Oatlands Park Hotel in Elmbridge

It's a beautiful property. The rooms however are quite basic and unfortunately the service is extremely poor which really hampered our stay. For everything, the staff's response back is sorry we cannot do that, that is not possible and they don't really provide any reasons for why they can't fulfill basic requests. Also, depending on who you ask the answer may vary so it seems like proper training is not provided to the staff. The check-in lady during our check-in was rude for no reason at all. The breakfast service was also very poor, with no table service for tea and coffee. Unsure about how they are managing tk really run their business... The only reason would be that the property itself is in an ideal location and quite attractive.

Stayed here Easter weekend as a base to visit Hampton Court Palace. Very nice place, friendly staff and a chilled atmosphere. Room was comfortable and the location perfect for our needs.

Working nights and only slept there, reception asked 3 times did i have breakfast i said no I didn’t he said ok and now I’m been charged for 2 breakfast 😬

Just returned from a short stay at the Oatlands park hotel and what a nice stay it was. We were greated by a very friendly lady on reception who upgraded our room to a feature room upon arrival which was fantastic!, very big and clean with a veiw of the lake. Had a great night's sleep as the hotel was silent and bed was very comfortable. We didn't eat in the restaurant in the evening but did have breakfast the following morning which was also very good. The grounds around the hotel are very nice and we enjoyed a few drinks sat in the sun on the decked area out the front. All in all a really nice experience.

Friendly staff, great location and fabulous food. Our room had a great view.

Amazing place with a great history. Staff and grounds are amazing

What a lovely hotel. The rooms are huge and the temperature set to a good level (usually in hotels I boil in my own skin). Facilities are excellent and I indulged in a massage which was marvelously relaxing and set the tone for the whole weekend. We were staying for a silver wedding and the function rooms were beautifully decorated. Food was excellent but the real stars of the show were the staff. They were all so friendly and helpful. I would definitely stay here again.

fantastic hotel, excellent service lovely rooms in lovely surroundings.

Very impressive good service and friendly staff

Hana was incredibly helpful when we came to book an afternoon tea for a family birthday. As it was a group booking there were a number of considerations and everything was taken care of and the communication could not have been better. Outstanding service.

Went on voucher deal for facial and afternoon tea. There have been a lot of renovations since my last visit a few years ago. It was lovely before but is even more so now. Staff, service and food were all top notch. Highly recommended

We stayed here for one night due to an event on Sunday being far from where we live. The staff were all very friendly and professional. The hotel communal areas are very well presented. The big issue though as per the photos is the standard of the rooms. We had an executive room which is an upgrade from the standard rooms. They are spacious but the windows are covered in mould and the walls are covered in marks. The biggest surprise here though is that the shower has no door. The water therefore covers the whole bathroom floor leaving is unusable. I thought this may have just been a case of a handyman leaving the door off and not telling the staff, but when we raised it, it became apparent it was an intentional move by the hotel who found the doors weren't compliant so have removed them and not replaced them. All in all, for the price, I wouldn't stay again. The mould is a health hazard and the hotel needs to improve the details in the room.

British airways f’d me and my boy over and we had to find accommodation for the night and this was one of the only hotels that had spots open near Heathrow. A quick lil 25 minute uber ride over to this place and we were pleasantly surprised on how nice this place was. Felt like I was roaming through some reformed English mansion minus the moat. Staff was super friendly shoutout to Anya 🙌 And the breakfast was rated “Pretty good” by jZ so it was pretty fricken good, had some beans and toast for the first time so that was cool. 10/10 🔥

A beautiful historic Hotel with wonderful grounds to walk in and enjoy. Great restaurant, excellent food and service, plus great room service too. Staff were very helpful, attentive, kind and very knowledgeable too...all in all, a wonderful Hotel. Thanking All the Staff I met during my short stay...best wishes to you all. 💖

The staff are lovely. Mahesh restaurant manager does an efficient, caring job in taking care of things. Rado in the restaurant also great guy who pays attention. Julia at reception is lovely. Food is excellent, well done chef. Feature rooms = needs attention. Nice space but basically bare. The small fridge requires you to kneel down to access it which isn’t great.

Great place to stay, the staff were great, loved it here

Attended party, all nice enough decor and staff wise, family had rooms so saw 2 types, ok nothing that special tho for price

I stay here regularly, always very happy

Beautiful hotel in lovely surroundings. Great food and service with lovely buffet breakfast.

All the staff were excellent polite and friendly and helpful been a number of times and will visit again soon 😀

Got a larger room which was lovely, but quite cold! The staff brought us a heater which was a great help. Lovely ground but there are lots of foxes lurking.

Shared a weekend away at this excellent hotel with freinds and was very impressed. For a change at a hotel, we enjoyed excellent service which we find so rare when staying away these days. Especially the restaurant. Unfortunately the weather was unkind so we could not enjoy the lovely grounds Oatlands has to offer. But we will on our next visit !

The Sunday lunch at Oatlands Park Hotel! Let me begin by saying all good things come to an end and in the end they did away with the institution that was known throughout Weybridge which is the Oatlands Sunday lunch and it’s quaint little jazz quartet. How special was the Oatlands Park Hotel Sunday lunch, how unspoilt was the Oatlands Park Hotel Sunday lunch and its ambiance of good value over making a quick Buck out of customers, what an occasion and snapshot of a world where quality and standards came before making a quick Buck. Well after yesterday’s experience I can safely say the Oatlands Park Hotel is now just like any other place for a Sunday lunch. In an effort to show its owners how clever they are at making money it’s now just the same as everywhere else the same old story and the same old pretence at giving the customer good value. So why spend £45 for two pieces of meat with some veg when you can get this anywhere and more. Oatlands Park Hotel Welcome to you new world of highly competitive averageness and pretending it’s high end.

It's seriously impressive but a hit tattty and cleanliness in rooms needs improving and pillows very cheap and uncomfortable. Accessibility is tough. Wedding was very loud meaning sleep impossible

Perfect location when visiting sister office. Hotel is beautiful and staff and very professional and very friendly

Had a great stay. Staff were especially welcoming and friendly. The outstanding feature of this place. We had an Executive room which was large, very clean and comfortable. Hotel has large pleasant grounds to walk around. Both dinner and breakfast were good with adequate portions and flavoursome

Beautiful historic house, with excellent service and impressive meals.

Our friend chose this hotel and it was a very good choice. Staff very nice and polite. Comfortable room with a very large bathroom. Dinner was also very tasty. Compliments to the chef. There is a beautiful small park around the hotel. I would like to go back there again.

Oatlands is one if the nicest hotels we have stayed in and credit must go to the staff and service that was provided. We booked a nights stay through Secret Escapes and were warmly greeted by Paul in reception.We were allocated room 3117 that was modern and very comfortable overlooking the grounds and lake.The room area was exceptionally quiet during our stay. We dined in the restraunt and Zak was polite,friendly and a credit to the hotel. Our meals of beef cheek and haddock were very enjoyable and credit must go to the chef and his team for the quality,quantity and presentation of our meals. We enjoyed a buffet breakfast before regretfully having to depart and once again the waiting staff were welcoming and ensured a relaxing breakfast.There was an extensive choice of breakfast options to prepare for the day. We definately will return for a longer stay and highly recommend a visit.

Lovely hotel food was excellent staff were lovely .

Beautiful and romantic environment. Really special.

Superb Food in Beautiful Surroundings!

Haven't been able to fault the hotel yet. Stayed a few times now and have found the overall experience excellent. Friendly staff throughout the hotel, combined with good sized clean rooms.

My husband and I stayed here for 3 nights for our anniversary. The service is excellent and the staff were all very friendly and professional especially Oksana , Shweta and the restaurant manager at Breakfast times. The hotel décor is grand yet welcoming and the hotel is very clean. Our room was King Executive 3111 and it was very spacious. We ate breakfast and 3 course dinner - all meals were A*. We had a thoroughly relaxing time and highly recommend this hotel. We look forward to staying again.