Novikov Restaurant & Bar in City of London, Westminster

One of the best restaurants worth visiting in London 👌🏻 I consider it 10/10 in all aspects. The restaurant is divided into two parts, Italian and Chinese, but I recommend the Italian one more because its atmosphere is very nice and the food is delicious, but you must know that there is a minimum charge of 60 pounds per person and requires a reservation..✨ The dishes I recommend to you are truffle fries, white pasta with chicken, truffle pizza, and wagyu steak, and also their coffee is delicious🤤 Prices are high ☺️

We wanted to celebrate a birthday at a restaurant. Found the address and phone number on Google Maps. We called to book a table and arrived on time. However, upon arrival, we were told there was a dress code. I was dressed casually (sneakers, joggers, and a hoodie), and because of this, the security wouldn’t let us in. I have absolutely nothing against dress codes and even support their existence, but it’s incredibly disappointing that the managers didn’t think it necessary to inform us about it over the phone. Additionally, I want to point out the attitude of the security staff. The people at the entrance act as if they are of royal descent, speaking down to visitors in an unnecessarily condescending manner. When I called the manager to ask why we weren’t informed about the dress code, they simply hung up on me. This whole situation felt strange and absurd. I’ve been to Novikov restaurants in Moscow and Dubai and never once had issues with my attire, even though casual is my usual clothing style. I understand that security staff and some managers couldn’t care less about whether people return or not, which is why they allow themselves to behave so dismissively. However, from the restaurant management’s perspective, I’d recommend considering training programs for junior ground staff. The current behavior leaves a negative impression of the entire restaurant chain.

Great cuisine has a wonderful vibe and great atmosphere, though the service is a bit modest and could be improved. Thank you

The services is so bad, told us to please leave

“I had a very disappointing experience at this restaurant. The staff was extremely rude. The food was far below expectations, lacking flavor and quality. Overall, the service and dining experience were unacceptable. I wouldn’t recommend this place to anyone.”

I recently had an extremely disappointing experience at this restaurant. The staff were shockingly rude from the moment we arrived, showing no regard for customer service. What made matters worse was that they enforced a minimum charge of £90 for a child, which is completely unreasonable and absurd. When I raised the issue, hoping for some understanding, the manager was not only unhelpful but also just as rude as the rest of the staff, dismissing our concerns without any attempt to resolve the situation. The entire experience left us feeling frustrated and unwelcome, and I would not recommend this place to anyone.

Amazing lunch today at the italian, food was amazing and service outstanding. Thank you Baldo and Antonio, you made our Christmas lunch special!

Always love coming here both to the Italian and the Asian side. The food is fantastic but I do wish the portions were bigger per pound paid. The desserts are absolutely worth it, especially the ice cream charcoal cone one - do get it, you won’t regret it!! Also, great halal options, which you rarely see in London restaurants!! The staff was very nice, and I always enjoy Novikov’s atmosphere. Definitely the place for a special occasion!! BUT I really wished that they didn’t take such a big deposit for a bigger party, so I can’t bring a larger group of friends here so we always go somewhere else rather. Overall, it’s worth it!!

Elegant establishment! The Asian restaurant is a cool and busy place. Service was quick and professional. The food was so yummy. Highly recommend.

“Unfortunately, our experience was extremely disappointing and incredibly frustrating. Although we had a reservation at 9:45, we were not seated until 11:00 because we requested to move our table from the corner to the middle, as the corners were unbearably hot and uncomfortable. Sara at the reception was completely unhelpful and displayed a condescending, unprofessional attitude. After waiting so long, we were finally taken to a table very close to the original one, making it feel more like mockery than a proper solution. When we escalated the matter to the manager, Tamara, things only got worse. Instead of trying to calm us down, apologize, or provide any solutions, she responded harshly, saying, ‘You chose to wait!’—as if it were entirely our fault. This reaction only increased our frustration and dissatisfaction. To make matters worse, there was a staff member standing nearby, laughing mockingly, which further conveyed a sense of disrespect and unprofessionalism.”

In the heart of rich London, Italian and Asian fusion restaurant. Very luxurious. Almost entirely Italian staff. Prices as high as the quality of the raw materials. Nice atmosphere.

Terrible service. The staff, especially Sarah at reception, was unhelpful even the managers!! I don’t recommend the Italian restaurant at all!

**To the Management of Novokav Restaurant,** I would like to express my deep dissatisfaction with my recent experience at your restaurant, which I have considered one of the best in London. Although I have been visiting you every year when i came to London , this year my experience was completely different. I faced several issues, starting with the reception, where the receptionist (Sara) lacked communication skills and proper customer service. Her approach to dealing with customers was unprofessional; I noticed she interacted comfortably and with a smile towards men, while showing a lack of respect towards women. Additionally, the manager (tmara) that have ted hair was uncooperative, which added to my frustration. As a result of this poor experience, I feel that I will not return to your restaurant again, especially since many people have started to move towards other restaurants of much higher quality. My experience waiting in front of the restaurant was frustrating, as there was a clear disregard from the staff towards us. I will be sending an email to the relevant authorities, and I hope they will take the necessary actions to improve the level of service. I hope that the concerned authorities will take action and reflect this perspective, as the management within the restaurant is uncooperative I hope you take this complaint into consideration. Notice( I wrote last year good recommendation on the restaurant, but now ? 👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼👎🏼

Waiting for 20 minutes in a hall, what poverty that is.... Food great but no service

Stunning place, great service and seafood was amazing. It’s expensive but worth it salmon was yum

Beautiful restaurant and delicious food

The restaurant is wonderful, excellent food but the receptionists were very arrogant and communication was terrible

Spectacular food and wonderful service. I suggest booking a table in advance, as there is usually a waiting list for months. The atmosphere is beautiful and very sophisticated. The acoustics in the halls are very good, which allows for a pleasant atmosphere even when it is full. All employees are super competent and helpful. The service is efficient and the waiters are very prepared to answer questions and offer suggestions. The food is a spectacle. All the dishes I've tried at this restaurant are incredible. The products are very fresh and the dishes are prepared in a unique and modern way. Wonderful experience!

Novikov Asian never fails to impress! The food is absolutely divine every single time – beautifully prepared, bursting with flavor, and a true testament to high-quality Asian cuisine. The atmosphere is always buzzing, creating an electric yet sophisticated vibe that makes every visit feel special. Whether it’s a casual dinner or a celebratory night out, Novikov consistently delivers an unforgettable experience. Highly recommend for anyone seeking exceptional food paired with a lively and vibrant setting.

Great food, Great atmosphere and Great customer service. Everything you'd expect and more. Reservation is recommended. Our group ordered many dishes and they all tasted well crafted and exquisite. Not to mention the very unique cocktails.

The food was very tasty the atmosphere was stunning the sieves was amazing Mr Roberto he was very kind and very helpful for reaching a wonderful meal by making a good choice and he was very polite and patient with our questions he is an amazing manager Thanks Mr Roberto

Restaurant and there is nothing wrong with the Italian dishes Lobster pasta + pumpkin soup + Caesar salad

Took a 30 minute cab ride to come here, sat for 25 minutes and nobody came to our table. Waste of time, staff all looked miserable. Do yourself a favor and go elsewhere.

You expect a good level of service from a popular restaurant. Food is decent but service is bad. Seven people including ourselves denied paying service charge at a spot. Should you wish to enjoy both food and service we recommend Kinkally Restaurant

I visited the Christmas fair with a friend- it was absolutely magical. The champagne and the raw tuna is the reason why I’ll visit the restaurant next week!

First of all, the waiting time is VERY long even if you have booked in advance - I guess the restaurant is taking more reservations that it’s capacity. We have eaten in the Asian place, was so good and we loved all the dishes. Service is good overall.

For the past decade still on the top certainly was not the first and won't be the last

Great location, very Romanesque interior. Very well managed, flexible staff who try to create a nice evening for you. Can only be recommended.

Amazing food, service & ambience. Best food ever. Loved Sushi, Sliders & Wagyu fillet Wok. But best was the Banana Crumble.

Excellence ! Loving the new menu changes in the Italian absolutely exeptional service with that superb Italian elegance! The new almond profiterole are so dreamy. Loved the entire experience

We had such high expectations for Novikov. The table was set for 8 when we arrived but had been booked for 5 so there was some shuffling around. We ordered starters and mains and being an Italian restaurant some of our party ordered a pasta course. Then the problems started, some of the starters arrived, not all, along with both the pasta courses. They were taken away and eventually the rest of the starters arrived, but one of them was wrong. That was then replaced. The starter that had arrived was served with the re-heated pasta dish at the same time! The service seemed in total confusion. We asked to see the manager and a supervisor arrived who didn't seem able to resolve the service problem. he was full of apologies but didn't seem able to resolve the issues which continued. Two main courses then arrived. I have never experienced such awful service, it was a fiasco, I kept looking around for film crew! Our hostess was mortified that the service was so diabolical that we left before most of the mains were served. I go out as much for the service as for the food and I am sorry to say the service ruined the evening.

The food was delicious and the waiter ( Daniel ) was so professional and friendly and he will be the reason that I will come back.

Give it a size larger than its size!!! I tried it at dinner in the Italian section. The food is less than normal, the service is very bad, and the prices compared to the service provided are very high. They sat us at the table and we waited for more than a quarter of an hour, just because someone came to take our orders. And whoever provided the food, they charged a 15% service fee (which I paid because The Tunisian who served us later) An experience that will never be repeated Are there better restaurants? Yes Do I recommend it? no

Delicious food and great service and ambience both at the restaurant and bar. Be prepared for a large bill though $$$$

The manager wasn’t friendly at all and my friend’s table didn’t pay the minimum charge means while they let me pay the minimum charge per person. Nobody served me the food + the attitude of the waitresses were so rude. As for the payment, they manipulated with the total of the bill four times.

food was amazing at the Italian; flavourful and well sourced; sea bass was amazing and tasted authentic 5 different people served us and it felt really disorganized, but the dining experience was overall good

Note: The place has two restaurants. You must go to the Novikov restaurant, because the first time you enter it will be a Japanese restaurant, and from there you will go to the Novikov restaurant. The place is beautiful. The restaurant is Italian. The food is delicious. Everything we ordered was delicious, and do not miss the suite. It is amazing.

We went to the Christmas market, and even though it was prettier on social media, the food did not disappoint, a little bit on the pricier side for the sizes of the portions but it was truly an experience. Almost everything was made to order, which meant the food was hot and tasty when you had it. The atmosphere was a little underwhelming as it was overly crowded and we could barely move or enjoy the scenery of it all. We eat and left within 30 mins as it was getting too much.

I want to start by saying I gave 3 stars for atmosphere merely because the staff are seriously militant and not very approachable one put his palm flat out like he was dog training. However 2 exceeded our expectations and were of course what we’re used too, the one that stood out for us though was our host Albiona, she was amazing and was why we stayed until the very end of the night with drinks flowing! Albiona was professional, personable, charismatic and understanding. I feel as though a positive staff members are rarely noted. People usually come to review the negative but we would never forget Albiona and if we were to return/recommend, we will personally request her to host us/friends/family/Colleagues. A very special thank you to Albiona, a special soul. Food, Dj and doormen great too!

The place is so big and it is 3 in 1. The fish at GF, the Italian at a lower level, and the club in the basement. The food was good. But the place is so busy, and the waiters were like a bee hive.

Some restaurants offer an experience, others offer good food. If you want to eat below average food and get treated like trash by the staff, especially the short, bearded Italian lads Novikov is the place to go.

The Italian section was so delicious The Asian section was not tasty

Good food. Great service. Certainly would recommend.

Online the Christmas market it says Is close at 9pm but instead they close at 8pm such a shame

The service is very poor; the order takes too long to arrive, the food does not come all together, and I had to call the waiter for 20 minutes just to pay.

Very nice if you want to treat someone

Nice restaurant but extremely expensive. Food was good, but I would expect something exceptional for the price you have to pay, which was not the case. Service charge is also 15%. I would only go back on a special occasion.

What an experience. Your server will walk you through the market where you can select fresh fish for the table. The crab legs are outrageous!

Very disappointed by our dinner here. I came for my husbands birthday as a surprise dinner for him. We were seated more than 30 minutes late as there was a large party before us who were sorting out their bill and splitting their bill. We were then rushed to our table. Our order was taken straight away however we were given wrong items and then we were missing the squid we had ordered. The restaurant seems extremely busy and not the ambience or level of service I expected. Once we finished our meal, our table was quickly cleared and we noticed that there were so many staff just setting up tables around us that we just felt like we were left to one side with the other customers who waited for their table for such a long time. When we asked for the bill, we were not asked if we wanted any dessert. We noticed that other tables on the other side of the restaurant were receiving desserts with candles to celebrate birthdays. We instead were quickly given our bill, with the waiter ready with card machine. I paid for service charge but reflecting on it, the service was so appalling particularly from a high end restaurant, that I really regret it. The whole experience was rushed, unorganised and not the experience I would of expected for a place with such recognition. I’ve given two stars as the wagyu steak was still lovely despite everything else.

It’s was very good food and very good service with Kanzah she is amazing

Quality service and delicious food

An absolute disgrace. They well know how to mislead people into their Xmas Market. They know very well that people in the queue won’t enter after 8, yet they keep saying they’re open till 9. LET Everyone KNOW as we’ve wasted our time and money to get there for NOTHING

One of the best lobster linguine in London Lovely restaurant in central mayfair definitely will visit again

Pricey but good. We dined at the Italian restaurant. Food was excellent - we had the fried calamari, pumpkin soup, veal Milanese and the filet with rocket and Parmesan. Also Had the tiramisu for dessert. Service was a bit slow at the end but overall good. Staff was friendly and welcoming. Atmosphere was nice and very beautifully decorated for Christmas. Probably more like 4.5 but feeling generous so rounding up.

The most bad experience ever The staff was rude while they are trying to fix a mistake they did First and last time I will come

Kinza super energetic and she very welcomed thanks ..

The downstairs lounge needs to refurb Honestly, it looks too outdated

This was our first time dining at Novikov, and we chose it to celebrate our 1 year wedding anniversary. From the moment we arrived, we were impressed. The restaurant’s exterior was beautifully decorated with festive Xmas lights and decor. The door staff were courteous, respectful, and made us feel welcomed right away. As we entered, the interior decor and ambience were equally stunning. We were greeted promptly by the staff, who were friendly and efficient. Although we arrived a little early, they quickly prepared our table, took my wife’s coat, and seated us comfortably. While the dress code is listed as “smart/elegant,” we noticed a mix of attire, with some guests wearing dirty Converse lol, puffer jackets, and hoodies. Despite this, most guests were appropriately dressed, which matched the sophistication of the restaurant. I would recommend sticking to a smart, polished look to fully complement the dining experience. Our host for the evening, Kanzah/Kiki, was outstanding. She introduced herself at the start and provided flawless service throughout the night. She had an impressive knowledge of the entire menu, carefully managed my nut allergies (a note for future diners: many items on the menu contain nuts), and attended to every detail with precision. Her professionalism and attentiveness were truly remarkable. She worked like a machine all night! The rest of the staff also upheld an exceptionally high standard of service, making the entire team stand out. I would potentially even go as far as saying the best service I’ve had at any restaurant in a while. The food was absolutely impeccable. Each dish was thoughtfully prepared, with fresh ingredients and wonderful flavors. While the presentation was excellent for most dishes, the overall quality of the food exceeded our expectations. Overall, highly recommend it for its exceptional food, service, and ambience. It’s a fantastic choice for a special occasion or a memorable dining experience.

Honestly, I'm surprised by the people who love the restaurant You come to your appointment and to sit at your table, you wait 45 minutes When he comes to take the order, you have to wait 30 minutes In order for the food to come to you, you actually sat for an hour 😂 I mean, I have no comment The duration of the entire session is an hour and a half Not at all, I swear

The food was amazing, some of the best I've ever had, the service was a bit off, the waiter came across quite passive aggressive, it might be because it was so busy but he was speaking so fast and rushing orders, it was slightly congested in there too. However, I would go back for the food alone.

Davide the waiter wad really good, and It was an amazing experience!!

I wish I could put a zero star review but I can’t the food had hair in it and it was really sticky also I was really hungry so had no choice but eat it was the worst food I ever tried

Great service and friendly staff, nice ambience, food nothing remarkable and unfortunately our tagliata was just full of salt and almost not edible. Rest was fine but again nothing remarkable. Ambience is very good and great energy from the place nevertheless

Delicious, delicious, bitter But for those of us who were appointed to pay for the service, she argued with us for half an hour and said how beautiful the place was and that you were happy and at the end of the day she would not pay for it. She made me feel that I would not pay for the order and they called it 😂😂😂😂 If they removed this employee, it would be 10/10

Look like Arkadiy Novikov long time didn’t visit his place and trusted to manage it to someone else. If he would seen what going on, definitely he will fix the things quickly. We had expectations of luxury restaurants as usual, but we came to Italian place and disappointed a lot. Too many asian staff who learned how to bring plates, but they would never learn service esthetics and accuracy. Too many silly mistakes in service, too many. Runners who do know now how to carry trays and plates, touching lips zone of glasses and plates fingers… Dirty champagne glasses.. all around we seen from professional perspective going mess. Hostess… please return them to the earth)). And yeah food .. seafood very low quality .. dirty plates.. but very nice olive oil. Restaurants looks like returned investment and hyping with Arabic audience, if you will start serve shisha definitely you will be packed for the next years. But if your expectation still to pretend to be one of the best in mayfair, you have a lot of works to do. Your Italian guys managers trying their best to save situation only. Moreover we didn’t complain, paid bills , sorry without tips this time. Very sad to see how legend falling.

Mothers day with my loved ones HH JH MH 🥰💞💫

The butter garlic crab legs were amazing

An elegant and beautiful restaurant, and the prices are a little high, but it is worth the experience and requires advance reservations. The best dish is the duck salad, which is delicious out of all the dishes.

Food is way below average for a pricy menu. Also having a confirmed reservation and arriving on time, it took 10-15 minutes to prepare the table. The staff are friendly but the service is very slow.

The restaurant was lively. The food was great and it was busy. The wait staff were attentive and knowledgeable of the food.they made great recommendations. It’s a little expensive, so be ready for the tab. The flavors were definitely worth it.

I waist my time, a saturday night and they showed me very law quality food, cold meal, such a hurry to bring cold and salty food , so hurry to take plates and giving you check so fast , it all looks like a mac donald with 100 euro per portion, after this very bad experience we tried to the lounge bar where a unpolite rude security ask very rude if we have table , even we were allowed to came becouse we were restaurant “s customer.any haw we enter to the bar. It looks very cheap atmosphere , bad quality people ! Adice customer to find another place to eat!! This was the worst from london

Hi Guys, I came last night to celebrate my friend finishing his F2 doctor milestone and overall, the food was very nice but the service incident we had was unforgettable and has left a horrendous taste in my mouth. We were taken to our table 25 minutes late (which we didn’t mind, as we were chilling and grabbing a drink) then out of nowhere as we were chilling and about to order our mains, the wait informed us that we had 15 minutes left and we couldn’t order another course. It didn’t make any sense as we had only been shown to our table just over an hour ago. 2ndly, I have been to Novikov and multiple local upmarket restaurants many times and this is the first time I was told that I couldn’t order a main course and as there was no time to do this. Anytime we wanted to order, the waiter was nowhere to be seen. We were just surrounded by other members of staff who kept saying they couldn’t take our order or said they were sending someone over. We told the waiter this when he informed us of the 15 minutes left on the booking, he then proceeded to lie about when we arrived. Absolutely horrendous service, and then they thought they were doing us a favour by taking service off but a true restaurant with good customer service would go over and above to sort this out. I can safely say I will not be going back, I have been many times and this time has just ruined it for me, my friends and my family. It used to be somewhere I would come regularly, not anymore.

What a nice restaurant. I loved the food and the vibe, definitely a recommended place when in London

Special thanks to Angela for the great service

The food was sensational Massive thanks to Joseph and Alex who waited on us all night. Would highly recommend...

A restaurant with two parts, Italian and Japanese, delicious, the service is excellent and fast, the staff is welcoming and cheerful, and the atmosphere is nice. I recommend trying it 👌🏻

Only one item from all the order was delivered.

The service was not great. Very slow and you need to ask the waiters many times to get what you need. I was expecting to have an outstanding services given there was 15% extra charges for the service. Pizza was below average. Pasta was good

Very normal and very expensive😂

There’s this cool spot in London’s Mayfair that mixes Italian and Japanese cuisine. The restaurant’s got two sections: Japanese right when you walk in and Italian further inside. In just a week, I ended up eating there three times—twice for Japanese and once for Italian. The Japanese side has super fresh sashimi and some fusion dishes with a Chinese twist, like roast duck and truffle mushroom rice—seriously tasty stuff. Plus, the service is awesome. Definitely worth checking out! The Italian restaurant is a culinary haven that leaves a lasting impression. Their pasta is simply unparalleled, with perfectly cooked noodles and rich sauces that hit all the right notes. The steaks are juicy and tender, cooked to perfection, offering a mouthwatering experience with every bite. And let’s not forget the seafood, a highlight of the menu, fresh and flavorful, transporting you straight to the sunny Mediterranean.

What’s well-known doesn't need an introduction. I enjoyed my “date night” with my mother at the Italian restaurant. The atmosphere, hospitality, service—everything was top-notch. The London branch is by far my favorite. Thank you to everyone, but a special thank you to Angela, who was so sweet and helpful and made the experience a hundred times more enjoyable.

We were welcomed, from the start, as soon as we ordered, service went extremely slow, for a place like this, the service they have is extremely poor. To bring a drink, it took them 20 30 minutes and foods were going to the wrong tables. So I wouldn't say it was 5 star place, 3 star is a fair enough rating. Thank you

Very good food tried the Italian it was nice the service was the best. Food wasn't good it was actually amazing

Simply Great 🙌🏻 I would like to thank our lovely waitress Beatrice🤍🙏🏻

We ate in Italian, their dough was delicious, the service was not that good, and the atmosphere was normal Our orders were chicken fettuccine with white sauce and margherita pizza, all of which were not on the menu, and they were all frankly delicious 10/10. We ordered the burrata salad and it was delicious 10/10 We ordered the truffle risotto and I expected it to be tastier. The truffle flavor is strong once, but it is very ordinary and I will not order it again. He also said that he wanted a truffle more than the risotto and we paid £30 for it, so be careful

I called in to reserve a table and the receptionist said I have to come all the way there and wait at the door, excuse me??? Is it that hard to book a table ?

I went there last night and was treated very, very badly. When I got to the door, the first security guard let me in, and when I got in, another security guard came and pulled my arm out, saying that I wasn't welcome in front of everyone. I felt so bad. I've never been treated like that in my life. I'd like to understand why I was treated like that. I was in accordance with the dress code. I recorded the situation. It was very, very sad.

Hi ive been to novikov italian and ionela was the best with service and recommendations Thank you so much

Amazing cocktails and good vibes

The Italian cuisine was very delicious and was beyond expectations

Restaurante ótimo, comida muito saborosa, espaço bonito. Só peca pela música, muito alta, as pessoas precisam gritar para serem ouvidas. No mais, adorei!

Рестораны группы Новикова всегда самые любимые во всех странах. Лондонский находится в районе Mayfair. Уютная атмосфера, два зала: итальянский и азиатский. Очень вкусная кухня. Понравилось абсолютно всё. Заказывали hamachi, карпаччо из желтоперого тунца, салат с крабом, бан с острой курицей, утку по пекински, черную треску, лапшу, роллы. Даже фотографий сделать не успели 😅 Превыше всех похвал!

This restaurant is definitely racist I booked a table for sat 19th Oct. For 4 people and had the confirmation email etc. When we arrived there the lady said there was no booking under my name and looked at us like we weren’t meant to be there. She kept saying to me no booking has been made then I showed her the email and she said I will show u to your table without even saying sorry to us. The lady was mix raced with curly hair. Someone needs to train her and teach her how to be polite. The food took a while to come out and some dishes were missing. This restaurant use to be good but the service and staff have gone down. Not worth spending the money there.

The Asian restaurant is a cool and busy place. Service was quick and professional. The food was outstanding. We got to choose our fresh seafood. We went for the lobster and the red sniper which was prepared by the chef to our liking and tasted just delicious and was full of flavour. Great food and wine menu although it was very pricey. The overall experience was amazing!

The food is exquisite. The staff is polite and very friendly. The only thing I didn't like was that they automatically put a 15% tip on the entire amount of the bill. In our case, everything was tasty and nice. However, if we didn't like something, they already took the tip from us, and maybe they wouldn't want to leave it. I think they would have gotten more tips if they didn't work like this. It spoiled the overall experience a bit. impression

Arrived at restaurant there was no one to greet us and they were lots of people waiting by door to be seated. When we finally manage to get someone attention the lady turned round and said we did not have a booking. I then had to show her the email confirmation she did not apologise for her mistake. I could see my name on booking on her tablet. Food was lovely but was taking a long time to come out. Would I go back again not in a hurry was disappointed the way we got treated on arriving.

A very good setup, very expensive not up to grade food and service, felt like a trap for new rich people, bad agressive service. Not a reference for the fine places you can find nearby,

Very rude stuff, very b Poor Service they judge you by how much you spent I decided not to pay self the charge as my legal right they wanted to charge me over then £35 when I ask for a blade for the suite they only give me one while on the table, we were three when I left some Italian man stopped me say you didn’t pay for your bill then another person came they said no we paid for our bill then I was happy and angry telling him why do you stop me? And he say why did you not pay safe as a charge? I said because you don’t deserve it. Being very rude and the team up against I would never go again. I don’t advise no one to go food full of sugar full of salt. The prices massively expensive for nearly £60. i’m sick and angry and happy about my experience. I would never go again and advise you all. Do not go to that restaurant. They only judge you for how much you spent. They do not care about you as a customer you feel the service is not in the service is in Napoli, bad bad bad

It was to celebrate my birthday and it was a great experience. From starters to mains to dessert, epic food. So filling that we had to do a takeaway and it was just as lovely the next day. Dont let the price deter you. Its good value for money. Recommended PS special shoutout to KiKi the waitress, she was amazing! God bless her

We dined in the Italian restaurant. The food was good. However, the service was some of the worst I’ve experienced for a restaurant of supposedly high caliber. There were two outstanding points to note: We had a small (4-person) birthday celebration. The servers were very inattentive, to the point that the cake was brought out without everybody present. Though this was apologized for, the fairly consistent carelessness beforehand made it feel as though the matter was simply brushed off. A server also said “you’re too red” to a guest with rosacea—whose conduct warranted no comment whatsoever—and proceeded to pour for everyone else but said guest. Maybe because our group was younger they thought it wouldn’t matter if they offered lesser service. Birthday girl was disappointed. In my opinion, the food here is not worth the service. Go find a better price/value restaurant.