On our way out I noticed a significant amount of unsold pastries that were in the window being put into a bin bag. Very...

Went there two weeks ago and ordered coffee with cake and ham and cheese toastie Had the cake and coffee in five minutes with the toastie fifteen minutes later. Went today with the same order and had a quick delivery of cake and coffee and...

Coffee good if pricy. Not very busy so quick service. But customers were having to clear tables before they sat down, and dirty crockery and cutlery was piling up on an empty table. This was finally removed by a member of staff, but the table...

Coffee Americano was excellent. Danish pastries were good But the lack of organisation is palpable. Chaotic queues interspersed with helmeted bike riders collecting deliveries. Tables heaped with used dishes Behind the counters staff wrestle with the coffee machine. Some time management people could sort this...

I only got dry pastries and even those two of each. Avoid. Who want's to eat bag of old overpriced pastries at the end of the day. If you really after pastries you can buy it in supermarket for a fraction of this and won't...

The savoury and sweet bread products are good. But this branch is seriously understaffed at busy times. You first have to wait in a queue to give your order and pay. Then wait in a second queue to receive your order. My simple toasted sandwich...

The girl serving at the counter was a bit flabbergasted and got my order wrong but the manager (I presume) rectified it quickly with a smile. I ordered the special Turkey sandwich which was quite pricey, but oh my word, was it worth it! I’d...

Lovely coffee and cakes/danishes. BUT, apart from a lovely lady in a headscarf staff were grumpy - huffed when asked for a spoon - in a coffeeshop? Also floors absolutely filthy with large bits of pastry, cake, napkins and worse, and noone on staff seemed...

I know it's pot luck what you get with the 'too good to go' app. But when I entered today pick mine up the staff were sharing all the good pastries and desserts for themselves (fair enough) but when I got home and had stale...

My son, who knows a thing or two about chocolate brownies, rates these as the best in Richmond! The only downside is the speed of service is poor!

A regular spot for a coffee and a pastry or open sandwich. Food is always tasty and coffee great. Post lock down have noticed that tables are not clean as prior and service levels have dropped. Have taken to not eating in as table always...

You know that you can expect delicious coffee from this place - tends to be quite busy but worth the wait! Try some of the pastries, they are absolutely delicious!

Decent coffee and pastries but I would advise anyone to get takeaway as the tables are not cleaned properly and the toilets are absolutely disgusting being only one available being unisex are revoltingly dirty.

I enjoyed another visit to Ole & Steen. The team always do a grand job of looking after me! I’m not unique. The team are clearly loved…one customer showed their appreciation by leaving a few goodies as a thank you for fantastic service! Bravo team!...

This is a must visit for a superb selection of cakes and breads. The custard danish I had was amazing and everyone talks about the cinnamon buns. Good sandwiches too and they deliver.

I’d like to send a virtual hug to the managers…Evilina, Mark and Kash. They serve up the most delicious fresh quality food from savoury to sweet dishes such as a range of bread and salads to cakes and pastries. There is something for everyone. Their...

The best bread, pastry, and surprisingly good coffee for a bakery. I buy my bread weekly from here and the service is great despite the fact that the staff never takes a break.

I popped in to buy some raspberries and passion fruit cake so all of them are scrumptious. Recommended all

Sadly the Banana muffin was a disappointment as it tasted more of trickle than banana. The muffin was very sweet with slight taste of banana? The 3 star is for the flat white which was very good with good balance of more coffee than milk...

Always Fresh food, friendly staff, fast service with a smile.... excellent poached eggs and avo on rye for breakfast. Not half bad coffee, Yummy pastries, Cinnamon swirl and social, and not forgetting scrumptious apple pie... eat in or take home bakes, the chia seed rye...

I know people rave about their socials...But for me they are just ok. I'm in love with their strawberry tart, it was one of them moments where you savour each bite and never want it to end!

Came here twice whilst on a mini break in Richmond. First morning we had cinnamon socials and a coffee (probably one of the best latte's I've had actually). The cinnamon socials are well worth it. The next morning we actually checked out of our hotel...

Popped in to get something for lunch during a stay in Richmond - love Ole & Steen products so really pleased to see one in the town. Someone on the door monitoring numbers in and out so a short wait to go in. Three serving...

Love the pastries! This is my go to place for something sweet! Love the social cinnamon and the one with almond cream.

Famous apparently for their Cinnamon Buns and after having one ,deserve the praise Quiet busy when we popped in on Saturday 22nd Feb Lot of people getting the Cinnamon buns. Great selection of other cakes too. I enjoyed a festive bun

I always love an outing to this cafe but the new social porridge made breakfast extra special today...a genius came up with that

A variety of fresh bread, sandwiches, pastries and cakes are available. Just from the offset, you can see what Ole & Steen has to offer from the window - prior to walking in. The staff are very helpful, friendly and provide an excellent level of customer service. They are very knowledgable when discussing specific dietary requirements and are happy to listen and advise appropriately to these needs.The cafe has both downstairs and upstairs modern looking seating. The food although slightly more expensive than the average coffee shop - it was of a high quality and was very fresh and delicious. A great place for lunch or to catch up on some work!

It was so cold outside and we were looking for a coffee in a warm place.By chance we tried Ole & Steen and we were positively surprised.They have a large selection of pastry, good coffee and comfortable seats.The only thing could be improved is the espresso........but consider we are Italian, do severe judges for coffee.

Just went in to buy 2 long social slices but everything there looked absolutely delicious. Also had an open prawn sandwich while I was there, made with some of their wonderful bread.

Ordered the New York toastie and for all the ingredients it contained it was tasteless. Style over substance. Could do with a maitre d as heaving and service very slow. However the cakes did look lovely!

Superb quality food, great service, clean, seats with a view of the high street, its not cheap but value for money

First visit to ole and steen on a trip to Richmond. I ordered the cinnamon social after having a small piece of it as a taster on the counter. Really the most delicious moist bun I’ve ever eaten, coffee was good too. I found it pricy at £3.10 for the bun, but really worth it! I brought another 2 for my kids to try when I returned home, they agreed it was the best ever. The only disappointment is there are no Ole and Steen cafes near me!!Recommended

Popped in for a loaf of bread and was served immediately at the counter with a friendly smile and helpful service. The place was crowded with mainly young people enjoying the coffee.

Lovely sourdough bread with avocado and perfect poached eggs. Washed down with a lovely cup of tea. Cant go wrong really. What's not to like?

Went here for a pastry and it was ok. There doesn't seem to be much of a queuing system which is frustrating when busy. There are also shelves by the entry with pastries on them and I watch people let their toddlers go up to them and poke them with their fingers. Absolutely disgusting. Luckily, the pastry we got was taken from a different section, otherwise, I was about to say something about how unhygienic it was. The pasty was ok but nothing special.

We called in at O&S; to get some breakfast on our way to Kew Gardens. We had the power breakfast and it was great and set us up for the day. Well recommended.

After walking back to Richmond from Twickenham after the rugby we wanted a drink and a snack. We were very happy to find this cafe open. We ordered two coffees a chocolate muffin and a pastry. Ordering was easy and the staff were friendly. Prices were also very good.

Had a great capuccino with coconut milk and accidentally discovered the best pain au chocolat around. Seriously tho! Place is cozy for almost all occasions; working, dates, family.

Nice place with helpful staff. Coffee is good, but pastries don’t taste amazing as they look like...

There is an amazing selection of pastries to have with your morning (or afternoon / evening coffee). They are not overly cheap, but they are delicious!!

I like the food and coffee here although the layout is cavernous.

My daughter and I had a wonderful breakfast .The bread and breakfast plate was lovely. The place was very busy but clean .The staff were attentive and happy.

Having visited Ole & Steen in central London, the Richmond branch did not disappoint food wise. My only criticism would be that the tables which have a very high turnover rate need to be cleared and cleaned more quickly. There were plenty of staff near the counter, so keeping them clean should not be difficult. All in all I recommend this place.

We normally go there for breakfast.very busy all the time and specially on weekends. Staff are nice and friendly,food is good and pastries are amazing:))

Ole and Steen have a very nice range of baked goodies. Mostly sandwiches and savouries with a coffee shop. It’s nice but expensive

I ordered poached eggs on rye bread with avocado - for £7.20 it was a great breakfast and a good price! Would go back again.

I eat here quite regularly with my friends and enjoy the food it’s good quality and fresh. I was so disappointed to be passing their restaurant with my friends at 8:30 in the evening on Friday 7th June to see a staff member throwing away and sweeping up/ emptying multiple shelves of pastries (100 pastries) into a black bin liner for waste. Richmond upon Thames is one of the most affluent towns in the UK but still has poor underfed homeless people in its population. Me and my friends are GCSE age and still understand that this kind of wastage is wrong, why is the spare product not taken to a shelter or put a sign out and let people eat for free from 6:30... if the only destination for this good food is the bin. Will not eat here again until the waste policy is changed.

Been a few times now and love this place .I think the best coffee in Richmond and the cakes are really good ,try the cinnamon social .staff are really friendly .Gets very busy on the weekends .

OMG the cake selection - I have never seen anything like it. AMAZING!

Very good pastry and bread. Good selection of cakes and sweet bread. Very tasty sandwiches and good coffee. This place is always busy and clean. Very nice and fast staff. If you don’t have time to stop there for a while just buy something to take with you.

Having found this chain in North London, we thought we would give the Richmond branch a try. As before, the cinnamon social was a treat and well worth the visit by itself. We saw some great looking toasted sandwiches during this lunch, the Wiltshire ham and cheese looking particularly appealing, and so thought we might return for lunch after our walk by the river. Sure enough, a couple of hours later we were back! In the end we opted for the carrot soup with ginger, turmeric and coconut (plus a dollop of soured cream and herbs), which came with two slices of their speciality bread which was delicious. The toasted sandwich will have to wait until next time! My only feedback is that the seating areas never look that appealing and I think more could be done to make their décor match the high quality of the food on offer, although Richmond was better than the Bedford Avenue branch in this respect.

Went a couple of times to Ole and Steen during our short visit to Richmond and sampled a number of their baked treats! Focaccia with potatoes was great and the cinnamon social deserves its reputation - really delicious and sticky and perfect with a coffee. The cheesecake was as light as a feather and the chocolate mousse cake was rich and genuinely heavenly. Glad I don’t live anywhere near here as my waistline would be in serious trouble!

I really like the avacodo and other selections on rye they do here. Varied and tasty. Haven’t tasted much else here but the bread is really good and lasts a couple of days.

Nice light brunch/lunch meal, many salads and toasties to choose from. Nice bacon! Would recommend!!

Stumbled upon this bakery , friendly staff & very busy ( always a good sign) had a coffee & cinnamon bun ,, it was very tasty , not the cheapest bun I have ever had but for the location & freshness it was great ! Having run to demolish it may have impacted my positive review

Nice interior, bit loud music upstairs. Vibrant place definitely popular. Coffee good, bakery fresh. Service average. Clean place, comfortable seats.

Lentil stew and parsnip soup with lovely crusty brown bread. Both very good portions. A hearty lunch after a long walk. Recommend seating upstairs, much better lighting and atmosphere

We ate breakfast at Ole & Steen the food was good and I would recommend this cafe if you are looking for somewhere for quick snack.

When you walk into a café, smile and say hello, you don't expect to be scowled at to say the least.... I ordered and because my favourite pastry was missing, endured an awful plastic bun. Coffee and bread is always excellent here, the service can be good, but to be honest there are better places in Richmond with better attitudes such as Paul and the neighbouring Kiss the Hippo

Was passing with my gf on the way to the tube. Bought a couple of Danish pastries and stake away coffees. They are just as good as the branches in Denmark and the coffee was top quality.

Discovered this after getting off the bus just outside. Really nice lunch with toasties, would recommend for a light bite, lovely food,good staff, nice setting.

Takeaway Cakes n Pastries Fatening & slightly Less But All Items look delightful & I always get a box then into a lovely O&S; paper bag Looks great & expensive Like lots of effort has gone into this gift OR Devour Oneself xx I'll be back Mmmmmm

been few times and always terrible service and the staff is either just rude or just clueless! Few months ago I went to get a brownie and i said i dont want the end of it as i was getting for a work colleague and this guy that was working there said 'oh i cant,has to be in order,i will give you this one is just bigger'..had nothing to do with being bigger,just didnt wanted the ends which they all looked burnt and didnt want to pay so much for a burnt corner of a brownie.I gave it more chances,I even had a sandwich there and even took away few pastries.Is just so chaotic and id rather go to another place than go in there.Yesterday went in and the staff had no idea what sort of pastries they had,let alone that i was waiting there for ages and he went twice to new customers that they were just coming in!I was getting rather annoyed ...just imagine Weatherspoon with very expensive pastries and cakes.There is no system whatsoever and it seems you have to fight to be served.Sometimes there is just 2 people waiting and still seems you have to wait ages to be served and to let them know you want to be served.Oh my God,there are so many better places in Richmond,that I don't want to be put myself through that ever again!AND!so expensive !A pastry slice with just some cinnamon is £3,and don't get me wrong,is nice but go to Pret for same thing at £1.60 without the food being stored next to the floor and feel like a fool by quing up and not being served!My fiance and I went there when they first opened,we thought would be such a nice place and we thought maybe they need a few months to adjust to everything but it got worse.If you never been to one,sure...try it!But very few people would put themselves twice through that.The staff needs retraining ASAP too.

Lovely cafe on Richmond High Street. Spacious, great coffee and great selection of cakes, sandwiches and pattiserie.

We enjoyed a delicious soup, chicken sandwich and coffee. The service system is slow and uncoordinated. We found the tables dirty with the clearing away service poor. For this reason every time I go into an Ole & Steen I end up aggravated despite the lovely baking! The management changed the service ticket system but the new method of queuing is if anything even worse. Maybe LMVH need to send in some top people to sort this out.

A wonderful place to enjoy a cup of coffee and a pastry! The staff is very friendly, which is a nice gesture when you are visiting from another country!

Of course, the baked goods are outstanding. Both presentation and taste. We had to go back for a second cup of the excellent espresso. The barista really knew his business. Definitely worth the trip.

Lovely little pastries, kids had a toastie (not so keen) and a prawn baguette which was tasty.

Although the pastries are er 'rustic' and lack the delicate touch of a pattisserie, this is a popular addition to Richmonds shopping experience.

Bread is ok not that fresh and overpriced cakes are ok quality and again overpriced I have had better other places

I'm a local person to the Richmond Ole & Steen. I shop there and buy different breads, sweets and coffee at least twice a week. I can honestly say that I love this bakery and I am so happy that they have come to Richmond so that we can enjoy the beautiful variety of Danish breads. However, there are only three or four members of staff that are very nice and approachable. This afternoon at 6pm I walked in there, ordered a coffee and was waiting for 15 minutes to be served. There was nobody in front of me that I could tell. After 15 minutes, when I said to the person operating the coffee machine that I was waiting for 15 minutes, he started laughing at me. The person who served me was laughing at me too. Soon they were joined by another and the three together started to laugh instead of apologising and serving me coffee.

My wife and I stopped in for a quick bite and a cup of coffee. The bakery had a ton of good looking treats and the sandwiches were very good. The selection could keep you coming back for awhile before getting to the last one. The outdoor seating was nice, so we enjoyed the weather. Great location!

The cakes are delicious and almost irresistible but because the savoury choices always fresh and also delicious, they are also just as appealing. (And we often have both!)

This place is a lot cooler than outside which is why I chose it. The Aircon is a dream. The rpices are pretty standard and the décor is a bit sterile, but that is the Scandinavian look. The truffle lot is sooooo tasty!

Horrible system to serve customers. U need to take ticket and after none respect this. Noisy place and service is whispering numbers. Don’t be bothered to take ticket just come and order. Nothing special. Do not recommend - go to one of the many off street cafes.

It is a nice clean place for having cup of coffee or tea with their delicious pastry desserts. I recommend it.

Not only does Ole & Steen have delicious cakes and pastry, they also have great coffee.

Went to purchase some sweet snack for afternoon tea/coffee. Great eats to choose from, the chocolate brownie was particularly rich. The place was not as clean as can be expected around the seating areas, but as we did not sit down, this did not matter.

Fabulous coffee and fantastic cakes, pastries and breads. The staff are so nice and friendly, nothing is too much trouble, looking out on to the street, great place for relaxing and people watching.

Delicious treats, friendly staff who do a great job amongst the weekend busyness, a great spot to treat yourself. Recommend small blueberry pie. Only minor - not the cheapest