No.1 Duke Street in Richmond upon Thames

Went here for Sunday Brunch. I had the temerity to ask for some ketchup from one of our servers as they retreated from our table. The reaction was that of a teenager tasked with tidying their room. In a manner I can best describe as 'I hate my job but I hate you more' he pointed at an individual portion of ketchup and said, "you've got some already." One between four it is, then. On his return, I asked what the problem was. He replied, "don't talk to me like that." When I countered, he brought an end to our engagement saying, "conversation over" and stormed off. That was it. Rude, aggressive and sullen - not qualities you want in front of house. It's important to point out our waitress was lovely and the breakfast bagel I chose was delicious. Though it came with a complementary hair, I didn't find it until nearing the end so it didn't ruin the meal.

Kady was amazing. So friendly and good banter. Thank you for a great night. She joined in on our madness. Always remember the Irish songs

Whether you’re enjoying a casual lunch or a special dinner, the ambiance perfectly complements the culinary journey. Don’t miss their signature cocktails, which are expertly crafted and add a unique twist to your evening. It is a must-visit for food enthusiasts looking for a blend of creativity and comfort. It’s clear that every detail is thoughtfully curated, making it a top choice for any occasion.

Superb. The drinks were lovely, food was unreal and the staff was super friendly. The ambience of the place is amazing and I will definitely be returning! Highly recommend the spicy margaritas.

We were planning on coming for dinner but didn’t have a reservation so we were made to sit outside even though inside had plenty of seating. The service was very slow outside and it took a long time to get someone’s attention. I wouldn’t recommend this place as you can only go inside if you book and seats outside are limited. It’s a shame as it looks nice but the service wasn’t very welcoming or friendly. We didn’t end up having dinner we went somewhere else and stayed for a drink which took quite a while to get.

Great service from Kady, and had a relaxed, enjoyable atmosphere with good food and an extensive wine list.

Appauling service - 30 mins to get a waiters attention and over an hour to get our mains. The excuse we ordered padrón peppers as a starter, which sat empty at our table for over 20 minutes empty. When we asked where our food was, no responsibility was taken, we were instead blamed for having ordered a starter in the first place. We then asked if they could please bring our food as we had theatre tickets - 30 more minutes later and we are still waiting. In total 90 minutes of waiting for a Diet Coke, padron peppers and a 12.5% service charge. Shameful.

Kady was a brilliant host! I had such a great time with my friend, will definitely return!

Thank you Amber for looking after us! You make the best cocktails in town! 😍

best brunch in richmond. amber is a legend

When I first walked in I was made to feel like I was at home. Brilliant service and brilliant staff would recommend to anyone.

My partner booked a table for us to celebrate our 4 year anniversary. We were greeted by Michael and welcomed to a table. I can’t commend the staff and management enough. The staff were attentive from the moment we were seated, especially Kadie she served us all night and was absolutely amazing as was Michael. The food was delicious and the drinks were great. I love a good bar and the welcoming and relaxed atmosphere really made all the difference for us. Thank you again Michael and Kadie.

Arrived at N1DS at 7pm and didn’t leave until closing. Myself and my patter were celebrating our 4 year anniversary and I’m so glad I booked. We were greeted by Kady and Michael who were the most welcoming, accommodating and personable of people I’ve ever met in the industry. I am completely blown away and grateful for the efficient service and the personal touch both of which put on to ensure we had a special evening. Shout out to the BOH as well, small plates were to die for and are extremely great value. Will return and recommend. Thank you so much for a wonderful evening!

Fantastic visit, will definitely be back soon. Really close to the theatre and really nice cocktails. The brunch dishes are fabulous and the staff are wonderful

Kady was amazing! Great service and very friendly 🥂

Perfect for a mid-afternoon break in Richmond on a sunny day. There is a pleasant courtyard, off the street, where service is calm and helpful. They're not geared up with a huge selection of cakes, but had excellent croissants and pains au chocolat. Recommended.

Wonderful service by Mounika, and fabulous food 10/10 would recommend

The loveliest bottomless brunch! Kady was a fab server, never left our glasses empty for too long and was really cool and chatty! Halloumi burger was delish for any veggies.

Such a fun Saturday Brunch was so much fun here. Used CHAT GPT to find best brunch spots in Richmond and duke street came up first. Kady our server was on the ball and so much fun. No drink empty for max 4 mins. Recommend!

A perfect hideaway from the hussle and bustle of Richmond. Had a great brunch with Shashuka and coffee. Beautiful curated space.

Quick drink ok nice place little expensive

No 1a Duke Street is a gem in the heart of Richmond, offering a delightful dining experience that caters to all tastes. From the moment you step in, the ambiance invites you with its stylish yet relaxed atmosphere, making it an ideal spot for any occasion. The menu is a testament to culinary diversity, featuring everything from hearty brunches to exquisite evening meals. The commitment to quality is evident in every dish, with options for vegetarian, vegan, and gluten-free diets, ensuring no one misses out on the gastronomic joy. The staff's attentiveness and warm hospitality only enhance the experience, making you feel like a regular from your very first visit. Whether it's for a morning coffee or a weekend gathering, No 1a Duke Street stands out as a beacon of exceptional service and unforgettable flavors. It's no wonder patrons leave with plans to return, already anticipating their next visit to this wonderful establishment.

Best place for breakfast in beautiful Richmond. Take a sit in the Fireplace during cold days, enjoy the garden the warm days. Great selection of food in the menu!!

WERDJS had the pleasure of DJ-ING @ No 1a Duke Street last weekend. We provided decks as this venue has an incredible indoor PA system. From the moment go Victoria and her staff were incredible and communication was 10/10. We visited the venue before the main event and the events team had everything sorted. This is a beautiful venue and Is ideal for weddings. We have already been booked for another event next year what we will look forward to. If you are looking an ideal location to celebrate your wedding look no further. Our DJ booth looked incredible and the event was a major success. Thank you once again. WERDJS www.werdjs.co.uk

awful, rude and ignorant service. daydreaming personnel in a half empty premise won’t be able to get you a table for 30 minutes…

Being a local, it was a surprise to find somewhere we haven’t found in Richmond before that’s dog friendly. It was the most wonderful brunch with fresh food, ingredients & and lovely atmosphere. We will be visiting again soon to try the Sunday Dinner ♥️

Nice atmosphere,lovely welcome.....and excellent cocktails......

I visited for brunch with some friends and the drinks and food were great. The service was friendly but very very slow and inattentive. We had to get up twice to find someone to ask for more drinks and to find someone to ask to bring my friend syrup. No one came to check in on us after bringing our food over. We probably would have stayed longer and had more drinks and spent more money if they service had been better. It’s a shame as the place is nice and it didn’t seem overly busy or short staffed.

Came in this afternoon for a beautiful brunch. We had the avo on toast and it was lush. I asked for a good wine for taste, didn’t get her name but the lady with luxurious brown curly hair advised whispering angel and it’s my new favourite!! Also had an amazing flat white served by Sammy afterwards, will definitely be coming back!

Popped in for a quick drink and was pleasantly surprised how bouji this place is. Buzzing but relaxed atmosphere. Low lighting and nice background music. Good selection of drinks and friendly staff. Will have to come back and spend some proper time here!

Great drinks. Music was good. There was a DJ.

Light and airy place! Went here for brunch and ordered an alteration of their menu item, which they were more than willing to accommodate :)

What an amazing place great atmosphere great vibe great service

If you haven’t been then you should!

Had lunch this afternoon with my family and the Granola was just amazing! We’ve got a table by the window so we could enjoy the sun without the windy bit. lovely and cozy atmosphere and fantastic staffs. I guess it's one of the weekday's afternoon so it's relax and chill.

The kimchi pancake with chicken was a delight. The pancakes were fluffy and beautiful. The only small complaint is there wasn't as much chicken.. if the chicken to pancakes ratio increased ever so slightly it would have been perfect. Coffee and tea are decent. Friendly staff and super cute interiors. For those with pets it's pet friendly :)

We went before going to Richmond theatre so we particularly appreciated the prompt service. The place had a nice ambience and decor. We were served glasses of tap water quickly without asking which was appreciated. We had 2 servers; both were courteous and not in your face. We were told about the happy hour drinks menu which we weren't aware of and this meant good value drinks - wine and beer. The chicken and chips followed by crumble were good. Recommended venue near station and theatre.

Great staff and the crispy chicken was good

We took advantage of the sunshine and sat in the courtyard, so pretty!

Really good food and very nicely decorated. We got a bottomless brunch and they were very slow with the drinks orders and general service.

No.1 Duke street is now firmly a favorite haunt for any possible social gathering - family brunch? Check, perfect venue you can hear everything good for everyone and super cute interiors. Girls cocktails? Check - great staff, good drinks and good music. And now to top it off a perfect big dinner group for my birthday which was seamlessly handled by the team this Friday night. Thank you so much again to everyone at No.1 - already planning the next social outing! X

From my first visit to the No 1a Duke Street, though I have yet to savor the menu fully, I am compelled to commend the exceptional service and welcoming ambiance. The staff, led by the delightful Olta, extend a warm, genuine welcome that sets a high standard for customer service. Olta graciously showed me several comfortable seating areas within the restaurant, each offering a unique and cozy atmosphere, perfect for settling down with a laptop. The presence of a fireplace adds a touch of homely charm that enhances the overall experience on this spring day. What’s particularly impressive about No 1a Duke Street is their attention to inclusivity and variety in their menu options. For those with specific dietary preferences or requirements, they offer an array of vegetarian and plant-based dishes, and they cater to gluten-free needs with alternatives like gluten-free buns and sourdough bread. The Burger + Pint special on Tuesdays sounds like a tempting offer, providing a house burger with fries and a choice of a pint, glass of house wine, or soft drink at a value that's hard to overlook at £17.5. For those who are gluten-sensitive or intolerant or Celiac: the burger meat contains wheat as a binder! The staff's proactive approach in ensuring that every guest feels noticed and valued—even though they were unaware that I had already been assisted by Olta—speaks volumes about their dedication to customer satisfaction. While my full dining experience at No 1a Duke Street awaits a future visit, the initial impressions suggest that this restaurant is not just about food, but about creating a memorable experience for all who step through their doors. If the quality of the food matches the quality of service and the charm of the setting, I’ll become a regular when I’m in the Richmond area. Update: I’ve returned numerous times since writing my initial review, and updated the ‘stars’ to reflect the food - ⭐️⭐️⭐️⭐️⭐️

Visited on a Friday night with a small group of friends expecting great cocktails and dancing - what we got were ‘ok’ cocktails with terrible service from the kids behind the bar, who had such a bad attitude and clearly didn’t want to be there. The place was empty with the DJ pumping out the fairly average tunes. It was an odd, off putting experience. None of us will be returning, or recommending.

I didn't eat but I certainly would. The staff were great. Very friendly, efficient and knowledgeable. Probably the best Malbec I have drunk . An excellent experience. Go there.

Had a very nice lunch. Dog friendly too

Great atmosphere, but poor food. When I asked for the buttermilk burger I didn’t expect 3 nuggets stuffed in a bun for £19. Looked like a kids meal. Won’t be visiting again.

Fabulous food and service, was a bit empty as late afternoon

Had a good enough meal but slow service. Food made up for it though. Enjoyed ourselves and would probably go back to visit again.

Shame as the environment is very good. Food is a little disappointing.

Tasty food, friendly staff, not the best acoustics for those with hearing aids.

Disappointing experience. Service really poor. Small portions and very expensive. Main course mussells £19.95 and a starter-size portion by general standards. My friend ordered a Sunday roast and asked to make a very easy change to it, explained what she wanted very clearly. Was then charged extra when the bill came. Wouldn’t come back here to eat.

It winds me up when places charge you £15.50 for a burger and don’t include chips. You have to pay an extra £4.75 for chips and optional £2 for bacon. It winds me up even more when you pay said prices and the food is bare average. I’m not trying to be mean here but I honestly could and have made a better burger at home. It was utterly tasteless. No sauce, no seasoning, the bun was dead dry. The patty was over cooked and tasteless. The £4.75 chips had no seasoning. I would have had a better meal at five guys across the road. And also they use cheap ketchup. Just a rip off. Do the chefs and owners not try their own product? There is no way the chefs and owner can taste that food and honestly say that the food is good. Its not hard either! Just throw some Cajun spice on the chips, S&P on the burger, butter the bun, use a fresh bun, change the patty meat something richer. It’s a shame because the venue is lovely and the staff are good. I’ve also been before and had the Pappardelle pasta which was also disappointing. So unfortunately I won’t be going back and I recommend people find elsewhere. I write this because a) this was the second trip there and b) I’m tired of restaurants like this robbing people blind with below average food.

Really enjoyed our lunch today! First visit here and won't be our last. Food was really good; especially the Steak Sandwich. My partner had the chicken burger and said it was pretty good. Service was good and was just a great experience overall. Special thanks to one of the managers, Michael who looked after our table!

Lovely spot for brunch, excellent food and drink with great vegetarian and gluten free options. Highly recommend!

Great experience! Came in for a roast for Easter with family. Staff were very attentive and the food was great.

Amazing place for a drink, bite or party 🎉🥳 The service is excellent and the reservation team handled my requests for my farewell drink party like I wanted. The team on site is very friendly and helpful to give us an unforgettable evening!! ... I can highly recommend this place for an amazing nite out..... 🥂 💫🥳 Cheers Tim

Lovely staff including: Olta, Claude, Ira, made me feel at home and can’t wait to come back for the cocktails 🍹 amazing staff xx

No 1 Duke Street is an interesting place in a nice location in Richmond. There is a small outside area for sitting if the weather is fine. The inside has 3 separate areas - a bright, contemporary area, a smaller area with large comfy chairs with a real fireplace and a larger area with it's own bar. Table service for drinks is available - we made ourselves comfortable in the comfy chairs and were soon served. 😀 Can't comment on the food as we were stopping off for an aperitif before going to dine elsewhere. Enjoyable visit.

Lovely brunch spot in Richmond. Made my sisters birthday special and then visited again on Mothers Day. The mushroom truffle pasta was delicious.

Great site, ruined by horrible waitress and really poor food. The menu sounds great but the meals we had lacked any discernible taste other than mediocre yuck..And not cheap.. do yourself a favour, don’t be seduced by the cool interior.. walk on!

Had our staff party here and had an amazing time. Service, food and drinks were all exceptional! Will definitely be returning!

Incredibly rude management staff at this restaurant - it’s a shame as have to been to others ones of this chain and had very good experience. Staff were incredibly impolite when asking for minor menu swaps, which is standard practice everywhere else and were put at the back of an almost empty restaurant. Visit the Wimbledon branch instead, much better service (and with a smile)!

Visited with my colleagues for a team outing. Food was great. Tried their apple pie old fashioned which was amazing🌟. The team were great and very attentive. The vibe was nice and relaxing and we all had a very nice time.

Great evening, staff were exceptional, especially Michael Recommend everyday of the week

No 1a Duke Street, an unusual 'pub' lovely. Very busy so not many photos. Clearly a well known place to hang out and chat with friends and family. More geared towards table service, although there are a couple of bars here serving a selection of keg beers. I failed to spot any cask offerings (that may be my failure). A very cheerful pleasant place to visit and while away some time. Have to catch the place early for it not to be crowded, I suspect. A note, entrance is via the courtyard garden, easy to miss.

Fantastic location! I'll definitely be returning. I'm surprised I haven't visited before. The atmosphere was lively and bustling, especially for a Friday night. The food was delicious, and the service was excellent! I mainly ordered small appetizers; fries with Cumberland sausages, which were tasty. However, I wasn't particularly fond of the gravy that accompanied the sausages.

I've been before and had a lovely time therefore I won't give a super low review however, my past visit left much to be desired. I ordered the mushroom pasta which was bland, watery and quite frankly not worth the money. Luckily we had a lovely staff member who happily swapped the dish. Unfortunately, we ordered the mussels which also lacked in seasoning but we're also overcooked and full of grit/sand. I've eaten here in the past and had a great time so maybe something has changed in the kitchen. Will definitely give it some time before returning again.. if I return...

It was a lovely lunch on the 14th of February. Thank you for helping my boyfriend with the cute dessert surprise for my birthday <3

Very expensive with small portions. Had a hallumi Burger each with fries to share. Burger alone cost £15. Stingy on the fries. Left still feeling hungry and I am not a particularly big eater.

Great spot for evening dinner. Waiters kept drinks flowing, DJ was churning out some banging tunes and the chefs were cheffing. Really enjoyed the atmosphere - high energy dining. Will be visiting again

Met some friends for some lunch and cocktails, both the food and the drinks were excellent. Would certainly recommend, great place to meet and relax for a few hours.

Nice brunch spot in Richmond with a cute little outdoor courtyard. The staff were really friendly and good variety for food. I had the shakshuka which was nice, great eggs.

Great spot for brunch in Richmond! Our food came out super quickly after ordering. I got the pancakes which were massive! Very tasty. Pretty standard brunch menu and a little on the pricey side but portion sizes are generous. The restaurant itself is stunning and the coffee was good too. Would recommend if you’re looking for a nice brunch spot in Richmond!

Booked the private area for an engagement party and had a great experience! The staff were all super helpful and attentive, the guests loved the food and it was overall a really lovely venue. Would highly recommend.

Avoid if you would like to be served. This lovely place is let down by the awful service. Waiting 15 minutes after sitting down to be asked for a drink, and only getting attention by constantly attempting to get staff attention, is not what you would expect. When taking the service charge off, because of the complete lack of any service, the waitress asked why, we explained very politely that the service was slow, and she snatched the receipt from my hand, didn’t apologise and handed the responsibility of payment over to another member of staff. Appalling behaviour. The £28 roast was seriously disappointing. I’ve attached a picture of what it gets you. Honestly, Richmond has so many other places to go for a Sunday, go elsewhere. We made a mistake today. Being a Richmond resident for a while, this place really does let itself down, compared to other restaurants in the area.

Great atmosphere live DJ good food.Whats not to like

Great food!! Great service and atmosphere!

Cannot fault, staff was so helpful and friendly, throughout the whole evening, compliments to the chef, food was outstanding, my event was a great success, everyone compliment how amazing the venue was and the canapés.

Had the best service, Euvee was a complete standout

Insanely expensive for at best average food and zero service. Nice atmosphere but there’s better available at much more reasonable prices

Had a lovely Christmas Eve cocktail here. The dinks were fabulous the food was delicious and the our server Euvee took fantastic care of us, I’m looking forward to my next visit!

Great venue with really good food and atmosphere. Uve was very welcoming and friendly and really added to the dinning experience

Outstanding venue for brunch. Uuvee provided a lovely service, we will be back soon!

Had the most amazing brunch, great food, great atmosphere and our waitress Youvee was spectacular!

It was lively, not great service.. had to keep asking.. think they are up there before they are.

Ordered cocktails, Paloma was made with apple juice and some generic alcohol from some random bottle… don’t go…. Management clearly changed

Long time Richmond resident but first time to No 1a. Great vibe, really nice interior, outside space and overall design aesthetic. Welcoming, friendly and accommodating staff, but actual service pretty slow. Watched one round of our drinks getting warm on the bar for about 15mins. Had a couple of nibbles with our drinks - the crispy squid was really delicious, BUT - and I know you can't compare a fast food chain with a hospitality venue - I do think that £4.75 (+ 12.5% service) for a portion of fries about half the size of a McDonald's serving is taking the piss. Shame.

I love this place. Great service from everyone. Food is delicious. My favourite is the 🔥 it’s brings back childhood memories ☺️

AVOID AVOID AVOID!!!! I used to like this place and the food but it has all gone extremely downhill!! The food was inedible (dry chicken, no sauce, cold chips). The service was absolutely shocking!!. I have never met such a rude waitress who slammed items down on the table, told us there was no vinegar (when we got it from another waiter). She pushed passed people aggressively and told us 'whatever' when we complained to her. Nobody cold believe it! We found it hard to get service and drinks at the table as they were so short staffed. Another waiter absolutely reeked of BO it was making us gag! He then added more cocktails that we didn't have to our bill. VVV expensive for a meal we hated and nasty rude staff. NEVER AGAIN UNLESS IT CHANGES MANAGEMENT!!!!!!!!!!

We popped in No 1a duke st today while out for a walk. It was busy but the friendly staff found us a space. The staff were friendly and attentive all the time and the food was amazing. Definitely going again 10/10 from me. Tim from Mitcham Surrey

Music was pumping at 8pm couldn't hear a word my guest where saying and when I request to either to be moved or if they could ask the DJ to lower the music I was told this is how it is. While the kitchen is open and guest are eating the music levels should be at a level that is in the background not drowning out the guest conversation. We had a manager that came over with some mini Guinness shots which really didn't help me hear my guest and just ended up shouting at eachother like being at a festival. DJ really needs to learn the art of building an atmosphere not raving it up at 8pm.

Highest recommendation. I’ve been coming here for years, never yet been disappointed. Most recent visit too a group of clients for dinner, excellent service and value.

Disappointing I’m afraid. Nice venue, but the service wasn’t great and the food was fairly average for the price. Yummy spiced margaritas though. But should be for the price!

First time I’d actually visited this place in all the years going out in Richmond - pleasantly surprised!

Came here recently with some work colleagues, there was around 20 of us. We were in the top event room with the dedicated bar. It was a fantastic evening, the staff were brilliant, and the food too. The staff were very attentive and friendly. Nothing was too much for them. The food all came out together, and all really nicely presented and tasty too. I went for the aubergine and flat bread to start. It was absolutely delicious. So full of flavour. I could have just eaten that all night long and been the happiest ever! For main I went for the steak. It was very tasty although very chewy, which wasn't too pleasant. Bit of a shame, but the flavours did make up for it. The fries that came with the steak were delicious. Nice amd crispy with a good fluffy inside. I've also added a photo of one of my colleagues' fish pie, which I was told was delicious. For desert, I had the lemon tart. It was nice, although very rich and I couldn't finish it all. Overall, I highly recommend coming here as it really was such a lovely evening enjoyed by all.

The best party ever. The organisation was seamless; everything was perfect and fell into place precisely as I requested. The dedicated barman was attentive, bringing out the drinks as needed and informing me of the stock situation so that I could assess the needs. It never felt like I was being pressured to order more and only being updated as requested so that I could make informed decisions. The food was incredible; all 31 guests still dream of the mac and cheese bowls. Tonya, the planner, was responsive to all my needs and questions and was never pushy. The venue is beautiful, the private room is stunning, and there is no need for additional decorations. It was set up to a standard beyond my expectations. I cannot believe how smoothly the whole process and evening went; I cannot find a single fault. Thank you for making my 40th so perfect and fun!

Amazed by the beautiful decor, it’s like entering Narnia. Loverly cafe area and courtyard at the front and then a grand room and bar. I came here for a late lunch on Sunday and got seated in no time. The Shakshuka was amazing. There are options for allergies as well. I’ll definitely be back soon!

Service is slow. It took me over 5 min just to get a menu, even though I asked one server if I could sit and tried to get the attention of another who went to both tables next to me. I had a soda on my table to entirety of my time here, but only after I ordered did they tell me I couldn’t drink it. If they’d told me before, but I’d already ordered the most overprice eggs Benedict I’ve ever had

Low review is for the food. Portions were small for the price, and the vegan options were terrible. Vegan burger had an insane amount of soy sauce in it which ruined the taste, and the vegan roast was so small it was basically a snack. Otherwise, the service was great and the place is beautiful, and we weren't rushed at all, which I appreciated.

have a wonderful time here, specially with their brunches! book in advance, of course. they have a big table in the middle, could seat about 12-16 ppl, which you'd envy sitting at it once you enter the venue. great for a big get-together.