Oasis Cafe in Sutton

Ordered Tea,Coffee, cake, 2x Panini, tea didn't arrived, ask why, told "he (manager) didn't put it on your order....then walked away. Crap customer service 😑

Staff are very friendly. Please keep in mind that this is a dog friendly Costa, as I had taken my seat inside, I noticed a dog sitting on a chair behind me and another on the floor opposite drinking out of a bowl.

This experience started when we ordered from Paula - not a smile or greeting. I ordered a poached eggs and smashed avocado on toast - the table was dirty so we asked for the table to be cleaned. When the order was delivered to the table is was cold, the toast was soggy - it was like a piece of un-toasted bread and the smashed avocado was like a spread thinly scraped across the un-toasted bread. I raised this with Paula, this issue was dismissed not a word of apology or offer to replace it. Completely unacceptable. This was compounded, when I spoke with to another customer sitting on an adjacent table, who had a similar experience with cold and unacceptable food; and a similar response or lack of response from Paula.

Great service and drinks. Thank you to Kaori for great food. The drink choices were amazing I personally would recommend the Bloody Mary!

Clean tables, lots of choice, a little slow service but very nice, coffee was lovely staff were chatty, good vibes, I will return,