Based on 1.249 opinions finded in 5 websites
Based on 1.249 opinions finded in 5 websites
Nº 1538 in 2148 in Bristol, City of
Nº 22 of 26 Japanese in Bristol, City of
Opinions
So fresh and yummy. Love it❤️❤️ no extra service charge
P3 OvO . 2024-12-05
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Excellent sushi & hot sake served with a smile
Kath Pollard . 2024-12-02
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Very good, fresh, tasty food. It was a bit too much food for us, but that is not a complaint. The staff was friendly. The toilets need renovation. All in all a very good experience.
Corryna Geers . 2024-11-30
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We had a lovely evening, nice atmosphere, and really enjoyed our sushi and tempura. The fried rice was especially delicious. Looking forward to returning another time soon. Great, long established restaurant.
Katherine D . 2024-11-30
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Had a great meal, Shark was a great waiter!😎
Charlie Fernandez . 2024-11-29
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Excellent food at a reasonable price! Lovely waiters.
Andrew Stocker . 2024-11-29
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Good food, good service, good price
Aman . 2024-11-25
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I always come here when I come to Bristol! Always super tasty and fresh!
J S . 2024-11-23
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The food and the atmosphere was absolutely amazing! Can not recommend it enough, thank you for a lush night x
Maya x . 2024-11-22
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I feel like they must have paid for reviews as the food was shocking. My ramen was bland and tasteless while my bfs food was burnt and pretty inedible. We were served meat gyozas instead of veggie and by the time they brought out the vegetarian ones I was over the whole experience. Edamame was stone cold and not edible - basically paid a lot of money for food I couldn’t eat. Wouldn’t recommend.
Jess . 2024-11-17
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The food is amazing! Definitely worth a try. I tried 3 Japanese restaurants and this is the bestttt and fairly good pricing
zhang shark . 2024-11-15
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Obento has the best salmon I’ve ever had in Bristol! The sushi is also incredibly delicious, with fresh flavors in every bite. The staff and owner are super friendly and welcoming, making every visit feel like coming home. I’ve recommended this place to many friends, and they all loved it too! Highly recommend!
Echo Yang . 2024-11-07
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The boss is super nice. It’s completely different from before. I feel like the sushi is very generous and fresh. It’s enough to fill you up. It’s very cost-effective.
Li Zi . 2024-11-07
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Absolutely spectacular service, the staff were extremely nice and kind. Food was magnificent and mouth watering. The atmosphere was clam and peaceful, so delightful and demure. Would absolutely love to come again.
Jaiden Lee . 2024-11-04
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Very nice food... I will come again....
boon chea lee . 2024-11-04
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The food was delicious, best sushi ever! Will come back xx I recommend the katsu bento and sushi set xx
Mabel Lu . 2024-11-04
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This Restaurant is a Gem, I only discovered it two months ago and have visited there 5 times already, the food is delicious service great, my first ever experience of japanese food, and so cheap, my favourite is their pork belly stir fry, and you even get chance to try your skill with chop sticks. plenty of different food choices to satisfy your taste buds. I highly recommend this restaurant.
Rob H . 2024-11-01
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We went here last night with a group of friend and reserved the karaoke room :). The food and service were fantastic, we had a great night. Thank you
Michael Holloway . 2024-10-03
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Such a lovely restaurant, service felt personal and friendly, food was wonderful, delicious! We will be visiting again soon, thank you
Hetty La Rock . 2024-10-02
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Went here with 3 friends for food and karaoke 🎤 it was a lot of fun, really good sushi 🍣 and service. Karaoke machine sometimes hard to find the songs but it was all part of the fun!
Ellie Henshall . 2024-09-28
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My daughter and I recently visited Obento, on Baldwin Street, a restaurant we've long admired for its authentic Japanese food. But, this time, we left with mixed feelings. On the positive side, the food quality largely lived up to the restaurant's reputation. The fried shrimp was a standout—perfectly crispy and flavorful, although it leaned a bit too much on the salty side. The katsu chicken curry was enjoyable, offering the comforting flavors you'd expect from a good katsu dish. We were also served a generously portioned Seafood Chilli Soup with Udon noodles. It was undeniably authentic, but sadly lacked the depth of flavor we had hoped for. The freshness was there, but the taste felt a little flat. The ambiance was decent—quiet, with a relaxed atmosphere. However, we were the only lunchtime customers, which left us wondering whether that was a sign of things not being quite right. Given Obento's long-standing history as a go-to spot for authentic Japanese cuisine in Bristol, we were expecting a bit more buzz during a lunchtime service. One element that added to our confusion was the menu itself. While the restaurant is known for its focus on Japanese cuisine, there were several Chinese-style dishes on offer, which made the experience feel slightly muddled. We found ourselves questioning the identity of the restaurant—is it trying to cover too many bases? Overall, while the food was mostly solid, the experience didn't entirely meet the high expectations we've come to associate with Obento. It wasn't a bad meal by any means, but a few small missteps—salty shrimp, underwhelming soup, and the mixed identity of the menu—left us with a sense of confusion. Still, we’d give it another try, hoping this visit was just an off day.
Clay Johnson . 2024-09-24
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Out with friends looking for group supper. This is a street packed with pubs and places selling a large variety of food. I broke away and dodged the heavy rain to look in here. Checked one of the menus and actually came into a large airy colourful room where someone tucking into multiple dishes with maybe four children asked if I needed help. I explained, he said he was a happy regular, he highly recommended it all and almost coaxed me into trying some of their main plates from which I could already catch the wafting flavours. It smelt and looked great but then a gruff hand from behind pulled me back, it was one of my mates to tell they’d got a table in a food pub a few doors away and there were pints bought and lined up . He could see how I felt but he said ‘too late, come another day’. And we will! This restaurant has a good vibe and a loyal following. Suits all ages.
Jannerbloke . 2024-09-24
MORE AT TripAdvisor
I decided to write a review hoping that the quality of food would improve. At least staff were nice and my partner enjoyed gyoza and beef chilli noodle, which made me happy. However, I was disappointed with Tempura bento (that had Tempura, rice, salad, edamame and miso soup) and Takoyaki. What disappointed me the most was the rice because a portion of rice had sweaty taste. I think the rice was cooked a while ago and it wasn’t kept in an appropriate way. For tempura, it had excessive batter which made the tempura too oily to eat. For Takoyaki, there was not Takoyaki or Okonomiyaki sauce on top. So don’t expect authentic taste. For salad, I think wasabi dressing was used. Wasabi has unique taste and personally I don’t like it though this is just my preference. Edamame was the hardest I’ve ever had. In total I don’t recommend but I hope the quality of food would improve.
C O . 2024-09-08
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The food was OK, if you like that style. The Karaoke went down well with my colleagues. The service was shockingly bad - the venue seemed utterly unable to handle the large group booking they had taken - the last part of my main arrived 20 minutes after the first part.
Mal-Nutrition . 2024-09-07
MORE AT TripAdvisor
Delicious sushi and sashimi sets, we sometimes come here to celebrate something or to treat ourselves and we are never disappointed with the quality. The service is very chilled yet professional. On the downside, the bathrooms could be improved for sure. There's nothing to dry your hands in the lady's one (no paper towels and the air dryer is old and isn't working), the stalls remind me of a train station. The interior design is a bit kitschy to my liking - there are Christmas decorations in August 😂. Oh yeah and the opening hours are crazy:) Still one of our favourite sushi spots in Bristol!
Sasha Novikova . 2024-08-05
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Awesome food really well priced
Jack Druett . 2024-07-10
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Went there with a few friends and we were all super impressed. Delicious fresh food, plenty of vegan and gf options, great service and really nice decor.
Lizzy Lee . 2024-07-07
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The food here is fantastic and very well priced. Delicious sushi, sashimi & traditional hot dishes including bento boxes. The downstairs is quite relaxed whereas upstairs they have two karaoke booths where you can eat and sing together. Staff are lovely! Xx
Stacey Lillico . 2024-06-21
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My husband visited Obento yesterday for a quick meal before a show. We ordered Japanese Curry, kimchi and a fried rice dish. Really nice dishes, quick service, value for money and quiet atmosphere. We will definitely return.
Ruth D . 2024-06-14
MORE AT TripAdvisor
Delicious, and good value. Really cute decor too. Already planning our next visit!
Lizzy Lee . 2024-06-06
MORE AT Google
Food was tasty and generous portions. I tried eel for the first time and it was delicious. Service was fast and the restaurant was very clean
Joshua Dennis . 2024-06-03
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100% delicious... 100% recommend... the set menus are great and the Bento boxes delicious!
Louise Rossiter . 2024-05-31
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Wow wow Been wanting to try this restaurant restaurant for ages, & I can honestly say we were not disappointed. We ordered the set menu from start to finish the food was so beautiful Light soup to begin with followed by the most amazing fresh sushi, pork Gyouos (beautiful) amazing tempura prawns & vegetables, rare sirloin steak the food didn't stop. We couldn't eat all of it so took the rest home. Amazing staff from 2 lovely ladies Thank you for a great evening. Highly recommended to visit
Mary E . 2024-05-20
MORE AT TripAdvisor
Amazing from start to finish Amazing service & food Please visit this restaurant & eat the most amazing food
Mary Edwards . 2024-05-20
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This is in Obento bristol. We ordered sashimi and when we pour the sour sauce, a body of a bug was in there. But it was covered in the sauce so we didn’t notice until we dipped the salmon. AVOID AT ALL COST!!! Even worse, they did not even show any guilt or say any apologetic words when we point out the big to them! They simply took the plate away. Only when they came to give us the POS machine they said they deducted the money for sashimi, with a casual attitude like we owe them an apology or sth ?!!! This is beyond rude, i don’t understand how this shop is still operating?! Later that night, I had the worst food poisoning in my whole life.
zhe j . 2024-05-15
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Tell your mum! Tell your dad! Tell your friends! Here’s the best sushi place in brizzy!!!! So fricken happy with this
Bobbi Odicea . 2024-05-12
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Went here for dinner with my two daughters and was by far one of the better Japanese restaurants I have eaten in for a long time. I was living and working in Yokohama for 12 months and every business trip I was treated to dinner at the end of the day by the clients. At Obento, we had two beers, one mango juice, two large carafes of water and 7 plates and it all came to £110. The food was piping hot we had to wait for the Tempura and the Teryaki steak was melt in the mouth and was cooked over hot coals. Will definitely go back.
Harwood . 2024-05-03
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Delicious food as always, and impeccable service! Always worth a visit for a special occasion!
Sarah Bishop . 2024-04-26
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A good range of dishes. Very polite reception.
A1 JUNCTURE . 2024-04-05
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The teriyaki grilled salmon bento box was DELICIOUS. Good service and fast time for us to takeaway. Really bright interior. Very good value too.
hannah feldman . 2024-03-24
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The food here was delicious and authentic. Atmosphere is great; a great spot for sushi lovers. The service was a little slow, but I would recommend a visit for anyone in Bristol.
Richard Taylor . 2024-03-17
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Tables and utensils are greasy and dusty. Raw fish doesnt taste fresh as it should. AVOID!
Richard Links . 2024-03-16
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Their Mapo tofu blew me away! It’s an unlikely dish to order in a Japanese restaurant as it’s Chinese, but I may have seen a photo of it and it looked good, the actual food far exceeded my expectations. It’s perhaps as good as you’ll get in China! I ate in this restaurant last Oct, but a friend happens to be in Bristol now so also gave this dish a try and it lived up to my hype! If you are yearning to try some signature Chinese dish, do give it a go. I’ll give it a thumbs up in a Chinese phrase - 吐血推荐: so good, it’s worth spitting blood to recommend!
Tina Li . 2024-03-07
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5 pounds for a tiny, tiny little tuna pocket seems pretty ridiculous. I was very disappointed I'm that. The food was nice though, and thanks for throwing in some drinks. Overall it was good.
Mike . 2024-03-02
MORE AT Just Eat
We went to a private room for karaoke, great experience, the sushi wasn't great…
Afonso Sequeira . 2024-03-02
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Really dreadful - if I could give this restaurant zero stars I would have done! Our sushi never arrived, my chicken noodles tasted like gone off fish (so was entirely inedible) and my husband's beef ramen tasted like a leather boot. Terrible service and they had the audacity to add a service charge onto the bill, despite the issues we had raised with them. I did something I have never done before and asked them to remove the service charge, given how dreadful everything had been. Avoid!!
Isobel T . 2024-03-01
MORE AT TripAdvisor
Absolutely delicious! Gluten free options and just stunning food.
Victoria Hannant . 2024-02-23
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Udon beef chili soup. Was good dinner and worth the price
Matt D . 2024-02-11
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Visited many times in the past decade. Food always delicious with a great range of sushi.
Jim Bennett . 2024-02-05
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Soooo gooodddd!!! I went crazy with their spider crab and crispy spicy eel!!
Aisyah Jeffrey Nizam . 2024-01-18
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The food was delicious, the atmosphere was perfect and Ivy was the perfect host who guided us through one of the best meals out I have ever had.
O What . 2024-01-17
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Really nice food. Service is polite and efficient. Portions are generous. If you visit in the evenings, they do have a karaoke room upstairs. :)
Richard Barrell . 2024-01-13
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Had lunch with a friend, the takoyaki was so good! I also had the sashimi bento, normally I'm not one for tuna sashimi but I really enjoyed the tuna, it was like melt in your mouth good!
C . 2024-01-12
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The food was amazing. Bento boxes, sushi, miso soup were all delicious, great value too.
Kitty . 2024-01-11
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The food was ok but not authentic. The miso soup definitely came from miso instant powder. The eel seems like from frozen counter and not tastes just ok. The potion was weird as I don’t think any japanese restaurant have fried sushi as a side in the set. We also waited for half an hour just for this. And when we found out there’s a fly in there. They just took away the dish. I had to ask twice to get the bill. They did not apologise for the food hygiene until we pay. And even dare to ask for service fee. 😡🤬🤬
zhe jiang . 2024-01-10
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Went there recently for karaoke, food and drinks for a birthday. The staff were friendly, attentive and helpful. The food was delicious with a great selection of gluten free options and the drinks (particularly the plum wine) were nice. Had a great time in the private karaoke room singing our hearts out. Would definitely recommend.
Meghan Mackay . 2024-01-07
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Always delicious , favorite Japanese restaurant in Bristol.
wei wu . 2024-01-06
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Had a wonderful dinner here. The food was fresh and flavourful. Especially recommend sushi dishes and Bento
Castiel . 2024-01-04
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It’s just okay. If you’re at a level that you enjoy tesco sushi, then you are gonna love it. It’s decent but it’s not authentic. Not very flavoursome. Place looks good. Service was alright
Oğuz Önük . 2024-01-03
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It was okay. Ordered the obento deluxe sushi and 5 of the 11 pieces were made with cheap ingredients, mostly cucumber and crab sticks. The fish pieces that were served were fresh and tasty, to be fair, so can't complain about those but definitely wouldn't have considered it a deluxe offering. Bf ordered a chicken yakisoba which was too sweet and the chicken was not great tasting but again, mostly fine. Quite cute inside but it was quiet when we went, probably because it was a weekday evening.
Suzanne Lau . 2024-01-03
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Avoid at all costs! We ordered a takeaway from here and I have been left with severe food poisoning. Have not been this sick in a long time. Very concerning with how unbothered they are in regards to sending out such low quality food. Really should not be in service. The food was incredibly bland, tasted old and stale as if it hadn’t been stored correctly then reheated.
Brendan . 2024-01-02
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LEAVE, dont walk away RUN, don't come in a 5 meter premise of this place. Got severe food poisoning like never before, went as a group of 4, 3 people spend the whole night reversing the food that was eating out. In the attempt to be as fair and as critical as possible, the restaurant seemed fine and the food did not look inedbile or had visible discolouring that would sway a casual diner from consuming the served plate. To critique a japanese place ran by japanese? Chinese? People? the food lacked flavor upon contact with the pallete and sadly that was not the worst thing, obviously it was also not hygienic to the point of messing up 2 days for 3 people. To elaborate on the service, the place had 10+ tables and only 3 were taken on this night yet a hand raised couldnt get their attention because they were conversing amongst themselves (probably on the topic of how to dress inedible fish for the customers but I'm just assuming). The atmosphere was mid, colors giving a 90s' look, place looking kinda run down ngl. In conclusion DONT GET SASHIMI OR DONT COME. I am begging, you will thank me and yourself.
Sataphon Obra . 2023-12-28
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Sushi was amazing, really fresh. Wish they had a slightly bigger selection
Chris O'Donoghue . 2023-12-22
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I'm sad to say the food I ate here was awful. I didn't expect too much, just standard Japanese fare. I had udon noodles with seafood. The noodles were ok, just very bland, but edible. The seafood had been cooked until it was crunchy and completely dry, a miserable experience. I would absolutely avoid eating here again.
Tom Chambers . 2023-12-18
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The restaurant at first glance is colourful, and yasai tempura was good, we also ordered the vegan yasai ramen and when it arrived we found we were chewing a big chunk of chicken. When we let them know and they were indifferently apologetic and took it off the final bill, and when we went to pay they added the service charge on top of our contactless payment without asking us if we wanted to pay it! Then felt confused about us asking it back. Incredibly cheeky to say the least. In all fairness we shouldn’t have paid for anything, service and the indifference towards us was very poor- probably would’ve have treated us the same had it been an allergy.
Riffraff _6 . 2023-12-16
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I ordered the Yasai vegan Ramen, when taking the order the waitress asked what noodles I said the words”as long as it’s vegan then that’s great” stressing again “yup vegan noodles please”.After consuming a third of the bowl I took a piece of what I thought was tofu into my mouth and began chewing, it was chicken which I promptly spat out into a napkin, and called over the waitress.There was a stifled silence and a very quiet “sorry about that” after examining the chicken piece and asked if I wanted a replacement I said no, she said ok,”I’ll take it off the bill”.When we went to get the bill the waitress said “sorry about the noodles and then asked my girlfriend about too and service charge and we obviously said no, then she added service charge anyway and looked bewildered why would consider this unreasonable.I should have made a much bigger fuss in hindsight as if this was a good intolerance or severe allergy then it would be much more serious I felt sickened being made to consume chicken even though I know accidents can happen the sheer disdain and indifference from the staff meant I had to write this review as they need to know this is not ok.
Gareth W . 2023-12-16
MORE AT TripAdvisor
Great place, food was excellent and quick too. I will be going back
Richard Ashcroft . 2023-12-12
MORE AT Google
Meat was like sad leather. Chicken was hard and unflavoured. Even the miso soup was awful. How do you mess up miso soup? The bars so low for that one it’s a tripping hazard in hell but Obento is over here limbo dancing with the devil. Chopsticks worked at least.
Alex Sturmey . 2023-11-25
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Honestly such a lovely fresh feast. We were pretty full after eating the Jasmine set meal then found out we were only halfway through. It's such great value for money, we will definitely be back!
Naomi Lewis . 2023-11-20
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Very lovely atmosphere and very delicious food!
Zoë Dark-Fox . 2023-11-11
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Loved my meal here. Great food and really attentive service
John Daffern . 2023-11-08
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Great selection of food options, service was quick, pleasant surroundings
Obreon Eagles . 2023-11-04
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I love the food here. The restaurant has the best fresh raw fish. Excellent value for money. Authentic Japanese food. It’s a must try! You won’t be disappointed, if you love sea food
Rob Williams . 2023-10-29
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Food was amazing highly recommend
Fred Croft . 2023-10-25
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I’ve been here about 5 times at this point, and struggled to find other sushi venues around Bristol that can compare quality wise. Definitely recommend :)
Jonny Squire . 2023-10-25
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Unexpectedly good. Tempura not looking like traditional japanese tempura. The only place for star deduction for the music which is not J-Pop.
Anson Lee . 2023-10-15
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everything was delicious!! especially their kimchi since it tasted authentic!!
Akemi Rodriguez Ujike . 2023-10-02
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We came here for lunch on our visit to Bristol, it wasn't clear if it was open as it was unsurprisingly totally empty. Food came out at different times not together, no big deal. The food was not good however: luke warm, the squid was very rubbery, the prawns were questionable and it was a little difficult to munch through it all, I am surprised I am not ill. I don't like to be negative but I feel something needs to change here. Sadly, I wish we had gone elsewhere.
Marcus G . 2023-09-30
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We had a private room with karaoke for 12 people on Saturday evening and we had a fantastic time. The food was great, good menu, good portions and well priced. The staff were amazing and super welcoming. The karaoke machine was a little confusing to work and the catalogue could be better but overall a fantastic time!.
Connor Craig . 2023-09-04
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Horrible food terrible service & overcharged. Don’t eat here! My glass had chipped rim, food was tasteless and dry, the dessert on the fixed menu was a dry cut up single orange between 2 of us! 10% service charge on everything!! I felt sick after. The waitresses ignored us completely and when we complained and said we refused to pay the service charge, they added on an extra beer! The worst food I’ve eaten in years. I hope I’m not ill now.* update * my husband and I are feeling unwell this evening after eating lunchtime.
Jayne W . 2023-08-26
MORE AT TripAdvisor
Great food shame about the poor seating lovely staff
Barry Faulkner . 2023-08-19
MORE AT Google
Was a bit disappointed. I would rethink the breaded, deep fried crab sticks.
Joe . 2023-07-29
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I used to eat at Obento quite frequently in 2017 and even though it was pricey, their food quality was worth it. I was very dissapointed when I ordered from them last night, I was looking forward to the same great quality and didn’t hesitate to spend £50 for a meal for 2 as I was expecting the same great flavours. Unfortunately, it was nowhere near to what I remember. Sushi rice was overcooked and it was not as fresh - I remember the nori on the sushi „popping” as I would bite into it whereas now it was soggy and heavy, and the flavour was quite blant. Really, really dissapointing. The dough on the prawns was not even fried properly - it was rubbery and very light in colour which suggested it was undercooked. I regret spending so much money as it was nowhere near worth the money. Its a shame that what was my hope for the only „real” sushi in Bristol has turned into another pre-made, fast food takeaway. We both - unfortunately- agreed that even Itsu is better than what we had from Obento. I won’t be ordering ever again.
Emilia . 2023-07-17
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As a vegetarian I wasn't v impressed with the menu and prices for rice and vegetables, but my non veggie sister absolutely loved her meal and said the fish was good. It was a Saturday lunch time and nice and chilled.
Tracy Smith . 2023-06-10
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Obento、コンビニエンスストアの弁当提供で、、、驚くべきの価格、、、
Eimi Nakasuka . 2023-06-07
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Best Japanese I’ve had in Europe so far
Nathan Laing . 2023-06-04
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Food was fantastic, and the staff were super smiley, friendly, and attentive. We had bento boxes and a side of sushi to share. Really tasty!
Joe Rowland . 2023-06-02
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Friend arranged leaving do for me. When I arrived, staff did not know there was a party in private room even though other people were there and sent me away. Food was OK but we ordered meals for 2 plus and we never got the seasonal fruit and then was asked to leave as our booking time was over. Asked about the fruit. Was offered an orange to take away with us.
Jo-Anne Gunn . 2023-06-02
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We were a family of 8. It took ages for the food to arrive, and one of the order was wrong. Having corrected that, it took forever to come. We ordered 2 Bento boxes which were ok, but the bento soup came as everyone finished eating and we were left wondering why it was brought out so late. All the ramen noodle soups tasted the same and the wok fried seafood noodles was simply awful. The squid in the saefood noodles was so tough I was afraid I'd choke on it. The fritteres had no taste and dipping sauces were not topped up. When we complained about te food and service, the staff couldn't have been less concerned. We didn't enjoy it al all.
ZambookaDays . 2023-05-30
MORE AT TripAdvisor
Fabulous food in this restaurant and surprised it doesn’t have a higher rating. The sushi is wonderful and fresh and the selection of Japanese food is varied and also feels clean upon eating.
Vanessa Bright . 2023-05-15
MORE AT Google
On website and at the door states that they close at 11:00 on Friday but I could not be served at 10:15 only takeaway. They have ruined my night.
Ricardo Carambola . 2023-05-12
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Lacklustre service with aloof staff, and the restaurant was freezing cold, I remained in my coat the entire time.
MzikiNgoma kali . 2023-05-06
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I've had food from Obento many time over the years, always delicious and up to standard for my partner who lived in Japan for a few years - highly recommend
Asia . 2023-05-05
MORE AT Just Eat
I chose the place because so many restaurants are closed on a Monday but this was open. The food was mediocre at best, but not overly expensive. Staff were efficient. Don't think I'll be going back in a hurry though.
Duncan F . 2023-04-28
MORE AT TripAdvisor
Went for karaoke for 3 hours, really worth the price including food.
Kayley Fan . 2023-03-31
MORE AT Google
Super friendly staff, incredible food and very good prices! The decorations were really nice too
Amy Crowley . 2023-03-23
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Good Japanese food - sushi, noodles and rice dishes! Really friendly staff too. Great place to go at the start (or during) a night out!
Joe . 2023-03-13
MORE AT Google
Visited here twice this month, once in a large party of around 15, 3 people’s meals didn’t arrive and they just had to leave without eating. When asked at the end of the meal to cancel the remaining items as they hadn’t arrived still and we were leaving (we had been waiting for over 1.5 hours) there was no apology, compensation, nothing. We decided we would give it another go and put it down to being a large party, went in a group of 5. Out of 5, one meal was cold, one meal was wrong and again one of our friends had to leave without eating because they forgot the food. When we were paying I explained that another meal had been forgotten and we wanted the service charge removed, we received no apology whatsoever in fact they seemed frustrated we wanted the service charge removed. Definitely wouldn’t recommend and won’t be returning
chloejermyn . 2023-03-04
MORE AT TripAdvisor
Do not let the convince you for the private karaoke room! Cold. No service. And bigger all you can find on the karaoke. it also has a list on the wall of the £1000s you will owe for any damage 😲
Neil Jarvis . 2023-02-25
MORE AT Google
Good japanese food found here. Highly reccomend the Chirashi Don! Service is top notch as well.
Raymond . 2023-02-20
MORE AT Google
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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255 Opinions
I went here with a friend for a lunch break while visiting Bristol. It seemed quiet but we didn't realise that there were two other rooms, so it would be great for a group or a large party of people. Service was great, despite the fact that we couldn't use the QR code to order or pay. Staff were really friendly and didn't mind explaining the menu. We both chose the Sunflower bento box which turned out to be delicious. I've had Japanese style food from chain restaurants but this was so much more flavourful and different. I'd definitely go there again the next time I'm in Bristol. As an aside, I love the washbasin in the ladies!!
146 Opinions
I used to order from Tuk tuck thru Deliveroo and always loved it. Pad thai and dumplings are my personal favorite and I have ordered them for like many times. Yesterday we wanna try eat in and went to their restaurant and ordered all our favorites. And found a hair in pad thai along with noodles 🥺😒 we informed the waitress, they didn't react much as it seems like regular thing. Never apologized and took our plates silently. Didn't expected this and left the place disappointed. Will never visit tuk tuck or order a take away, you lost me Tuk Tuck. Definitely need to improve your hygiene standards and servicing skills. Update: Thank you for your reply. However, I must clarify a few points. We politely called the waitress aside, as we didn’t want to disrupt the experience of nearby tables, and informed her about the hair in our Pad Thai. Unfortunately, her response felt robotic, with no genuine apology or regret, as she simply stated, “Do you want a refund or a free meal?” After seeing a hair in our food, it’s natural for anyone to lose their appetite, so we declined both offers. The plates were taken away, and we were left waiting for any acknowledgment, which is a basic aspect of hospitality. Instead, the waitress returned from the kitchen, did not address us, and continued writing on the board. This lack of empathy gave the impression that she didn’t feel accountable for the situation. We understand that the fault likely lies with the kitchen, but as a team, it’s crucial to take responsibility for the overall experience. This feedback isn’t to place blame, but to share our perspective as customers. Not everyone is looking for a refund or a free meal. What we seek is a genuine acknowledgment of the issue and actions that show the experience matters. To us, this encounter felt more like a vending machine transaction than a restaurant experience. We hope this feedback helps improve future interactions for other customers.
325 Opinions
This place was BUSY!!! You could tell it’s a neighborhood favorite. We decided to wait to wait for a table. Boy are we glad we did! The ramen dishes were so flavorful. We went to go back later in the week and it looked like they were temporarily closed to mentally regroup. Props to yall and much respect for doing so. 🤍