Number One Cafe in Tunbridge Wells

Friendly local restaurant with great staff and an excellent menu, especially the duck parfait starter. Well done Sarah for looking after us!

Valentino was an excellent server and the food was delish!!! We really enjoyed our experience. We would highly recommend this establishment

Just don't order the food, service, management and vibe of the pub is brilliant, food on the other hand not so good. Will definitely go there for a drink again but will only get a packet of crisps to eat. Wish I didn't have to write this review as again the staff were lovely.

Enjoyed the Spa services after a long day. Felt fully relaxed. Would visit again.

Absolutely appalling experience. My partner and I visited in advance to arrange a gathering of 15–30 people, as he was running 50km for charity and we planned to celebrate with friends and supporters afterward. The staff assured us that, while they don’t take bookings for groups that size, we were welcome to show up on the day. We later received a call from a member of staff who said that if the weather was good, space might be limited, but they would do their best to accommodate us. What actually happened was incredibly disappointing. After my partner completed his charity run, we arrived with our group, only to be met by an aggressively rude man who treated us appallingly. There was space available indoors, and we were initially told we could sit there, only to be told moments later that we weren’t even allowed to have a single drink before being pushed out to the car park. After making the effort to communicate clearly and in good faith—twice—this treatment was nothing short of shocking. As locals who have visited many times, we were shocked and deeply disappointed to be treated with such hostility. We will be warning others to steer clear of this place. Reply to your response - Thank you for your response. However, we would like to clarify a few points. When we initially reached out, we inquired about booking a space and were informed that reservations were not accepted. At no time were we told that we would be unable to attend if we arrived on the day. In fact, during our first conversation, we were assured that we would be more than welcome to come along. On a subsequent call, we were advised that it might be challenging to find space if the outdoor area was busy, but again, we were reassured that we would still be welcomed and accommodated as best as possible. Had we been informed—or even given the impression—that we might not be able to attend, we would have made alternative arrangements, especially considering we contacted you two to three weeks in advance. We were willing to sit indoors, but were shortly after told we had to leave. There was clearly a serious miscommunication among your staff.