Harris and Hoole in Richmond upon Thames

Coffee nice!! The cafe is not clean , toilets disgusting , couldn't use them!!! Two young staff more interesting being on their phones !! Place lacks management ! To guide the young staff get this place cleaned up !! Won't be back

What a disappointing experience we had today. We ordered two coffees and a panini to have in. They served us the panini on a plate yet they gave us paper takeaway cups for the coffee, when we asked to have them in. The lady who took our order also seemed to have an attitude problem. My wife asked for tap water and ice and she said that we can help ourselves to tap water in the back (they have a fountain with glasses to grab), so we asked if she can give us the ice separately - to which she said she will do - so we went to take a seat and wait for our panini. After five minutes of waiting, I went to the counter to remind her about the ice, to which she said she would give it to us in a bit. Another five minutes pass, so I went up again to ask her colleague instead. It turns out she had left it on the counter for us to pick up but we were never told about this. When asked about it, she said (with an attitude) that she had told us. Meanwhile, she had been serving other customers in the counter as we waited, so she was fully aware that we had not picked it up, yet she didn't care enough to notify us. There were only two staff members working (which should be enough given business activity levels) however both were young and there was no Senior Manager to ensure that everything ran properly. In addition to this, in terms of atmosphere, the place is soulless and feels completely uninviting. Considering it is not particularly cheap and with so many (nicer and better) café options in Twickenham, we will not be coming back.

Staff cancelled my order, refused me service, and were rude to me because I was only able to pay by cash instead of electronic card. My complaint to head office went unanswered. I believe this is discriminatory.

The milk for the cappacino was at boiling point and that always ruins the flavour. Thats fine but when I took it back it was exchanged with a little reluctance and the replacement was just the same! Couldn't drink it and H&H are hardly the cheapest around. I just left The barista was pleasant but you cant make coffee this way Its a pretty soulless place to although thats partly to do with the restrictions

I know with the endless Covid restrictions that coffee shops have to change many things, but sadly it felt like they’d gone too far in this branch of Harris + Hoole. It was absolutely soulless. It was almost depressing. To stay in and meet a friend for a catch up over a coffee, we were even given paper takeaway cups. It felt really disappointing.

We went here for Sunday brunch. Good choice of food and friendly service. Food came and they’d made the error of a cheese toastie, instead a cheese and ham toastie, not great for a vegetarian. They replaced it but by the time they did my friend had eaten her food so it was all a bit off. The single toilet needs a revamp and a really good clean, it was dire. But a good cuppa and we’d go again.

Pouring with rain needed to do some work on the laptop so popped in, Hot choc, was very nice, Comfy seats, staff very polite and friendly, enjoyed my short visit, however did not enjoy the trip on the way out, nasty trip hazard halfway down the shop, looks like the wooden flooring is lifting, quite badly, Good job I am quite agile and managed to re gain my balance before crashing out.

It’s ok in many ways and feels nice and modern. The coffee is just not that great though . Nice cakes, great staff though

I have been here a few times, once with my boyfriends vegan dad and he was well catered for here. Have also been in to do some work on my laptop. Theres a variety of seating arrangements from tables near plugs, comfortable sofas or relaxing armchairs. Good smoothies, teas and coffees.

This place is an awesome place to get food hang out or have a good coffe or tea plus there is lots of seating including a sofa I would go again

Stopped here with friends for a late lunch. Friendly staff, fair price and nice sandwiches. Will be happy to go back!

Always get great coffee The food us rather limited and is nothing special. I've been to several branches and always think the drinks are better than the food Cheese on toast posh style is rather good and reminds me of the seventies when I was a child

I have to admit to avoiding this coffee chain since the takeover by Tesco and its more recent subsequent sale to Cafe Nero, but decided to give it another try when in Twickenham with my eldest son for the England vs Argentina game. I have to admit the flat white coffee was very good as was my salmon sandwich and the service. Time for a rethink perhaps?

Just popped in for a quick coffee (double piccolo and flat white). While there got tempted to try a piri piri wrap and a cheese melt. The coffees didn't disappoint and the service was cheerful and quick.

Coffee not bad. But it took an eternity to make and since the place was empty I didn't understand why. If it's going to take that long why not offer to bring it to your table. Anyway the actual coffee tasted much better than the last time I visited.

Popped in here just after the lunch hour rush. Was greeted by a friendly chap. Coffee and carrot cake both excellent & interior is warm and comfortable

Great atmosphere, great coffee. My favourite spot is sitting at the bar by the window looking out, watching the world to go by.

Dropped in at lunch time for a sandwich and coffee. Very friendly coffee dude and great coffee (normal London prices!), sandwich heated in microwave but nice enough. Nice decor will return

Paramos aquí por un plato de sopa y roll. Y una taza de té, estaba bien. La sopa estaba bien, pero nada para morirse. No estoy seguro de que me molestaría volver para comer ya que era claramente de una olla y ponerla en el ya que tenía los puntos calientes y fríos (no había sido suscitadas) pero lo suficientemente agradable para tomar una copa y un sentar.

Nos dieron una bonita de café descafeinado té taza desayuno y árbol de jengibre de navidad - s no guinda! El personal era muy servicial. Relativamente lleno. No hay lugar para un rápido brew. Zona muy ruidosa aunque la cocina!

Cómodo y agradable, este nunca falla en ofrecer una manera agradable para pasar unos minutos con una taza de lo que te gusta. Me gusta que mantienen algunas de las 'revealed mayores cuando 'decoración reformado el edificio.

Seamed like the only cafe open on Sunday morning in twickenham but a good choice non the less. Small selection of baked goods and coffee. Good strong coffee.Friendly staff nice decor.

Good coffee and comfy sofas; relaxed atmosphere; decent food selection; staff are friendly; WiFi available

Always call in for a coffee at Harris + Hoole when I’m in Twickenham, really enjoy the coffee. OK, so it does have the feel of an independent coffee shop which leaves you slightly gutted when you find out who its corporate owners are, but the staff are lovely, the set up is relaxing and it’s a nice place to go to with children.There is room for prams and buggies and there are crayons and things for little ones to make use of.

Harris And Hoole do the best coffee in Twickenham and the staff are always happy friendly and always remember your order from the last time you visited. It's in central location on the High Street and the design and decor impressive on the eye.

I love the relaxed atmosphere here.And the comfy chairs, which I appreciate as I am disabled.The staff are very friendly, cheerful, and helpful.And carry my drink to my table for me ,which I appreciate.Only down side is the new earlier closing time of 17:00

Amazing coffee, great food which you can have hot, cold or for take away. Fun service and always professional. Highly recommend it.

Nicely air-conditiobed cafe with tasty looking sandwiches, cakes, shakes and hot drinks. Tried the banana cake, mango and pineapple smoothie and chocolate chiller. All very tasty. Brownie was quite solid in consistency, but still not bad. Would come back next time we were in Twickenham

Went to Tesco extra to see the Cafe only to find Harris and Hoole.We're from the midlands so this is new to us.Good taste to the food and good coffee flavour. Not cheap for a Tesco but we're in London!!!'

This is an OK place but importantly the coffee is not up to The standard of some of the opposition. The decor and feel of the place is OK. It feels like what it is, a large company trying to make a local feeling coffee shop.

There's a fab smell from the moment you walk in. The coffee is great, the crockery lovely, the sofas rather too comfortable and the cakes very tempting. And it's dog-friendly!

Disappointingly Weak coffee lacking in flavour. Teas equally overhyped. Pseudo local atmosphere. Overpriced tand food.

Harris and Hoole established a local reputation for serving the best coffee and is now owned by Tesco who can spot a good thing. The service is slow like most places where people have two million options and the food is a bit dreary. It is busy with the usual buggy wielding brigade and the acoustics are dreadful. I would never chose it for a leisurely coffee and chat. Top tip is to grab the coffee and go.

We reluctantly returned here at the weekend (being not too happy with their 'connections'), but I have to admit that they do still serve a great flat white coffee ...

I haven't been here for a while as I didn't terribly like their coffee last time I visited. I thought I'd give them another go. Well, I couldn't try the coffee as the machine wasn't working- on a match day! I had to drink a cold chocolate which was okay but shame it was in a plastic cup. On the plus side; friendly staff, free wi-fi and dogs allowed. Also it was pretty full so maybe the coffee has improved- when the machine is working!

Its just a nice coffee shop with coffee that is 100 times nicer than Starbucks. Café food - not deli standard but once again 100 times nicer than Starbucks or Costa etc. Had a lovely pulled pork roll.

Love HH for their coffee taste and good presentation.I always visiting this coffee shop when in Twickenham. Wish I had one of their coffee shops next to my place.

I have a lunch here I had the prosciutto and mozzarella Panini along with the delicious coffee that they serve here I know it's a branded coffee house but I love the taste of their coffee

The two of visited this location, just for a nice cup of coffee and a chat. We had to compete with the awful music to be heard. As to the service well there is none, its a huge place with lots of seats and just two staff. No service at the table so i ordered at the counter. When the light MUD which was meant to be coffee was ready, and although we were only about 15 feet from the counter they could not even be bothered to bring it. I would be ok with that if they were busy but there was no one in the cafe.So to recount my experience its expensive nothing is made in house has the personality of an old shoe. Oh yes good point they may have WIFI (maybe)

I would like to say that I feel very fortunate to have this coffee shop so near my place. People that work there always greet me with a smile, the shop is clean and the decoration is very welcoming. Not only your coffee is very good but I like the music (live one as well) and the fact that is dog friendly also makes me smile every time I come here. The only thing that keeps this coffee shop from being perfect is that some of the chairs are a bit uncomfortableOverall a great job and a big thanks to the people that work there because they have to put up with me almost every day now.

I used to visit this coffee shop occasionally but sadly after the last time I won't be returning. The coffee was slow to be made, and when my husband collected it from the counter he was told "sorry about the mess" in my saucer as the cappuccino we had ordered was swimming around in the saucer. As someone who makes coffee for a living I found this pretty staggering service. I would have perhaps been more forgiving had it actually been a cappuccino and now a boiling hot cup of brown milk. This place is probably great for mums and babies, but not for coffee lovers.

We love H+H and I love animals but I do not like to eat and drink where huge dogs wag their tails and shake their hair while dribbling on the floor. This is not safe for babies who occasionally crawl on the floor. Not hygienic at all. This cafee is also extremely cold.

what a way to spend the hottest day in London, with a tasty homemade lemonade from the great barista team in Harris + Hoole. Thanks guys

Have learnt to not order coffee if I'm on the go and have somewhere to get to by a certain time. Friendly but disorganised service. My take away coffee took 15 mins today and there was only 3 people in front of me. Missed my train courtesy of the slow delivery.

Nice coffee shop in a central location - nice to have the big open window to the outside world but as it's directly onto a busy road not the best view although the staff were very friendly the coffee was very average.

Popped in mid morning on a Sunday. Not too many people waiting, but the staff were excruciatingly slow with taking orders, would get distracted halfway through my order then forget I was ordering and ask the next person. Then to call your name alerting you that your coffee was ready, it was barely above a conversational volume, so from across the busy room, not obvious. Even when I asked about where the bathroom was, as the only visible one was labelled 'disabled', the question was treated as unnecessary and odd. The sandwiches, although possibly too expensive, were good and are heated, which is nice. Coffee was ok, not great. A nice touch, they have a dog bowl at the entrance and it seems both dog friendly and baby friendly, as the lady next to us was breast feeding when we arrived.

This place most of the time dies a sensational Flat White. The atmosphere us nice and the decor is relaxed. The very odd time they do balls up the temp and overdo the coffee along with overheating the milk. Sounds like I'm nit picking but but there are so many coffee shops now that you have to deliver consistent high standards. Overall pretty good for a tesco overshoot.

Sour, weak, cold coffee. Dry food. Slowest service ever. Over priced. Don't bother wasting your time or money.

A great addition to the usual coffee chains, it’s always buzzing in here. I find the coffee a little inconsistent though, certain baristas seem to struggle making a real flat white which for an artisan coffee shop isn’t acceptable especially given the cost, but when they make it right is good. The toilet is always pretty disgusting even first thing in the morning before it has really been used, someone needs to get a grip of this.

We decided to give this a try after hearing how good the coffee was. Sad to say it wasn't!And our croissants were dry. We visited on a Saturday so maybe that was the reason the noise levels were off the scale. The uncomfortable upholstered chairs were stained and grubby, our table had not been cleaned. When we arrived the older 'gentleman' that grudgingly greeted us was not at all charming. The lady in front of us had taken a while to make up her mind, which had obviously irritated him. It was altogether a most unpleasant experience and one which we will not repeat.

We dropped in here for coffee today on the way to the Italy game, and were pleased to find somewhere in Twickenham that serves a very good flat white.We will be back, likely on a regular basis when there for the games.

I normally pop into Harris and Hoole Twickenham when I've got a spare few minutes before going into uni, and I can honestly say it's the best place to go for coffee in Twickenham. It's so bright and fresh looking (down to the re-fit) but still has a lovely quirky feel. 90% of the time full of 'Yummy Mummies' with toddlers so is incredibly welcoming to children. The people that work there always seem extremely polite and pleasant. Things like the chalk board calendar really add a homely feel to the place. Love it.

The place has had a refit and looks much brighter and cleaner. The layout works well and the speed of service has improved dramaticallyWell done!

Knowing this is a chain effectively owned (under the radar) by Tesco makes you look at it a little differently. Every detail is there to make it look as if it is individually owned - chalkboards, random furniture, pictures of staff in random poses. But it is all stage-managed, which makes you feel a little manipulated.That said, the food and drink was excellent - nice touch to get a piece of fruit (juicy pear) with my bbq pulled chicken roll. Took a long time to be served a bottle of Diet Coke - seriously I could have served myself but didn't have a bottle opener.Toilets grubby as someone else has posted. All in all, I'd go back, mainly to see what their coffee is like, but I haven't marked it down as a favourite.

I go here only for the coffee. It's often rammed with mummies and children but it's worth climbing over all of them for the coffee! Food is average and a bit overpriced. Bathroom needs some attention (dripping taps, smelly, a bit grubby).

Awful cafe, noisy dirty and overpriced. Food was all stale, coffee average no wonder so many branches are closing - customers will only be mugged once!

Really nice coffee, lovely location and great atmosphere. It's good that they do a loyalty card scheme as I am in there quite a lot. I enjoy when they have a band performing, although some of them are a bit too loud for a coffee shop, as I can't hear what my friends are saying! Staff are friendly.I wouldn't recommend the food in here though. The tuna crunch sandwich is dry and they don't serve mayonnaise or any sauces really apart from a hot chilli sauce which I presume is handmade? I'd only go in for a quick croissant and a coffee/tea. I feel like I can sit in there happily with a book on a rainy day, so it's perfect for that.Overall, it's a good little cafe.

poor service you can tell its a tescos really ! The coffee after a 15 min wait tasted burnt and badly made i thought it was easy to make a good coffee?

So went here and we had a hot chocolate and a sandwich. The hot chocolate was really nice. However, I was really expensive and so was our sandwiches. Think it came to over £25!!Just too much!! It was nice- just not worth the money. I live locally and will not be returning.

I have been here twice now and must admit I am not impressed. this morning it took 8 minutes to get a take-away cappuccino after the time of ordering. the coffee tasted 'bland' and I think the milk that was added was full fat and not skimmed - overall did not taste good. might not be a fair comment after only two visits, however, with so many coffee shops in the area I will not be coming back.

Thought I'd try H&H for the first time today.Initially went for my usual large long black coffee (I like coffee with coffee flavour, not flavoured milk). Unfortunately I received a large cup of hot water, about the colour of mid-strength milk-less tea with next to no discernible flavour.Always willing to give the benefit of the doubt I then ordered a filter coffee for seconds. The counter staff offered to let me try free of charge their filter coffee which has blueberry flavours as the farm produces both coffee and blueberries. The result - better in that it had more flavour, but still not a good cup of coffee with strong coffee flavours. The blueberry overtones were noticeable, but that is not to say they were particularly enjoyable. On the plus side it was free.Whilst talking to the counter staff they said they'd checked with the barrista, who'd informed them that a large long black coffee would be weaker than a smaller size as the only difference is the amount of hot water added to the espresso. Recommendation - if you like you like non-milk based coffee of even moderate strength don't get fooled into up-sizing - you'll end up paying 80p for nothing more than hot water. The counter staff informed me that this in not the influence of the Tesco minority shareholding - so I can only blame the family owners.There's an old joke that going to a certain other chain for coffee is similar to going to prison for sex - you'll get it but it will be rough. I wouldn't put H&H in this category as the coffee I had was so incredibly bland it can't be described as rough. YMMV.I'll leave it to someone wiser than me to verify that there are areas of the world where the coffee plant (native of the tropics) is farmed alongside blueberries (native of far more temperate climates). I freely admit to being a cynic.Ambiance is somewhat different to other chain coffee shops but still a variation on the theme of a few sofas / low chairs, standard wobbly tables with hard chairs with a few bar style stools in the windows. Customer base is largely standard coffee shop midweek morning mix of mums with toddlers, mums without toddlers, etc. - not a complaint, merely an observation.I can't comment on the quality of the milky cappuccinos and lattes - haven't tried as they're not to my taste. People who might enjoy the experience are those who enjoy the discussion of "orange / citrus notes" which allegedly come out in the espresso beans rather than the actual evidence of their own sense of taste. I think pretentious is the word I'm looking for.I can put up with the pointless use of a wireless gizmo to alert you when your drink is ready. Perhaps H&H think this unnecessary high-tech gadgetry is funky or a USP? Food offering looked pricey to me, but then it does in most of the coffee chains. "Food" rating relates to the coffee - I didn't sample the food.I, for one, won't be back as the raison d'etre (the coffee) isn't up to the job. I'll be sticking to my old mantra of supporting local independent businesses who offer good coffee at much better value in future.

An attractive fit -out incorporating the existing part tiled walls and surface run conduits give an industrial feel. Sadly the atmosphere is spoiled by the the piped morning radio show and the piled up debis behind the counter. The furnishings don't really work - chairs aren't very comfortable and are looking grubby already. The result is not a calm, comfortable place to relax. The food is better than average for a chain coffee shop; the coffee is good but the service is very slow. It does have the potential to be very good! What sort of visit was this?

As a true coffee addict I agree with all reviewers that this new kid in town is a real competitor to the usual suspects on the other side of the High street (Starbucks, Patisserie Valerie etc.). The coffee is the one thing I’ll definitely return for again. Having said that, I gave the overall rating 4 only because it’s early days and I would seriously suggest the management to send the spies to other coffee masters to learn how to arrange the process which would make the customers’ experience smooth, service quick, all unnecessary bottlenecks removed (e.g. the person at the counter washes the dishes, sorts out the garbage, packs up the order). They are definitely different. They’ve got style. They are doing their best by trying to make the service more personal, memorise the names. It was obvious that they are rookies. But their time will come. So, be good. Be patient and come on in for a nice cup of hot beverage.

If you want coffee, real coffee and not coffee flavoured milk then H&H is a must. There is a family area at the back but if you want piece and quiet then there are some comfy sofas near the front. Sandwiches and soups are good too.

What you might expect when Tescos enter the coffee shop market. tacky modern decor, shiny new surfaces and furniture but over fussy service. Too many buggies and young Mums cluttering the place up. Worst of all, dreadful coffee. There are many good, independent coffee shops in this area, hope Tescos in the guise of Harris+Hoole do not drive them out.

If you actually want coffee in your coffee and not coffee flavoured milk then head to harris and hoole, the staff are attentive, they've very flexible with groups, yummy mummies, friends and people working from the "home office". The food is OK, the coffee is worth it and the sofa's very comfy.

If you would never consider going to starbucks because their coffee is boiled milk with slops in it, come here instead. Coffee made with knowledge and care by friendly attentive staff. You may wait a few minutes for your coffee ( and i do mean only a few minutes, not an unreasonable amount of time ) but it will be delicious. Excellent selection of sandwiches, cake and soft drinks, they usually have a soup on, they do specialist teas (again, made beautifully), the music they play is never too loud and always good (no grim pop, last time was RHCP), toilet is huge and clean, decor is nice, sofas are comfy, there is wifi, they always offer you a glass of water at the till and I have never felt pressured to leave even on very busy days.

Simples, it's great coffee served in the right way by staff who care and Oh, and really nice staff! But I hope it doesn't become a yummy mummy camp!

This place just keeps finding new ways to be annoying!The first time I went I found the system unnecessarily confusing.The second time I had to give my name to 3 different staff members, and then got conspicuously short-changed.And now today, I just wanted a quick filter coffee, but instead had to give my name and was then issued with a buzzer to tell me when to return to the counter - just for a cup of coffee!Come on, it's just not that complicated!!The trouble is, this place just feels SO pleased with itself and tries to be slick and non-corporate, but everything back-fires and it ends up being REALLY irritating, despite the coffee being reasonably good.

The service is good but they do the Pret A Manger trick of clearing your table to invite you to leave as soon as possible. Most of the chairs are also very hard and uncomfortable to sit on for any length of time. Thus I'm afraid it's going to be Starbucks and Neros for me in the future. The reason we went to H+H is that Starbucks across the road was packed out - but the H+H store only had three other patrons. My green tea was pricey too at £2.

The service here was great. Here you place an order for both your food and beverage, they hand you the food and then bring the beverage over to your table when it is ready. The staff seemed very attentive but unobtrusive. I liked the way they came over and removed our empty plates when we were done eating our scones. Unfortunately for us we walked by this place everyday but did not stop in until the last day of our trip.

Nice coffee and popular , there are plenty of coffee places in twickenham and i prefer to support local business

I have been wanting to call into this coffee shop for a while as I have walked past it quite a few times and it always looks so inviting. We went there today and it was indeed warm and cosy on a very cold day. I like the decor and the trendy American feel to the place. It reminded me of the sort of trendy coffee shop you would find in somewhere like Seattle (not Starbucks though)! However, I had to remove the previous occupiers`s cup and water glass from our table before we could sit down as nobody had done that. The coffee was good - but warm. Not nearly hot enough. When the server brought our coffee, I noticed the previous occupier`s tea pot was also still on our table. He made no effort to remove it and I had to hand it to him to take away. Probably a great start to a new place, but they need to keep on the ball and not let standards slip.

Once you had tasted the coffee prepared by the Harris+Hoole baristas, you'll never want to drink the coffee at the likes of Starbucks, Costa Coffee or Caffe Nero. Harris+Hoole are passionate about their coffee and it shows (and you can taste the difference). They also offer a nice assortment of baked treats like cupcakes and tarts as well as paninis and smaller snacks. Wish they had a few more of those comfy sofas. Nice with free WiFi.

Lovely atmosphere where you can relax. Good selection of snacks and the staff are friendly. Doesn't feel like a chain.

You might think Twickenham has enough coffee shops, but given they are always busy I believe there is room for another, especially one with such high standards and "love of all things coffee!"The first Saturday brought families out in droves and if their experience was as mine then they will not have found Hoole+Harris lacking.There was a warm welcome with very personal attention, understandable on my first visit at 7am but carried through to the late morning visit, when Mandeep, the manager, greeted me as a long lost friend!The coffee was excellent and the food being served looked very good, with the chocolate tart to die for. I know from personal experience!The decor is very attractive and on speaking with Mandeep I learned that it is courtesy of Mr Sainsbury (pre supermarkets). The shopfitters uncovered original Sainsbury tiles which they have restored adding class to this lovely venue. Go and have a look you won't be disappointed.